Briardene Care Home

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA

Briardene care home is situated to the west of Newcastle upon Tyne and with access to excellent transport links, is located in the former mining village of Westerhope.

The home specialises in residential care, nursing care, dementia care and respite care.

Rooms are modern with all facilities and amenities to ensure homely comforts, and staff encourage residents to personalise their own space, so they can feel at home.

There are fifty-nine rooms throughout the spacious home, which also benefits from large and airy communal spaces and beautiful gardens.

There is a skilled team of highly-trained staff that offer residents care, dignity and respect.

The home is operated by the Mariposa group. Staff have a simple but strong belief at Mariposa that care is at the heart of everything done. Everyone has a personalised care and support plan built for them with their wishes, best interests and those of their families at the core.

Group: Mariposa

Person in charge: Sophie Fahey (Acting Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Hungarian, Polish, Romanian

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Briardene Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Briardene Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.473 for Briardene Care Home is calculated as follows: ( (79 Excellents x 5) + (36 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 131 Ratings = 4.473

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.593 Points relating to the number of positive Reviews for Briardene Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.8 Target = 0.593

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Briardene Care Home has a Review Score of 9.1 (9.066) from 11 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Briardene Care Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Briardene Care Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The total package including care is very good. The staff are very professional and helpful with any questions relating to my father's care.
Updates regular on his health and wellbeing. The home is always clean and a good smell of home cooked food.
The staff are very presentable and will often go the extra mile to help.

How likely would you be to recommend Briardene Care Home? Extremely Likely

Overall Standard

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Average Rating:   3.9 out of 5

Excellent. I have been here for two and a half years and I am very happy.

How likely would you be to recommend Briardene Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been at Briardene Care Home for over 6 and a half years. In her own words "there's no place like home - but this is the next best". The staff are second to none. Everyone feels loves, safe and respected. My mum has regained her zest for life, made many new, valued friends - residents, staff and relatives/friends. Our new manager is wonderful. At the head of a happy, hardworking team, we all try and support each other. With regular monthly meetings for updates and fundraising together with our volunteers, "we at Briardene are family"

How likely would you be to recommend Briardene Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My experience of my wife's home is very very good. She is happy and content with all activities and food and the staff is excellent in every way.

No complaints in that area. I could come and live at Briardene any time.

How likely would you be to recommend Briardene Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All of the staff here are excellent. Very friendly, cheerful and willing to help.

The room is very comfortable, clean and tidy. The furnishings are in very good order it is nice that my sister has a window for natural light.

The food looks and smells wonderful.

My sister is in a good place.

How likely would you be to recommend Briardene Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been a resident at Briardene for almost 2 years and I have been very happy in fact, happier than I have been for a few years. The company is very good - staff are all caring and happy.

How likely would you be to recommend Briardene Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother is a resident here and has been for more than 2 years. In that time there has been a good core staff group who are caring and kind. I would like to praise their work and kindness enormously.
Things I would like improved are staffing levels the call buttons are not always answered in a timely fashion.
Some staff members are not as observant as others and pretty much go through the motions of work, not showing the empathy associated with care work.
Activities at the home are not consistent. There was a lot more going on to entertain the residents in previous years.
It is good to have a constant manager now. The manager is approachable and proactive. Hopefully, the organisation will help her to maintain and improve the home.
Overall I am happy with the care home.

How likely would you be to recommend Briardene Care Home? Likely

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Average Rating:   2.9 out of 5

My mother has been made very welcome here she was against going into a home but has settled well with the help of the staff. The manager is so easy to talk to and is always there to offer advice all of the nurses and care staff are there for my family as well as my mother and that has made life a lot easier for us at this difficult time, there is a nice homely feeling in this home and I am more than happy my mother is here,

How likely would you be to recommend Briardene Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My late mother-in-law was resident here for 2 years so when looking for care for my mother didn't need to look further. The staff are very friendly and helpful, the nurses are excellent and the management are always ready to answer any questions and deal with any worries that you may have. I know my mum is well cared for.

How likely would you be to recommend Briardene Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Briardene is an ideal care home for my mother-in-law, it is friendly, helpful and the staff have helped my wife cope with the situation of her mother being in a home. We can talk with the staff if we have any concerns and they always put our minds at rest.

How likely would you be to recommend Briardene Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff pleasant, helpful and friendly. Took mam a while to settle but the staff constantly reassure her.

How likely would you be to recommend Briardene Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Mariposa

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Briardene Care Home