Briardene Care Home

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
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9.8 64 Reviews
  • Briardene Care Home, Newcastle upon Tyne
To the west of Newcastle upon Tyne and with access to excellent transport links, Briardene is located in the village of Westerhope and specialises in nursing, dementia and respite care.

Rooms are modern and bright, with all facilities and amenities to ensure homely comforts, and they encourage residents to personalise their own space so they can feel at home.

There are sixty bedrooms throughout the spacious home, which also benefits from large and airy communal spaces and beautiful gardens.
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Care Provided by Briardene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Briardene Care Home to confirm what's included and get a personalised quote:

Contact Briardene Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kim Chambers (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are always welcome at Briardene. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the entrance to the building. Vehicles and belongings are left at owners own risk.

Briardene Care Home Reviews (64)

9.8

Briardene Care Home has a Review Score of 9.8 (9.814) out of 10, based on 19 reviews in the last 2 years.
Over all time Briardene Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Briardene Care Home
  • 27
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Total of 64, showing 21-40
Review from J M (Son of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Briaredene to be a friendly and hospitable place while visiting. My mother always looks clean and tidy, as well as her room. I like the fact that we can help ourselves to tea and coffee. Overall, very happy with my mother's care.
Reply from Kim Chambers, Home Manager at Briardene Care HomeThank you for your positive feedback; this is much appreciated.
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Review from Jan K (Daughter-in-law of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall my visit was satisfactory, everyone I was in contact with were very friendly and helpful, and the care home was clean, tidy, odour-free, and very festive with the Christmas tree all lit up and decorated.
Reply from Kim Chambers, Home Manager at Briardene Care HomeThank You for your positive feedback. Much appreciated.
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Review from Ronny R (Resident) assisted by family/friend published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's alright. Comfortable, nice and warm. Friendly.
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Review from K P (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 11 weeks in hospital, my dad was transferred to Briardeme.
Although he is not always happy, his care has been excellent. The nurses know him, as do all of the carers.
As a family, we know he is in the best place to have all of his needs met.
Reply from Kim Chambers, Home Manager at Briardene Care HomeThank you very much for your positive feedback. This is much appreciated.
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Review from Jean G (Mother of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been really helpful.
Reply from Kim Chambers, Home Manager at Briardene Care HomeThank you very much for your lovely feedback, this is much appreciated.
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Review from Julie A (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been in Briardene since September 2022. In often very challenging and distressing situations, the team of carers has been kind, compassionate and skilled in dealing with presentation. The staff team seem to be consistent and stable, which has allowed us and our mother to get to know people,
which has been a great help. The environment is good and the garden is lovely. We have been very happy and relieved to have our mam at Briardene.
Reply from Kim Chambers, Home Manager at Briardene Care HomeThank you for your positive feedback, this is much appreciated.
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Review from Betty C (Friend of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience when visiting my dearest friend has always been such that all staff have been very pleasant and most helpful. Always smiling and eager to go the extra mile. Comfortable rooms and spotlessly clean, generally a very well-run establishment. I'm happy that my friend is in a happy place.
Reply from Kim Chambers, Home Manager at Briardene Care HomeThank you very much for your kind words, this is much appreciated.
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Review from I J (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has lived at Briardene Care Home for thirteen years. She has always said it is "home from home". However, lately, things have changed since a new manager took over.
Many core staff have left and new staff are lovely but seem stressed and overworked, not enough cover for every shift. Briardene
needs to get back its friendly, family atmosphere where everyone is valued, staff, residents and families/friends and once again becomes 2home from home" (with help from upper management and us all).
Reply from Louise Kerry, COO at Briardene Care HomeThank you for taking the time to post a review, we appreciate your comments and hope that you will allow us the opportunity to address and resolve your comments.
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Review from C C (Wife of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with my husband's care. The one area of improvement is on his personal care.
I would ask the carers to think about how they would like to look. They are busy and kind but don't always comb his hair, wash his face or wipe away food as well as they might.
Training required on hearing
aids - please open the battery slot at night or the batteries drain.
Reply from Louise Kerry, COO at Briardene Care HomeThank you for taking the time to post a review. I have noted your comments and would like to meet with you when you are next visiting the home so we can discuss and help with everything you have mentioned as our ultimate aim is to ensure your husband's comfort is of the highest standard.
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Review from James F (Husband of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Briardene Care Home overall excellent.
Reply from Julie Booth, Home Manager at Briardene Care HomeThank you for taking the time to complete your lovely review.
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Review from Sylvia C (Husband of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very well looked after and the staff are very helpful to me.
Reply from Louise Kerry, COO at Briardene Care HomeThank you for taking the time to post a review, we appreciate your time and feedback.
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Review from P W (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Greeted and spoken to nicely on arrival. Spoke with nurse at length about my mother's well-being. Very informative and caring attitude. Mother's room not very clean and an unpleasant smell. All staff lovely and very kind.
Reply from Julie Booth, Home Manager at Briardene Care HomeThank you for your feedback which we welcome. We at Mariposa Care are proud of the home and the care we deliver. We would be very grateful if you would like to meet to discuss your feedback face to face, please contact the home manager. The home operates an open-door policy and unless requested, no appointment is needed.
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Review from P B (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mam's wedding ring has still not been found. The rooms are clean and tidy. The turnover of staff seems to be high. Lots of Mam's possessions go missing. Not enough information on social media-other Mariposa homes post things regularly on social media! No activities for residents.
Reply from Julie Booth, Home Manager at Briardene Care HomeThank you for your feedback which we welcome. We at Mariposa Care are proud of the home and the care we deliver. We would be very grateful, if you would like to meet to discuss your feedback face to face, please contact the Home Manager. The home operates an open-door policy and unless requested, no appointment is needed.
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Review from Von C (Daughter of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has now been in Briardene for almost four years. She now thinks of the staff as family, as they are so supportive and obviously caring. Throughout the pandemic, the care has been amazing and although it was difficult not having visits ( i used to visit daily), I knew that the practices in place
were required and she was well looked after.
Reply from Julie Booth, Home Manager at Briardene Care HomeThank you so much for your great feedback. I have shared this with the team, which during these difficult times, shows that all the staff are appreciated. At Briardene, we take great pride in making residents, their friends and family, part of our community and making their lives as enjoyable as possible.
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Review from Judith S (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in Briardene from March 2020 until she passed away in December 2021. She was well looked after, the staff treated her with dignity, care, and most of all Love. When you walk along the corridor and and hear all the staff singing Happy Birthday to a resident, you can't help but smile. The management
are caring and understanding. In my Mum's last week of her end of life, we were fully kept up to date when we weren't there with her. I certainly recommend Briardene, and can't thank the staff enough for how well they looked after my Mum.
Reply from Marrissa Jewitt, Home Manager at Briardene Care HomeAll this is so lovely to read and I have shared this with our team. Having your mum and your family with us at Briardene was an absolute privilege and even when unwell she always had the most loveliest smile, take care and keep in touch. Kind regards, Marrissa.
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Review from A B (Friend of Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend felt happy at Briardene. The staff were very friendly, attentive and compassionate. My friend spent his last months in an environment where he felt as comfortable as possible and was treated with dignity. I will always be grateful to the staff who helped to make Briardene a care home
to be proud of. Thank you.
Reply from Marrissa Jewitt, Home Manager at Briardene Care HomeThank you so much for your great feedback, I have shared this with the team which during these difficult times, shows that all the staff are appreciated. At Briardene we take great pride in making residents, their friends and family part of our community and making their lives as enjoyable as possible. Take Care
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Review from Fiona J (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum left leaving her own home, feeling vulnerable, scared and confused. The whole team did everything for my mum from caring, communication, medicating, telling stories but mostly, the love and reassurance and time they give. My mum got Covid last year and spent time away in hospital where, as a
family, we were told by doctors she had up to 72 hours to live. My mum beat it though and came back to Briardene to her home and extended family. I was lucky enough to visit in July of 2020, in the gardens and then again on the Monday before Christmas. I can’t tell you how it cheered me up and gave me confidence in seeing my mum look so well and happy. So thank you for everything you do, everything minute of the day. My mum is a very special lady who herself, was a nurse and then went on to foster children. We still all need her and with all the love and fun things you do with her, my mum continues to smile and laugh.
Reply from Marrissa Jewitt, Home Manager at Briardene Care HomeHi Fiona, Thank you for your lovely feedback. This will be shared with the team, as we constantly strive to improve our services to provide the best care in these most difficult times.
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Review from Lisa S (Daughter of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam was a resident at Briardene for 17 months and during this time was well looked after. Briardene has some truly exceptional, kind and caring staff that work there. From those that sang to Mam and encouraged her to sing along with them. Those that could bring a smile to her face and those that even
brought in their own dog to show to Mam. Staff were always keen to work with us to try and ensure that Mam had food and drink that she liked. Everyone worked hard to ensure that Mam was well looked after and cared for. Both my sister and I are extremely grateful to all of the staff at Briardene. Thank you so much.
Reply from Marrissa Jewitt, Home Manager at Briardene Care HomeThank you so much for your great feedback which has been shared with our team. It was an absolute pleasure caring for your mother who was an exceptional lady.
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Review from Pauline A (Daughter of Resident) published on 11 September 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would like to express how disappointed I was with being unable to talk to my father. I telephoned on a very regular basis and was rarely able to talk to him as I would be told "it is not convenient". I would be told to ring back later and was still unable to talk to him. Latterly the 'phone would
ring and ring, eventually being picked up and immediately cut off. I found this to be completely unacceptable. His room was never as clean as it should have been, given the high risk of infection to the elderly and infirm. The food provided was often inedible. Rarely was fresh fruit or vegetables given and more often than not spaghetti hoops, baked beans or something equally unappetising given. Food should surely be nutritional and freshly cooked, homemade meals to encourage those with little appetite. Had there been an opportunity to move my father, I think this would definitely have happened.
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Review from P C (Son of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into the care home from hospital for a valuation but it was quickly apparent he was unlikely to improve. From the day he arrived to his passing, the standard of care, dignity and professionalism demonstrated was first class given the challenges of covid. My sisiter and I would like to show
our sincere gratitude for the support given to us in order to see him through his final days. Particular praise to the deputy care manager and her team. It won't ever be forgotten.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Briardene Care Home is calculated as follows: ( (197 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 220 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Briardene Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Kim Chambers

Job Title: Home Manager

We are delighted to introduce Kim Chambers as Home Manager at Briardene. Kim has been an integral part of the Mariposa Care team for a number of years, most recently in her role as Regional Manager – which she has chosen to step away from in order to commit herself full-time to Briardene. Kim is an exceptional manager and we are confident the home will excel under her leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Briardene Care Home to verify any information. View our terms and conditions. Briardene Care Home has an Enhanced Service - more info.