Briardene Care Home

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
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9.8 64 Reviews
  • Briardene Care Home, Newcastle upon Tyne
To the west of Newcastle upon Tyne and with access to excellent transport links, Briardene is located in the village of Westerhope and specialises in nursing, dementia and respite care.

Rooms are modern and bright, with all facilities and amenities to ensure homely comforts, and they encourage residents to personalise their own space so they can feel at home.

There are sixty bedrooms throughout the spacious home, which also benefits from large and airy communal spaces and beautiful gardens.
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Care Provided by Briardene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Briardene Care Home to confirm what's included and get a personalised quote:

Contact Briardene Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kim Chambers (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are always welcome at Briardene. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the entrance to the building. Vehicles and belongings are left at owners own risk.

Briardene Care Home Reviews (64)

9.8

Briardene Care Home has a Review Score of 9.8 (9.814) out of 10, based on 19 reviews in the last 2 years.
Over all time Briardene Care Home has 64 reviews.

Overall Experience
  • 50
  • 9
  • 3
  • 1
  • 1
Date Published
  • 64
  • 4
  • 11
  • 19
  • 45
Reviewer Connection to Briardene Care Home
  • 27
  • 11
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Sue M (Daughter of Resident) published on 6 June 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother is a resident here and has been for more than 2 years. In that time there has been a good core staff group who are caring and kind. I would like to praise their work and kindness enormously.
Things I would like improved are staffing levels the call buttons are not always answered in a timely
fashion.
Some staff members are not as observant as others and pretty much go through the motions of work, not showing the empathy associated with care work.
Activities at the home are not consistent. There was a lot more going on to entertain the residents in previous years.
It is good to have a constant manager now. The manager is approachable and proactive. Hopefully, the organisation will help her to maintain and improve the home.
Overall I am happy with the care home.
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Review from S H (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother-in-law was resident here for 2 years so when looking for care for my mother didn't need to look further. The staff are very friendly and helpful, the nurses are excellent and the management are always ready to answer any questions and deal with any worries that you may have. I know my
mum is well cared for.
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Review from A S (Son-in-law of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Briardene is an ideal care home for my mother-in-law, it is friendly, helpful and the staff have helped my wife cope with the situation of her mother being in a home. We can talk with the staff if we have any concerns and they always put our minds at rest.
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Review from A Z (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff pleasant, helpful and friendly. Took mam a while to settle but the staff constantly reassure her.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Briardene Care Home is calculated as follows: ( (197 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 220 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Briardene Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Kim Chambers

Job Title: Home Manager

We are delighted to introduce Kim Chambers as Home Manager at Briardene. Kim has been an integral part of the Mariposa Care team for a number of years, most recently in her role as Regional Manager – which she has chosen to step away from in order to commit herself full-time to Briardene. Kim is an exceptional manager and we are confident the home will excel under her leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Briardene Care Home to verify any information. View our terms and conditions. Briardene Care Home has an Enhanced Service - more info.