Briardene Care Home

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
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9.8 64 Reviews
  • Briardene Care Home, Newcastle upon Tyne
To the west of Newcastle upon Tyne and with access to excellent transport links, Briardene is located in the village of Westerhope and specialises in nursing, dementia and respite care.

Rooms are modern and bright, with all facilities and amenities to ensure homely comforts, and they encourage residents to personalise their own space so they can feel at home.

There are sixty bedrooms throughout the spacious home, which also benefits from large and airy communal spaces and beautiful gardens.
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Care Provided by Briardene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Briardene Care Home to confirm what's included and get a personalised quote:

Contact Briardene Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kim Chambers (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are always welcome at Briardene. Please visit the main reception area on entry to the home, and a member of friendly staff will be able to assist you.

Parking

  • Dedicated parking at the entrance to the building. Vehicles and belongings are left at owners own risk.

Briardene Care Home Reviews (64)

9.8

Briardene Care Home has a Review Score of 9.8 (9.814) out of 10, based on 19 reviews in the last 2 years.
Over all time Briardene Care Home has 64 reviews.

Overall Experience
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  • 9
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Date Published
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Reviewer Connection to Briardene Care Home
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Total of 64, showing 41-60
Review from A A (Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My room is cosy and clean. Alternative meals available if wanted. Also tea/coffee. Staff friendly and helpful.
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Review from S T (Sister of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, any concerns are dealt with promptly. My brother has settled very well and I am happy he is looked after well. Nothing is a problem for staff. Visitors are made welcome.
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Review from S M (Son of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Briardene has been looking after my mother since the start of September and they are doing an excellent job. My mother has a range of complex issues including Parkinsons Disease and Parkinsons Dementia which can make her difficult to deal with. However, Brairdene staff are doing a great job in caring
for her.
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Review from A G (Brother of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is well maintained, clean and nicely decorated.
Food is well presented, varied and smells delicious. My sister is clearly well satisfied on this score.
All of the staff and management are approachable at all times, knowledgeable and friendly. The carers come in for a special mention
as they are efficient, friendly, cheerful and always say hello and use my first name and have a chat with me.
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Review from S C (Daughter of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Is very clean and welcoming. All of the staff are professional, helpful and caring. Worth their weight in gold. I would not hesitate in recommending to friends and family.
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Review from V W (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Briardene feels like a real home, not only for my mother but for her family too. The staff from the management to the cleaners and laundry staff all take an interest. The atmosphere is happy and welcoming. My mother, who had been mostly in and out of hospital, has had a much improved general level of
health.
She settled well after 90 plus years in her own home. I can't speak highly enough of it.
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Review from Joy R (Partner of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since walking into Briardene I have been made to feel very welcome, all staff are so caring, matron and nursing staff cannot be faulted. Cleaner and kitchen staff also to be praised. Well done Briardene.
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Review from Colin P (Son of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been generally very caring and looked after my mother well. Laundry at times seems to go adrift but probably because marking some items -socks etc is very hard.
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Review from G W (Friend of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Placing a loved one in a care home is always a difficult decision and a painful experience. I cannot express how relieved and delighted I am by the standards of care and simple kindness at Briardene. I did not think places like this existed.
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Review from S R (Son of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Briardene Care Home after suffering a massive stroke in 2014. Unfortunately, the stroke was so large he was never going to recover. The staff at Briardene went out fo their wasy to make his final years happy and content and try to make him laugh again. I truly believe the care
he was given helped him live that little bit longer.
Thank you very much Briardene.
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Review from S K (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are absolutely marvellous. Nothing is too much for them. I trust them to care for my mother when she is poorly. She has regular observations. They are very professional yet friendly and approachable and very proactive. I have the highest regard for them. The staff display great kindness.
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Review from M S (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the new manager has taken over you can feel the happiness return to the home. The nurses, carers, cleaners and kitchen staff are going a wonderful job. We feel we can go to the manager with anything we are unsure about and she listens. The entire home and the gardens have been uplifted. Well done
to all who work there.
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Review from Barbara G (Sister of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister became a resident of Briardene Care Home in January 2019. She needs full-time care because of her medical situation and dementia. I have found she gets wonderful care and is treated with dignity which is important. I have nothing but admiration for the whole staff. (Wonderful).
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Review from Jenette W (Daughter of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was only in Brierdene for nine weeks and unfortunately he died at Brierdene on Sunday 17th March but all the care staff and the nursing staff were absolutely fantastic my dad could not of had better care in his end of life. The nurse and a Care assistant even attended my dad’s funeral which my
mam very much appreciated. I will be forever grateful to all the staff who were genuinely upset when my dad died. Can not praise his care enough, many thanks to all the staff.
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Review from P C (Daughter-in-law of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was in hospital from April, but when she left she required 24 hour nursing for her last 12 weeks. During these weeks at Briardene there was never anytime we experienced anything but kindness and caring help from all the staff and we left her at night knowing she was in good hands, both
medical and caring, and never had any worries.
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Review from Gillian K (Daughter-in-law of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t praise this home enough ! Every single person that works there were absolutely brilliant!
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Review from Peter F (Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. I have been here for two and a half years and I am very happy.
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Review from M J (Son of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The total package including care is very good. The staff are very professional and helpful with any questions relating to my father's care.
Updates regular on his health and wellbeing. The home is always clean and a good smell of home cooked food.
The staff are very presentable and will often go the
extra mile to help.
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Review from Thomas W (Husband of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of my wife's home is very very good. She is happy and content with all activities and food and the staff is excellent in every way.


No complaints in that area. I could come and live at Briardene any time.

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Review from H T W (Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at Briardene for almost 2 years and I have been very happy in fact, happier than I have been for a few years. The company is very good - staff are all caring and happy.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Briardene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Briardene Care Home is calculated as follows: ( (197 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 220 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Briardene Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Kim Chambers

Job Title: Home Manager

We are delighted to introduce Kim Chambers as Home Manager at Briardene. Kim has been an integral part of the Mariposa Care team for a number of years, most recently in her role as Regional Manager – which she has chosen to step away from in order to commit herself full-time to Briardene. Kim is an exceptional manager and we are confident the home will excel under her leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Briardene Care Home to verify any information. View our terms and conditions. Briardene Care Home has an Enhanced Service - more info.