Briardene Care Home

I would like to express how disappointed I was with being unable to talk to my father. I telephoned on a very regular basis and was rarely able to talk to him as I would be told "it is not convenient". I would be told to ring back later and was still unable to talk to him. Latterly the 'phone would ring and ring, eventually being picked up and immediately cut off. I found this to be completely unacceptable. His room was never as clean as it should have been, given the high risk of infection to the elderly and infirm. The food provided was often inedible. Rarely was fresh fruit or vegetables given and more often than not spaghetti hoops, baked beans or something equally unappetising given. Food should surely be nutritional and freshly cooked, homemade meals to encourage those with little appetite. Had there been an opportunity to move my father, I think this would definitely have happened.

Dad went into the care home from hospital for a valuation but it was quickly apparent he was unlikely to improve. From the day he arrived to his passing, the standard of care, dignity and professionalism demonstrated was first class given the challenges of covid. My sisiter and I would like to show our sincere gratitude for the support given to us in order to see him through his final days. Particular praise to the deputy care manager and her team. It won't ever be forgotten.

My room is cosy and clean. Alternative meals available if wanted. Also tea/coffee. Staff friendly and helpful.

Very caring, any concerns are dealt with promptly. My brother has settled very well and I am happy he is looked after well. Nothing is a problem for staff. Visitors are made welcome.

Briardene has been looking after my mother since the start of September and they are doing an excellent job. My mother has a range of complex issues including Parkinsons Disease and Parkinsons Dementia which can make her difficult to deal with. However, Brairdene staff are doing a great job in caring for her.

All of the staff and management are approachable at all times, knowledgeable and friendly. The carers come in for a special mention as they are efficient, friendly, cheerful and always say hello and use my first name and have a chat with me.

Is very clean and welcoming. All of the staff are professional, helpful and caring. Worth their weight in gold. I would not hesitate in recommending to friends and family.

She settled well after 90 plus years in her own home. I can't speak highly enough of it.

Since walking into Briardene I have been made to feel very welcome, all staff are so caring, matron and nursing staff cannot be faulted. Cleaner and kitchen staff also to be praised. Well done Briardene.

The staff have been generally very caring and looked after my mother well. Laundry at times seems to go adrift but probably because marking some items -socks etc is very hard.

Placing a loved one in a care home is always a difficult decision and a painful experience. I cannot express how relieved and delighted I am by the standards of care and simple kindness at Briardene. I did not think places like this existed.

Thank you very much Briardene.

The staff are absolutely marvellous. Nothing is too much for them. I trust them to care for my mother when she is poorly. She has regular observations. They are very professional yet friendly and approachable and very proactive. I have the highest regard for them. The staff display great kindness.

Since the new manager has taken over you can feel the happiness return to the home. The nurses, carers, cleaners and kitchen staff are going a wonderful job. We feel we can go to the manager with anything we are unsure about and she listens. The entire home and the gardens have been uplifted. Well done to all who work there.

My sister became a resident of Briardene Care Home in January 2019. She needs full-time care because of her medical situation and dementia. I have found she gets wonderful care and is treated with dignity which is important. I have nothing but admiration for the whole staff. (Wonderful).

My dad was only in Brierdene for nine weeks and unfortunately he died at Brierdene on Sunday 17th March but all the care staff and the nursing staff were absolutely fantastic my dad could not of had better care in his end of life. The nurse and a Care assistant even attended my dad’s funeral which my mam very much appreciated. I will be forever grateful to all the staff who were genuinely upset when my dad died. Can not praise his care enough, many thanks to all the staff.

My mother-in-law was in hospital from April, but when she left she required 24 hour nursing for her last 12 weeks. During these weeks at Briardene there was never anytime we experienced anything but kindness and caring help from all the staff and we left her at night knowing she was in good hands, both medical and caring, and never had any worries.

We couldn’t praise this home enough ! Every single person that works there were absolutely brilliant!

Excellent. I have been here for two and a half years and I am very happy.

The staff are very presentable and will often go the extra mile to help.