Submit a Review for Westgate House Care Centre
Tower Road, Ware, SG12 7LP
View Full Details of Westgate House Care CentreLatest Reviews for Westgate House Care Centre
19 November 2025
I found the home and all personnel very helpful understanding and kind. They are all very patient and endeavor to please as much as possible.
03 November 2025
We was so happy with my husband's care while he was at Westgate. Each and every member of staff whatever their status showed care and empathy. Physio was very good and the team interactions were made fun while at the same time beneficial to my husband. Tessa on reception and the young lady at weekends were very friendly and welcoming. Management and social care kept me and my husband updated and reassured at all times. A lovely place to be.
29 October 2025
Lovely clean room includes private toilet/wash facilities. Seating for visitors. Kind staff who do not complain when you press the alarm for assistance. Downside when busy periods are inevitable for fast response. Hospital air beds uncomfortable in the point of becoming painful. All chairs too low for taller people. Excellent physio equipment and physiotherapist, hairdresser and allowed to have a short trip out to access needed services. Personal body cleaning done with respect by both male and female carers. Can leave things no fear of being taken. Well managed clothes washing.
24 October 2025
I came to Westgate House for rehabilitation after an operation to repair two broken bones in my ankle. During these eight weeks, my every need has been catered for with only one or two exceptions. I have been treated with great kindness and sympathy; the staff working efficiently and professionally throughout. From the receptionist to the laundry and cleaning staff, to the managers from nurses to the carers, the physiotherapist and her helper, as well as the events organiser, everyone has been a part of the team. A traumatic event has proved to be so rewarding.
10 September 2025
Wife went in from hosptial after a fall and a blood clot, which left her unable to walk. The physio team were fantastic, giving her plenty of their time. After a few weeks, she was up and walking, all be it with a frame. After being home a few days, she now walks with me, just holding her hand and no frame. This would not have been possible without their patience and kindness.
03 September 2025
My brother is cared for very good. He is taken care of with great attention.
01 September 2025
Would recommend to others.
27 August 2025
Having cared for my wife for nearly 18 months I know what a difficult task your staff have to deal with. I don't think my wife could be in better hands. Your carers and nurses have treated her with the utmost care. The way they have conducted themselves leave nothing to desire. My wife is very fussy eater but has found the food much to her liking .
19 August 2025
The team that helps you get back to health are very good. The best of all the staff are very good, can not fault anything.
19 August 2025
My experience here. The staff and the people here are all lovely, and the food is very good. I have liked being here. Met some nice other residents and made friends.
15 August 2025
I was welcomed when entering the care home with tea and biscuits, and was most pleased with the room and accessories provided. Most of the nursing staff are happy to help with minor tasks or anything I didn't understand; both female and male staff are always willing to help. I enjoyed the exercise classes, which encouraged us all to try harder. Hairdressers were a great pick-me-up, and having lunch together was good.
30 July 2025
I have found all members of the team at Westgate very professional and supportive with a kind and caring touch. They have made my stay here more pleasant than it would have been in the circumstances.
16 July 2025
I feel my husband gets excellent care. Staff are wonderful and I never have to worry about him. Staff are also kind to me.
16 July 2025
The team care for mum very well and have done for the years she has been at Westgate. Individual team, members are friendly and had working, providing excellent care.
16 July 2025
After an accident I arrived here on a stretcher and am learning after 6 weeks walking. Have had excellent care and treatment from the staff who have been like a second family for the short time. The atmosphere here is so good everything is clean and fresh. I'm happy to recommend this rehabilitation and care home to everyone.
04 July 2025
All the staff here have been very kind and caring. The physio team have been amazing. I couldn't walk when I came in, so I am going home with a stick. It is a friendly rehab centre and you are encouraged to socialise.
27 June 2025
I find the whole experience excellent. The staff have been amazing, my carer has helped me with any fears and made me feel at ease. My confidence and mobility have improved drastically. Thank you to all the staff .
13 June 2025
I was taken into Westgate House after a fall and thanks to the staff who were very friendly and helpful I am now back home. The physio lady used to oversee a Keep Fit Session 5 days a week to help residents regain their mobility using Zimmers - rollating along the corridors. The staff were like a happy family and would help each other out.
09 June 2025
The staff have all been excellent whilst my father has been at Westgate House Care Centre. Friendly, approachable and willing to help, I would recommend Westgate House to anyone looking for care.
05 June 2025
When we first arrived we were welcomed by the manager and receptionist who were very friendly. Although my husband was only there for a short time we found all the staff to be very helpful, polite and respectful. The carers/nurses were very understanding, when you called for them there were no long waits. The center was very clean and secure. In his final hours everyone was very understanding and caring, and treated him with dignity and respect.
Latest Reviews for Westgate House Care Centre
19 November 2025
I found the home and all personnel very helpful understanding and kind. They are all very patient and endeavor to please as much as possible.
03 November 2025
We was so happy with my husband's care while he was at Westgate. Each and every member of staff whatever their status showed care and empathy. Physio was very good and the team interactions were made fun while at the same time beneficial to my husband. Tessa on reception and the young lady at weekends were very friendly and welcoming. Management and social care kept me and my husband updated and reassured at all times. A lovely place to be.
29 October 2025
Lovely clean room includes private toilet/wash facilities. Seating for visitors. Kind staff who do not complain when you press the alarm for assistance. Downside when busy periods are inevitable for fast response. Hospital air beds uncomfortable in the point of becoming painful. All chairs too low for taller people. Excellent physio equipment and physiotherapist, hairdresser and allowed to have a short trip out to access needed services. Personal body cleaning done with respect by both male and female carers. Can leave things no fear of being taken. Well managed clothes washing.
24 October 2025
I came to Westgate House for rehabilitation after an operation to repair two broken bones in my ankle. During these eight weeks, my every need has been catered for with only one or two exceptions. I have been treated with great kindness and sympathy; the staff working efficiently and professionally throughout. From the receptionist to the laundry and cleaning staff, to the managers from nurses to the carers, the physiotherapist and her helper, as well as the events organiser, everyone has been a part of the team. A traumatic event has proved to be so rewarding.
10 September 2025
Wife went in from hosptial after a fall and a blood clot, which left her unable to walk. The physio team were fantastic, giving her plenty of their time. After a few weeks, she was up and walking, all be it with a frame. After being home a few days, she now walks with me, just holding her hand and no frame. This would not have been possible without their patience and kindness.
03 September 2025
My brother is cared for very good. He is taken care of with great attention.
01 September 2025
Would recommend to others.
27 August 2025
Having cared for my wife for nearly 18 months I know what a difficult task your staff have to deal with. I don't think my wife could be in better hands. Your carers and nurses have treated her with the utmost care. The way they have conducted themselves leave nothing to desire. My wife is very fussy eater but has found the food much to her liking .
19 August 2025
The team that helps you get back to health are very good. The best of all the staff are very good, can not fault anything.
19 August 2025
My experience here. The staff and the people here are all lovely, and the food is very good. I have liked being here. Met some nice other residents and made friends.
15 August 2025
I was welcomed when entering the care home with tea and biscuits, and was most pleased with the room and accessories provided. Most of the nursing staff are happy to help with minor tasks or anything I didn't understand; both female and male staff are always willing to help. I enjoyed the exercise classes, which encouraged us all to try harder. Hairdressers were a great pick-me-up, and having lunch together was good.
30 July 2025
I have found all members of the team at Westgate very professional and supportive with a kind and caring touch. They have made my stay here more pleasant than it would have been in the circumstances.
16 July 2025
I feel my husband gets excellent care. Staff are wonderful and I never have to worry about him. Staff are also kind to me.
16 July 2025
The team care for mum very well and have done for the years she has been at Westgate. Individual team, members are friendly and had working, providing excellent care.
16 July 2025
After an accident I arrived here on a stretcher and am learning after 6 weeks walking. Have had excellent care and treatment from the staff who have been like a second family for the short time. The atmosphere here is so good everything is clean and fresh. I'm happy to recommend this rehabilitation and care home to everyone.
04 July 2025
All the staff here have been very kind and caring. The physio team have been amazing. I couldn't walk when I came in, so I am going home with a stick. It is a friendly rehab centre and you are encouraged to socialise.
27 June 2025
I find the whole experience excellent. The staff have been amazing, my carer has helped me with any fears and made me feel at ease. My confidence and mobility have improved drastically. Thank you to all the staff .
13 June 2025
I was taken into Westgate House after a fall and thanks to the staff who were very friendly and helpful I am now back home. The physio lady used to oversee a Keep Fit Session 5 days a week to help residents regain their mobility using Zimmers - rollating along the corridors. The staff were like a happy family and would help each other out.
09 June 2025
The staff have all been excellent whilst my father has been at Westgate House Care Centre. Friendly, approachable and willing to help, I would recommend Westgate House to anyone looking for care.
05 June 2025
When we first arrived we were welcomed by the manager and receptionist who were very friendly. Although my husband was only there for a short time we found all the staff to be very helpful, polite and respectful. The carers/nurses were very understanding, when you called for them there were no long waits. The center was very clean and secure. In his final hours everyone was very understanding and caring, and treated him with dignity and respect.