Submit a Review for Westgate House Care Centre
Tower Road, Ware, SG12 7LP
View full details of Westgate House Care CentreLatest Reviews for Westgate House Care Centre
19 May 2026
I have nothing but praise for all of the staff at Westgate - everyone is so helpful and polite, and seems to enjoy their job, even the cleaner. All 3 of the Autopedic Therapy Team are outstanding in what they do, and got me back on my feet and walking after my hip operation. I can't thank them
enough for their encouragement and helpful advice to get me moving again!
15 May 2026
I stayed at Westgate as an NHS respite patient, following fractures to my lumbar spine. Overall, I would say that the staff at Westgate provide a comprehensive care service for their elderly, vulnerable residents. The staff were patient and friendly, the building was clean and regularly maintained,
and the facilities were excellent. My rehabilitation through physiotherapy was excellent, the team being patient, understanding, and they literally helped me back on my feet. The only downside was Westgate's claim to cater for special diets, when they obviously could not. I required a dairy free/low wheat diet, which was explained thoroughly to the team, but I was consistently presented with food which contained dairy, was low quality, inadequate portions, poorly presented, and sometimes cold. Consequently, I lost weight. The menu system required each resident to choose from a verbal list presented by a time-pressured staff member, where I would instantly forget what I ordered. To Westgate's management credit, they did change this system to a written menu, so a copy was left with the resident, but the food quality didn't really change during my stay. If the food situation was better, I would consider long-term care at Westgate.
01 May 2026
All I'll say is that my wife could not have been given better care than she received at Westgate House; it was second to none.
29 April 2026
Mum was very well looked after at Westgate. The staff were mostly helpful and kind. Mum had good physio and OT input from relevant staff and this enabled her recovery well. Claire the coordinator was really efficient and responsive to any questions or queries.
13 April 2026
My review relates to the Bluebell Rehabilitation unit at Westgate House where I was transferred by ambulance from hospital in Stevenage. I have had a positive outcome while staying at Westgate House and all my needs have been met whilst there. The carers were well trained and carried out all their
duties very professionally. Breakfast and lunch varied and with choice, were taken in the dining room by the more mobile residents. Exercises took place for an hour every weekday morning and practiced over the weekend.Two medical issues were treated successfully after being referred to the local doctors practice.
10 April 2026
Very happy with care and attention my mother is given. Staff are always available to speak to, and willing to help with any questions we ask them. Overall very satisfied with care given.
08 April 2026
I'm very pleased with the care Molly is receiving. The staff are very helpful and always on hand, if we have any questions. Molly seems to enjoy the food. The cleaners of her room is very good always a nice clean bed.
07 April 2026
Westgate has always looked after Mum well. She has been here for at least eight years now!
07 April 2026
All the staff are excellent. Attend to all his needs. All very polite and kind.Cannot fault them. Husband is very happy here.
02 April 2026
We couldn't be happier with the amazing care my nan receives. All of the staff are friendly, caring, helpful and nothing is too much trouble. They have a lovely cheerful manner. Her room is always clean and the food is fresh and varied.
12 March 2026
Our mum Shirley was a resident for three months. The care she received at Westgate House was fantastic and the staff were caring, personal and could not have done any more for our mum. they provided great food, entertainment and a friendly atmosphere.They looked after our mum with respect and
dignity right to the end.Thank you to Sanan, Nora, Shibs and Jan for their support of mum and our family.
11 March 2026
I was looked after very well. Thank you.
03 March 2026
We are incredibly grateful to everyone at Westgate Nursing Home. From the very beginning, the care and compassion shown to our dad, Arthur, has been outstanding. Every carer is amazing - kind, patient, and genuinely caring. Seeing Arthur's face light up when he sees them says it all. Since moving
from North Middlesex University Hospital six months ago, his wellbeing has improved remarkably, and knowing he's looked after 24/7 gives us such peace of mind. The staff go above and beyond, from fun activities and events to encouraging residents to socialize, creating a truly warm and welcoming atmosphere. Every visit is a pleasure - we are always greeted warmly by reception, nurses, carers, cleaning staff, and management. The home is spotless, the meals are lovely, and every member of staff contributes to making Westgate safe, caring, and happy.
We couldn't be happier with Arthur's care and feel completely reassured that he is in the best possible hands. - Susan, Julie & Jane
27 February 2026
Thank you to all the staff at Westgate House. Staff very helpful and treated me with dignity. I have achieved a lot here re: my mobility but still yet a long way to go. But thanks to the physiotherapy department I am well on my way. Thank you all.
17 February 2026
The care home was selected by the hospital but it turned out to be a good choice. The management, receptionists and carers were always polite, friendly, helpful and treated us and mum with respect. Mum was unable to join in with many of the activities so I can't really comment on those. We were
happy with the care that mum received and appreciate the help given to us by the Home Manager.
17 February 2026
I came to Westgate House for rehabilitation after mini stroke and pneumonia and the care I have received during my stay was excellent. All the staff were kind, caring and helpful at all times and treated me with respect. Physiotherapy staff were professional, patient and understanding and helped me
to regain my strength. I arrived at Westgate House in the ambulance unable to walk and left walking to the car with the frame after just 2 weeks.
Thank you every one, I can recommend this rehabilitation and care home highly.
13 February 2026
Following a fall and admission to hospital for 25 weeks I was discharged into the care of Westgate where I learnt to walk, cook, self care etc. In that time I was there (4 weeks) + went from not being able to do anything to being able to function, nearly back to normal. The OT and physio staff were
instrumental in this progress and forever grateful to Debs and Caroline. The cares and nursing team were always very kind to me.
30 January 2026
I came in here in a bad state after a fall, dislocating right shoulder, and fracturing left shoulder. The rehab team have been great. They have rebuilt my confidence and look forward to a new life. Overall the staff have been great; very professional.
20 January 2026
I found that my stay at Westgate care home was very pleasant. The staff were very friendly and prepared to help with any problems that arose. Well done.
20 January 2026
We found the care from Westgate toward Bill was amazing. Staff were kind and understanding. Staff maintained Bill's dignity throughout his stay. Staff also looked after us as a family as well with kindness and understanding. Bill had a peaceful, dignified passing thanks to the staff on duty. Special
thanks to all 1st Floor staff and management, admin and cleaners.
Latest Reviews for Westgate House Care Centre
19 May 2026
I have nothing but praise for all of the staff at Westgate - everyone is so helpful and polite, and seems to enjoy their job, even the cleaner. All 3 of the Autopedic Therapy Team are outstanding in what they do, and got me back on my feet and walking after my hip operation. I can't thank them
enough for their encouragement and helpful advice to get me moving again!
15 May 2026
I stayed at Westgate as an NHS respite patient, following fractures to my lumbar spine. Overall, I would say that the staff at Westgate provide a comprehensive care service for their elderly, vulnerable residents. The staff were patient and friendly, the building was clean and regularly maintained,
and the facilities were excellent. My rehabilitation through physiotherapy was excellent, the team being patient, understanding, and they literally helped me back on my feet. The only downside was Westgate's claim to cater for special diets, when they obviously could not. I required a dairy free/low wheat diet, which was explained thoroughly to the team, but I was consistently presented with food which contained dairy, was low quality, inadequate portions, poorly presented, and sometimes cold. Consequently, I lost weight. The menu system required each resident to choose from a verbal list presented by a time-pressured staff member, where I would instantly forget what I ordered. To Westgate's management credit, they did change this system to a written menu, so a copy was left with the resident, but the food quality didn't really change during my stay. If the food situation was better, I would consider long-term care at Westgate.
01 May 2026
All I'll say is that my wife could not have been given better care than she received at Westgate House; it was second to none.
29 April 2026
Mum was very well looked after at Westgate. The staff were mostly helpful and kind. Mum had good physio and OT input from relevant staff and this enabled her recovery well. Claire the coordinator was really efficient and responsive to any questions or queries.
13 April 2026
My review relates to the Bluebell Rehabilitation unit at Westgate House where I was transferred by ambulance from hospital in Stevenage. I have had a positive outcome while staying at Westgate House and all my needs have been met whilst there. The carers were well trained and carried out all their
duties very professionally. Breakfast and lunch varied and with choice, were taken in the dining room by the more mobile residents. Exercises took place for an hour every weekday morning and practiced over the weekend.Two medical issues were treated successfully after being referred to the local doctors practice.
10 April 2026
Very happy with care and attention my mother is given. Staff are always available to speak to, and willing to help with any questions we ask them. Overall very satisfied with care given.
08 April 2026
I'm very pleased with the care Molly is receiving. The staff are very helpful and always on hand, if we have any questions. Molly seems to enjoy the food. The cleaners of her room is very good always a nice clean bed.
07 April 2026
Westgate has always looked after Mum well. She has been here for at least eight years now!
07 April 2026
All the staff are excellent. Attend to all his needs. All very polite and kind.Cannot fault them. Husband is very happy here.
02 April 2026
We couldn't be happier with the amazing care my nan receives. All of the staff are friendly, caring, helpful and nothing is too much trouble. They have a lovely cheerful manner. Her room is always clean and the food is fresh and varied.
12 March 2026
Our mum Shirley was a resident for three months. The care she received at Westgate House was fantastic and the staff were caring, personal and could not have done any more for our mum. they provided great food, entertainment and a friendly atmosphere.They looked after our mum with respect and
dignity right to the end.Thank you to Sanan, Nora, Shibs and Jan for their support of mum and our family.
11 March 2026
I was looked after very well. Thank you.
03 March 2026
We are incredibly grateful to everyone at Westgate Nursing Home. From the very beginning, the care and compassion shown to our dad, Arthur, has been outstanding. Every carer is amazing - kind, patient, and genuinely caring. Seeing Arthur's face light up when he sees them says it all. Since moving
from North Middlesex University Hospital six months ago, his wellbeing has improved remarkably, and knowing he's looked after 24/7 gives us such peace of mind. The staff go above and beyond, from fun activities and events to encouraging residents to socialize, creating a truly warm and welcoming atmosphere. Every visit is a pleasure - we are always greeted warmly by reception, nurses, carers, cleaning staff, and management. The home is spotless, the meals are lovely, and every member of staff contributes to making Westgate safe, caring, and happy.
We couldn't be happier with Arthur's care and feel completely reassured that he is in the best possible hands. - Susan, Julie & Jane
27 February 2026
Thank you to all the staff at Westgate House. Staff very helpful and treated me with dignity. I have achieved a lot here re: my mobility but still yet a long way to go. But thanks to the physiotherapy department I am well on my way. Thank you all.
17 February 2026
The care home was selected by the hospital but it turned out to be a good choice. The management, receptionists and carers were always polite, friendly, helpful and treated us and mum with respect. Mum was unable to join in with many of the activities so I can't really comment on those. We were
happy with the care that mum received and appreciate the help given to us by the Home Manager.
17 February 2026
I came to Westgate House for rehabilitation after mini stroke and pneumonia and the care I have received during my stay was excellent. All the staff were kind, caring and helpful at all times and treated me with respect. Physiotherapy staff were professional, patient and understanding and helped me
to regain my strength. I arrived at Westgate House in the ambulance unable to walk and left walking to the car with the frame after just 2 weeks.
Thank you every one, I can recommend this rehabilitation and care home highly.
13 February 2026
Following a fall and admission to hospital for 25 weeks I was discharged into the care of Westgate where I learnt to walk, cook, self care etc. In that time I was there (4 weeks) + went from not being able to do anything to being able to function, nearly back to normal. The OT and physio staff were
instrumental in this progress and forever grateful to Debs and Caroline. The cares and nursing team were always very kind to me.
30 January 2026
I came in here in a bad state after a fall, dislocating right shoulder, and fracturing left shoulder. The rehab team have been great. They have rebuilt my confidence and look forward to a new life. Overall the staff have been great; very professional.
20 January 2026
I found that my stay at Westgate care home was very pleasant. The staff were very friendly and prepared to help with any problems that arose. Well done.
20 January 2026
We found the care from Westgate toward Bill was amazing. Staff were kind and understanding. Staff maintained Bill's dignity throughout his stay. Staff also looked after us as a family as well with kindness and understanding. Bill had a peaceful, dignified passing thanks to the staff on duty. Special
thanks to all 1st Floor staff and management, admin and cleaners.