Westgate House Care Centre, Ware, Hertfordshire
Westgate House Care Centre, Ware, Hertfordshire
Westgate House Care Centre, Ware, Hertfordshire

Westgate House Care Centre is a purpose-built care facility, of an expanding Hertfordshire care portfolio, which offers nursing solutions to up to 109 residents.

As well nursing and elderly care, Westgate House carers are skilled in both dementia and intermediate care, which has shown to improve the lives of many individuals and families.

Extensive parking is available for those looking to visit the home, which boasts its own natural ventilation system and a pleasant outdoor area for residents to enjoy during the warmer months.

Group: Westgate Healthcare Ltd

Person in charge: Nancy Currie (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 109 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Admission subject to full prior assessment.

Single Rooms: 109

Rooms with ensuite WC: 109

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westgate House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Westgate House Care Centre has a Review Score of 9.5 (9.463)

The Review Score of 9.5 (maximum of 10) for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 64 Reviews over all time. This Average Rating is also the rating value for Westgate House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 56 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.463 for Westgate House Care Centre is calculated as follows: ( (397 Excellents x 5) + (249 Goods x 4) + (58 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 709 Ratings = 4.463

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 56 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.8 positive Reviews (109 registered maximum number of service users ÷ 5). 56 Reviews ÷ 21.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    35
  • Good
    26
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westgate House Care Centre?

  • Extremely LIKELY
    42
  • Likely
    18
  • Don't know
    0
  • Neither Unlikely or Likely
    4
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westgate House Care Centre

  • Resident / Service User
    37
  • Respite Resident/Service User
    8
  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • more

This is my second spell at this facility and I have been treated respectfully at all times. All staff are polite and helpful.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is my second spell at this facility and I have been treated respectfully at all times. All staff are polite and helpful.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law was admitted to Primrose for ongoing care. Unfortunately, she only spent a week in the unit as she suffered a stroke and passed away. The staff are outstanding, professional, caring and compassionate and the care given to her was of a very high standard in what is a very challenging unit. Having nurse-led care on every shift, it's essential and proved to be of benefit in her care. A well-led care home, from the manageress to the unit manager are outstanding.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has been really helpful my mothers care and rehabilitation whilst staying here. The food has been good with lots of choices. The staff have been exceptional from the receptionist through to carers, physios and cooks. Thank you for making my mums stay comfortable.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were so kind and caring to me. They always put themselves out to provide care. It was a very pleasant environment. I feel very fortunate to have been in your care. Thank you all so much for taking the best care of me and helping me to recover. The night light made me feel safe and secure too. Everyone has been wonderful. THANK YOU SO MUCH.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The family are very grateful for the care, support and kindness provided to our Mother whilst in your care. From admittance to departure we have been so impressed. Lovely, lovely, dedicated people. I wish you were paid more! Please thank all the staff especially the lovely girls who hand out food and meds and dress/undress.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Couldn't fault it. Came out of hospital unable to walk. Now I am fit for discharge today.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were mostly very friendly and helpful and went out of their way to make you feel welcome. It would have been nice to have a TV and radio supplied in the rooms, and because I find it very hard to stand, I would have liked a stool to perch on when I washed. Also, the food was a bit cold when it got to me. However, those are minor details and the main care work was very good. I was mainly impressed with the number of hours that the staff work and how efficient they are.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Fire door adjacent to F3 is extremely noisy - slams shut. Better stimulation needed at weekends. Front door security is excellent. Staff are extremely friendly and polite but at busy changeover times, can be slow.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

The tick boxes below say it all, however, I would add that the personal kindness shown to me has been to the highest standard.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

From management to cleaner, excellent.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

I found the staff very kind and very helpful. The therapy team got me back walking and home.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Mostly good, at times could have been better with gentler help and speaking.

How likely would you be to recommend Westgate House Care Centre? Neither Unlikely or Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Management: Good

Rooms: Good

Very excellent care home. Staff are very good and kind.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience was very good. The staff are understanding and helpful. The treatment was discussed with the appropriate staff and a plan drawn up to get me back on my feet.

The staff were happy which shows a positive workplace and makes for a pleasant and good experience for the user.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My overall impression of Westgate was a good home where I was happy to see my mother staying. The accommodation was clean, pleasant, light and airy, and the overall standard of care was good.

There are just a couple of things that I wasn't wholly happy about:

1. The level of care at the weekends was noticeably less good - fewer staff were available

2. At times, lack of information/communication with relatives about care/medication/treatment being given

3. Insufficient attention to kitchen hygiene: sometimes mugs and cutlery didn't appear to have been washed properly, and surfaces hadn't been wiped

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

No complaints, all staff more than helpful with everything. Physio's are really dedicated to motivating patients.
I cannot speak more highly of the professionalism of all concerned. Thank you.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care from everyone.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

If you are looking for a care home, look no further, as I can fully recommend Westgate House. From the very first day, they have been nothing but helpful, obliging and understanding in difficult times. The facilities are superb compared to other Care Centres visited.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

I must admit, I was a little dubious about spending time in a care home not having any experience as to what care homes are all about. And I must admit any fears were washed away once I was here. The room, the staff, the food was definitely up to standard and the staff are a credit to Westgate House Care Centre. Thank you to all who put themselves out to rehabilitate me.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very happy here. The staff and carers are very good. I miss all of them when I go home. There has not been an unhappy moment since I came here on the 11-08-17. We are all one big happy family.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well looked after - all needs met.

How likely would you be to recommend Westgate House Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The staff assisted me to the best of their ability. I found them to be very helpful and friendly.
They always had time to help me and patience when I was slow to move.
All the staff were very caring.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

I came to prepare me for life at home after 7 weeks in hospital, this has been achieved.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Everything was lovely.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean and friendly. Nice food, well looked after.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Most members of kitchen staff very helpful, a few not so.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4 out of 5

Facilities: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Very, very good and very helpful, every one of the therapists and carers.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was treated with kindness and consideration throughout his stay. Nothing was too much trouble and the food was very good, a good selection and well cooked.
For myself, as his wife, all my questions were dealt with in a kind manner and again nothing was too much trouble.
We were both well pleased with the physio he had and again all questions were dealt with kindly and the aim towards his recovery well explained.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

I arrived needing help to get back on my feet and walking. The support was good and after a few days of walking and exercise, I could manage long corridors and stairs.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Good

I have been a resident at Westgate House for a period of around one month and I have found it very much to my liking. The staff are friendly and obliging and always help when the need arises. The accommodation is superb, very light and airy and is kept spick and span. Thank you for a pleasant stay.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent food and staff have been wonderful. My husband is now back on his feet due to all the staff's help in the therapy team with occupational therapy.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay here has been very pleasant as I am a stranger to the area. Staff are pleasant conscientious and extremely busy. I would point out the necessity of patients who need a toilet before, after and during meal breaks and change over staff AM and PM.
It is a basic human right to be able to be toileted. My rehabilitation has been slow and I thank everyone for their efforts.

How likely would you be to recommend Westgate House Care Centre? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Staff were lovely and helpful. Everything is lovely. Would like another week there.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Everything is excellent and very friendly and happy always. Made me become independent and enjoyed the breakfast club and the physio.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At first, mum was very apprehensive about going into a nursing home. What a pleasant surprise she got!!
My sister, brothers and myself were so taken not only by the place itself - but by the warm, friendly and above all else, caring staff. They made us all feel very welcome at whatever time we turned up. No question was too trivial - if I didn't get an answer that day, it was there waiting for me the next. Thank you so very much for everything.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The home and staff are lovely.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I found the care given here first class. The staff were very kind and attentive at all times, nothing is too much trouble. No problems at all though they were very busy and the attention was available as soon as possible. Accommodation good, cleanliness maintained. Rehab activities and exercises very good. A reassuring experience.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

During my stay at Westgate House Care Centre. I have been looked after extremely well the staff are so caring and kind to everybody and nothing is too much bother for them and their cheerfulness helps to keep up the spirits of the patients.
Physiotherapy and occupational therapy is excellent and have helped to get me independent.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

I have always dreaded the thought of hospital because I have numerous food intorerences. You have coped amazingly well with this, far better than I ever expected. With very rare exceptions, I have been treated very well.
My only complaint is that the staff could be quieter at night.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The occupational therapist did an excellent job. Felt at ease with her helping me wash and dress, anything in general.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

After a stay in Westgate, the occupational therapist has really been great along with many others.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Westgate is a homely place to be.
Staff and carers are first class to all grades.
Food os good and wholesome to enjoy.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I'm rather vague about everything, but very good service all round.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Excellent

My mother came into the unit for rehabilitation following a urine infection. Unfortunately, she contracted pneumonia a week after she got here and didn't manage to rehabilitate. She was discharged home with a full care package. The nursing staff and carers were all very good and took good care of her. The unit is very well run and no complaints. Our issues were with the social services.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

The staff are good and they got me up and walking in no time at all. Food is good, rooms are nice and the home is nice and clean.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

Value for Money: Good

Everything here was decent.
Food facilities, friendship.
It was a lovely experience.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Yes, I have been made comfortable and the staff are all very nice. Some particular members of staff were very helpful and could not fo enough for you. Thank you once again for getting me back on my feet.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Everyone was very caring and helpful.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

The staff have been magnificent 24 hours and always willing to assist.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A great experience and I am sorry to leave.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

A very nice welcome, didn't feel a bit out of place. Staff polite at all times, even when I was stroppy. Food was good, tried to please everyone.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Staff are very kind.
All staff are very polite and look cheerful.
Food - dreadful - what a shame.
Lucky and very nice to be able to make hot drinks - much appreciated.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Short term therapy/physio following broken pelvis.
Initially, no weight bearing and in one week I was full weight bearing.
Very disappointed with a lack of management at the time of discharge.
Promises made that medication would be organised at the time of discharge in bubble packs or discharge would be delayed.
A family member had to resolve this as no bubble pack was provided and a loose bag of medication was given and incomplete.
A second pack of loose medication had to be collected by the family member.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Good

The care and compassion shown to my father was wonderful. The staff were friendly and caring to all of us. We felt that we received end of life care as a family. The food was individual to my father's needs. The cleanliness of the building was of a high standard. The visiting doctor was very kind and caring. We cannot praise this care/nursing home highly enough.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

I have been looked after Ok thanks. I have been well satisfied.

How likely would you be to recommend Westgate House Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been in the home for 2 years now. I chose the home after a preliminary visit thinking I will not get better than this. I still believe that to be true.
The staff are excellent and very dedicated. The "management" are very approachable and responsive.
We have been very lucky.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My aunt was in Westgate for 2 years and we visited at different times. On entry to reception, there was always a warm welcome. All facilities, her room, food etc were of a high standard. From management to cleaners, all staff were polite and helpful. This care home I would definitely recommend.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Both my Mum and Dad are residents at this Care Home.

The care they both receive on a daily basis is excellent. Every member of the care team provides excellent service.

I score the home highly in every category ... but it is difficult to comment on the value for money aspect ... both my parents are self-funding and my Mum has recently been declined Continuing Health Care by the NHS. As a result, my parents monthly care bills are £8000 !!

If my parents had their care paid for/or received funding assistance, I would have no hesitation in saying it was great value for money ... but in these circumstances, I can't really comment.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The ideal centre for rehabilitation after leaving hospital.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was suffering from parkinson's disease and dementia and was transferred from hospital, bed bound following a disinfection. Only in Westgate for 3 and a half months, first 7 weeks, mum very confused and with the staff's patience and excellent care she became very settled and enjoyed living here.
All the medical and caring staff handled her complicated medical condition very well and were excellent at handling the medical services, neurological consultant, parkinson's nurse dementia nurse, wheelchair service, physio and local GP.
All staff at home were caring, helpful and very supportive to residents and relatives. I have no complaints on any front, died in home and treated with utmost dignity and care.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father stayed at Westgate Care Centre for about four weeks before he sadly passed away. The building appears well designed and rooms are a good size and there are several communal lounges on each floor for residents to go to. The building appears well maintained and clean, it does not feel like an institutional building like some care homes. The en suite toilets have good access, there are also large bathrooms for supported washing. The care staff I encountered appeared friendly and helpful, although they were sometimes difficult to find. The staff to resident ratio does not appear great but probably average. My dad reported that the staff were nice but waiting times after the call bell was pushed could be prolonged. Food appeared good quality and the menu choice was also good. There are visiting occupational therapist and physiotherapist with a gym and kitchen. Overall would I recommend Westgate? Yes I would.

How likely would you be to recommend Westgate House Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Westgate house care home cared for my lovely Nanny for 3 years, she suffered from ill health and dementia. All the staff at Westgate are amazing, kind, friendly and so loving to all the residents. From the nurses to the cleaners and everybody in between, we couldn't have asked for better care for our nanny. She was looked after and loved by all the staff just as her family would have. We cannot thank everybody at Westgate enough for all you did for our wonderful Nan who sadly passed a few weeks ago.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good welcome. Pleasant and helpful staff. Staff carers not always help when needed due to shortage. Good menu but food not always hot. Often after meal drink forgotten. Rehab staff very helpful. Good facilities in home. Problem with maintenance - took over a week to get w.c flush repaired. Situated in a pleasant, quiet area. Helpful to visitors. In general much better than some homes I've heard about.

How likely would you be to recommend Westgate House Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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November 2012

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