Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.
Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.
There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.
The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Westgate House Care Centre has a Review Score of 9.8 (9.750) out of 10, based on 78 reviews in the last 2 years.
Over all time Westgate House Care Centre has 367 reviews.
Excellent - bit for weekends - a little flat
Excellent - bit for weekends - a little flat
Thank you for your feedback. Were pleased to hear you found your overall experience excellent, and we appreciate your comments regarding weekends. Well share this with the team.
The environment was clean + pleasant. Dining room + communal rooms are light, airy + well decorated. Food very good on the whole. Varied + tasty. Gym/Physio Room well equiped. Majority of staff went above + beyond with their caring + all worked very hard during their long shifts. Their smiles made...
The environment was clean + pleasant. Dining room + communal rooms are light, airy + well decorated. Food very good on the whole. Varied + tasty. Gym/Physio Room well equiped. Majority of staff went above + beyond with their caring + all worked very hard during their long shifts. Their smiles made such a big difference! I found the air mattress challenging to sleep on. There were no activities for Rehab patients at the weekends. Too much time spent alone in room - though plenty time to rest. No recycling of items in room bins? Overall very good experience.
Thank you for taking the time to share such detailed feedback. We're pleased to hear you had an overall positive experience. We also value your suggestions and will share these with the team.
I cannot thank Westgate House enough for the dignified and professional way they took care of my Mother. She was placed at Westgate house following a stay in hospital for what turned out to be end of life palliative care. From the moment she arrived she was extremely well looked after. All of the...
I cannot thank Westgate House enough for the dignified and professional way they took care of my Mother. She was placed at Westgate house following a stay in hospital for what turned out to be end of life palliative care. From the moment she arrived she was extremely well looked after. All of the staff, nurses, those serving dinners, cleaners, were all so friendly, kind and welcoming with her, and treated her with the utmost respect and dignity, chatting with her and keeping her happy. She was encouraged to be active and mix with the other residents until that was no longer possible which did her the world of good. Her medical needs were attended to efficiently and effectively, her room was always kept spotlessly clean. The nurses kept me up to date at all times with any issues and were always on hand if I needed them. When I sat with her all night as she passed away they were looking after both of us!! It was obviously a horrendous time for me, but their support made it bearable.
Thank you for sharing such a heartfelt review. We're so pleased to hear that your mother was cared for with the dignity, kindness and respect she deserved, and that our team could also support you during such a difficult time. Your words mean a great deal to everyone at Westgate House.
Excellent in every way - staff, treatment, food, etc. I recommend it in every way.
Excellent in every way - staff, treatment, food, etc. I recommend it in every way.
Thank you so much for your kind review and recommendation. We're delighted to hear that you were so pleased with the care and overall experience. Your lovely feedback means a great deal to our team.
My weeks at the Westgate House rehab unit amounted to an encouraging and enjoyable experience. The expertise and kindness of the professional therapy staff were well complemented by the good humour and kindness of the overall staff. The physical and delicious varied meals all contributed to the...
My weeks at the Westgate House rehab unit amounted to an encouraging and enjoyable experience. The expertise and kindness of the professional therapy staff were well complemented by the good humour and kindness of the overall staff. The physical and delicious varied meals all contributed to the healing aims, together with the friendly atmosphere among the residents. Visitors are welcomed as part of the care. The whole unit worked as a team, and any problems were due to a shortage of staff causing undue pressure. The overall atmosphere was always of concern for our recovery, to re-enable us for return to everyday life. With very sincere thanks from my husband, family and especially myself!
Thank you so much for your kind and thoughtful review. We're delighted to hear that you enjoyed your time with us and felt supported throughout your recovery. It means a great deal to know that the kindness of our team, therapy, meals and welcoming atmosphere all helped make your stay a positive experience. We wish you all the very best for the future!
I would like to thank all the staff at Westgate House Ware for a lovely stay. I wouldn't have been able to go home from the hospital, they were thoughtful and kind as I was not in a very good state of mind and body, and I will keep doing the exercises. Thank you.
I would like to thank all the staff at Westgate House Ware for a lovely stay. I wouldn't have been able to go home from the hospital, they were thoughtful and kind as I was not in a very good state of mind and body, and I will keep doing the exercises. Thank you.
Since being here I have found that staff are friendly and do anything to help. Communication is very good. Carol feels all staff listen to what she is saying which means a lot. Loves having her hair done which she enjoys. Overall very pleased she is here
Since being here I have found that staff are friendly and do anything to help. Communication is very good. Carol feels all staff listen to what she is saying which means a lot. Loves having her hair done which she enjoys. Overall very pleased she is here
Knowing my friend for twenty-two years his partner my best friend passed in January. I have taken charge of his finances, his accommodation at Westgate is very good. As he has had a stroke, he cannot eat, join in activities. Overall everything is satisfactory.
Knowing my friend for twenty-two years his partner my best friend passed in January. I have taken charge of his finances, his accommodation at Westgate is very good. As he has had a stroke, he cannot eat, join in activities. Overall everything is satisfactory.
My mother spent 19 days at Westgate House Care Centre and it was a really positive experience after a fall. The staff were professional and attentive. My mother also gained back a significant amount of movement in her arm and she started to regain some confidence with their support. Thank you
My mother spent 19 days at Westgate House Care Centre and it was a really positive experience after a fall. The staff were professional and attentive. My mother also gained back a significant amount of movement in her arm and she started to regain some confidence with their support. Thank you
We will be sure to pass your lovely comments on to the staff, who will be truly encouraged by your...
Thank you so much for taking the time to share your kind feedback. We are delighted to hear that your mother's stay at Westgate House Care Centre was such a positive experience following her fall.We will be sure to pass your lovely comments on to the staff, who will be truly encouraged by your words. We wish your mother continued progress and good health, and thank you once again for trusting us with her care.
Good organisation. Staff were helpful and caring. I thoroughly enjoyed my time at Westgate House and have no criticisms.
Good organisation. Staff were helpful and caring. I thoroughly enjoyed my time at Westgate House and have no criticisms.
Thank you for your kind review. We're delighted to hear that you found our team helpful and caring, and that you thoroughly enjoyed your time at Westgate House. Your positive feedback means a great deal to us, and we'll be sure to share your lovely comments with our staff. We wish you all the very best for the future.
My experience at Westgate has been very good. The staff have been excellent and always very helpful towards me. I have found this carehome perfect in every way. All the activities I have been involved with, I have thoroughly enjoyed.
My experience at Westgate has been very good. The staff have been excellent and always very helpful towards me. I have found this carehome perfect in every way. All the activities I have been involved with, I have thoroughly enjoyed.
Thank you for your lovely review. We're so pleased to hear you've had such a positive experience and that you've enjoyed the activities on offer. Your kind words about our team mean a great deal to us. Thank you for sharing your experience.
Very happy with the time spent there. Staff very pleasant. Enjoyed the food.
Very happy with the time spent there. Staff very pleasant. Enjoyed the food.
Thank you for your review. We're delighted to hear you had a positive experience at Byron House. We really appreciate you taking the time to share your feedback.
Excellent care helping our Mum to recover from surgery after a fall. Staff took time to talk to Mum, have a chat and a laugh, and make her feel special. The team worked with Mum to encourage her to do the exercises' from the physio and to get her to be able to stand again. It was a long road to...
Mum is now confident to move onto the next place and continue to build on the good work started at Westgate. Thank you to all the staff including catering ( Mum likes her food), housekeeping, nursing, OT, admin and management.
Thank you for your wonderful review. We are delighted to hear that your Mum felt so well supported during her recovery. Our team takes great pride in providing compassionate, person-centred care, and it is lovely to know that the encouragement, kindness and support from all departments helped make...
Thank you for your wonderful review. We are delighted to hear that your Mum felt so well supported during her recovery. Our team takes great pride in providing compassionate, person-centred care, and it is lovely to know that the encouragement, kindness and support from all departments helped make a positive difference. We wish your Mum every success as she continues her recovery and thank you for taking the time to share your experience.
I have nothing but praise for all of the staff at Westgate - everyone is so helpful and polite, and seems to enjoy their job, even the cleaner. All 3 of the Autopedic Therapy Team are outstanding in what they do, and got me back on my feet and walking after my hip operation. I can't thank them...
I have nothing but praise for all of the staff at Westgate - everyone is so helpful and polite, and seems to enjoy their job, even the cleaner. All 3 of the Autopedic Therapy Team are outstanding in what they do, and got me back on my feet and walking after my hip operation. I can't thank them enough for their encouragement and helpful advice to get me moving again!
Thank you so much for your wonderful feedback. We're delighted to hear about your positive experience at Westgate and truly appreciate your kind words about our team. It means a great deal to know that every member of staff made you feel supported and welcome throughout your stay.
We're...
Thank you so much for your wonderful feedback. We're delighted to hear about your positive experience at Westgate and truly appreciate your kind words about our team. It means a great deal to know that every member of staff made you feel supported and welcome throughout your stay.
We're especially pleased to hear that the Orthopaedic Therapy Team played such an important role in your recovery after your hip operation. Helping our patients regain confidence, mobility, and independence is exactly what we strive for, and your comments will mean so much to the team.
Thank you again for taking the time to share your experience. We wish you continued progress and good health in your recovery.
I stayed at Westgate as an NHS respite patient, following fractures to my lumbar spine. Overall, I would say that the staff at Westgate provide a comprehensive care service for their elderly, vulnerable residents. The staff were patient and friendly, the building was clean and regularly maintained,...
I stayed at Westgate as an NHS respite patient, following fractures to my lumbar spine. Overall, I would say that the staff at Westgate provide a comprehensive care service for their elderly, vulnerable residents. The staff were patient and friendly, the building was clean and regularly maintained, and the facilities were excellent. My rehabilitation through physiotherapy was excellent, the team being patient, understanding, and they literally helped me back on my feet. The only downside was Westgate's claim to cater for special diets, when they obviously could not. I required a dairy free/low wheat diet, which was explained thoroughly to the team, but I was consistently presented with food which contained dairy, was low quality, inadequate portions, poorly presented, and sometimes cold. Consequently, I lost weight. The menu system required each resident to choose from a verbal list presented by a time-pressured staff member, where I would instantly forget what I ordered. To Westgate's management credit, they did change this system to a written menu, so a copy was left with the resident, but the food quality didn't really change during my stay. If the food situation was better, I would consider long-term care at Westgate.
Thank you for taking the time to share such a detailed review of your stay at Westgate, and we are very pleased to hear that you felt supported during your recovery following your spinal fractures.
We also appreciate your honest feedback regarding the dining experience and special dietary...
Thank you for taking the time to share such a detailed review of your stay at Westgate, and we are very pleased to hear that you felt supported during your recovery following your spinal fractures.
We also appreciate your honest feedback regarding the dining experience and special dietary requirements. We are sorry to hear that your dairy-free and low-wheat dietary needs were not consistently met during your stay, and that this affected both your enjoyment of meals and your weight. This is clearly not the standard we aim to provide.
Your comments regarding food quality, presentation, portion sizes, temperature, and the original menu ordering process have been noted carefully. We are pleased that the introduction of written menus improved part of the experience, but we recognise there is still more work to do to ensure residents with specialist dietary needs receive meals that are both suitable and enjoyable.
All I'll say is that my wife could not have been given better care than she received at Westgate House; it was second to none.
All I'll say is that my wife could not have been given better care than she received at Westgate House; it was second to none.
Thank you so much for your kind words. It truly means a great deal to us to know that your wife received such exceptional care at Westgate House. Our team is dedicated to providing the highest standard of support and compassion, and your feedback is incredibly appreciated.
Mum was very well looked after at Westgate. The staff were mostly helpful and kind. Mum had good physio and OT input from relevant staff and this enabled her recovery well. Claire the coordinator was really efficient and responsive to any questions or queries.
Mum was very well looked after at Westgate. The staff were mostly helpful and kind. Mum had good physio and OT input from relevant staff and this enabled her recovery well. Claire the coordinator was really efficient and responsive to any questions or queries.
We're delighted to hear that your Mum was so well looked after and that the care and support she received helped her recovery. Thank you for your kind words.
It's especially reassuring to know that our physiotherapy and occupational therapy teams made a positive impact.
We'll be sure to share your feedback with the whole team. Wishing your Mum continued health and wellbeing.
My review relates to the Bluebell Rehabilitation unit at Westgate House where I was transferred by ambulance from hospital in Stevenage. I have had a positive outcome while staying at Westgate House and all my needs have been met whilst there. The carers were well trained and carried out all their...
My review relates to the Bluebell Rehabilitation unit at Westgate House where I was transferred by ambulance from hospital in Stevenage. I have had a positive outcome while staying at Westgate House and all my needs have been met whilst there. The carers were well trained and carried out all their duties very professionally. Breakfast and lunch varied and with choice, were taken in the dining room by the more mobile residents. Exercises took place for an hour every weekday morning and practiced over the weekend.Two medical issues were treated successfully after being referred to the local doctors practice.
Thank you for taking the time to share your experience of the Bluebell Rehabilitation Unit at Westgate House.
We are delighted to hear that you had a positive outcome during your stay and that your needs were well met throughout. It is especially pleasing to know that you found our care team...
Thank you for taking the time to share your experience of the Bluebell Rehabilitation Unit at Westgate House.
We are delighted to hear that you had a positive outcome during your stay and that your needs were well met throughout. It is especially pleasing to know that you found our care team professional and well-trained, and that you felt supported in your recovery.
We're also glad you enjoyed the variety and choice offered at mealtimes, and that you were able to benefit from the daily exercise sessions as part of your rehabilitation. It is wonderful to hear that the coordination with the local GP practice helped ensure your medical needs were addressed effectively.
Your kind feedback will be shared with the team, who will be very encouraged by your comments. We wish you all the very best in your continued recovery and future health.
Very happy with care and attention my mother is given. Staff are always available to speak to, and willing to help with any questions we ask them. Overall very satisfied with care given.
Very happy with care and attention my mother is given. Staff are always available to speak to, and willing to help with any questions we ask them. Overall very satisfied with care given.
Thank you so much for your kind words. We're delighted to hear that you're happy with the care and attention your mother is receiving. Our team takes great pride in being approachable and supportive, so it's wonderful to know that you feel comfortable speaking with them and that they've been able to assist with your questions.
I'm very pleased with the care Molly is receiving. The staff are very helpful and always on hand, if we have any questions. Molly seems to enjoy the food. The cleaners of her room is very good always a nice clean bed.
I'm very pleased with the care Molly is receiving. The staff are very helpful and always on hand, if we have any questions. Molly seems to enjoy the food. The cleaners of her room is very good always a nice clean bed.
Thank you so much for your kind feedback. We're delighted to hear that Molly is happy and well cared for. It's wonderful to know that our team has been helpful and available to support you whenever needed, and that Molly is enjoying her meals.
We're also very pleased that you've noticed the high...
Thank you so much for your kind feedback. We're delighted to hear that Molly is happy and well cared for. It's wonderful to know that our team has been helpful and available to support you whenever needed, and that Molly is enjoying her meals.
We're also very pleased that you've noticed the high standard of cleanliness in her room - our housekeeping team will really appreciate your comments.
Your feedback means a great deal to us, and we're always here if you have any questions or need anything further.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
A little extra peace of mind this winter at Westgate House Care Centre in Ware. Discover our exclusive winter offers on permanent and respite care, with something to suit your...
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There are no accreditations posted yet for Westgate House Care Centre.
Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and...
Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
The care home lists weekly fees per person from £1,700 for residential care. Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 109 Single Rooms.
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -what an Enhanced Service includes.