Westgate House Care Centre

Both my Mum and Dad are residents at this Care Home.

The care they both receive on a daily basis is excellent. Every member of the care team provides excellent service.

I score the home highly in every category ... but it is difficult to comment on the value for money aspect ... both my parents are self-funding and my Mum has recently been declined Continuing Health Care by the NHS. As a result, my parents monthly care bills are £8000 !!

If my parents had their care paid for/or received funding assistance, I would have no hesitation in saying it was great value for money ... but in these circumstances, I can't really comment.

The ideal centre for rehabilitation after leaving hospital.

All staff at home were caring, helpful and very supportive to residents and relatives. I have no complaints on any front, died in home and treated with utmost dignity and care.

My father stayed at Westgate Care Centre for about four weeks before he sadly passed away. The building appears well designed and rooms are a good size and there are several communal lounges on each floor for residents to go to. The building appears well maintained and clean, it does not feel like an institutional building like some care homes. The en suite toilets have good access, there are also large bathrooms for supported washing. The care staff I encountered appeared friendly and helpful, although they were sometimes difficult to find. The staff to resident ratio does not appear great but probably average. My dad reported that the staff were nice but waiting times after the call bell was pushed could be prolonged. Food appeared good quality and the menu choice was also good. There are visiting occupational therapist and physiotherapist with a gym and kitchen. Overall would I recommend Westgate? Yes I would.

Westgate house care home cared for my lovely Nanny for 3 years, she suffered from ill health and dementia. All the staff at Westgate are amazing, kind, friendly and so loving to all the residents. From the nurses to the cleaners and everybody in between, we couldn't have asked for better care for our nanny. She was looked after and loved by all the staff just as her family would have. We cannot thank everybody at Westgate enough for all you did for our wonderful Nan who sadly passed a few weeks ago.

Good welcome. Pleasant and helpful staff. Staff carers not always help when needed due to shortage. Good menu but food not always hot. Often after meal drink forgotten. Rehab staff very helpful. Good facilities in home. Problem with maintenance - took over a week to get w.c flush repaired. Situated in a pleasant, quiet area. Helpful to visitors. In general much better than some homes I've heard about.