Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 337 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
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Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Westgate House Care Centre to find out the exact price for your requirements.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (337)

9.8

Westgate House Care Centre has a Review Score of 9.8 (9.753) out of 10, based on 76 reviews in the last 2 years.
Over all time Westgate House Care Centre has 337 reviews.

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Reviewer Connection to Westgate House Care Centre
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Total of 337, showing 21-40
Review from Valerie H (Respite Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was taken into Westgate House after a fall and thanks to the staff who were very friendly and helpful I am now back home. The physio lady used to oversee a Keep Fit Session 5 days a week to help residents regain their mobility using Zimmers - rollating along the corridors. The staff were like a happy
family and would help each other out.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your thoughtful message. We are truly delighted to hear that you are now safely back home after your stay at Westgate House.It means a great deal to us to know that our team made a positive difference during your recovery. We're especially pleased to hear how helpful and friendly the staff were, and how much you valued the physiotherapy sessions and the support provided to help regain your mobility.Your kind words will be shared with the team-they'll be very touched to know they were able to make your experience a comfortable and encouraging one. Wishing you continued health and strength in your recovery. Please do stay in touch, and remember that you're always welcome at Westgate House.
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Review from C W (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have all been excellent whilst my father has been at Westgate House Care Centre. Friendly, approachable and willing to help, I would recommend Westgate House to anyone looking for care.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind words and recommendation. We're delighted to hear that your father has received excellent care during his time at Westgate House Care Centre. Our team works hard to provide a friendly, supportive, and compassionate environment for all our residents, and it's truly rewarding to know that this has made a positive difference for your family.
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Review from V L (Wife of Resident) assisted by family/friend published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we first arrived we were welcomed by the manager and receptionist who were very friendly. Although my husband was only there for a short time we found all the staff to be very helpful, polite and respectful. The carers/nurses were very understanding, when you called for them there were no long
waits. The center was very clean and secure. In his final hours everyone was very understanding and caring, and treated him with dignity and respect.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for taking the time to share your kind words. We are truly sorry for your loss, and it means a great deal to us that you entrusted us with your husband's care during such a significant time.We're deeply touched to hear that you felt welcomed and supported by our team, and that your husband was treated with the compassion, dignity, and respect he deserved. Your recognition of our staff's attentiveness and the overall environment of the centre is greatly appreciated.Please know that your feedback will be shared with the team-it will mean a lot to them.
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Review from E C (Respite Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was referred from hosptial to Westgate House, Ware for physical rehabilitation after suffering from double pneumonia. Throughout my 3 week stay, I was made to feel very well supported, listened to and cared for by all the staff. Such a positive experience after two different hospital stays. I now
feel stronger, fitter and better equipped with getting my old life back for good. Everyone could not have done more, and can genuinely not rate the care any higher!
Reply from Jay Demetrious, Marketing Executive at Westgate House Care CentreThank you for your lovely feedback. We're so pleased you felt supported and cared for during your stay at Westgate House. Wishing you all the best in your continued recovery!
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Review from A O (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Westgate Care Home and from day one, every member of staff-nurses, carers, activity coordinators, doctors, catering and housekeeping-has treated Dad with genuine warmth, patience and dignity.


Dad can be challenging and occasionally aggressive because of his condition,

yet the team consistently responds with calm professionalism. They de-escalate difficult moments, keep us fully informed, and-most importantly-maintain Dad's sense of self-respect. His medication is managed meticulously, meals are nutritious and tailored to his tastes, and the home is spotless and welcoming.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind and thoughtful words about your father's experience at Westgate Care Home. It means a great deal to our entire team-nurses, carers, activity coordinators, doctors, catering, and housekeeping alike to know that their dedication and compassionate care have made a positive difference. Supporting residents with warmth, dignity, and professionalism, even during challenging moments, is at the heart of everything we do. Feedback like yours affirms our commitment to maintaining a safe, nurturing, and respectful environment for all our residents.
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Review from C D (Respite Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a pleasant expierence with a high standard or care, professionalism and dedication. The therapy team worked hard to achieve the best possible outcomes to patients. I saw the progress made by other patients. This is an excellent facility for ex-hosptial patients discharged and to be helped
towards the next stage - home, care home, etc.
Reply from Jay Demetrious, Marketing Executive at Westgate House Care CentreThank you for your kind words. We're so pleased you found the care and support beneficial, and that our therapy team helped achieve positive outcomes. It truly means a lot to us.
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Review from Peter S (Husband of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being in Respite for a couple of weeks has given my wife a boost in life which other locations lacked.
Personnel are caring, responsive and treat residents with respect.
Expensive like most care homes but well recommended.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for taking the time to share your kind feedback. We're truly delighted to hear that your wife's stay with us provided her with a positive boost and that our team made a meaningful difference in her experience. Please don't hesitate to reach out if we can support you or your wife in any way in the future. Wishing you both continued health and happiness.
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Review from Y H (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a false start at another home which wasn't up to scratch, we were very pleased with the care my mother received until her death at WG Ware. The staff were kind and caring, and we could always find someone to discuss any matters. Not the biggest rooms or the fanciest decor, but look beyond this;
the care is most important.
Manager was very approachable and on the ball, perfect.
Weekday receptionist is an absolute star and a credit to the home. Do everything to keep her! I shall miss them both.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for taking the time to share your experience during such a personal and emotional time. We're truly sorry for your loss, and we're grateful that you entrusted us with your mother's care.It means a great deal to hear that you found comfort and reassurance in the kindness and attentiveness of our team. We're especially touched by your comments about our manager and weekday receptionist-your recognition will be passed on to them, and I know it will mean a lot.
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Review from D A (Husband of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's stay at Westgate was very pleasant. She was treated wonderfully by all staff despite being difficult at times and could be quite unresponsive. They were always cheerful and would call her name even if just passing by. The medical care was very good, and I was kept informed of any deviation
from the normal. Her end of life care was particular attentive and sympathetic (to me as well).
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreOur team is dedicated to providing care that is not only professional but also kind and understanding, especially during more challenging times. We're truly grateful for your kind words about the teams cheerfulness, compassion, and the way they kept you involved every step of the way. It was our privilege to care for your wife and our thoughts are with you.
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Review from J T (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother transferred from hospital to Westgate House, where she received the best care. The staff are amazing, nothing was too much trouble. They were respectful to my mother and supportive of me.
I cannot recommend them highly enough.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind words and heartfelt feedback. We're truly grateful that you took the time to share your experience.It was our absolute privilege to care for your mother during her time at Westgate House. We're so pleased to hear that you felt supported and that our team made a positive difference to both of you.
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Review from M B (Respite Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased to spend time at Westgate House Care Centre, Ware. With a fractured elbow and my arm in plaster it was difficult for me to do things for myself, but the staff at Westgate House were always very helpful and nothing was too mich trouble. Always pleasant and helpful staff.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind words and for taking the time to share your experience at Westgate House Care Centre. Wishing you all the best as you continue to heal!
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Review from D H (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum picked up a lot better while her stay in Westgate. Her appetite improved and enjoyed her stay. Did not like going in the dining area as other patients non-commutative. Had some physio but to be honest has not improved her, came away with fluid in her lung which has got worse since home. Doctor dealing
with it.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreIt's good to hear that Mum's appetite improved and that she had a generally positive experience at Westgate. Our priority is the health and wellbeing of all residents, and we strive to provide the best possible care. If you would like to discuss any concerns further, please don't hesitate to contact the Home Manager.
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Review from Annie C (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once again thanks to the care, kindness, encouragement and support of the whole team, my mum is up and walking again. The experience has been really positive and Mum (and myself) enjoyed our time at Westgate. Everyone is so friendly and helpful. It was a joy to visit Mum and was indeed like a family
here. The physiotherapy mum received was invaluable. Such dedication shown to get people moving again. Everyone from management to the cleaning staff were exceptional. Mum was very lucky and we appreciated our time there.
Reply from Jay Demetrious, Marketing Executive at Westgate House Care CentreThank you so much for your wonderful review. We're delighted to hear that your mum had such a positive experience and that our team's care, dedication, and encouragement helped in her recovery. We'll be sure to share them with the whole team. Wishing your mum continued good health!
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Review from S C (Respite Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived, I found the staff to be very welcoming and polite.
Patience and professionalism were shown at all times and nothing was too much for them.
The physio team helped me to achieve a lot more movement and were dedicated to push me to my full potential. I now feel much more confident
in going home.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreWe're so pleased to hear that you felt welcomed and supported from the moment you arrived. Our team is dedicated to providing compassionate care, and it's fantastic to know that their patience and professionalism made a difference in your experience. We're especially glad that our physio team helped you regain confidence and mobility-your progress is truly inspiring! Wishing you all the best as you transition back home, and please know that we're always here if you need us.
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Review from R H (Respite Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, my stay at Westgate was good. The staff were friendly and helpful, the only problem, I had was with the language, being mainly Asian/African Caribean and masks added to the problem.
The food was plentiful and quite appetising. Woken up for breakfast which arrived 30 minutes later!
Physio
therapists were excellent and encouraging.
I would not hesitate in recommending Westgate House Care Centre to anyone.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you for taking the time to share your experience at Westgate House Care Centre. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the plentiful and appetising food. It's also wonderful to know that our physiotherapists provided excellent and encouraging support during your stay. We appreciate your feedback regarding communication challenges and the impact of masks. We continuously strive to enhance our services, and your input helps us identify areas for improvement. We also acknowledge the delay in breakfast service and will review our processes to ensure a smoother experience in the future. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further suggestions or concerns, please do not hesitate to reach out.
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Review from June R (Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a bad fall I was sent to hospital and then to rehab at Westgate House Care Centre. I was pleasantly surprised at my room and TV and the staff.
I have made such progress with the help from two members of staff in particular and they are also pleased with me.
Everyone of the staff are so very
good, friendly and helpful.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreWe're so pleased to hear that you were pleasantly surprised by your room, TV, and our wonderful staff at Westgate House Care Centre. It's fantastic to know that you've made such great progress with the support of our team, we'll be sure to pass on your kind words to those who have helped you along the way. Wishing you continued strength and recovery!
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Review from Terry M (Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am currently here whilst my home is being altered so my current disability will be catered for on my return. The level of care is exceptional. Westage House Care Centre would be my first choice if or when I may need their help in the future. I have talked to a number of people here and they all agree,
it is a very happy, very well-run and organised home!
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind words! We are delighted to hear that you've had such a positive experience at Westgate House Care Centre. Providing exceptional care and creating a happy, well-organized environment is always our top priority, and it's wonderful to know that this has been reflected in your stay.
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Review from Peter R (Respite Resident) assisted by family/friend published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The physiotherapy was enjoyable and I enjoyed the company of the therapists. As a result of their hard work I am walking better. The carers were sensitive to my needs and provided me with drinks regularly. It was very nice to have my own room and TV but I found the latter difficult to use because of
my eyesight. The food was tasty but occasionally tepid.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your thoughtful feedback! We're delighted to hear that you enjoyed your physiotherapy sessions and the company of our therapists, and it's wonderful that you're walking better as a result of their hard work. We're also glad that our carers were attentive to your needs and that you appreciated having your own room and TV. We're sorry to hear that you had difficulty using the TV due to your eyesight- our team is always happy to assist with that. We also appreciate your comments on the food temperature and will share this with our catering team to improve the dining experience. Your feedback helps us continue to provide the best possible care. Wishing you continued progress in your recovery!
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Review from A H (Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived here as a service user for the 19-day physio rehab after a long hospital stay. The program run by the physio and her assistant is fabulous - I arrived having been on my feet three times whilst in hospital and I am leaving using only a walking stick and confident I will cope with basic activities
at home. All of the staff are friendly, hardworking and professional. The only negative is that staff ignore the 'support' sign when on the door and on three occasions entered whilst I was washing.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you for taking the time to share your experience with us. We're delighted to hear that our physiotherapy rehab program has helped you regain your confidence and independence- we'll be sure to pass your kind words along to our physio team and staff. We sincerely apologise for the instances where your privacy was not fully respected. Your comfort and dignity are extremely important to us, and we will review our procedures to ensure that the 'support' sign is always acknowledged appropriately. Thank you again for your feedback, and we wish you all the best in your continued recovery!
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Review from G D (Respite Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The wonderful care I received has helped me recover after a spell in hospital and an operation on a broken hip. The physiotherapy has given me the confidence to walk again.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreWe're so glad that the care and physiotherapy have helped you regain your confidence and independence. Wishing you continued strength and good health on your recovery journey!
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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 76 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Westgate House Care Centre is calculated as follows: ( (717 Excellents x 5) + (138 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 894 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 74 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 12 Jan 2026

Please call the home directly to find out about bed vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service - more info.