Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.7 354 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
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Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (354)

9.7

Westgate House Care Centre has a Review Score of 9.7 (9.748) out of 10, based on 86 reviews in the last 2 years.
Over all time Westgate House Care Centre has 354 reviews.

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Reviewer Connection to Westgate House Care Centre
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Total of 354, showing 21-40
Review from D L (Respite Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well taken care of
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you for your kind feedback. We're really pleased to hear that you felt very well taken care of - that is always our priority.
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Review from E O (Respite Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home and all personnel very helpful understanding and kind. They are all very patient and endeavor to please as much as possible.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreWe're delighted to hear that you found our home welcoming and our team helpful, understanding, and patient. Providing compassionate, person-centred care is at the heart of what we do, and it means a great deal to know this has been your experience. Your feedback truly encourages our team. Thank you for taking the time to share it with us.
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Review from Joanna H (Wife of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We was so happy with my husband's care while he was at Westgate. Each and every member of staff whatever their status showed care and empathy. Physio was very good and the team interactions were made fun while at the same time beneficial to my husband. Tessa on reception and the young lady at weekends
were very friendly and welcoming. Management and social care kept me and my husband updated and reassured at all times. A lovely place to be.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your wonderful feedback. We're truly delighted to hear that your husband received such compassionate care and that our team made his time at Westgate so positive and engaging. It's heartening to know that every member of staff-from our care and physio teams to reception and management-helped you both feel supported, informed, and welcome. We'll be sure to share your kind words with Tessa and the weekend team, who will be thrilled to know their warmth made a difference. Your appreciation means so much to us, and we wish you and your husband all the very best.
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Review from I B (Respite Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely clean room includes private toilet/wash facilities. Seating for visitors. Kind staff who do not complain when you press the alarm for assistance. Downside when busy periods are inevitable for fast response. Hospital air beds uncomfortable in the point of becoming painful. All chairs too low for
taller people. Excellent physio equipment and physiotherapist, hairdresser and allowed to have a short trip out to access needed services. Personal body cleaning done with respect by both male and female carers. Can leave things no fear of being taken. Well managed clothes washing.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for taking the time to share your thoughtful feedback. We're delighted to hear that you found your room clean and comfortable, and that our team treated you with kindness and respect. It's also great to know you appreciated our physiotherapy services, hairdresser, and the opportunity to enjoy short trips out. We understand that response times can occasionally be affected during busy periods, and we're continually working to ensure we provide prompt assistance whenever it's needed. We also appreciate your comments about the air beds and seating - your feedback helps us identify where improvements can be made to enhance comfort for all our residents. Thank you once again for your kind words and constructive feedback. We're pleased that you felt safe and well cared for during your stay.
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Review from M H (Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Westgate House for rehabilitation after an operation to repair two broken bones in my ankle. During these eight weeks, my every need has been catered for with only one or two exceptions. I have been treated with great kindness and sympathy; the staff working efficiently and professionally
throughout. From the receptionist to the laundry and cleaning staff, to the managers from nurses to the carers, the physiotherapist and her helper, as well as the events organiser, everyone has been a part of the team. A traumatic event has proved to be so rewarding.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your lovely words. We're so pleased to hear that your time at Westgate House helped you through your recovery and that our team made you feel supported and cared for along the way. It means a lot to know that everyone - from our reception and housekeeping teams to the nurses, carers, physiotherapist, and activities organiser - played a part in making your stay a positive experience. We'll be sure to share your kind feedback with the whole team. Wishing you all the very best as you continue your recovery at home.
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Review from M P (Husband of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wife went in from hosptial after a fall and a blood clot, which left her unable to walk. The physio team were fantastic, giving her plenty of their time. After a few weeks, she was up and walking, all be it with a frame. After being home a few days, she now walks with me, just holding her hand and no
frame. This would not have been possible without their patience and kindness.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreWe're delighted to hear about the progress your wife has made since her stay with us. Our physiotherapy team will be so pleased to know that their patience, care, and support made such a positive difference to her recovery. It's wonderful to hear she is now walking with you at home - what an incredible achievement. We wish you both all the very best for the future.
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Review from C S (Brother of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is cared for very good. He is taken care of with great attention.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind words. We're delighted to hear that your brother is being cared for with such attention and compassion. Our team is dedicated to providing the highest standard of care, and it's wonderful to know this is reflected in your experience. We truly value your feedback and trust in us.
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Review from Stephen W (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would recommend to others.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you for your recommendation, we truly appreciate you taking the time to leave a review.
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Review from Roger C (Husband of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having cared for my wife for nearly 18 months I know what a difficult task your staff have to deal with. I don't think my wife could be in better hands. Your carers and nurses have treated her with the utmost care. The way they have conducted themselves leave nothing to desire. My wife is very fussy
eater but has found the food much to her liking .
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for taking the time to share your experience. We are truly honoured to be able to support both you and your wife. It's wonderful to hear that our carers and nurses have provided the level of care and attention that gives you peace of mind. We're also delighted that your wife has enjoyed her meals, despite being a fussy eater! Your kind words mean a lot to our team and will be shared with them-they truly motivate us to continue delivering the best care possible.
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Review from W P (Respite Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team that helps you get back to health are very good. The best of all the staff are very good, can not fault anything.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreWe're thrilled to hear that you've had such a positive experience with our team and that our staff have been able to support you so well. Your feedback means a lot to us and will be shared with the team; they'll be delighted to know their efforts are appreciated.
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Review from B G (Respite Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience here. The staff and the people here are all lovely, and the food is very good. I have liked being here. Met some nice other residents and made friends.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you for sharing your experience. We're delighted to hear that you enjoy your time with us. It's wonderful that you've been able to meet other residents and make new friends.
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Review from Gloria C (Respite Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was welcomed when entering the care home with tea and biscuits, and was most pleased with the room and accessories provided. Most of the nursing staff are happy to help with minor tasks or anything I didn't understand; both female and male staff are always willing to help. I enjoyed the exercise classes,
which encouraged us all to try harder. Hairdressers were a great pick-me-up, and having lunch together was good.
Reply from Lucy Mcshane, Marketing Assistant at Westgate House Care CentreThanks so much for your lovely review - we love caring for you here, you make us smile every day. If we can do anything further, please let us know.
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Review from Brian K (Respite Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all members of the team at Westgate very professional and supportive with a kind and caring touch. They have made my stay here more pleasant than it would have been in the circumstances.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind words. We're truly grateful that you took the time to share your experience. It means a great deal to our team to know that their professionalism, support, and compassionate care made a positive difference during your stay. We're glad we could help make a difficult time a little more comfortable.
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Review from S S (Wife of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my husband gets excellent care. Staff are wonderful and I never have to worry about him. Staff are also kind to me.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreWe're truly pleased to hear that you feel your husband is receiving excellent care, that peace of mind is so important. Your kind words will be shared with the staff, and we'll continue doing our very best to support both you and your husband.
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Review from Angela W (Respite Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an accident I arrived here on a stretcher and am learning after 6 weeks walking. Have had excellent care and treatment from the staff who have been like a second family for the short time. The atmosphere here is so good everything is clean and fresh. I'm happy to recommend this rehabilitation
and care home to everyone.
Reply from Jay Demetrious, Marketing Executive at Westgate House Care CentreThank you so much for your kind words. We're thrilled to hear about your progress and glad our team could support you during your recovery. Wishing you continued strength and good health!
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Review from Linda G (Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff here have been very kind and caring. The physio team have been amazing. I couldn't walk when I came in, so I am going home with a stick. It is a friendly rehab centre and you are encouraged to socialise.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind words! We're delighted to hear about the progress you've made during your time with us. We are pleased you found the environment friendly and encouraging. Supporting both physical recovery and social wellbeing is at the heart of what we do. Wishing you all the very best as you continue your journey at home.
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Review from L F (Respite Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the whole experience excellent. The staff have been amazing, my carer has helped me with any fears and made me feel at ease. My confidence and mobility have improved drastically. Thank you to all the staff .
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind words and wonderful feedback. It means a great deal to know that our staff-and especially your carer-helped you feel supported, reassured, and at ease.We're also thrilled to hear about the positive impact on your confidence and mobility. That's exactly the outcome we strive for, and your progress is truly inspiring. Thank you again for taking the time to share your experience. We wish you continued strength and well-being
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Review from Valerie H (Respite Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was taken into Westgate House after a fall and thanks to the staff who were very friendly and helpful I am now back home. The physio lady used to oversee a Keep Fit Session 5 days a week to help residents regain their mobility using Zimmers - rollating along the corridors. The staff were like a happy
family and would help each other out.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your thoughtful message. We are truly delighted to hear that you are now safely back home after your stay at Westgate House.It means a great deal to us to know that our team made a positive difference during your recovery. We're especially pleased to hear how helpful and friendly the staff were, and how much you valued the physiotherapy sessions and the support provided to help regain your mobility.Your kind words will be shared with the team-they'll be very touched to know they were able to make your experience a comfortable and encouraging one. Wishing you continued health and strength in your recovery. Please do stay in touch, and remember that you're always welcome at Westgate House.
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Review from C W (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have all been excellent whilst my father has been at Westgate House Care Centre. Friendly, approachable and willing to help, I would recommend Westgate House to anyone looking for care.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for your kind words and recommendation. We're delighted to hear that your father has received excellent care during his time at Westgate House Care Centre. Our team works hard to provide a friendly, supportive, and compassionate environment for all our residents, and it's truly rewarding to know that this has made a positive difference for your family.
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Review from V L (Wife of Resident) assisted by family/friend published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we first arrived we were welcomed by the manager and receptionist who were very friendly. Although my husband was only there for a short time we found all the staff to be very helpful, polite and respectful. The carers/nurses were very understanding, when you called for them there were no long
waits. The center was very clean and secure. In his final hours everyone was very understanding and caring, and treated him with dignity and respect.
Reply from Sarah Williams, Marketing Manager at Westgate House Care CentreThank you so much for taking the time to share your kind words. We are truly sorry for your loss, and it means a great deal to us that you entrusted us with your husband's care during such a significant time.We're deeply touched to hear that you felt welcomed and supported by our team, and that your husband was treated with the compassion, dignity, and respect he deserved. Your recognition of our staff's attentiveness and the overall environment of the centre is greatly appreciated.Please know that your feedback will be shared with the team-it will mean a lot to them.
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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 86 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 84 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Westgate House Care Centre is calculated as follows: ( (805 Excellents x 5) + (161 Goods x 4) + (39 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 1009 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 84 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 84 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 05 May 2026

Please call the home directly to find out about bed vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service - more info.