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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Review from Peter H (Respite Resident) published on 17 February 2026 Submitted via Website
Overall Experience
I came to Westgate House for rehabilitation after mini stroke and pneumonia and the care I have received during my stay was excellent. All the staff were kind, caring and helpful at all times and treated me with respect. Physiotherapy staff were professional, patient and understanding and helped me to regain my strength. I arrived at Westgate House in the ambulance unable to walk and left walking to the car with the frame after just 2 weeks.

Thank you every one, I can recommend this rehabilitation and care home highly.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're delighted to hear that you received excellent care during your rehabilitation stay at Westgate House, and that our team supported you with kindness, respect and compassion throughout.

It's especially lovely to hear your progress in such a short time - arriving unable to walk and leaving...  

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Review from Pamela S (Resident / Service User) published on 13 February 2026 Submitted via Postal Card
Overall Experience

Following a fall and admission to hospital for 25 weeks I was discharged into the care of Westgate where I learnt to walk, cook, self care etc. In that time I was there (4 weeks) + went from not being able to do anything to being able to function, nearly back to normal. The OT and physio staff were instrumental in this progress and forever grateful to Debs and Caroline. The cares and nursing team were always very kind to me.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're truly delighted to hear how far you progressed during your time with Westgate following such a long hospital stay. To go from not being able to do anything to being able to walk, cook, and manage your self-care again in just four weeks is an incredible achievement - and you should be very...  

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Review from Steve C (Resident / Service User) published on 30 January 2026 Submitted via Postal Card
Overall Experience

I came in here in a bad state after a fall, dislocating right shoulder, and fracturing left shoulder. The rehab team have been great. They have rebuilt my confidence and look forward to a new life. Overall the staff have been great; very professional.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you very much for taking the time to share your experience.

We're so pleased to hear that the rehabilitation team has been able to support you through such a difficult time and help rebuild your confidence. Knowing that you are now looking forward to the next chapter is truly rewarding for...  

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Review from Ronald S (Respite Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

I found that my stay at Westgate care home was very pleasant. The staff were very friendly and prepared to help with any problems that arose. Well done.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your feedback. We're delighted to hear that you found your stay at Westgate Care Home pleasant and that our team were friendly and helpful whenever you needed support.

Your kind words mean a great deal to our staff, who work hard to ensure everyone feels...  

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Review from Jane A (Stepdaughter of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

We found the care from Westgate toward Bill was amazing. Staff were kind and understanding. Staff maintained Bill's dignity throughout his stay. Staff also looked after us as a family as well with kindness and understanding. Bill had a peaceful, dignified passing thanks to the staff on duty. Special thanks to all 1st Floor staff and management, admin and cleaners.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share such a heartfelt review. We are truly honoured that Bill was in our care and that you felt supported during such an important and emotional time.

It means a great deal to us to know that our team treated Bill with the dignity, kindness, and respect...  

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Review from D L (Respite Resident) published on 30 December 2025 Submitted via Postal Card
Overall Experience

Very well taken care of

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind feedback. We're really pleased to hear that you felt very well taken care of - that is always our priority.

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Review from E O (Respite Resident) published on 19 November 2025 Submitted via Postal Card
Overall Experience

I found the home and all personnel very helpful understanding and kind. They are all very patient and endeavor to please as much as possible.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're delighted to hear that you found our home welcoming and our team helpful, understanding, and patient. Providing compassionate, person-centred care is at the heart of what we do, and it means a great deal to know this has been your experience. Your feedback truly encourages our team. Thank you for taking the time to share it with us.

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Review from Joanna H (Wife of Resident) published on 3 November 2025 Submitted via Postal Card
Overall Experience

We was so happy with my husband's care while he was at Westgate. Each and every member of staff whatever their status showed care and empathy. Physio was very good and the team interactions were made fun while at the same time beneficial to my husband. Tessa on reception and the young lady at weekends were very friendly and welcoming. Management and social care kept me and my husband updated and reassured at all times. A lovely place to be.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your wonderful feedback. We're truly delighted to hear that your husband received such compassionate care and that our team made his time at Westgate so positive and engaging. It's heartening to know that every member of staff-from our care and physio teams to reception and...  

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Review from I B (Respite Resident) published on 29 October 2025 Submitted via Postal Card
Overall Experience

Lovely clean room includes private toilet/wash facilities. Seating for visitors. Kind staff who do not complain when you press the alarm for assistance. Downside when busy periods are inevitable for fast response. Hospital air beds uncomfortable in the point of becoming painful. All chairs too low for taller people. Excellent physio equipment and physiotherapist, hairdresser and allowed to have a short trip out to access needed services. Personal body cleaning done with respect by both male and female carers. Can leave things no fear of being taken. Well managed clothes washing.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your thoughtful feedback. We're delighted to hear that you found your room clean and comfortable, and that our team treated you with kindness and respect. It's also great to know you appreciated our physiotherapy services, hairdresser, and the...  

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Review from M H (Resident / Service User) published on 24 October 2025 Submitted via Postal Card
Overall Experience

I came to Westgate House for rehabilitation after an operation to repair two broken bones in my ankle. During these eight weeks, my every need has been catered for with only one or two exceptions. I have been treated with great kindness and sympathy; the staff working efficiently and professionally throughout. From the receptionist to the laundry and cleaning staff, to the managers from nurses to the carers, the physiotherapist and her helper, as well as the events organiser, everyone has been a part of the team. A traumatic event has proved to be so rewarding.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your lovely words. We're so pleased to hear that your time at Westgate House helped you through your recovery and that our team made you feel supported and cared for along the way. It means a lot to know that everyone - from our reception and housekeeping teams to the nurses,...  

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Review from M P (Husband of Resident) published on 10 September 2025 Submitted via Postal Card
Overall Experience

Wife went in from hosptial after a fall and a blood clot, which left her unable to walk. The physio team were fantastic, giving her plenty of their time. After a few weeks, she was up and walking, all be it with a frame. After being home a few days, she now walks with me, just holding her hand and no frame. This would not have been possible without their patience and kindness.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're delighted to hear about the progress your wife has made since her stay with us. Our physiotherapy team will be so pleased to know that their patience, care, and support made such a positive difference to her recovery. It's wonderful to hear she is now walking with you at home - what an incredible achievement. We wish you both all the very best for the future.

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Review from C S (Brother of Resident) published on 3 September 2025 Submitted via Postal Card
Overall Experience

My brother is cared for very good. He is taken care of with great attention.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words. We're delighted to hear that your brother is being cared for with such attention and compassion. Our team is dedicated to providing the highest standard of care, and it's wonderful to know this is reflected in your experience. We truly value your feedback and trust in us.

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Review from Stephen W (Son of Resident) published on 1 September 2025 Submitted via Postal Card
Overall Experience

Would recommend to others.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your recommendation, we truly appreciate you taking the time to leave a review.

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Review from Roger C (Husband of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience

Having cared for my wife for nearly 18 months I know what a difficult task your staff have to deal with. I don't think my wife could be in better hands. Your carers and nurses have treated her with the utmost care. The way they have conducted themselves leave nothing to desire. My wife is very fussy eater but has found the food much to her liking .

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your experience. We are truly honoured to be able to support both you and your wife. It's wonderful to hear that our carers and nurses have provided the level of care and attention that gives you peace of mind. We're also delighted that your wife has...  

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Review from W P (Respite Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

The team that helps you get back to health are very good. The best of all the staff are very good, can not fault anything.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're thrilled to hear that you've had such a positive experience with our team and that our staff have been able to support you so well. Your feedback means a lot to us and will be shared with the team; they'll be delighted to know their efforts are appreciated.

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Review from B G (Respite Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

My experience here. The staff and the people here are all lovely, and the food is very good. I have liked being here. Met some nice other residents and made friends.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for sharing your experience. We're delighted to hear that you enjoy your time with us. It's wonderful that you've been able to meet other residents and make new friends.

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Review from Gloria C (Respite Resident) published on 15 August 2025 Submitted via Postal Card
Overall Experience

I was welcomed when entering the care home with tea and biscuits, and was most pleased with the room and accessories provided. Most of the nursing staff are happy to help with minor tasks or anything I didn't understand; both female and male staff are always willing to help. I enjoyed the exercise classes, which encouraged us all to try harder. Hairdressers were a great pick-me-up, and having lunch together was good.

Reply from Lucy Mcshane, Marketing Assistant at Westgate House Care Centre

Thanks so much for your lovely review - we love caring for you here, you make us smile every day. If we can do anything further, please let us know.

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Review from Brian K (Respite Resident) published on 30 July 2025 Submitted via Postal Card
Overall Experience

I have found all members of the team at Westgate very professional and supportive with a kind and caring touch. They have made my stay here more pleasant than it would have been in the circumstances.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words. We're truly grateful that you took the time to share your experience. It means a great deal to our team to know that their professionalism, support, and compassionate care made a positive difference during your stay. We're glad we could help make a difficult time a little more comfortable.

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Review from S S (Wife of Resident) published on 16 July 2025 Submitted via Postal Card
Overall Experience

I feel my husband gets excellent care. Staff are wonderful and I never have to worry about him. Staff are also kind to me.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're truly pleased to hear that you feel your husband is receiving excellent care, that peace of mind is so important. Your kind words will be shared with the staff, and we'll continue doing our very best to support both you and your husband.

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Review from Angela W (Respite Resident) published on 16 July 2025 Submitted via Postal Card
Overall Experience

After an accident I arrived here on a stretcher and am learning after 6 weeks walking. Have had excellent care and treatment from the staff who have been like a second family for the short time. The atmosphere here is so good everything is clean and fresh. I'm happy to recommend this rehabilitation and care home to everyone.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your kind words. We're thrilled to hear about your progress and glad our team could support you during your recovery. Wishing you continued strength and good health!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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