Westgate House Care Centre

Having cared for my wife for nearly 18 months I know what a difficult task your staff have to deal with. I don't think my wife could be in better hands. Your carers and nurses have treated her with the utmost care. The way they have conducted themselves leave nothing to desire. My wife is very fussy eater but has found the food much to her liking .

The team that helps you get back to health are very good. The best of all the staff are very good, can not fault anything.

My experience here. The staff and the people here are all lovely, and the food is very good. I have liked being here. Met some nice other residents and made friends.

I was welcomed when entering the care home with tea and biscuits, and was most pleased with the room and accessories provided. Most of the nursing staff are happy to help with minor tasks or anything I didn't understand; both female and male staff are always willing to help. I enjoyed the exercise classes, which encouraged us all to try harder. Hairdressers were a great pick-me-up, and having lunch together was good.

I have found all members of the team at Westgate very professional and supportive with a kind and caring touch. They have made my stay here more pleasant than it would have been in the circumstances.

I feel my husband gets excellent care. Staff are wonderful and I never have to worry about him. Staff are also kind to me.

After an accident I arrived here on a stretcher and am learning after 6 weeks walking. Have had excellent care and treatment from the staff who have been like a second family for the short time. The atmosphere here is so good everything is clean and fresh. I'm happy to recommend this rehabilitation and care home to everyone.

All the staff here have been very kind and caring. The physio team have been amazing. I couldn't walk when I came in, so I am going home with a stick. It is a friendly rehab centre and you are encouraged to socialise.

I find the whole experience excellent. The staff have been amazing, my carer has helped me with any fears and made me feel at ease. My confidence and mobility have improved drastically. Thank you to all the staff .

I was taken into Westgate House after a fall and thanks to the staff who were very friendly and helpful I am now back home. The physio lady used to oversee a Keep Fit Session 5 days a week to help residents regain their mobility using Zimmers - rollating along the corridors. The staff were like a happy family and would help each other out.

The staff have all been excellent whilst my father has been at Westgate House Care Centre. Friendly, approachable and willing to help, I would recommend Westgate House to anyone looking for care.

When we first arrived we were welcomed by the manager and receptionist who were very friendly. Although my husband was only there for a short time we found all the staff to be very helpful, polite and respectful. The carers/nurses were very understanding, when you called for them there were no long waits. The center was very clean and secure. In his final hours everyone was very understanding and caring, and treated him with dignity and respect.

I was referred from hosptial to Westgate House, Ware for physical rehabilitation after suffering from double pneumonia. Throughout my 3 week stay, I was made to feel very well supported, listened to and cared for by all the staff. Such a positive experience after two different hospital stays. I now feel stronger, fitter and better equipped with getting my old life back for good. Everyone could not have done more, and can genuinely not rate the care any higher!

My father was a resident at Westgate Care Home and from day one, every member of staff-nurses, carers, activity coordinators, doctors, catering and housekeeping-has treated Dad with genuine warmth, patience and dignity.

Dad can be challenging and occasionally aggressive because of his condition, yet the team consistently responds with calm professionalism. They de-escalate difficult moments, keep us fully informed, and-most importantly-maintain Dad's sense of self-respect. His medication is managed meticulously, meals are nutritious and tailored to his tastes, and the home is spotless and welcoming.

It has been a pleasant expierence with a high standard or care, professionalism and dedication. The therapy team worked hard to achieve the best possible outcomes to patients. I saw the progress made by other patients. This is an excellent facility for ex-hosptial patients discharged and to be helped towards the next stage - home, care home, etc.

Expensive like most care homes but well recommended.

Weekday receptionist is an absolute star and a credit to the home. Do everything to keep her! I shall miss them both.

My wife's stay at Westgate was very pleasant. She was treated wonderfully by all staff despite being difficult at times and could be quite unresponsive. They were always cheerful and would call her name even if just passing by. The medical care was very good, and I was kept informed of any deviation from the normal. Her end of life care was particular attentive and sympathetic (to me as well).

I cannot recommend them highly enough.

Very pleased to spend time at Westgate House Care Centre, Ware. With a fractured elbow and my arm in plaster it was difficult for me to do things for myself, but the staff at Westgate House were always very helpful and nothing was too mich trouble. Always pleasant and helpful staff.