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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Review from Linda G (Resident / Service User) published on 4 July 2025 Submitted via Postal Card
Overall Experience

All the staff here have been very kind and caring. The physio team have been amazing. I couldn't walk when I came in, so I am going home with a stick. It is a friendly rehab centre and you are encouraged to socialise.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words! We're delighted to hear about the progress you've made during your time with us. We are pleased you found the environment friendly and encouraging. Supporting both physical recovery and social wellbeing is at the heart of what we do. Wishing you all the very best as you continue your journey at home.

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Review from L F (Respite Resident) published on 27 June 2025 Submitted via Postal Card
Overall Experience

I find the whole experience excellent. The staff have been amazing, my carer has helped me with any fears and made me feel at ease. My confidence and mobility have improved drastically. Thank you to all the staff .

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and wonderful feedback. It means a great deal to know that our staff-and especially your carer-helped you feel supported, reassured, and at ease.We're also thrilled to hear about the positive impact on your confidence and mobility. That's exactly the outcome we...  

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Review from Valerie H (Respite Resident) published on 13 June 2025 Submitted via Postal Card
Overall Experience

I was taken into Westgate House after a fall and thanks to the staff who were very friendly and helpful I am now back home. The physio lady used to oversee a Keep Fit Session 5 days a week to help residents regain their mobility using Zimmers - rollating along the corridors. The staff were like a happy family and would help each other out.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your thoughtful message. We are truly delighted to hear that you are now safely back home after your stay at Westgate House.It means a great deal to us to know that our team made a positive difference during your recovery. We're especially pleased to hear how helpful and...  

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Review from C W (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card
Overall Experience

The staff have all been excellent whilst my father has been at Westgate House Care Centre. Friendly, approachable and willing to help, I would recommend Westgate House to anyone looking for care.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and recommendation. We're delighted to hear that your father has received excellent care during his time at Westgate House Care Centre. Our team works hard to provide a friendly, supportive, and compassionate environment for all our residents, and it's truly rewarding to know that this has made a positive difference for your family.

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Review from V L (Wife of Resident) published on 5 June 2025 Submitted via Postal Card
Overall Experience

When we first arrived we were welcomed by the manager and receptionist who were very friendly. Although my husband was only there for a short time we found all the staff to be very helpful, polite and respectful. The carers/nurses were very understanding, when you called for them there were no long waits. The center was very clean and secure. In his final hours everyone was very understanding and caring, and treated him with dignity and respect.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your kind words. We are truly sorry for your loss, and it means a great deal to us that you entrusted us with your husband's care during such a significant time.We're deeply touched to hear that you felt welcomed and supported by our team, and that...  

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Review from E C (Respite Resident) published on 28 May 2025 Submitted via Postal Card
Overall Experience

I was referred from hosptial to Westgate House, Ware for physical rehabilitation after suffering from double pneumonia. Throughout my 3 week stay, I was made to feel very well supported, listened to and cared for by all the staff. Such a positive experience after two different hospital stays. I now feel stronger, fitter and better equipped with getting my old life back for good. Everyone could not have done more, and can genuinely not rate the care any higher!

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your lovely feedback. We're so pleased you felt supported and cared for during your stay at Westgate House. Wishing you all the best in your continued recovery!

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Review from A O (Daughter of Resident) published on 23 May 2025 Submitted via Website
Overall Experience

My father was a resident at Westgate Care Home and from day one, every member of staff-nurses, carers, activity coordinators, doctors, catering and housekeeping-has treated Dad with genuine warmth, patience and dignity.

Dad can be challenging and occasionally aggressive because of his condition, yet the team consistently responds with calm professionalism. They de-escalate difficult moments, keep us fully informed, and-most importantly-maintain Dad's sense of self-respect. His medication is managed meticulously, meals are nutritious and tailored to his tastes, and the home is spotless and welcoming.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind and thoughtful words about your father's experience at Westgate Care Home. It means a great deal to our entire team-nurses, carers, activity coordinators, doctors, catering, and housekeeping alike to know that their dedication and compassionate care have made a...  

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Review from C D (Respite Resident) published on 8 May 2025 Submitted via Postal Card
Overall Experience

It has been a pleasant expierence with a high standard or care, professionalism and dedication. The therapy team worked hard to achieve the best possible outcomes to patients. I saw the progress made by other patients. This is an excellent facility for ex-hosptial patients discharged and to be helped towards the next stage - home, care home, etc.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your kind words. We're so pleased you found the care and support beneficial, and that our therapy team helped achieve positive outcomes. It truly means a lot to us.

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Review from Peter S (Husband of Resident) published on 28 April 2025 Submitted via Website
Overall Experience
Being in Respite for a couple of weeks has given my wife a boost in life which other locations lacked.
Personnel are caring, responsive and treat residents with respect.

Expensive like most care homes but well recommended.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your kind feedback. We're truly delighted to hear that your wife's stay with us provided her with a positive boost and that our team made a meaningful difference in her experience. Please don't hesitate to reach out if we can support you or your wife in any way in the future. Wishing you both continued health and happiness.

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Review from Y H (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card
Overall Experience
After a false start at another home which wasn't up to scratch, we were very pleased with the care my mother received until her death at WG Ware. The staff were kind and caring, and we could always find someone to discuss any matters. Not the biggest rooms or the fanciest decor, but look beyond this; the care is most important.
Manager was very approachable and on the ball, perfect.

Weekday receptionist is an absolute star and a credit to the home. Do everything to keep her! I shall miss them both.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your experience during such a personal and emotional time. We're truly sorry for your loss, and we're grateful that you entrusted us with your mother's care.It means a great deal to hear that you found comfort and reassurance in the kindness and...  

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Review from D A (Husband of Resident) published on 17 April 2025 Submitted via Postal Card
Overall Experience

My wife's stay at Westgate was very pleasant. She was treated wonderfully by all staff despite being difficult at times and could be quite unresponsive. They were always cheerful and would call her name even if just passing by. The medical care was very good, and I was kept informed of any deviation from the normal. Her end of life care was particular attentive and sympathetic (to me as well).

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our team is dedicated to providing care that is not only professional but also kind and understanding, especially during more challenging times. We're truly grateful for your kind words about the teams cheerfulness, compassion, and the way they kept you involved every step of the way. It was our privilege to care for your wife and our thoughts are with you.

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Review from J T (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card
Overall Experience
My mother transferred from hospital to Westgate House, where she received the best care. The staff are amazing, nothing was too much trouble. They were respectful to my mother and supportive of me.

I cannot recommend them highly enough.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and heartfelt feedback. We're truly grateful that you took the time to share your experience.It was our absolute privilege to care for your mother during her time at Westgate House. We're so pleased to hear that you felt supported and that our team made a positive difference to both of you.

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Review from M B (Respite Resident) published on 15 April 2025 Submitted via Postal Card
Overall Experience

Very pleased to spend time at Westgate House Care Centre, Ware. With a fractured elbow and my arm in plaster it was difficult for me to do things for myself, but the staff at Westgate House were always very helpful and nothing was too mich trouble. Always pleasant and helpful staff.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and for taking the time to share your experience at Westgate House Care Centre. Wishing you all the best as you continue to heal!

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Review from D H (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card
Overall Experience

Mum picked up a lot better while her stay in Westgate. Her appetite improved and enjoyed her stay. Did not like going in the dining area as other patients non-commutative. Had some physio but to be honest has not improved her, came away with fluid in her lung which has got worse since home. Doctor dealing with it.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

It's good to hear that Mum's appetite improved and that she had a generally positive experience at Westgate. Our priority is the health and wellbeing of all residents, and we strive to provide the best possible care. If you would like to discuss any concerns further, please don't hesitate to contact the Home Manager.

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Review from Annie C (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card
Overall Experience

Once again thanks to the care, kindness, encouragement and support of the whole team, my mum is up and walking again. The experience has been really positive and Mum (and myself) enjoyed our time at Westgate. Everyone is so friendly and helpful. It was a joy to visit Mum and was indeed like a family here. The physiotherapy mum received was invaluable. Such dedication shown to get people moving again. Everyone from management to the cleaning staff were exceptional. Mum was very lucky and we appreciated our time there.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your wonderful review. We're delighted to hear that your mum had such a positive experience and that our team's care, dedication, and encouragement helped in her recovery. We'll be sure to share them with the whole team. Wishing your mum continued good health!

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Review from S C (Respite Resident) published on 18 March 2025 Submitted via Postal Card
Overall Experience
From the moment I arrived, I found the staff to be very welcoming and polite.
Patience and professionalism were shown at all times and nothing was too much for them.

The physio team helped me to achieve a lot more movement and were dedicated to push me to my full potential. I now feel much more confident in going home.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so pleased to hear that you felt welcomed and supported from the moment you arrived. Our team is dedicated to providing compassionate care, and it's fantastic to know that their patience and professionalism made a difference in your experience. We're especially glad that our physio team...  

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Review from R H (Respite Resident) published on 17 March 2025 Submitted via Postal Card
Overall Experience
Overall, my stay at Westgate was good. The staff were friendly and helpful, the only problem, I had was with the language, being mainly Asian/African Caribean and masks added to the problem.
The food was plentiful and quite appetising. Woken up for breakfast which arrived 30 minutes later!
Physio therapists were excellent and encouraging.

I would not hesitate in recommending Westgate House Care Centre to anyone.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your experience at Westgate House Care Centre. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the plentiful and appetising food. It's also wonderful to know that our physiotherapists provided excellent and...  

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Review from June R (Resident / Service User) published on 10 March 2025 Submitted via Postal Card
Overall Experience
After a bad fall I was sent to hospital and then to rehab at Westgate House Care Centre. I was pleasantly surprised at my room and TV and the staff.
I have made such progress with the help from two members of staff in particular and they are also pleased with me.

Everyone of the staff are so very good, friendly and helpful.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're so pleased to hear that you were pleasantly surprised by your room, TV, and our wonderful staff at Westgate House Care Centre. It's fantastic to know that you've made such great progress with the support of our team, we'll be sure to pass on your kind words to those who have helped you along the way. Wishing you continued strength and recovery!

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Review from Terry M (Resident / Service User) published on 4 March 2025 Submitted via Postal Card
Overall Experience

I am currently here whilst my home is being altered so my current disability will be catered for on my return. The level of care is exceptional. Westage House Care Centre would be my first choice if or when I may need their help in the future. I have talked to a number of people here and they all agree, it is a very happy, very well-run and organised home!

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words! We are delighted to hear that you've had such a positive experience at Westgate House Care Centre. Providing exceptional care and creating a happy, well-organized environment is always our top priority, and it's wonderful to know that this has been reflected in your stay.

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Review from Peter R (Respite Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience

The physiotherapy was enjoyable and I enjoyed the company of the therapists. As a result of their hard work I am walking better. The carers were sensitive to my needs and provided me with drinks regularly. It was very nice to have my own room and TV but I found the latter difficult to use because of my eyesight. The food was tasty but occasionally tepid.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your thoughtful feedback! We're delighted to hear that you enjoyed your physiotherapy sessions and the company of our therapists, and it's wonderful that you're walking better as a result of their hard work. We're also glad that our carers were attentive to your needs and that...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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