
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
Care Provided by Westgate House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Westgate Healthcare Ltd
- Private Owned
Person in charge
- Nancy Currie (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (109)
Visiting
- To arrange a visit, please call the home directly. There are no restrictions on visiting.
Parking
- Free on-site parking
Westgate House Care Centre Reviews (359)
Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years.
Over all time Westgate House Care Centre has 359 reviews.
I was very pleased with the way the staff treated the residents and to get us back on our feet again, the physio was excellent for my recovery. I cannot fault the way I was looked after by everyone.
My experience at Westgate House was of mixed feelings. I must say that the physio lady was absolutely brilliant, she motivated everyone and made sure that everyone was tailored to what they can do. She was funny and deserves a medal and I have improved my mobility under her care. I cannot speak more highly of this lady. The staff were good and the manager was excellent at following up appointments etc. The only thing that let this care home down was the food, which was no good. The food in the evening was cold and could not be eaten also several of the residents had a stomach bug that lasted a few days which also affected the residents' visitors/ The room was not cleaned every day, when they did do it, they never cleaned the sink or toilet. They used to mop the floor but there were still crumbs on the floor where they never swept up.
Thank you for sharing your feedback about your experience at Westgate House. We're thrilled to hear that our physio staff made such a positive impact on your mobility and that you found the team and management supportive in following up on appointments. We are genuinely sorry to hear that some...
Excellent care over the 19 days my mum was with you. Her confidence in walking is much higher now than ever before her accident. All staff were friendly and welcoming to us both.
Thank you for taking the time to leave a review, it is great to hear your Mum has become more confident with her walking and that you had a welcoming experience.
We generally visit at weekends. My father-in-law is in the secure dementia unit. By definition, this can be a tough experience. Our experience is significantly positively impacted by the welcome we receive from the reception staff. I wish this to be noted. The overall impression is of a high standard of hygiene and cleanliness throughout. This is exemplified by the cleaning staff member we often encounter as she diligently and with care attends to her duties in my father-in-law's room.
Thank you for your kind words. We're glad our reception and cleaning staff have positively impacted your visits. Your feedback means a lot and will be shared with the team.
I have been so happy in Westgate House and would recommend it to anyone.
Thank you for your review, we are pleased to hear you would recommend the home.
Very good. Everybody caring. Couldn't be better. All staff, nurses, care staff, cleaners and cooking staff were very good.
Thank you for leaving a lovely review, the team at Westgate House are very grateful for your feedback.
I always come here and everywhere is clean and tidy. The staff are so lovely and kind. Lovely place.
Thank you for your kind words, the team at Westgate House are very grateful for your feedback.
Wonderful. All the staff are so caring and kind.
We are very pleased to hear that the staff are caring and kind and that you are having a positive experience at Westgate House.
All of the staff treated me with kindness and respect and gave to my every need. Good accommodation and food, clean and friendly.
Thank you for taking the time to leave a lovely review for the team at Westgate House, they will be pleased to hear that you were pleased with the care provided during your respite stay.
My mum has been in Westgate House for nearly six weeks at a difficult time following a fall at the age of 96. The care and respect are without fault. Thank you.
Thank you for leaving a review, we wish your Mum all the best after her fall and are pleased to hear that the team at Westgate House are providing good care.
The home has a friendly atmosphere and is clean and well-decorated.
The team work well together and provides activities for residents to enjoy. I always found that there was a nice atmosphere whenever I visited.
The food was also good.
I would be happy if needed for my partner to return.
Thank you for your wonderful words, it is great to hear all the positive feedback during your partner's stay at Westgate House. They are very grateful for your kind words.
All the staff were very kind and caring and made me feel at home and they called me by my first name which made me feel like their friend.
Thank you so much for your wonderful feedback! We are delighted to hear that our team made you feel at home and treated you like a friend.
Not only did they look after Dad but also gave us the help and love we needed through this time.
Words are not enough to say thank you to them all.
Your words mean a lot to us. It was an honour to care for your Dad, and we're grateful for the opportunity to support your family. Thank you for entrusting us with his care.
Excellent facilities, everyone very friendly. All the staff are always there to help, so friendly and nice, I like the service in the morning. I could not walk when I arrived but I am now walking after two weeks. It's like a home from home. I could not have had better treatment. Thank you, everyone.
Thank you for your kind words; we are so pleased that your respite and rehabilitation have been successful, and we are pleased to hear you are back on your feet.
Dad was transferred from the hospital to the rehabilitation unit at Westgate where he received excellent care and was quite sad to leave everyone six weeks later. The care manager and physio team did an excellent job and everyone was lovely to Dad. He particularly enjoyed the cinema and gym. I was kept up to date at all times and felt almost like one of the team.
Thank you for your kind words, we are pleased to hear that the team provided excellent care during your Dad's rehabilitation.
I have been here since 3rd January 2024 due to a serious accident. Had ankle pinned and was in plaster for ages then the boot and finally came home on 7th March 2024. The staff here were fantastic, the physio and her assistant were very patient and understanding. There is every bit of equipment at Westgate that you can ever need. They encourage independence. Definitely recommend this place.
Thank you for your lovely review, we are pleased that the team at Westgate have helped your rehabilitation and have encouraged you to regain your independence.
I found Westgate House Care Home very obliging and very helpful. The staff were all very polite and courteous. I would have like the physio person to have helped me with my legs but that did not fit in with her other commitments. Food, some was very nice, some not to my taste, most desserts very nice. The tea person is always ready to make tea, as well as when the tea trolley came, they were always ready with biscuits and crisps. Overall I would say my stay at Westgate was very favourable and helpful.
Thank you for your review. We appreciate your feedback.
I cannot praise the team of professionals at this care home enough; they not only looked after my 90-year-old mother, but they also took care of us, the family.
My mother is now awaiting a hip replacement, so I will be doing my best to get her back to this brilliant care home after her operation.
The staff helped my mother to walk and regain her confidence.
The aftercare has been amazing - calling myself and my mother to check in on her, ensuring that the care they have advised my mother's GP has been dealt with.
I would like to thank all of the staff at Westgate Care Home for absolutely everything.
Thank you so much for the amazing review of our team at Westgate House, they appreciate your comments, we are pleased to hear your mother regained her confidence whilst at the home and we wish her all the best.
Westgate House has been nursing my dad on the poppy unit during his final days. I cannot praise the staff in this establishment enough. My dad has had an extremely difficult few years regarding his health - it's only right that his final moments are filled with love, care, comfort, respect and dignity. They have also been so hospitable and kind to my entire family and friends, even cancelling training that was supposed to be happening at the resource centre so we could all stay here to be there for Dad. Thank you so, so much!
Thank you for taking the time to leave such a wonderful five-star review for Westgate House; the team will be so pleased to hear your kind words. We wish you and your family all the best during these difficult times. Thank you.
I was extremely pleased with my experience at Westgate. All the staff were very helpful and very kind, the carers especially were so kind, they couldn't have been more helpful and kind. The only thing that I can complain about is the food. The food itself was acceptable but the food was always only lukewarm and often really cold when it arrived from the kitchen. Apart from that I was very happy with the whole experience.
Thank you for taking the time to leave both a positive and constructive review. We are delighted to hear that you were pleased with your experience at Westgate. Your feedback has been passed on to the senior management team. Thank you once again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 26 July 2026Please call the home directly to find out about bed vacancies.
News (71) & Events (0)
- 17 Jul 2026
Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...
- 16 Jul 2026
An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...
- 15 Jul 2026
Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...
There are no upcoming events for Westgate House Care Centre.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Westgate Healthcare Ltd
- 10 Nov 2018Recipient: Westgate Healthcare Ltd
- 24 Nov 2017Recipient: Westgate Healthcare Ltd
Accreditations
There are no accreditations posted yet for Westgate House Care Centre.
Meet the Team (1)

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.