Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.
Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.
There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.
The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Westgate House Care Centre has a Review Score of 9.7 (9.749) out of 10, based on 84 reviews in the last 2 years.
Over all time Westgate House Care Centre has 366 reviews.
I cannot thank the staff enough. My mum needs total care/full care, I am relaxed in knowing that she is in the right place and that the staff have her wellbeing at heart. I can carry on working and looking after the rest of my family knowing Mum is being carefully looked after.
I cannot thank the staff enough. My mum needs total care/full care, I am relaxed in knowing that she is in the right place and that the staff have her wellbeing at heart. I can carry on working and looking after the rest of my family knowing Mum is being carefully looked after.
The staffs are always friendly and he has very good relationships with all of them.
The staffs are always friendly and he has very good relationships with all of them.
Thank you for your kind words. We're so pleased to hear your husband has built such strong relationships with our team, and that you've felt confident in his care over the years. Your gratitude means a lot to us, and we're always here if you need anything.
We are very happy with Westgate House. The staff are great, especially two staff members in particular. The events coordinator is brilliant for Mum. Thank you everyone!
We are very happy with Westgate House. The staff are great, especially two staff members in particular. The events coordinator is brilliant for Mum. Thank you everyone!
We're delighted to hear that your mum is enjoying her time at Westgate House, and it's wonderful to know that our team and events coordinator have made such a positive impact. We're glad to hear your thoughts and appreciate the time you took to share your experience. If there's anything else we can do for you, don't hesitate to let us know.
I have a lovely view. The staff are caring towards me.
I have a lovely view. The staff are caring towards me.
Thank you so much for your kind words. We're happy to hear that you're comfortable and enjoying the view. Our team always strives to provide care that meets your needs. If there's anything else we can do to make your stay even better, please don't hesitate to let us know.
Our experience with Westgate House Care Centre was completely professional, caring and exceptional care. My mum was given 24-hour care with respect, dignity and compassion. Communication through the nurses and carers on Primrose Unit was also extremely good, which helped me to be able to do the...
Our experience with Westgate House Care Centre was completely professional, caring and exceptional care. My mum was given 24-hour care with respect, dignity and compassion. Communication through the nurses and carers on Primrose Unit was also extremely good, which helped me to be able to do the right things to keep my mum comfortable and calm. All other staff were very caring and helpful with all my needs and my mums.
Thank you so much for taking the time to leave a review! Your feedback is incredibly valuable to us, and we're thrilled to hear about your experience. Westgate House strives to provide the best service possible, and knowing that we've met your expectations is truly rewarding. If there's anything else we can do for you, don't hesitate to let us know.
I enjoyed my stay at Westgate House. The staff were lovely, worked together in teamwork. All worked hard. Unfortunately the food wasn't very good, very cold, some uncooked. Had issues twice due to food. Still haven't received the bannister. Which should have been fitted before I came home.
I enjoyed my stay at Westgate House. The staff were lovely, worked together in teamwork. All worked hard. Unfortunately the food wasn't very good, very cold, some uncooked. Had issues twice due to food. Still haven't received the bannister. Which should have been fitted before I came home.
Thank you for your feedback. We're glad you enjoyed your stay and appreciated our team's efforts. We're sorry to hear about the issues with the food. We'll address these concerns with the team to improve our services moving forward.
My wife is suffering from dementia that has made it hard for me to care for her. It was with reluctance that I put her into care. However, I am pleased that I chose Westgate House. The standard of care and patience shown by all members of staff is off the scale. I could not have asked for more and...
My wife is suffering from dementia that has made it hard for me to care for her. It was with reluctance that I put her into care. However, I am pleased that I chose Westgate House. The standard of care and patience shown by all members of staff is off the scale. I could not have asked for more and I know that my wife is in safe hands.
Thank you for sharing your experience. We're honoured to provide the care and support for your wife.
I was very pleased with the way the staff treated the residents and to get us back on our feet again, the physio was excellent for my recovery. I cannot fault the way I was looked after by everyone.
I was very pleased with the way the staff treated the residents and to get us back on our feet again, the physio was excellent for my recovery. I cannot fault the way I was looked after by everyone.
My experience at Westgate House was of mixed feelings. I must say that the physio lady was absolutely brilliant, she motivated everyone and made sure that everyone was tailored to what they can do. She was funny and deserves a medal and I have improved my mobility under her care. I cannot speak...
My experience at Westgate House was of mixed feelings. I must say that the physio lady was absolutely brilliant, she motivated everyone and made sure that everyone was tailored to what they can do. She was funny and deserves a medal and I have improved my mobility under her care. I cannot speak more highly of this lady. The staff were good and the manager was excellent at following up appointments etc. The only thing that let this care home down was the food, which was no good. The food in the evening was cold and could not be eaten also several of the residents had a stomach bug that lasted a few days which also affected the residents' visitors/ The room was not cleaned every day, when they did do it, they never cleaned the sink or toilet. They used to mop the floor but there were still crumbs on the floor where they never swept up.
Thank you for sharing your feedback about your experience at Westgate House. We're thrilled to hear that our physio staff made such a positive impact on your mobility and that you found the team and management supportive in following up on appointments. We are genuinely sorry to hear that some...
Thank you for sharing your feedback about your experience at Westgate House. We're thrilled to hear that our physio staff made such a positive impact on your mobility and that you found the team and management supportive in following up on appointments. We are genuinely sorry to hear that some aspects of your stay didn't meet your expectations. Ensuring a high standard of cleanliness and providing quality meals are top priorities for us. We are reviewing your feedback to address these issues. Your health, comfort, and satisfaction are very important to us, and we are committed to making improvements. Thank you once again for bringing this to our attention and for your kind words about our staff. We truly value your input and hope to have the opportunity to better serve you in the future.
Excellent care over the 19 days my mum was with you. Her confidence in walking is much higher now than ever before her accident. All staff were friendly and welcoming to us both.
Excellent care over the 19 days my mum was with you. Her confidence in walking is much higher now than ever before her accident. All staff were friendly and welcoming to us both.
Thank you for taking the time to leave a review, it is great to hear your Mum has become more confident with her walking and that you had a welcoming experience.
We generally visit at weekends. My father-in-law is in the secure dementia unit. By definition, this can be a tough experience. Our experience is significantly positively impacted by the welcome we receive from the reception staff. I wish this to be noted. The overall impression is of a high...
We generally visit at weekends. My father-in-law is in the secure dementia unit. By definition, this can be a tough experience. Our experience is significantly positively impacted by the welcome we receive from the reception staff. I wish this to be noted. The overall impression is of a high standard of hygiene and cleanliness throughout. This is exemplified by the cleaning staff member we often encounter as she diligently and with care attends to her duties in my father-in-law's room.
Thank you for your kind words. We're glad our reception and cleaning staff have positively impacted your visits. Your feedback means a lot and will be shared with the team.
I have been so happy in Westgate House and would recommend it to anyone.
I have been so happy in Westgate House and would recommend it to anyone.
Thank you for your review, we are pleased to hear you would recommend the home.
Very good. Everybody caring. Couldn't be better. All staff, nurses, care staff, cleaners and cooking staff were very good.
Very good. Everybody caring. Couldn't be better. All staff, nurses, care staff, cleaners and cooking staff were very good.
Thank you for leaving a lovely review, the team at Westgate House are very grateful for your feedback.
I always come here and everywhere is clean and tidy. The staff are so lovely and kind. Lovely place.
I always come here and everywhere is clean and tidy. The staff are so lovely and kind. Lovely place.
Thank you for your kind words, the team at Westgate House are very grateful for your feedback.
Wonderful. All the staff are so caring and kind.
Wonderful. All the staff are so caring and kind.
We are very pleased to hear that the staff are caring and kind and that you are having a positive experience at Westgate House.
All of the staff treated me with kindness and respect and gave to my every need. Good accommodation and food, clean and friendly.
All of the staff treated me with kindness and respect and gave to my every need. Good accommodation and food, clean and friendly.
Thank you for taking the time to leave a lovely review for the team at Westgate House, they will be pleased to hear that you were pleased with the care provided during your respite stay.
My mum has been in Westgate House for nearly six weeks at a difficult time following a fall at the age of 96. The care and respect are without fault. Thank you.
My mum has been in Westgate House for nearly six weeks at a difficult time following a fall at the age of 96. The care and respect are without fault. Thank you.
Thank you for leaving a review, we wish your Mum all the best after her fall and are pleased to hear that the team at Westgate House are providing good care.
The team work well together and provides activities for...
I would be happy if needed for my partner to return.
Thank you for your wonderful words, it is great to hear all the positive feedback during your partner's stay at Westgate House. They are very grateful for your kind words.
All the staff were very kind and caring and made me feel at home and they called me by my first name which made me feel like their friend.
All the staff were very kind and caring and made me feel at home and they called me by my first name which made me feel like their friend.
Thank you so much for your wonderful feedback! We are delighted to hear that our team made you feel at home and treated you like a friend.
Words are not enough to say thank you to them all.
Words are not enough to say thank you to them all.
Your words mean a lot to us. It was an honour to care for your Dad, and we're grateful for the opportunity to support your family. Thank you for entrusting us with his care.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Westgate Healthcare has been awarded the Outstanding Dementia Training Award by Training 2 Care UK. This recognises our ongoing commitment to developing dementia-informed care across our nine care homes. The...
For Tony, a resident at Westgate House Care Centre in Ware, Arsenal has been part of his life for more than seven decades. Now, after years of following the club...
There are no upcoming events for Westgate House Care Centre.
There are no accreditations posted yet for Westgate House Care Centre.
Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and...
Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -what an Enhanced Service includes.