Search...

Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
Westgate House Care Centre Logo
Jobs
Westgate House Care Centre logo
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

Submit a Review
9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Westgate House Care Centre
Loading...
Showing 359 reviews matching selected criteria
Review from M R (Resident / Service User) published on 11 September 2024 Submitted via Postal Card
Overall Experience

I was very pleased with the way the staff treated the residents and to get us back on our feet again, the physio was excellent for my recovery. I cannot fault the way I was looked after by everyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Resident / Service User) published on 3 September 2024 Submitted via Postal Card
Overall Experience

My experience at Westgate House was of mixed feelings. I must say that the physio lady was absolutely brilliant, she motivated everyone and made sure that everyone was tailored to what they can do. She was funny and deserves a medal and I have improved my mobility under her care. I cannot speak more highly of this lady. The staff were good and the manager was excellent at following up appointments etc. The only thing that let this care home down was the food, which was no good. The food in the evening was cold and could not be eaten also several of the residents had a stomach bug that lasted a few days which also affected the residents' visitors/ The room was not cleaned every day, when they did do it, they never cleaned the sink or toilet. They used to mop the floor but there were still crumbs on the floor where they never swept up.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for sharing your feedback about your experience at Westgate House. We're thrilled to hear that our physio staff made such a positive impact on your mobility and that you found the team and management supportive in following up on appointments. We are genuinely sorry to hear that some...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G D (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card
Overall Experience

Excellent care over the 19 days my mum was with you. Her confidence in walking is much higher now than ever before her accident. All staff were friendly and welcoming to us both.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a review, it is great to hear your Mum has become more confident with her walking and that you had a welcoming experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Daughter-in-law of Resident) published on 30 July 2024 Submitted via Postal Card
Overall Experience

We generally visit at weekends. My father-in-law is in the secure dementia unit. By definition, this can be a tough experience. Our experience is significantly positively impacted by the welcome we receive from the reception staff. I wish this to be noted. The overall impression is of a high standard of hygiene and cleanliness throughout. This is exemplified by the cleaning staff member we often encounter as she diligently and with care attends to her duties in my father-in-law's room.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your kind words. We're glad our reception and cleaning staff have positively impacted your visits. Your feedback means a lot and will be shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V K (Respite Resident) published on 18 July 2024 Submitted via Postal Card
Overall Experience

I have been so happy in Westgate House and would recommend it to anyone.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, we are pleased to hear you would recommend the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
No Rating
Safety / Security
Rooms
Value for Money
Review from M B (Resident / Service User) published on 27 June 2024 Submitted via Postal Card
Overall Experience

Very good. Everybody caring. Couldn't be better. All staff, nurses, care staff, cleaners and cooking staff were very good.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for leaving a lovely review, the team at Westgate House are very grateful for your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R S (Next of Kin) published on 27 June 2024 Submitted via Postal Card
Overall Experience

I always come here and everywhere is clean and tidy. The staff are so lovely and kind. Lovely place.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind words, the team at Westgate House are very grateful for your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary M (Resident / Service User) published on 27 June 2024 Submitted via Postal Card
Overall Experience

Wonderful. All the staff are so caring and kind.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We are very pleased to hear that the staff are caring and kind and that you are having a positive experience at Westgate House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela C (Respite Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience

All of the staff treated me with kindness and respect and gave to my every need. Good accommodation and food, clean and friendly.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a lovely review for the team at Westgate House, they will be pleased to hear that you were pleased with the care provided during your respite stay.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn D (Daughter of Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience

My mum has been in Westgate House for nearly six weeks at a difficult time following a fall at the age of 96. The care and respect are without fault. Thank you.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for leaving a review, we wish your Mum all the best after her fall and are pleased to hear that the team at Westgate House are providing good care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from M P (Partner of Resident) published on 22 May 2024 Submitted via Website
Overall Experience
Westgate house is a lovely care home. The staff team work really hard to provide care for each individual person. They really get to know the wishes of each resident.
The home has a friendly atmosphere and is clean and well-decorated.
The team work well together and provides activities for residents to enjoy. I always found that there was a nice atmosphere whenever I visited.
The food was also good.

I would be happy if needed for my partner to return.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your wonderful words, it is great to hear all the positive feedback during your partner's stay at Westgate House. They are very grateful for your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Ursula M (Respite Resident) published on 21 May 2024 Submitted via Postal Card
Overall Experience

All the staff were very kind and caring and made me feel at home and they called me by my first name which made me feel like their friend.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your wonderful feedback! We are delighted to hear that our team made you feel at home and treated you like a friend.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card
Overall Experience
We could not have asked for a more caring and considerate team of people both day and night to help our Dad in his last few days with us.
Not only did they look after Dad but also gave us the help and love we needed through this time.

Words are not enough to say thank you to them all.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Your words mean a lot to us. It was an honour to care for your Dad, and we're grateful for the opportunity to support your family. Thank you for entrusting us with his care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from June B (Respite Resident) published on 5 April 2024 Submitted via Postal Card
Overall Experience

Excellent facilities, everyone very friendly. All the staff are always there to help, so friendly and nice, I like the service in the morning. I could not walk when I arrived but I am now walking after two weeks. It's like a home from home. I could not have had better treatment. Thank you, everyone.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind words; we are so pleased that your respite and rehabilitation have been successful, and we are pleased to hear you are back on your feet.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M N (Daughter of Resident) published on 3 April 2024 Submitted via Website
Overall Experience

Dad was transferred from the hospital to the rehabilitation unit at Westgate where he received excellent care and was quite sad to leave everyone six weeks later. The care manager and physio team did an excellent job and everyone was lovely to Dad. He particularly enjoyed the cinema and gym. I was kept up to date at all times and felt almost like one of the team.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind words, we are pleased to hear that the team provided excellent care during your Dad's rehabilitation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Sarah H (Respite Resident) published on 20 March 2024 Submitted via Website
Overall Experience

I have been here since 3rd January 2024 due to a serious accident. Had ankle pinned and was in plaster for ages then the boot and finally came home on 7th March 2024. The staff here were fantastic, the physio and her assistant were very patient and understanding. There is every bit of equipment at Westgate that you can ever need. They encourage independence. Definitely recommend this place.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your lovely review, we are pleased that the team at Westgate have helped your rehabilitation and have encouraged you to regain your independence.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Resident / Service User) published on 18 March 2024 Submitted via Postal Card
Overall Experience

I found Westgate House Care Home very obliging and very helpful. The staff were all very polite and courteous. I would have like the physio person to have helped me with my legs but that did not fit in with her other commitments. Food, some was very nice, some not to my taste, most desserts very nice. The tea person is always ready to make tea, as well as when the tea trolley came, they were always ready with biscuits and crisps. Overall I would say my stay at Westgate was very favourable and helpful.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your review. We appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clare K (Daughter of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
My elderly mother stayed at this wonderful care home in December 2023 until the end of January 2024 due to having rehabilitation after having a nasty fall at home.
I cannot praise the team of professionals at this care home enough; they not only looked after my 90-year-old mother, but they also took care of us, the family.
My mother is now awaiting a hip replacement, so I will be doing my best to get her back to this brilliant care home after her operation.
The staff helped my mother to walk and regain her confidence.
The aftercare has been amazing - calling myself and my mother to check in on her, ensuring that the care they have advised my mother's GP has been dealt with.

I would like to thank all of the staff at Westgate Care Home for absolutely everything.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for the amazing review of our team at Westgate House, they appreciate your comments, we are pleased to hear your mother regained her confidence whilst at the home and we wish her all the best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jessica R (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card
Overall Experience

Westgate House has been nursing my dad on the poppy unit during his final days. I cannot praise the staff in this establishment enough. My dad has had an extremely difficult few years regarding his health - it's only right that his final moments are filled with love, care, comfort, respect and dignity. They have also been so hospitable and kind to my entire family and friends, even cancelling training that was supposed to be happening at the resource centre so we could all stay here to be there for Dad. Thank you so, so much!

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for taking the time to leave such a wonderful five-star review for Westgate House; the team will be so pleased to hear your kind words. We wish you and your family all the best during these difficult times. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from I W (Respite Resident) published on 7 December 2023 Submitted via Postal Card
Overall Experience

I was extremely pleased with my experience at Westgate. All the staff were very helpful and very kind, the carers especially were so kind, they couldn't have been more helpful and kind. The only thing that I can complain about is the food. The food itself was acceptable but the food was always only lukewarm and often really cold when it arrived from the kitchen. Apart from that I was very happy with the whole experience.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for taking the time to leave both a positive and constructive review. We are delighted to hear that you were pleased with your experience at Westgate. Your feedback has been passed on to the senior management team. Thank you once again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.