
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
Care Provided by Westgate House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Westgate Healthcare Ltd
- Private Owned
Person in charge
- Nancy Currie (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (109)
Visiting
- To arrange a visit, please call the home directly. There are no restrictions on visiting.
Parking
- Free on-site parking
Westgate House Care Centre Reviews (359)
Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years.
Over all time Westgate House Care Centre has 359 reviews.
I arrived here as a service user for the 19-day physio rehab after a long hospital stay. The program run by the physio and her assistant is fabulous - I arrived having been on my feet three times whilst in hospital and I am leaving using only a walking stick and confident I will cope with basic activities at home. All of the staff are friendly, hardworking and professional. The only negative is that staff ignore the 'support' sign when on the door and on three occasions entered whilst I was washing.
Thank you for taking the time to share your experience with us. We're delighted to hear that our physiotherapy rehab program has helped you regain your confidence and independence- we'll be sure to pass your kind words along to our physio team and staff. We sincerely apologise for the instances...
The wonderful care I received has helped me recover after a spell in hospital and an operation on a broken hip. The physiotherapy has given me the confidence to walk again.
We're so glad that the care and physiotherapy have helped you regain your confidence and independence. Wishing you continued strength and good health on your recovery journey!
Referred by NHS to aid recovery after long period in hospital. Staff very helpful but was particularly impressed with help and support of physiotherapist and therapy assistant.
Thank you for taking the time to share your feedback. We're pleased to hear that our staff were helpful during your stay and that the support from our physiotherapist and therapy assistant made a positive impact on your recovery. Our team is dedicated to providing the best possible care, and it's wonderful to know that their efforts were appreciated.
Absolutely wonderful.
Staff, surroundings, cleanliness.
So grateful our mum got to stay and become a permanent resident. She is happy and warm and never hungry.
So much pride and friendliness also shown to us, her family.
Thank you to the team.
Thank you so much for your heartfelt review and for sharing your positive experience with Westgate House Care Centre. It truly means the world to us to hear that your mum is happy, well cared for, and comfortable in her new home.
Ths home is like a posh hotel. The staff are wonderful (like best friends). Nothing is too much trouble. We have a breakfast room which is beautifully decorated. Again it feels like a hotel. The service when you ring the bell is really quick, morning or when you need help in the night. My stay here has been lovely, I cannot fault it. I have made lots of new friends.
Thank you for your lovely review! We're delighted to hear you've enjoyed your stay and made new friends. It's wonderful to know our team and facilities have made such a positive impression.
I couldn't have had better treatment. Thank you to all the staff.
Thank you for your kind words! We're so glad you felt well cared for. Wishing you all the best!
My nan had a stay here after she fell, she lives alone and I'm based in Liverpool so this facility was a godsend as she was completely dependent on carers. The facility was modern and clean. My grandma went in as a frail old lady who couldn't walk or wash or dress herself and left as a new woman. She was treated with dignity, care and respect. I was so thankful to the staff who really looked after her! The team from the receptionist who remembered me/my situation despite her seeing hundreds of visitors to the physio who made sure my grandma had a sprig of holly on her shirt so she felt included for Christmas jumper day. My grandma had her own toilet, a TV, lovely room and was given lovely food options and always had someone offer a coffee or tea. There was a hairdresser who made her feel human again (hadn't washed her hair for 2 weeks due to injury). A keep fit class and physio sessions and a whole list of "extra activities" to keep her from getting bored or lonely. I'd give 10 stars if I could!
Thank you for your lovely feedback! We're so glad to hear how much your nan's stay with us helped her recover and feel cared for. Our team takes pride in creating a warm, supportive environment, and it's wonderful to know their efforts made a difference. Wishing you and your grandma all the best!
My mum was transferred to Westgate House Care Centre from the hospital for rehabilitation due to poor mobility. All staff there were very helpful and made us feel comfortable with my mum's care throughout the whole time she was there. A big thank you to all there, we really appreciate all your help with Mum's mobility issues and helping her get better to come back home.
Thank you for your kind words. We're so glad to hear your mum's recovery went well, and that you felt supported during her stay. Wishing her all the best as she returns home!
My friend was admitted to Westgate after a stay in hospital. He had become very poorly and had been placed on palliative care whilst in hospital. Westgate were so fabulous admitting my friend into their care as he was going to require dedicated treatment. From my first contact with Westgate they were so fabulous and understanding. My friend was in a warm, cosy room - every member of staff I met at the home was empathetic, kind and totally invested in my friend's care. I cannot rate highly enough the manager and her team - it's a very difficult sector to work in but Westgate offer dignity, respect and love at every level.
Thank you so much for sharing such heartfelt and positive feedback about Westgate. It means the world to us to know that your friend received the compassionate, dedicated care they needed during such a challenging time. We strive to create a warm and supportive environment for all our residents,...
My 97-year-old mum went into Westgate House for respite whilst the whole family were on holiday. It was our first experience of a care home service and environment and we, as a family, were very anxious about how Mum would adapt and be cared for given she has always lived independently. I have to say the whole experience far exceeded our expectations, from the regular email updates, feedback from friends who visited her and the discharge service was exemplary. The staff were particularly caring and had clearly put in a lot of effort to make her stay pleasurable so 5 star rating from us.
Thank you for taking the time to leave us a review. Your feedback is greatly appreciated and helps us to continue providing the best care and support to our residents.
Everyone made my stay enjoyable. Had breakfast in the green room and lunch in the blue room with the other residents. Two staff members in particular are brilliant in getting everyone's mobility back and very caring doing so.
Thank you for taking the time to leave a review- we truly appreciate your feedback.
The staff are very friendly and polite. My mum is well looked after and very happy here. Thank you for what you do.
Thank you for taking the time to provide your valuable review. Your feedback is greatly appreciated, and it helps us continuously improve.
My mother came to Westgate House for palliative care. I thought the care home was almost new, very well decorated. Good facilities, cleaned and maintained to a good standard. The staff were always helpful and there regularly to monitor the residents. I thought my mother was very well looked after. Overall I was impressed by Westgate House.
I cannot thank the staff enough. My mum needs total care/full care, I am relaxed in knowing that she is in the right place and that the staff have her wellbeing at heart. I can carry on working and looking after the rest of my family knowing Mum is being carefully looked after.
The staffs are always friendly and he has very good relationships with all of them.
Thank you for your kind words. We're so pleased to hear your husband has built such strong relationships with our team, and that you've felt confident in his care over the years. Your gratitude means a lot to us, and we're always here if you need anything.
We are very happy with Westgate House. The staff are great, especially two staff members in particular. The events coordinator is brilliant for Mum. Thank you everyone!
We're delighted to hear that your mum is enjoying her time at Westgate House, and it's wonderful to know that our team and events coordinator have made such a positive impact. We're glad to hear your thoughts and appreciate the time you took to share your experience. If there's anything else we can do for you, don't hesitate to let us know.
I have a lovely view. The staff are caring towards me.
Thank you so much for your kind words. We're happy to hear that you're comfortable and enjoying the view. Our team always strives to provide care that meets your needs. If there's anything else we can do to make your stay even better, please don't hesitate to let us know.
Our experience with Westgate House Care Centre was completely professional, caring and exceptional care. My mum was given 24-hour care with respect, dignity and compassion. Communication through the nurses and carers on Primrose Unit was also extremely good, which helped me to be able to do the right things to keep my mum comfortable and calm. All other staff were very caring and helpful with all my needs and my mums.
Thank you so much for taking the time to leave a review! Your feedback is incredibly valuable to us, and we're thrilled to hear about your experience. Westgate House strives to provide the best service possible, and knowing that we've met your expectations is truly rewarding. If there's anything else we can do for you, don't hesitate to let us know.
I enjoyed my stay at Westgate House. The staff were lovely, worked together in teamwork. All worked hard. Unfortunately the food wasn't very good, very cold, some uncooked. Had issues twice due to food. Still haven't received the bannister. Which should have been fitted before I came home.
Thank you for your feedback. We're glad you enjoyed your stay and appreciated our team's efforts. We're sorry to hear about the issues with the food. We'll address these concerns with the team to improve our services moving forward.
My wife is suffering from dementia that has made it hard for me to care for her. It was with reluctance that I put her into care. However, I am pleased that I chose Westgate House. The standard of care and patience shown by all members of staff is off the scale. I could not have asked for more and I know that my wife is in safe hands.
Thank you for sharing your experience. We're honoured to provide the care and support for your wife.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 26 July 2026Please call the home directly to find out about bed vacancies.
News (71) & Events (0)
- 17 Jul 2026
Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...
- 16 Jul 2026
An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...
- 15 Jul 2026
Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...
There are no upcoming events for Westgate House Care Centre.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Westgate Healthcare Ltd
- 10 Nov 2018Recipient: Westgate Healthcare Ltd
- 24 Nov 2017Recipient: Westgate Healthcare Ltd
Accreditations
There are no accreditations posted yet for Westgate House Care Centre.
Meet the Team (1)

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.