Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.
Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.
There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.
The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Westgate House Care Centre has a Review Score of 9.7 (9.749) out of 10, based on 84 reviews in the last 2 years.
Over all time Westgate House Care Centre has 366 reviews.
Mum picked up a lot better while her stay in Westgate. Her appetite improved and enjoyed her stay. Did not like going in the dining area as other patients non-commutative. Had some physio but to be honest has not improved her, came away with fluid in her lung which has got worse since home. Doctor...
Mum picked up a lot better while her stay in Westgate. Her appetite improved and enjoyed her stay. Did not like going in the dining area as other patients non-commutative. Had some physio but to be honest has not improved her, came away with fluid in her lung which has got worse since home. Doctor dealing with it.
It's good to hear that Mum's appetite improved and that she had a generally positive experience at Westgate. Our priority is the health and wellbeing of all residents, and we strive to provide the best possible care. If you would like to discuss any concerns further, please don't hesitate to contact the Home Manager.
Once again thanks to the care, kindness, encouragement and support of the whole team, my mum is up and walking again. The experience has been really positive and Mum (and myself) enjoyed our time at Westgate. Everyone is so friendly and helpful. It was a joy to visit Mum and was indeed like a...
Once again thanks to the care, kindness, encouragement and support of the whole team, my mum is up and walking again. The experience has been really positive and Mum (and myself) enjoyed our time at Westgate. Everyone is so friendly and helpful. It was a joy to visit Mum and was indeed like a family here. The physiotherapy mum received was invaluable. Such dedication shown to get people moving again. Everyone from management to the cleaning staff were exceptional. Mum was very lucky and we appreciated our time there.
Thank you so much for your wonderful review. We're delighted to hear that your mum had such a positive experience and that our team's care, dedication, and encouragement helped in her recovery. We'll be sure to share them with the whole team. Wishing your mum continued good health!
The physio team helped me to achieve a lot more movement and were dedicated to push me to my full potential. I now feel much more...
The physio team helped me to achieve a lot more movement and were dedicated to push me to my full potential. I now feel much more confident in going home.
We're so pleased to hear that you felt welcomed and supported from the moment you arrived. Our team is dedicated to providing compassionate care, and it's fantastic to know that their patience and professionalism made a difference in your experience. We're especially glad that our physio team...
We're so pleased to hear that you felt welcomed and supported from the moment you arrived. Our team is dedicated to providing compassionate care, and it's fantastic to know that their patience and professionalism made a difference in your experience. We're especially glad that our physio team helped you regain confidence and mobility-your progress is truly inspiring! Wishing you all the best as you transition back home, and please know that we're always here if you need us.
Physio...
I would not hesitate in recommending Westgate House Care Centre to anyone.
Thank you for taking the time to share your experience at Westgate House Care Centre. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the plentiful and appetising food. It's also wonderful to know that our physiotherapists provided excellent and...
Thank you for taking the time to share your experience at Westgate House Care Centre. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the plentiful and appetising food. It's also wonderful to know that our physiotherapists provided excellent and encouraging support during your stay. We appreciate your feedback regarding communication challenges and the impact of masks. We continuously strive to enhance our services, and your input helps us identify areas for improvement. We also acknowledge the delay in breakfast service and will review our processes to ensure a smoother experience in the future. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further suggestions or concerns, please do not hesitate to reach out.
Everyone of the staff are so very...
Everyone of the staff are so very good, friendly and helpful.
We're so pleased to hear that you were pleasantly surprised by your room, TV, and our wonderful staff at Westgate House Care Centre. It's fantastic to know that you've made such great progress with the support of our team, we'll be sure to pass on your kind words to those who have helped you along the way. Wishing you continued strength and recovery!
I am currently here whilst my home is being altered so my current disability will be catered for on my return. The level of care is exceptional. Westage House Care Centre would be my first choice if or when I may need their help in the future. I have talked to a number of people here and they all...
I am currently here whilst my home is being altered so my current disability will be catered for on my return. The level of care is exceptional. Westage House Care Centre would be my first choice if or when I may need their help in the future. I have talked to a number of people here and they all agree, it is a very happy, very well-run and organised home!
Thank you so much for your kind words! We are delighted to hear that you've had such a positive experience at Westgate House Care Centre. Providing exceptional care and creating a happy, well-organized environment is always our top priority, and it's wonderful to know that this has been reflected in your stay.
The physiotherapy was enjoyable and I enjoyed the company of the therapists. As a result of their hard work I am walking better. The carers were sensitive to my needs and provided me with drinks regularly. It was very nice to have my own room and TV but I found the latter difficult to use because...
The physiotherapy was enjoyable and I enjoyed the company of the therapists. As a result of their hard work I am walking better. The carers were sensitive to my needs and provided me with drinks regularly. It was very nice to have my own room and TV but I found the latter difficult to use because of my eyesight. The food was tasty but occasionally tepid.
Thank you so much for your thoughtful feedback! We're delighted to hear that you enjoyed your physiotherapy sessions and the company of our therapists, and it's wonderful that you're walking better as a result of their hard work. We're also glad that our carers were attentive to your needs and that...
Thank you so much for your thoughtful feedback! We're delighted to hear that you enjoyed your physiotherapy sessions and the company of our therapists, and it's wonderful that you're walking better as a result of their hard work. We're also glad that our carers were attentive to your needs and that you appreciated having your own room and TV. We're sorry to hear that you had difficulty using the TV due to your eyesight- our team is always happy to assist with that. We also appreciate your comments on the food temperature and will share this with our catering team to improve the dining experience. Your feedback helps us continue to provide the best possible care. Wishing you continued progress in your recovery!
I arrived here as a service user for the 19-day physio rehab after a long hospital stay. The program run by the physio and her assistant is fabulous - I arrived having been on my feet three times whilst in hospital and I am leaving using only a walking stick and confident I will cope with basic...
I arrived here as a service user for the 19-day physio rehab after a long hospital stay. The program run by the physio and her assistant is fabulous - I arrived having been on my feet three times whilst in hospital and I am leaving using only a walking stick and confident I will cope with basic activities at home. All of the staff are friendly, hardworking and professional. The only negative is that staff ignore the 'support' sign when on the door and on three occasions entered whilst I was washing.
Thank you for taking the time to share your experience with us. We're delighted to hear that our physiotherapy rehab program has helped you regain your confidence and independence- we'll be sure to pass your kind words along to our physio team and staff. We sincerely apologise for the instances...
Thank you for taking the time to share your experience with us. We're delighted to hear that our physiotherapy rehab program has helped you regain your confidence and independence- we'll be sure to pass your kind words along to our physio team and staff. We sincerely apologise for the instances where your privacy was not fully respected. Your comfort and dignity are extremely important to us, and we will review our procedures to ensure that the 'support' sign is always acknowledged appropriately. Thank you again for your feedback, and we wish you all the best in your continued recovery!
The wonderful care I received has helped me recover after a spell in hospital and an operation on a broken hip. The physiotherapy has given me the confidence to walk again.
The wonderful care I received has helped me recover after a spell in hospital and an operation on a broken hip. The physiotherapy has given me the confidence to walk again.
We're so glad that the care and physiotherapy have helped you regain your confidence and independence. Wishing you continued strength and good health on your recovery journey!
Referred by NHS to aid recovery after long period in hospital. Staff very helpful but was particularly impressed with help and support of physiotherapist and therapy assistant.
Referred by NHS to aid recovery after long period in hospital. Staff very helpful but was particularly impressed with help and support of physiotherapist and therapy assistant.
Thank you for taking the time to share your feedback. We're pleased to hear that our staff were helpful during your stay and that the support from our physiotherapist and therapy assistant made a positive impact on your recovery. Our team is dedicated to providing the best possible care, and it's wonderful to know that their efforts were appreciated.
So much pride and friendliness also shown to us, her...
Thank you to the team.
Thank you so much for your heartfelt review and for sharing your positive experience with Westgate House Care Centre. It truly means the world to us to hear that your mum is happy, well cared for, and comfortable in her new home.
Ths home is like a posh hotel. The staff are wonderful (like best friends). Nothing is too much trouble. We have a breakfast room which is beautifully decorated. Again it feels like a hotel. The service when you ring the bell is really quick, morning or when you need help in the night. My stay here...
Ths home is like a posh hotel. The staff are wonderful (like best friends). Nothing is too much trouble. We have a breakfast room which is beautifully decorated. Again it feels like a hotel. The service when you ring the bell is really quick, morning or when you need help in the night. My stay here has been lovely, I cannot fault it. I have made lots of new friends.
Thank you for your lovely review! We're delighted to hear you've enjoyed your stay and made new friends. It's wonderful to know our team and facilities have made such a positive impression.
I couldn't have had better treatment. Thank you to all the staff.
I couldn't have had better treatment. Thank you to all the staff.
Thank you for your kind words! We're so glad you felt well cared for. Wishing you all the best!
My nan had a stay here after she fell, she lives alone and I'm based in Liverpool so this facility was a godsend as she was completely dependent on carers. The facility was modern and clean. My grandma went in as a frail old lady who couldn't walk or wash or dress herself and left as a new woman....
My nan had a stay here after she fell, she lives alone and I'm based in Liverpool so this facility was a godsend as she was completely dependent on carers. The facility was modern and clean. My grandma went in as a frail old lady who couldn't walk or wash or dress herself and left as a new woman. She was treated with dignity, care and respect. I was so thankful to the staff who really looked after her! The team from the receptionist who remembered me/my situation despite her seeing hundreds of visitors to the physio who made sure my grandma had a sprig of holly on her shirt so she felt included for Christmas jumper day. My grandma had her own toilet, a TV, lovely room and was given lovely food options and always had someone offer a coffee or tea. There was a hairdresser who made her feel human again (hadn't washed her hair for 2 weeks due to injury). A keep fit class and physio sessions and a whole list of "extra activities" to keep her from getting bored or lonely. I'd give 10 stars if I could!
Thank you for your lovely feedback! We're so glad to hear how much your nan's stay with us helped her recover and feel cared for. Our team takes pride in creating a warm, supportive environment, and it's wonderful to know their efforts made a difference. Wishing you and your grandma all the best!
My mum was transferred to Westgate House Care Centre from the hospital for rehabilitation due to poor mobility. All staff there were very helpful and made us feel comfortable with my mum's care throughout the whole time she was there. A big thank you to all there, we really appreciate all your help...
My mum was transferred to Westgate House Care Centre from the hospital for rehabilitation due to poor mobility. All staff there were very helpful and made us feel comfortable with my mum's care throughout the whole time she was there. A big thank you to all there, we really appreciate all your help with Mum's mobility issues and helping her get better to come back home.
Thank you for your kind words. We're so glad to hear your mum's recovery went well, and that you felt supported during her stay. Wishing her all the best as she returns home!
My friend was admitted to Westgate after a stay in hospital. He had become very poorly and had been placed on palliative care whilst in hospital. Westgate were so fabulous admitting my friend into their care as he was going to require dedicated treatment. From my first contact with Westgate they...
My friend was admitted to Westgate after a stay in hospital. He had become very poorly and had been placed on palliative care whilst in hospital. Westgate were so fabulous admitting my friend into their care as he was going to require dedicated treatment. From my first contact with Westgate they were so fabulous and understanding. My friend was in a warm, cosy room - every member of staff I met at the home was empathetic, kind and totally invested in my friend's care. I cannot rate highly enough the manager and her team - it's a very difficult sector to work in but Westgate offer dignity, respect and love at every level.
Thank you so much for sharing such heartfelt and positive feedback about Westgate. It means the world to us to know that your friend received the compassionate, dedicated care they needed during such a challenging time. We strive to create a warm and supportive environment for all our residents,...
Thank you so much for sharing such heartfelt and positive feedback about Westgate. It means the world to us to know that your friend received the compassionate, dedicated care they needed during such a challenging time. We strive to create a warm and supportive environment for all our residents, and it's incredibly rewarding to hear that you found our team empathetic, kind, and fully committed to your friend's well-being. Ensuring dignity, respect, and love is at the core of everything we do, and your words affirm that we're making a difference.
My 97-year-old mum went into Westgate House for respite whilst the whole family were on holiday. It was our first experience of a care home service and environment and we, as a family, were very anxious about how Mum would adapt and be cared for given she has always lived independently. I have to...
My 97-year-old mum went into Westgate House for respite whilst the whole family were on holiday. It was our first experience of a care home service and environment and we, as a family, were very anxious about how Mum would adapt and be cared for given she has always lived independently. I have to say the whole experience far exceeded our expectations, from the regular email updates, feedback from friends who visited her and the discharge service was exemplary. The staff were particularly caring and had clearly put in a lot of effort to make her stay pleasurable so 5 star rating from us.
Thank you for taking the time to leave us a review. Your feedback is greatly appreciated and helps us to continue providing the best care and support to our residents.
Everyone made my stay enjoyable. Had breakfast in the green room and lunch in the blue room with the other residents. Two staff members in particular are brilliant in getting everyone's mobility back and very caring doing so.
Everyone made my stay enjoyable. Had breakfast in the green room and lunch in the blue room with the other residents. Two staff members in particular are brilliant in getting everyone's mobility back and very caring doing so.
Thank you for taking the time to leave a review- we truly appreciate your feedback.
The staff are very friendly and polite. My mum is well looked after and very happy here. Thank you for what you do.
The staff are very friendly and polite. My mum is well looked after and very happy here. Thank you for what you do.
Thank you for taking the time to provide your valuable review. Your feedback is greatly appreciated, and it helps us continuously improve.
My mother came to Westgate House for palliative care. I thought the care home was almost new, very well decorated. Good facilities, cleaned and maintained to a good standard. The staff were always helpful and there regularly to monitor the residents. I thought my mother was very well looked after....
My mother came to Westgate House for palliative care. I thought the care home was almost new, very well decorated. Good facilities, cleaned and maintained to a good standard. The staff were always helpful and there regularly to monitor the residents. I thought my mother was very well looked after. Overall I was impressed by Westgate House.
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Westgate Healthcare has been awarded the Outstanding Dementia Training Award by Training 2 Care UK. This recognises our ongoing commitment to developing dementia-informed care across our nine care homes. The...
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Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and...
Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
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