Westgate House Care Centre

Tower Road, Ware SG12 7LP
Review Us
9.8 334 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
Show Westgate House Care Centre on the Map

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Westgate House Care Centre to find out the exact price for your requirements.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (334)

9.8

Westgate House Care Centre has a Review Score of 9.8 (9.754) out of 10, based on 74 reviews in the last 2 years.
Over all time Westgate House Care Centre has 334 reviews.

Overall Experience
  • 235
  • 90
  • 8
  • 0
  • 1
Date Published
  • 334
  • 19
  • 43
  • 74
  • 260
Reviewer Connection to Westgate House Care Centre
  • 130
  • 70
  • 61
  • 23
  • 13
  • 8
  • 6
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 334, showing 101-120
Review from Patricia B (Wife of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service.
Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
Thank you for your kind review and ratings. Our team will be very pleased to know they provide a good service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darren W (Son-in-law of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff and care provision provided at Westgate House Care Centre, Mum-in-law’s recovery following a fall couldn’t have been managed any better than this.
The rehab team offered incredibly effective support throughout and when it was time to discharge, Mum-in-law was full of confidence and had
a great start to regaining her mobility.
Sincere thanks for your caring and effective service.
Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
Thank you for your very complimentary five-star review! Our team will be so pleased to hear that they did a great job looking after your mum-in-law, and we are proud to hear that she is confident and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine S (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was quickly assessed by the whole team and an action place was put in place. The staff were friendly and mostly efficient. The food was hit and miss but dinner was far too early at 4.45 pm when breakfast was at 9 am. The physiotherapist was excellent, knowledgeable, encouraging and informative.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you for your feedback, we appreciate your kind words regarding our team members and assessment process. We value your feedback with regard to the food and will pass this on to the team. Thank…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David W (Nephew of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was very well cared for at Westgate House. The facilities are clean and up to date. The staff are kind and friendly, nothing is too much trouble and they always answered my questions and any concerns to do with my aunt. Visiting times are very flexible, sadly my aunt's condition was terminal,
but I am happy that she spent her last few weeks in such a safe, warm and caring environment. Thank you Westgate House.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you for your wonderful comments regarding the care your Aunt received, the team really appreciate your positive feedback. Condolences for your loss, we hold you and your family in our thoughts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane H (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic, caring and loving staff. My mum spent the last week of her life in here and the staff couldn't have been more helpful, considerate and there when you needed them.
I would fully recommend this care home.
Thank you for all you did for Mum.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you for your very kind feedback regarding the care provided to your loved one, the team really appreciate your positive review. Condolences for your loss, and we hold you and your family in our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley T (Respite Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had excellent care under which I have improved greatly. This has been carried out with both dignity and kindness.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you for your kind comments about our team and care provided, it is much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret B (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident now for nearly three years due to a mobility problem and continues to be very happy and well looked after. When you enter Westgate there is always a very warm welcome which is so important. I have found the staff on the floor to be so kind and helpful to mum and she is very
fond of them. If you have a concern they will do their best to resolve the problem. I visit mum regularly and although I miss her living with us when I leave her I know she is happy and confident with the care and kindness given. I cannot thank everyone enough.
Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
Thank you for your heartwarming review. Our team appreciate your kind comments, and it is a pleasure looking after mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan B (Respite Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westgate House Care Centre is excellent in every respect. I can't find a single word of criticism. I enjoyed every minute of my stay. It was spotlessly clean, the food was good and the staff were friendly and efficient.
Thank you Westgate House.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you for your lovely words, we are pleased to hear you enjoyed your stay. The team really appreciate your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen B (Resident) assisted by family/friend published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for getting me back on my feet and giving me back my confidence.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
We are pleased that you are feeling confident again and are proud that we have helped your recovery. Best wishes for the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony R (Respite Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff attentive, friendly and caring. The food is very good. Useful work on physio.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you for your review, our team will be pleased to hear your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edna B (Respite Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay at Westgate House Care Centre but it was very sad for me as my husband died in hospital while I was there. I was treated very kindly by the staff.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Our deepest sympathy for your loss of your husband. Our thoughts are with you at this time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Westgate after breaking his hip. The staff went above and beyond. I cannot thank the team enough. He was well cared for, staff took the time to talk to him daily, prepare his needs and give him regular physio. Fantastic centre.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you for review, our team will be pleased to know they do an excellent job and we appreciate your gratitude.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kate M (Daughter-in-law of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From personal experience, the Westgate House team looked after both my mother-in-law and father-in-law with great care during the time they were both there. All of the team involved in looking after them over the last two years worked very hard to keep them safe and happy through the challenges of the
pandemic and their individual health issues until they both passed away peacefully. As all of our family live a considerable distance away up North, it was always very reassuring to know that they were in good hands and we were always kept well informed of any issues in a professional and timely manner. We had great support in arranging face-to-face contact visits and FaceTime sessions when visiting was restricted during Covid. I would not hesitate in recommending Westgate House Care Centre for its committed care and professionalism.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you for your very kind feedback regarding the care provided to your loved ones; the team really appreciate your positive review. Condolences for your loss, and we hold you and your family in our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ron B (Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the circumstances, the meals provided were very good indeed. The carers were always helpful but were pressed to respond promptly when residents called for attention at the same time. The provision of medication (pills) was excellent. The room was comfortable and warm. A special mention to the physio
is deserved, she made every effort to make the exercise sessions a happy and stretching time.
Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre
Thank you for your review, we are pleased to hear you have had a good experience and that the carers were always helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Respite Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think I was moved too soon from the hospital. It needs time to get used to a care centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline P (Friend of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit our friend each week and we have noticed how much healthier he is looking since being in your care home. We find him clean and tidy. From coming into reception we are made very welcome, a very clean and happy home.
Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
We are so humbled by your review, and thank you for your warm comments. It's lovely to hear from friends of our residents, and appreciate your visits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The premises and staff were all great. Maybe a bit more fruit and veg in diet and a bit more simple choices, but ok. Physio definitely got me moving, thank you. Did not expect to graduate to trying just a stick, but still working on that. Group lunches are a very good idea - pity only on weekdays though.
Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
Thank you for your review and ratings. We appreciate your kind words regarding our home and team. We also value your feedback. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B G (Resident) assisted by family/friend published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rehabilitation physio excellent. Everything is very good. Friendly and attentive staff.
Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
Wonderful to hear! We are so pleased your enjoyed your time with us and had an excellent physio experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet K (Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are caring, efficient, exercise regime thorough and helpful. Large room with big window and TV. Frequent cleaning and a bell for calling attention or help. A variety of tasty meals. Generally, a nice, happy place to be with kind and friendly staff.
Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
Thank you for your lovely review, Janet. We're happy you're enjoying your time with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was only in the care home for 13 days but was treated very kindly. I live 400 miles away, and the ability to FaceTime my mother was appreciated. We were allowed to stay with my mother overnight at the end of her life, and the nursing staff were very discreet and compassionate throughout. Thank you.
Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
We offer our deepest condolences for your loss and appreciate your kind review. It was an honour to look after mum, and we wish you and your family the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 74 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Westgate House Care Centre is calculated as follows: ( (698 Excellents x 5) + (130 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 867 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 72 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 07 Nov 2025

Please call the home directly to find out about bed vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service - more info.