Westgate House Care Centre

Excellent facilities, everyone very friendly. All the staff are always there to help, so friendly and nice, I like the service in the morning. I could not walk when I arrived but I am now walking after two weeks. It's like a home from home. I could not have had better treatment. Thank you, everyone.

Dad was transferred from the hospital to the rehabilitation unit at Westgate where he received excellent care and was quite sad to leave everyone six weeks later. The care manager and physio team did an excellent job and everyone was lovely to Dad. He particularly enjoyed the cinema and gym. I was kept up to date at all times and felt almost like one of the team.

I have been here since 3rd January 2024 due to a serious accident. Had ankle pinned and was in plaster for ages then the boot and finally came home on 7th March 2024. The staff here were fantastic, the physio and her assistant were very patient and understanding. There is every bit of equipment at Westgate that you can ever need. They encourage independence. Definitely recommend this place.

I found Westgate House Care Home very obliging and very helpful. The staff were all very polite and courteous. I would have like the physio person to have helped me with my legs but that did not fit in with her other commitments. Food, some was very nice, some not to my taste, most desserts very nice. The tea person is always ready to make tea, as well as when the tea trolley came, they were always ready with biscuits and crisps. Overall I would say my stay at Westgate was very favourable and helpful.

I would like to thank all of the staff at Westgate Care Home for absolutely everything.

Westgate House has been nursing my dad on the poppy unit during his final days. I cannot praise the staff in this establishment enough. My dad has had an extremely difficult few years regarding his health - it's only right that his final moments are filled with love, care, comfort, respect and dignity. They have also been so hospitable and kind to my entire family and friends, even cancelling training that was supposed to be happening at the resource centre so we could all stay here to be there for Dad. Thank you so, so much!

I was extremely pleased with my experience at Westgate. All the staff were very helpful and very kind, the carers especially were so kind, they couldn't have been more helpful and kind. The only thing that I can complain about is the food. The food itself was acceptable but the food was always only lukewarm and often really cold when it arrived from the kitchen. Apart from that I was very happy with the whole experience.

I enjoyed my three-week stay at Westgate House Care Home. Very friendly staff, good care given. Healthy food. Interesting activities. To be recommended.

My elderly mother-in-law arrived not being able to walk in a distressed state. Very quickly the staff assessed her needs and began her rehabilitation. Within days they gave her a positive attitude and she began walking with their help. Physio, carers, cleaners and nurses are all fantastic and we cannot thank them enough for giving my mother-in-law her life back!

From day one everyone made me feel safe and welcome. In my short stay here I was given respect and care which improved my health and wellbeing. It was a sad day to leave.

Never been to a place like this before. I thought it was excellent. The staff looked after me so well. It was so clean and nothing bad about anything. I would recommend it to anyone. Keep up the good work.

Just to say a very big 'thank you' from my family for the care and support you gave to my mum during her stay at Westgate Health Care. From the beginning, we knew mum was terminal so it was no surprise to us when she passed, but we all thought your operation was excellent and were very pleased to have our mum in your care during her last days.

The management and staff at the home were very caring and helpful. Our brother-in-law was always very clean and helped with feeding as his throat had problems swallowing. I could not recommend the home highly enough.

My dear husband was taken to Westgate House Care Centre for twenty-four-seven care. Very nice room we found for him. Staff were very kind and cared about him with support him. So kind and nice to me and my family when we went to see him.

Everything and everybody were superb. People who come here will be looked after as I was.

I would like to thank all the caring staff at Westgate House.

The exercise classes helped me to strengthen my muscles and directly afterwards we all went to have lunch. This made a nice group to chat to and I felt part of the everyday life in the home. On Friday afternoons I was taken outside for activities when the weather was good which I found very uplifting.

All staff were kind and caring, rooms clean and well-equipped. An excellent environment to recover and receive rehabilitation after hospital surgery.

My experience of the service has been excellent. It was caring, considerate, helpful and kind. I was especially grateful to the staff in assisting when two groups of visiting family members from the USA, they made both occasions memorable for me and my darling husband. Both groups we had not seen for many years, over 40 years for the first group and 12 years for the second.

Everyone working at Westgate was lovely and very caring. It is a great place for rehab. Thank you, Westgate.