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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from M H (Resident / Service User) published on 5 December 2023 Submitted via Postal Card
Overall Experience

I enjoyed my three-week stay at Westgate House Care Home. Very friendly staff, good care given. Healthy food. Interesting activities. To be recommended.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for taking the time to leave such a positive review, we really appreciate the feedback. The hard working team at Westgate House Care Centre will be pleased to hear your lovely words. We are delighted to hear that you enjoyed your stay and found our staff friendly, food healthy and activities interesting.

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Review from J B (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card
Overall Experience

My elderly mother-in-law arrived not being able to walk in a distressed state. Very quickly the staff assessed her needs and began her rehabilitation. Within days they gave her a positive attitude and she began walking with their help. Physio, carers, cleaners and nurses are all fantastic and we cannot thank them enough for giving my mother-in-law her life back!

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you very much for this amazing 5-star review! The talented team at Westgate House will be so pleased to hear your Mother-in-law has now begun walking and has a positive attitude, this is really great to hear. Thank you.

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Review from I K (Respite Resident) published on 16 November 2023 Submitted via Postal Card
Overall Experience

From day one everyone made me feel safe and welcome. In my short stay here I was given respect and care which improved my health and wellbeing. It was a sad day to leave.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for taking the time to leave a positive review, the team at Westgate House will be pleased to hear you felt safe and welcome.

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Review from P C (Respite Resident) published on 15 November 2023 Submitted via Postal Card
Overall Experience

Never been to a place like this before. I thought it was excellent. The staff looked after me so well. It was so clean and nothing bad about anything. I would recommend it to anyone. Keep up the good work.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you so much for your lovely review, the team at Westgate House Care Centre will be thrilled to hear your kind words, it means so much. Thank you.

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Review from Peter W (Son of Resident) published on 1 November 2023 Submitted via Website
Overall Experience

Just to say a very big 'thank you' from my family for the care and support you gave to my mum during her stay at Westgate Health Care. From the beginning, we knew mum was terminal so it was no surprise to us when she passed, but we all thought your operation was excellent and were very pleased to have our mum in your care during her last days.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

We are sorry for your loss and appreciate the time you have taken to leave a review, the team at Westgate House are grateful for your kind and positive feedback.

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Review from P M (Brother-in-law of Resident) published on 4 September 2023 Submitted via Postal Card
Overall Experience

The management and staff at the home were very caring and helpful. Our brother-in-law was always very clean and helped with feeding as his throat had problems swallowing. I could not recommend the home highly enough.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for your lovely review, the team at Westgate House will be thrilled to hear your kind words.

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Review from Jean P (Wife of Resident) published on 24 August 2023 Submitted via Postal Card
Overall Experience

My dear husband was taken to Westgate House Care Centre for twenty-four-seven care. Very nice room we found for him. Staff were very kind and cared about him with support him. So kind and nice to me and my family when we went to see him.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a review; the team at Westgate will be pleased to hear your comments regarding the care and support given to all.

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Review from M W (Respite Resident) published on 22 August 2023 Submitted via Postal Card
Overall Experience

Everything and everybody were superb. People who come here will be looked after as I was.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a review, the team are pleased to hear you were happy with your respite stay.

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Review from Marilyn P (Resident / Service User) published on 22 August 2023 Submitted via Postal Card
Overall Experience
Westgate House gave me a safe and caring place to recover from confusion and pain after an unplanned stay in hospital.
Socialisation with other residents at meals and for physiotherapy daily during week days gave me motivation to preserve and progress to a level where I was able to return home.

I would like to thank all the caring staff at Westgate House.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave a review, the team at Westgate House appreciate your feedback. We are pleased to hear your recovery went well and you were able to return home. Wishing you all the best.

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Review from J C (Respite Resident) published on 17 August 2023 Submitted via Postal Card
Overall Experience
I was in Westgate House Care Centre for 11 weeks from April until July. The carers were all extremely kind, helpful and friendly. The cleaners were also very pleasant people.

The exercise classes helped me to strengthen my muscles and directly afterwards we all went to have lunch. This made a nice group to chat to and I felt part of the everyday life in the home. On Friday afternoons I was taken outside for activities when the weather was good which I found very uplifting.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you for your review, Westgate House will be pleased to hear your kind words and that the home helped you to gain strength in your muscles. We value the time you have taken to leave feedback.

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Review from L T (Daughter of Resident) published on 25 July 2023 Submitted via Postal Card
Overall Experience

All staff were kind and caring, rooms clean and well-equipped. An excellent environment to recover and receive rehabilitation after hospital surgery.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you very much for taking the time to review our services. The team at Westgate House will be very pleased to hear your kind words.

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Review from Angela A (Respite Resident) published on 11 July 2023 Submitted via Postal Card
Overall Experience

My experience of the service has been excellent. It was caring, considerate, helpful and kind. I was especially grateful to the staff in assisting when two groups of visiting family members from the USA, they made both occasions memorable for me and my darling husband. Both groups we had not seen for many years, over 40 years for the first group and 12 years for the second.

Reply from Laura Davey, Marketing Executive at Westgate House Care Centre

Thank you very much for your kind review regarding the team at Westgate House, we are very happy to know that you felt the staff were caring, considerate, helpful and kind. Your positive feedback means a lot to the team, we wish you and your loved ones all the best.

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Review from S P (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card
Overall Experience
My mum stayed at Westgate House Care Centre for rehabilitation for four weeks after having a fall at home. She was cared for by fantastic carer staff at Westgate, who were friendly, efficient and communicative with her. She enjoyed her stay and made a really good recovery.

Everyone working at Westgate was lovely and very caring. It is a great place for rehab. Thank you, Westgate.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave us a review. Our team at Westgate will be pleased to hear your comments.

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Review from L A (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card
Overall Experience

Mum was very happy during her rehabilitation time in Westgate House. Contact from members of staff was very helpful. We found it was very clean in Bluebell where she was staying. The staff were very efficient.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, our team will be pleased to know that Mum was happy during her rehabilitation time.

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Review from Claire M (Daughter of Resident) published on 24 May 2023 Submitted via Website
Overall Experience
Excellent care and kindness in support of my mother’s rehabilitation. Accommodation and food quality was of a high standard. Staff are friendly and demonstrate passion and enjoyment in their work.
Only observation for potential improvement is greater encouragement and support for participation in the programme of daily events and activities. The lack of mental and social stimulation has not helped my mother’s impaired cognitive state with the past two months showing a significant deterioration. At the weekend there is no opportunity for socialisation with immobile residents stuck in their rooms. Staff do their best, but perhaps resources aren’t sufficient to support greater coordination of these activities.

Overall, a very good experience and a well-managed facility with great people who enjoy their work.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your comments, the team work hard to ensure a high quality of care is given to all. We have passed your feedback to the team regarding daily events and activities and are always keen to enhance our service.

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Review from Nick T (Son of Resident) published on 21 May 2023 Submitted via Postal Card
Overall Experience

My mother came to your care home for rehab after a stay in hospital following breaking her arm. She then stayed on for three months as a private care user. During her time with you, she was looked after extremely well and I found the home very efficiently run. All the staff were very caring and they organised a wonderful 100th birthday party for her which was much appreciated. A big thank you to all concerned.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your lovely comments, we are glad that your mum was cared for well and enjoyed her 100th birthday party.

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Review from M R (Resident / Service User) published on 16 May 2023 Submitted via Postal Card
Overall Experience

All staff are very friendly and helpful. All needs attended to. Very clean conditions. Comfortable bed.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind review and ratings. Our team will be very pleased to know they provide a good service.

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Review from Mary P (Respite Resident) published on 4 May 2023 Submitted via Postal Card
Overall Experience

Very pleasant stay except for getting Covid. However, I found the heat overpowering, and the bedroom window does not open wide. The bedroom lighting is poor, and I was unable to read in the evening. The bed light I could not out on when I was in bed.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for review, our team value your feedback and your comments have been passed to Westgate House.

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Review from J B (Resident / Service User) published on 4 May 2023 Submitted via Postal Card
Overall Experience

We were very satisfied with the first-class rehab received. Without exception, I found every one of the staff pleasant and efficient. We would not hesitate to recommend Westgate to friends. Very many thanks.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your wonderful review and kind comments, it is great to know you would recommend Westgate to friends.

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Review from Lynne W (Daughter of Resident) published on 3 May 2023 Submitted via Website
Overall Experience

A very friendly environment. The staff are always very polite and extremely helpful. The care my mum received was excellent. I was kept informed of her condition on the days I was not able to visit. The staff were very considerate and helpful when I went to collect her belongings after she passed away.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our sincere condolences for your loss, our thoughts are with you. Thank you for your lovely feedback, our team will be very pleased to hear your kind comments.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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