
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
Care Provided by Westgate House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Westgate Healthcare Ltd
- Private Owned
Person in charge
- Nancy Currie (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (109)
Visiting
- To arrange a visit, please call the home directly. There are no restrictions on visiting.
Parking
- Free on-site parking
Westgate House Care Centre Reviews (359)
Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years.
Over all time Westgate House Care Centre has 359 reviews.
I enjoyed my three-week stay at Westgate House Care Home. Very friendly staff, good care given. Healthy food. Interesting activities. To be recommended.
Thank you for taking the time to leave such a positive review, we really appreciate the feedback. The hard working team at Westgate House Care Centre will be pleased to hear your lovely words. We are delighted to hear that you enjoyed your stay and found our staff friendly, food healthy and activities interesting.
My elderly mother-in-law arrived not being able to walk in a distressed state. Very quickly the staff assessed her needs and began her rehabilitation. Within days they gave her a positive attitude and she began walking with their help. Physio, carers, cleaners and nurses are all fantastic and we cannot thank them enough for giving my mother-in-law her life back!
Thank you very much for this amazing 5-star review! The talented team at Westgate House will be so pleased to hear your Mother-in-law has now begun walking and has a positive attitude, this is really great to hear. Thank you.
From day one everyone made me feel safe and welcome. In my short stay here I was given respect and care which improved my health and wellbeing. It was a sad day to leave.
Thank you for taking the time to leave a positive review, the team at Westgate House will be pleased to hear you felt safe and welcome.
Never been to a place like this before. I thought it was excellent. The staff looked after me so well. It was so clean and nothing bad about anything. I would recommend it to anyone. Keep up the good work.
Thank you so much for your lovely review, the team at Westgate House Care Centre will be thrilled to hear your kind words, it means so much. Thank you.
Just to say a very big 'thank you' from my family for the care and support you gave to my mum during her stay at Westgate Health Care. From the beginning, we knew mum was terminal so it was no surprise to us when she passed, but we all thought your operation was excellent and were very pleased to have our mum in your care during her last days.
We are sorry for your loss and appreciate the time you have taken to leave a review, the team at Westgate House are grateful for your kind and positive feedback.
The management and staff at the home were very caring and helpful. Our brother-in-law was always very clean and helped with feeding as his throat had problems swallowing. I could not recommend the home highly enough.
Thank you for your lovely review, the team at Westgate House will be thrilled to hear your kind words.
My dear husband was taken to Westgate House Care Centre for twenty-four-seven care. Very nice room we found for him. Staff were very kind and cared about him with support him. So kind and nice to me and my family when we went to see him.
Thank you for taking the time to leave a review; the team at Westgate will be pleased to hear your comments regarding the care and support given to all.
Everything and everybody were superb. People who come here will be looked after as I was.
Thank you for taking the time to leave a review, the team are pleased to hear you were happy with your respite stay.
Socialisation with other residents at meals and for physiotherapy daily during week days gave me motivation to preserve and progress to a level where I was able to return home.
I would like to thank all the caring staff at Westgate House.
Thank you for taking the time to leave a review, the team at Westgate House appreciate your feedback. We are pleased to hear your recovery went well and you were able to return home. Wishing you all the best.
The exercise classes helped me to strengthen my muscles and directly afterwards we all went to have lunch. This made a nice group to chat to and I felt part of the everyday life in the home. On Friday afternoons I was taken outside for activities when the weather was good which I found very uplifting.
Thank you for your review, Westgate House will be pleased to hear your kind words and that the home helped you to gain strength in your muscles. We value the time you have taken to leave feedback.
All staff were kind and caring, rooms clean and well-equipped. An excellent environment to recover and receive rehabilitation after hospital surgery.
Thank you very much for taking the time to review our services. The team at Westgate House will be very pleased to hear your kind words.
My experience of the service has been excellent. It was caring, considerate, helpful and kind. I was especially grateful to the staff in assisting when two groups of visiting family members from the USA, they made both occasions memorable for me and my darling husband. Both groups we had not seen for many years, over 40 years for the first group and 12 years for the second.
Thank you very much for your kind review regarding the team at Westgate House, we are very happy to know that you felt the staff were caring, considerate, helpful and kind. Your positive feedback means a lot to the team, we wish you and your loved ones all the best.
Everyone working at Westgate was lovely and very caring. It is a great place for rehab. Thank you, Westgate.
Thank you for taking the time to leave us a review. Our team at Westgate will be pleased to hear your comments.
Mum was very happy during her rehabilitation time in Westgate House. Contact from members of staff was very helpful. We found it was very clean in Bluebell where she was staying. The staff were very efficient.
Thank you for your review, our team will be pleased to know that Mum was happy during her rehabilitation time.
Only observation for potential improvement is greater encouragement and support for participation in the programme of daily events and activities. The lack of mental and social stimulation has not helped my mother’s impaired cognitive state with the past two months showing a significant deterioration. At the weekend there is no opportunity for socialisation with immobile residents stuck in their rooms. Staff do their best, but perhaps resources aren’t sufficient to support greater coordination of these activities.
Overall, a very good experience and a well-managed facility with great people who enjoy their work.
Thank you for your comments, the team work hard to ensure a high quality of care is given to all. We have passed your feedback to the team regarding daily events and activities and are always keen to enhance our service.
My mother came to your care home for rehab after a stay in hospital following breaking her arm. She then stayed on for three months as a private care user. During her time with you, she was looked after extremely well and I found the home very efficiently run. All the staff were very caring and they organised a wonderful 100th birthday party for her which was much appreciated. A big thank you to all concerned.
Thank you for your lovely comments, we are glad that your mum was cared for well and enjoyed her 100th birthday party.
All staff are very friendly and helpful. All needs attended to. Very clean conditions. Comfortable bed.
Thank you for your kind review and ratings. Our team will be very pleased to know they provide a good service.
Very pleasant stay except for getting Covid. However, I found the heat overpowering, and the bedroom window does not open wide. The bedroom lighting is poor, and I was unable to read in the evening. The bed light I could not out on when I was in bed.
Thank you for review, our team value your feedback and your comments have been passed to Westgate House.
We were very satisfied with the first-class rehab received. Without exception, I found every one of the staff pleasant and efficient. We would not hesitate to recommend Westgate to friends. Very many thanks.
Thank you for your wonderful review and kind comments, it is great to know you would recommend Westgate to friends.
A very friendly environment. The staff are always very polite and extremely helpful. The care my mum received was excellent. I was kept informed of her condition on the days I was not able to visit. The staff were very considerate and helpful when I went to collect her belongings after she passed away.
Our sincere condolences for your loss, our thoughts are with you. Thank you for your lovely feedback, our team will be very pleased to hear your kind comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 26 July 2026Please call the home directly to find out about bed vacancies.
News (71) & Events (0)
- 17 Jul 2026
Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...
- 16 Jul 2026
An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...
- 15 Jul 2026
Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...
There are no upcoming events for Westgate House Care Centre.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Westgate Healthcare Ltd
- 10 Nov 2018Recipient: Westgate Healthcare Ltd
- 24 Nov 2017Recipient: Westgate Healthcare Ltd
Accreditations
There are no accreditations posted yet for Westgate House Care Centre.
Meet the Team (1)

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.