
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
Care Provided by Westgate House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Westgate Healthcare Ltd
- Private Owned
Person in charge
- Nancy Currie (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (109)
Visiting
- To arrange a visit, please call the home directly. There are no restrictions on visiting.
Parking
- Free on-site parking
Westgate House Care Centre Reviews (359)
Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years.
Over all time Westgate House Care Centre has 359 reviews.
My aunt was admitted to Westgate House in May 2022, and remained there until her recent passing. I have to say that I couldn't have imagined better care in her time there. The staff were always kind and attentive to her needs and kept me informed and up to date on her care and needs. The facility itself is modern and well-maintained. I can honestly say that it was a great comfort to know my aunt was cared for so well in her time there. My thanks to Westgate House and their staff for all their efforts over the past year.
Our sincere condolences for your loss, our thoughts are with you. Thank you for your lovely feedback, our team will be very pleased to hear that your aunt was well cared for during her time at Westgate House.
My friend was in Westgate House Care Centre for four weeks having spent nearly three months in hospital. During this time he was well cared for and all his needs were met by all the staff, he was made comfortable, nothing was too much trouble for them. The care and support was second to none for which I am very grateful. The kindness shown when he passed away unexpectedly was a great comfort.
Our sincere condolences for your loss, our thoughts are with you. Thank you for your lovely feedback, our team will be very pleased to hear that your friend was well cared for after his hospital stay.
Could not have received better care, so grateful. The staff fantastic, made me feel safe and secure, and very very friendly. Nothing seemed to be any trouble at all even under the pressure caring for us all. Thank you doesn't seem enough.
Thank you for your review, the team at Westgate House will be pleased to hear that you were pleased with the care you received and appreciate your feedback.
My mother spent her final weeks in the care of Westgate House. I cannot praise enough the care she was given. All the staff were kind, friendly, patient, careful, unintrusive, and professional. The 2nd floor is quiet, peaceful, clean, and pleasantly decorated. There is a nice, calm atmosphere and a comfy lounge to spend time in. My dog was welcomed, which surprised us. My dog and I spent many long days sitting in my mother's room. I was never made to feel that we were in the way or a nuisance, and I was often offered refreshments. I never overheard any shouting or impatience or unkindness. Efforts were continually made to make palatable foods that my mother could eat. The nurses took great care of her health needs and were keen to spot and deal with any new problems. We are very lucky to have been in the care of Westgate House for these past six weeks - and such incredibly important weeks. I will never be able to thank Westgate House enough for being our refuge in the storm.
Firstly our condolences for your loss; our thoughts are with you all. The team at Westgate House will be pleased to hear your very kind feedback regarding the care provided during your mother's time in their care.
One member of staff was exceptional, always made me work hard.
Good service.
Thank you for your kind review and ratings. Our team will be very pleased to know they provide a good service.
The rehab team offered incredibly effective support throughout and when it was time to discharge, Mum-in-law was full of confidence and had a great start to regaining her mobility.
Sincere thanks for your caring and effective service.
Thank you for your very complimentary five-star review! Our team will be so pleased to hear that they did a great job looking after your mum-in-law, and we are proud to hear that she is confident and regaining her mobility! We wish you and your family all the best.
Mum was quickly assessed by the whole team and an action place was put in place. The staff were friendly and mostly efficient. The food was hit and miss but dinner was far too early at 4.45 pm when breakfast was at 9 am. The physiotherapist was excellent, knowledgeable, encouraging and informative.
Thank you for your feedback, we appreciate your kind words regarding our team members and assessment process. We value your feedback with regard to the food and will pass this on to the team. Thank you.
My aunt was very well cared for at Westgate House. The facilities are clean and up to date. The staff are kind and friendly, nothing is too much trouble and they always answered my questions and any concerns to do with my aunt. Visiting times are very flexible, sadly my aunt's condition was terminal, but I am happy that she spent her last few weeks in such a safe, warm and caring environment. Thank you Westgate House.
Thank you for your wonderful comments regarding the care your Aunt received, the team really appreciate your positive feedback. Condolences for your loss, we hold you and your family in our thoughts.
I would fully recommend this care home.
Thank you for all you did for Mum.
Thank you for your very kind feedback regarding the care provided to your loved one, the team really appreciate your positive review. Condolences for your loss, and we hold you and your family in our thoughts.
I had excellent care under which I have improved greatly. This has been carried out with both dignity and kindness.
Thank you for your kind comments about our team and care provided, it is much appreciated.
My mum has been a resident now for nearly three years due to a mobility problem and continues to be very happy and well looked after. When you enter Westgate there is always a very warm welcome which is so important. I have found the staff on the floor to be so kind and helpful to mum and she is very fond of them. If you have a concern they will do their best to resolve the problem. I visit mum regularly and although I miss her living with us when I leave her I know she is happy and confident with the care and kindness given. I cannot thank everyone enough.
Thank you for your heartwarming review. Our team appreciate your kind comments, and it is a pleasure looking after mum.
Thank you Westgate House.
Thank you for your lovely words, we are pleased to hear you enjoyed your stay. The team really appreciate your feedback.
Thank you for getting me back on my feet and giving me back my confidence.
We are pleased that you are feeling confident again and are proud that we have helped your recovery. Best wishes for the future.
Staff attentive, friendly and caring. The food is very good. Useful work on physio.
Thank you for your review, our team will be pleased to hear your lovely comments.
I enjoyed my stay at Westgate House Care Centre but it was very sad for me as my husband died in hospital while I was there. I was treated very kindly by the staff.
Our deepest sympathy for your loss of your husband. Our thoughts are with you at this time.
My father was admitted to Westgate after breaking his hip. The staff went above and beyond. I cannot thank the team enough. He was well cared for, staff took the time to talk to him daily, prepare his needs and give him regular physio. Fantastic centre.
Thank you for review, our team will be pleased to know they do an excellent job and we appreciate your gratitude.
From personal experience, the Westgate House team looked after both my mother-in-law and father-in-law with great care during the time they were both there. All of the team involved in looking after them over the last two years worked very hard to keep them safe and happy through the challenges of the pandemic and their individual health issues until they both passed away peacefully. As all of our family live a considerable distance away up North, it was always very reassuring to know that they were in good hands and we were always kept well informed of any issues in a professional and timely manner. We had great support in arranging face-to-face contact visits and FaceTime sessions when visiting was restricted during Covid. I would not hesitate in recommending Westgate House Care Centre for its committed care and professionalism.
Thank you for your very kind feedback regarding the care provided to your loved ones; the team really appreciate your positive review. Condolences for your loss, and we hold you and your family in our thoughts.
In the circumstances, the meals provided were very good indeed. The carers were always helpful but were pressed to respond promptly when residents called for attention at the same time. The provision of medication (pills) was excellent. The room was comfortable and warm. A special mention to the physio is deserved, she made every effort to make the exercise sessions a happy and stretching time.
Thank you for your review, we are pleased to hear you have had a good experience and that the carers were always helpful.
I think I was moved too soon from the hospital. It needs time to get used to a care centre.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 26 July 2026Please call the home directly to find out about bed vacancies.
News (71) & Events (0)
- 17 Jul 2026
Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...
- 16 Jul 2026
An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...
- 15 Jul 2026
Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...
There are no upcoming events for Westgate House Care Centre.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Westgate Healthcare Ltd
- 10 Nov 2018Recipient: Westgate Healthcare Ltd
- 24 Nov 2017Recipient: Westgate Healthcare Ltd
Accreditations
There are no accreditations posted yet for Westgate House Care Centre.
Meet the Team (1)

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.