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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Review from D S (Nephew of Resident) published on 2 May 2023 Submitted via Website
Overall Experience

My aunt was admitted to Westgate House in May 2022, and remained there until her recent passing. I have to say that I couldn't have imagined better care in her time there. The staff were always kind and attentive to her needs and kept me informed and up to date on her care and needs. The facility itself is modern and well-maintained. I can honestly say that it was a great comfort to know my aunt was cared for so well in her time there. My thanks to Westgate House and their staff for all their efforts over the past year.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our sincere condolences for your loss, our thoughts are with you. Thank you for your lovely feedback, our team will be very pleased to hear that your aunt was well cared for during her time at Westgate House.

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Review from P D (Friend of Resident) published on 24 April 2023 Submitted via Website
Overall Experience

My friend was in Westgate House Care Centre for four weeks having spent nearly three months in hospital. During this time he was well cared for and all his needs were met by all the staff, he was made comfortable, nothing was too much trouble for them. The care and support was second to none for which I am very grateful. The kindness shown when he passed away unexpectedly was a great comfort.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our sincere condolences for your loss, our thoughts are with you. Thank you for your lovely feedback, our team will be very pleased to hear that your friend was well cared for after his hospital stay.

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Review from A W (Resident / Service User) published on 13 April 2023 Submitted via Postal Card
Overall Experience

Could not have received better care, so grateful. The staff fantastic, made me feel safe and secure, and very very friendly. Nothing seemed to be any trouble at all even under the pressure caring for us all. Thank you doesn't seem enough.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, the team at Westgate House will be pleased to hear that you were pleased with the care you received and appreciate your feedback.

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Review from Debbie R (Daughter of Resident) published on 23 March 2023 Submitted via Website
Overall Experience

My mother spent her final weeks in the care of Westgate House. I cannot praise enough the care she was given. All the staff were kind, friendly, patient, careful, unintrusive, and professional. The 2nd floor is quiet, peaceful, clean, and pleasantly decorated. There is a nice, calm atmosphere and a comfy lounge to spend time in. My dog was welcomed, which surprised us. My dog and I spent many long days sitting in my mother's room. I was never made to feel that we were in the way or a nuisance, and I was often offered refreshments. I never overheard any shouting or impatience or unkindness. Efforts were continually made to make palatable foods that my mother could eat. The nurses took great care of her health needs and were keen to spot and deal with any new problems. We are very lucky to have been in the care of Westgate House for these past six weeks - and such incredibly important weeks. I will never be able to thank Westgate House enough for being our refuge in the storm.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Firstly our condolences for your loss; our thoughts are with you all. The team at Westgate House will be pleased to hear your very kind feedback regarding the care provided during your mother's time in their care.

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Review from Irene H (Respite Resident) published on 6 March 2023 Submitted via Postal Card
Overall Experience
Overall experience was good. Meals were generally served lukewarm, not very appetising. Portions were very small. The quality of food could be improved which would result in less waste. Better and hotter food would have been more enjoyable and give me more energy for a speedier recovery.

One member of staff was exceptional, always made me work hard.

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Review from Patricia B (Wife of Resident) published on 24 February 2023 Submitted via Postal Card
Overall Experience

Good service.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your kind review and ratings. Our team will be very pleased to know they provide a good service.

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Review from Darren W (Son-in-law of Resident) published on 21 February 2023 Submitted via Website
Overall Experience
Amazing staff and care provision provided at Westgate House Care Centre, Mum-in-law’s recovery following a fall couldn’t have been managed any better than this.
The rehab team offered incredibly effective support throughout and when it was time to discharge, Mum-in-law was full of confidence and had a great start to regaining her mobility.

Sincere thanks for your caring and effective service.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your very complimentary five-star review! Our team will be so pleased to hear that they did a great job looking after your mum-in-law, and we are proud to hear that she is confident and regaining her mobility! We wish you and your family all the best.

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Review from Christine S (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card
Overall Experience

Mum was quickly assessed by the whole team and an action place was put in place. The staff were friendly and mostly efficient. The food was hit and miss but dinner was far too early at 4.45 pm when breakfast was at 9 am. The physiotherapist was excellent, knowledgeable, encouraging and informative.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your feedback, we appreciate your kind words regarding our team members and assessment process. We value your feedback with regard to the food and will pass this on to the team. Thank you.

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Review from David W (Nephew of Resident) published on 2 February 2023 Submitted via Postal Card
Overall Experience

My aunt was very well cared for at Westgate House. The facilities are clean and up to date. The staff are kind and friendly, nothing is too much trouble and they always answered my questions and any concerns to do with my aunt. Visiting times are very flexible, sadly my aunt's condition was terminal, but I am happy that she spent her last few weeks in such a safe, warm and caring environment. Thank you Westgate House.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your wonderful comments regarding the care your Aunt received, the team really appreciate your positive feedback. Condolences for your loss, we hold you and your family in our thoughts.

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Review from Diane H (Daughter of Resident) published on 1 February 2023 Submitted via Website
Overall Experience
Fantastic, caring and loving staff. My mum spent the last week of her life in here and the staff couldn't have been more helpful, considerate and there when you needed them.
I would fully recommend this care home.

Thank you for all you did for Mum.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your very kind feedback regarding the care provided to your loved one, the team really appreciate your positive review. Condolences for your loss, and we hold you and your family in our thoughts.

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Review from Shirley T (Respite Resident) published on 30 January 2023 Submitted via Postal Card
Overall Experience

I had excellent care under which I have improved greatly. This has been carried out with both dignity and kindness.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind comments about our team and care provided, it is much appreciated.

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Review from Margaret B (Daughter of Resident) published on 23 January 2023 Submitted via Website
Overall Experience

My mum has been a resident now for nearly three years due to a mobility problem and continues to be very happy and well looked after. When you enter Westgate there is always a very warm welcome which is so important. I have found the staff on the floor to be so kind and helpful to mum and she is very fond of them. If you have a concern they will do their best to resolve the problem. I visit mum regularly and although I miss her living with us when I leave her I know she is happy and confident with the care and kindness given. I cannot thank everyone enough.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your heartwarming review. Our team appreciate your kind comments, and it is a pleasure looking after mum.

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Review from Alan B (Respite Resident) published on 19 January 2023 Submitted via Postal Card
Overall Experience
Westgate House Care Centre is excellent in every respect. I can't find a single word of criticism. I enjoyed every minute of my stay. It was spotlessly clean, the food was good and the staff were friendly and efficient.

Thank you Westgate House.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your lovely words, we are pleased to hear you enjoyed your stay. The team really appreciate your feedback.

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Review from Eileen B (Resident / Service User) published on 17 January 2023 Submitted via Postal Card
Overall Experience

Thank you for getting me back on my feet and giving me back my confidence.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We are pleased that you are feeling confident again and are proud that we have helped your recovery. Best wishes for the future.

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Review from Anthony R (Respite Resident) published on 21 December 2022 Submitted via Postal Card
Overall Experience

Staff attentive, friendly and caring. The food is very good. Useful work on physio.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, our team will be pleased to hear your lovely comments.

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Review from Edna B (Respite Resident) published on 21 December 2022 Submitted via Postal Card
Overall Experience

I enjoyed my stay at Westgate House Care Centre but it was very sad for me as my husband died in hospital while I was there. I was treated very kindly by the staff.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our deepest sympathy for your loss of your husband. Our thoughts are with you at this time.

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Review from S H (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card
Overall Experience

My father was admitted to Westgate after breaking his hip. The staff went above and beyond. I cannot thank the team enough. He was well cared for, staff took the time to talk to him daily, prepare his needs and give him regular physio. Fantastic centre.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for review, our team will be pleased to know they do an excellent job and we appreciate your gratitude.

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Review from Kate M (Daughter-in-law of Resident) published on 9 December 2022 Submitted via Website
Overall Experience

From personal experience, the Westgate House team looked after both my mother-in-law and father-in-law with great care during the time they were both there. All of the team involved in looking after them over the last two years worked very hard to keep them safe and happy through the challenges of the pandemic and their individual health issues until they both passed away peacefully. As all of our family live a considerable distance away up North, it was always very reassuring to know that they were in good hands and we were always kept well informed of any issues in a professional and timely manner. We had great support in arranging face-to-face contact visits and FaceTime sessions when visiting was restricted during Covid. I would not hesitate in recommending Westgate House Care Centre for its committed care and professionalism.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your very kind feedback regarding the care provided to your loved ones; the team really appreciate your positive review. Condolences for your loss, and we hold you and your family in our thoughts.

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Review from Ron B (Resident / Service User) published on 8 November 2022 Submitted via Postal Card
Overall Experience

In the circumstances, the meals provided were very good indeed. The carers were always helpful but were pressed to respond promptly when residents called for attention at the same time. The provision of medication (pills) was excellent. The room was comfortable and warm. A special mention to the physio is deserved, she made every effort to make the exercise sessions a happy and stretching time.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your review, we are pleased to hear you have had a good experience and that the carers were always helpful.

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Review from David S (Respite Resident) published on 3 November 2022 Submitted via Postal Card
Overall Experience

I think I was moved too soon from the hospital. It needs time to get used to a care centre.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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