Westgate House Care Centre

Mum was very happy during her rehabilitation time in Westgate House. Contact from members of staff was very helpful. We found it was very clean in Bluebell where she was staying. The staff were very efficient.

Overall, a very good experience and a well-managed facility with great people who enjoy their work.

My mother came to your care home for rehab after a stay in hospital following breaking her arm. She then stayed on for three months as a private care user. During her time with you, she was looked after extremely well and I found the home very efficiently run. All the staff were very caring and they organised a wonderful 100th birthday party for her which was much appreciated. A big thank you to all concerned.

All staff are very friendly and helpful. All needs attended to. Very clean conditions. Comfortable bed.

Very pleasant stay except for getting Covid. However, I found the heat overpowering, and the bedroom window does not open wide. The bedroom lighting is poor, and I was unable to read in the evening. The bed light I could not out on when I was in bed.

We were very satisfied with the first-class rehab received. Without exception, I found every one of the staff pleasant and efficient. We would not hesitate to recommend Westgate to friends. Very many thanks.

A very friendly environment. The staff are always very polite and extremely helpful. The care my mum received was excellent. I was kept informed of her condition on the days I was not able to visit. The staff were very considerate and helpful when I went to collect her belongings after she passed away.

My aunt was admitted to Westgate House in May 2022, and remained there until her recent passing. I have to say that I couldn't have imagined better care in her time there. The staff were always kind and attentive to her needs and kept me informed and up to date on her care and needs. The facility itself is modern and well-maintained. I can honestly say that it was a great comfort to know my aunt was cared for so well in her time there. My thanks to Westgate House and their staff for all their efforts over the past year.

My friend was in Westgate House Care Centre for four weeks having spent nearly three months in hospital. During this time he was well cared for and all his needs were met by all the staff, he was made comfortable, nothing was too much trouble for them. The care and support was second to none for which I am very grateful. The kindness shown when he passed away unexpectedly was a great comfort.

Could not have received better care, so grateful. The staff fantastic, made me feel safe and secure, and very very friendly. Nothing seemed to be any trouble at all even under the pressure caring for us all. Thank you doesn't seem enough.

My mother spent her final weeks in the care of Westgate House. I cannot praise enough the care she was given. All the staff were kind, friendly, patient, careful, unintrusive, and professional. The 2nd floor is quiet, peaceful, clean, and pleasantly decorated. There is a nice, calm atmosphere and a comfy lounge to spend time in. My dog was welcomed, which surprised us. My dog and I spent many long days sitting in my mother's room. I was never made to feel that we were in the way or a nuisance, and I was often offered refreshments. I never overheard any shouting or impatience or unkindness. Efforts were continually made to make palatable foods that my mother could eat. The nurses took great care of her health needs and were keen to spot and deal with any new problems. We are very lucky to have been in the care of Westgate House for these past six weeks - and such incredibly important weeks. I will never be able to thank Westgate House enough for being our refuge in the storm.

One member of staff was exceptional, always made me work hard.

Good service.

Sincere thanks for your caring and effective service.

Mum was quickly assessed by the whole team and an action place was put in place. The staff were friendly and mostly efficient. The food was hit and miss but dinner was far too early at 4.45 pm when breakfast was at 9 am. The physiotherapist was excellent, knowledgeable, encouraging and informative.

My aunt was very well cared for at Westgate House. The facilities are clean and up to date. The staff are kind and friendly, nothing is too much trouble and they always answered my questions and any concerns to do with my aunt. Visiting times are very flexible, sadly my aunt's condition was terminal, but I am happy that she spent her last few weeks in such a safe, warm and caring environment. Thank you Westgate House.

Thank you for all you did for Mum.

I had excellent care under which I have improved greatly. This has been carried out with both dignity and kindness.

My mum has been a resident now for nearly three years due to a mobility problem and continues to be very happy and well looked after. When you enter Westgate there is always a very warm welcome which is so important. I have found the staff on the floor to be so kind and helpful to mum and she is very fond of them. If you have a concern they will do their best to resolve the problem. I visit mum regularly and although I miss her living with us when I leave her I know she is happy and confident with the care and kindness given. I cannot thank everyone enough.

Thank you Westgate House.