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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from M L (Daughter of Resident) published on 21 December 2021 Submitted via Postal Card
Overall Experience

My mother received wonderful care during her rehabilitation period. She, myself and the family could not have asked or wished for anywhere better - the care and treatment she received was first-class. Thank you again to you all at Westgate House.

Reply from Cara Zaleski, Marketing Manager at Westgate House Care Centre

Thank you very much for taking the time to leave us this very kind review. The team at Westgate House Care Centre will be thrilled to read your feedback as it is our mission to deliver first-class, person-centred care to each and every one of our residents and their loved ones. Best wishes, Cara

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Review from K L (Daughter of Resident) published on 14 December 2021 Submitted via Website
Overall Experience

Westgate provides excellent nursing care. Mum was 99 years old and, whilst still a lively soul, had terminal cancer and heart failure.

Being a resident meant her pain was well-managed and she was not distressed as the cancer progressed.

Nursing and care staff were very responsive, and she enjoyed talking and singing to them. Despite covid restrictions, manicures and hairdressing services were made available as soon as they could be.

Timely access to a local GP practice was impressive. As a purpose built facility it is very clean with attractive social areas. A hard landscaped courtyard meant it was also possible to have a change of scene.

It is well managed and senior managers are well informed regarding resident's health and capacity and were able to provide helpful advice.

They handled Mum's last days and eventual death with kindness, sensitivity and professionalism. I would highly recommend Westgate to others.

Reply from Cara Zaleski, Marketing Manager at Westgate House Care Centre

Dear Kate, thank you very much for taking the time to leave a positive review for Westgate House Care Centre. We are sincerely sorry for your loss and we send love and strength to you and your family during this difficult time. We are here to support you with anything you may need. Best wishes, Cara

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Review from Sheila F (Resident / Service User) published on 13 December 2021 Submitted via Postal Card
Overall Experience

During my stay at Westgate House Care Centre, I was treated with respect and found the management and staff giving help and advice whenever required. I would highly recommend this home to anyone requiring help in this way.

Reply from Cara Zaleski, Marketing Manager at Westgate House Care Centre

Dear Sheila, thank you for your very kind review. The team at Westgate House Care Centre will be thrilled to read your feedback, and we are pleased to hear that you received all the help and advice you needed. Best wishes.

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Review from Keith G (Respite Resident) published on 2 December 2021 Submitted via Website
Overall Experience

From the time I was dropped off here in a wheelchair after a month in hospital who saved me, sepsis plus misunderstandings, the driver was so good-humoured and joking. On arrival here, I was met with a vision by reception who picked up on our musical conversation but from the word go everyone was so friendly, helpful and caring. My stay here has been wonderful, extended only by my idiot landlord delaying bringing me my laptop, without which he doesn't get owed rent. He's more than a wally but the staff here are terrific even when short-staffed, it happens, if anything they overdo it. The completely disabled in here are well cared for, relatives do call at times. Who was with the old dear across the way while we had dinner in a large room? Her daughter, who looked nice, closed the door wanting privacy and too right. So I've got nothing but praise, they are cleaning all the time, discarding wrappers.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Thank you for your feedback. We're delighted to hear your experience with us was 'wonderful' and that the staff were 'friendly, helpful and caring'. We hope you keep in touch.

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Review from Patricia B (Resident / Service User) published on 24 November 2021 Submitted via Postal Card
Overall Experience

Staff are always helpful and ready to help. They made me feel better.

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Review from Pat T (Sister of Resident) published on 16 November 2021 Submitted via Postal Card
Overall Experience

The home smells lovely, very clean. The staff are very nice and helpful.

Reply from Cara Zaleski, Marketing Manager at Westgate House Care Centre

Thank you for your lovely review, Pat. The team at Westgate House Care Centre will be thrilled to hear your feedback. Best wishes, Cara.

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Review from Carole S (Friend of Resident) published on 16 November 2021 Submitted via Postal Card
Overall Experience

Very clean, friendly nurses.

Reply from Cara Zaleski, Marketing Manager at Westgate House Care Centre

Thank you very much for your kind review, Carole. Our team will be so pleased to receive this feedback as they do their utmost to provide outstanding care to all residents. Best wishes, Cara.

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Review from Ellen K (Respite Resident) published on 23 September 2021 Submitted via Postal Card
Overall Experience

Westgate House Care Centre is a well run clean and comfortable place. Care is excellent, food is good, staff are very caring and cheerful at all times. I would recommend it to anyone who needs rehab and care.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Thank you for taking the time to leave a review. We appreciate your kind review and ratings. Our team will be pleased to hear that you enjoyed your time with us.

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Review from Elfrida W (Respite Resident) published on 23 September 2021 Submitted via Postal Card
Overall Experience
I have just returned home from this care home and I would not hesitate to recommend it to anyone. My three-week stay was very comfortable, with an abundance of very enjoyable meals. The staff were very pleasant and caring and an outstanding physiotherapy department was readily available.

Altogether a very pleasant experience.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

We are so pleased to learn that you enjoyed your three-week stay at our home! Our team will be happy to hear that they are doing a superb job, and thank you for your review!

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Review from Hugh B (Son of Resident) published on 11 September 2021 Submitted via Postal Card
Overall Experience

My mother was treated with great care and respect in what turned out to be the last few weeks of her life. The staff went out of their way to provide a happy and cheerful environment for her despite the covid-19 restrictions.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

My sincerest apologies for your loss, and would like to thank you for your very kind review. Our staff will be pleased to know that they positively impacted your mother’s life in a positive way. Your feedback is greatly appreciated.

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Review from C C (Daughter of Resident) published on 3 September 2021 Submitted via Website
Overall Experience

We could not have wished for any better care for our mum whilst in the care of Westgate care home in Ware. She was looked after by everyone from the reception staff to all the wonderful carers. Nothing was too much trouble, and everything was done to help her with her needs. She was treated with such dignity and care. Thank you.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

We truly appreciate your very kind review of our home and facilities. Our staff will be so pleased to hear your words of praise regarding the care your mother received. Thank you!

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Review from Sylvia C (Resident / Service User) published on 13 August 2021 Submitted via Postal Card
Overall Experience

I was upset on arrival, as due to Government guidelines, I would have to isolate for 14-days. Soon realised this did not mean the door shut all the time! A beautiful room looking down on the treetops. All the staff are very friendly and helpful, treating each person as an individual, remembering likes and dislikes. Always calling you by name - as if a part of a family. Very patient with people with varying disabilities. Excellent selection of food and drink served attractively and with attention to detail. Physiotherapy is excellent. Encouragement in a positive way with explanations and heartfelt given, very helpful indeed and sorted several personal problem and special shoes. Truly excellent.

Reply from Sophia, Head Office at Westgate House Care Centre

Dear Sylvia, thank you for your review. We are so glad to hear that our lovely home and wonderful staff teams have made you feel comfortable during the 14 day isolation period. We appreciate this is a difficult time and we are very proud of our teams who continue to go the extra mile to ensure all...  

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Review from A W (Daughter of Resident) published on 9 August 2021 Submitted via Postal Card
Overall Experience

Westgate House have been excellent right through reception to care staff. I cannot fault anything. They looked after my mum with compassion and dignity. We didn't have any worries with our mum due to the excellent staff at Westgate House.

Reply from Sophia, Head Office at Westgate House Care Centre

Thank you for taking the time to leave a review. We are so glad to hear your positive feedback, and that your mother received the very best care with our team. We will ensure this is passed onto the manager and the team at Westgate House. Best wishes, Westgate Healthcare.

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Review from Patricia J (Respite Resident) published on 2 August 2021 Submitted via Postal Card
Overall Experience

I was transferred to Westgate House Care Centre from hospital for rehab after spending almost five weeks in the hospital. I found the home very clean and welcoming. All the staff were very professional and extremely friendly, nothing was too much trouble.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Thank you for taking the time to leave a review for Westgate House. We are so happy to hear you have felt happy and welcomed by our wonderful team at the home. We will pass your feedback onto the manager and her team.

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Review from B P (Resident / Service User) published on 14 July 2021 Submitted via Postal Card
Overall Experience

I came to Westgate from the hospital - on one occasion to recover from a broken arm. Then subsequently to recover from an operation - on both occasions, I found all the staff extremely kind and caring. They were thoughtful of my situation and treated me with dignity and respect. I would have no hesitation in recommending Westgate to others like me. Thank you!

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Thank you for your very kind words. We appreciate that you've lived with us on two occasions, and we hope that you enjoyed your stay and made a speedy recovery! Our team will be very pleased to hear your generous compliments! Best wishes.

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Review from Jackie E (Daughter of Resident) published on 17 June 2021 Submitted via Website
Overall Experience

My lovely mum is in Westgate House and it was my Dad's 60th Anniversary. Mum has dementia so she doesn’t know this. But I cannot thank the Primrose Unit enough for making it as special as they could. Really made my Dad's day. The whole family would like to send our heartfelt thanks for all their hard work and effort.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Thank you for your very kind review of our home. It's a pleasure to support your family and mother in celebrating this momentous occasion, and we wish your parents many more celebrations to follow, best wishes.

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Review from Sylvia W (Wife of Resident) published on 14 May 2021 Submitted via Website
Overall Experience

My husband was discharged from hospital to the home, under health/social care Covid regulations and so I did not have a choice of the care home he was placed in. This, plus the inability to enter the home, to view the facilities and to meet staff and to only be able to visit him occasionally outside, was concerning and stressful. Over time, however, it became apparent that he was well cared for and that staff had worked hard to understand his needs - as he was unable to communicate these due to his dementia - and to address them. When it became clear that my husband was nearing the end of his life, the staff made every effort to keep me updated and to facilitate extra visits. The unit manager, in particular, could not have been more supportive. I am thankful for the professional, respectful and dignified care the staff provided.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Our condolences on the loss of your husband. We thank you for sharing your personal review with us, and it is truly appreciated. Our care staff will be pleased to know that they did an impeccable job looking after your late husband. Once again, we thank you for taking the time to leave us a review.

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Review from J C (Stepdaughter of Resident) published on 20 April 2021 Submitted via Postal Card
Overall Experience

My stepmum was a resident from the beginning of COVID lockdown 2020. Such a difficult time for residents, families and staff. They have been so kind to everyone. My stepmum said they helped her with everything - nothing too much trouble, and with dignity at all times. She was comfortable being there. The staff were extremely helpful at all times. When it came near to her passing, they encouraged us to call whenever we felt the need to. They weren't just caring for my stepmum, but for us too. They were genuinely upset too when she did pass. A great team! Thank you so much.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Please accept our condolences for the passing of your stepmum and thank you for taking the time to leave us a review. We are pleased to hear that your stepmum and your family all felt supported during this difficult time, and we will pass your feedback onto Nancy and the team at Westgate House. Best wishes.

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Review from Alex B (Respite Resident) published on 15 March 2021 Submitted via Website
Overall Experience

I went there for rehabilitation after surgery on my leg, although the home is primarily for the elderly and I am only 45. The staff and management on the first floor where I was staying, I have to say, were excellent and didn't make it feel like I was staying in an old people's home.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Thank you for your kind review. We're so glad you felt well supported by our wonderful team at Westgate House Care Centre. We will pass on your feedback and wish you all the very best, Westgate Healthcare.

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Review from J H (Daughter of Resident) published on 15 February 2021 Submitted via Postal Card
Overall Experience

My Dad was transferred from hospital to Westgate for rehabilitation after breaking his hip just before Christmas. Unfortunately, he had other health problems which required more end of life care, rather than rehabilitation. All the staff were fantastic. Nothing was too much trouble. Communication between staff and myself was excellent, despite these unprecedented times and the fact they had a big problem with their telephone system, staff resorted to using their personal phones. Took great comfort in knowing he received the best possible end of life care. We thank them from the bottom of our hearts.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Our condolences for the loss of your Dad and thank you for sharing your very personal review. We're pleased to hear that our team supported you and your family well during this difficult time. Your feedback is truly appreciated best wishes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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