
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
Care Provided by Westgate House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Westgate Healthcare Ltd
- Private Owned
Person in charge
- Nancy Currie (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (109)
Visiting
- To arrange a visit, please call the home directly. There are no restrictions on visiting.
Parking
- Free on-site parking
Westgate House Care Centre Reviews (359)
Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years.
Over all time Westgate House Care Centre has 359 reviews.
My mother received wonderful care during her rehabilitation period. She, myself and the family could not have asked or wished for anywhere better - the care and treatment she received was first-class. Thank you again to you all at Westgate House.
Thank you very much for taking the time to leave us this very kind review. The team at Westgate House Care Centre will be thrilled to read your feedback as it is our mission to deliver first-class, person-centred care to each and every one of our residents and their loved ones. Best wishes, Cara
Westgate provides excellent nursing care. Mum was 99 years old and, whilst still a lively soul, had terminal cancer and heart failure.
Being a resident meant her pain was well-managed and she was not distressed as the cancer progressed.
Nursing and care staff were very responsive, and she enjoyed talking and singing to them. Despite covid restrictions, manicures and hairdressing services were made available as soon as they could be.
Timely access to a local GP practice was impressive. As a purpose built facility it is very clean with attractive social areas. A hard landscaped courtyard meant it was also possible to have a change of scene.
It is well managed and senior managers are well informed regarding resident's health and capacity and were able to provide helpful advice.
They handled Mum's last days and eventual death with kindness, sensitivity and professionalism. I would highly recommend Westgate to others.
Dear Kate, thank you very much for taking the time to leave a positive review for Westgate House Care Centre. We are sincerely sorry for your loss and we send love and strength to you and your family during this difficult time. We are here to support you with anything you may need. Best wishes, Cara
During my stay at Westgate House Care Centre, I was treated with respect and found the management and staff giving help and advice whenever required. I would highly recommend this home to anyone requiring help in this way.
Dear Sheila, thank you for your very kind review. The team at Westgate House Care Centre will be thrilled to read your feedback, and we are pleased to hear that you received all the help and advice you needed. Best wishes.
From the time I was dropped off here in a wheelchair after a month in hospital who saved me, sepsis plus misunderstandings, the driver was so good-humoured and joking. On arrival here, I was met with a vision by reception who picked up on our musical conversation but from the word go everyone was so friendly, helpful and caring. My stay here has been wonderful, extended only by my idiot landlord delaying bringing me my laptop, without which he doesn't get owed rent. He's more than a wally but the staff here are terrific even when short-staffed, it happens, if anything they overdo it. The completely disabled in here are well cared for, relatives do call at times. Who was with the old dear across the way while we had dinner in a large room? Her daughter, who looked nice, closed the door wanting privacy and too right. So I've got nothing but praise, they are cleaning all the time, discarding wrappers.
Thank you for your feedback. We're delighted to hear your experience with us was 'wonderful' and that the staff were 'friendly, helpful and caring'. We hope you keep in touch.
Staff are always helpful and ready to help. They made me feel better.
The home smells lovely, very clean. The staff are very nice and helpful.
Thank you for your lovely review, Pat. The team at Westgate House Care Centre will be thrilled to hear your feedback. Best wishes, Cara.
Very clean, friendly nurses.
Thank you very much for your kind review, Carole. Our team will be so pleased to receive this feedback as they do their utmost to provide outstanding care to all residents. Best wishes, Cara.
Westgate House Care Centre is a well run clean and comfortable place. Care is excellent, food is good, staff are very caring and cheerful at all times. I would recommend it to anyone who needs rehab and care.
Thank you for taking the time to leave a review. We appreciate your kind review and ratings. Our team will be pleased to hear that you enjoyed your time with us.
Altogether a very pleasant experience.
We are so pleased to learn that you enjoyed your three-week stay at our home! Our team will be happy to hear that they are doing a superb job, and thank you for your review!
My mother was treated with great care and respect in what turned out to be the last few weeks of her life. The staff went out of their way to provide a happy and cheerful environment for her despite the covid-19 restrictions.
My sincerest apologies for your loss, and would like to thank you for your very kind review. Our staff will be pleased to know that they positively impacted your mother’s life in a positive way. Your feedback is greatly appreciated.
We could not have wished for any better care for our mum whilst in the care of Westgate care home in Ware. She was looked after by everyone from the reception staff to all the wonderful carers. Nothing was too much trouble, and everything was done to help her with her needs. She was treated with such dignity and care. Thank you.
We truly appreciate your very kind review of our home and facilities. Our staff will be so pleased to hear your words of praise regarding the care your mother received. Thank you!
I was upset on arrival, as due to Government guidelines, I would have to isolate for 14-days. Soon realised this did not mean the door shut all the time! A beautiful room looking down on the treetops. All the staff are very friendly and helpful, treating each person as an individual, remembering likes and dislikes. Always calling you by name - as if a part of a family. Very patient with people with varying disabilities. Excellent selection of food and drink served attractively and with attention to detail. Physiotherapy is excellent. Encouragement in a positive way with explanations and heartfelt given, very helpful indeed and sorted several personal problem and special shoes. Truly excellent.
Dear Sylvia, thank you for your review. We are so glad to hear that our lovely home and wonderful staff teams have made you feel comfortable during the 14 day isolation period. We appreciate this is a difficult time and we are very proud of our teams who continue to go the extra mile to ensure all...
Westgate House have been excellent right through reception to care staff. I cannot fault anything. They looked after my mum with compassion and dignity. We didn't have any worries with our mum due to the excellent staff at Westgate House.
Thank you for taking the time to leave a review. We are so glad to hear your positive feedback, and that your mother received the very best care with our team. We will ensure this is passed onto the manager and the team at Westgate House. Best wishes, Westgate Healthcare.
I was transferred to Westgate House Care Centre from hospital for rehab after spending almost five weeks in the hospital. I found the home very clean and welcoming. All the staff were very professional and extremely friendly, nothing was too much trouble.
Thank you for taking the time to leave a review for Westgate House. We are so happy to hear you have felt happy and welcomed by our wonderful team at the home. We will pass your feedback onto the manager and her team.
I came to Westgate from the hospital - on one occasion to recover from a broken arm. Then subsequently to recover from an operation - on both occasions, I found all the staff extremely kind and caring. They were thoughtful of my situation and treated me with dignity and respect. I would have no hesitation in recommending Westgate to others like me. Thank you!
Thank you for your very kind words. We appreciate that you've lived with us on two occasions, and we hope that you enjoyed your stay and made a speedy recovery! Our team will be very pleased to hear your generous compliments! Best wishes.
My lovely mum is in Westgate House and it was my Dad's 60th Anniversary. Mum has dementia so she doesn’t know this. But I cannot thank the Primrose Unit enough for making it as special as they could. Really made my Dad's day. The whole family would like to send our heartfelt thanks for all their hard work and effort.
Thank you for your very kind review of our home. It's a pleasure to support your family and mother in celebrating this momentous occasion, and we wish your parents many more celebrations to follow, best wishes.
My husband was discharged from hospital to the home, under health/social care Covid regulations and so I did not have a choice of the care home he was placed in. This, plus the inability to enter the home, to view the facilities and to meet staff and to only be able to visit him occasionally outside, was concerning and stressful. Over time, however, it became apparent that he was well cared for and that staff had worked hard to understand his needs - as he was unable to communicate these due to his dementia - and to address them. When it became clear that my husband was nearing the end of his life, the staff made every effort to keep me updated and to facilitate extra visits. The unit manager, in particular, could not have been more supportive. I am thankful for the professional, respectful and dignified care the staff provided.
Our condolences on the loss of your husband. We thank you for sharing your personal review with us, and it is truly appreciated. Our care staff will be pleased to know that they did an impeccable job looking after your late husband. Once again, we thank you for taking the time to leave us a review.
My stepmum was a resident from the beginning of COVID lockdown 2020. Such a difficult time for residents, families and staff. They have been so kind to everyone. My stepmum said they helped her with everything - nothing too much trouble, and with dignity at all times. She was comfortable being there. The staff were extremely helpful at all times. When it came near to her passing, they encouraged us to call whenever we felt the need to. They weren't just caring for my stepmum, but for us too. They were genuinely upset too when she did pass. A great team! Thank you so much.
Please accept our condolences for the passing of your stepmum and thank you for taking the time to leave us a review. We are pleased to hear that your stepmum and your family all felt supported during this difficult time, and we will pass your feedback onto Nancy and the team at Westgate House. Best wishes.
I went there for rehabilitation after surgery on my leg, although the home is primarily for the elderly and I am only 45. The staff and management on the first floor where I was staying, I have to say, were excellent and didn't make it feel like I was staying in an old people's home.
Thank you for your kind review. We're so glad you felt well supported by our wonderful team at Westgate House Care Centre. We will pass on your feedback and wish you all the very best, Westgate Healthcare.
My Dad was transferred from hospital to Westgate for rehabilitation after breaking his hip just before Christmas. Unfortunately, he had other health problems which required more end of life care, rather than rehabilitation. All the staff were fantastic. Nothing was too much trouble. Communication between staff and myself was excellent, despite these unprecedented times and the fact they had a big problem with their telephone system, staff resorted to using their personal phones. Took great comfort in knowing he received the best possible end of life care. We thank them from the bottom of our hearts.
Our condolences for the loss of your Dad and thank you for sharing your very personal review. We're pleased to hear that our team supported you and your family well during this difficult time. Your feedback is truly appreciated best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 26 July 2026Please call the home directly to find out about bed vacancies.
News (71) & Events (0)
- 17 Jul 2026
Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...
- 16 Jul 2026
An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...
- 15 Jul 2026
Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...
There are no upcoming events for Westgate House Care Centre.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Westgate Healthcare Ltd
- 10 Nov 2018Recipient: Westgate Healthcare Ltd
- 24 Nov 2017Recipient: Westgate Healthcare Ltd
Accreditations
There are no accreditations posted yet for Westgate House Care Centre.
Meet the Team (1)

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.