Westgate House Care Centre

Thank you for getting me back on my feet and giving me back my confidence.

Staff attentive, friendly and caring. The food is very good. Useful work on physio.

I enjoyed my stay at Westgate House Care Centre but it was very sad for me as my husband died in hospital while I was there. I was treated very kindly by the staff.

My father was admitted to Westgate after breaking his hip. The staff went above and beyond. I cannot thank the team enough. He was well cared for, staff took the time to talk to him daily, prepare his needs and give him regular physio. Fantastic centre.

From personal experience, the Westgate House team looked after both my mother-in-law and father-in-law with great care during the time they were both there. All of the team involved in looking after them over the last two years worked very hard to keep them safe and happy through the challenges of the pandemic and their individual health issues until they both passed away peacefully. As all of our family live a considerable distance away up North, it was always very reassuring to know that they were in good hands and we were always kept well informed of any issues in a professional and timely manner. We had great support in arranging face-to-face contact visits and FaceTime sessions when visiting was restricted during Covid. I would not hesitate in recommending Westgate House Care Centre for its committed care and professionalism.

In the circumstances, the meals provided were very good indeed. The carers were always helpful but were pressed to respond promptly when residents called for attention at the same time. The provision of medication (pills) was excellent. The room was comfortable and warm. A special mention to the physio is deserved, she made every effort to make the exercise sessions a happy and stretching time.

I think I was moved too soon from the hospital. It needs time to get used to a care centre.

We visit our friend each week and we have noticed how much healthier he is looking since being in your care home. We find him clean and tidy. From coming into reception we are made very welcome, a very clean and happy home.

The premises and staff were all great. Maybe a bit more fruit and veg in diet and a bit more simple choices, but ok. Physio definitely got me moving, thank you. Did not expect to graduate to trying just a stick, but still working on that. Group lunches are a very good idea - pity only on weekdays though.

Rehabilitation physio excellent. Everything is very good. Friendly and attentive staff.

All staff are caring, efficient, exercise regime thorough and helpful. Large room with big window and TV. Frequent cleaning and a bell for calling attention or help. A variety of tasty meals. Generally, a nice, happy place to be with kind and friendly staff.

Mum was only in the care home for 13 days but was treated very kindly. I live 400 miles away, and the ability to FaceTime my mother was appreciated. We were allowed to stay with my mother overnight at the end of her life, and the nursing staff were very discreet and compassionate throughout. Thank you.

Since I've been here, I have improved greatly with my mobility, thanks to the physio team. I will carry on with my exercises and build my muscles to make me stronger. I have been treated with respect and dignity, and the staff are committed and friendly in their role of work. I have enjoyed the food here as well. So, a big thank you to everyone.

I arrived here July 8th in great pain, hardly able to stand and had not walked for 8 days after a right hip revision replacement. I was scared I was never going to walk again. The wonderful physio team soon motivated me and gave me the confidence to become mobile again. The nursing staff, carer and all other staff were always kind, helpful and respectful of my feelings. My experience here has been excellent.

My mother was there for rehabilitation and the physiotherapists were very good. But apart from that, my mother was 'confined' to her room by staff who told her not to leave it. Where are the wonderful facilities boasted about on the website? Where was the full activities programme, bars, cinemas or even the dining room? My mother had to spend all day and night in virtual isolation. As a result within two days she became tearful and very depressed. On the third day I rescued her and thankfully brought her home where she is now far happier. Never again!

I attended Westgate House for four weeks of rehabilitation after a fall at home. My overall experience was very positive with respect to the staff, the facilities and the treatment received. I am unable to identify any negative issues for Westgate.

From day one, I found all the staff at Westgate House to be very welcoming, personable, professional and sensitive to and understanding of my mum's needs.

My husband was very happy during his stay for rehabilitation after surgery on his broken leg. Everyone in Westgate House Care Centre was very kind and polite and also very helpful when the time came for my husband to leave. Even after my husband left we were contacted making sure everything was ok at home. Would always speak very highly of Westgate House Care Centre in Ware to friends and family. If asked by anyone who may enquire about having to go into a nursing home we would always recommend this home to them and their family.

My mother was looked after well here. Very efficient staff.

I feel that sometimes my mum would like to try and feed herself but is usually told they will do it. Sometimes one staff member will tell you one thing, then another will tell you something else. Disappointed that Mum cannot have a shower, which I know she would love. When I looked in passing in the bathroom, I thought there was relevant equipment for this to be done.