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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from Pauline P (Friend of Resident) published on 31 October 2022 Submitted via Postal Card
Overall Experience

We visit our friend each week and we have noticed how much healthier he is looking since being in your care home. We find him clean and tidy. From coming into reception we are made very welcome, a very clean and happy home.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

We are so humbled by your review, and thank you for your warm comments. It's lovely to hear from friends of our residents, and appreciate your visits.

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Review from M H (Resident / Service User) published on 7 October 2022 Submitted via Postal Card
Overall Experience

The premises and staff were all great. Maybe a bit more fruit and veg in diet and a bit more simple choices, but ok. Physio definitely got me moving, thank you. Did not expect to graduate to trying just a stick, but still working on that. Group lunches are a very good idea - pity only on weekdays though.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your review and ratings. We appreciate your kind words regarding our home and team. We also value your feedback. Thank you.

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Review from B G (Resident / Service User) published on 29 September 2022 Submitted via Postal Card
Overall Experience

Rehabilitation physio excellent. Everything is very good. Friendly and attentive staff.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Wonderful to hear! We are so pleased your enjoyed your time with us and had an excellent physio experience.

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Review from Janet K (Resident / Service User) published on 16 September 2022 Submitted via Postal Card
Overall Experience

All staff are caring, efficient, exercise regime thorough and helpful. Large room with big window and TV. Frequent cleaning and a bell for calling attention or help. A variety of tasty meals. Generally, a nice, happy place to be with kind and friendly staff.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your lovely review, Janet. We're happy you're enjoying your time with us.

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Review from L C (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card
Overall Experience

Mum was only in the care home for 13 days but was treated very kindly. I live 400 miles away, and the ability to FaceTime my mother was appreciated. We were allowed to stay with my mother overnight at the end of her life, and the nursing staff were very discreet and compassionate throughout. Thank you.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

We offer our deepest condolences for your loss and appreciate your kind review. It was an honour to look after mum, and we wish you and your family the best.

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Review from Brian A (Resident / Service User) published on 2 September 2022 Submitted via Postal Card
Overall Experience

Since I've been here, I have improved greatly with my mobility, thanks to the physio team. I will carry on with my exercises and build my muscles to make me stronger. I have been treated with respect and dignity, and the staff are committed and friendly in their role of work. I have enjoyed the food here as well. So, a big thank you to everyone.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Wonderful! We're happy to hear that you're greatly improving and feeling more strong as you build muscle. Thank you for this lovely review; our team will be so pleased!

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Review from Marion H (Respite Resident) published on 17 August 2022 Submitted via Postal Card
Overall Experience

I arrived here July 8th in great pain, hardly able to stand and had not walked for 8 days after a right hip revision replacement. I was scared I was never going to walk again. The wonderful physio team soon motivated me and gave me the confidence to become mobile again. The nursing staff, carer and all other staff were always kind, helpful and respectful of my feelings. My experience here has been excellent.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for sharing your heart-warming story. We're so pleased with your outcome and thank you for your kind comments about our team. It's much appreciated!

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Review from P S (Son of Resident) published on 30 July 2022 Submitted via Website
Overall Experience
The rooms were pleasant with TV but the bed was very uncomfortable. My mother could not sleep. Staff were not unpleasant, but few smiled or acknowledged her presence. She does not suffer from dementia and, for a 97-year-old, her brain is sharp, active and thirsty for new experiences; Westgate did not seem prepared for this type of patient.

My mother was there for rehabilitation and the physiotherapists were very good. But apart from that, my mother was 'confined' to her room by staff who told her not to leave it. Where are the wonderful facilities boasted about on the website? Where was the full activities programme, bars, cinemas or even the dining room? My mother had to spend all day and night in virtual isolation. As a result within two days she became tearful and very depressed. On the third day I rescued her and thankfully brought her home where she is now far happier. Never again!

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Hello, thank you for your feedback. We are currently conducting an investigation into the details of your experience, which you have previously shared with us directly. We have been in communication with you and will respond in full to the concerns that you have raised.

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Review from Graham M (Respite Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

I attended Westgate House for four weeks of rehabilitation after a fall at home. My overall experience was very positive with respect to the staff, the facilities and the treatment received. I am unable to identify any negative issues for Westgate.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
Thank you for your lovely review. We're happy you had a very positive experience, and pay your respects to our incredible team. It is much appreciated.

Best wishes.

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Review from D B (Son of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

From day one, I found all the staff at Westgate House to be very welcoming, personable, professional and sensitive to and understanding of my mum's needs.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre
We appreciate your very kind review. Thank you. Our team will be happy to know they do an excellent job looking after mum.

Best wishes.

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Review from Vera A (Wife of Resident) published on 13 June 2022 Submitted via Website
Overall Experience

My husband was very happy during his stay for rehabilitation after surgery on his broken leg. Everyone in Westgate House Care Centre was very kind and polite and also very helpful when the time came for my husband to leave. Even after my husband left we were contacted making sure everything was ok at home. Would always speak very highly of Westgate House Care Centre in Ware to friends and family. If asked by anyone who may enquire about having to go into a nursing home we would always recommend this home to them and their family.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

We're so pleased you are happy with the care that your husband received while staying at our home. Thank you for taking the time to leave this lovely review and we wish both you and your husband the best.

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Review from Kate C (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card
Overall Experience

My mother was looked after well here. Very efficient staff.

Reply from Cara Zaleski, Marketing Manager at Westgate House Care Centre

Dear Kate, thank you for taking the time to leave us this lovely review. Our team value your feedback and we are here to support you with anything you may need. Best wishes, Cara

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Review from H O (Daughter of Resident) published on 16 May 2022 Submitted via Postal Card
Overall Experience

I feel that sometimes my mum would like to try and feed herself but is usually told they will do it. Sometimes one staff member will tell you one thing, then another will tell you something else. Disappointed that Mum cannot have a shower, which I know she would love. When I looked in passing in the bathroom, I thought there was relevant equipment for this to be done.

Reply from Nancy Currie, Home Manager at Westgate House Care Centre
Thank you for taking the time to provide us with your feedback.

I am really sorry to hear that you felt there was a miscommunication by the staff team regarding the care and support provided to your mother. Each resident has an individualised care and support plan to enable them to reach their...  

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Review from R V (Respite Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

Very good. Nice staff and everyone is helpful and kind. Special thank you to a particular member of staff, you're great. Thank you very much for everything and the help.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Thank you for your very kind feedback about our home and our staff. It is truly appreciated.

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Review from S N (Son of Resident) published on 15 April 2022 Submitted via Website
Overall Experience

All the staff are very caring, they’ve ensured that my mother is involved and happy in her new home. They are quick to contact me and keep me informed. It feels like a true partnership with my mother at the centre. I would highly recommend Westgate House Care Centre.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Wonderful to hear your lovely feedback! We love your comment, "It feels like a true partnership with my mother at the centre", as family values are very important to us. It's a pleasure looking after your mother, and we will pass your review across to the team. Thank you!

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Review from Kevin S (Son of Resident) published on 14 March 2022 Submitted via Postal Card
Overall Experience

My mum was admitted for end of life care. All of the staff were kind, caring and considerate. Nothing was too much trouble and they made us all feel extremely comfortable, especially my mum. I would highly recommend Westgate to anyone.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

Condolences for your loss, and thank you for your kind feedback. It was a pleasure looking after Mum, and we hold you and your family in our thoughts.

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Review from Nadine C (Respite Resident) published on 14 March 2022 Submitted via Postal Card
Overall Experience

I really enjoyed my stay. The staff were so kind and helpful. The food was well presented and very good, we were always treated with dignity and kindness. I would recommend this home to everyone. The rooms were lovely and thank you for my big TV. Love to you all, I enjoyed our chats. The cleaners did a great job.

Reply from Melissa Lawrence, Marketing Executive at Westgate House Care Centre

We're thrilled to have had the pleasure of caring for you. Thank you for your very kind comments about our home and staff. We hope you stay in touch!

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Review from Peter T (Resident / Service User) published on 8 March 2022 Submitted via Postal Card
Overall Experience

The staff and everyone connected with the home were great.

Reply from Cara Zaleski, Marketing Manager at Westgate House Care Centre

Dear Peter, thank you very much for taking the time to leave us this lovely review for Westgate House Care Centre. The team will be delighted with your feedback. Best wishes, Cara

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Review from S E (Respite Resident) published on 26 January 2022 Submitted via Postal Card
Overall Experience

The physio team was very good, extremely understanding, they were very helpful and provided me with good advice. Health care assistants and nurses really good at their jobs, patient and understanding. Cleanliness of the room and care centre of a very high standard. Food service was always on time, the standard of food was reasonable, room for improvement. Overall, my care whilst staying here was exceptional and I thank the staff for looking after me at this difficult time.

Reply from Melissa Lawrence, Admin at Westgate House Care Centre

Wonderful, thank you for your review. We're pleased to hear that your experience with our physio team was "extremely understanding... and very helpful." We are always looking for ways to enhance our service, so any improvements you believe we can make to our physio department, please address them with our Home Manager.

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Review from Susan G (Daughter of Resident) published on 30 December 2021 Submitted via Postal Card
Overall Experience

Dad left the hospital and was transferred to Westgate House for several weeks. We had a lot of information and communication from the team, which meant we could find out how Dad was in himself, mentally and physically and we felt that the team were very caring towards him. I think he caused them a few problems as he was very frustrated at his disability (recovering from hip op) but they ensured that he had everything he needed (including a TV) as he had to isolate for 14 days due to the pandemic and his transfer from hospital. The whole team gave us a lot of support including social care workers and physiotherapists. Dad had been living independently in his house six weeks previously, Dad was discharged yesterday and we are very grateful to all the staff for their patience and care of our father.

Reply from Cara Zaleski, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to leave us this lovely 5* review. We really value your feedback and we are so happy to hear you were pleased with the care that you and your father received at Westgate House Care Centre. The team will be thrilled to read this, too. We are always here to support you and your father. Wishing you both a Merry Christmas and a happy and healthy New Year. Best wishes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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