Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 330 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Westgate House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (330)

9.8

Westgate House Care Centre has a Review Score of 9.8 (9.770) out of 10, based on 76 reviews in the last 2 years.
Over all time Westgate House Care Centre has 330 reviews.

Overall Experience
  • 232
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Date Published
  • 330
  • 28
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  • 76
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Reviewer Connection to Westgate House Care Centre
  • 129
  • 68
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  • 23
  • 12
  • 8
  • 6
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  • 3
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  • 1
  • 1
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Total of 330, showing 321-330
Review from Gladys N (Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very nice welcome, didn't feel a bit out of place. Staff polite at all times, even when I was stroppy. Food was good, tried to please everyone.
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Review from Michael G (Son of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my father was wonderful. The staff were friendly and caring to all of us. We felt that we received end of life care as a family. The food was individual to my father's needs. The cleanliness of the building was of a high standard. The visiting doctor was very kind and
caring. We cannot praise this care/nursing home highly enough.
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Review from Geoff A (Husband of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the home for 2 years now. I chose the home after a preliminary visit thinking I will not get better than this. I still believe that to be true.
The staff are excellent and very dedicated. The "management" are very approachable and responsive.
We have been very lucky.
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Review from Gillian A (Niece of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was in Westgate for 2 years and we visited at different times. On entry to reception, there was always a warm welcome. All facilities, her room, food etc were of a high standard. From management to cleaners, all staff were polite and helpful. This care home I would definitely recommend.
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Review from Duncan (Son of Resident) published on 6 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my Mum and Dad are residents at this Care Home.


The care they both receive on a daily basis is excellent. Every member of the care team provides excellent service.


I score the home highly in every category ... but it is difficult to comment on the value for money aspect ... both my parents

are self-funding and my Mum has recently been declined Continuing Health Care by the NHS. As a result, my parents monthly care bills are £8000 !!


If my parents had their care paid for/or received funding assistance, I would have no hesitation in saying it was great value for money ... but in these circumstances, I can't really comment.

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Review from J L (Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ideal centre for rehabilitation after leaving hospital.
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Review from Janet O (Daughter of Resident) published on 5 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was suffering from parkinson's disease and dementia and was transferred from hospital, bed bound following a disinfection. Only in Westgate for 3 and a half months, first 7 weeks, mum very confused and with the staff's patience and excellent care she became very settled and enjoyed living
here.
All the medical and caring staff handled her complicated medical condition very well and were excellent at handling the medical services, neurological consultant, parkinson's nurse dementia nurse, wheelchair service, physio and local GP.
All staff at home were caring, helpful and very supportive to residents and relatives. I have no complaints on any front, died in home and treated with utmost dignity and care.
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Review from Chris B (Son of Resident) published on 21 February 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father stayed at Westgate Care Centre for about four weeks before he sadly passed away. The building appears well designed and rooms are a good size and there are several communal lounges on each floor for residents to go to. The building appears well maintained and clean, it does not feel like
an institutional building like some care homes. The en suite toilets have good access, there are also large bathrooms for supported washing. The care staff I encountered appeared friendly and helpful, although they were sometimes difficult to find. The staff to resident ratio does not appear great but probably average. My dad reported that the staff were nice but waiting times after the call bell was pushed could be prolonged. Food appeared good quality and the menu choice was also good. There are visiting occupational therapist and physiotherapist with a gym and kitchen. Overall would I recommend Westgate? Yes I would.
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Review from Zoe (Granddaughter of Resident) published on 27 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westgate house care home cared for my lovely Nanny for 3 years, she suffered from ill health and dementia. All the staff at Westgate are amazing, kind, friendly and so loving to all the residents. From the nurses to the cleaners and everybody in between, we couldn't have asked for better care for our
nanny. She was looked after and loved by all the staff just as her family would have. We cannot thank everybody at Westgate enough for all you did for our wonderful Nan who sadly passed a few weeks ago.
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Review from Tony D (Resident) published on 26 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good welcome. Pleasant and helpful staff. Staff carers not always help when needed due to shortage. Good menu but food not always hot. Often after meal drink forgotten. Rehab staff very helpful. Good facilities in home. Problem with maintenance - took over a week to get w.c flush repaired. Situated
in a pleasant, quiet area. Helpful to visitors. In general much better than some homes I've heard about.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 76 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Westgate House Care Centre is calculated as follows: ( (731 Excellents x 5) + (122 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 892 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 74 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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