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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from E E (Resident / Service User) published on 31 August 2017 Submitted via Postal Card
Overall Experience
The staff assisted me to the best of their ability. I found them to be very helpful and friendly.
They always had time to help me and patience when I was slow to move.

All the staff were very caring.

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Review from Kay C (Resident / Service User) published on 21 August 2017 Submitted via Postal Card
Overall Experience

Very clean and friendly. Nice food, well looked after.

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Review from Maria H (Resident / Service User) published on 17 August 2017 Submitted via Postal Card
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Very, very good and very helpful, every one of the therapists and carers.

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Review from Marion M (Wife of Resident) published on 17 August 2017 Submitted via Postal Card
Overall Experience
My husband was treated with kindness and consideration throughout his stay. Nothing was too much trouble and the food was very good, a good selection and well cooked.
For myself, as his wife, all my questions were dealt with in a kind manner and again nothing was too much trouble.

We were both well pleased with the physio he had and again all questions were dealt with kindly and the aim towards his recovery well explained.

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Review from B N (Resident / Service User) published on 16 August 2017 Submitted via Postal Card
Overall Experience

I arrived needing help to get back on my feet and walking. The support was good and after a few days of walking and exercise, I could manage long corridors and stairs.

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Review from M W (Respite Resident) published on 16 August 2017 Submitted via Postal Card
Overall Experience
My stay here has been very pleasant as I am a stranger to the area. Staff are pleasant conscientious and extremely busy. I would point out the necessity of patients who need a toilet before, after and during meal breaks and change over staff AM and PM.

It is a basic human right to be able to be toileted. My rehabilitation has been slow and I thank everyone for their efforts.

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Review from Victor S (Resident / Service User) published on 8 August 2017 Submitted via Postal Card
Overall Experience

I have been a resident at Westgate House for a period of around one month and I have found it very much to my liking. The staff are friendly and obliging and always help when the need arises. The accommodation is superb, very light and airy and is kept spick and span. Thank you for a pleasant stay.

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Review from Margaret K (Wife of Resident) published on 3 August 2017 Submitted via Postal Card
Overall Experience

Excellent food and staff have been wonderful. My husband is now back on his feet due to all the staff's help in the therapy team with occupational therapy.

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Review from J B (Respite Resident) published on 30 July 2017 Submitted via Postal Card
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Staff were lovely and helpful. Everything is lovely. Would like another week there.

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Review from Edith W (Resident / Service User) published on 21 July 2017 Submitted via Postal Card
Overall Experience

Everything is excellent and very friendly and happy always. Made me become independent and enjoyed the breakfast club and the physio.

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Review from Hayley P (Daughter of Resident) published on 14 July 2017 Submitted via Postal Card
Overall Experience
At first, mum was very apprehensive about going into a nursing home. What a pleasant surprise she got!!

My sister, brothers and myself were so taken not only by the place itself - but by the warm, friendly and above all else, caring staff. They made us all feel very welcome at whatever time we turned up. No question was too trivial - if I didn't get an answer that day, it was there waiting for me the next. Thank you so very much for everything.

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Review from T R (Daughter of Resident) published on 10 July 2017 Submitted via Postal Card
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The home and staff are lovely.

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Review from Eileen S (Resident / Service User) published on 3 July 2017 Submitted via Postal Card
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I found the care given here first class. The staff were very kind and attentive at all times, nothing is too much trouble. No problems at all though they were very busy and the attention was available as soon as possible. Accommodation good, cleanliness maintained. Rehab activities and exercises very good. A reassuring experience.

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Review from Patricia B (Resident / Service User) published on 3 July 2017 Submitted via Postal Card
Overall Experience
During my stay at Westgate House Care Centre. I have been looked after extremely well the staff are so caring and kind to everybody and nothing is too much bother for them and their cheerfulness helps to keep up the spirits of the patients.

Physiotherapy and occupational therapy is excellent and have helped to get me independent.

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Review from Sheila B (Resident / Service User) published on 22 June 2017 Submitted via Postal Card
Overall Experience
I have always dreaded the thought of hospital because I have numerous food intorerences. You have coped amazingly well with this, far better than I ever expected. With very rare exceptions, I have been treated very well.

My only complaint is that the staff could be quieter at night.

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Review from Maureen W (Resident / Service User) published on 20 June 2017 Submitted via Postal Card
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The occupational therapist did an excellent job. Felt at ease with her helping me wash and dress, anything in general.

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Review from Patricia P (Resident / Service User) published on 9 June 2017 Submitted via Postal Card
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After a stay in Westgate, the occupational therapist has really been great along with many others.

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Review from N M (Resident / Service User) published on 7 June 2017 Submitted via Postal Card
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Westgate is a homely place to be.
Staff and carers are first class to all grades.

Food os good and wholesome to enjoy.

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Review from Susan D (Daughter of Resident) published on 2 June 2017 Submitted via Postal Card
Overall Experience

My mother came into the unit for rehabilitation following a urine infection. Unfortunately, she contracted pneumonia a week after she got here and didn't manage to rehabilitate. She was discharged home with a full care package. The nursing staff and carers were all very good and took good care of her. The unit is very well run and no complaints. Our issues were with the social services.

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Review from B B (Resident / Service User) published on 23 May 2017 Submitted via Postal Card
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I'm rather vague about everything, but very good service all round.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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