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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from M R (Resident / Service User) published on 12 January 2021 Submitted via Postal Card
Overall Experience

Sent to Westgate House Care Centre for mobilisation rehab. Physio was very good but there were not enough sessions to make a difference/improvement. Went home less mobile. Presumably because of Covid there was very little socialising so spent too much time sat in the chair all day. Needed to be mobilised which did not happen.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Dear Mavis, thank you for your feedback, and we're glad to hear you enjoyed your physio sessions with us. As with all our residents, an activity plan is given at the beginning of every week showing what we are doing, when and where. We have looked into your particular circumstance and can see that...  

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Review from J W (Respite Resident) published on 4 January 2021 Submitted via Postal Card
Overall Experience

Finding the experience very pleasant and comfortable. The staff were very supportive, caring and approachable.

Reply from Sophia Roberts, Head Office at Westgate House Care Centre

Thank you for your review. We are so glad to hear that you have had a pleasant and comfortable respite stay with us. Best wishes

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Review from Linda H (Daughter of Resident) published on 24 November 2020 Submitted via Website
Overall Experience

It was a very difficult decision to place mum into care. In particular, in our circumstances that she had lived with the family for nine years. Westgate House has an amazing staff who are compassionate, take the time to get to know each resident individually to be able to meet their individual requirements with attention to detail and to make them feel this is now their home. Without a doubt, Mum has bonded with several staff members and is relaxed and happy in her environment. She will often say how nice it is and how well she is looked after. The home is exceptionally well run. Mum's room always looks lovely as does she. From the family's perspective, the staff are always approachable. Can always answer any question asked and make us very welcome on our visits. I would like to take this opportunity of thanking the staff of Westgate House for making Mum happy at this point in her life.

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Review from Teresa M (Daughter of Resident) published on 20 October 2020 Submitted via Website
Overall Experience

I can not recommend this nursing home enough, my Mum was in the north for 10 weeks and transferred to Westgate 3 weeks ago. The communication is fantastic and I got to speak to the manager of Mum's floor to arrange a visit. They call you back and keep you in the loop and I finally got a visit last week. My mum looked beautiful, her hair was the best I have seen in years, and this is thanks to the ladies getting her ready for a visit, the nurse that brought her down was so attentive, it brought a tear to my eyes. I can not thank them enough for their total care. 5-star all the way.

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Review from Robert W (Son of Resident) published on 8 September 2020 Submitted via Website
Overall Experience

I would like to say thank you to all the wonderful carers who look after my mum at Westgate House. Nothing is too much trouble and whenever I phone up the lovely carers never mind taking the phone to my mum and letting me know how she's been doing, although it's very difficult with the COVID situation it's made so much easier to know mum is really happy and safe. Thank you again

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Review from Susanne A (Wife of Resident) published on 7 August 2020 Submitted via Website
Overall Experience

My husband has been in Westgate for over 9 years with advanced dementia. The staff are caring and very supportive of him and all the family. He is treated with dignity and the utmost respect which is so important in a disease like dementia. The professionalism, compassion, and skill of all the staff have been so evident in the way the coronavirus pandemic has been managed and they have done their utmost (and beyond) to protect and care for my husband and the other residents. The staff are friendly and easy to approach and any concerns I have are generally dealt with as soon as is feasibly possible. I am so grateful that my husband is being cared for in such a home with all his complex needs.

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Review from D L (Husband of Resident) published on 7 July 2020 Submitted via Postal Card
Overall Experience

My wife came in for 10 days, was very happy with all staff all very kind and physio got her to walk.

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Review from Janice A (Daughter of Resident) published on 18 June 2020 Submitted via Website
Overall Experience

My mum has been a resident at Westgate house for two years. She has severe dementia but Westgate has become her family and her safe haven. She settled in extremely quickly and is very happy. All of the staff treat her with respect and dignity and recognise her as an individual and understand her personality very well. There are a lot of activities and social gatherings that go on within the home which go unrecognised as dementia residents are unable to relay to relatives exactly what they have done from week to week. But it is obvious that my mum is relaxed and happy within the home environment.

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Review from Janice M (Daughter of Resident) published on 18 June 2020 Submitted via Website
Overall Experience
My dad has been a Resident at Westgate since November 2018, he is very happy and well cared for. Nothing is too much trouble, the nurses and carers treat him with respect and dignity and cater for his every need. Westgate is kept to a very high standard and I would highly recommend. Everyone is professional and friendly, myself and my family always feel welcomed when we visit.
Recently my dad had his 90th Birthday, sadly due to the virus we could not celebrate with him, Westgate gave him a lovely surprise and even faced timed us so we could speak to him, it was lovely.

I can only say a big thank you for all the care, respect and kindess they show my dad.

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Review from John D (Son of Resident) published on 2 June 2020 Submitted via Website
Overall Experience
Since Mum became a resident in the dementia unit 2 and a half years ago, Westgate House has become like a second home to me. The staff, relatives and residents have become like an extended family. This is a care home where everyone looks after each other. The staff really do care and often go above and beyond what is required of them. They are friendly, approachable and supportive and Mum has been treated with the kindness, respect and dignity that she really deserves.
Westgate House is well run and has good facilities for residents and visiting families. The living areas are clean and bright and well maintained. The food is really good and there is plenty of variety. Families are also engaged in the day to day run of the home via quarterly meetings with management.
I can’t thank the staff enough for the lengths they have gone to taking care of Mum and keeping her safe during the current CoVid19 crisis.

If you are looking for a home which cares I can thoroughly recommend Westgate House.

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Review from Derek (Husband of Resident) published on 2 June 2020 Submitted via Website
Overall Experience
A few months ago the Home had a CQC Review. I have read this report which is a very detailed inspection of the entire Home. The results were "Outstanding and Good".
Before the general lockdown, the home had started their own safety procedure, all visitors had to wash their hands and the visiting was then suspended days before the Government announced lockdown. This illustrates the details to protect the staff and residents. Extra precautions were taken for all the staff on entering and leaving the home.
Unfortunately, there was a time delay in relatives having any general news from the home but then a Zoom meeting for relatives with the Directors and Management was arranged and after that, there have been weekly updates and WhatsApp videos arranged for relatives and their loved one.

I am very pleased with the care and attention given to my wife and the very caring staff in these very difficult times and I know all precautions are being taken to keep this virus out of the home.

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Review from Edwin W (Stepson of Resident) published on 23 September 2019 Submitted via Postal Card
Overall Experience

Extremely welcoming from reception, office to staff on unit. Caring, diligent, friendly, patient, happy, nurtured, made to feel safe, homely and loved.

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Review from Gary A (Son of Resident) published on 27 August 2019 Submitted via Website
Overall Experience
My mother stayed for 2 weeks rehab following hospitalisation for double pneumonia and also to mobilise her again as her mobility was severely impaired. The quality of care was excellent. Staff were kind, caring and empathetic and the physiotherapy and occupational therapy team were a credit to their profession and did a great job helping her maximise her remaining mobility.
We were always made very welcome as visitors and the variety and quality of the food notable.

The links to social care were good ensuring a smooth transition home. Many thanks to all involved.

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Review from Paul M (Resident / Service User) published on 22 August 2019 Submitted via Postal Card
Overall Experience

This was the best stay I have had.

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Review from Christopher V (Resident / Service User) published on 13 August 2019 Submitted via Postal Card
Overall Experience
I am very satisfied with this care centre. Due to excellent physiotherapy, my mobility has improved greatly.
My physical health is also much better due to care and attention.

Staff vary in their friendliness but are all attentive.

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Review from Elizabeth M (Respite Resident) published on 9 August 2019 Submitted via Postal Card
Overall Experience

I have received such care and kindness from everyone. Thank you.

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Review from Victor L (Respite Resident) published on 9 August 2019 Submitted via Postal Card
Overall Experience

Having no one at home to look after me after my hip operation. I needed rehab and you have provided it perfectly.

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Review from D B (Resident / Service User) published on 9 August 2019 Submitted via Postal Card
Overall Experience

The staff cope extremely well in a very demanding job.

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Review from Glynnis F (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card
Overall Experience
My mum had a pleasant stay at Westgate House after being discharged from hospital with a fractured pelvis.
The staff were attentive, regularly checking on mum's wellbeing, her room was clean and bright and mum really enjoyed the food.

Mum had regular physio and occupational therapy from the kind and knowledgeable therapists so she was prepared for home when she was discharged. I visited daily and was always welcomed. Thank you.

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Review from K W (Daughter of Resident) published on 2 July 2019 Submitted via Postal Card
Overall Experience

Physio and OT therapy assistants - excellent progress made. Reliance on incontinence supplies rather than toileting. Weekend staff limited in number. My parent was only offered help to shower once in two weeks. In the last week of stay, the staff were more interactive with the resident but not always. Social care initiated by myself - no meetings set up until I contacted them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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