
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
Care Provided by Westgate House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Westgate Healthcare Ltd
- Private Owned
Person in charge
- Nancy Currie (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (109)
Visiting
- To arrange a visit, please call the home directly. There are no restrictions on visiting.
Parking
- Free on-site parking
Westgate House Care Centre Reviews (359)
Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years.
Over all time Westgate House Care Centre has 359 reviews.
Sent to Westgate House Care Centre for mobilisation rehab. Physio was very good but there were not enough sessions to make a difference/improvement. Went home less mobile. Presumably because of Covid there was very little socialising so spent too much time sat in the chair all day. Needed to be mobilised which did not happen.
Dear Mavis, thank you for your feedback, and we're glad to hear you enjoyed your physio sessions with us. As with all our residents, an activity plan is given at the beginning of every week showing what we are doing, when and where. We have looked into your particular circumstance and can see that...
Finding the experience very pleasant and comfortable. The staff were very supportive, caring and approachable.
Thank you for your review. We are so glad to hear that you have had a pleasant and comfortable respite stay with us. Best wishes
It was a very difficult decision to place mum into care. In particular, in our circumstances that she had lived with the family for nine years. Westgate House has an amazing staff who are compassionate, take the time to get to know each resident individually to be able to meet their individual requirements with attention to detail and to make them feel this is now their home. Without a doubt, Mum has bonded with several staff members and is relaxed and happy in her environment. She will often say how nice it is and how well she is looked after. The home is exceptionally well run. Mum's room always looks lovely as does she. From the family's perspective, the staff are always approachable. Can always answer any question asked and make us very welcome on our visits. I would like to take this opportunity of thanking the staff of Westgate House for making Mum happy at this point in her life.
I can not recommend this nursing home enough, my Mum was in the north for 10 weeks and transferred to Westgate 3 weeks ago. The communication is fantastic and I got to speak to the manager of Mum's floor to arrange a visit. They call you back and keep you in the loop and I finally got a visit last week. My mum looked beautiful, her hair was the best I have seen in years, and this is thanks to the ladies getting her ready for a visit, the nurse that brought her down was so attentive, it brought a tear to my eyes. I can not thank them enough for their total care. 5-star all the way.
I would like to say thank you to all the wonderful carers who look after my mum at Westgate House. Nothing is too much trouble and whenever I phone up the lovely carers never mind taking the phone to my mum and letting me know how she's been doing, although it's very difficult with the COVID situation it's made so much easier to know mum is really happy and safe. Thank you again
My husband has been in Westgate for over 9 years with advanced dementia. The staff are caring and very supportive of him and all the family. He is treated with dignity and the utmost respect which is so important in a disease like dementia. The professionalism, compassion, and skill of all the staff have been so evident in the way the coronavirus pandemic has been managed and they have done their utmost (and beyond) to protect and care for my husband and the other residents. The staff are friendly and easy to approach and any concerns I have are generally dealt with as soon as is feasibly possible. I am so grateful that my husband is being cared for in such a home with all his complex needs.
My wife came in for 10 days, was very happy with all staff all very kind and physio got her to walk.
My mum has been a resident at Westgate house for two years. She has severe dementia but Westgate has become her family and her safe haven. She settled in extremely quickly and is very happy. All of the staff treat her with respect and dignity and recognise her as an individual and understand her personality very well. There are a lot of activities and social gatherings that go on within the home which go unrecognised as dementia residents are unable to relay to relatives exactly what they have done from week to week. But it is obvious that my mum is relaxed and happy within the home environment.
Recently my dad had his 90th Birthday, sadly due to the virus we could not celebrate with him, Westgate gave him a lovely surprise and even faced timed us so we could speak to him, it was lovely.
I can only say a big thank you for all the care, respect and kindess they show my dad.
Westgate House is well run and has good facilities for residents and visiting families. The living areas are clean and bright and well maintained. The food is really good and there is plenty of variety. Families are also engaged in the day to day run of the home via quarterly meetings with management.
I can’t thank the staff enough for the lengths they have gone to taking care of Mum and keeping her safe during the current CoVid19 crisis.
If you are looking for a home which cares I can thoroughly recommend Westgate House.
Before the general lockdown, the home had started their own safety procedure, all visitors had to wash their hands and the visiting was then suspended days before the Government announced lockdown. This illustrates the details to protect the staff and residents. Extra precautions were taken for all the staff on entering and leaving the home.
Unfortunately, there was a time delay in relatives having any general news from the home but then a Zoom meeting for relatives with the Directors and Management was arranged and after that, there have been weekly updates and WhatsApp videos arranged for relatives and their loved one.
I am very pleased with the care and attention given to my wife and the very caring staff in these very difficult times and I know all precautions are being taken to keep this virus out of the home.
Extremely welcoming from reception, office to staff on unit. Caring, diligent, friendly, patient, happy, nurtured, made to feel safe, homely and loved.
We were always made very welcome as visitors and the variety and quality of the food notable.
The links to social care were good ensuring a smooth transition home. Many thanks to all involved.
This was the best stay I have had.
My physical health is also much better due to care and attention.
Staff vary in their friendliness but are all attentive.
I have received such care and kindness from everyone. Thank you.
Having no one at home to look after me after my hip operation. I needed rehab and you have provided it perfectly.
The staff cope extremely well in a very demanding job.
The staff were attentive, regularly checking on mum's wellbeing, her room was clean and bright and mum really enjoyed the food.
Mum had regular physio and occupational therapy from the kind and knowledgeable therapists so she was prepared for home when she was discharged. I visited daily and was always welcomed. Thank you.
Physio and OT therapy assistants - excellent progress made. Reliance on incontinence supplies rather than toileting. Weekend staff limited in number. My parent was only offered help to shower once in two weeks. In the last week of stay, the staff were more interactive with the resident but not always. Social care initiated by myself - no meetings set up until I contacted them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 26 July 2026Please call the home directly to find out about bed vacancies.
News (71) & Events (0)
- 17 Jul 2026
Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...
- 16 Jul 2026
An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...
- 15 Jul 2026
Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...
There are no upcoming events for Westgate House Care Centre.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Westgate Healthcare Ltd
- 10 Nov 2018Recipient: Westgate Healthcare Ltd
- 24 Nov 2017Recipient: Westgate Healthcare Ltd
Accreditations
There are no accreditations posted yet for Westgate House Care Centre.
Meet the Team (1)

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.