Westgate House Care Centre

I was transferred to Westgate House Care Centre from hospital for rehab after spending almost five weeks in the hospital. I found the home very clean and welcoming. All the staff were very professional and extremely friendly, nothing was too much trouble.

I came to Westgate from the hospital - on one occasion to recover from a broken arm. Then subsequently to recover from an operation - on both occasions, I found all the staff extremely kind and caring. They were thoughtful of my situation and treated me with dignity and respect. I would have no hesitation in recommending Westgate to others like me. Thank you!

My lovely mum is in Westgate House and it was my Dad's 60th Anniversary. Mum has dementia so she doesn’t know this. But I cannot thank the Primrose Unit enough for making it as special as they could. Really made my Dad's day. The whole family would like to send our heartfelt thanks for all their hard work and effort.

My husband was discharged from hospital to the home, under health/social care Covid regulations and so I did not have a choice of the care home he was placed in. This, plus the inability to enter the home, to view the facilities and to meet staff and to only be able to visit him occasionally outside, was concerning and stressful. Over time, however, it became apparent that he was well cared for and that staff had worked hard to understand his needs - as he was unable to communicate these due to his dementia - and to address them. When it became clear that my husband was nearing the end of his life, the staff made every effort to keep me updated and to facilitate extra visits. The unit manager, in particular, could not have been more supportive. I am thankful for the professional, respectful and dignified care the staff provided.

My stepmum was a resident from the beginning of COVID lockdown 2020. Such a difficult time for residents, families and staff. They have been so kind to everyone. My stepmum said they helped her with everything - nothing too much trouble, and with dignity at all times. She was comfortable being there. The staff were extremely helpful at all times. When it came near to her passing, they encouraged us to call whenever we felt the need to. They weren't just caring for my stepmum, but for us too. They were genuinely upset too when she did pass. A great team! Thank you so much.

I went there for rehabilitation after surgery on my leg, although the home is primarily for the elderly and I am only 45. The staff and management on the first floor where I was staying, I have to say, were excellent and didn't make it feel like I was staying in an old people's home.

My Dad was transferred from hospital to Westgate for rehabilitation after breaking his hip just before Christmas. Unfortunately, he had other health problems which required more end of life care, rather than rehabilitation. All the staff were fantastic. Nothing was too much trouble. Communication between staff and myself was excellent, despite these unprecedented times and the fact they had a big problem with their telephone system, staff resorted to using their personal phones. Took great comfort in knowing he received the best possible end of life care. We thank them from the bottom of our hearts.

Sent to Westgate House Care Centre for mobilisation rehab. Physio was very good but there were not enough sessions to make a difference/improvement. Went home less mobile. Presumably because of Covid there was very little socialising so spent too much time sat in the chair all day. Needed to be mobilised which did not happen.

Finding the experience very pleasant and comfortable. The staff were very supportive, caring and approachable.

It was a very difficult decision to place mum into care. In particular, in our circumstances that she had lived with the family for nine years. Westgate House has an amazing staff who are compassionate, take the time to get to know each resident individually to be able to meet their individual requirements with attention to detail and to make them feel this is now their home. Without a doubt, Mum has bonded with several staff members and is relaxed and happy in her environment. She will often say how nice it is and how well she is looked after. The home is exceptionally well run. Mum's room always looks lovely as does she. From the family's perspective, the staff are always approachable. Can always answer any question asked and make us very welcome on our visits. I would like to take this opportunity of thanking the staff of Westgate House for making Mum happy at this point in her life.

I can not recommend this nursing home enough, my Mum was in the north for 10 weeks and transferred to Westgate 3 weeks ago. The communication is fantastic and I got to speak to the manager of Mum's floor to arrange a visit. They call you back and keep you in the loop and I finally got a visit last week. My mum looked beautiful, her hair was the best I have seen in years, and this is thanks to the ladies getting her ready for a visit, the nurse that brought her down was so attentive, it brought a tear to my eyes. I can not thank them enough for their total care. 5-star all the way.

I would like to say thank you to all the wonderful carers who look after my mum at Westgate House. Nothing is too much trouble and whenever I phone up the lovely carers never mind taking the phone to my mum and letting me know how she's been doing, although it's very difficult with the COVID situation it's made so much easier to know mum is really happy and safe. Thank you again

My husband has been in Westgate for over 9 years with advanced dementia. The staff are caring and very supportive of him and all the family. He is treated with dignity and the utmost respect which is so important in a disease like dementia. The professionalism, compassion, and skill of all the staff have been so evident in the way the coronavirus pandemic has been managed and they have done their utmost (and beyond) to protect and care for my husband and the other residents. The staff are friendly and easy to approach and any concerns I have are generally dealt with as soon as is feasibly possible. I am so grateful that my husband is being cared for in such a home with all his complex needs.

My wife came in for 10 days, was very happy with all staff all very kind and physio got her to walk.

My mum has been a resident at Westgate house for two years. She has severe dementia but Westgate has become her family and her safe haven. She settled in extremely quickly and is very happy. All of the staff treat her with respect and dignity and recognise her as an individual and understand her personality very well. There are a lot of activities and social gatherings that go on within the home which go unrecognised as dementia residents are unable to relay to relatives exactly what they have done from week to week. But it is obvious that my mum is relaxed and happy within the home environment.

I can only say a big thank you for all the care, respect and kindess they show my dad.

If you are looking for a home which cares I can thoroughly recommend Westgate House.

I am very pleased with the care and attention given to my wife and the very caring staff in these very difficult times and I know all precautions are being taken to keep this virus out of the home.

Extremely welcoming from reception, office to staff on unit. Caring, diligent, friendly, patient, happy, nurtured, made to feel safe, homely and loved.

The links to social care were good ensuring a smooth transition home. Many thanks to all involved.