Submit a Review for Princess Lodge Care Centre
17 Curie Avenue, Off Okus Road, Swindon, SN1 4GB
View full details of Princess Lodge Care CentreLatest Reviews for Princess Lodge Care Centre
28 January 2026
My Mum has been a resident at Princess Lodge for the last 9 months. I visit her on a regular basis, the staff across all functions; Administration, Reception, Management, Carers, Nursing, Domestic (Catering) have always been sensitive, supportive and professional in managing Mum's complex care
needs. She is treated with respect, and dignity. Myself and my brother have always been contacted proactively if any areas of concern have been identified. Regular cleaning protocols both inside her room but also communal areas such as the corridors, kitchen and dining areas are evident. There is a full programme of activities available but given Mum's declining health and cognitive skills her participation in these activities have decreased but I know she has 1:1 activity engagement in her room which is appreciated. On value for money I have answered 'don't know' because we have no benchmark. All other areas are scored Excellent because I cannot think of any areas for improvement.
28 January 2026
I'm so relieved and at peace that my mother in law is in princess lodge, all staff are absolutely great, care workers and all staff are great, they treat my mother in law with respect, dignity, and care, I turned up today and my mother in law was making scones with all the other residents, we've
been caring for my mother in law for 30yrs, we've finally got our life's back on track, and I trust all staff with mum, the carers work is undoubtedly the best,my mother in law has settled in well, nothing is too much for all the staff, I'm 100% happy with the care, such a warm family environment, it's just so nice there. X
13 January 2026
I find the staff and carers always very helpful and polite. The building is generally clean and warm. My sister appears to be, mostly, content and well cared for. Can't ask for more. Thank you!
17 December 2025
My mum has been at Princess Lodge Care Centre almost five years now. She has Alzheimer's. In her previous situation she was sad and unmotivated after the loss of her husband who she misses so very much. After moving to Princess Lodge and settling in, we noticed a marked improvement in her mood, and
her general state of interest in daily activities. She is content now. We have been impressed with the level of care she receives, for her mental & physical health and general wellbeing. Her room is kept clean and tidy. The staff encourage her to be involved in the social activities, they are kind and friendly, and everyone is always positive. In addition, the staff have gone above and beyond to enable my sister and myself to communicate with mum from the USA using video conferencing. We each have an arrangement to chat once a week, and the staff set mum up in front of a computer, it's easy and it has been so lovely to see her now that she cannot manage her phone anymore :)
15 December 2025
Barely slept the last few nights - day and night residents entering my room. These are residents that constantly wander and can become abusive and aggressive. My room has a gate. Not to keep me in but to keep them out. It doesn't work. I asked why these residents didn't have gates to keep them in
their rooms. Was told they couldn't be restricted but I'm expected to keep my gate across which makes me feel like a prisoner in my own room. I now refuse to do so. I am very upset about this home. I didn't want to come here in the first place - now I know why the bad reputation.
14 October 2025
Mum was at Princess Lodge for two years. At first, she was encouraged and able to join in with activities, and she made a few friends. During her second year there, she was less able to join in and eventually became bedbound. Throughout all her time there she was treated courteously and caringly by
all the staff. They were always friendly and welcoming, and seemed to want the best for her. Mum could be a little awkward at time,s but they still treated her patiently. She had a nice room.
10 October 2025
Fantastic care provided by all the staff working at Princess Lodge Care Centre. Environment always kept clean and tidy. My Grandma isn't able to speak English, but always tells me how much she appreciates the patience, care and love that is provided to her by all the staff working at Princess Lodge
Care Centre.
24 September 2025
My dad went into princess Lodge. I was so worried about him going in but after a few weeks he was fine and I was OK with it. All the staff were so fantastic and they all loved my dad as he was a character. Unfortunately he passed away a few weeks ago. The staff work so hard to make sure everyone is
OK. The atmosphere in there is so calm and we got to know the other residents so much so that we still want to visit. If anyone is thinking of putting a family member in there I would highly recommend them and I would do it all again
04 September 2025
Since being at Princess Lodge mums life has improved beyond all expectations. She is now happy ,around people and no longer lonely, most importantly she is safe.She is kept clean and the care is way beyond what she was previously receiving in the community. The Staff are hard working ,friendly and
committed, everyone -Management ,the girls on Reception ,the Carers,Nurses,Kitchen Staff,the entertainment staff,Cleaners and Caretakers all fantastic. Thankyou .
04 September 2025
I can honestly say that Princess Lodge Swindon is absolutely fabulous place where all members of staff from kitchen to management show
Residence nothing but respect dignity & care whilst keeping relatives informed on how their loved ones are doing.
20 August 2025
My sister lived in Princess lodge for 3 years until she passed away in August 2024
She was treated with respect and kindness.. she was always happy with every aspect of the care home.. All her needs were met with care and kindness.. knowing this enabled us as a family to feel secure in the
knowledge she was happy, even in the most difficult times.
We would recommend princess lodge for this reason.. The staff were amazing from the maintenance staff right up to the management team .. A special mention to the nursing staff and care assistants who did go above and behind to meet my sisters complicated needs..
06 August 2025
I find the home warm and welcoming since my friend arrived. The management team is very helpful and kind. The team on the floor is knowledgeable about my friend. I am happy my friend is settled and I know they are well cared for and safe.
16 July 2025
My mum was at Princess Lodge for nearly three years. She had Parkinsons disease and was bed bound. In those 3 years I never had to worry if my mum was being looked after well. There was always a constant stream of staff checking in on her. I was kept fully informed about everything.
The care home
has a wonderful energy about it and hums with life and vibrancy. Both care staff and office staff all interact with the residents and everyone knows everyone. The are lots of activities both inside and out in their safe and fully accessible garden.
The rooms are big and bright with natural light and modern fittings but there is also multiple lounges available for sitting in with your loved one. There is even a Bar (no alcohol though) and a hairdressers.
I highly recommend Princess Lodge Care Centre and wholeheartedly thank them for looking after my mum with care and respect when she was at the most venerable stage of her life.
09 July 2025
My Uncle spent 7years as a resident in Princess Lodge Care Home after suffering a severe stroke.
He was paralysed down his right side and was unable to speak but still retained his mental capacity and was able to communicate his likes and dislikes.
The staff always treated him with dignity,
kindness and respect and although he obviously wasn't happy with his situation, he was happy and settled there.
Whenever I visited the staff were friendly and helpful and I was kept well informed of any medical issues or problems. More importantly, my Uncle was always consulted about any treatments or changes and his wishes were listened to and respected.
08 July 2025
Princess Lodge staff are unique in their beautiful care of their residents. They talk, they hold hands, they listen and they respect their residents and family members. I can only thank them from the bottom of my heart for their care and love in my father's final weeks.
03 July 2025
Staff has been very cooperative towards my mother, they have been taking her needs into consideration and have make sure that she is doing good
Staff make sure that my mother will eat food they always encourage her and make sure that she eats well
28 May 2025
I live in the USA and my Mum has been a resident with Princess Lodge for a few years now as she has dementia. The Staff are always so friendly and helpful and my Mum has a lovely room. She is very well cared for. The Staff at Princess Lodge recognize how important it is to me to maintain contact
with my Mum and they make it very easy for me to stay in contact. The Manager sets up a TEAMs call for during the week for when I request it, and then arranges for my Mum to be in the office so that I we can video chat together. It is really wonderful. With the difference in time zones, I call in the early morning from the USA and it is end of day in the UK. My other siblings live closer by in the UK and visit regularly and take Mum out for coffee or lunch when they can. I highly recommend Princess Lodge.
13 May 2025
Since mum has been in Princess Lodge, we've been able to go away, something we've not been able to do for 25 years. It's nice to know mums cared for, it's peace of mind. I've got a new lease of life. Mum is cared for, and good care is everything to us.
13 May 2025
I feel the staff are doing their very best to keep my uncle motivated and engaged. He's not one to mix with others but they are still trying. The hospitality service manager has said he is going to organise for my uncle to eat in the communal area once a week. My uncle has agreed ti this.
I'm
happy with the calls I get, as I am my uncles next of kin, asking for my consent for various things. I really like when I'm called to let me know my uncle is resident of the week.
We struggled taking my uncle out for lunch recently and have been offered the option of using the residents lounge for a family gathering. What a fantastic idea. So pleased we can get to see him, with other family members, without the worry of him needing to use the 'facilities'. This option will make the event stress free and alot better for my uncle. Thanks to the hospitality service manager for facilitating this.
Thanks to all the staff team for their consistent, caring, friendly and respectful approach.
09 May 2025
I am an ex-nurse and have worked in many Nursing Homes over the years, I have found this Care Home to be one of the best I have ever encountered, the staff bend over backwards to help the resident and their family. They have a number of activities during the year, which are very well organised and
attended. The rooms are always clean and tidy, and the food is very good. I would highly recommend this Care Home.
Latest Reviews for Princess Lodge Care Centre
28 January 2026
My Mum has been a resident at Princess Lodge for the last 9 months. I visit her on a regular basis, the staff across all functions; Administration, Reception, Management, Carers, Nursing, Domestic (Catering) have always been sensitive, supportive and professional in managing Mum's complex care
needs. She is treated with respect, and dignity. Myself and my brother have always been contacted proactively if any areas of concern have been identified. Regular cleaning protocols both inside her room but also communal areas such as the corridors, kitchen and dining areas are evident. There is a full programme of activities available but given Mum's declining health and cognitive skills her participation in these activities have decreased but I know she has 1:1 activity engagement in her room which is appreciated. On value for money I have answered 'don't know' because we have no benchmark. All other areas are scored Excellent because I cannot think of any areas for improvement.
28 January 2026
I'm so relieved and at peace that my mother in law is in princess lodge, all staff are absolutely great, care workers and all staff are great, they treat my mother in law with respect, dignity, and care, I turned up today and my mother in law was making scones with all the other residents, we've
been caring for my mother in law for 30yrs, we've finally got our life's back on track, and I trust all staff with mum, the carers work is undoubtedly the best,my mother in law has settled in well, nothing is too much for all the staff, I'm 100% happy with the care, such a warm family environment, it's just so nice there. X
13 January 2026
I find the staff and carers always very helpful and polite. The building is generally clean and warm. My sister appears to be, mostly, content and well cared for. Can't ask for more. Thank you!
17 December 2025
My mum has been at Princess Lodge Care Centre almost five years now. She has Alzheimer's. In her previous situation she was sad and unmotivated after the loss of her husband who she misses so very much. After moving to Princess Lodge and settling in, we noticed a marked improvement in her mood, and
her general state of interest in daily activities. She is content now. We have been impressed with the level of care she receives, for her mental & physical health and general wellbeing. Her room is kept clean and tidy. The staff encourage her to be involved in the social activities, they are kind and friendly, and everyone is always positive. In addition, the staff have gone above and beyond to enable my sister and myself to communicate with mum from the USA using video conferencing. We each have an arrangement to chat once a week, and the staff set mum up in front of a computer, it's easy and it has been so lovely to see her now that she cannot manage her phone anymore :)
15 December 2025
Barely slept the last few nights - day and night residents entering my room. These are residents that constantly wander and can become abusive and aggressive. My room has a gate. Not to keep me in but to keep them out. It doesn't work. I asked why these residents didn't have gates to keep them in
their rooms. Was told they couldn't be restricted but I'm expected to keep my gate across which makes me feel like a prisoner in my own room. I now refuse to do so. I am very upset about this home. I didn't want to come here in the first place - now I know why the bad reputation.
14 October 2025
Mum was at Princess Lodge for two years. At first, she was encouraged and able to join in with activities, and she made a few friends. During her second year there, she was less able to join in and eventually became bedbound. Throughout all her time there she was treated courteously and caringly by
all the staff. They were always friendly and welcoming, and seemed to want the best for her. Mum could be a little awkward at time,s but they still treated her patiently. She had a nice room.
10 October 2025
Fantastic care provided by all the staff working at Princess Lodge Care Centre. Environment always kept clean and tidy. My Grandma isn't able to speak English, but always tells me how much she appreciates the patience, care and love that is provided to her by all the staff working at Princess Lodge
Care Centre.
24 September 2025
My dad went into princess Lodge. I was so worried about him going in but after a few weeks he was fine and I was OK with it. All the staff were so fantastic and they all loved my dad as he was a character. Unfortunately he passed away a few weeks ago. The staff work so hard to make sure everyone is
OK. The atmosphere in there is so calm and we got to know the other residents so much so that we still want to visit. If anyone is thinking of putting a family member in there I would highly recommend them and I would do it all again
04 September 2025
Since being at Princess Lodge mums life has improved beyond all expectations. She is now happy ,around people and no longer lonely, most importantly she is safe.She is kept clean and the care is way beyond what she was previously receiving in the community. The Staff are hard working ,friendly and
committed, everyone -Management ,the girls on Reception ,the Carers,Nurses,Kitchen Staff,the entertainment staff,Cleaners and Caretakers all fantastic. Thankyou .
04 September 2025
I can honestly say that Princess Lodge Swindon is absolutely fabulous place where all members of staff from kitchen to management show
Residence nothing but respect dignity & care whilst keeping relatives informed on how their loved ones are doing.
20 August 2025
My sister lived in Princess lodge for 3 years until she passed away in August 2024
She was treated with respect and kindness.. she was always happy with every aspect of the care home.. All her needs were met with care and kindness.. knowing this enabled us as a family to feel secure in the
knowledge she was happy, even in the most difficult times.
We would recommend princess lodge for this reason.. The staff were amazing from the maintenance staff right up to the management team .. A special mention to the nursing staff and care assistants who did go above and behind to meet my sisters complicated needs..
06 August 2025
I find the home warm and welcoming since my friend arrived. The management team is very helpful and kind. The team on the floor is knowledgeable about my friend. I am happy my friend is settled and I know they are well cared for and safe.
16 July 2025
My mum was at Princess Lodge for nearly three years. She had Parkinsons disease and was bed bound. In those 3 years I never had to worry if my mum was being looked after well. There was always a constant stream of staff checking in on her. I was kept fully informed about everything.
The care home
has a wonderful energy about it and hums with life and vibrancy. Both care staff and office staff all interact with the residents and everyone knows everyone. The are lots of activities both inside and out in their safe and fully accessible garden.
The rooms are big and bright with natural light and modern fittings but there is also multiple lounges available for sitting in with your loved one. There is even a Bar (no alcohol though) and a hairdressers.
I highly recommend Princess Lodge Care Centre and wholeheartedly thank them for looking after my mum with care and respect when she was at the most venerable stage of her life.
09 July 2025
My Uncle spent 7years as a resident in Princess Lodge Care Home after suffering a severe stroke.
He was paralysed down his right side and was unable to speak but still retained his mental capacity and was able to communicate his likes and dislikes.
The staff always treated him with dignity,
kindness and respect and although he obviously wasn't happy with his situation, he was happy and settled there.
Whenever I visited the staff were friendly and helpful and I was kept well informed of any medical issues or problems. More importantly, my Uncle was always consulted about any treatments or changes and his wishes were listened to and respected.
08 July 2025
Princess Lodge staff are unique in their beautiful care of their residents. They talk, they hold hands, they listen and they respect their residents and family members. I can only thank them from the bottom of my heart for their care and love in my father's final weeks.
03 July 2025
Staff has been very cooperative towards my mother, they have been taking her needs into consideration and have make sure that she is doing good
Staff make sure that my mother will eat food they always encourage her and make sure that she eats well
28 May 2025
I live in the USA and my Mum has been a resident with Princess Lodge for a few years now as she has dementia. The Staff are always so friendly and helpful and my Mum has a lovely room. She is very well cared for. The Staff at Princess Lodge recognize how important it is to me to maintain contact
with my Mum and they make it very easy for me to stay in contact. The Manager sets up a TEAMs call for during the week for when I request it, and then arranges for my Mum to be in the office so that I we can video chat together. It is really wonderful. With the difference in time zones, I call in the early morning from the USA and it is end of day in the UK. My other siblings live closer by in the UK and visit regularly and take Mum out for coffee or lunch when they can. I highly recommend Princess Lodge.
13 May 2025
Since mum has been in Princess Lodge, we've been able to go away, something we've not been able to do for 25 years. It's nice to know mums cared for, it's peace of mind. I've got a new lease of life. Mum is cared for, and good care is everything to us.
13 May 2025
I feel the staff are doing their very best to keep my uncle motivated and engaged. He's not one to mix with others but they are still trying. The hospitality service manager has said he is going to organise for my uncle to eat in the communal area once a week. My uncle has agreed ti this.
I'm
happy with the calls I get, as I am my uncles next of kin, asking for my consent for various things. I really like when I'm called to let me know my uncle is resident of the week.
We struggled taking my uncle out for lunch recently and have been offered the option of using the residents lounge for a family gathering. What a fantastic idea. So pleased we can get to see him, with other family members, without the worry of him needing to use the 'facilities'. This option will make the event stress free and alot better for my uncle. Thanks to the hospitality service manager for facilitating this.
Thanks to all the staff team for their consistent, caring, friendly and respectful approach.
09 May 2025
I am an ex-nurse and have worked in many Nursing Homes over the years, I have found this Care Home to be one of the best I have ever encountered, the staff bend over backwards to help the resident and their family. They have a number of activities during the year, which are very well organised and
attended. The rooms are always clean and tidy, and the food is very good. I would highly recommend this Care Home.