Princess Lodge Care Centre

17 Curie Avenue, Off Okus Road, Swindon SN1 4GB
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9.9 62 Reviews
  • Princess Lodge Care Centre, Swindon
Princess Lodge Care Centre is situated near to local amenities and is well served by public transport. It is a modern home with en suite facilities in all rooms. There are large communal areas with access to a secure garden. To arrange a visit, please call in or ring to make an appointment.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1563
  • Self-Funded Nursing Dementia Care: from £1717

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Princess Lodge Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Olari Emanuel (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)

Princess Lodge Care Centre Reviews (62)

9.9

Princess Lodge Care Centre has a Review Score of 9.9 (9.923) out of 10, based on 18 reviews in the last 2 years.
Over all time Princess Lodge Care Centre has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Princess Lodge Care Centre
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Review from Mark B (Son of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since being at Princess Lodge mums life has improved beyond all expectations. She is now happy ,around people and no longer lonely, most importantly she is safe.She is kept clean and the care is way beyond what she was previously receiving in the community. The Staff are hard working ,friendly and committed,
everyone -Management ,the girls on Reception ,the Carers,Nurses,Kitchen Staff,the entertainment staff,Cleaners and Caretakers all fantastic. Thankyou .
Reply from Emanuel Olari, Home Manager at Princess Lodge Care Centre

Thank you for taking the time to leave this 5 star review. I am pleased to hear you mum is happy with us at Princess Lodge and is enjoying being part of our community. I will pass on your comments to the team as this will mean the world to them.

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Review from Julie B (Daughter-in-law of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say that Princess Lodge Swindon is absolutely fabulous place where all members of staff from kitchen to management show
Residence nothing but respect dignity & care whilst keeping relatives informed on how their loved ones are doing.
Reply from Emanuel Olari, Home Manager at Princess Lodge Care Centre

Thank you for taking the time to write a review, I am delighted to hear you are so happy with the home and will share this with the whole team.

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Review from Belinda G (Sister of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister lived in Princess lodge for 3 years until she passed away in August 2024
She was treated with respect and kindness.. she was always happy with every aspect of the care home.. All her needs were met with care and kindness.. knowing this enabled us as a family to feel secure in the knowledge
she was happy, even in the most difficult times.
We would recommend princess lodge for this reason.. The staff were amazing from the maintenance staff right up to the management team .. A special mention to the nursing staff and care assistants who did go above and behind to meet my sisters complicated needs..
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Review from V F (Friend of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home warm and welcoming since my friend arrived. The management team is very helpful and kind. The team on the floor is knowledgeable about my friend. I am happy my friend is settled and I know they are well cared for and safe.
Reply from Emanuel Olari, Home Manager at Princess Lodge Care Centre

Thank you very much for taking the time to share your experience via this review. We are grateful for your kindness, trust and support.

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Review from F M (Daughter of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Princess Lodge for nearly three years. She had Parkinsons disease and was bed bound. In those 3 years I never had to worry if my mum was being looked after well. There was always a constant stream of staff checking in on her. I was kept fully informed about everything.
The care home has
a wonderful energy about it and hums with life and vibrancy. Both care staff and office staff all interact with the residents and everyone knows everyone. The are lots of activities both inside and out in their safe and fully accessible garden.
The rooms are big and bright with natural light and modern fittings but there is also multiple lounges available for sitting in with your loved one. There is even a Bar (no alcohol though) and a hairdressers.
I highly recommend Princess Lodge Care Centre and wholeheartedly thank them for looking after my mum with care and respect when she was at the most venerable stage of her life.
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Review from J P (Niece of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle spent 7years as a resident in Princess Lodge Care Home after suffering a severe stroke.
He was paralysed down his right side and was unable to speak but still retained his mental capacity and was able to communicate his likes and dislikes.
The staff always treated him with dignity, kindness
and respect and although he obviously wasn't happy with his situation, he was happy and settled there.


Whenever I visited the staff were friendly and helpful and I was kept well informed of any medical issues or problems. More importantly, my Uncle was always consulted about any treatments or changes and his wishes were listened to and respected.

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Review from Sarah S (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Princess Lodge staff are unique in their beautiful care of their residents. They talk, they hold hands, they listen and they respect their residents and family members. I can only thank them from the bottom of my heart for their care and love in my father's final weeks.
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Review from F C (Son of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff has been very cooperative towards my mother, they have been taking her needs into consideration and have make sure that she is doing good
Staff make sure that my mother will eat food they always encourage her and make sure that she eats well
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Review from Deb K (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in the USA and my Mum has been a resident with Princess Lodge for a few years now as she has dementia. The Staff are always so friendly and helpful and my Mum has a lovely room. She is very well cared for. The Staff at Princess Lodge recognize how important it is to me to maintain contact with
my Mum and they make it very easy for me to stay in contact. The Manager sets up a TEAMs call for during the week for when I request it, and then arranges for my Mum to be in the office so that I we can video chat together. It is really wonderful. With the difference in time zones, I call in the early morning from the USA and it is end of day in the UK. My other siblings live closer by in the UK and visit regularly and take Mum out for coffee or lunch when they can. I highly recommend Princess Lodge.
Reply from Emanuel Olari, Home Manager at Princess Lodge Care Centre

Thank you very much for taking the time to write this wonderful review. We appreciate the trust you have placed in us and grateful for recommending us

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Review from D S (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum has been in Princess Lodge, we've been able to go away, something we've not been able to do for 25 years. It's nice to know mums cared for, it's peace of mind. I've got a new lease of life. Mum is cared for, and good care is everything to us.
Reply from Emanuel Olari, Home Manager at Princess Lodge Care Centre

Thank you very much for the appreciation and recognition shown towards our team in your review. We really appreciate your kind words; it means so much to the team that you can feel able to go away and be assured your mum is being cared for.

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Review from T M (Niece of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I feel the staff are doing their very best to keep my uncle motivated and engaged. He's not one to mix with others but they are still trying. The hospitality service manager has said he is going to organise for my uncle to eat in the communal area once a week. My uncle has agreed ti this.
I'm happy
with the calls I get, as I am my uncles next of kin, asking for my consent for various things. I really like when I'm called to let me know my uncle is resident of the week.
We struggled taking my uncle out for lunch recently and have been offered the option of using the residents lounge for a family gathering. What a fantastic idea. So pleased we can get to see him, with other family members, without the worry of him needing to use the 'facilities'. This option will make the event stress free and alot better for my uncle. Thanks to the hospitality service manager for facilitating this.
Thanks to all the staff team for their consistent, caring, friendly and respectful approach.
Reply from Emanuel Olari, Home Manager at Princess Lodge Care Centre

Thank you very much for the appreciation and recognition shown towards our team in your review.We really appreciate your kind words, they have really boosted the morale of the staff.

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Review from Ann B (Sister-in-law of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am an ex-nurse and have worked in many Nursing Homes over the years, I have found this Care Home to be one of the best I have ever encountered, the staff bend over backwards to help the resident and their family. They have a number of activities during the year, which are very well organised and
attended. The rooms are always clean and tidy, and the food is very good. I would highly recommend this Care Home.
Reply from Emanuel Olari, Home Manager at Princess Lodge Care Centre

Thank you very much for taking the time to write such a wonderful review and share your experience. I will share your amazing feedback with our team as I am sure they will be very happy when they see it.

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Review from P M (Sister of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were quite apprehensive of our relative going into Princess Lodge. From day one we were greeted by a friendly team and now after 9months we still get that warm greeting at reception. My sister has dementia and I observe her nearly every day being treated with such kindness and professionalism.
Whether it be the care staff, nurses, cleaners or the management team they all talk to her and always use her name. Her room is always spotless, her clothes are well looked after by the laundry services and the kitchen provide her with a varied menu. Entertainment is provided for her if she wishes and as a family we are invited along to many of the events. It's lovely to see how the staff, despite many challenges treat EVERYONE with such kindness and dignity. It's lovely to see staff who really do care about their work, and nothing is too much trouble. As a family we are really pleased and grateful to all that work together to make this home the safe and welcoming place it is.
Reply from Anne Pink, Commercial Business Partner at Princess Lodge Care Centre

Thank you so much for taking the time to write such a lovely review of our home. The team at Princess Lodge strive to make everyone feel welcome and they will be delighted to hear your kind words.

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Review from Andrea F (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went to Princess Lodge Care Centre, Swindon following a lengthy illness in hospital. He went there very weak, not very mobile with a loss of appetite.
After nearly a month he increased his mobility, regained his appetite and to go home and live independently.
The staff were professional,
caring and thorough.
The Centre was clean, comfortable with numerous facilities.
My father really enjoyed his stay there.
Thank you
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Review from Angelene A (Power of Attorney of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is such a lovely place. The staff are all very friendly and caring. The rooms are very nice. They offer lots of activities for the residents. They all go out of their way to ensure residents are happy. The food is of very high standard. This is a great care facility for anyone who needs
nursing care.
Highly recommended. I'm completely happy that my person is extremely well looked after, safe, secure and stimulated.
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Review from Stacey T (Daughter of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two receptionists are absolutely amazing. One of them helped to settle Mum in when she arrived and put her at ease. My mum is a very difficult person, the staff are completely unfazed by this and have always treated her with kindness despite her bad behaviour. Very impressed with the home and the
staff.
Reply from Emanuel, Home Manager at Princess Lodge Care Centre

Dear Stacey, thank you for taking the time to leave us a review and share the experience that you have had at Princess Lodge. We are so pleased that you and your mother had a great experience. I will share your amazing feedback with our team as I am sure they will be very happy when they see it.

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Review from Annie M (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Princess Lodge in January. She has been treated with great kindness and looked after well. Whilst all the staff are very good, some are outstanding - I always know when one particular nurse is on duty as my mum’s hair is always freshly washed by her. The staff have been kind and
supportive to me at this particularly difficult time. Nothing is too much trouble for them. Everyone greets me with a friendly smile. The rooms are clean and well-equipped. In terms of activities, there is always something going on but my mother is, sadly, not in a fit state to participate.
Reply from Carys Miller, Digital Marketing Apprentice at Princess Lodge Care Centre

Thank you for your kind review of the home, we are pleased that you are happy with the home and the care provided to Mum and the family. I have shared your review with the team who were delighted to hear your thoughts. Thank you.

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Review from Claire A (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot rate the care that Mum receives at Princess Lodge highly enough. The atmosphere is always so calm and welcoming and the staff are all so incredibly warm and friendly and seem to really care, and that means so, so much. Whenever we visit we're always greeted by cheery smiles - even remembering
where we travel from to see Mum each time. It's the personal touches that make all the difference. It feels like we're being cared for as much as Mum is whenever we're there, and that really matters because the visits aren't always easy. Mum has severe dementia and although seems to recognise us as people she knows (we're her children) she can't understand what we're saying when we try to talk to her and we can't understand her when she's talking away in her own world. It's emotionally draining but bearable because she seems so happy and content, and clearly has an amazing relationship with the staff. It makes leaving her there bearable and that's worth everything to us.
Reply from Carys Miller, Digital Marketing Apprentice at Princess Lodge Care Centre

Dear Claire, Thank you so much for your review, the team were delighted to hear that you are pleased with the care provided to Mum. We are pleased that you find the atmosphere calm and welcoming. It is so important to us as a team that we provide a warm welcome to the home. We look forward to welcoming you back to the home on your next visit.

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Review from John R (Son of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm pleased to provide this review of my engagement and visits from Australia to Princess Lodge, Swindon between November 2022 and my mother's death on July 27th, 2023. The back story best illustrates the professionalism and care provided to my mother given England and Australia time zone differences
and tyranny of distance, The management, staff, nurses and carers at Princess Lodge are a very rare breed who, despite the challenges, went above and beyond to keep me informed of the health and well-being of my mother during her care at Princess Lodge This was evident during my visits in November 2022, May 2023, and July 2023 upon my mother's death. Maintaining an empathetic understanding to a situation not usual, the Princess Lodge team maintained regular calls and e-mails to put us at ease. In particular, I want to acknowledge the incredible professionalism and patience shown by the Princess Lodge Manager. Incredible people and experience.
Reply from Laura Cooper, Marketing Administrator at Princess Lodge Care Centre

It was our privilege to be able to care for your mum. The team was touched by your kind words about the level of care provided. We were happy that we were able to support you and your family. Thank you.

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Review from R T (Son of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting, always greeted by cheerful staff asking how we are. Mum is always well dressed, hair brushed, happy and singing praises of the staff. Room is always clean and tidy. Nothing seems too much trouble if we request anything for Mum. Activities are many and varied to keep Mum interested and
alert.
Reply from Dan Evans, Hospitality Manager at Princess Lodge Care Centre

Dear R,
Thank you for your review of the home, we are pleased to know that you are happy with the cleanliness of the home and that mum enjoys the activities provided. We look forward to seeing you soon.
Dan, Hospitality Manager

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Princess Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Princess Lodge Care Centre is calculated as follows: ( (192 Excellents x 5) + (16 Goods x 4) ) ÷ 208 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Princess Lodge Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

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Meet the Team (8)

Emanuel

Emanuel Olari

Job Title: Manager Joined: 2022

I have been a Registered Nurse for over 8 Years and providing the people living with us at Princess Lodge with an environment where they receive excellence in all aspects of their care is of the utmost importance to me. I started my career working in the Isle of Wight as a care assistant for over a year before moving to Northampton where I joined MMCG in 2017.


Starting as a nurse with MMCG, I received the support I needed to improve my skills and gain the knowledge needed to be promoted to deputy manager. I continued my career progression and went on to become a nurse practitioner in the clinical quality team, and finally moved to be a quality excellence partner to support homes at a national level, one of which was Princess Lodge.


I enjoyed supporting Princess Lodge and the people working and living at the home and I was pleased to have been given the opportunity to manage it in 2022.


Shortly after and under my management I am proud to say that we got a CQC good rating which I believe is attributed in part, to the home-from-home feel that has been created.


I operate an open-door policy for the people living, working, and visiting Princess Lodge so they always have an opportunity to speak to me within a supportive environment.

Dan

Dan Evans

Job Title: Hospitality Service Manager Joined: 2022

Dan was delighted to be appointed to the newly created position of Hospitality Services Manager at Princess Lodge in April 2022.


His hospitality career started at the age of 16 in a Cardiff hotel. Since graduating from Cardiff Met University, he has worked in a range of different hospitality roles and organisations.


He enjoys working with the team at Princess Lodge to ensure the home delivers a high-quality service and products, and is always on hand to make an event that extra bit special.


He is passionate about making every moment count for those who live at Princess Lodge and their families.

Georgia

Georgia Rowlands

Job Title: Receptionist Joined: 2022

Georgia started working at Princess Lodge as a Receptionist, but has since taken on a dual role and now helps with care too.


She started working in care around 8 years ago, working both in care home and domicillary care settings. She then decided to get back into a more administrative role but wanted to stay in the care sector as she enjoyed it so much, so when the role of a receptionist at Princess Lodge came up it was the perfect opportunity.


Georgia particularly likes to spend as much time as possible with the residents, making sure they receive the highest quality care, and enjoys building great relationships with their family members too.


In her own time, she enjoys long walks with her daughter and her two dogs.

Christine

Christine Surrey

Job Title: Head Housekeeper Joined: 2020

Chrissy started working at Princess Lodge as a domestic assistant in the laundry and progressed quickly to her present role as Head Housekeeper in 2021, currently running a team of 9.
She loves chatting to the residents as she goes about her work, and she believes a simple greeting is enough to put a smile on anyone’s face. She is the sort of person that always looks for a silver lining; our ray of sunshine in the home.
Originally from a village in Dorset, she moved to Swindon to be closer to her daughters and grandchildren.

Ismenia

Ismenia Vas

Job Title: Lifestyle Co-ordinator Joined: 2022

Issy joined Princess Lodge 3 years ago as part of the Lifestyle Team. She enjoys getting to know the residents and families on a personal level.
She particularly enjoys spending time in group activities, including singing, dancing, baking, gardening, and crafts.
Issy is passionate about making every moment count for the people in our care.

Yuleesha

Yuleesha Govender

Job Title: Lifestyle Co-ordinator Joined: 2023

Yulee joined the team at Princess Lodge in 2023, and says her job as a Lifestyle Co-ordinator has been her favourite part of working in social care.
She enjoys making a difference in the lives of the residents, and feels they make a difference in her own life. Whether in a group activity or on a 121 session, learning about their backgrounds, life lessons and their general outlook on life gives her a different perspective on her own.
Yulee's particular interest is introducing the residents to new and exciting experiences, such as different country cultural days, tasting food from around the world or bringing unusual animals into the home.
She says every moment is special when we can bring a smile to a resident's face.

Shushma

Shushma Gurung

Job Title: Head Chef Joined: 2010

Shushma has been a member of the Princess Lodge team for over 15 years.
As our chef, she spends her time preparing, cooking and serving nutritionally balanced meals. She loves spending time with the residents, discussing new menus and making sure she includes their favourites.
She says the best thing about her job is watching the residents and their loved ones enjoy the food she has cooked for them, and even ask for seconds!
In her spare time she loves exploring new places with her family.

Abhijith Raveendran

Abhijith Raveendran Nair Sobha

Job Title: Care Team Joined: 2023

Abhijith is making a significant impact on both our residents and the team at Princess Lodge. In addition to his primary responsibilities as a Care Assistant, Abhijith has taken on several key roles that underscore his commitment and expertise.


He serves as a Day Maker, providing thorough induction training for new staff members to ensure they are well-equipped to deliver high-quality care. He is also a qualified Moving and Handling Trainer and Fire Trainer, working with our team to deliver exceptional safety standards and operational efficiency.

Frequently Asked Questions about Princess Lodge Care Centre

What types of Care is Princess Lodge Care Centre registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Princess Lodge Care Centre have?

There are 85 Single Rooms.

What are the Facilities & Services at Princess Lodge Care Centre?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Princess Lodge Care Centre to the centre of Swindon?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Princess Lodge Care Centre to verify any information. View our terms and conditions. Princess Lodge Care Centre has an Enhanced Service - more info.