Princess Lodge Care Centre

17 Curie Avenue, Off Okus Road, Swindon SN1 4GB

Princess Lodge Care Centre is situated near to local amenities and is well served by public transport. It is a modern home with en suite facilities in all rooms. There are large communal areas with access to a secure garden. To arrange a visit, please call in or ring to make an appointment.

Group: Lifestyle Care plc

Person in charge: Julie Heenan (Manager)

Local Authority / Social Services: Swindon Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 85

Rooms with ensuite WC: 85

Weekly Charges Guide: Personal Care Single £750 – £800 (These prices are only a guideline, please contact Princess Lodge Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care

Latest Care Quality Commission* Report on Princess Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Princess Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Princess Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.615 for Princess Lodge Care Centre is calculated as follows: ( (95 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 143 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.353 Points relating to the number of positive Reviews for Princess Lodge Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 6 Reviews ÷ 17 Target = 0.353

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Princess Lodge Care Centre has a Review Score of 9 (8.968) from 12 Reviews


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Princess Lodge Care Centre?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Princess Lodge Care Centre

  • Daughter of Resident/Service User
    6
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

My dad is very happy here, I would say this is the best in Swindon. The manager and all care staff are extremely caring, kind, polite, cheerful, friendly and go above and beyond to help my dad and his family feel welcome at all times. This makes it very easy for me to rest assured that dad is in the best possible care. Nothing is too much trouble for any member of staff. I cannot thank or praise the staff enough for helping my dad to keep his independence and dignity for as long as he possibly can.

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

The care provided by all staff to my aunt for the 4 weeks she was with you was excellent. She was comfortable, treated with dignity and pain-free. The family were kept up to date with everything which was very comforting in her last days. Very professional but homely care, making her final days comfortable and cared for.

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise the staff at Princess Lodge enough for their professionalism and compassion. Over the last two and a half years they have cared for my mother and indeed her immediate family wonderfully; their sensitivity and support as my mother passed away was significantly over and above any that could reasonably be expected. They made this difficult time so much easier for us.

The example set by the Manager is amazing; her knowledge of and care for all the residents and is incredibly professional. She is supported by a very talented team; all of whom really deserve praise.

My mother was very content at Princess Lodge enjoying jokes and repartee with all the staff who cared for her. As family members is was very reassuring to see how happy she was there; particularly impressive was the time staff would spend feeding her or the care shown when showering and dressing her.

Many thanks

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mum is very content now she is in this care home. She is settled and well looked after. The key to a good care home is staff who actually 'care' and that is what you receive here.

Mum is gaining weight as she is so well fed. Although her condition prevents her from saying how she feels, I can see she is as happy and content as she could be.

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Sympathetic and helpful staff, dealing with someone who can be difficult.

How likely would you be to recommend Princess Lodge Care Centre? Likely

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Average Rating:   4 out of 5

I know it has been a short time my father has been in this care home, but so far the care he has received is second to none and amazing. All of the staff from carers, cleaners and management are polite, always smiling and most important are extremely caring. Not only to Dad but to us, his family. The home itself is very clean and tidy. I would say a home from home. We, as a family, are so happy we chose this one.

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Very happy with all aspects of care given to my father. I am hyper critical. Everything is within my criticism and I find the whole home from management to staff from care to decoration and entertainment. I find this place is very good. Lots of paperwork. A paper trail.

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was in the care of Princess Lodge Care Centre for 3 and a half years. I have nothing but the greatest gratitude for the exceptional care, dignity, respect, time, choice and compassion shown by all the staff who work so hard, under the guidance of the manager, to provide such outstanding care in its entirety. How do you sum up "care"? In this case, four words - "Princess Lodge Care Centre" is at the very "Centre" of the service they provide and deliver.

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Having moved from a previous home where she was left in a room alone, her dignity shattered, she was moved to Princess Lodge Swindon. Wow, what a change! She had an excellent room and was looked after 100%. Her smile returned, the staff were fantastic, she was like my old nan before care. As age took its toll she grew as a person and was relaxed about the care. The staff were fantastic and as one would fall in love with this lady of character. Her descent into the next life was treated with dignity respect and never was alone.

I could not have wished for a better place and the dignity given during her passing was so incredible, there not enough words for how my entire family will be forever grateful. Thank you again so much

I actually miss not seeing the staff as they all became extended family.

10 out of 10 and all the gold stars that go with this wonderful care facility.

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Prior to the 1-2-1 care that my father received and the new management regime (Nov 2014 award) I felt that his care was poor. The new management and new staff and of course the 1-2-1 care made his life and mine as a visitor so much better. The staff under the new manager are now a great team, looking after not just my father but all residents and their families. I would like to take this opportunity to thank them from the bottom of my heart. They are all without doubt angels from heaven!

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My auntie has been in Princess Lodge from April 2016. We are extremely happy with the care that she receives. The home is run very professionally. It also has a very friendly feel and all the staff are very respectful to our auntie who is in the late stages of dementia.

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

We transferred my Mother 3.5 years ago, at which time she was extremely weak unable to even hold a tea cup. Within one month of being admitted to Princess Lodge she was sitting in her wheelchair eating herself, all her bed sores were healed and she was smiling. I have found the staff at Princess Lodge to be very caring and helpful. They speak to you as if you are a friend and look after mum as if she is a relative of their own, giving her care and attention. Mum is now 101, which just shows how well she has been looked after, unfortunately she is now in bed in her room but when mum first went to stay at Princess Lodge we were pleasantly surprised that we could go for a nice walk and visit any of the three floors of the home they also have a lovely garden which is very peaceful. If there has every been anything we are unhappy about the Manager or Nurse are always available to listen and then put our minds at rest and deal with any problem straight away. It is extremely hard to place relatives into homes but going in the Princess Lodge made it a lot easier.

How likely would you be to recommend Princess Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

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