Princess Lodge Care Centre

My mother, who is not easily impressed, spoke so highly of the compassion and professionalism shown by everyone involved. I could not have wished for a better environment for my father's final chapter, and we remain deeply grateful for the difference the team made.

I've found over a year that the care given is consistent and good. Staff are friendly and kind. There's always a welcoming feel and even a cup of tea and cake. It's great to know that you have a lovely visit and leave knowing their in good hands.

Risks - 1) Being left in a soild pad for 40 mins. 2) Lack of drink available despite being told by staff to drink plenty. Relative waited 55 mins. 3) Pressure sore not listening to relatives' explanation and telling patient off. 4) Lack of ensuring O2 prongs were in place. Staff and management - saying the right thing but not following up with appropriate action - manager delegated but tasks not carried out. Food was of reasonable quality, but little care given to ensure my relative could manage a tray with soup, dinner and pudding on a slippery tray!

Racheal the receptionist is so much more than a receptionist she made sure we was well looked after and supported us as a family with all her heart, and stayed with us untill the end. I will be for ever thankful to all of you.

On my mother-in-law being moved to Princess Lodge. She has settled in and we have found the staff very helpful. She is at the moment kept in her bed, but the staff check on her regularly. She is very happy where she is. The atmosphere in the home is very welcoming and cheerful. All your questions are answered. Glad that we decided to send her here, have not regretted it.

Peter has been at Princess lodge since November, the staff and carers are caring,kind and compassionate. My brother can be awkward at times and they are really patient with him.I absolutely recommend them.

My Mum has been a resident at Princess Lodge for the last 9 months. I visit her on a regular basis, the staff across all functions; Administration, Reception, Management, Carers, Nursing, Domestic (Catering) have always been sensitive, supportive and professional in managing Mum's complex care needs. She is treated with respect, and dignity. Myself and my brother have always been contacted proactively if any areas of concern have been identified. Regular cleaning protocols both inside her room but also communal areas such as the corridors, kitchen and dining areas are evident. There is a full programme of activities available but given Mum's declining health and cognitive skills her participation in these activities have decreased but I know she has 1:1 activity engagement in her room which is appreciated. On value for money I have answered 'don't know' because we have no benchmark. All other areas are scored Excellent because I cannot think of any areas for improvement.

I'm so relieved and at peace that my mother in law is in princess lodge, all staff are absolutely great, care workers and all staff are great, they treat my mother in law with respect, dignity, and care, I turned up today and my mother in law was making scones with all the other residents, we've been caring for my mother in law for 30yrs, we've finally got our life's back on track, and I trust all staff with mum, the carers work is undoubtedly the best,my mother in law has settled in well, nothing is too much for all the staff, I'm 100% happy with the care, such a warm family environment, it's just so nice there. X

I find the staff and carers always very helpful and polite. The building is generally clean and warm. My sister appears to be, mostly, content and well cared for. Can't ask for more. Thank you!

My mum has been at Princess Lodge Care Centre almost five years now. She has Alzheimer's. In her previous situation she was sad and unmotivated after the loss of her husband who she misses so very much. After moving to Princess Lodge and settling in, we noticed a marked improvement in her mood, and her general state of interest in daily activities. She is content now. We have been impressed with the level of care she receives, for her mental & physical health and general wellbeing. Her room is kept clean and tidy. The staff encourage her to be involved in the social activities, they are kind and friendly, and everyone is always positive. In addition, the staff have gone above and beyond to enable my sister and myself to communicate with mum from the USA using video conferencing. We each have an arrangement to chat once a week, and the staff set mum up in front of a computer, it's easy and it has been so lovely to see her now that she cannot manage her phone anymore :)

Barely slept the last few nights - day and night residents entering my room. These are residents that constantly wander and can become abusive and aggressive. My room has a gate. Not to keep me in but to keep them out. It doesn't work. I asked why these residents didn't have gates to keep them in their rooms. Was told they couldn't be restricted but I'm expected to keep my gate across which makes me feel like a prisoner in my own room. I now refuse to do so. I am very upset about this home. I didn't want to come here in the first place - now I know why the bad reputation.

Mum was at Princess Lodge for two years. At first, she was encouraged and able to join in with activities, and she made a few friends. During her second year there, she was less able to join in and eventually became bedbound. Throughout all her time there she was treated courteously and caringly by all the staff. They were always friendly and welcoming, and seemed to want the best for her. Mum could be a little awkward at time,s but they still treated her patiently. She had a nice room.

Fantastic care provided by all the staff working at Princess Lodge Care Centre. Environment always kept clean and tidy. My Grandma isn't able to speak English, but always tells me how much she appreciates the patience, care and love that is provided to her by all the staff working at Princess Lodge Care Centre.

My dad went into princess Lodge. I was so worried about him going in but after a few weeks he was fine and I was OK with it. All the staff were so fantastic and they all loved my dad as he was a character. Unfortunately he passed away a few weeks ago. The staff work so hard to make sure everyone is OK. The atmosphere in there is so calm and we got to know the other residents so much so that we still want to visit. If anyone is thinking of putting a family member in there I would highly recommend them and I would do it all again

Since being at Princess Lodge mums life has improved beyond all expectations. She is now happy ,around people and no longer lonely, most importantly she is safe.She is kept clean and the care is way beyond what she was previously receiving in the community. The Staff are hard working ,friendly and committed, everyone -Management ,the girls on Reception ,the Carers,Nurses,Kitchen Staff,the entertainment staff,Cleaners and Caretakers all fantastic. Thankyou .

Residence nothing but respect dignity & care whilst keeping relatives informed on how their loved ones are doing.

We would recommend princess lodge for this reason.. The staff were amazing from the maintenance staff right up to the management team .. A special mention to the nursing staff and care assistants who did go above and behind to meet my sisters complicated needs..

I find the home warm and welcoming since my friend arrived. The management team is very helpful and kind. The team on the floor is knowledgeable about my friend. I am happy my friend is settled and I know they are well cared for and safe.

I highly recommend Princess Lodge Care Centre and wholeheartedly thank them for looking after my mum with care and respect when she was at the most venerable stage of her life.

The staff always treated him with dignity, kindness and respect and although he obviously wasn't happy with his situation, he was happy and settled there.

Whenever I visited the staff were friendly and helpful and I was kept well informed of any medical issues or problems. More importantly, my Uncle was always consulted about any treatments or changes and his wishes were listened to and respected.