The atmosphere is always so calm and welcoming and the staff are all so incredibly warm and friendly
Claire A (Daughter of Resident)
They all go out of their way to ensure residents are happy.
Angelene A (Power of Attorney of Resident)
we were made to feel welcome by all members of staff. They became in a way, our second family.
Patricia D (Daughter of Resident)
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
These prices are only a guideline, please contact Princess Lodge Care Centre to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Princess Lodge Care Centre has a Review Score of 9.9 (9.923) out of 10, based on 18 reviews in the last 2 years. Over all time Princess Lodge Care Centre has 62 reviews.
Review from S T (Daughter-in-law of Resident) published on 24 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dan Evans, Hospitality Manager at Princess Lodge Care Centre
Dear S,
Thank you for taking the time to leave a review of the home. We are pleased that you are happy with the team and would recommend us. Your review has really encouraged the team, Thank you.
Dan, Hospitality Manager
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Review from Dawn H (Daughter of Resident) published on 11 April 2023
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5.0 out of 5
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Review from Patricia D (Daughter of Resident) published on 20 March 2023
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5.0 out of 5
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Review from Jacqueline H (Friend of Resident) published on 14 February 2023
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5.0 out of 5
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Review from Colin E (Son of Resident) published on 1 February 2023
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4.0 out of 5
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Review from Sheila C (Friend of Resident) published on 1 February 2023
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5.0 out of 5
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Review from K K (Partner of Resident) published on 9 January 2023
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5.0 out of 5
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Review from A B (Daughter of Resident) published on 7 June 2022
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5.0 out of 5
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Review from S T (Daughter of Resident) published on 24 March 2022
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5.0 out of 5
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Review from J W (Wife of Resident) published on 10 March 2022
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5.0 out of 5
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Review from S A (Son of Resident) published on 28 January 2022
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4.0 out of 5
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Review from Gareth H (Son of Resident) published on 25 October 2021
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5.0 out of 5
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Review from Steve J (Son of Resident) published on 11 October 2021
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5.0 out of 5
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Review from Eric S (Husband of Resident) published on 25 March 2021
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5.0 out of 5
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Review from Elizabeth B (Niece of Resident) published on 17 December 2020
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5.0 out of 5
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Review from E B (Daughter of Resident) published on 19 November 2020
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5.0 out of 5
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Review from Jane C (Sister of Resident) published on 14 September 2020
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4.0 out of 5
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Review from John S (Son of Resident) published on 3 September 2020
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5.0 out of 5
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Review from B W (Husband of Resident) published on 4 August 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from Bridget P (Sister of Resident) published on 25 February 2020
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5.0 out of 5
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The Review Score of 9.9 (9.923) out of 10 for Princess Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.923 for Princess Lodge Care Centre is calculated as follows: ( (192 Excellents x 5) + (16 Goods x 4) ) ÷ 208 Ratings = 4.923
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Princess Lodge Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Oct 2024
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Job Title: Manager
Joined: 2022
I have been a Registered Nurse for over 8 Years and providing the people living with us at Princess Lodge with an environment where they receive excellence in all aspects of their care is of the utmost importance to me. I started my career working in the Isle of Wight as a care assistant for over a year before moving to Northampton where I joined MMCG in 2017.
Starting as a nurse with MMCG, I received the support I needed to improve my skills and gain the knowledge needed to be promoted to deputy manager. I continued my career progression and went on to become a nurse practitioner in the clinical quality team, and finally moved to be a quality excellence partner to support homes at a national level, one of which was Princess Lodge.
I enjoyed supporting Princess Lodge and the people working and living at the home and I was pleased to have been given the opportunity to manage it in 2022.
Shortly after and under my management I am proud to say that we got a CQC good rating which I believe is attributed in part, to the home-from-home feel that has been created.
I operate an open-door policy for the people living, working, and visiting Princess Lodge so they always have an opportunity to speak to me within a supportive environment.
Job Title: Hospitality Service Manager
Joined: 2022
Dan was delighted to be appointed to the newly created position of Hospitality Services Manager at Princess Lodge in April 2022.
His hospitality career started at the age of 16 in a Cardiff hotel. Since graduating from Cardiff Met University, he has worked in a range of different hospitality roles and organisations.
He enjoys working with the team at Princess Lodge to ensure the home delivers a high-quality service and products, and is always on hand to make an event that extra bit special.
He is passionate about making every moment count for those who live at Princess Lodge and their families.
Job Title: Receptionist
Joined: 2022
Georgia started working at Princess Lodge as a Receptionist, but has since taken on a dual role and now helps with care too.
She started working in care around 8 years ago, working both in care home and domicillary care settings. She then decided to get back into a more administrative role but wanted to stay in the care sector as she enjoyed it so much, so when the role of a receptionist at Princess Lodge came up it was the perfect opportunity.
Georgia particularly likes to spend as much time as possible with the residents, making sure they receive the highest quality care, and enjoys building great relationships with their family members too.
In her own time, she enjoys long walks with her daughter and her two dogs.
Job Title: Head Housekeeper
Joined: 2020
Chrissy started working at Princess Lodge as a domestic assistant in the laundry and progressed quickly to her present role as Head Housekeeper in 2021, currently running a team of 9.
She loves chatting to the residents as she goes about her work, and she believes a simple greeting is enough to put a smile on anyone’s face. She is the sort of person that always looks for a silver lining; our ray of sunshine in the home.
Originally from a village in Dorset, she moved to Swindon to be closer to her daughters and grandchildren.
Job Title: Lifestyle Co-ordinator
Joined: 2022
Issy joined Princess Lodge 3 years ago as part of the Lifestyle Team. She enjoys getting to know the residents and families on a personal level.
She particularly enjoys spending time in group activities, including singing, dancing, baking, gardening, and crafts.
Issy is passionate about making every moment count for the people in our care.
Job Title: Lifestyle Co-ordinator
Joined: 2023
Yulee joined the team at Princess Lodge in 2023, and says her job as a Lifestyle Co-ordinator has been her favourite part of working in social care.
She enjoys making a difference in the lives of the residents, and feels they make a difference in her own life. Whether in a group activity or on a 121 session, learning about their backgrounds, life lessons and their general outlook on life gives her a different perspective on her own.
Yulee's particular interest is introducing the residents to new and exciting experiences, such as different country cultural days, tasting food from around the world or bringing unusual animals into the home.
She says every moment is special when we can bring a smile to a resident's face.
Job Title: Head Chef
Joined: 2010
Shushma has been a member of the Princess Lodge team for over 15 years.
As our chef, she spends her time preparing, cooking and serving nutritionally balanced meals. She loves spending time with the residents, discussing new menus and making sure she includes their favourites.
She says the best thing about her job is watching the residents and their loved ones enjoy the food she has cooked for them, and even ask for seconds!
In her spare time she loves exploring new places with her family.
Job Title: Care Team
Joined: 2023
Abhijith is making a significant impact on both our residents and the team at Princess Lodge. In addition to his primary responsibilities as a Care Assistant, Abhijith has taken on several key roles that underscore his commitment and expertise.
He serves as a Day Maker, providing thorough induction training for new staff members to ensure they are well-equipped to deliver high-quality care. He is also a qualified Moving and Handling Trainer and Fire Trainer, working with our team to deliver exceptional safety standards and operational efficiency.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Princess Lodge Care Centre to verify any information. View our terms and conditions. Princess Lodge Care Centre has an Enhanced Service - more info.
