Princess Lodge Care Centre

The compassion, empathy and understanding of the whole team, including management, showed my partner and my family during my partner's time at Princess Lodge was just exemplary. They went above and beyond to ensure we felt and were part of my partner's circle of care, thus making his time at Princess Lodge as best as it could be. My partner had precious time with his grandchild and family, which he did not experience elsewhere. This meant the world to us.

Our dear and very special dad was well looked after for a year. The team became our extended family and go the extra mile to make everyone feel safe and secure.

I was apprehensive about my mum going into a care centre, but I needn't have worried - I'm so glad we picked Princess Lodge Care Centre. All the staff are amazing, very professional, caring and go out of their way to help! My mum has a mental illness and dementia and they always treat her with kindness and dignity. We could not have picked a better place for my mum to be looked after and would highly recommend Princess Lodge.

My dear husband was admitted to Princess Lodge Care Centre with a diagnosis of Lew body dementia. From the first day he was treated with dignity by nurses, carers, management and reception played a big part. The care was exceptional until his death in January 2022. I could never have chosen a better place for my husband to end his days. Congratulations and thank you to all the staff at Princess Lodge.

The staff at Princess Lodge Care Centre took great care of my mum in her final months. They all showed such sympathy and professionalism, always allowing mum to maintain her dignity despite her struggles with dementia and anxiety, as well as Coivd. I have no hesitation in recommending Princess Lodge Care Centre.

I just travelled back to England this past October to visit my Mum who is a resident of Princess Lodge care home. It’s been over 2 and half years since I have been able to visit due to the pandemic and I must say that the staff treated me and my daughter superbly. This care home has an incredible staff. They are all so kind and caring and professional. The care that my Mum receives is exemplary. The staff really do care about your loved ones and make sure they are treated the same way that you would yourself. All I can say is that I was very impressed and happy with the level of care, and the friendliness of all the staff members I met. Thank you guys for taking such good care of my beloved Mum. It is a great relief being so far away to know that she is well taken care of. I’d love to name all of you in this review but too many to mention.

Summary - clean and well-organised home with great levels of care - thank you.

The care and love shown to my wife in her two and a half years with Princess Lodge has been superb throughout and that service was shown to me whilst I was struggling with the agony of losing my wife to Alzheimer's and then the consequences of Covid lockdowns. It truly has been beyond measure. The staff became our family and I will miss them all. Truly 5-star! My family have strict instructions to send me there if I need care. God bless you all and well done!

My Aunt was admitted to Princess Lodge Care Centre following a transfer from an acute mental health unit as she could no longer live at home. I cannot praise Princess Lodge enough for their compassion and care throughout her time there. From the care staff, administration and the management team, we were always treated with kindness and respect. Sadly my Aunt passed away on the 17th of November. Because of Covid, visiting has not been possible but the staff kept me informed throughout. Thankfully I was allowed to say my goodbyes and take comfort in the fact that she passed peacefully with caring staff around her. Thank you.

During my father's time in the care home, he was treated with dignity and respect. The care he received was excellent. The care home rooms were in good condition and was kept clean and tidy. The staff were always helpful and friendly. I felt comfortable leaving my father in their care.

All staff are incredible at Princess Lodge. They are caring, helpful and everything you would expect from those looking after your loved ones. Both my brother and his wife (now deceased) have lived there for several years. Since my sister-in-law's passing, the staff have been really great at making sure my brother has had the best attention they can give. During COVID they have kept me updated with his health and when appropriate I have been able to speak with him over the phone. They are very attentive to his health concerns and deal with issues that arise quickly and efficiently. I can't really ask for more. Long may it continue.

Thank you all at Plodge.

First face to face meeting since covid19 lockdown. PPE well organised. Wife's birthday and our wedding anniversary, the home provided cake/choir/decoration. A very special experience.

We would happily recommend this home to anyone.

Every staff member and management team have been wonderful, they are welcoming at all times. Very caring, attentive, listen to what residents and families have to say.

Thank you.

My family and I would like to thank Princess Lodge for all the kindness, caring and compassion they showed to Dad and us all.

My Father was taken in by Princess Care Centre on Thurs 7th Feb and died on Sunday 10th Feb. He suffered with advanced Dementia and had been in hospital for nearly 3 weeks prior to entering the home.

The home is amazing. It's very well maintained, the rooms are lovely and its well organised. The Manager knows each member of staff and there is mutual respect between both. There feels like a genuine concern for patient care and this was our experience. The Senior nurse instantly tried to get a full understanding of Dad's situation and medication. He wanted to know everything. He also quickly realised when Dad was passing and advised us to get to the home at once. Local family member then had the time to be there at the end.

My Family cannot thank Princess Care Home enough. They have restored my faith in care homes and I have no hesitation in recommending this Home to anyone

I was very concerned about putting my mother in a care home centre with all the bad press but Princess Lodge has dismissed my worries. Highly recommended.

Even though my Dad was in this home for 1 1/2 days until he passed away, the manager, staff care and dignity was excellent. Only wish we could have got him in sooner from hospital. Thank you so much.