Submit a Review for Brentwood Care Centre
Larchwood Gardens, Pilgrims Hatch, Brentwood, CM15 9NG
View Full Details of Brentwood Care CentreLatest Reviews for Brentwood Care Centre
27 August 2025
My mother-in-law has had exceptional care over the past 2 months. She was fairly withdrawn when she arrived but the staff have been wonderful and she has come on in leaps and bounds. She made friends with some of the other residents and was very well supported by the staff. This is a happy place and I would recommend it to anyone considering a placement.
14 August 2025
My relative entered Brentwood Care Centre for rehab, after a long spell in hospital, unable to walk and still qiute unwell. After an initial assessment every helped the resident to get back to normal. Walking alone and socialising with other residents. All staff are friendly and respectful of the resident's needs and wishes giving encouragement and assistance to and recovery The family were kept informed throughout, I would not hesitate to recommend Brentwood Care Centre.
13 August 2025
This home is brilliant Staff are brilliant my husband is happy here this is the second home he has been in. and it is wonderful my husband is really happy here. All my family is more than happy with everything, so much goes on here for the residents its wonderful. and I can get here, by car its near.
13 August 2025
As a carer in profession, I have worked in many sectors of care. I cannot praise Brentwood Care Centre enough. My parents are receiving the best care possible. Both have different needs & are fully catered for. There are plenty of activities to join in & are encouraged to do so. Special dates i.e; birthdays, anniversaries, are celebrated, extra effort is made to make the residents feel at home.
11 August 2025
Experience was very satisfactory. Staff & nurses were very professional
08 August 2025
After 5 months in hospital my brother-in-law was moved into Brentwood Care Centre rehabilitation. He was very frustrated at his slow progress in hospital and was not initially a very happy man. His situation was quickly assessed and steps were taken to assist in his rehab. The staff were amazing and it is clear to see that the change in all aspects of his recovery are beyond all expectations. This has been an excellent experience for all involved in the family and I would unreservedly recommend Brentwood Care Centre.
22 July 2025
On arrival the staff couldn't do enough, not just for my partner but myself and neice. Staff came to number his cloths for the laundry and hung them up, I asked if I could help they said no no its our pleasure. Every member of staff that I have met have been wonderful very helpfull. My partner has only been here a few days but I can see a big difference in him already, he is much calmer and happy he smiles. I can not thank the staff enough.
08 May 2025
Our Dad came to Brentwood Care Centre only for a short time sadly. But his time there, he was safe, well looked after and cared for to the highest quality. The building and rooms are lovely, clean and comfortable. From entering the building, the lady on reception was so kind, welcoming and caring and made us all feel relaxed and happy. The time we were there especially during when we lost Dad at the end, she gave so much time, care, and love to us, that we will always be grateful. The nurses and care staff on Balmoral were so kind and attentive to Dad and really got to know him well. They nursed him with such care at the end and were gentle and compassionate. All the staff at Brentwood Care Centre made our time there and experience a very personal one that we will always appreciate. We are so pleased Dad was able to be there for the last few months of his life and only wish he'd been there longer. Thank you to everyone at Brentwood Care Centre.
11 March 2025
This care home has been amazing. The customer relations manager has made this whole process so easy. All the staff are amazing, so polite and friendly. Nothing is ever a chore. My nan and Grandad has a new lease of life. Thank you for everything.
11 March 2025
Dabulous friendly & polite staff my parents are very happy here and have a new lease of life The customer relations manager & her staff at front desk are always happy to see us and always have time for a chat.
29 January 2025
My grandad has fitted in so well, it's been an easy transition. He has fun at the activities and has made some nice friends. All the staff are amazing, friendly and kind. Nothing is too much trouble. As a family, we are very pleased with Brentwood Care Centre. Highly recommended.
06 January 2025
Well run place. The staff are friendly and helpful. When residents called for help they have answered immediately. The residents looked happy and well cared for and the building was clean, bright and cheerful. My friend is very happy at this lovely home.
09 December 2024
When visiting a friend, we were met with lovely, thoughtful staff who all had smiles on their faces and seem to really enjoy working at the home. They were very helpful to us and answered all questions and requests quickly. The home is lovely and clean, a cosy environment.
25 November 2024
My grandad is currently in the dementia unit, the recent works done to the building are really nice and the rooms are nice and modern with the right amount of space and kept very clean. The communal spaces are really nice and a good size for different people to use and relax. Staff are really accommodating and kind to the residents and know all of them by name. We couldn't ask for more. Thank you!
15 November 2024
I cannot explain how much I appreciate all the help and support I and my family have received from the team at the Brentwood Care Centre. From my initial query about care, literally everything has been incredibly smooth and easy. Dad has settled in and I have seen firsthand just how kind, caring and professional the whole team are. This has been a difficult time for my family but it has been made so much easier by the help provided by the entire staff. Huge thanks and appreciation to all.
07 November 2024
The care my grandad is receiving is excellent. The staff are very friendly and helpful. He is very happy here. Everything is clean and he is very comfortable.
29 October 2024
Brentwood Care Home has been very supportive in my father's move from his home to the care home. He has been able to furnish and decorate his room with furniture and pictures from his home. The staff are extremely caring and have made him feel at home. The nurse has taken special care of any medical needs and I feel he is well looked after.
24 October 2024
The staff at the care home are always very welcoming and are always available to answer any queries I may have about my relative's care. Always making her feel welcome when she stays. She enjoys the entertainment and always has lots to do. The food is good as well. Her needs are always met during her stay.
18 October 2024
My mother completed a two-week live-in respite care placement. We had wanted a one-week placement but was refused, looking back I now feel two weeks was the best as it allowed my mother to settle in more. My mother complained generally about the food but I feel this was rather harsh as it always looked good. There was a slight smell of urine on the first floor but again, this is to be expected to a degree. There were activities but didn't seem promoted enough as, at times, my mother was the only participant. We were initially given a price which later changed to a higher cost which was a little unsettling. I felt the exact cost should have been stated at the onset. We also felt the cost was extremely high. However, despite all the above, my mother enjoyed her stay there, I would recommend the care home and if they allowed one-week stays, I would rebook my mother back in.
18 October 2024
Generally content with stay at care home. Most complaints relate to food being late or sometimes cold. Happy with personal care and staff members. Loves the library area and garden. Good range of activities on offer.
Latest Reviews for Brentwood Care Centre
27 August 2025
My mother-in-law has had exceptional care over the past 2 months. She was fairly withdrawn when she arrived but the staff have been wonderful and she has come on in leaps and bounds. She made friends with some of the other residents and was very well supported by the staff. This is a happy place and I would recommend it to anyone considering a placement.
14 August 2025
My relative entered Brentwood Care Centre for rehab, after a long spell in hospital, unable to walk and still qiute unwell. After an initial assessment every helped the resident to get back to normal. Walking alone and socialising with other residents. All staff are friendly and respectful of the resident's needs and wishes giving encouragement and assistance to and recovery The family were kept informed throughout, I would not hesitate to recommend Brentwood Care Centre.
13 August 2025
This home is brilliant Staff are brilliant my husband is happy here this is the second home he has been in. and it is wonderful my husband is really happy here. All my family is more than happy with everything, so much goes on here for the residents its wonderful. and I can get here, by car its near.
13 August 2025
As a carer in profession, I have worked in many sectors of care. I cannot praise Brentwood Care Centre enough. My parents are receiving the best care possible. Both have different needs & are fully catered for. There are plenty of activities to join in & are encouraged to do so. Special dates i.e; birthdays, anniversaries, are celebrated, extra effort is made to make the residents feel at home.
11 August 2025
Experience was very satisfactory. Staff & nurses were very professional
08 August 2025
After 5 months in hospital my brother-in-law was moved into Brentwood Care Centre rehabilitation. He was very frustrated at his slow progress in hospital and was not initially a very happy man. His situation was quickly assessed and steps were taken to assist in his rehab. The staff were amazing and it is clear to see that the change in all aspects of his recovery are beyond all expectations. This has been an excellent experience for all involved in the family and I would unreservedly recommend Brentwood Care Centre.
22 July 2025
On arrival the staff couldn't do enough, not just for my partner but myself and neice. Staff came to number his cloths for the laundry and hung them up, I asked if I could help they said no no its our pleasure. Every member of staff that I have met have been wonderful very helpfull. My partner has only been here a few days but I can see a big difference in him already, he is much calmer and happy he smiles. I can not thank the staff enough.
08 May 2025
Our Dad came to Brentwood Care Centre only for a short time sadly. But his time there, he was safe, well looked after and cared for to the highest quality. The building and rooms are lovely, clean and comfortable. From entering the building, the lady on reception was so kind, welcoming and caring and made us all feel relaxed and happy. The time we were there especially during when we lost Dad at the end, she gave so much time, care, and love to us, that we will always be grateful. The nurses and care staff on Balmoral were so kind and attentive to Dad and really got to know him well. They nursed him with such care at the end and were gentle and compassionate. All the staff at Brentwood Care Centre made our time there and experience a very personal one that we will always appreciate. We are so pleased Dad was able to be there for the last few months of his life and only wish he'd been there longer. Thank you to everyone at Brentwood Care Centre.
11 March 2025
This care home has been amazing. The customer relations manager has made this whole process so easy. All the staff are amazing, so polite and friendly. Nothing is ever a chore. My nan and Grandad has a new lease of life. Thank you for everything.
11 March 2025
Dabulous friendly & polite staff my parents are very happy here and have a new lease of life The customer relations manager & her staff at front desk are always happy to see us and always have time for a chat.
29 January 2025
My grandad has fitted in so well, it's been an easy transition. He has fun at the activities and has made some nice friends. All the staff are amazing, friendly and kind. Nothing is too much trouble. As a family, we are very pleased with Brentwood Care Centre. Highly recommended.
06 January 2025
Well run place. The staff are friendly and helpful. When residents called for help they have answered immediately. The residents looked happy and well cared for and the building was clean, bright and cheerful. My friend is very happy at this lovely home.
09 December 2024
When visiting a friend, we were met with lovely, thoughtful staff who all had smiles on their faces and seem to really enjoy working at the home. They were very helpful to us and answered all questions and requests quickly. The home is lovely and clean, a cosy environment.
25 November 2024
My grandad is currently in the dementia unit, the recent works done to the building are really nice and the rooms are nice and modern with the right amount of space and kept very clean. The communal spaces are really nice and a good size for different people to use and relax. Staff are really accommodating and kind to the residents and know all of them by name. We couldn't ask for more. Thank you!
15 November 2024
I cannot explain how much I appreciate all the help and support I and my family have received from the team at the Brentwood Care Centre. From my initial query about care, literally everything has been incredibly smooth and easy. Dad has settled in and I have seen firsthand just how kind, caring and professional the whole team are. This has been a difficult time for my family but it has been made so much easier by the help provided by the entire staff. Huge thanks and appreciation to all.
07 November 2024
The care my grandad is receiving is excellent. The staff are very friendly and helpful. He is very happy here. Everything is clean and he is very comfortable.
29 October 2024
Brentwood Care Home has been very supportive in my father's move from his home to the care home. He has been able to furnish and decorate his room with furniture and pictures from his home. The staff are extremely caring and have made him feel at home. The nurse has taken special care of any medical needs and I feel he is well looked after.
24 October 2024
The staff at the care home are always very welcoming and are always available to answer any queries I may have about my relative's care. Always making her feel welcome when she stays. She enjoys the entertainment and always has lots to do. The food is good as well. Her needs are always met during her stay.
18 October 2024
My mother completed a two-week live-in respite care placement. We had wanted a one-week placement but was refused, looking back I now feel two weeks was the best as it allowed my mother to settle in more. My mother complained generally about the food but I feel this was rather harsh as it always looked good. There was a slight smell of urine on the first floor but again, this is to be expected to a degree. There were activities but didn't seem promoted enough as, at times, my mother was the only participant. We were initially given a price which later changed to a higher cost which was a little unsettling. I felt the exact cost should have been stated at the onset. We also felt the cost was extremely high. However, despite all the above, my mother enjoyed her stay there, I would recommend the care home and if they allowed one-week stays, I would rebook my mother back in.
18 October 2024
Generally content with stay at care home. Most complaints relate to food being late or sometimes cold. Happy with personal care and staff members. Loves the library area and garden. Good range of activities on offer.