Submit a Review for Maidstone Care Centre
259 Boxley Road, Penenden Heath, Maidstone, ME14 2AR
View full details of Maidstone Care CentreLatest Reviews for Maidstone Care Centre
27 January 2026
I would like to start by thanking all the staff for their continued support and care provided for my Mother.
Emily had moved to this care home after not really adjusting well in another place but since her move to Maidstone Care Center her whole well being has changed and she has settled in well to
her new surroundings.
The Team are fantastic they support her and needs extremely well and my family and myelf are really impressed with continued effort and support they put in every day.
The whole experience of trying to get a person with complex needs to settle in unfamiliar surrounding was always going to be challenging but the staff and the management teams took it in their stide and deliver exceptional care and high standards.Whenever a family memeber visits they always comment on how good the facilities are so we know that my mother is in the best place .
Thankyou to all at Maidstone Care Center for their continued dedicated support.
21 January 2026
I have nothing but praise for the staff at Maidstone Care Centre. My wife spent her final days there and although in great pain the nursing and care made her time as comfortable as possible. Their patience while trying to encourage her to eat was remarkable and of great comfort to the family as we
know she was in good hands. She is now at peace but greatly missed by us.
18 December 2025
Thank you for caring for my mother Robyn she had a positive experience and I am very happy with all you did each day.
13 November 2025
My mother stayed for a week's respite in October.
This was the first time she had been in a care home and we were very anxious.
However, the staff and the management made us feel so welcome, they were understanding and sympathetic.
Mum enjoyed her stay and made new friends. She's already
talking about her next visit.
The home was so clean and warm.
There was plenty of activities and mum enjoyed the food (especially her puddings).
Would definitely be back.
Would recommend to anyone.
Thank you so much for taking such good care of mum and for giving us peace of mind and a well earned break from caring for mum.
31 October 2025
It is often hard to write such a positive review without sounding bias. However, my mum has been in and out of several care homes now and all of them have been far inferior compared to Maidstone Care Centre. This place has continued to amaze me from day one with the level of care, compassion,
commitment, and honesty. It is always clean and tidy, the residents are so very well looked after to the absolute highest standards I think I have ever seen. The management, the head nurses and the care teams have just been overwhelming with how much they care for my mum and handling all of her complex care needs. I can honestly say that there are no words can describe how happy I am with the complete service Maidstone Care Centre has and continue to offer. If you are unfortunate enough to need a care home. Do not ignore this place. With love and gratitude.
28 October 2025
My elderly mother moved in June from Hospital, and I was very apprehensive about her going into full time care.
She had several pressure after her stay in hospital and needed full time nursing care.
My first impressions of the home manager were great, she was very understanding and reassuring.
Despite being bed bound, I am pleased to say that her wounds are nearly all healed, thanks to round the clock care and high protein diet.
She is now quite well.
Staff are friendly and helpful, there is an open house policy. I visit every day and speak to all staff and residents. and always feel welcome.
29 September 2025
The staff are very friendly and helpful. It was a very pleasant stay, and very comfortable. Lovely meals and refreshments.
13 August 2025
My elderly cousin moved into this home from another around 8 months ago. She was in the previous home for a few years but we needed to move her closer. Initially, I was worried about the move, but the staff and nurses have been brilliant. Although, sometimes short staffed, the staff always make the
time to bring her into the lounge and involve her in any activities and although she can't walk and is either sitting or lying in her bed, she is always washed and dressed, has no bed sores and her room plus the home is kept very clean. All the staff are friendly and have been amazing.
08 August 2025
I would like to say that as a family we are so pleased with the exceptional care our brother is receiving. His health has improved beyond recognition and he seems to be quite happy now he is getting to know the daily routine. Please pass on our gratitude to all concerned with his day-to-day care.
08 August 2025
This place early has been a bad experience for the last 18 months. Glad the manager has left, had about 4 managers in this little time. Some staff need to learn to communicate with the residents and sadly there is a constant change of staff, which unsettles the residents. Not enough staff and my
parent is often put in her room, as staff have said there is no one to keep an eye on her!! Staff have been encouraged to put reviews on this page to boost review score, as told to us by staff . Too much is swept under the carpet, falls that apparently no staff ever see. Mum has lost so much weight and been held back by manager to get help for her. Relatives have noticed how bad it has become. CQC reports been bad and got worse over time. This place never seems to get its act together or employ enough staff to deal with the kind of care needs these poor relatives need. Residents often ignored by staff when they are trying to talk to them . No emotional support whatever.
10 July 2025
Mum has really settled in. She enjoys joining in with activities.
09 July 2025
My father-in-law is happy here. All the staff are very good and support him in all aspects. They are a friendly staff and always welcoming to us visitors. We are always informed of any issues or concerns they may have.
02 July 2025
My Nan only in moved in 3 weeks ago, in that time my Nan seems to have settled in really nicely. From what I have seen my Nan is really well looked after, she is washed and dressed whenever I visit, her meals always look appealing. Her room is kept clean as is the rest of the home. Whenever I
visit which can be anytime with my mum or on my own I'm always made to feel welcome.
02 July 2025
Mum came here from hospital and was very poorly having not eaten for many weeks. The staff have, with care and patience, managed to help mum recover. She is eating better, is more alert and has regained her sense of humour. The carers are friendly and caring and treat mum with respect and dignity.
There are odd times when it appears there are not enough staff around but on the whole, things seem to go well. As long as mum is happy in her environment than we are.
01 July 2025
My mum moved to this home to be near family, I came to see the home 3 times before the decision was made for mom to come to this home, it just felt right homely, clean, friendly, staffed. Mum has settled in well and loved her room and the staff even giving time for a hold of her hand or a hug so
much passion and caring for what they do. The manager has been in position for a year and is pulling all of her experience to good use. The staff are part of her family and ours and nothing is too much. The activities team are doing wonders and the residents love going out and about. Have no regrets mum being there. All the staff are amazing.
12 June 2025
Very satisfied with the care and staff including management.
08 April 2025
My wife has been resident here for some 6 months. The standard of care she has received has been truly excellent.
The staff are very kind + helpful.
I cannot think of any way the care she receives could be improved.
I am really thankful and impressed.
20 March 2025
My mum, who is 96 and has dementia, was admitted here from hospital after contracting pneumonia whilst at her previous care home. She remained in hospital for three weeks and her previous care home said that she could not return as they could no longer care for her needs.
My sister and I were
really worried about her going into a new care home but our worries were allayed almost immediately.
The staff are really friendly and nothing seems too much trouble. You can see that they really care for their residents. They have been getting her out of bed (which didn't happen at the hospital), and sitting in her chair colouring in her books.
I went in this morning and they had taken her for a shower which really pleased her.
Mum is at the home for a 6 week assessment apparently but we are hoping she will be able to stay here as the staff are absolutely lovely, professional and committed to caring for our mum.
It's hard to comment on other areas as mum has only been here for 2 weeks.
05 February 2025
Whenever I turn up before midday my mum is still in bed, wet through and very distressed.
Her clothes regularly go missing. There is a waft of urine as you walk down the corridor.
You can always hear residents crying out for help. It's usually one of the visitors that goes to see them rather
than the staff. The place has far too few staff members supporting the residents which results in the poor care.
23 January 2025
Mum has received the best care here. She has found it hard to adapt and has not been easy for the staff. They have been so supportive of us as a family and my mum. I hope Mum settles down and can be happy here as the staff and care she has received couldn't be better.
Latest Reviews for Maidstone Care Centre
27 January 2026
I would like to start by thanking all the staff for their continued support and care provided for my Mother.
Emily had moved to this care home after not really adjusting well in another place but since her move to Maidstone Care Center her whole well being has changed and she has settled in well to
her new surroundings.
The Team are fantastic they support her and needs extremely well and my family and myelf are really impressed with continued effort and support they put in every day.
The whole experience of trying to get a person with complex needs to settle in unfamiliar surrounding was always going to be challenging but the staff and the management teams took it in their stide and deliver exceptional care and high standards.Whenever a family memeber visits they always comment on how good the facilities are so we know that my mother is in the best place .
Thankyou to all at Maidstone Care Center for their continued dedicated support.
21 January 2026
I have nothing but praise for the staff at Maidstone Care Centre. My wife spent her final days there and although in great pain the nursing and care made her time as comfortable as possible. Their patience while trying to encourage her to eat was remarkable and of great comfort to the family as we
know she was in good hands. She is now at peace but greatly missed by us.
18 December 2025
Thank you for caring for my mother Robyn she had a positive experience and I am very happy with all you did each day.
13 November 2025
My mother stayed for a week's respite in October.
This was the first time she had been in a care home and we were very anxious.
However, the staff and the management made us feel so welcome, they were understanding and sympathetic.
Mum enjoyed her stay and made new friends. She's already
talking about her next visit.
The home was so clean and warm.
There was plenty of activities and mum enjoyed the food (especially her puddings).
Would definitely be back.
Would recommend to anyone.
Thank you so much for taking such good care of mum and for giving us peace of mind and a well earned break from caring for mum.
31 October 2025
It is often hard to write such a positive review without sounding bias. However, my mum has been in and out of several care homes now and all of them have been far inferior compared to Maidstone Care Centre. This place has continued to amaze me from day one with the level of care, compassion,
commitment, and honesty. It is always clean and tidy, the residents are so very well looked after to the absolute highest standards I think I have ever seen. The management, the head nurses and the care teams have just been overwhelming with how much they care for my mum and handling all of her complex care needs. I can honestly say that there are no words can describe how happy I am with the complete service Maidstone Care Centre has and continue to offer. If you are unfortunate enough to need a care home. Do not ignore this place. With love and gratitude.
28 October 2025
My elderly mother moved in June from Hospital, and I was very apprehensive about her going into full time care.
She had several pressure after her stay in hospital and needed full time nursing care.
My first impressions of the home manager were great, she was very understanding and reassuring.
Despite being bed bound, I am pleased to say that her wounds are nearly all healed, thanks to round the clock care and high protein diet.
She is now quite well.
Staff are friendly and helpful, there is an open house policy. I visit every day and speak to all staff and residents. and always feel welcome.
29 September 2025
The staff are very friendly and helpful. It was a very pleasant stay, and very comfortable. Lovely meals and refreshments.
13 August 2025
My elderly cousin moved into this home from another around 8 months ago. She was in the previous home for a few years but we needed to move her closer. Initially, I was worried about the move, but the staff and nurses have been brilliant. Although, sometimes short staffed, the staff always make the
time to bring her into the lounge and involve her in any activities and although she can't walk and is either sitting or lying in her bed, she is always washed and dressed, has no bed sores and her room plus the home is kept very clean. All the staff are friendly and have been amazing.
08 August 2025
I would like to say that as a family we are so pleased with the exceptional care our brother is receiving. His health has improved beyond recognition and he seems to be quite happy now he is getting to know the daily routine. Please pass on our gratitude to all concerned with his day-to-day care.
08 August 2025
This place early has been a bad experience for the last 18 months. Glad the manager has left, had about 4 managers in this little time. Some staff need to learn to communicate with the residents and sadly there is a constant change of staff, which unsettles the residents. Not enough staff and my
parent is often put in her room, as staff have said there is no one to keep an eye on her!! Staff have been encouraged to put reviews on this page to boost review score, as told to us by staff . Too much is swept under the carpet, falls that apparently no staff ever see. Mum has lost so much weight and been held back by manager to get help for her. Relatives have noticed how bad it has become. CQC reports been bad and got worse over time. This place never seems to get its act together or employ enough staff to deal with the kind of care needs these poor relatives need. Residents often ignored by staff when they are trying to talk to them . No emotional support whatever.
10 July 2025
Mum has really settled in. She enjoys joining in with activities.
09 July 2025
My father-in-law is happy here. All the staff are very good and support him in all aspects. They are a friendly staff and always welcoming to us visitors. We are always informed of any issues or concerns they may have.
02 July 2025
My Nan only in moved in 3 weeks ago, in that time my Nan seems to have settled in really nicely. From what I have seen my Nan is really well looked after, she is washed and dressed whenever I visit, her meals always look appealing. Her room is kept clean as is the rest of the home. Whenever I
visit which can be anytime with my mum or on my own I'm always made to feel welcome.
02 July 2025
Mum came here from hospital and was very poorly having not eaten for many weeks. The staff have, with care and patience, managed to help mum recover. She is eating better, is more alert and has regained her sense of humour. The carers are friendly and caring and treat mum with respect and dignity.
There are odd times when it appears there are not enough staff around but on the whole, things seem to go well. As long as mum is happy in her environment than we are.
01 July 2025
My mum moved to this home to be near family, I came to see the home 3 times before the decision was made for mom to come to this home, it just felt right homely, clean, friendly, staffed. Mum has settled in well and loved her room and the staff even giving time for a hold of her hand or a hug so
much passion and caring for what they do. The manager has been in position for a year and is pulling all of her experience to good use. The staff are part of her family and ours and nothing is too much. The activities team are doing wonders and the residents love going out and about. Have no regrets mum being there. All the staff are amazing.
12 June 2025
Very satisfied with the care and staff including management.
08 April 2025
My wife has been resident here for some 6 months. The standard of care she has received has been truly excellent.
The staff are very kind + helpful.
I cannot think of any way the care she receives could be improved.
I am really thankful and impressed.
20 March 2025
My mum, who is 96 and has dementia, was admitted here from hospital after contracting pneumonia whilst at her previous care home. She remained in hospital for three weeks and her previous care home said that she could not return as they could no longer care for her needs.
My sister and I were
really worried about her going into a new care home but our worries were allayed almost immediately.
The staff are really friendly and nothing seems too much trouble. You can see that they really care for their residents. They have been getting her out of bed (which didn't happen at the hospital), and sitting in her chair colouring in her books.
I went in this morning and they had taken her for a shower which really pleased her.
Mum is at the home for a 6 week assessment apparently but we are hoping she will be able to stay here as the staff are absolutely lovely, professional and committed to caring for our mum.
It's hard to comment on other areas as mum has only been here for 2 weeks.
05 February 2025
Whenever I turn up before midday my mum is still in bed, wet through and very distressed.
Her clothes regularly go missing. There is a waft of urine as you walk down the corridor.
You can always hear residents crying out for help. It's usually one of the visitors that goes to see them rather
than the staff. The place has far too few staff members supporting the residents which results in the poor care.
23 January 2025
Mum has received the best care here. She has found it hard to adapt and has not been easy for the staff. They have been so supportive of us as a family and my mum. I hope Mum settles down and can be happy here as the staff and care she has received couldn't be better.