Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.4 132 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.
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Care Provided by Maidstone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1757
  • RESPITE Self-Funded Residential Dementia Care: from £1760
  • RESPITE Self-Funded Nursing Care: from £1758

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

The price(s) shown are provided by the care home. Contact Maidstone Care Centre for full pricing details and T&Cs.

Contact Maidstone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Maidstone Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kerrie McNamara (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (132)

9.4

Maidstone Care Centre has a Review Score of 9.4 (9.403) out of 10, based on 42 reviews in the last 2 years.
Over all time Maidstone Care Centre has 132 reviews.

Overall Experience
  • 85
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Date Published
  • 132
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Reviewer Connection to Maidstone Care Centre
  • 36
  • 24
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Total of 132, showing 1-20
Review from K E (Son of Resident) published on 15 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When Mum went into your care 3 years ago, she was unable to walk unaided and was very frail and weak. Over time, with the care and encouragement of the staff, she was able to walk and mobilise. She enjoyed all the activities, was happy and settled and responded well to any treatments and medical needs.
She made many friends among staff, other residents and their relatives and led a full and happy life to the age of 98. Sadly, she passed away on 23rd May 2026 in her room with family beside her. The staff were very supportive, kind and compassionate, and she was treated with dignity and respect.
Reply from Kerrie McNamara, General Manager at Maidstone Care CentreThank you for your kind words. It was a delight caring for mum and supporting her during her last days, she will be missed by us all.
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Review from Barbara B (Friend of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited an old work colleague a resident there, found the home spotlessly clean, the staff were very caring and friendly.The food looked lovely.The surrounding were very nice.
Would highly recommend this home to anyone.
Reply from Kerrie MacNamara, General Manager at Maidstone Care CentreThank you for the kind words about our home, we are very proud of the care home.
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Review from P H (Wife of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our family are new to care homes and it is a very traumatic experience for the patients, as well as family, we felt at ease immediately on our first visit having experienced a very upsetting placement. I and my family can only praise the attention, professionalism and genre and ambience of all the staff,
carers and management. They have made the transition from hospital to home so carefree. This home cares and I can sleep easier knowing he is receiving the attention and care I can no longer provide myself. We can also enjoy the activities with him well done keep up the good work.
Reply from Kerrie MacNamara, General Manager at Maidstone Care CentreThank you for the kind words, we are delighted that he has settled in with us so well.
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Review from Imogen W (Niece of Resident) published on 24 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting my uncle I couldn't help but be filled with so much happiness, the home has a lovely feel about it, the staff are all involved and seem really happy. My uncle is really happy there, so it's lovely for the family to know he's so well cared for
Reply from Kerrie McNamara, General Manager at Maidstone Care CentreThank you for the kind words Imogen. We are delighted that your uncle is happy and settled here.
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Review from Sarah H (Daughter of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was referred to Maidstone Care Centre from the general hospital. When we had to choose a permanent home, mum decided she would like to stay in Maidstone Care Centre. The staff are very friendly, patient and caring. The home has a quiet, relaxed and respectful atmosphere. The nursing care was
high quality, and the nurses would consistently liaise with mums doctor, so we never felt she was neglected. The nurses are also very knowledgeable themselves.
Reply from Kerrie McNamara, General Manager at Maidstone Care CentreSarah, thank you for your kind words. We are delighted that mum is happy and settled here.
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Review from B E (Friend of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a really lovely home, the staff are always happy and helpful and my loved one is cared for well, and happy. We spent time at other local homes and they looked good, but the care was not good at all, we are do happy with this care home
Reply from Kerrie MacNamara, General Manager at Maidstone Care CentreThank you for your kind words. We are delighted that your loved one happy here.
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Review from Janet L (Niece of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the care centre enough. The staff were professional, very caring and always on hand to offer help and advice. They treated my uncle with dignity at all times. Addressed him by name and always stopped to talk to him and share a joke. They phoned me and kept me informed of any changes
to his needs/care and told me how they addressed it. I knew when I left the care home my uncle was safe and happy. Everyone from housekeeper to senior staff greeted me. Well done to all and thank you.
Reply from Kerrie MacNamara, General Manager at Maidstone Care CentreThank you Janet for your kind words. We are delighted that your loved one is happy and feels safe here.
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Review from H F (Relative of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother in law has been in this home for three years. He is very happy here and we have no complaints about his care If we have to discuss anything regarding his care. It is dealt with straight away or at their earliest convenience
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your kind review. We're so pleased to hear that your brother-in-law is happy and that you feel supported by the team. It's great to know that any queries are responded to promptly-your feedback is truly appreciated.
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Review from M S (Sister of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After experiencing a couple of months, first in one hospital, then transferred to another hospital my sister was very confused and distressed. As I was. Your staff were very patient with both of us and slowly calmed the situation down. She has now settled in and is calmer (so am I). It is reassuring
to know she is now in the best place.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your kind and thoughtful review. We're so pleased to hear that your sister has settled in and is feeling calmer. It means a great deal to know our team's patience and support helped during what must have been a very difficult time for you both.
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Review from Adam G (Son of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to start by thanking all the staff for their continued support and care provided for my Mother.
Emily had moved to this care home after not really adjusting well in another place but since her move to Maidstone Care Center her whole well being has changed and she has settled in well to
her new surroundings.
The Team are fantastic they support her and needs extremely well and my family and myelf are really impressed with continued effort and support they put in every day.
The whole experience of trying to get a person with complex needs to settle in unfamiliar surrounding was always going to be challenging but the staff and the management teams took it in their stide and deliver exceptional care and high standards.Whenever a family memeber visits they always comment on how good the facilities are so we know that my mother is in the best place .
Thankyou to all at Maidstone Care Center for their continued dedicated support.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you so much for your kind and heartfelt review. We're delighted to hear how well your mother has settled and that her wellbeing has improved since joining Maidstone Care Centre. Your lovely words about the team's dedication and support mean a great deal and will be warmly shared with everyone.
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Review from Roy M (Husband of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff at Maidstone Care Centre. My wife spent her final days there and although in great pain the nursing and care made her time as comfortable as possible. Their patience while trying to encourage her to eat was remarkable and of great comfort to the family as we know
she was in good hands. She is now at peace but greatly missed by us.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for sharing such a heartfelt review. We are truly sorry for your loss and feel honoured to have cared for your wife during her final days. It means a great deal to know that the care and compassion shown brought some comfort to both her and your family at such a difficult time. She will be remembered fondly, and our thoughts are with you and your loved ones.
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Review from S H (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for caring for my mother Robyn she had a positive experience and I am very happy with all you did each day.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your kind message. We're pleased to hear that your mother had a positive experience and that you felt supported by the team. Your words mean a great deal to everyone involved in her care.
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Review from S B (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for a week's respite in October.
This was the first time she had been in a care home and we were very anxious.
However, the staff and the management made us feel so welcome, they were understanding and sympathetic.
Mum enjoyed her stay and made new friends. She's already talking
about her next visit.
The home was so clean and warm.
There was plenty of activities and mum enjoyed the food (especially her puddings).
Would definitely be back.
Would recommend to anyone.
Thank you so much for taking such good care of mum and for giving us peace of mind and a well earned break from caring for mum.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your wonderful and heartfelt review. We're so pleased to hear that your mum enjoyed her first respite stay, felt welcome, and made new friends. It's lovely to know she enjoyed the food, activities, and warm atmosphere, and that you felt reassured and supported throughout. Your kind words mean so much to the whole team, and we look forward to welcoming your mum back again soon.
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Review from Anthony B (Son of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is often hard to write such a positive review without sounding bias. However, my mum has been in and out of several care homes now and all of them have been far inferior compared to Maidstone Care Centre. This place has continued to amaze me from day one with the level of care, compassion, commitment,
and honesty. It is always clean and tidy, the residents are so very well looked after to the absolute highest standards I think I have ever seen. The management, the head nurses and the care teams have just been overwhelming with how much they care for my mum and handling all of her complex care needs. I can honestly say that there are no words can describe how happy I am with the complete service Maidstone Care Centre has and continue to offer. If you are unfortunate enough to need a care home. Do not ignore this place. With love and gratitude.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for such a heartfelt and generous review. We're truly touched by your kind words and delighted to know that your mum has received the care, compassion, and support she deserves. It means so much to hear that the team's dedication, professionalism, and high standards have made such a difference to both of you. Your trust and gratitude will be deeply appreciated by everyone at Maidstone Care Centre.
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Review from Christine M (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother moved in June from Hospital, and I was very apprehensive about her going into full time care.
She had several pressure after her stay in hospital and needed full time nursing care.
My first impressions of the home manager were great, she was very understanding and reassuring.
Despite
being bed bound, I am pleased to say that her wounds are nearly all healed, thanks to round the clock care and high protein diet.
She is now quite well.
Staff are friendly and helpful, there is an open house policy. I visit every day and speak to all staff and residents. and always feel welcome.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your thoughtful and detailed review. We're so pleased to hear that your mum has settled in well and is recovering with the support of our dedicated nursing team. It's wonderful to know that you feel reassured, welcomed, and confident in the care she's receiving. Your kind words about the manager and staff mean a great deal and will be warmly shared with everyone here.
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Review from K B (Respite Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful. It was a very pleasant stay, and very comfortable. Lovely meals and refreshments.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your kind review. We're so pleased to hear that you had a pleasant and comfortable stay, and that you enjoyed the meals and refreshments. Your feedback will mean a lot to the whole team.
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Review from Julia R (Cousin of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly cousin moved into this home from another around 8 months ago. She was in the previous home for a few years but we needed to move her closer. Initially, I was worried about the move, but the staff and nurses have been brilliant. Although, sometimes short staffed, the staff always make the
time to bring her into the lounge and involve her in any activities and although she can't walk and is either sitting or lying in her bed, she is always washed and dressed, has no bed sores and her room plus the home is kept very clean. All the staff are friendly and have been amazing.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for sharing such a thoughtful review. We're so pleased to hear that your cousin has settled in well and that our team has helped to ease your initial concerns. It's wonderful to know she is comfortable, well cared for, and included in activities, and that her dignity and wellbeing are being maintained. Your kind words about our staff's friendliness and dedication mean a great deal and will be shared with the whole team.
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Review from P E (Sister of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say that as a family we are so pleased with the exceptional care our brother is receiving. His health has improved beyond recognition and he seems to be quite happy now he is getting to know the daily routine. Please pass on our gratitude to all concerned with his day-to-day care.
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Review from M U (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This place early has been a bad experience for the last 18 months. Glad the manager has left, had about 4 managers in this little time. Some staff need to learn to communicate with the residents and sadly there is a constant change of staff, which unsettles the residents. Not enough staff and my parent
is often put in her room, as staff have said there is no one to keep an eye on her!! Staff have been encouraged to put reviews on this page to boost review score, as told to us by staff . Too much is swept under the carpet, falls that apparently no staff ever see. Mum has lost so much weight and been held back by manager to get help for her. Relatives have noticed how bad it has become. CQC reports been bad and got worse over time. This place never seems to get its act together or employ enough staff to deal with the kind of care needs these poor relatives need. Residents often ignored by staff when they are trying to talk to them . No emotional support whatever.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for bringing this to our attention. We are sorry that you have needed to raise your concerns in this way. Please be assured that we take your feedback very seriously and we apologise for any anxiety that has been caused to you and your family. The safe and compassionate delivery of care with appropriate staffing levels are our priorities, and we continue to work with all regulators to ensure this is the case. We would like to have the opportunity to discuss these matters with you in person at a meeting with the Operations Director who is responsible for Maidstone Care Centre. Please contact us directly on 01622 672292 so that we can arrange this with you.
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Review from J C (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has really settled in. She enjoys joining in with activities.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your lovely feedback. We're so pleased to hear that your mum has settled in well and is enjoying the activities-we love seeing our residents getting involved and having fun! We'll be sure to share your kind words with the team.
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Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.403 for Maidstone Care Centre is calculated as follows: ( (294 Excellents x 5) + (139 Goods x 4) + (38 Satisfactorys x 3) + (12 Poors x 2) + (11 Very Poors x 1) ) ÷ 494 Ratings = 4.403
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Kerrie

Kerrie McNamara

Job Title: General Manager Joined: 2026

I’m proud to be the General Manager at Maidstone Care Centre and passionate about creating a warm, supportive and welcoming environment for everyone who lives and works here.


My experience within the care sector includes working in the community as an Area Manager, managing Live-In Care services and previously being a Registered Manager within a care home setting. I hold an NVQ Level 5 in Social Care, and throughout my career, I have always been inspired by helping people enjoy the best possible quality of life.


What I enjoy most about my role is supporting the team to deliver outstanding care and knowing that, together, we can make a genuine difference to residents and their families every day.


One of the things I love most about Maidstone Care Centre is the team spirit. There is a real sense of warmth and dedication from people who genuinely want to be here and are passionate about caring for others.


Outside of work, I’m a Tottenham Hotspur supporter, and in 2024, I challenged myself to climb Mount Snowdon. I’m inspired by always striving to be the best version of myself and staying true to who I am.

Frequently Asked Questions about Maidstone Care Centre

What types of Care is Maidstone Care Centre registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maidstone Care Centre have?

There are 58 Single Rooms.

What are the Facilities & Services at Maidstone Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maidstone Care Centre to the centre of Maidstone?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service - more info.