Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR

Maidstone Care Centre, Maidstone, Kent
Maidstone Care Centre, Maidstone, Kent
Maidstone Care Centre, Maidstone, Kent

Maidstone Care Centre is part of the Ranc Care portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

Group: RCH Ltd

Person in charge: Sallyann Briggs (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 57

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Maidstone Care Centre have an open door policy and welcomes visiting at any time

Parking:

Car parking is available

Latest Care Quality Commission* Report on Maidstone Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Maidstone Care Centre has a Review Score of 9.5 (9.524)

The Review Score of 9.5 (maximum of 10) for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Maidstone Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.822 for Maidstone Care Centre is calculated as follows: ( (154 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 180 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.702 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 8 Reviews ÷ 11.4 Target = 0.702

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maidstone Care Centre?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maidstone Care Centre

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

When visiting Grandad recently for his birthday, I was very pleased, he seemed happy and well cared for. The staff were very friendly and the home was very clean. Grandad's room was very clean and tidy.

How likely would you be to recommend Maidstone Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sally Briggs, Manager at Maidstone Care Centre responded to this review on 12 Jun 2017:

Thank you for your kind words.

My dad went into Maidstone Care Centre three years ago. At that time dad was quite poorly, I cannot believe the change in him. He is happy and the staff say he is always smiling. I cannot thank the staff enough for the care they have given my dad.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In all the visits, I have observed very friendly and helpful staff and contented residents. My most recent visit was in April for my grandfather's birthday and I was very impressed with how the staff celebrated and shared his special day with not only our family but also the other residents making us feel very welcome. On this particular occasion, you successfully put a sparkle back in my granddad's eyes, which shows he's happy and I believe being well cared for.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On visiting my dad today I found him to be happy, safe and well cared for. The staff are always friendly and approachable.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt, who is not the easiest person, has been made very welcome by all of the team. They are kind, patient, caring and efficient.
It's such a relief to me and all of the family to know that she is cared for so well.
We all feel that she couldn't have found a better home.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maidstone Care Centre has a very warm and welcoming feel from the moment you enter the building. The Manager and staff here all work extremely hard and are so caring and kind. I would recommend this home 100%.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sally Briggs, Manager at Maidstone Care Centre responded to this review on 31 Mar 2017:

Thank you for your kind words.

I am living at Maidstone Care Centre for about 16 months. I have never felt happier. I love to take part in some activities. Recently I've participated in a photo shoot. It made me feel like a star. I love the staff, they are all very friendly and very efficient.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The quality of care my mother receives is outstanding. My mother is extremely comfortable and the dedication the staff show is second to none.
The centre as a whole has made my mothers stay so amazing there is nothing they won't do for her.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sally Briggs, Home Manager at Maidstone Care Centre responded to this review on 19 Dec 2016:

Thank you for your kind words and your feedback, we will use it to continue to improve our service.

My Nan has been in multiple homes and has been bruised and deteriorated pretty quickly. Nan went into this home a year ago while on her 'final stage' of dementia. She is now singing and eating again! Everyone is so polite, calm. professional and helpful. I truly don't believe my Nanny would be here if it wasn't for that fantastic team!

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sallyann Briggs, Manager at Maidstone Care Centre responded to this review on 17 Nov 2016:

Thank you for your kind words.

The transition from hospital to care home has the potential to be a difficult time but the kindness, service and attention to detail by members of management, administration and staff has enabled the new resident along with family and friends to undergo this process with ease and confidence. We are all very grateful for the help and advice provided and would have no hesitation recommending others to benefit as we have.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been living at Maidstone care centre for few months and I love it. The staff is brilliant. I am still a very active person. I am still able to go out into the town and buy my stuff, the activities coordinator is always available to go with me... I could not say better about this place. Is definitely the right place for people like me to enjoy their life, being active and at the same time having the support of qualified staff ( very kind staff I should say).

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sally-Ann Briggs, Manager at Maidstone Care Centre responded to this review on 26 Oct 2016:

I am pleased to hear Mr P is happy.

Our aunt recently moved into Maidstone Care Centre. It has been rather traumatic for her and us, however, the staff at the home have been brilliant! They have supported both my aunt and us adjust to the change. She is now settling well and we cannot praise the care she is receiving highly enough.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sallyann Briggs, manager at Maidstone Care Centre responded to this review on 29 Sep 2016:

Nice working together.

I think it is wonderful. 3 1/2 happy years. Really enjoyed being here. I took part in the Care Home Idol which was brilliant. I had a great time. The activities here are fun and enjoyable.

How likely would you be to recommend Maidstone Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff and management at Maidstone care Centre have taken care of my mother for 18 months now, under very difficult family circumstances. The overall standard of the care home is excellent and my mother is happy and settled. On-going improvements are always evident and I have no hesitation in recommending their skilled and caring service.

How likely would you be to recommend Maidstone Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

In todays climate, staff shortage seems "the norm" carers: 99% excellent, registered nurses, excellent. 2 carers worked 12hr shifts especially weekends, 22 residents. They can't possibly be given 100% care plus their weekly showers etc. etc. Meals are excellent, variety and special requests granted despite some negative opinions, the residence runs well. The manager and office staff very efficient. The maintenance section excellent. The staff and families hold fund raising events to cover the activities for residents (this should be supplied by the company!) Well done to all staff departments.

How likely would you be to recommend Maidstone Care Centre? Don't know

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Best Project for Residents

Recipient: Maidstone Care Centre

Date: Wednesday 12 Apr 2017

more details

Top 20 Mid-size Care Home Groups 2017

Recipient: RCH Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maidstone Care Centre