Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.1 117 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1525

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Anna Ramos (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (117)

9.1

Maidstone Care Centre has a Review Score of 9.1 (9.086) out of 10, based on 39 reviews in the last 2 years.
Over all time Maidstone Care Centre has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maidstone Care Centre
  • 32
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Total of 117, showing 1-20
Review from Julia R (Cousin of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly cousin moved into this home from another around 8 months ago. She was in the previous home for a few years but we needed to move her closer. Initially, I was worried about the move, but the staff and nurses have been brilliant. Although, sometimes short staffed, the staff always make the
time to bring her into the lounge and involve her in any activities and although she can't walk and is either sitting or lying in her bed, she is always washed and dressed, has no bed sores and her room plus the home is kept very clean. All the staff are friendly and have been amazing.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for sharing such a thoughtful review. We're so pleased to hear that your cousin has settled in well and that our team has helped to ease your initial concerns. It's wonderful to know she is comfortable, well cared for, and included in activities, and that her dignity and wellbeing are being maintained. Your kind words about our staff's friendliness and dedication mean a great deal and will be shared with the whole team.

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Review from P E (Sister of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say that as a family we are so pleased with the exceptional care our brother is receiving. His health has improved beyond recognition and he seems to be quite happy now he is getting to know the daily routine. Please pass on our gratitude to all concerned with his day-to-day care.
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Review from M U (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This place early has been a bad experience for the last 18 months. Glad the manager has left, had about 4 managers in this little time. Some staff need to learn to communicate with the residents and sadly there is a constant change of staff, which unsettles the residents. Not enough staff and my parent
is often put in her room, as staff have said there is no one to keep an eye on her!! Staff have been encouraged to put reviews on this page to boost review score, as told to us by staff . Too much is swept under the carpet, falls that apparently no staff ever see. Mum has lost so much weight and been held back by manager to get help for her. Relatives have noticed how bad it has become. CQC reports been bad and got worse over time. This place never seems to get its act together or employ enough staff to deal with the kind of care needs these poor relatives need. Residents often ignored by staff when they are trying to talk to them . No emotional support whatever.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for bringing this to our attention. We are sorry that you have needed to raise your concerns in this way. Please be assured that we take your feedback very seriously and we apologise for any anxiety that has been caused to you and your family. The safe and compassionate delivery of care with appropriate staffing levels are our priorities, and we continue to work with all regulators to ensure this is the case. We would like to have the opportunity to discuss these matters with you in person at a meeting with the Operations Director who is responsible for Maidstone Care Centre. Please contact us directly on 01622 672292 so that we can arrange this with you.

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Review from J C (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has really settled in. She enjoys joining in with activities.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your lovely feedback. We're so pleased to hear that your mum has settled in well and is enjoying the activities-we love seeing our residents getting involved and having fun! We'll be sure to share your kind words with the team.

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Review from Wendy F (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is happy here. All the staff are very good and support him in all aspects. They are a friendly staff and always welcoming to us visitors. We are always informed of any issues or concerns they may have.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your kind review. We're so pleased to hear that your father-in-law is happy and well supported-it's exactly what we strive for. Your feedback about our friendly team and communication means a lot, and we'll be sure to share your lovely words with everyone involved in his care.

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Review from L G (Grandson of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan only in moved in 3 weeks ago, in that time my Nan seems to have settled in really nicely. From what I have seen my Nan is really well looked after, she is washed and dressed whenever I visit, her meals always look appealing. Her room is kept clean as is the rest of the home. Whenever I visit
which can be anytime with my mum or on my own I'm always made to feel welcome.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your lovely review. We're so pleased to hear your Nan has settled in well and that you feel welcome when you visit. It's great to know the care, cleanliness, and meals have made a positive impression-your kind words mean a lot to the whole team.

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Review from Denise W (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came here from hospital and was very poorly having not eaten for many weeks. The staff have, with care and patience, managed to help mum recover. She is eating better, is more alert and has regained her sense of humour. The carers are friendly and caring and treat mum with respect and dignity. There
are odd times when it appears there are not enough staff around but on the whole, things seem to go well. As long as mum is happy in her environment than we are.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your thoughtful review. We're so glad to hear that your mum is recovering well and has regained her appetite and sense of humour-it's a joy to see her progress. Our team works hard to provide respectful, compassionate care, and your kind words mean a great deal. We appreciate your feedback and will continue to do our best to support your mum and ensure she remains happy and comfortable.

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Review from Ruth W (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to this home to be near family, I came to see the home 3 times before the decision was made for mom to come to this home, it just felt right homely, clean, friendly, staffed. Mum has settled in well and loved her room and the staff even giving time for a hold of her hand or a hug so much
passion and caring for what they do. The manager has been in position for a year and is pulling all of her experience to good use. The staff are part of her family and ours and nothing is too much. The activities team are doing wonders and the residents love going out and about. Have no regrets mum being there. All the staff are amazing.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you so much for your kind and thoughtful review. We're so pleased to hear that your mum has settled in well and feels at home with us. It truly means a lot to know that our team's care, compassion, and dedication have made a positive difference. We're proud of our staff and the warm, family-like atmosphere they create every day. Your words will be shared with the whole team-they'll be delighted. Thank you again for your trust and support.

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Review from S W (Son of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the care and staff including management.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre

Thank you for your kind feedback. We're so pleased to hear that you're satisfied with the care and our team, including management. Your support means a lot to us and will be shared with everyone involved.

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Review from B J (Husband of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident here for some 6 months. The standard of care she has received has been truly excellent.
The staff are very kind + helpful.
I cannot think of any way the care she receives could be improved.
I am really thankful and impressed.
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Review from Neil M (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who is 96 and has dementia, was admitted here from hospital after contracting pneumonia whilst at her previous care home. She remained in hospital for three weeks and her previous care home said that she could not return as they could no longer care for her needs.
My sister and I were really
worried about her going into a new care home but our worries were allayed almost immediately.
The staff are really friendly and nothing seems too much trouble. You can see that they really care for their residents. They have been getting her out of bed (which didn't happen at the hospital), and sitting in her chair colouring in her books.
I went in this morning and they had taken her for a shower which really pleased her.
Mum is at the home for a 6 week assessment apparently but we are hoping she will be able to stay here as the staff are absolutely lovely, professional and committed to caring for our mum.
It's hard to comment on other areas as mum has only been here for 2 weeks.
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Review from Toby C (Son of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Whenever I turn up before midday my mum is still in bed, wet through and very distressed.
Her clothes regularly go missing. There is a waft of urine as you walk down the corridor.
You can always hear residents crying out for help. It's usually one of the visitors that goes to see them rather than
the staff. The place has far too few staff members supporting the residents which results in the poor care.
Reply from Anna Rizza Ramos, General Manager at Maidstone Care Centre

Thank you for your feedback, we are privileged to care for the people who live with us at Maidstone Care Centre. If you have any concerns about the care your relative is receiving whilst at our home then lets arrange a meeting to discuss. You can reach me on manager.maidstone@rchcarehomes.co.uk. Kind Regards Anna Ramos, General Manager.

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Review from C B (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has received the best care here. She has found it hard to adapt and has not been easy for the staff. They have been so supportive of us as a family and my mum. I hope Mum settles down and can be happy here as the staff and care she has received couldn't be better.
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Review from Bobbie H (Granddaughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan has settled into the home well. The manager is making good noticeable changes to the home. All staff are friendly and helpful. Nan seems to be enjoying her time in the home. Thank you to everyone.
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Review from J B (Daughter of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been well looked after. She is so much better than when in hospital. Staff are excellent with Mum. The manager has been doing wonders at the home.
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Review from M N (Husband of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. I've had nothing that would cause me any concerns.
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Review from Kathleen F (Wife of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled in and is treated with care and consideration even though he is a very challenging resident. The staff are amazing!
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Review from W F (Friend of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visit to my long-term loyal friend, I was greeted by staff who were very friendly and caring to the resident and myself. I felt feeling that my friend was very well looked after and the staff actually care about the patients' wellbeing.
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Review from C R (Friend of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend, has been in this home for a while now. Whenever we visit he appears to be very well cared for and safe. We are glad he is here.
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Review from J S (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall pleased with Mum's care. Carers all very pleasant.
Mums meals are not ideal but that is mainly due to her ability to chew and swallow only soft food. She has soup most evenings but there is very limited choice of soup. I have rated food and drink poor because of Mum's experience.
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Current Review Score: 9.1 (9.086)

Overview of Review Score

The Review Score of 9.1 (9.086) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.086 for Maidstone Care Centre is calculated as follows: ( (215 Excellents x 5) + (141 Goods x 4) + (49 Satisfactorys x 3) + (20 Poors x 2) + (29 Very Poors x 1) ) ÷ 454 Ratings = 4.086
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Anna

Anna Rizza Ramos

Job Title: General Manager

I am delighted to lead the team at Maidstone Care Centre in my capacity as the General Manager, I am deeply passionate about caring for older people. With 19 years of experience in the sector, I find joy and fulfilment in ensuring residents are well cared for and live a rewarding life in our home - I especially enjoy my daily interactions with all the residents. I have a degree in nursing from the Philippines and have specialised in dementia care completing further studies at Bradford University. My dedication to improving the lives of the residents is at the heart of my work.

Frequently Asked Questions about Maidstone Care Centre

What types of Care is Maidstone Care Centre registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maidstone Care Centre have?

There are 58 Single Rooms.

What are the Facilities & Services at Maidstone Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maidstone Care Centre to the centre of Maidstone?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service - more info.