Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.4 132 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.
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Care Provided by Maidstone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1757
  • RESPITE Self-Funded Residential Dementia Care: from £1760
  • RESPITE Self-Funded Nursing Care: from £1758

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

The price(s) shown are provided by the care home. Contact Maidstone Care Centre for full pricing details and T&Cs.

Contact Maidstone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Maidstone Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kerrie McNamara (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (132)

9.4

Maidstone Care Centre has a Review Score of 9.4 (9.403) out of 10, based on 42 reviews in the last 2 years.
Over all time Maidstone Care Centre has 132 reviews.

Overall Experience
  • 85
  • 34
  • 6
  • 3
  • 4
Date Published
  • 132
  • 12
  • 24
  • 42
  • 90
Reviewer Connection to Maidstone Care Centre
  • 36
  • 24
  • 10
  • 9
  • 8
  • 7
  • 7
  • 6
  • 6
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 132, showing 81-100
Review from A W (Wife of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Maidstone Care Home manager and staff were very welcoming when my husband was initially admitted to the home 4.5 years ago.
His bedroom was satisfactory, however, there was no TV which surprised me and no fan. The rooms were often too warm, particularly in the summer and the temperature was poorly
regulated. My husband remained in bed day and night and the availability of support pillows were insufficient for his needs.
I would like to give my thanks to the care staff who were mainly from Nepal. They provided excellent care. However, their work hours are long and pay did not reflect the importance of the role. As a result, care staff turnover was high which was unnecessarily confusing for residents.
Thank you also to the maintenance manager at the care home, who worked very hard and kept the home and gardens in good order. Also, the activity coordinators who provided a good range of daily activities for both residents in bed and in the lounge.
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Review from Natasha J (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care. Staff excellent. Facilities are good with lots of entertainment for the residents. My father has a nice room and receives excellent care. The staff know him and his needs and he seems very content and we know he's safe.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you for this review and I am glad to hear that Dad is happy and you feel he is safe with us. I know how difficult it is to entrust the care of a loved one myself. This helps people to read about the home from people that know that service already.
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Review from Brenda J (Wife of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Patient is very content and feels secure in this environment.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you very much for taking the time to do this, and your wonderful review of our home.
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Review from Andrew T (Son of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Maidstone Care Centre is an excellent care home. The management and staff do an incredible job to make sure the residents are cared for at the highest level. I have yet to see another care home that I would prefer a loved one to be a resident at. Thank you, MCC.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you so much for this review. This is very helpful for people looking to choose a Home. Thank you for your kind words the staff do work hard.
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Review from Caz E (Ex Family Member) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was recently admitted to this home. It has such a warm and friendly atmosphere. The staff were hard working and always had time to help. We could even take the dog with us which was so important for her as she loved the dog.
Reply from Carol Marsh, General Manager at Maidstone Care CentreIt is important to us that our home is welcoming and friendly. A lot of our residents get pleasure from seeing animals in the home It is very therapeutic and only last week we had an array of animals visit and we have a pony booked too. It is our residents home first of all.
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Review from Brian M (Son of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received the most wonderful care at this home. We were nervous about sending her in but there was no need, this is a real home from home. Fun activities, a great atmosphere and I've actually seen her eating food that she had never tried before, and really enjoying it.
A big thank you to all
at Maidstone Care Centre for the very obvious way in which you care for your residents.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you for this lovely review. This is what we aim for. It's great to know that people feel secure and happy with what we do.
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Review from Anthony H (Husband of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Maidstone Care Centre is a well-run nursing home with good facilities for residents. The staff are caring and helpful and the residents' rooms are of a high standard.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you for this lovely review of our home. We work hard to meet the needs of each person and provide a safe and homely experience.
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Review from R O (Daughter-in-law of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very start of my mother-in-law's stay with you, we found the staff to be caring and sympathetic. In her early years on Penbury she was treated with compassion and consideration. After her stroke in February 19, she was bedridden and the staff were kind to her and very gentle. My mother-in-law
was afraid as she had dementia and forgot that people were wanting to help. The staff were aware of this and were extremely kind. At the end, they supported the family and it was a dignified end to my mother-in-law's life.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you for your review of our home and the care that staff gave. To have these comments regarding this very difficult time for your family are very precious. That you have such good memories of your Mums final hours and days tells us as a team we achieved our aims. We care for the whole family.
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Review from N H (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class care and support to both the resident, my mother and family. Management and staff welcoming and friendly, with a calm and caring environment. Clean and comfortable facilities. Highly recommend.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you for your review of the home and the care that your Mum received here.
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Review from L H (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home. Kind staff, well run, good atmosphere. Clean environment. Always kept up to date with health issues and with social service checks. Would recommend to anyone looking for a kind and caring environment for their loved one.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you for taking the time to do this review. I know prospective clients do read and find them useful.
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Review from A H (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident here for approx a year up to her death in August. The staff and facilities have been excellent both to my mother and her family. We have always felt welcomed. During the last month of my mother's life, the support given was fantastic and will not be forgotten. In summary a great
home and great staff.
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Review from Lorraine G (Daughter-in-law of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After many weeks of visiting my mother-in-law at the Maidstone Care Centre, we came to know many people, care staff and loads of the residents.
I'm going to miss them all very much.
I wish my mother-in-law was still there, believe me, it wasn't our choice in having her moved.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you for this review. It means a lot to us as I know how hard this period was for yourself to come to terms with. We all wish you well.
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Review from Brian H (Nephew of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, the care and support are good however, dignity could be improved in my relative's case. She is in a bed at all times she has on an incontinence pad between her legs most of the time and a top on her upper body not dignified.
I bought a quilt and 2 quilt covers and pillowcases in and these
are not used. The quilt is folded up and is stained and needs washing. My relative has a sheet covering her.
Reply from Carol Marsh, General Manager at Maidstone Care CentreReally sorry to hear these things. I will look into issues raised. This helps us to improve our services
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Review from Barbara P (Sister of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maidstone Care Centre it is quite excellent. The care and attention given to residents at all times are exceptional. They are all well trained and they all have the commitment, the compassion and the care traits which go toward making them all endearing and respected carers to our relatives in their
good hands.
The staff here are therefore well chosen. Kindness, patience and understanding shine through.
Reply from Carol Marsh, General Manager at Maidstone Care CentreIt is lovely to see the change when she was so poorly at the beginning. Thank you for your lovely words.
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Review from K W (Daughter of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved to this care centre from hospital after a fall, she had given up. The staff have helped her back, being moved from hospital ward to dementia ward. Since being on this ward she has improved in eating and joining in with activities.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you so much for the review of our home. We are always striving to make it even better.
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Review from D M (Husband of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care my wife receives at your care home. The staff are always very happy and polite and have a very caring nature towards my wife and other residents. It certainly puts my mind at rest knowing she is being well cared for.
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Review from Liz C (Daughter of Resident) published on 15 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mother was a resident in Maidstone Care Centre from March until her passing at the beginning of June. Mum was treated with the utmost care, devotion and respect by all members of staff. Her care was second to none, nothing was too much trouble. All of the carers and the nursing staff treated
Mum with dignity and went above and beyond to ensure that she was comfortable. All staff spent time with Mum, chatting to her and making her feel valued. My brothers, sister and sister in law and all members of our family were all made to feel extremely welcome, we were also cared for particularly when at the end, during Mum's last days when we were with her continually, we were given extra seating in her room so that we could all be with her and we were asked how we were and if anything could be done to help us in that really difficult and emotional time. As a family, we would like to express our genuine gratitude and thanks to all who looked after Mum and us during the last months. Thank you.
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Review from Sheila A (Wife of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a permanent resident at Maidstone Care Centre since December 2018. He is extremely well looked after. The activity team are fantastic and the staff on Pembury are worth their weight in gold.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you Sheila for your care and involvement in our home.
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Review from Rowland D (Husband of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Maidstone Care Centre since 13/12/18 and we, that is her son and granddaughter, have been satisfied with the care and attention given. Being 95% blind, dementia and poor mobility, the carers are very considerate and caring, she is 92 and 6 months old. We have been married
for 74+ years.
Reply from Carol Marsh, General Manager at Maidstone Care CentreThank you for taking your time to do this review. It is helpful to people looking for a home for a loved one.
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Review from J E (Son of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole family were very impressed with Maidstone Care Centre.
Our mother was only there until a permanent home could be found for her and it was a shame that she couldn't stay there as all the staff were very attentive and caring.
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Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.403 for Maidstone Care Centre is calculated as follows: ( (294 Excellents x 5) + (139 Goods x 4) + (38 Satisfactorys x 3) + (12 Poors x 2) + (11 Very Poors x 1) ) ÷ 494 Ratings = 4.403
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Kerrie

Kerrie McNamara

Job Title: General Manager Joined: 2026

I’m proud to be the General Manager at Maidstone Care Centre and passionate about creating a warm, supportive and welcoming environment for everyone who lives and works here.


My experience within the care sector includes working in the community as an Area Manager, managing Live-In Care services and previously being a Registered Manager within a care home setting. I hold an NVQ Level 5 in Social Care, and throughout my career, I have always been inspired by helping people enjoy the best possible quality of life.


What I enjoy most about my role is supporting the team to deliver outstanding care and knowing that, together, we can make a genuine difference to residents and their families every day.


One of the things I love most about Maidstone Care Centre is the team spirit. There is a real sense of warmth and dedication from people who genuinely want to be here and are passionate about caring for others.


Outside of work, I’m a Tottenham Hotspur supporter, and in 2024, I challenged myself to climb Mount Snowdon. I’m inspired by always striving to be the best version of myself and staying true to who I am.

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