Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.1 120 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.
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Care Provided by Maidstone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1525

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Anna Ramos (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (120)

9.1

Maidstone Care Centre has a Review Score of 9.1 (9.138) out of 10, based on 41 reviews in the last 2 years.
Over all time Maidstone Care Centre has 120 reviews.

Overall Experience
  • 76
  • 31
  • 6
  • 3
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Date Published
  • 120
  • 12
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  • 41
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Reviewer Connection to Maidstone Care Centre
  • 33
  • 23
  • 9
  • 8
  • 8
  • 6
  • 6
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 120, showing 81-100
Review from Brian H (Nephew of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, the care and support are good however, dignity could be improved in my relative's case. She is in a bed at all times she has on an incontinence pad between her legs most of the time and a top on her upper body not dignified.
I bought a quilt and 2 quilt covers and pillowcases in and these
are not used. The quilt is folded up and is stained and needs washing. My relative has a sheet covering her.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Really sorry to hear these things. I will look into issues raised. This helps us to improve our services
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Review from Barbara P (Sister of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maidstone Care Centre it is quite excellent. The care and attention given to residents at all times are exceptional. They are all well trained and they all have the commitment, the compassion and the care traits which go toward making them all endearing and respected carers to our relatives in their
good hands.
The staff here are therefore well chosen. Kindness, patience and understanding shine through.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
It is lovely to see the change when she was so poorly at the beginning. Thank you for your lovely words.
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Review from K W (Daughter of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved to this care centre from hospital after a fall, she had given up. The staff have helped her back, being moved from hospital ward to dementia ward. Since being on this ward she has improved in eating and joining in with activities.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you so much for the review of our home. We are always striving to make it even better.
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Review from D M (Husband of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care my wife receives at your care home. The staff are always very happy and polite and have a very caring nature towards my wife and other residents. It certainly puts my mind at rest knowing she is being well cared for.
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Review from Liz C (Daughter of Resident) published on 15 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mother was a resident in Maidstone Care Centre from March until her passing at the beginning of June. Mum was treated with the utmost care, devotion and respect by all members of staff. Her care was second to none, nothing was too much trouble. All of the carers and the nursing staff treated
Mum with dignity and went above and beyond to ensure that she was comfortable. All staff spent time with Mum, chatting to her and making her feel valued. My brothers, sister and sister in law and all members of our family were all made to feel extremely welcome, we were also cared for particularly when at the end, during Mum's last days when we were with her continually, we were given extra seating in her room so that we could all be with her and we were asked how we were and if anything could be done to help us in that really difficult and emotional time. As a family, we would like to express our genuine gratitude and thanks to all who looked after Mum and us during the last months. Thank you.
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Review from Sheila A (Wife of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a permanent resident at Maidstone Care Centre since December 2018. He is extremely well looked after. The activity team are fantastic and the staff on Pembury are worth their weight in gold.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you Sheila for your care and involvement in our home.
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Review from Rowland D (Husband of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Maidstone Care Centre since 13/12/18 and we, that is her son and granddaughter, have been satisfied with the care and attention given. Being 95% blind, dementia and poor mobility, the carers are very considerate and caring, she is 92 and 6 months old. We have been married
for 74+ years.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for taking your time to do this review. It is helpful to people looking for a home for a loved one.
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Review from J E (Son of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole family were very impressed with Maidstone Care Centre.
Our mother was only there until a permanent home could be found for her and it was a shame that she couldn't stay there as all the staff were very attentive and caring.
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Review from Kay G (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, very friendly staff. Residents happy, nothing is too much trouble. Have seen staff sitting with residents holding hands and soothing her. Kissed her on the forehead when left (they didn't know I was watching).
Lovely place, would want to come here myself.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for your lovely review of the home. It is good to hear such nice comments about the care the staff give. After all, that is what we are here for. It is the residents and families home.
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Review from Lynn S (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after my beloved Dad. He was well cared for, always clean. The staff are amazing, they are cheerful and professional. The bedrooms and communal areas are spotless. The food looks very appetising. There are numerous events/activities and my dad was always included although his participation
was limited. The staff were so kind, even after my dad passed away on New Year's Day. Thank you.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for taking the time after your loss to complete this review. The whole home wishes you well at this difficult time. I know future residents family do find these reviews so helpful in…read more
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Review from J C (Wife of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. All the carers are very approachable and kind.
This includes the management who I've found to be very helpful.
My husband says he feels safe and relaxed and very well looked after and this is, of course, wonderful for me as it goes some way to making our separation easier to bear.
The
atmosphere is so peaceful and calm especially in the sitting room which is a delight.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for your lovely review of the home. It is always good to get feedback on how we are doing.
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Review from D S (Sister of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While my brother was a resident in the Maidstone Care Centre, we were pleased with his care.
He was always lovely and clean and made comfortable.
He was treated with respect.
We were always made welcome by the friendly staff.
The premises were spotlessly clean.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for doing a review of our home. I know prospective clients do find these useful.
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Review from John C (Husband of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is good and they seem to care a lot about comfort and safety. All round very helpful and obliging.
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Review from Clive R (Son of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manageress was very supportive in a difficult time as mum weakened and passed on. The nurses worked hard to relieve her pain and make her as comfortable as possible whilst complying with her wishes and maintaining her dignity. They seemed more concerned with the needs of the residents and family
rather than a money-making business - unlike some care homes which talk the talk but seem more concerned about getting paid.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thanks for your kind review of the home. I know prospect families and residents read these reviews to help them find a home. They are reviews from people who know the service which makes it…read more
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Review from L S (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to Maidstone Care Centre following neurosurgery and her previous home being unable to accommodate her needs at that stage. Her care at MCC has been thoughtful and compassionate. Thank you.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for your review of the home.
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Review from Richard G (Son of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident since October 2017. He is treated with respect and tenderness especially around the time of my mum's death in July 2018 after being together for 68 years.
He enjoys the activities and is happy with the food - I feel that he is in a safe and caring environment.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for taking the time to complete this review. I know these are helpful for relatives choosing a home for a loved one.
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Review from Rose V (Daughter of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very nice and helpful. A very good place for my dad to be in. Best I've seen my dad look for a while, they are taking good care of him.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for your review of our home.
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Review from Elizabeth D (Friend of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my friend during her stay and found the staff informative and friendly. The room was clean and pleasant smelling. My friend was given medication during my visit. The staff member was very caring, pleasant, professional and friendly.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for reviewing the home. It helps us to review our services.
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Review from Zoe (Daughter of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the level of care my mother received at Maidstone Care Centre. Every single staff member we met was calm, friendly and polite. Mum was treated with dignity and respect at all times. It was a relief to us as a family to be able to relax knowing that we could trust the people who
were caring for Mum.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for doing this review for us.
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Review from Martin V (Son-in-law of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the management and staff very helpful. My father-in-law was very comfortable and settled an excellent care home.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you so much for taking the time to review the home, I know potential clients find it useful.
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Current Review Score: 9.1 (9.138)

Overview of Review Score

The Review Score of 9.1 (9.138) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.138 for Maidstone Care Centre is calculated as follows: ( (234 Excellents x 5) + (152 Goods x 4) + (45 Satisfactorys x 3) + (18 Poors x 2) + (29 Very Poors x 1) ) ÷ 478 Ratings = 4.138
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Norah

Norah Davey

Job Title: General Manager Joined: 2025

Norah Davey brings with her a wealth of experience in the health and social care sector. Norah has worked across a variety of roles, giving her a strong understanding of what it takes to deliver high-quality, person-centred care.


Passionate about creating a welcoming, safe and supportive environment, Norah places residents and their families at the heart of everything she does. She believes in leading by example and empowering her team to go above and beyond, ensuring that every resident is treated with dignity, respect, and compassion.


Throughout her career, Norah has developed a strong track record in clinical excellence in dementia and nursing care. She is dedicated to promoting independence and well-being, working closely with her team to create a warm and engaging home where every individual feels valued.


Speaking about her role, Norah says: “For me, care is about more than just meeting needs — it’s about making a difference to someone’s day, however big or small. I’m committed to ensuring that Maidstone Care Centre is not only a place of excellent care, but also a true home for those who live here.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service - more info.