Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.1 120 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.
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Care Provided by Maidstone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1525

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Anna Ramos (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (120)

9.1

Maidstone Care Centre has a Review Score of 9.1 (9.138) out of 10, based on 41 reviews in the last 2 years.
Over all time Maidstone Care Centre has 120 reviews.

Overall Experience
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  • 31
  • 6
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Date Published
  • 120
  • 12
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Reviewer Connection to Maidstone Care Centre
  • 33
  • 23
  • 9
  • 8
  • 8
  • 6
  • 6
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 120, showing 61-80
Review from V H (Resident) assisted by family/friend published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staffing levels at weekends and nights appear to be too far reduced, resulting in those staff that are on duty being rushed off their feet, becoming stressed and irritable. Thus they are unable to provide the level of compassionate care that they desire in their hearts to provide.
Food generally good.
Activities staff very good.
Reply from Jacqueline Gregg, General Manager at Maidstone Care Centre
I am sorry to hear these comments as we have not reduced any staff. We have a dependency tool that informs the management team of how many staff hours are required for all the residents and never go…read more
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Review from Amanda B (Daughter of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Up until March this year, was very happy with the home but just as Covid hit, the majority of staff left. So it left us leaving our relative with 'strangers'. We are grateful to have 30-minute visits every three weeks but do not have enough communication in between visits to know the day to day running
of the home. On our recent visit, we were disappointed to be told we can no longer take in flowers, etc. My mother takes great joy in the simplest of these things. The staff we see on these visits are very good with Mum and are trying their best.
Reply from Jacqueline Gregg, General Manager at Maidstone Care Centre
Dear Mandy, it is unfortunate that we have restrictions due to COVID-19 and that you have not been allowed into the home since lockdown in March, to see the home and meet any new staff. We have issued…read more
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Review from J M (Daughter-in-law of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I went to take a Covid safe visit with my mother-in-law. I was greeted in a friendly, approachable manner, my mother-in-law was treated in a lovely manner, she was chatty and happy. I found the whole experience very relaxing and calm. I was shown photos/videos of my mother-in-law doing activities, which
she seemed to enjoy.
Definitely a great place with lovely people working there.
Reply from Jacqueline Gregg, General Manager at Maidstone Care Centre
Thank you for your review.
The Maidstone team will be very happy to receive your comments.
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Review from Michael F (Husband of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visits of 30 minutes every three weeks is not enough to give a good basis for a review. My previous opinions are no longer valid because of COVID 19 restrictions. I really appreciate the personal visits but even more so are the two Skype sessions (15 minutes) every week. My wife has been here for 5
or 6 years. She is very settled and content. She has no communication ability at all.
Reply from Jacqueline Gregg, General Manager at Maidstone Care Centre
Dear Michael, thank you for your review. Unfortunately, the COVID 19 restrictions are understandably upsetting for families, but they are beyond our control. We are very lucky that COVID has not…read more
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Review from Graeme M (Son of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was treated with respect, kindness and dignity during her time at Maidstone Care Centre. The staff were welcoming whenever we visited and took the time to get to know my mum in order to support her properly with her dementia. We feel lucky to have found such a caring and considerate home for
our mum.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for your lovely comments about the home. These reviews are used by people looking for a home for a relative. Thank you again.
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Review from L P (Daughter-in-law of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother in law has been in the Maidstone Care Centre for 6 years. She has always been well cared for and the standards of care have been good.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for taking the time to review the home. This is used by people searching for a home for a relative or themselves. We are always striving to improve our services.
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Review from D P (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the home for over 6 years. We have never had cause to complain about any issues about her care and wellbeing. The staff are very professional as well as caring.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you so much for doing this review . These reviews are so valuable for people looking for a home. They are made by people like yourself who know the service.
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Review from J B (Son of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care team are friendly and caring and able to deal with quite complex needs (which my mum has). Rooms are modern and clean and the general atmosphere in the home is calm. We didn't get a say in the home my mum was placed in but we're very happy that she is in Maidstone Care Centre.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for taking the time to this review. I know that potential families and residents find this useful in selecting a home. They also help us to improve our services.
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Review from A W (Wife of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Maidstone Care Home manager and staff were very welcoming when my husband was initially admitted to the home 4.5 years ago.
His bedroom was satisfactory, however, there was no TV which surprised me and no fan. The rooms were often too warm, particularly in the summer and the temperature was poorly
regulated. My husband remained in bed day and night and the availability of support pillows were insufficient for his needs.
I would like to give my thanks to the care staff who were mainly from Nepal. They provided excellent care. However, their work hours are long and pay did not reflect the importance of the role. As a result, care staff turnover was high which was unnecessarily confusing for residents.
Thank you also to the maintenance manager at the care home, who worked very hard and kept the home and gardens in good order. Also, the activity coordinators who provided a good range of daily activities for both residents in bed and in the lounge.
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Review from Natasha J (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care. Staff excellent. Facilities are good with lots of entertainment for the residents. My father has a nice room and receives excellent care. The staff know him and his needs and he seems very content and we know he's safe.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for this review and I am glad to hear that Dad is happy and you feel he is safe with us. I know how difficult it is to entrust the care of a loved one myself. This helps people to read about…read more
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Review from Brenda J (Wife of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Patient is very content and feels secure in this environment.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you very much for taking the time to do this, and your wonderful review of our home.
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Review from Andrew T (Son of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Maidstone Care Centre is an excellent care home. The management and staff do an incredible job to make sure the residents are cared for at the highest level. I have yet to see another care home that I would prefer a loved one to be a resident at. Thank you, MCC.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you so much for this review. This is very helpful for people looking to choose a Home. Thank you for your kind words the staff do work hard.
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Review from Caz E (Ex Family Member) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was recently admitted to this home. It has such a warm and friendly atmosphere. The staff were hard working and always had time to help. We could even take the dog with us which was so important for her as she loved the dog.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
It is important to us that our home is welcoming and friendly. A lot of our residents get pleasure from seeing animals in the home It is very therapeutic and only last week we had an array of animals…read more
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Review from Brian M (Son of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received the most wonderful care at this home. We were nervous about sending her in but there was no need, this is a real home from home. Fun activities, a great atmosphere and I've actually seen her eating food that she had never tried before, and really enjoying it.
A big thank you to all
at Maidstone Care Centre for the very obvious way in which you care for your residents.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for this lovely review. This is what we aim for. It's great to know that people feel secure and happy with what we do.
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Review from Anthony H (Husband of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Maidstone Care Centre is a well-run nursing home with good facilities for residents. The staff are caring and helpful and the residents' rooms are of a high standard.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for this lovely review of our home. We work hard to meet the needs of each person and provide a safe and homely experience.
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Review from R O (Daughter-in-law of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very start of my mother-in-law's stay with you, we found the staff to be caring and sympathetic. In her early years on Penbury she was treated with compassion and consideration. After her stroke in February 19, she was bedridden and the staff were kind to her and very gentle. My mother-in-law
was afraid as she had dementia and forgot that people were wanting to help. The staff were aware of this and were extremely kind. At the end, they supported the family and it was a dignified end to my mother-in-law's life.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for your review of our home and the care that staff gave. To have these comments regarding this very difficult time for your family are very precious. That you have such good memories of…read more
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Review from N H (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class care and support to both the resident, my mother and family. Management and staff welcoming and friendly, with a calm and caring environment. Clean and comfortable facilities. Highly recommend.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for your review of the home and the care that your Mum received here.
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Review from L H (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home. Kind staff, well run, good atmosphere. Clean environment. Always kept up to date with health issues and with social service checks. Would recommend to anyone looking for a kind and caring environment for their loved one.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for taking the time to do this review. I know prospective clients do read and find them useful.
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Review from A H (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident here for approx a year up to her death in August. The staff and facilities have been excellent both to my mother and her family. We have always felt welcomed. During the last month of my mother's life, the support given was fantastic and will not be forgotten. In summary a great
home and great staff.
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Review from Lorraine G (Daughter-in-law of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After many weeks of visiting my mother-in-law at the Maidstone Care Centre, we came to know many people, care staff and loads of the residents.
I'm going to miss them all very much.
I wish my mother-in-law was still there, believe me, it wasn't our choice in having her moved.
Reply from Carol Marsh, General Manager at Maidstone Care Centre
Thank you for this review. It means a lot to us as I know how hard this period was for yourself to come to terms with. We all wish you well.
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Current Review Score: 9.1 (9.138)

Overview of Review Score

The Review Score of 9.1 (9.138) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.138 for Maidstone Care Centre is calculated as follows: ( (234 Excellents x 5) + (152 Goods x 4) + (45 Satisfactorys x 3) + (18 Poors x 2) + (29 Very Poors x 1) ) ÷ 478 Ratings = 4.138
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Norah

Norah Davey

Job Title: General Manager Joined: 2025

Norah Davey brings with her a wealth of experience in the health and social care sector. Norah has worked across a variety of roles, giving her a strong understanding of what it takes to deliver high-quality, person-centred care.


Passionate about creating a welcoming, safe and supportive environment, Norah places residents and their families at the heart of everything she does. She believes in leading by example and empowering her team to go above and beyond, ensuring that every resident is treated with dignity, respect, and compassion.


Throughout her career, Norah has developed a strong track record in clinical excellence in dementia and nursing care. She is dedicated to promoting independence and well-being, working closely with her team to create a warm and engaging home where every individual feels valued.


Speaking about her role, Norah says: “For me, care is about more than just meeting needs — it’s about making a difference to someone’s day, however big or small. I’m committed to ensuring that Maidstone Care Centre is not only a place of excellent care, but also a true home for those who live here.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service - more info.