
The standard of care my wife receives is first classRoderic H(Husband of Resident/Service User)

My nan has settled in really well and is acting like she is at home.Y S(Granddaughter of Resident/Service User)

The care she is receiving is very reassuring. All the staff are patient and kind.Jill S(Niece of Resident/Service User)

The standard of care my wife receives is first classRoderic H(Husband of Resident/Service User)

My nan has settled in really well and is acting like she is at home.Y S(Granddaughter of Resident/Service User)

The care she is receiving is very reassuring. All the staff are patient and kind.Jill S(Niece of Resident/Service User)

Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.
Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.
Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to...
Care Provided by Maidstone Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)
The price(s) shown are provided by the care home. Contact Maidstone Care Centre for full pricing details and T&Cs.
Contact Maidstone Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- RCH Care Homes Ltd
- Private Owned
Person in charge
- Kerrie McNamara(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (58)
Visiting
- Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.
Parking
- Car parking is available
Maidstone Care Centre Reviews (133)
Maidstone Care Centre has a Review Score of 9.4 (9.436) out of 10, based on 42 reviews in the last 2 years.
Over all time Maidstone Care Centre has 133 reviews.
My father has been in the Maidstone Care Centre since July 2022. He is warm and fed and attention is given to his hygiene - hair, nails, shaving etc. Detailed records are kept on his health and well-being, with doctors and nurses available to deal with any problems. Regular medication is given. He has companionship (including the budgie) and activities to join in. All the staff are friendly and polite. I'm happy to know that he is safe and well cared for.
Thank you for taking the time to leave a review with such wonderful comments.
A wonderful care home with extremely nice people. I feel that the food is very good from what I've seen but my father-in-law constantly complains so I've rated it as 'Satisfactory'.
Thank you so much for reviewing Maidstone Care Centre. Your comments and ratings help us to improve what we do and do more of what we are good at. I have taken note of your comment on the food and will pass this on to our kitchen team for review. We would welcome your thoughts on improvements once...
Some things are annoying, but overall it is comparable to other care homes. A lack of activities means that there is room for improvement, but I could say the same for other care homes. I have received first-class medical attention and nursing care.
Thank you so much for your review of Maidstone Care Centre. We welcome your comments and ratings as this helps us to improve what we do. I have taken note of your comments regarding Activities. We are working hard with our new Lifestyle Team to add to our engagement with people we support and have...
Sister was excellent in keeping me up to date with Aunt's progress - good or bad.
Would recommend this to anyone looking for a good care home.
Thank you so much for taking the time to complete a review on carehome.co.uk. Thank you also for your lovely words. Reviews are such an important tool for us to improve the care that we deliver and to do more of what we do well. Your loved one was a pleasure to care for, and we hope that you will visit us soon - there is always a cuppa on offer!
I always receive a warm welcome from all staff at the home, whether it's from the maintenance, nursing, activities, management or catering team. As I've been visiting my mother here for a long time, I have witnessed a lot of change through trying times, but remain hugely grateful for the care shown to my mother throughout. I'm hopeful for further improvements in premises and facilities under the new management.
Thank you so much for reviewing our care home. Maidstone Care Centre relies on people we support and their families to let us know what they think and feel about the care and services delivered in your relative's home. As you point out, we have a new management team in place. We are dedicated to...
The staff are very caring and my mother says she is happy. Entertainment would appear to have got better in recent months. There have been ongoing management changes and it would be nice to see this settle down. The room my mother is in is quite shabby and, I think, poorly set up for a person who can't get to things herself e.g. no ability to be wheeled (small wheelchair) to parts of the room for her to see what she has in a specific drawer.
Thank you so much for reviewing our home. We take all feedback very seriously. We are pleased that your mother is happy and that you feel our entertainment and engagement has improved. We are going to be doing much more in this area and will keep you informed of new events and initiatives.
Thank...
On the 7th of April 2022, we met with social services at the home to discuss my father returning home. After an hour of talking, which included a staff member we decided to go and see what my father's thoughts were. My brother, social services and I walked around to his room and was shocked to see he was dying. He passed away the next morning at 8am. I have since requested from the Manager a report as to what went wrong, (there is a lot more to this story but won't go into), but have had no contact back from anyone. Social Services also let them know I was requiring a report. What I want is some contact from the new Manager as to why no one had had the decency to reply to my emails or let me know that a full investigation is at least taking place. Please can you give me your procedures to take this further.
The staff are extremely caring. Mum's care needs are always met to a high standard. There is good communication from the home. Mum is very happy. She always has plenty to do within her personal ability.
Thank you for your positive feedback it is very much appreciated.
My mum was in Maidstone Care Centre from January 2020 until November 2021. The care and attention she received was excellent, even on her passing the compassion and care was second to none. We will be forever indebted to the centre. As we are living in Ireland it was a great comfort that she was being so well looked after.
The room was a good size which provided ease of support to Mum to be looked after. The staff were so compassionate and caring and looked after Mum marvellously during her short stay. The staff were also very supportive to our family as we had to travel some distance and gave us time to be with Mum to the end. We cannot thank them enough.
This is a very special home and is full of love. The care was amazing.
Our son, who has learning disabilities, was in hospital with severe respiratory difficulties and was transferred to the home in December 2019. We expected his condition to deteriorate and had faced the prospect of losing him, however, the home has looked after and nurtured him so well that he now walks, he has put on weight and is not dependent on oxygen. We have the highest praise for all the staff.
It's hard to express how grateful I am for the care and attention the staff gave to my husband during the last weeks of his life. His dementia, exacerbated by cancer, had transformed him from a lovely, kind and caring man to one full of torment with very challenging behaviour. The staff saw beyond this and treated him with all the respect and loving care I could have hoped for. They did their very best in these difficult times to give us as much access as possible towards his end of life care. My heartfelt thanks to them all.
Food generally good. Activities staff very good.
I am sorry to hear these comments as we have not reduced any staff. We have a dependency tool that informs the management team of how many staff hours are required for all the residents and never go below the recommendations; the deployment of staff is also included as to the times the residents'...
Up until March this year, was very happy with the home but just as Covid hit, the majority of staff left. So it left us leaving our relative with 'strangers'. We are grateful to have 30-minute visits every three weeks but do not have enough communication in between visits to know the day to day running of the home. On our recent visit, we were disappointed to be told we can no longer take in flowers, etc. My mother takes great joy in the simplest of these things. The staff we see on these visits are very good with Mum and are trying their best.
Dear Mandy, it is unfortunate that we have restrictions due to COVID-19 and that you have not been allowed into the home since lockdown in March, to see the home and meet any new staff. We have issued a newsletter to update residents and relatives of any changes and what we are doing within the...
Definitely a great place with lovely people working there.
The Maidstone team will be very happy to receive your comments.
Visits of 30 minutes every three weeks is not enough to give a good basis for a review. My previous opinions are no longer valid because of COVID 19 restrictions. I really appreciate the personal visits but even more so are the two Skype sessions (15 minutes) every week. My wife has been here for 5 or 6 years. She is very settled and content. She has no communication ability at all.
Dear Michael, thank you for your review. Unfortunately, the COVID 19 restrictions are understandably upsetting for families, but they are beyond our control. We are very lucky that COVID has not affected any of our residents. We are looking forward to a happier and safer future for us all. Please come and speak to us should you have any concerns.
My mum was treated with respect, kindness and dignity during her time at Maidstone Care Centre. The staff were welcoming whenever we visited and took the time to get to know my mum in order to support her properly with her dementia. We feel lucky to have found such a caring and considerate home for our mum.
Thank you for your lovely comments about the home. These reviews are used by people looking for a home for a relative. Thank you again.
My Mother in law has been in the Maidstone Care Centre for 6 years. She has always been well cared for and the standards of care have been good.
Thank you for taking the time to review the home. This is used by people searching for a home for a relative or themselves. We are always striving to improve our services.
My mother has been in the home for over 6 years. We have never had cause to complain about any issues about her care and wellbeing. The staff are very professional as well as caring.
Thank you so much for doing this review . These reviews are so valuable for people looking for a home. They are made by people like yourself who know the service.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 September 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 08 Jun 2026
Maidstone Care Centre is delighted to welcome Kerrie McNamara as its new General Manager, bringing with her a wealth of experience across the health and social care sector and a...
- 08 Jun 2026
Maidstone Care Centre Strengthens Community Connections at Local Alzheimer’s Coffee Morning Residents, their families and team members from Maidstone Care Centre recently enjoyed a warm and welcoming visit to Maidstone's...
- 25 Mar 2026
Residents at Maidstone Care Centre were delighted to once again welcome Naomi whose visits have quickly become a firm favourite in the home’s lifestyle calendar. Bringing along a wonderful mix...
There are no upcoming events for Maidstone Care Centre.
Awards / Recognitions (11)
- 18 Mar 2022Recipient: Maidstone Care Centre
- 06 Nov 2021Recipient: Maidstone Care Centre
- 06 Nov 2021Recipient: Maidstone Care Centre
Accreditations
There are no accreditations posted yet for Maidstone Care Centre.
Meet the Team (1)

I’m proud to be the General Manager at Maidstone Care Centre and passionate about creating a warm, supportive and welcoming environment for everyone who lives and works here.
My experience within the care sector includes working in the community as an Area Manager, managing Live-In Care services and previously being a Registered Manager within a care home setting. I hold an NVQ Level 5 in Social Care, and throughout my career, I have always been inspired by helping people enjoy the best possible quality of life.
What I enjoy most about my role is supporting the team to deliver outstanding care and knowing that, together, we can make a genuine difference to residents and their families every day.
One of the things I love most about Maidstone Care Centre is the team spirit. There is a real sense of warmth and dedication from people who genuinely want to be here and are passionate about caring for others.
Outside of work, I’m a Tottenham Hotspur supporter, and in 2024, I challenged myself to climb Mount Snowdon. I’m inspired by always striving to be the best version of myself and staying true to who I am.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service -more info.