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Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone, Kent ME14 2AR
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The standard of care my wife receives is first classRoderic H(Husband of Resident/Service User)
Maidstone Care Centre, Maidstone
My nan has settled in really well and is acting like she is at home.Y S(Granddaughter of Resident/Service User)
Maidstone Care Centre, Maidstone
The care she is receiving is very reassuring. All the staff are patient and kind.Jill S(Niece of Resident/Service User)
Maidstone Care Centre, Maidstone

Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to...  

Care Provided by Maidstone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,757
Residential Dementia CareFrom £1,600From £1,760
Nursing CareFrom £1,600From £1,758

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

Contact Maidstone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kerrie McNamara(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (133)

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9.4

Maidstone Care Centre has a Review Score of 9.4 (9.436) out of 10, based on 42 reviews in the last 2 years. Over all time Maidstone Care Centre has 133 reviews.

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Showing 133 reviews matching selected criteria
Review from J E (Son of Resident) published on 22 March 2019 Submitted via Postal Card
Overall Experience
The whole family were very impressed with Maidstone Care Centre.

Our mother was only there until a permanent home could be found for her and it was a shame that she couldn't stay there as all the staff were very attentive and caring.

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Review from Kay G (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience
Very clean, very friendly staff. Residents happy, nothing is too much trouble. Have seen staff sitting with residents holding hands and soothing her. Kissed her on the forehead when left (they didn't know I was watching).

Lovely place, would want to come here myself.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your lovely review of the home. It is good to hear such nice comments about the care the staff give. After all, that is what we are here for. It is the residents and families home.

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Review from Lynn S (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card
Overall Experience

Thank you for looking after my beloved Dad. He was well cared for, always clean. The staff are amazing, they are cheerful and professional. The bedrooms and communal areas are spotless. The food looks very appetising. There are numerous events/activities and my dad was always included although his participation was limited. The staff were so kind, even after my dad passed away on New Year's Day. Thank you.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for taking the time after your loss to complete this review. The whole home wishes you well at this difficult time. I know future residents family do find these reviews so helpful in choosing a place for their loved one.

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Review from J C (Wife of Resident) published on 18 January 2019 Submitted via Postal Card
Overall Experience
Very good. All the carers are very approachable and kind.
This includes the management who I've found to be very helpful.
My husband says he feels safe and relaxed and very well looked after and this is, of course, wonderful for me as it goes some way to making our separation easier to bear.

The atmosphere is so peaceful and calm especially in the sitting room which is a delight.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your lovely review of the home. It is always good to get feedback on how we are doing.

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Review from D S (Sister of Resident) published on 18 January 2019 Submitted via Postal Card
Overall Experience
While my brother was a resident in the Maidstone Care Centre, we were pleased with his care.
He was always lovely and clean and made comfortable.
He was treated with respect.
We were always made welcome by the friendly staff.

The premises were spotlessly clean.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for doing a review of our home. I know prospective clients do find these useful.

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Review from John C (Husband of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience

The service is good and they seem to care a lot about comfort and safety. All round very helpful and obliging.

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Review from Clive R (Son of Resident) published on 19 October 2018 Submitted via Postal Card
Overall Experience

The manageress was very supportive in a difficult time as mum weakened and passed on. The nurses worked hard to relieve her pain and make her as comfortable as possible whilst complying with her wishes and maintaining her dignity. They seemed more concerned with the needs of the residents and family rather than a money-making business - unlike some care homes which talk the talk but seem more concerned about getting paid.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thanks for your kind review of the home. I know prospect families and residents read these reviews to help them find a home. They are reviews from people who know the service which makes it invaluable.

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Review from L S (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card
Overall Experience

My mother moved to Maidstone Care Centre following neurosurgery and her previous home being unable to accommodate her needs at that stage. Her care at MCC has been thoughtful and compassionate. Thank you.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your review of the home.

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Review from Richard G (Son of Resident) published on 28 September 2018 Submitted via Postal Card
Overall Experience
My father has been a resident since October 2017. He is treated with respect and tenderness especially around the time of my mum's death in July 2018 after being together for 68 years.

He enjoys the activities and is happy with the food - I feel that he is in a safe and caring environment.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for taking the time to complete this review. I know these are helpful for relatives choosing a home for a loved one.

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Review from Rose V (Daughter of Resident) published on 26 September 2018 Submitted via Postal Card
Overall Experience

Staff are very nice and helpful. A very good place for my dad to be in. Best I've seen my dad look for a while, they are taking good care of him.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for your review of our home.

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Review from Elizabeth D (Friend of Resident) published on 26 September 2018 Submitted via Postal Card
Overall Experience

I visited my friend during her stay and found the staff informative and friendly. The room was clean and pleasant smelling. My friend was given medication during my visit. The staff member was very caring, pleasant, professional and friendly.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for reviewing the home. It helps us to review our services.

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Review from Zoe (Daughter of Resident) published on 24 September 2018 Submitted via Website
Overall Experience

I am very pleased with the level of care my mother received at Maidstone Care Centre. Every single staff member we met was calm, friendly and polite. Mum was treated with dignity and respect at all times. It was a relief to us as a family to be able to relax knowing that we could trust the people who were caring for Mum.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you for doing this review for us.

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Review from Martin V (Son-in-law of Resident) published on 18 September 2018 Submitted via Postal Card
Overall Experience

I found the management and staff very helpful. My father-in-law was very comfortable and settled an excellent care home.

Reply from Carol Marsh, General Manager at Maidstone Care Centre

Thank you so much for taking the time to review the home, I know potential clients find it useful.

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Review from Louise C (Daughter of Resident) published on 13 September 2018 Submitted via Website
Overall Experience

Maidstone Care Centre is spacious and bright, with easy access and a modern appearance. My mum spent ten days here, after several weeks in hospital. It was a relief to settle her into the home, with its peaceful and calm atmosphere. Her room was bright and airy, with modern furniture and a bed that, whilst functional, did not have the appearance of a hospital bed. The window overlooked the trees and we could hear birdsong in the mornings.

The strength of the centre was its staff. All were caring and kind, respectful towards Mum and to us; they spoke gently and were mindful of our feelings. The advance care plan was set in place and activated as required. The registered nurse and the manager offered support and kindness through a very difficult time, and I cannot thank them enough for helping us during the final days.

After the noisy and harsh environment of the hospital, this was exactly the setting we wanted for Mum. I would not hesitate to recommend this care centre.

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Review from C M (Daughter of Resident) published on 21 August 2018 Submitted via Website
Overall Experience

My mother spent a couple of months at the home. I couldn't fault the staff for their caring attitude and witnessed regular toileting, iced lollies and watermelon in the heat and regular drinks being offered at all times. There did appear to be a lack of stimulation as the majority of residents couldn't communicate easily. The food was ok, but the 5 pm supper of soup, sandwiches (plus sometimes jacket potato) and dessert seemed too much, especially as the afternoon cup of tea had biscuits/homemade cake served. A hairdresser attends most weeks, but there wasn't a 'plan B' if they didn't attend and hair was left unwashed for a long time. Even when requested for hair to be washed it was several days later following a second reminder when this occurred. The laundry was hit and miss and we left with some items missing, even some labelled with her name, and returned items which weren't hers. The one thing the home needs to resolve is the unpleasant odour which greets you on each floor.

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Review from Graham H (Son of Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience

The care and attention my mother has been given over an extended period of time is faultless and in addition, my elderly father who visits daily is also given support.

Reply from Lorraine Eastmead, General Manager at Maidstone Care Centre

Thank you so much feedback is always greatly appreciated.

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Review from Howard C (Son of Resident) published on 23 July 2018 Submitted via Website
Overall Experience

Excellent care home. Staff are brilliant, I needed somewhere for my mum to live that was clean and very well run, this care home meets and exceeds all my requirements for my mother. I consider my mother and myself to be very lucky to have found this care home and would recommend to anyone this is the standard all care homes should aim for. The manager I also found to be very caring in her duties, very sympathetic in my mother's needs and mine. To anyone looking for a care home, I would put this one at the top of your list and set it as a benchmark.

Reply from Lorraine Eastmead, General Manager at Maidstone Care Centre

Many thanks for your review, we really appreciate it. The staff all work incredibly hard and to get positive feedback like this is a great reward for them.

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Review from M B (Son of Resident) published on 13 June 2018 Submitted via Postal Card
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Friendly staff, nice environment.

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Review from Jane J (Niece of Resident) published on 26 January 2018 Submitted via Postal Card
Overall Experience

My Aunt is very well cared for and is happy and contented in her environment. The staff are excellent and the food always looked appetising and my Aunt is always telling me how good it is!

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Review from Kelly M (Granddaughter of Resident) published on 17 January 2018 Submitted via Website
Overall Experience

Staff are very friendly and helpful.

I feel my nan is very well looked after, the food menu is brilliant, a very well balanced diet.

Every time my family and I come in to visit we get welcomed.

They don’t have a time limit or visit times which is very helpful as we all work different hours.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 September 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 08 Jun 2026

    Maidstone Care Centre is delighted to welcome Kerrie McNamara as its new General Manager, bringing with her a wealth of experience across the health and social care sector and a...

  • 08 Jun 2026

    Maidstone Care Centre Strengthens Community Connections at Local Alzheimer’s Coffee Morning Residents, their families and team members from Maidstone Care Centre recently enjoyed a warm and welcoming visit to Maidstone's...

  • 25 Mar 2026

    Residents at Maidstone Care Centre were delighted to once again welcome Naomi whose visits have quickly become a firm favourite in the home’s lifestyle calendar. Bringing along a wonderful mix...

Upcoming Events

There are no upcoming events for Maidstone Care Centre.

Awards / Recognitions (11)

  • 18 Mar 2022Recipient: Maidstone Care Centre
  • 06 Nov 2021Recipient: Maidstone Care Centre
  • 06 Nov 2021Recipient: Maidstone Care Centre

Accreditations

There are no accreditations posted yet for Maidstone Care Centre.

Meet the Team (1)

Kerrie McNamara
Kerrie McNamaraJob Title:General ManagerJoined: 2026

I’m proud to be the General Manager at Maidstone Care Centre and passionate about creating a warm, supportive and welcoming environment for everyone who lives and works here.

My experience within the care sector includes working in the community as an Area Manager, managing Live-In Care services and previously being a Registered Manager within a care home setting. I hold an NVQ Level 5 in Social Care, and throughout my career, I have always been inspired by helping people enjoy the best possible quality of life.

What I enjoy most about my role is supporting the team to deliver outstanding care and knowing that, together, we can make a genuine difference to residents and their families every day.

One of the things I love most about Maidstone Care Centre is the team spirit. There is a real sense of warmth and dedication from people who genuinely want to be here and are passionate about caring for others.

Outside of work, I’m a Tottenham Hotspur supporter, and in 2024, I challenged myself to climb Mount Snowdon. I’m inspired by always striving to be the best version of myself and staying true to who I am.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service -more info.