Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.1 120 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.
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Care Provided by Maidstone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1525

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Anna Ramos (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (120)

9.1

Maidstone Care Centre has a Review Score of 9.1 (9.138) out of 10, based on 41 reviews in the last 2 years.
Over all time Maidstone Care Centre has 120 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maidstone Care Centre
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Total of 120, showing 101-120
Review from Louise C (Daughter of Resident) published on 13 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maidstone Care Centre is spacious and bright, with easy access and a modern appearance. My mum spent ten days here, after several weeks in hospital. It was a relief to settle her into the home, with its peaceful and calm atmosphere. Her room was bright and airy, with modern furniture and a bed that,
whilst functional, did not have the appearance of a hospital bed. The window overlooked the trees and we could hear birdsong in the mornings.


The strength of the centre was its staff. All were caring and kind, respectful towards Mum and to us; they spoke gently and were mindful of our feelings. The advance care plan was set in place and activated as required. The registered nurse and the manager offered support and kindness through a very difficult time, and I cannot thank them enough for helping us during the final days.


After the noisy and harsh environment of the hospital, this was exactly the setting we wanted for Mum. I would not hesitate to recommend this care centre.

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Review from C M (Daughter of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother spent a couple of months at the home. I couldn't fault the staff for their caring attitude and witnessed regular toileting, iced lollies and watermelon in the heat and regular drinks being offered at all times. There did appear to be a lack of stimulation as the majority of residents couldn't
communicate easily. The food was ok, but the 5 pm supper of soup, sandwiches (plus sometimes jacket potato) and dessert seemed too much, especially as the afternoon cup of tea had biscuits/homemade cake served. A hairdresser attends most weeks, but there wasn't a 'plan B' if they didn't attend and hair was left unwashed for a long time. Even when requested for hair to be washed it was several days later following a second reminder when this occurred. The laundry was hit and miss and we left with some items missing, even some labelled with her name, and returned items which weren't hers. The one thing the home needs to resolve is the unpleasant odour which greets you on each floor.
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Review from Graham H (Son of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my mother has been given over an extended period of time is faultless and in addition, my elderly father who visits daily is also given support.
Reply from Lorraine Eastmead, General Manager at Maidstone Care Centre
Thank you so much feedback is always greatly appreciated.
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Review from Howard C (Son of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home. Staff are brilliant, I needed somewhere for my mum to live that was clean and very well run, this care home meets and exceeds all my requirements for my mother. I consider my mother and myself to be very lucky to have found this care home and would recommend to anyone this is the
standard all care homes should aim for. The manager I also found to be very caring in her duties, very sympathetic in my mother's needs and mine. To anyone looking for a care home, I would put this one at the top of your list and set it as a benchmark.
Reply from Lorraine Eastmead, General Manager at Maidstone Care Centre
Many thanks for your review, we really appreciate it. The staff all work incredibly hard and to get positive feedback like this is a great reward for them.
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Review from M B (Son of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, nice environment.
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Review from Jane J (Niece of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt is very well cared for and is happy and contented in her environment. The staff are excellent and the food always looked appetising and my Aunt is always telling me how good it is!
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Review from Kelly M (Granddaughter of Resident) published on 17 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly and helpful.


I feel my nan is very well looked after, the food menu is brilliant, a very well balanced diet.


Every time my family and I come in to visit we get welcomed.


They don’t have a time limit or visit times which is very helpful as we all work different hours.

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Review from Ricky G (Grandson of Resident) published on 12 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
When visiting Grandad recently for his birthday, I was very pleased, he seemed happy and well cared for. The staff were very friendly and the home was very clean. Grandad's room was very clean and tidy.
Reply from Sally Briggs, Manager at Maidstone Care Centre
Thank you for your kind words.
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Review from A G (Daughter of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went into Maidstone Care Centre three years ago. At that time dad was quite poorly, I cannot believe the change in him. He is happy and the staff say he is always smiling. I cannot thank the staff enough for the care they have given my dad.
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Review from Kelly G (Granddaughter of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all the visits, I have observed very friendly and helpful staff and contented residents. My most recent visit was in April for my grandfather's birthday and I was very impressed with how the staff celebrated and shared his special day with not only our family but also the other residents making us
feel very welcome. On this particular occasion, you successfully put a sparkle back in my granddad's eyes, which shows he's happy and I believe being well cared for.
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Review from J F (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my dad today I found him to be happy, safe and well cared for. The staff are always friendly and approachable.
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Review from Anthea M (Niece of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt, who is not the easiest person, has been made very welcome by all of the team. They are kind, patient, caring and efficient.
It's such a relief to me and all of the family to know that she is cared for so well.
We all feel that she couldn't have found a better home.
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Review from Stacey G (Friend of Resident) published on 31 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maidstone Care Centre has a very warm and welcoming feel from the moment you enter the building. The Manager and staff here all work extremely hard and are so caring and kind. I would recommend this home 100%.
Reply from Sally Briggs, Manager at Maidstone Care Centre
Thank you for your kind words.
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Review from J R (Resident) assisted by family/friend published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am living at Maidstone Care Centre for about 16 months. I have never felt happier. I love to take part in some activities. Recently I've participated in a photo shoot. It made me feel like a star. I love the staff, they are all very friendly and very efficient.
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Review from Nigel O (Son of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care my mother receives is outstanding. My mother is extremely comfortable and the dedication the staff show is second to none.
The centre as a whole has made my mothers stay so amazing there is nothing they won't do for her.
Reply from Sally Briggs, Home Manager at Maidstone Care Centre
Thank you for your kind words and your feedback, we will use it to continue to improve our service.
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Review from Maxine M (Granddaughter of Resident) published on 17 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan has been in multiple homes and has been bruised and deteriorated pretty quickly. Nan went into this home a year ago while on her 'final stage' of dementia. She is now singing and eating again! Everyone is so polite, calm. professional and helpful. I truly don't believe my Nanny would be here
if it wasn't for that fantastic team!
Reply from Sallyann Briggs, Manager at Maidstone Care Centre
Thank you for your kind words.
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Review from S S (Friend of Resident) published on 8 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The transition from hospital to care home has the potential to be a difficult time but the kindness, service and attention to detail by members of management, administration and staff has enabled the new resident along with family and friends to undergo this process with ease and confidence. We are
all very grateful for the help and advice provided and would have no hesitation recommending others to benefit as we have.
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Review from John P (Resident) published on 26 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been living at Maidstone care centre for few months and I love it. The staff is brilliant. I am still a very active person. I am still able to go out into the town and buy my stuff, the activities coordinator is always available to go with me... I could not say better about this place. Is definitely
the right place for people like me to enjoy their life, being active and at the same time having the support of qualified staff ( very kind staff I should say).
Reply from Sally-Ann Briggs, Manager at Maidstone Care Centre
I am pleased to hear Mr P is happy.
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Review from Gillian K (Niece of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our aunt recently moved into Maidstone Care Centre. It has been rather traumatic for her and us, however, the staff at the home have been brilliant! They have supported both my aunt and us adjust to the change. She is now settling well and we cannot praise the care she is receiving highly enough.
Reply from Sallyann Briggs, manager at Maidstone Care Centre
Nice working together.
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Review from Colin A (Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it is wonderful. 3 1/2 happy years. Really enjoyed being here. I took part in the Care Home Idol which was brilliant. I had a great time. The activities here are fun and enjoyable.
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Current Review Score: 9.1 (9.138)

Overview of Review Score

The Review Score of 9.1 (9.138) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.138 for Maidstone Care Centre is calculated as follows: ( (234 Excellents x 5) + (152 Goods x 4) + (45 Satisfactorys x 3) + (18 Poors x 2) + (29 Very Poors x 1) ) ÷ 478 Ratings = 4.138
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Norah

Norah Davey

Job Title: General Manager Joined: 2025

Norah Davey brings with her a wealth of experience in the health and social care sector. Norah has worked across a variety of roles, giving her a strong understanding of what it takes to deliver high-quality, person-centred care.


Passionate about creating a welcoming, safe and supportive environment, Norah places residents and their families at the heart of everything she does. She believes in leading by example and empowering her team to go above and beyond, ensuring that every resident is treated with dignity, respect, and compassion.


Throughout her career, Norah has developed a strong track record in clinical excellence in dementia and nursing care. She is dedicated to promoting independence and well-being, working closely with her team to create a warm and engaging home where every individual feels valued.


Speaking about her role, Norah says: “For me, care is about more than just meeting needs — it’s about making a difference to someone’s day, however big or small. I’m committed to ensuring that Maidstone Care Centre is not only a place of excellent care, but also a true home for those who live here.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service - more info.