Maidstone Care Centre

Our dear mother was a resident in Maidstone Care Centre from March until her passing at the beginning of June. Mum was treated with the utmost care, devotion and respect by all members of staff. Her care was second to none, nothing was too much trouble. All of the carers and the nursing staff treated Mum with dignity and went above and beyond to ensure that she was comfortable. All staff spent time with Mum, chatting to her and making her feel valued. My brothers, sister and sister in law and all members of our family were all made to feel extremely welcome, we were also cared for particularly when at the end, during Mum's last days when we were with her continually, we were given extra seating in her room so that we could all be with her and we were asked how we were and if anything could be done to help us in that really difficult and emotional time. As a family, we would like to express our genuine gratitude and thanks to all who looked after Mum and us during the last months. Thank you.

My husband has been a permanent resident at Maidstone Care Centre since December 2018. He is extremely well looked after. The activity team are fantastic and the staff on Pembury are worth their weight in gold.

My wife has been a resident at Maidstone Care Centre since 13/12/18 and we, that is her son and granddaughter, have been satisfied with the care and attention given. Being 95% blind, dementia and poor mobility, the carers are very considerate and caring, she is 92 and 6 months old. We have been married for 74+ years.

Our mother was only there until a permanent home could be found for her and it was a shame that she couldn't stay there as all the staff were very attentive and caring.

Lovely place, would want to come here myself.

Thank you for looking after my beloved Dad. He was well cared for, always clean. The staff are amazing, they are cheerful and professional. The bedrooms and communal areas are spotless. The food looks very appetising. There are numerous events/activities and my dad was always included although his participation was limited. The staff were so kind, even after my dad passed away on New Year's Day. Thank you.

The atmosphere is so peaceful and calm especially in the sitting room which is a delight.

The premises were spotlessly clean.

The service is good and they seem to care a lot about comfort and safety. All round very helpful and obliging.

The manageress was very supportive in a difficult time as mum weakened and passed on. The nurses worked hard to relieve her pain and make her as comfortable as possible whilst complying with her wishes and maintaining her dignity. They seemed more concerned with the needs of the residents and family rather than a money-making business - unlike some care homes which talk the talk but seem more concerned about getting paid.

My mother moved to Maidstone Care Centre following neurosurgery and her previous home being unable to accommodate her needs at that stage. Her care at MCC has been thoughtful and compassionate. Thank you.

He enjoys the activities and is happy with the food - I feel that he is in a safe and caring environment.

Staff are very nice and helpful. A very good place for my dad to be in. Best I've seen my dad look for a while, they are taking good care of him.

I visited my friend during her stay and found the staff informative and friendly. The room was clean and pleasant smelling. My friend was given medication during my visit. The staff member was very caring, pleasant, professional and friendly.

I am very pleased with the level of care my mother received at Maidstone Care Centre. Every single staff member we met was calm, friendly and polite. Mum was treated with dignity and respect at all times. It was a relief to us as a family to be able to relax knowing that we could trust the people who were caring for Mum.

I found the management and staff very helpful. My father-in-law was very comfortable and settled an excellent care home.

Maidstone Care Centre is spacious and bright, with easy access and a modern appearance. My mum spent ten days here, after several weeks in hospital. It was a relief to settle her into the home, with its peaceful and calm atmosphere. Her room was bright and airy, with modern furniture and a bed that, whilst functional, did not have the appearance of a hospital bed. The window overlooked the trees and we could hear birdsong in the mornings.

The strength of the centre was its staff. All were caring and kind, respectful towards Mum and to us; they spoke gently and were mindful of our feelings. The advance care plan was set in place and activated as required. The registered nurse and the manager offered support and kindness through a very difficult time, and I cannot thank them enough for helping us during the final days.

After the noisy and harsh environment of the hospital, this was exactly the setting we wanted for Mum. I would not hesitate to recommend this care centre.

My mother spent a couple of months at the home. I couldn't fault the staff for their caring attitude and witnessed regular toileting, iced lollies and watermelon in the heat and regular drinks being offered at all times. There did appear to be a lack of stimulation as the majority of residents couldn't communicate easily. The food was ok, but the 5 pm supper of soup, sandwiches (plus sometimes jacket potato) and dessert seemed too much, especially as the afternoon cup of tea had biscuits/homemade cake served. A hairdresser attends most weeks, but there wasn't a 'plan B' if they didn't attend and hair was left unwashed for a long time. Even when requested for hair to be washed it was several days later following a second reminder when this occurred. The laundry was hit and miss and we left with some items missing, even some labelled with her name, and returned items which weren't hers. The one thing the home needs to resolve is the unpleasant odour which greets you on each floor.

The care and attention my mother has been given over an extended period of time is faultless and in addition, my elderly father who visits daily is also given support.

Excellent care home. Staff are brilliant, I needed somewhere for my mum to live that was clean and very well run, this care home meets and exceeds all my requirements for my mother. I consider my mother and myself to be very lucky to have found this care home and would recommend to anyone this is the standard all care homes should aim for. The manager I also found to be very caring in her duties, very sympathetic in my mother's needs and mine. To anyone looking for a care home, I would put this one at the top of your list and set it as a benchmark.