Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.2 121 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.
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Care Provided by Maidstone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1525

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements.

Contact Maidstone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Maidstone Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Norah Davey (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (121)

9.2

Maidstone Care Centre has a Review Score of 9.2 (9.197) out of 10, based on 39 reviews in the last 2 years.
Over all time Maidstone Care Centre has 121 reviews.

Overall Experience
  • 77
  • 31
  • 6
  • 3
  • 4
Date Published
  • 121
  • 12
  • 17
  • 39
  • 82
Reviewer Connection to Maidstone Care Centre
  • 34
  • 23
  • 9
  • 8
  • 8
  • 6
  • 6
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 121, showing 121-121
Review from Colin A (Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it is wonderful. 3 1/2 happy years. Really enjoyed being here. I took part in the Care Home Idol which was brilliant. I had a great time. The activities here are fun and enjoyable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.197)

Overview of Review Score

The Review Score of 9.2 (9.197) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.197 for Maidstone Care Centre is calculated as follows: ( (236 Excellents x 5) + (139 Goods x 4) + (42 Satisfactorys x 3) + (13 Poors x 2) + (26 Very Poors x 1) ) ÷ 456 Ratings = 4.197
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Norah

Norah Davey

Job Title: General Manager Joined: 2025

Norah Davey brings with her a wealth of experience in the health and social care sector. Norah has worked across a variety of roles, giving her a strong understanding of what it takes to deliver high-quality, person-centred care.


Passionate about creating a welcoming, safe and supportive environment, Norah places residents and their families at the heart of everything she does. She believes in leading by example and empowering her team to go above and beyond, ensuring that every resident is treated with dignity, respect, and compassion.


Throughout her career, Norah has developed a strong track record in clinical excellence in dementia and nursing care. She is dedicated to promoting independence and well-being, working closely with her team to create a warm and engaging home where every individual feels valued.


Speaking about her role, Norah says: “For me, care is about more than just meeting needs — it’s about making a difference to someone’s day, however big or small. I’m committed to ensuring that Maidstone Care Centre is not only a place of excellent care, but also a true home for those who live here.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service - more info.