Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.1 120 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.
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Care Provided by Maidstone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1525

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Anna Ramos (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (120)

9.1

Maidstone Care Centre has a Review Score of 9.1 (9.138) out of 10, based on 41 reviews in the last 2 years.
Over all time Maidstone Care Centre has 120 reviews.

Overall Experience
  • 76
  • 31
  • 6
  • 3
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Date Published
  • 120
  • 12
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Reviewer Connection to Maidstone Care Centre
  • 33
  • 23
  • 9
  • 8
  • 8
  • 6
  • 6
  • 5
  • 5
  • 3
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  • 2
  • 2
  • 1
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Total of 120, showing 41-60
Review from Kevin E (Son of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently, under new management, residents and their families have been assured that any concerns and suggestions for improvement will be heard and acted upon if at all possible. New, permanent staff replacing agency help, especially at weekends, have been trained and introduced. All staff, from office
to carers are very helpful and available. The lifestyle staff make a great difference to residents' well-being and it would be a huge benefit for this to be extended more to cover weekends.
The home is always warm, welcoming, clean and bright, thanks to the efforts of the maintenance and domestic team. Food and drink are plentiful and the catering staff provide a really appetising range of meals and snacks. Entertainment is first-class and always engages residents who want to participate. Overall, a very good environment for loved ones to be cared for.
Reply from General Manager at Maidstone Care Centre
Thank you for taking the time to give your feedback. It is very much appreciated, our aim is to provide all-round excellent care to our residents. I will pass on this lovely review to the team.
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Review from Daran S (Son of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Mother was placed at Maidstone Care Home two years ago. There have been 3 changes of management since then - the most recent not being communicated. The last manager provided much assurance on changes to full-time dedicated staffing as opposed to ongoing agency staff. This did begin to show improvement
so hopefully will continue. Overall the level of care and attention from the staff for my mother is good. However, the facilities are average to poor. Her room is somewhat shabby, lacking attention to maintenance issues. Having seen others, there is no consistency. The events team deserves to be fully praised for their engagement and caring approach to residents as individuals. They always make time for a catch-up chat when I visit ad-hoc. The company suffers from a lack of administration which is noted in external audits. Minutes from Relative Meetings have never been sent as promised. There is much that is good at the Care Home but much room for improvement on basic services.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre
Thank you for taking the time to review & share your experience of the service. We understand a change in management can be unsettling for families & residents. There has been a recent recruitment…read more
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Review from M P (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Dad seems to be in same clothes and hardly ever shaved and smells. Overall it's not a bad place but I do have issues. We put my dad in the home due to the old manager singing its praises, but he has left and not really been told why and not met new manager. The nurse who used to keep me informed also
seems to have gone, so I can't comment on new nurses and can't really comment on care staff, I don't really see them. One lady who does stand out is very happy and good with my dad but dad does seem OK being there. Bedsheets are always dirty.
Reply from Mark Bennett, Senior Management Team at Maidstone Care Centre
We appreciate all feedback regarding care quality at Maidstone Care Centre. We are saddened that the overall experience has not been positive and we do apologise. Whilst we cannot divulge personal…read more
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Review from Sarah E (Granddaughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly and attentive to my grandmother. One staff member today was particularly friendly and caring. She knew my grandmother well and her love for ice cream and had brought her some. Small things like that make a difference. Thank you.
Reply from General Manager, General Manager at Maidstone Care Centre
Thank you for taking the time to send your review Sarah. It's good to hear that you find our team to be very friendly. Many thanks.
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Review from Malcolm G (Husband of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had a very good experience for the two weeks' respite, all staff were very helpful and helped my wife with all her needs. Well done to all at this centre.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre
Thank you for taking the time to leave a review. We're really pleased to hear that your wife had a good experience whilst staying at Maidstone Care Centre. We really appreciate your feedback and we…read more
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Review from J S (Brother of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To support my brother at his betrothal ceremony. I attended the event with an estimated 40 other guests, held in the garden of Maidstone Care Centre. The friendly provision of facilities and food by the local management and staff enabled the event to pass with maximum success and was a credit to all
involved, not least to my brother and his partner. Thank you!
Reply from Kerry Cattell, General Manager at Maidstone Care Centre
Thank you so much for taking the time to review our care home. Your brother's betrothal ceremony was indeed an amazing event. We will all hold many happy memories of the day, for years to come.
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Review from Ann D (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum arrived at the home ill and frail, after three months in the hospital.
The staff have been kind in listening and supporting her to eat and walk again.
Reply from General Manager, General Manager at Maidstone Care Centre
Thank you so much for your valuable feedback. We loved looking after your mum and wish her all the very best in her new home. We have taken note of your comments and ratings which are useful in…read more
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Review from Paula H (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in the Maidstone Care Centre since July 2022. He is warm and fed and attention is given to his hygiene - hair, nails, shaving etc. Detailed records are kept on his health and well-being, with doctors and nurses available to deal with any problems. Regular medication is given. He has
companionship (including the budgie) and activities to join in. All the staff are friendly and polite. I'm happy to know that he is safe and well cared for.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care Centre
Thank you for taking the time to leave a review with such wonderful comments.
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Review from Lia H (Daughter-in-law of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home with extremely nice people. I feel that the food is very good from what I've seen but my father-in-law constantly complains so I've rated it as 'Satisfactory'.
Reply from General Manager, General Manager at Maidstone Care Centre
Thank you so much for reviewing Maidstone Care Centre. Your comments and ratings help us to improve what we do and do more of what we are good at. I have taken note of your comment on the food and…read more
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Review from J S (Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some things are annoying, but overall it is comparable to other care homes. A lack of activities means that there is room for improvement, but I could say the same for other care homes. I have received first-class medical attention and nursing care.
Reply from General Manager, General Manager at Maidstone Care Centre
Thank you so much for your review of Maidstone Care Centre. We welcome your comments and ratings as this helps us to improve what we do. I have taken note of your comments regarding Activities. We are…read more
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Review from Y C (Niece of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I was really happy with my aunt staying in the home. Although my aunt could no longer join in the activities, the activity team often popped in and chatted with her.
Sister was excellent in keeping me up to date with Aunt's progress - good or bad.
Would recommend this to anyone looking
for a good care home.
Reply from General Manager at Maidstone Care Centre
Thank you so much for taking the time to complete a review on carehome.co.uk. Thank you also for your lovely words. Reviews are such an important tool for us to improve the care that we deliver and to…read more
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Review from S T (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always receive a warm welcome from all staff at the home, whether it's from the maintenance, nursing, activities, management or catering team. As I've been visiting my mother here for a long time, I have witnessed a lot of change through trying times, but remain hugely grateful for the care shown
to my mother throughout. I'm hopeful for further improvements in premises and facilities under the new management.
Reply from General Manager at Maidstone Care Centre
Thank you so much for reviewing our care home. Maidstone Care Centre relies on people we support and their families to let us know what they think and feel about the care and services delivered in…read more
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Review from T S (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and my mother says she is happy. Entertainment would appear to have got better in recent months. There have been ongoing management changes and it would be nice to see this settle down. The room my mother is in is quite shabby and, I think, poorly set up for a person who can't
get to things herself e.g. no ability to be wheeled (small wheelchair) to parts of the room for her to see what she has in a specific drawer.
Reply from General Manager, General Manager at Maidstone Care Centre
Thank you so much for reviewing our home. We take all feedback very seriously. We are pleased that your mother is happy and that you feel our entertainment and engagement has improved. We are going to…read more
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Review from Lesley P (Next of Kin) published on 18 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
On the 7th of April 2022, we met with social services at the home to discuss my father returning home. After an hour of talking, which included a staff member we decided to go and see what my father's thoughts were. My brother, social services and I walked around to his room and was shocked to see he
was dying. He passed away the next morning at 8am. I have since requested from the Manager a report as to what went wrong, (there is a lot more to this story but won't go into), but have had no contact back from anyone. Social Services also let them know I was requiring a report. What I want is some contact from the new Manager as to why no one had had the decency to reply to my emails or let me know that a full investigation is at least taking place. Please can you give me your procedures to take this further.
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Review from R L (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely caring. Mum's care needs are always met to a high standard. There is good communication from the home. Mum is very happy. She always has plenty to do within her personal ability.
Reply from General Manager, General Manager at Maidstone Care Centre
Thank you for your positive feedback it is very much appreciated.
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Review from Martin A (Son of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Maidstone Care Centre from January 2020 until November 2021. The care and attention she received was excellent, even on her passing the compassion and care was second to none. We will be forever indebted to the centre. As we are living in Ireland it was a great comfort that she was being
so well looked after.
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Review from Rosemary E (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room was a good size which provided ease of support to Mum to be looked after. The staff were so compassionate and caring and looked after Mum marvellously during her short stay. The staff were also very supportive to our family as we had to travel some distance and gave us time to be with Mum to
the end. We cannot thank them enough.
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Review from Jean M (Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very special home and is full of love. The care was amazing.
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Review from C S (Mother of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our son, who has learning disabilities, was in hospital with severe respiratory difficulties and was transferred to the home in December 2019. We expected his condition to deteriorate and had faced the prospect of losing him, however, the home has looked after and nurtured him so well that he now walks,
he has put on weight and is not dependent on oxygen. We have the highest praise for all the staff.
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Review from Linda T (Wife of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's hard to express how grateful I am for the care and attention the staff gave to my husband during the last weeks of his life. His dementia, exacerbated by cancer, had transformed him from a lovely, kind and caring man to one full of torment with very challenging behaviour. The staff saw beyond this
and treated him with all the respect and loving care I could have hoped for. They did their very best in these difficult times to give us as much access as possible towards his end of life care. My heartfelt thanks to them all.
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Current Review Score: 9.1 (9.138)

Overview of Review Score

The Review Score of 9.1 (9.138) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.138 for Maidstone Care Centre is calculated as follows: ( (234 Excellents x 5) + (152 Goods x 4) + (45 Satisfactorys x 3) + (18 Poors x 2) + (29 Very Poors x 1) ) ÷ 478 Ratings = 4.138
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Norah

Norah Davey

Job Title: General Manager Joined: 2025

Norah Davey brings with her a wealth of experience in the health and social care sector. Norah has worked across a variety of roles, giving her a strong understanding of what it takes to deliver high-quality, person-centred care.


Passionate about creating a welcoming, safe and supportive environment, Norah places residents and their families at the heart of everything she does. She believes in leading by example and empowering her team to go above and beyond, ensuring that every resident is treated with dignity, respect, and compassion.


Throughout her career, Norah has developed a strong track record in clinical excellence in dementia and nursing care. She is dedicated to promoting independence and well-being, working closely with her team to create a warm and engaging home where every individual feels valued.


Speaking about her role, Norah says: “For me, care is about more than just meeting needs — it’s about making a difference to someone’s day, however big or small. I’m committed to ensuring that Maidstone Care Centre is not only a place of excellent care, but also a true home for those who live here.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service - more info.