
The standard of care my wife receives is first classRoderic H(Husband of Resident/Service User)

My nan has settled in really well and is acting like she is at home.Y S(Granddaughter of Resident/Service User)

The care she is receiving is very reassuring. All the staff are patient and kind.Jill S(Niece of Resident/Service User)

The standard of care my wife receives is first classRoderic H(Husband of Resident/Service User)

My nan has settled in really well and is acting like she is at home.Y S(Granddaughter of Resident/Service User)

The care she is receiving is very reassuring. All the staff are patient and kind.Jill S(Niece of Resident/Service User)

Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.
Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.
Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to...
Care Provided by Maidstone Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)
The price(s) shown are provided by the care home. Contact Maidstone Care Centre for full pricing details and T&Cs.
Contact Maidstone Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- RCH Care Homes Ltd
- Private Owned
Person in charge
- Kerrie McNamara(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (58)
Visiting
- Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.
Parking
- Car parking is available
Maidstone Care Centre Reviews (133)
Maidstone Care Centre has a Review Score of 9.4 (9.436) out of 10, based on 42 reviews in the last 2 years.
Over all time Maidstone Care Centre has 133 reviews.
My nan has settled in really well and is acting like she is at home. She seems happy and chatty with all the carers and nurses.
Thank you for taking the time to leave a review for our home Maidstone Care Centre. We're so pleased to hear that you're nan has settled and is enjoying living at our home. We will pass on your feedback to the team.
I came to see my aunt today, I found her to be happy and chatty. The lady I knew is still in there. I spent an hour chatting to her and her friend. The care she is receiving is very reassuring. All the staff are patient and kind.
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your aunt in good spirits and that you had a pleasant visit. It's wonderful to know that the care and support she is receiving from our team are meeting your expectations.
Really pleased to hear 4 qualified staff are being employed and new plans are put into progress, especially regarding activities. I would like to see more 1:1 with my husband. I shout out to two particular members of staff for the care they show my husband and to a particular nurse for her support to me today.
Thank you for leaving a review, we appreciate your comments. With the new management team here at Maidstone Care Centre, we are aiming to deliver the best possible care for all residents. We are delighted to be able to support your husband.
We had a very poor experience with Maidstone Care Centre. My father-in-law was discharged from the hospital there. He was not given a shower/bath/hair wash for 8 weeks, he was encouraged to 'go in his pad' when he asked to use the toilet. Clients are not sat up at the table for meals but instead given a tray on their lap. They are not regularly toileted. We witnessed very rough manual handling of another client and also saw another lady undress in the lounge, and staff did nothing to stop her, cover her up or maintain her dignity, despite the fact we were in there with our teenage sons. So very sad to see. Luckily we moved my father-in-law to a much better home.
We are sorry to hear of your concerns regarding the care of your loved one and others, we remain absolutely committed to ensuring that we deliver the highest standards of care to everyone who lives with us at Maidstone Care Centre and would welcome a meeting with you to discuss your concerns directly. I can be contacted on (01622) 672292
Very pleased at how well my husband has settled and how content he looks whenever we come to see him. He is being very well cared for and never asks if we've come to take him home.
Dear Audrey, thank you so much for your wonderful review. We are thrilled to hear that your husband has settled in so well. Providing excellent care and ensuring residents feel comfortable and supported is our priority and it's wonderful to know that he feels at home with us.
Rochester suite is a depressing, poorly run unit. Staffing levels are inadequate and not conducive to building any relationships with residents. Record keeping is inaccurate and incomplete. There is no accountability for the remote GP ward rounds, resulting in serious medical neglect. Recommend before allowing your relative be admitted here you check which floor they will be on.
Thank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our apologies that we didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. We would also like to apologise for...
Any initial concerns regarding the care home were completely forgotten from the moment my brother entered. We were very impressed by every member of staff, admin, nursing, care workers, maintenance and activity team. All first class, exceptional! This home is friendly, clean, helpful and caring! Five-star rating.
Dear Ian, thank you so much for taking the time to share your positive experience and leaving us a 5-star rating. We are thrilled that we could give you reassurance from the onset and have since provided you and your brother with top-notch services. Your feedback is invaluable to us, and we are committed to consistently providing excellent care for your brother.
I find the care good for my mum and she is made to feel comfortable and her needs are met. She has a good spacious room with a great outlook. The staff at the home are both friendly and efficient and it has a good feel around the home. The facilities are good although she is unable to make the most of them.
Dear Robert, we take great pleasure in hearing that your mum feels comfortable and is being catered to well. Creating a welcoming and supportive atmosphere is a priority for us, and we're glad that it reflects in the overall feel of the home. We understand that your mum is unable to make the most...
My wife has now been in Maidstone Care Centre for over two years and for this, I am very grateful. The standard of care my wife receives is first class, not just for its professionalism but it's administered with affection and open friendliness. In the past two years, my wife has been free of infection, not even a cold. The food given is done so with a concern for what my wife would like as well as what would be in her best interest. Long may it continue.
Dear Roderic, we are deeply grateful for your thoughtful and positive review. It warms our hearts to hear that your wife has been a part of the Maidstone Care Centre for over two years, and we sincerely appreciate your trust in us. The acknowledgement of the first-class care provided is truly...
When my Mother first came to Maidstone Care Centre in September I felt we had been lied to as it definitely didn't live up to what we had been told when viewing Maidstone Care. At the time there was a temporary manager and for the first six weeks, I would go as far as to say my Mother was being neglected. This all changed when a new lady became manager we had a few 'heated' meetings but she asked me to give her some time to turn things around and in a very short time she did exactly that. She runs this care home with strong leadership but also with caring and empathy. If possible I would clone the carers as these ladies go beyond what is expected of them and every care home needs the likes of them. There is also a good relationship not just with my Mother but with myself and the manager's door is always open.
We genuinely appreciate your candid feedback and the time you took to share your experience with us. We regret that your initial impression did not align with the expectations set during the viewing, and we apologise for any inconvenience this may have caused. We acknowledge the...
We are happy with everything here at Maidstone Care Centre, my brother is very happy and contented even joining in with activities which he didn’t do at home. We feel he is very well looked after by the staff here.
Thank you for your lovely review. We are glad that you and your brother are happy with the care being provided. I will share this with the team.
Mum has been in the home for a year now and I am delighted with the care she has received throughout her time here. The staff will always take time to discuss any issues or leave a message. I appreciate that staff will not push residents to do things but with lots of staff dealing with mum, some were not aware they should call me if she declined a bath/washing - a note on her file would have avoided this and ensured mum was bathed - Issue now resolved.
Thank you for your feedback, it is very valuable to the home and the team. I am glad that any issues have now been resolved.
First impressions were good but soon realised how short-staffed this home is which impacts on care. My relative was found slumped in her bed and dehydrated as lack of staff to attend to her in the mornings or even open the curtains. Record keeping is poor, test results not recorded and we weren't kept informed. No medical records could be found for Paramedics. My relative sadly passed away and we were left to it with no support or even offered a cup of tea as we had not had anything to eat or drink. We were told to clear the room as soon as she had passed. No contact after and they held on to funds for 3 months that were provided for extras. Only then sent to us as we questioned it, not sure how long it would have been kept for. Admin is therefore inadequate and follow-up care for the relatives after death is non-existent.
Thank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our sadness that on this occasion, during such a sensitive time for you all that we didn't meet your expectations and our high standards; which are demonstrated by other...
Excellent service and exceptional care for my mum. The nursing care was professional, thorough and so kind. The healthcare assistants treated my mum with great care and dignity. The activities team encouraged my mum to participate, which is essential for her mobility and are a real asset to the wellbeing of the residents. My only disappointment was the laundry service - lots of missing items never to be found despite labelled with name and room!
Thank you for taking the time to leave a review for our home, the team at Maidstone Care Centre are passionate about the high standard of care and dignity we provide at the home. We value all feedback as this helps us to develop all areas of our home and the facilities.
My Mother was placed at Maidstone Care Home two years ago. There have been 3 changes of management since then - the most recent not being communicated. The last manager provided much assurance on changes to full-time dedicated staffing as opposed to ongoing agency staff. This did begin to show improvement so hopefully will continue. Overall the level of care and attention from the staff for my mother is good. However, the facilities are average to poor. Her room is somewhat shabby, lacking attention to maintenance issues. Having seen others, there is no consistency. The events team deserves to be fully praised for their engagement and caring approach to residents as individuals. They always make time for a catch-up chat when I visit ad-hoc. The company suffers from a lack of administration which is noted in external audits. Minutes from Relative Meetings have never been sent as promised. There is much that is good at the Care Home but much room for improvement on basic services.
Thank you for taking the time to review & share your experience of the service. We understand a change in management can be unsettling for families & residents. There has been a recent recruitment drive to reduce the use of agency & hope to appoint into our vacant care hours & minimise any use of...
Dad seems to be in same clothes and hardly ever shaved and smells. Overall it's not a bad place but I do have issues. We put my dad in the home due to the old manager singing its praises, but he has left and not really been told why and not met new manager. The nurse who used to keep me informed also seems to have gone, so I can't comment on new nurses and can't really comment on care staff, I don't really see them. One lady who does stand out is very happy and good with my dad but dad does seem OK being there. Bedsheets are always dirty.
We appreciate all feedback regarding care quality at Maidstone Care Centre. We are saddened that the overall experience has not been positive and we do apologise. Whilst we cannot divulge personal information online we would be more than happy to meet you at a day and time convenient to you to...
Staff are very friendly and attentive to my grandmother. One staff member today was particularly friendly and caring. She knew my grandmother well and her love for ice cream and had brought her some. Small things like that make a difference. Thank you.
Thank you for taking the time to send your review Sarah. It's good to hear that you find our team to be very friendly. Many thanks.
We had a very good experience for the two weeks' respite, all staff were very helpful and helped my wife with all her needs. Well done to all at this centre.
Thank you for taking the time to leave a review. We're really pleased to hear that your wife had a good experience whilst staying at Maidstone Care Centre. We really appreciate your feedback and we will pass it on to the team at the home.
To support my brother at his betrothal ceremony. I attended the event with an estimated 40 other guests, held in the garden of Maidstone Care Centre. The friendly provision of facilities and food by the local management and staff enabled the event to pass with maximum success and was a credit to all involved, not least to my brother and his partner. Thank you!
Thank you so much for taking the time to review our care home. Your brother's betrothal ceremony was indeed an amazing event. We will all hold many happy memories of the day, for years to come.
The staff have been kind in listening and supporting her to eat and walk again.
Thank you so much for your valuable feedback. We loved looking after your mum and wish her all the very best in her new home. We have taken note of your comments and ratings which are useful in helping us to improve on what we do and do more of what we do well. Take care and thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 September 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 08 Jun 2026
Maidstone Care Centre is delighted to welcome Kerrie McNamara as its new General Manager, bringing with her a wealth of experience across the health and social care sector and a...
- 08 Jun 2026
Maidstone Care Centre Strengthens Community Connections at Local Alzheimer’s Coffee Morning Residents, their families and team members from Maidstone Care Centre recently enjoyed a warm and welcoming visit to Maidstone's...
- 25 Mar 2026
Residents at Maidstone Care Centre were delighted to once again welcome Naomi whose visits have quickly become a firm favourite in the home’s lifestyle calendar. Bringing along a wonderful mix...
There are no upcoming events for Maidstone Care Centre.
Awards / Recognitions (11)
- 18 Mar 2022Recipient: Maidstone Care Centre
- 06 Nov 2021Recipient: Maidstone Care Centre
- 06 Nov 2021Recipient: Maidstone Care Centre
Accreditations
There are no accreditations posted yet for Maidstone Care Centre.
Meet the Team (1)

I’m proud to be the General Manager at Maidstone Care Centre and passionate about creating a warm, supportive and welcoming environment for everyone who lives and works here.
My experience within the care sector includes working in the community as an Area Manager, managing Live-In Care services and previously being a Registered Manager within a care home setting. I hold an NVQ Level 5 in Social Care, and throughout my career, I have always been inspired by helping people enjoy the best possible quality of life.
What I enjoy most about my role is supporting the team to deliver outstanding care and knowing that, together, we can make a genuine difference to residents and their families every day.
One of the things I love most about Maidstone Care Centre is the team spirit. There is a real sense of warmth and dedication from people who genuinely want to be here and are passionate about caring for others.
Outside of work, I’m a Tottenham Hotspur supporter, and in 2024, I challenged myself to climb Mount Snowdon. I’m inspired by always striving to be the best version of myself and staying true to who I am.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service -more info.