Maidstone Care Centre

Thank you for leaving a review, we appreciate your comments. With the new management team here at Maidstone Care Centre, we are aiming to deliver the best possible care for all residents. We are delighted to be able to support your husband.

We are sorry to hear of your concerns regarding the care of your loved one and others, we remain absolutely committed to ensuring that we deliver the highest standards of care to everyone who lives with us at Maidstone Care Centre and would welcome a meeting with you to discuss your concerns directly. I can be contacted on (01622) 672292

Thank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our apologies that we didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always provide kind, compassionate care and support. We take all feedback as an opportunity to learn and grow and are happy to discuss in more depth with you.

Dear Ian, thank you so much for taking the time to share your positive experience and leaving us a 5-star rating. We are thrilled that we could give you reassurance from the onset and have since provided you and your brother with top-notch services. Your feedback is invaluable to us, and we are committed to consistently providing excellent care for your brother.

Dear Robert, we take great pleasure in hearing that your mum feels comfortable and is being catered to well. Creating a welcoming and supportive atmosphere is a priority for us, and we're glad that it reflects in the overall feel of the home. We understand that your mum is unable to make the most of the facilities, and are constantly evaluating our services to see how best we can enhance her experience and other residents in similar positions.

Dear Roderic, we are deeply grateful for your thoughtful and positive review. It warms our hearts to hear that your wife has been a part of the Maidstone Care Centre for over two years, and we sincerely appreciate your trust in us. The acknowledgement of the first-class care provided is truly heartening, and we're delighted to have created an environment that feels welcoming for both residents and their loved ones. We also appreciate your mention of the consideration given to her food preferences, reflecting our dedication to personalised care. We look forward to continuing to provide exceptional care for your wife.

Dear Suzi,
We genuinely appreciate your candid feedback and the time you took to share your experience with us. We regret that your initial impression did not align with the expectations set during the viewing, and we apologise for any inconvenience this may have caused. We acknowledge the challenges faced during the transitional period, and we appreciate your patience and understanding. We understand the crucial role our carers play in providing exceptional care, and we appreciate your recognition of their efforts. We are also pleased that the current manager is demonstrating strong leadership with care and empathy, fostering a positive environment within the care home. We value your input and are dedicated to continually improving the care and services we provide.

Thank you for your feedback, it is very valuable to the home and the team. I am glad that any issues have now been resolved.

Thank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our sadness that on this occasion, during such a sensitive time for you all that we didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always provide kind, compassionate care and support.

Thank you for taking the time to leave a review for our home, the team at Maidstone Care Centre are passionate about the high standard of care and dignity we provide at the home. We value all feedback as this helps us to develop all areas of our home and the facilities.

Thank you for taking the time to give your feedback. It is very much appreciated, our aim is to provide all-round excellent care to our residents. I will pass on this lovely review to the team.

Thank you for taking the time to review & share your experience of the service. We understand a change in management can be unsettling for families & residents. There has been a recent recruitment drive to reduce the use of agency & hope to appoint into our vacant care hours & minimise any use of agency. Thank you for sharing that the care & attention your mother receives is good. Our staff have a reputation for being very caring towards our residents, & care is a big part of our ethos. We’re currently undergoing a schedule of works & are also updating some furnishings. If you discover any maintenance issues when you visit, please do raise these with staff. Thank you for sharing your experience with our lifestyle team. They are very dedicated to making our residents' lives happy. We endeavour to get all minutes from meetings delivered within 24 hours. We acknowledge that this has not always been the case & take your comment on board as an area for improvement.

We appreciate all feedback regarding care quality at Maidstone Care Centre. We are saddened that the overall experience has not been positive and we do apologise. Whilst we cannot divulge personal information online we would be more than happy to meet you at a day and time convenient to you to discuss this matter further. Maidstone Care Centre want to ensure all residents and resident's family members have a positive experience in the residents' home.