Maidstone Care Centre

259 Boxley Road, Penenden Heath, Maidstone ME14 2AR
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9.2 121 Reviews
  • Maidstone Care Centre, Maidstone
Maidstone Care Centre is part of the RCH Care Homes portfolio, located amidst the scenic Kent countryside, where a dedicated care team provide residential, nursing, palliative and dementia care.

Extensive care expertise allows for services to be flexible to individual requirements and developments, while a comfortable and spacious interior allows occupants to feel at home.

Maidstone Care Centre goes to all lengths possible to ensure the happiness of residents, being welcoming to visitors and a vibrant social atmosphere and with attractive gardens and a private patio area to relax in during the warmer months.

It has a very dedicated and innovative activities team who are always pushing to improve the programme of activities already offered.
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Care Provided by Maidstone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1495
  • Self-Funded Nursing Care: from £1525

*All fee’s are based on a pre-admission assessment conducted by the team at Maidstone Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Maidstone Care Centre to find out the exact price for your requirements.

Contact Maidstone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Maidstone Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Norah Davey (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (58)

Visiting

  • Maidstone welcome visitors to Maidstone Care Centre. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Maidstone Care Centre Reviews (121)

9.2

Maidstone Care Centre has a Review Score of 9.2 (9.197) out of 10, based on 39 reviews in the last 2 years.
Over all time Maidstone Care Centre has 121 reviews.

Overall Experience
  • 77
  • 31
  • 6
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Date Published
  • 121
  • 12
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  • 39
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Reviewer Connection to Maidstone Care Centre
  • 34
  • 23
  • 9
  • 8
  • 8
  • 6
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  • 5
  • 5
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  • 2
  • 2
  • 1
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  • 1
  • 1
  • 1
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Total of 121, showing 21-40
Review from Kathleen F (Wife of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled in and is treated with care and consideration even though he is a very challenging resident. The staff are amazing!
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Review from W F (Friend of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visit to my long-term loyal friend, I was greeted by staff who were very friendly and caring to the resident and myself. I felt feeling that my friend was very well looked after and the staff actually care about the patients' wellbeing.
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Review from C R (Friend of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend, has been in this home for a while now. Whenever we visit he appears to be very well cared for and safe. We are glad he is here.
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Review from J S (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall pleased with Mum's care. Carers all very pleasant.
Mums meals are not ideal but that is mainly due to her ability to chew and swallow only soft food. She has soup most evenings but there is very limited choice of soup. I have rated food and drink poor because of Mum's experience.
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Review from L D (Stepdaughter of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I've provided the ratings to the best of my ability but obviously only see what's happening during visits. My stepdad has had a few falls whilst being here, which is a little concerning, also seems to spend lots of time alone.
Reply from General Manager, Manager at Maidstone Care CentreThank you for your review, we welcome discussing any concerns you have regarding your fathers care as we are all committed to delivering, effective and compassionate care. Please let us know a convenient time to discuss this further with you.
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Review from A A (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to my lifestyle I do not visit often, but communications via telephone or email has been very good.
When I am able to visit, staff have all been friendly and helpful.
My mum, even when she is confused, seems to have settled well, and is slowly showing signs of her old-self.
Thank you to all staff
at Maidstone Care Centre.
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Review from Tania M (Stepdaughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My step father has been cared for very well. His 1 to 1 carer is attentive and knowledgeable about him. All the staff are kind and easy to talk to.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for taking the time to leave a review for Maidstone Care Centre. We're really pleased to hear about your experience of the care and the team and we're glad your step-father is happy with us.
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Review from Y S (Granddaughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan has settled in really well and is acting like she is at home. She seems happy and chatty with all the carers and nurses.
Reply from Alice Bacon, Employee at Maidstone Care CentreThank you for taking the time to leave a review for our home Maidstone Care Centre. We're so pleased to hear that you're nan has settled and is enjoying living at our home. We will pass on your feedback to the team.
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Review from Jill S (Niece of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to see my aunt today, I found her to be happy and chatty. The lady I knew is still in there. I spent an hour chatting to her and her friend. The care she is receiving is very reassuring. All the staff are patient and kind.
Reply from Alice, Customer Relations Team at Maidstone Care CentreThank you for taking the time to share your positive experience with us. We are delighted to hear that you found your aunt in good spirits and that you had a pleasant visit. It's wonderful to know that the care and support she is receiving from our team are meeting your expectations.
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Review from Lynne S (Wife of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really pleased to hear 4 qualified staff are being employed and new plans are put into progress, especially regarding activities. I would like to see more 1:1 with my husband. I shout out to two particular members of staff for the care they show my husband and to a particular nurse for her support to
me today.
Reply from Anna Rizza Ramos, General Manager at Maidstone Care CentreThank you for leaving a review, we appreciate your comments. With the new management team here at Maidstone Care Centre, we are aiming to deliver the best possible care for all residents. We are delighted to be able to support your husband.
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Review from L R (Daughter-in-law of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
We had a very poor experience with Maidstone Care Centre. My father-in-law was discharged from the hospital there. He was not given a shower/bath/hair wash for 8 weeks, he was encouraged to 'go in his pad' when he asked to use the toilet. Clients are not sat up at the table for meals but instead given
a tray on their lap. They are not regularly toileted. We witnessed very rough manual handling of another client and also saw another lady undress in the lounge, and staff did nothing to stop her, cover her up or maintain her dignity, despite the fact we were in there with our teenage sons. So very sad to see. Luckily we moved my father-in-law to a much better home.
Reply from Sia Lebbie, Reviews Team at Maidstone Care CentreWe are sorry to hear of your concerns regarding the care of your loved one and others, we remain absolutely committed to ensuring that we deliver the highest standards of care to everyone who lives with us at Maidstone Care Centre and would welcome a meeting with you to discuss your concerns directly. I can be contacted on (01622) 672292
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Review from Audrey E (Wife of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased at how well my husband has settled and how content he looks whenever we come to see him. He is being very well cared for and never asks if we've come to take him home.
Reply from Sia Lebbie, Marketing Executive at Maidstone Care CentreDear Audrey, thank you so much for your wonderful review. We are thrilled to hear that your husband has settled in so well. Providing excellent care and ensuring residents feel comfortable and supported is our priority and it's wonderful to know that he feels at home with us.
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Review from S W (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Rochester suite is a depressing, poorly run unit. Staffing levels are inadequate and not conducive to building any relationships with residents. Record keeping is inaccurate and incomplete. There is no accountability for the remote GP ward rounds, resulting in serious medical neglect. Recommend before
allowing your relative be admitted here you check which floor they will be on.
Reply from Sia Lebbie, Reviews Team at Maidstone Care CentreThank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our apologies that we didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always provide kind, compassionate care and support. We take all feedback as an opportunity to learn and grow and are happy to discuss in more depth with you.
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Review from Ian A (Brother of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Any initial concerns regarding the care home were completely forgotten from the moment my brother entered. We were very impressed by every member of staff, admin, nursing, care workers, maintenance and activity team. All first class, exceptional! This home is friendly, clean, helpful and caring! Five-star
rating.
Reply from Sia Lebbie, Reviews Team at Maidstone Care CentreDear Ian, thank you so much for taking the time to share your positive experience and leaving us a 5-star rating. We are thrilled that we could give you reassurance from the onset and have since provided you and your brother with top-notch services. Your feedback is invaluable to us, and we are committed to consistently providing excellent care for your brother.
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Review from R N (Son of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care good for my mum and she is made to feel comfortable and her needs are met. She has a good spacious room with a great outlook. The staff at the home are both friendly and efficient and it has a good feel around the home. The facilities are good although she is unable to make the most
of them.
Reply from Sia Lebbie, Reviews Team at Maidstone Care CentreDear Robert, we take great pleasure in hearing that your mum feels comfortable and is being catered to well. Creating a welcoming and supportive atmosphere is a priority for us, and we're glad that it reflects in the overall feel of the home. We understand that your mum is unable to make the most of the facilities, and are constantly evaluating our services to see how best we can enhance her experience and other residents in similar positions.
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Review from Roderic H (Husband of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has now been in Maidstone Care Centre for over two years and for this, I am very grateful. The standard of care my wife receives is first class, not just for its professionalism but it's administered with affection and open friendliness. In the past two years, my wife has been free of infection,
not even a cold. The food given is done so with a concern for what my wife would like as well as what would be in her best interest. Long may it continue.
Reply from Sia Lebbie, Reviews Team at Maidstone Care CentreDear Roderic, we are deeply grateful for your thoughtful and positive review. It warms our hearts to hear that your wife has been a part of the Maidstone Care Centre for over two years, and we sincerely appreciate your trust in us. The acknowledgement of the first-class care provided is truly heartening, and we're delighted to have created an environment that feels welcoming for both residents and their loved ones. We also appreciate your mention of the consideration given to her food preferences, reflecting our dedication to personalised care. We look forward to continuing to provide exceptional care for your wife.
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Review from Suzi P (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
When my Mother first came to Maidstone Care Centre in September I felt we had been lied to as it definitely didn't live up to what we had been told when viewing Maidstone Care. At the time there was a temporary manager and for the first six weeks, I would go as far as to say my Mother was being neglected.
This all changed when a new lady became manager we had a few 'heated' meetings but she asked me to give her some time to turn things around and in a very short time she did exactly that. She runs this care home with strong leadership but also with caring and empathy. If possible I would clone the carers as these ladies go beyond what is expected of them and every care home needs the likes of them. There is also a good relationship not just with my Mother but with myself and the manager's door is always open.
Reply from Sia Lebbie, Reviews Team at Maidstone Care CentreDear Suzi,
We genuinely appreciate your candid feedback and the time you took to share your experience with us. We regret that your initial impression did not align with the expectations set during the viewing, and we apologise for any inconvenience this may have caused. We acknowledge the challenges faced during the transitional period, and we appreciate your patience and understanding. We understand the crucial role our carers play in providing exceptional care, and we appreciate your recognition of their efforts. We are also pleased that the current manager is demonstrating strong leadership with care and empathy, fostering a positive environment within the care home. We value your input and are dedicated to continually improving the care and services we provide.
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Review from Charlie F (Brother of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are happy with everything here at Maidstone Care Centre, my brother is very happy and contented even joining in with activities which he didn’t do at home. We feel he is very well looked after by the staff here.
Reply from Sia Lebbie, Reviews Team at Maidstone Care CentreThank you for your lovely review. We are glad that you and your brother are happy with the care being provided. I will share this with the team.
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Review from Richard C (Son of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for a year now and I am delighted with the care she has received throughout her time here. The staff will always take time to discuss any issues or leave a message. I appreciate that staff will not push residents to do things but with lots of staff dealing with mum, some were
not aware they should call me if she declined a bath/washing - a note on her file would have avoided this and ensured mum was bathed - Issue now resolved.
Reply from Sia Lebbie, Reviews Team at Maidstone Care CentreThank you for your feedback, it is very valuable to the home and the team. I am glad that any issues have now been resolved.
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Review from Deborah H (Daughter-in-law of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
First impressions were good but soon realised how short-staffed this home is which impacts on care. My relative was found slumped in her bed and dehydrated as lack of staff to attend to her in the mornings or even open the curtains. Record keeping is poor, test results not recorded and we weren't kept
informed. No medical records could be found for Paramedics. My relative sadly passed away and we were left to it with no support or even offered a cup of tea as we had not had anything to eat or drink. We were told to clear the room as soon as she had passed. No contact after and they held on to funds for 3 months that were provided for extras. Only then sent to us as we questioned it, not sure how long it would have been kept for. Admin is therefore inadequate and follow-up care for the relatives after death is non-existent.
Reply from Abigail Draper, Customer Relations Team at Maidstone Care CentreThank you for your feedback, we have taken seriously the issues which you have raised within your review. We want to express our sadness that on this occasion, during such a sensitive time for you all that we didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always provide kind, compassionate care and support.
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Current Review Score: 9.2 (9.197)

Overview of Review Score

The Review Score of 9.2 (9.197) out of 10 for Maidstone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.197 for Maidstone Care Centre is calculated as follows: ( (236 Excellents x 5) + (139 Goods x 4) + (42 Satisfactorys x 3) + (13 Poors x 2) + (26 Very Poors x 1) ) ÷ 456 Ratings = 4.197
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maidstone Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Norah

Norah Davey

Job Title: General Manager Joined: 2025

Norah Davey brings with her a wealth of experience in the health and social care sector. Norah has worked across a variety of roles, giving her a strong understanding of what it takes to deliver high-quality, person-centred care.


Passionate about creating a welcoming, safe and supportive environment, Norah places residents and their families at the heart of everything she does. She believes in leading by example and empowering her team to go above and beyond, ensuring that every resident is treated with dignity, respect, and compassion.


Throughout her career, Norah has developed a strong track record in clinical excellence in dementia and nursing care. She is dedicated to promoting independence and well-being, working closely with her team to create a warm and engaging home where every individual feels valued.


Speaking about her role, Norah says: “For me, care is about more than just meeting needs — it’s about making a difference to someone’s day, however big or small. I’m committed to ensuring that Maidstone Care Centre is not only a place of excellent care, but also a true home for those who live here.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maidstone Care Centre to verify any information. View our terms and conditions. Maidstone Care Centre has an Enhanced Service - more info.