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Main Street, Crossgates, Cowdenbeath, KY4 8DF
View Full Details of Alexander HouseLatest Reviews for Alexander House
31 July 2024
My mum has been in Alexander House for some years now, the staff have been excellent the care they give is very good, the home is always clean and there are always plenty of activities.
31 July 2024
I cannot fault the care and support of the staff that work daily with my mum, they have always treated my mum with the upmost dignity and that is difficult sometimes as my mum is not happy in clothes. The staff try to include my mum in all activities even though she is bedbound most of the time. I have to commend the kitchen staff on their food it is totally wonderful and they can't do enough to help and keep my mum happy.
25 May 2023
Staff not trained in dementia. Manager unapproachable and unfriendly. My dad was not properly cared for, often found hungry and unshaven and unsafe, and very scruffy when he likes to be clean and smart. No activities or well-being. A day at Alexander House is a very sad long boring day for the residents. Food awful, no protein. Encouraged to stay in own bedroom and not socialise, eat in the bedroom too. Mostly overseas untrained agency staff who ask my mother and I to assist with my father's personal care and manoeuvring him! Could not recommend at all! Scores Weak with Care Inspectorate. Cannot see this place ever improving. No duty manager either. A sinking ship. Don't be fooled by the appearance of the lovely building and large rooms, it's what goes on inside that matters. Trying to move my Dad urgently.
22 May 2023
I have a relative in Alexander House. We had some initial issues which we discussed with the former manager. Unfortunately, these were never addressed although promises were made. Since the new manager arrived there's been a marked improvement. Staff shortages are being addressed by recruitment of permanent staff. She actively encourages residents and families questions or suggestions. She has made improvements within the home, new carpets throughout and re-arranged seats in lounges to look more inviting. Meals are presented to residents on small plates so they can make their choice. Other improvements have also been made. Staff continue to increase their skills on various training courses. Staff are kind and caring, treating residents with dignity and respect. Communication is good, informing us of any issues. Overall our experience of Alexander House has been good. I am confident that my family member is being cared for appropriately and is in a safe place.
25 October 2022
Amazing staff, my uncle has improved greatly and loves the company. He has all his needs met and I cannot thank the manager enough for making it such an easy and wonderful experience moving him from his own home to the care home. He truly is blossoming in all ways now.
17 August 2022
I am very satisfied with Alexander House and the management and staff. They look after my mother's needs very well. She is extremely happy and settled there. The facilities are excellent too. She has bonded well with both staff and residents.
17 August 2022
My mum has been in Alexander House for 3 weeks now. I am very pleased with her care. She seems very happy and content. Most of all safe. I know there is always room for improvement but I can honestly say I haven't found fault yet.
16 August 2022
Located central to Cowdenbeath/Dunfermline, well maintained on 3 floors, good lift service, bedrooms spacious, staff on 24/7 as you would expect. Doors secured 24/7. Staff well-trained and work endlessly to the client's needs.
29 April 2022
My friend and I asked if a little afternoon tea could be arranged to celebrate our friend's birthday, who at 88-years of age, is a resident at Alexander House. We were overwhelmed by what we were served; a high-class restaurant could not have done better. Everything is prepared in the kitchen and beautifully presented. The staff were wonderful, making sure we were looked after in a very friendly way. It made our friend's birthday very special, and it was a day we won't forget. Thank you, Alexander House.
Latest Reviews for Alexander House
31 July 2024
My mum has been in Alexander House for some years now, the staff have been excellent the care they give is very good, the home is always clean and there are always plenty of activities.
31 July 2024
I cannot fault the care and support of the staff that work daily with my mum, they have always treated my mum with the upmost dignity and that is difficult sometimes as my mum is not happy in clothes. The staff try to include my mum in all activities even though she is bedbound most of the time. I have to commend the kitchen staff on their food it is totally wonderful and they can't do enough to help and keep my mum happy.
25 May 2023
Staff not trained in dementia. Manager unapproachable and unfriendly. My dad was not properly cared for, often found hungry and unshaven and unsafe, and very scruffy when he likes to be clean and smart. No activities or well-being. A day at Alexander House is a very sad long boring day for the residents. Food awful, no protein. Encouraged to stay in own bedroom and not socialise, eat in the bedroom too. Mostly overseas untrained agency staff who ask my mother and I to assist with my father's personal care and manoeuvring him! Could not recommend at all! Scores Weak with Care Inspectorate. Cannot see this place ever improving. No duty manager either. A sinking ship. Don't be fooled by the appearance of the lovely building and large rooms, it's what goes on inside that matters. Trying to move my Dad urgently.
22 May 2023
I have a relative in Alexander House. We had some initial issues which we discussed with the former manager. Unfortunately, these were never addressed although promises were made. Since the new manager arrived there's been a marked improvement. Staff shortages are being addressed by recruitment of permanent staff. She actively encourages residents and families questions or suggestions. She has made improvements within the home, new carpets throughout and re-arranged seats in lounges to look more inviting. Meals are presented to residents on small plates so they can make their choice. Other improvements have also been made. Staff continue to increase their skills on various training courses. Staff are kind and caring, treating residents with dignity and respect. Communication is good, informing us of any issues. Overall our experience of Alexander House has been good. I am confident that my family member is being cared for appropriately and is in a safe place.
25 October 2022
Amazing staff, my uncle has improved greatly and loves the company. He has all his needs met and I cannot thank the manager enough for making it such an easy and wonderful experience moving him from his own home to the care home. He truly is blossoming in all ways now.
17 August 2022
I am very satisfied with Alexander House and the management and staff. They look after my mother's needs very well. She is extremely happy and settled there. The facilities are excellent too. She has bonded well with both staff and residents.
17 August 2022
My mum has been in Alexander House for 3 weeks now. I am very pleased with her care. She seems very happy and content. Most of all safe. I know there is always room for improvement but I can honestly say I haven't found fault yet.
16 August 2022
Located central to Cowdenbeath/Dunfermline, well maintained on 3 floors, good lift service, bedrooms spacious, staff on 24/7 as you would expect. Doors secured 24/7. Staff well-trained and work endlessly to the client's needs.
29 April 2022
My friend and I asked if a little afternoon tea could be arranged to celebrate our friend's birthday, who at 88-years of age, is a resident at Alexander House. We were overwhelmed by what we were served; a high-class restaurant could not have done better. Everything is prepared in the kitchen and beautifully presented. The staff were wonderful, making sure we were looked after in a very friendly way. It made our friend's birthday very special, and it was a day we won't forget. Thank you, Alexander House.