Alexander House

My husband has settled in well and I am happy with the care he gets. His room is adequate and clean. He has to spend all his time in bed because of his condition. The bed clothes get changed regularly, as does the clothes he wears. There is music playing while I am visiting, which he enjoys. The music helps to keep him calm. The staff look in often to reassure him. I am very happy for him to be there.

I would like to express my heartfelt gratitude to the management and all the staff at Alexander House for the exceptional care given to my mother during the last weeks of her life in your care. From the very beginning, we were reassured by how well run and organised the home is, led with professionalism and compassion, creating a calm and supportive environment. Every member of staff showed remarkable kindness, understanding and dedication. They treated her with dignity and warmth. I will always be deeply grateful to you all and highly recommend this nursing home to anyone looking for a safe, professional, caring place for their loved ones.

While I sat with my friend over 3 days they made sure I was ok and had food and refreshment, they also comforted me which was very much appreciated. I can't speak highly enough of everyone there.

This is a wonderful care home staff go above and beyond to make the residents and families feel supported and at home .My mum had a 60th wedding anniversary recently the staff and management did a fantastic job of making this a special day .

There does not seem to be much to do for the residents, apart from sit in the TV Room from morning to night.

I am very happy with my brother's care. He has been in Alexander House for 1 year now. But over the last few weeks, I see a difference in him, he is very down and depressed. My opinion is there is no continuity of staff and service users aren't getting a chance to get to know and trust staff. Also not enough activities to stop them getting bored. I strongly feel if there were more staff more time could be spent with service users.

The nursing staff who cared for her were exemplary as were the care staff, i cant thank them enough.

I find everyone very helpful, the staff are very good to my husband, and that is what is most important to me. I feel like I am part of Alexander House.

My mum has been in Alexander House for some years now, the staff have been excellent the care they give is very good, the home is always clean and there are always plenty of activities.

I have to commend the kitchen staff on their food it is totally wonderful and they can't do enough to help and keep my mum happy.

Staff not trained in dementia. Manager unapproachable and unfriendly. My dad was not properly cared for, often found hungry and unshaven and unsafe, and very scruffy when he likes to be clean and smart. No activities or well-being. A day at Alexander House is a very sad long boring day for the residents. Food awful, no protein. Encouraged to stay in own bedroom and not socialise, eat in the bedroom too. Mostly overseas untrained agency staff who ask my mother and I to assist with my father's personal care and manoeuvring him! Could not recommend at all! Scores Weak with Care Inspectorate. Cannot see this place ever improving. No duty manager either. A sinking ship. Don't be fooled by the appearance of the lovely building and large rooms, it's what goes on inside that matters. Trying to move my Dad urgently.

Overall our experience of Alexander House has been good. I am confident that my family member is being cared for appropriately and is in a safe place.

Amazing staff, my uncle has improved greatly and loves the company. He has all his needs met and I cannot thank the manager enough for making it such an easy and wonderful experience moving him from his own home to the care home. He truly is blossoming in all ways now.

I am very satisfied with Alexander House and the management and staff. They look after my mother's needs very well. She is extremely happy and settled there. The facilities are excellent too. She has bonded well with both staff and residents.

My mum has been in Alexander House for 3 weeks now. I am very pleased with her care. She seems very happy and content. Most of all safe. I know there is always room for improvement but I can honestly say I haven't found fault yet.

Located central to Cowdenbeath/Dunfermline, well maintained on 3 floors, good lift service, bedrooms spacious, staff on 24/7 as you would expect. Doors secured 24/7. Staff well-trained and work endlessly to the client's needs.

My friend and I asked if a little afternoon tea could be arranged to celebrate our friend's birthday, who at 88-years of age, is a resident at Alexander House. We were overwhelmed by what we were served; a high-class restaurant could not have done better. Everything is prepared in the kitchen and beautifully presented. The staff were wonderful, making sure we were looked after in a very friendly way. It made our friend's birthday very special, and it was a day we won't forget. Thank you, Alexander House.