Alexander House

Main Street, Crossgates, Cowdenbeath KY4 8DF
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8.9 14 Reviews
  • Alexander House, Cowdenbeath
It’s the little touches and the people at Alexander House which make it a special place to live. Alexander House is a 40 bed, registered nursing care facility, with 4 double bedrooms available for couples. Alexander house provides quality, person centred care for those requiring, nursing care, dementia care and palliative care.

The home is equipped with modern amenities, bedrooms have bright and spacious single bed accommodation with en-suite shower facilities for privacy and convenience.

The team want to ensure that the people they support are as comfortable as possible. They recognise that everyone is unique and promote that individuality, which is why they encourage residents to personalise their bedroom with personal belongings and small items of furniture.
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Care Provided by Alexander House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1509 – £1579
  • Self-Funded Nursing Dementia Care: £1509 – £1579
  • RESPITE Self-Funded Nursing Care: £1509 – £1579
  • RESPITE Self-Funded Nursing Dementia Care: £1509 – £1579

These prices are only a guideline, please contact Alexander House to find out the exact price for your requirements.

Contact Alexander House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Alexander House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laura Couser (Deputy Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Protected mealtimes

Parking

  • Parking outside the home

Alexander House Reviews (14)

8.9

Alexander House has a Review Score of 8.9 (8.863) out of 10, based on 7 reviews in the last 2 years.
Over all time Alexander House has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alexander House
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Total of 14, showing 1-14
Review from Michael N (Son of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful care home staff go above and beyond to make the residents and families feel supported and at home .My mum had a 60th wedding anniversary recently the staff and management did a fantastic job of making this a special day .
Reply from Clare Cogan Turner, Communications at Alexander HouseThank you so much for your lovely words. We're delighted to hear how supported you and your mum have felt. It was an absolute pleasure for our team to help celebrate such a beautiful milestone - marking 60 years of love and commitment was a truly special occasion for everyone involved.
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Review from Marion P (Sister of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am concerned regarding the amount of staff who are leaving. There seems to be more bank staff than regular staff.
There does not seem to be much to do for the residents, apart from sit in the TV Room from morning to night.
Reply from Clare Cogan Turner, Communications at Alexander HouseThank you for taking the time to share your feedback. We understand how important it is for residents to have consistency and plenty of meaningful activities to enjoy. A new Home Manager has recently joined Alexander House and is focusing on strengthening the team and enriching daily life within the home. We're committed to creating a warm, engaging environment where residents can feel happy and well supported. Please don't hesitate to contact the Manager directly to discuss your concerns as we'd really value the opportunity to talk with you in more detail.
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Review from Helen P (Sister of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my brother's care. He has been in Alexander House for 1 year now. But over the last few weeks, I see a difference in him, he is very down and depressed. My opinion is there is no continuity of staff and service users aren't getting a chance to get to know and trust staff. Also not
enough activities to stop them getting bored. I strongly feel if there were more staff more time could be spent with service users.
Reply from Clare Cogan Turner, Communications at Alexander HouseThank you for sharing your thoughts about your brother's care. We're pleased to hear that you've been happy overall with the support he's received during his time at Alexander House, however, we're sorry to hear about your recent concerns. We do understand how important consistency and meaningful engagement are for residents and we have a new Service Manager in post who is working closely with the team to strengthen staffing and enhance the activities programme. Please do get in touch with the Manager directly so we can look at how best to continue supporting your brother and ensure he is settled and content.
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Review from David C (Son of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management were so helpful and understanding in every way. The compassion, care and attention shown to my Mother was brilliant.
The nursing staff who cared for her were exemplary as were the care staff, i cant thank them enough.
Reply from Clare Cogan Turner, Communications at Alexander HouseThank you so much for your lovely words. We're truly touched by your appreciation and will make sure to share your thanks with the whole team. It means a great deal to know that our care and compassion made a difference to you and your mother.
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Review from Liz S (Wife of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find everyone very helpful, the staff are very good to my husband, and that is what is most important to me. I feel like I am part of Alexander House.
Reply from Clare Cogan Turner, Communications at Alexander HouseThank you so much for your kind words. We're delighted to know you feel part of the Alexander House family and that your husband is so well cared for - that truly means a lot to us. Your appreciation is warmly shared with the whole team.
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Review from Peter V (Son of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Alexander House for some years now, the staff have been excellent the care they give is very good, the home is always clean and there are always plenty of activities.
Reply from Emily Nash, Administrator at Alexander HouseThank you for your kind words and taking the time to leave a review!
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Review from Margaret H (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and support of the staff that work daily with my mum, they have always treated my mum with the upmost dignity and that is difficult sometimes as my mum is not happy in clothes.
The staff try to include my mum in all activities even though she is bedbound most of the time.
I
have to commend the kitchen staff on their food it is totally wonderful and they can't do enough to help and keep my mum happy.
Reply from Emily Nash, Administrator at Alexander HouseThank you for your kind words and taking the time to leave a review.
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Review from Miriam F (Daughter of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Staff not trained in dementia. Manager unapproachable and unfriendly. My dad was not properly cared for, often found hungry and unshaven and unsafe, and very scruffy when he likes to be clean and smart. No activities or well-being. A day at Alexander House is a very sad long boring day for the residents.
Food awful, no protein. Encouraged to stay in own bedroom and not socialise, eat in the bedroom too. Mostly overseas untrained agency staff who ask my mother and I to assist with my father's personal care and manoeuvring him! Could not recommend at all! Scores Weak with Care Inspectorate. Cannot see this place ever improving. No duty manager either. A sinking ship. Don't be fooled by the appearance of the lovely building and large rooms, it's what goes on inside that matters. Trying to move my Dad urgently.
Reply from Anne Wilson, Regional Operations Manager at Alexander HouseThank you for taking the time to leave a review, we take the allegations you have raised extremely seriously. The health and well-being of all our residents will always be our top priority, and we have opened an investigation into your concerns. We will ensure our team continue to keep you updated, if you have any questions, please do not hesitate to reach out to us at info@holmes-care.co.uk.
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Review from J L (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a relative in Alexander House.
We had some initial issues which we discussed with the former manager. Unfortunately, these were never addressed although promises were made. Since the new manager arrived there's been a marked improvement. Staff shortages are being addressed by recruitment of
permanent staff. She actively encourages residents and families questions or suggestions. She has made improvements within the home, new carpets throughout and re-arranged seats in lounges to look more inviting. Meals are presented to residents on small plates so they can make their choice. Other improvements have also been made. Staff continue to increase their skills on various training courses. Staff are kind and caring, treating residents with dignity and respect. Communication is good, informing us of any issues.
Overall our experience of Alexander House has been good. I am confident that my family member is being cared for appropriately and is in a safe place.
Reply from Jodie Thomson, Service Manager at Alexander HouseThank you for your kind words and for taking the time to leave a review.
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Review from Jennifer M (Niece of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff, my uncle has improved greatly and loves the company. He has all his needs met and I cannot thank the manager enough for making it such an easy and wonderful experience moving him from his own home to the care home. He truly is blossoming in all ways now.
Reply from Robyn Adamson, Service Manager at Alexander HouseThank you for your kind words and for taking the time to leave a review.
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Review from K C (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with Alexander House and the management and staff. They look after my mother's needs very well. She is extremely happy and settled there. The facilities are excellent too. She has bonded well with both staff and residents.
Reply from Robyn Adamson, Home Manager at Alexander HouseThank you for your kind words and for taking the time to leave a review.
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Review from C V (Daughter of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Alexander House for 3 weeks now. I am very pleased with her care. She seems very happy and content. Most of all safe. I know there is always room for improvement but I can honestly say I haven't found fault yet.
Reply from Robyn Adamson, Home Manager at Alexander HouseThank you for your kind words and for taking the time to leave a review.
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Review from Alex A (Wife of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Located central to Cowdenbeath/Dunfermline, well maintained on 3 floors, good lift service, bedrooms spacious, staff on 24/7 as you would expect. Doors secured 24/7. Staff well-trained and work endlessly to the client's needs.
Reply from Robyn Adamson, Home Manager at Alexander HouseThank you for your kind words and for taking the time to leave a review.
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Review from Margaret B (Friend of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend and I asked if a little afternoon tea could be arranged to celebrate our friend's birthday, who at 88-years of age, is a resident at Alexander House. We were overwhelmed by what we were served; a high-class restaurant could not have done better. Everything is prepared in the kitchen and beautifully
presented. The staff were wonderful, making sure we were looked after in a very friendly way. It made our friend's birthday very special, and it was a day we won't forget. Thank you, Alexander House.
Reply from Susan Connell, Care Director at Alexander HouseThank you for your kind words and for taking the time to leave a review.
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Current Review Score: 8.9 (8.863)

Overview of Review Score

The Review Score of 8.9 (8.863) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.388 for Alexander House is calculated as follows: ( (48 Excellents x 5) + (19 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 80 Ratings = 4.388
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.475 Points relating to the number of positive Reviews for Alexander House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Aug 2025
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Kelly Mulholland

Job Title: Service Manager

Kelly started with the company in 2018 at Preston House and her love for the job grew, she began her SVQ 3 in Health and Social Care and made a promise to herself that she would work hard until she could have her own home one day. Kelly was promoted to Senior Care Assistant after 3 months, and was in this role for 4 years, she was then promoted to Deputy Manager in another sister's home and was there for 7 months and applied for the position of Service Manager at Craigie House.


Growing from strength to strength Kelly is now the overall site manager for Craigie House and Alexander House.


Kelly prides herself on supporting her team and working with them to deliver the highest standard of person-centred care.

Frequently Asked Questions about Alexander House

What types of Care is Alexander House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexander House have?

There are 40 Single Rooms.

What are the Facilities & Services at Alexander House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander House to the centre of Cowdenbeath?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander House to verify any information. View our terms and conditions. Alexander House has an Enhanced Service - more info.