Latest Reviews for Norton House
13 January 2026
Norton house cared for my mum for 3 years. She was so happy with them, and it was such a relief for us to know she was safe, happy and cared for. The staff are so kind and thoughtful. I wish to book a room for my own care in a few decades time.
13 January 2026
Ruth absolutely loves Norton house care home. She is really happy and is looked after. All the staff are so welcoming and friendly. We love being able to yake our dog as it makes Ruth's ad the other residents day.Norton house care home is the most perfect place and would recommend to any family.
13 January 2026
We moved my " surrogate" mum in August this year after a bad experience in another care home. We came across Norton house, quite accidently and nearly missed out. Pure fate made sure that Ruth got a place here and we are so thankful. I don't think anything I write will be enough, because they are
more than excellent. I can't honestly recommend them enough. They are attentive and compassionate and the most caring people. Not once have I worried about how Ruth is, because I know they treat her like family and give their all! Other homes should take note and work to the high standard NH do!
Thank you so much for all that you for all the residents. Your making a difficult time so much easier and we feel truly blessed to have you be part of Ruth's journey.
You deserve all the recognition you get.
13 January 2026
Excellent care from all the staff. The activities that were organised were fantastic.
From the first to the last day my Father was a resident the care, compassion and respect was outstanding! Thankyou!
13 January 2026
Over Christmas and since Ruth went or live at Norton their care has been exemplary. She's been involved in activities and had trips out. Can't rate the home and staff highly enough, they're real 'people persons' understanding the needs of Ruth and her family..
05 January 2026
My Mother was very happy in Norton House Care Home, and at no time did I have any concern over her care, quite the opposite in fact. The care and attention she received was outstanding; there was no doubt the staff knew her very well, all her little idiosyncrasies which they accommodated with grace,
dignity and humour. The communication with me, her son, was excellent, with regular care plans to review and comment on and phone calls when needed. At every visit, the staff greet you with a warm welcome and have time to discuss anythingv you need to be aware of or wish to discuss. They mirror the high standards set by Oliver, Jillie-Jo and Ruth in this home. The response to the COVID pandemic just illustrated the professionalism, with a heart, of this team in the face of a real challenge as they put residents first. My family and I consider it a blessing that, as care was needed, Mum lived her final years at Norton House, and we cannot recommend it highly enough.
30 December 2025
Does exactly what it says onthe tin - CARES.
17 December 2025
I live 60 miles away and cannot visit as often as I would like but it brings me so much joy to see how happy and settled she is. She will be 93 in April and I haven't seen her look so well for ages. The staff are always friendly and supportive and they are also on social media so I get to see her
playing games and enjoying excursions. The house is lovely and beautifully decorated and spotless. I know they are going to give the residents a great Christmas and can't wait to see them on social media. Well done to all the staff.
15 December 2025
The care ad attention Norton House have my mum following 2 admittances to hospital has been outstanding. They understand her needs 100%.
The staff are all welcoming of the visitors and take time to chat with patients and relatives.
As a family it was a big decision to move Mum to full time
residentail care - it has been the best decision we made - Mum is very happy and we are too!
15 December 2025
It's hard to put into words how wonderful Norton House is. The environment, staff, facilities and care provided are exceptional. As a family we know mum couldn't be in a better place and we feel that Norton House is our extended family. It is a pleasure to visit mum and see the kindness, care and
attention to detail that goes into fulfilling all her care needs. They go the extra mile in making the residents lives more interesting and fun with regular activities and events. Thank you Norton House!
08 October 2025
Staff always smiling and patient with residents. House clean and tidy. Staff always ready to listen and answer any worries or queries of relatives. Nothing too much trouble for them.
06 October 2025
Mum has only been here since the beginning of July but in that time she has become one of the Norton House Family. Mum has Alzheimer's and so unfortunately I had to make the decision for her to go in a Care Home as she wasn't able to look after herself properly and I think I made the right choice.
Because Norton House is a small Care Home, the staff work hard but still have time to spend with the residents, they are so friendly and careing, with plenty smiles and hugs for anyone that might be needing one that particular day. The food is good, lots of activities to keep everyone occupied and mum is no longer lonely. Unfortunately because of the nature of her disease she doesn't remember a lot of what she has been doing, but I know she is living her best life and have no worries recommending Norton House to anyone looking for somewhere to place their loved one.
13 August 2025
Nothing but positive experiences every time we visit mum. The staff are all excellent, well trained, welcoming and friendly. I was dreading my mum having to go into residential care, but Norton House has made the whole process easier and provided great piece of mind. Thoroughly recommend.
12 August 2025
Genuinely amazing!
My grandma had been living at home alone with carers going in, but it got to a point where that wasn't manageable anymore for anyone.
Norton House were welcoming and accommodating from the off.
The thing that I personally liked the most though was how straight forward
they felt, no pushy sales pitch, no promising the world, which was refreshing in the middle of running around care homes and trying to get a solution together.
Also there were (and are now) a few rooms being refurbished, which was nice to see.
The whole building has nice homely feel to it, not clinical.
My grandma raves about the food and staff, and her quality of life is night and day from how she was at home from my point of view and hers.
I can even visit with my grandmas dog too.
Its obvious the staff genuinely care about what they do and why they do it.
31 July 2025
She has been with Norton House for 2 years, and has been so very well looked after. The staff are so caring and loving and have made her feel very special as a valued resident. The home is a pleasure to visit and we are always offered a drink and a smile. Her needs and safeguarding are very well
met. The staff, systems and support network appear very well thought out, and give confidence that her health and welfare needs are continually being assessed and delivered. Her room and the communal areas are always clean and recent refurbishments have resulted in high quality communal living space.
We know that she is in very good hands and fully enjoys her Norton House experience in all respects.
28 July 2025
I am the cousin of your service user, I am very happy with the care she has received over the years.
Staff are always friendly and very helpful. I feel certain that in her own way she is happy staying with you .
28 July 2025
The staff at Norton House are really excellent. And I think that's what makes the home so special. Everyone is kind, caring and they go the extra mile for the residents, however challenging their needs. And always with a smile. The home itself is well kept, with a beautiful new extension and living
areas for the residents to sit and socialise, together or with relatives. As a family we have real peace of mind that my Dad is well cared for and happy at Norton House. I recommend the home highly!
30 May 2025
I can't rate Norton House highly enough. They take time and effort to get to know each resident individually and care so much about their welfare. It's more like being part of a family. I can visit my mum and enjoy our time together without the worries I had before she went into Norton House. She is
so well looked after by such a friendly and caring team. All the rooms are kept clean and tidy and nothing is too much trouble. I am also kept well informed of how my Mum is doing.
30 December 2024
My mum has been living here for 2 years now and is very happy in herself and seems settled. All the staff are very good with her and I always feel welcome when I visit her.
30 December 2024
Mum has been here 2 years. She's quite happy and well cared for. Staff always helpful and kind.
Latest Reviews for Norton House
13 January 2026
Norton house cared for my mum for 3 years. She was so happy with them, and it was such a relief for us to know she was safe, happy and cared for. The staff are so kind and thoughtful. I wish to book a room for my own care in a few decades time.
13 January 2026
Ruth absolutely loves Norton house care home. She is really happy and is looked after. All the staff are so welcoming and friendly. We love being able to yake our dog as it makes Ruth's ad the other residents day.Norton house care home is the most perfect place and would recommend to any family.
13 January 2026
We moved my " surrogate" mum in August this year after a bad experience in another care home. We came across Norton house, quite accidently and nearly missed out. Pure fate made sure that Ruth got a place here and we are so thankful. I don't think anything I write will be enough, because they are
more than excellent. I can't honestly recommend them enough. They are attentive and compassionate and the most caring people. Not once have I worried about how Ruth is, because I know they treat her like family and give their all! Other homes should take note and work to the high standard NH do!
Thank you so much for all that you for all the residents. Your making a difficult time so much easier and we feel truly blessed to have you be part of Ruth's journey.
You deserve all the recognition you get.
13 January 2026
Excellent care from all the staff. The activities that were organised were fantastic.
From the first to the last day my Father was a resident the care, compassion and respect was outstanding! Thankyou!
13 January 2026
Over Christmas and since Ruth went or live at Norton their care has been exemplary. She's been involved in activities and had trips out. Can't rate the home and staff highly enough, they're real 'people persons' understanding the needs of Ruth and her family..
05 January 2026
My Mother was very happy in Norton House Care Home, and at no time did I have any concern over her care, quite the opposite in fact. The care and attention she received was outstanding; there was no doubt the staff knew her very well, all her little idiosyncrasies which they accommodated with grace,
dignity and humour. The communication with me, her son, was excellent, with regular care plans to review and comment on and phone calls when needed. At every visit, the staff greet you with a warm welcome and have time to discuss anythingv you need to be aware of or wish to discuss. They mirror the high standards set by Oliver, Jillie-Jo and Ruth in this home. The response to the COVID pandemic just illustrated the professionalism, with a heart, of this team in the face of a real challenge as they put residents first. My family and I consider it a blessing that, as care was needed, Mum lived her final years at Norton House, and we cannot recommend it highly enough.
30 December 2025
Does exactly what it says onthe tin - CARES.
17 December 2025
I live 60 miles away and cannot visit as often as I would like but it brings me so much joy to see how happy and settled she is. She will be 93 in April and I haven't seen her look so well for ages. The staff are always friendly and supportive and they are also on social media so I get to see her
playing games and enjoying excursions. The house is lovely and beautifully decorated and spotless. I know they are going to give the residents a great Christmas and can't wait to see them on social media. Well done to all the staff.
15 December 2025
The care ad attention Norton House have my mum following 2 admittances to hospital has been outstanding. They understand her needs 100%.
The staff are all welcoming of the visitors and take time to chat with patients and relatives.
As a family it was a big decision to move Mum to full time
residentail care - it has been the best decision we made - Mum is very happy and we are too!
15 December 2025
It's hard to put into words how wonderful Norton House is. The environment, staff, facilities and care provided are exceptional. As a family we know mum couldn't be in a better place and we feel that Norton House is our extended family. It is a pleasure to visit mum and see the kindness, care and
attention to detail that goes into fulfilling all her care needs. They go the extra mile in making the residents lives more interesting and fun with regular activities and events. Thank you Norton House!
08 October 2025
Staff always smiling and patient with residents. House clean and tidy. Staff always ready to listen and answer any worries or queries of relatives. Nothing too much trouble for them.
06 October 2025
Mum has only been here since the beginning of July but in that time she has become one of the Norton House Family. Mum has Alzheimer's and so unfortunately I had to make the decision for her to go in a Care Home as she wasn't able to look after herself properly and I think I made the right choice.
Because Norton House is a small Care Home, the staff work hard but still have time to spend with the residents, they are so friendly and careing, with plenty smiles and hugs for anyone that might be needing one that particular day. The food is good, lots of activities to keep everyone occupied and mum is no longer lonely. Unfortunately because of the nature of her disease she doesn't remember a lot of what she has been doing, but I know she is living her best life and have no worries recommending Norton House to anyone looking for somewhere to place their loved one.
13 August 2025
Nothing but positive experiences every time we visit mum. The staff are all excellent, well trained, welcoming and friendly. I was dreading my mum having to go into residential care, but Norton House has made the whole process easier and provided great piece of mind. Thoroughly recommend.
12 August 2025
Genuinely amazing!
My grandma had been living at home alone with carers going in, but it got to a point where that wasn't manageable anymore for anyone.
Norton House were welcoming and accommodating from the off.
The thing that I personally liked the most though was how straight forward
they felt, no pushy sales pitch, no promising the world, which was refreshing in the middle of running around care homes and trying to get a solution together.
Also there were (and are now) a few rooms being refurbished, which was nice to see.
The whole building has nice homely feel to it, not clinical.
My grandma raves about the food and staff, and her quality of life is night and day from how she was at home from my point of view and hers.
I can even visit with my grandmas dog too.
Its obvious the staff genuinely care about what they do and why they do it.
31 July 2025
She has been with Norton House for 2 years, and has been so very well looked after. The staff are so caring and loving and have made her feel very special as a valued resident. The home is a pleasure to visit and we are always offered a drink and a smile. Her needs and safeguarding are very well
met. The staff, systems and support network appear very well thought out, and give confidence that her health and welfare needs are continually being assessed and delivered. Her room and the communal areas are always clean and recent refurbishments have resulted in high quality communal living space.
We know that she is in very good hands and fully enjoys her Norton House experience in all respects.
28 July 2025
I am the cousin of your service user, I am very happy with the care she has received over the years.
Staff are always friendly and very helpful. I feel certain that in her own way she is happy staying with you .
28 July 2025
The staff at Norton House are really excellent. And I think that's what makes the home so special. Everyone is kind, caring and they go the extra mile for the residents, however challenging their needs. And always with a smile. The home itself is well kept, with a beautiful new extension and living
areas for the residents to sit and socialise, together or with relatives. As a family we have real peace of mind that my Dad is well cared for and happy at Norton House. I recommend the home highly!
30 May 2025
I can't rate Norton House highly enough. They take time and effort to get to know each resident individually and care so much about their welfare. It's more like being part of a family. I can visit my mum and enjoy our time together without the worries I had before she went into Norton House. She is
so well looked after by such a friendly and caring team. All the rooms are kept clean and tidy and nothing is too much trouble. I am also kept well informed of how my Mum is doing.
30 December 2024
My mum has been living here for 2 years now and is very happy in herself and seems settled. All the staff are very good with her and I always feel welcome when I visit her.
30 December 2024
Mum has been here 2 years. She's quite happy and well cared for. Staff always helpful and kind.