All residents are treated with the utmost care and dignity and staff will often go the extra mile
J P (Daughter of Resident)
Meals and choices are excellent. The home throughout is decorated to a very high standard.
Jacquline T (Friend of Resident)
The owners and staff are superb, thoughtful, helpful and caring - I cannot praise them enough.
David H (Son of Resident)
Fees will be discussed on pre-admission
These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.
Norton House has a Review Score of 9.8 (9.754) out of 10, based on 24 reviews in the last 2 years.
Over all time Norton House has 56 reviews.
5.0 out of 5
Thank you so much for your lovely words! It means a great deal to hear that we've helped make things easier and that you feel reassured. Mum is such a valued part of our Norton House family.
5.0 out of 5
My grandma had been living at home alone with carers going in, but it got to a point where that wasn't manageable anymore for anyone.
Norton House were welcoming and accommodating from the off.
The thing that I personally liked the most though was how straight forward they
Also there were (and are now) a few rooms being refurbished, which was nice to see.
The whole building has nice homely feel to it, not clinical.
My grandma raves about the food and staff, and her quality of life is night and day from how she was at home from my point of view and hers.
I can even visit with my grandmas dog too.
Its obvious the staff genuinely care about what they do and why they do it.
Thank you so much for your kind and thoughtful words. We're so pleased with how well grandma has settled in and she really is a treasured part of the family. It means a lot to us that you noticed the little things we try to do to make life feel homely and welcoming, and that your grandma is enjoying the food, company, and atmosphere. It really is the best feedback we could hope for. Thank you!
5.0 out of 5
Thank you so much for your kind and thoughtful words, they truly mean a lot to all of us here at Norton House. Your auntie is such a special part of our home. She is a real one of a kind, and it's an absolute pleasure to care for her. We loved celebrating her recent birthday with her, and it's lovely to know she enjoys life here with us.We're also so pleased you've noticed and appreciated the recent refurbishments. We always strive to provide a beautiful, homely environment where residents feel comfortable, valued, and safe, and it's wonderful to hear that we're meeting those expectations. Thank you again for your continued support. We're so glad she's with us.
5.0 out of 5
Thank you so much for your kind message, it's lovely to receive such wonderful feedback from families. Were so glad you feel confident in the care she receives. Shes very special to us, and we always do our best to make sure she feels safe, comfortable, and cared for in her home.
5.0 out of 5
Thank you so much for your beautiful words. We are so happy you are happy with Norton House, it really does mean a lot to us. From the moment your dad came to us we've made every effort to make his life feel as similar as possible to before, as we know it is a real challenge to make that transition. We are privileged that yourself and dad have trusted us to support and care for him.
5.0 out of 5
Thank you so much for your lovely message, it really means a lot to the whole team. We're so pleased that you and your mum feel happy and at home here at Norton House. We know how hard the transition into care can be. We understand you had worries before she came to us and it's such a big step. We're really glad those worries have been alleviated and that you can now enjoy quality time together without that extra burden.It's been a joy to get to know your mum. She's settled in so well and has made some lovely friendships along the way. Seeing her laughing and chatting with others is exactly what we hope for. We're committed to maintaining a safe and welcoming environment, and it's wonderful to hear that's been your experience. Most of all we're so touched that mum and you feel like part of the family, because you really are.
5.0 out of 5
4.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
Thank you for your lovely review.
We are very blessed to have the opportunity to care for some amazing people, and to have such supportive families!
5.0 out of 5
Thank you for your kind words, we are very happy you feel that Mum is looked after so well.
5.0 out of 5
Thank you for your review and your kind words about the service!
The team do work exceptionally hard at employing a focus around person centred activities. Christmas was a challenging period, as we spent a protracted amount of time organising larger festive events, including the Santa's Grotto for the local community.
We do endeavour to provide a large variety of activities, all of which are chosen by the people we care for. Next time you pop in, feel free to ask a staff member for our activities folder. This way you can see what your loved one has been up to!
5.0 out of 5
Thank you, we do try our best to do a range of activities that suit all of the people we care for. It is an absolute pleasure to look after Mum.
5.0 out of 5
Thank you so much for your kind words.
We are so glad that Mum had a nice experience with us and we appreciate the support we get from our families.
Thank You for choosing Norton House, your mum was a pleasure to look after.
5.0 out of 5
5.0 out of 5
5.0 out of 5
Hi Michelle, thank you for your lovely comments.
It is a pleasure to have such support from our Norton House friends and family.
5.0 out of 5
Hi Charlotte, thank you for your lovely review! We are very grateful for your kind words; we truly do have an amazing staff team that are passionate about their roles and the individual's we look after.
We enjoy your company and love that you participate in the activities too! I absolutely love hearing you play the piano - I always know when you are here.
The Review Score of 9.8 (9.754) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.
She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.
Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton House to verify any information. View our terms and conditions. Norton House has an Enhanced Service - more info.
