Norton House

Norton Street, Elland HX5 0LU
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9.8 56 Reviews
  • Norton House, Elland
Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500

Fees will be discussed on pre-admission

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Poole Beresford Ltd

Person in charge

  • Jillie-Jo Carver (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (23)

Norton House Reviews (56)

Total of 56, showing 1-20
9.8

Norton House has a Review Score of 9.8 (9.754) out of 10, based on 24 reviews in the last 2 years. Over all time Norton House has 56 reviews.

Overall Experience

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Review from C Y (Son of Resident) published on 13 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but positive experiences every time we visit mum. The staff are all excellent, well trained, welcoming and friendly. I was dreading my mum having to go into residential care, but Norton House has made the whole process easier and provided great piece of mind. Thoroughly recommend.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you so much for your lovely words! It means a great deal to hear that we've helped make things easier and that you feel reassured. Mum is such a valued part of our Norton House family.

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Review from Ollie B (Grandson of Resident) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely amazing!


My grandma had been living at home alone with carers going in, but it got to a point where that wasn't manageable anymore for anyone.


Norton House were welcoming and accommodating from the off.


The thing that I personally liked the most though was how straight forward they

felt, no pushy sales pitch, no promising the world, which was refreshing in the middle of running around care homes and trying to get a solution together.


Also there were (and are now) a few rooms being refurbished, which was nice to see.


The whole building has nice homely feel to it, not clinical.


My grandma raves about the food and staff, and her quality of life is night and day from how she was at home from my point of view and hers.


I can even visit with my grandmas dog too.


Its obvious the staff genuinely care about what they do and why they do it.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you so much for your kind and thoughtful words. We're so pleased with how well grandma has settled in and she really is a treasured part of the family. It means a lot to us that you noticed the little things we try to do to make life feel homely and welcoming, and that your grandma is enjoying the food, company, and atmosphere. It really is the best feedback we could hope for. Thank you!

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Review from Andrew K (Nephew of Resident) published on 31 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

She has been with Norton House for 2 years, and has been so very well looked after. The staff are so caring and loving and have made her feel very special as a valued resident. The home is a pleasure to visit and we are always offered a drink and a smile. Her needs and safeguarding are very well met.
The staff, systems and support network appear very well thought out, and give confidence that her health and welfare needs are continually being assessed and delivered. Her room and the communal areas are always clean and recent refurbishments have resulted in high quality communal living space.
We know that she is in very good hands and fully enjoys her Norton House experience in all respects.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you so much for your kind and thoughtful words, they truly mean a lot to all of us here at Norton House. Your auntie is such a special part of our home. She is a real one of a kind, and it's an absolute pleasure to care for her. We loved celebrating her recent birthday with her, and it's lovely to know she enjoys life here with us.We're also so pleased you've noticed and appreciated the recent refurbishments. We always strive to provide a beautiful, homely environment where residents feel comfortable, valued, and safe, and it's wonderful to hear that we're meeting those expectations. Thank you again for your continued support. We're so glad she's with us.

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Review from Christine S (Cousin of Resident) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the cousin of your service user, I am very happy with the care she has received over the years.
Staff are always friendly and very helpful. I feel certain that in her own way she is happy staying with you .

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you so much for your kind message, it's lovely to receive such wonderful feedback from families. Were so glad you feel confident in the care she receives. Shes very special to us, and we always do our best to make sure she feels safe, comfortable, and cared for in her home.

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Review from L B (Daughter of Resident) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Norton House are really excellent. And I think that's what makes the home so special. Everyone is kind, caring and they go the extra mile for the residents, however challenging their needs. And always with a smile. The home itself is well kept, with a beautiful new extension and living
areas for the residents to sit and socialise, together or with relatives. As a family we have real peace of mind that my Dad is well cared for and happy at Norton House. I recommend the home highly!

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you so much for your beautiful words. We are so happy you are happy with Norton House, it really does mean a lot to us. From the moment your dad came to us we've made every effort to make his life feel as similar as possible to before, as we know it is a real challenge to make that transition. We are privileged that yourself and dad have trusted us to support and care for him.

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Review from J M (Daughter of Resident) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate Norton House highly enough. They take time and effort to get to know each resident individually and care so much about their welfare. It's more like being part of a family. I can visit my mum and enjoy our time together without the worries I had before she went into Norton House. She is
so well looked after by such a friendly and caring team. All the rooms are kept clean and tidy and nothing is too much trouble. I am also kept well informed of how my Mum is doing.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you so much for your lovely message, it really means a lot to the whole team. We're so pleased that you and your mum feel happy and at home here at Norton House. We know how hard the transition into care can be. We understand you had worries before she came to us and it's such a big step. We're really glad those worries have been alleviated and that you can now enjoy quality time together without that extra burden.It's been a joy to get to know your mum. She's settled in so well and has made some lovely friendships along the way. Seeing her laughing and chatting with others is exactly what we hope for. We're committed to maintaining a safe and welcoming environment, and it's wonderful to hear that's been your experience. Most of all we're so touched that mum and you feel like part of the family, because you really are.

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Review from Roslyn B (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living here for 2 years now and is very happy in herself and seems settled. All the staff are very good with her and I always feel welcome when I visit her.

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Review from Janine K (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here 2 years. She's quite happy and well cared for. Staff always helpful and kind.

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Review from Pam R (Niece of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been in the home for four years and every visit is a pleasant one. The staff are very accommodating and the surroundings are always comfortable. My aunty is active and suffers from dementia, but she freely roams in a safe, secure environment. The meals are made fresh and eaten in a lovely
dining area. Overall, as a family, we are very happy with her situation.

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Review from A K (Niece of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle recently had to leave Norton House Care Home as they were unable to meet his needs. A new setting was found as quickly as possible, but there is a process to go through. The staff cared for my uncle to the best possible standards, even though it was difficult for them. His transition to his
new home was well organised and they ensured his safety at all times, for which I am extremely grateful.

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Review from Tim M (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very run care home with friendly and helpful staff. Always willing to assist an go above and beyond their duties. My father is cared for exceptionally well. Would highly recommend this care home. Thank you Norton House!

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Review from Alan R (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run and organised establishment. Very homely and welcoming with friendly staff.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you for your lovely review.
We are very blessed to have the opportunity to care for some amazing people, and to have such supportive families!

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Review from Tim H (Son of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is excellent and Mum is well looked after. Management keeps the family updated and all appropriate information. The main rooms (communal) are well decorated and furnished and are very comfortable.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you for your kind words, we are very happy you feel that Mum is looked after so well.

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Review from A C (Granddaughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful and the house is well kept, clean and tidy. The refurbishments are nice. Could do with a couple more residents activities outside of Christmas.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you for your review and your kind words about the service!


The team do work exceptionally hard at employing a focus around person centred activities. Christmas was a challenging period, as we spent a protracted amount of time organising larger festive events, including the Santa's Grotto for the local community.


We do endeavour to provide a large variety of activities, all of which are chosen by the people we care for. Next time you pop in, feel free to ask a staff member for our activities folder. This way you can see what your loved one has been up to!

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Review from Kathryn C (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House has been decorated recently to a high standard. There is a great display of art on the walls. The staff are excellent. Very helpful and kind to the residents and visitors. We are always offered a hot drink when visiting. They organise lots to do and try to get everyone to participate. Mum
is really looked after here.

Reply from Oliver Beaumont, Owner at Norton House

Thank you, we do try our best to do a range of activities that suit all of the people we care for. It is an absolute pleasure to look after Mum.

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Review from M B (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a place for Mum at short notice and these guys pulled out all the stops and got her a place - Thank you!
She was well looked after, well fed and all her personal needs tended to.
The staff regularly checked in on her and made sure she was ok, they kept her company. Their attention to detail
and routine checks proved invaluable.
We were regularly updated on her condition and we were listened to/helped with Mum's 'individual' needs. I've nothing but good stuff to report about Norton House, you have my thanks.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you so much for your kind words.
We are so glad that Mum had a nice experience with us and we appreciate the support we get from our families.
Thank You for choosing Norton House, your mum was a pleasure to look after.

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Review from H R (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Norton House just a couple of weeks ago. The staff are all lovely, attending to Mum's every need. It is good to see their smiles regularly as they attend to Mum and also when passing by her room just waving at the door.

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Review from Irene H (Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Norton House since Monday the 19th of November 2023. My necessary needs have been attended to very kindly by the daily and nightly staff, with smiling faces.

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Review from Michelle B (Friend of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm, friendly welcome. All staff are always happy to help with anything. Always kind and reassuring to all residents with a sense of humour. Constantly offering activities and providing opportunities for all residents, family, and friends to join in, e.g. Halloween/Christmas.
My friend is
very happy here, and it is always a pleasure to visit.
Good food, lots of tea/coffee on offer.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Hi Michelle, thank you for your lovely comments.
It is a pleasure to have such support from our Norton House friends and family.

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Review from Charlotte H (Granddaughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always looked forward to seeing my nana, but I also look forward to seeing the lovely, attentive staff and characterful individuals who live at Norton House. There's always something going on, and I often feel inclined to partake! The activities keep residents physically and mentally stimulated;
they cover many different interests at many different skill levels to ensure everyone is included. The decor is warm and cosy; it feels like home. Tea and biscuits are plenty, the key to mine and my nanas heats. I often feel inclined to steal my nana's food; it looks so delectable. In my nana's words, "I like it very much, and they're very kind". Bonus point for Piano. Big fan. Thank you! Everyone who works here has a genuine love, patience and kindness towards residents.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Hi Charlotte, thank you for your lovely review! We are very grateful for your kind words; we truly do have an amazing staff team that are passionate about their roles and the individual's we look after.
We enjoy your company and love that you participate in the activities too! I absolutely love hearing you play the piano - I always know when you are here.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Norton House is calculated as follows: ( (215 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 280 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Jillie-Jo

Jillie-Jo Carver

Job Title: Registered Manager

Joined: 2021

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.


She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.


Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

Frequently Asked Questions about Norton House

What types of Care is Norton House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norton House have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Norton House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norton House to the centre of Elland?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton House to verify any information. View our terms and conditions. Norton House has an Enhanced Service - more info.