Norton House

Norton Street, Elland HX5 0LU
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9.9 65 Reviews
  • Norton House, Elland
Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.
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Care Provided by Norton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500

Fees will be discussed on pre-admission

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Contact Norton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Norton House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Poole Beresford Ltd
  • Privately Owned

Person in Charge

  • Jillie-Jo Carver (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (23)

Norton House Reviews (65)

9.9

Norton House has a Review Score of 9.9 (9.878) out of 10, based on 22 reviews in the last 2 years.
Over all time Norton House has 65 reviews.

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Review from Phil N (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norton house cared for my mum for 3 years. She was so happy with them, and it was such a relief for us to know she was safe, happy and cared for. The staff are so kind and thoughtful. I wish to book a room for my own care in a few decades time.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you for such a lovely endorsement of our home, it's lovely to hear how happy you were with mum's care and that you would also like to come and stay yourself in the (distant!) future.
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Review from Bel P (Granddaughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ruth absolutely loves Norton house care home. She is really happy and is looked after. All the staff are so welcoming and friendly. We love being able to yake our dog as it makes Ruth's ad the other residents day.Norton house care home is the most perfect place and would recommend to any family.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you very much for your kind words. We love receiving all of our visitors (especially the four legged ones!), and we're glad you are so happy with the care that we are providing here.
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Review from Suzanne W (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my " surrogate" mum in August this year after a bad experience in another care home. We came across Norton house, quite accidently and nearly missed out. Pure fate made sure that Ruth got a place here and we are so thankful. I don't think anything I write will be enough, because they are more
than excellent. I can't honestly recommend them enough. They are attentive and compassionate and the most caring people. Not once have I worried about how Ruth is, because I know they treat her like family and give their all! Other homes should take note and work to the high standard NH do!
Thank you so much for all that you for all the residents. Your making a difficult time so much easier and we feel truly blessed to have you be part of Ruth's journey.
You deserve all the recognition you get.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you for leaving such a lovely and thoughtful review about our home. It's lovely to hear that you're so happy with the care that she is receiving from our lovely team and we will pass your feedback onto them.
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Review from T M (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from all the staff. The activities that were organised were fantastic.


From the first to the last day my Father was a resident the care, compassion and respect was outstanding! Thankyou!

Reply from Jillie-Jo Carver, Registered Manager at Norton HouseWe are so pleased that you are so happy, and thank you for taking the time to leave such a thoughtful review about our home. We're so privileged to have cared for dad.
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Review from Sue B (Cousin of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over Christmas and since Ruth went or live at Norton their care has been exemplary. She's been involved in activities and had trips out. Can't rate the home and staff highly enough, they're real 'people persons' understanding the needs of Ruth and her family..
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your kind words - we're so happy that you're pleased with the care we are providing here!
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Review from Martin H (Son of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was very happy in Norton House Care Home, and at no time did I have any concern over her care, quite the opposite in fact. The care and attention she received was outstanding; there was no doubt the staff knew her very well, all her little idiosyncrasies which they accommodated with grace,
dignity and humour. The communication with me, her son, was excellent, with regular care plans to review and comment on and phone calls when needed. At every visit, the staff greet you with a warm welcome and have time to discuss anythingv you need to be aware of or wish to discuss. They mirror the high standards set by Oliver, Jillie-Jo and Ruth in this home. The response to the COVID pandemic just illustrated the professionalism, with a heart, of this team in the face of a real challenge as they put residents first. My family and I consider it a blessing that, as care was needed, Mum lived her final years at Norton House, and we cannot recommend it highly enough.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for taking the time to leave such a thoughtful review. We are so pleased to hear that mum was happy here, that you felt confident in the team and reassured by the care she received. It was a privilege to care for mum. Thank you for placing your trust in us to care for her, it means a lot.
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Review from Linda L (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Does exactly what it says onthe tin - CARES.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much! We love caring for mum - she is a real character and a much loved member of our family!
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Review from Linda B (Sister of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live 60 miles away and cannot visit as often as I would like but it brings me so much joy to see how happy and settled she is. She will be 93 in April and I haven't seen her look so well for ages. The staff are always friendly and supportive and they are also on social media so I get to see her playing
games and enjoying excursions. The house is lovely and beautifully decorated and spotless. I know they are going to give the residents a great Christmas and can't wait to see them on social media. Well done to all the staff.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your review and for your compliments for our brilliant team. I'm so pleased that you're so happy with the way we care for your sister, we are also very excited for the festivities this Christmas and will keep you updated on social media!
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Review from Jo H (Daughter of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care ad attention Norton House have my mum following 2 admittances to hospital has been outstanding. They understand her needs 100%.
The staff are all welcoming of the visitors and take time to chat with patients and relatives.
As a family it was a big decision to move Mum to full time residentail
care - it has been the best decision we made - Mum is very happy and we are too!
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for writing something so lovely about our home, we're so pleased to hear that you think our care is outstanding. We are lucky to have the privilege to care for mum, she is truly a pleasure to be around.
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Review from J P (Daughter of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's hard to put into words how wonderful Norton House is. The environment, staff, facilities and care provided are exceptional. As a family we know mum couldn't be in a better place and we feel that Norton House is our extended family. It is a pleasure to visit mum and see the kindness, care and attention
to detail that goes into fulfilling all her care needs. They go the extra mile in making the residents lives more interesting and fun with regular activities and events. Thank you Norton House!
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your kind words. We are so lucky to have families like you who are so involved and engaged in your mum's care and all of the activities provided here. We're so pleased that you are all so happy with the standards of care we provide here, and we hope that our team continue to impress!
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Review from B C (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always smiling and patient with residents. House clean and tidy. Staff always ready to listen and answer any worries or queries of relatives. Nothing too much trouble for them.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for being so kind about our lovely home. Mum is a pleasure to care for and keeps us all smiling!
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Review from Linda H (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been here since the beginning of July but in that time she has become one of the Norton House Family. Mum has Alzheimer's and so unfortunately I had to make the decision for her to go in a Care Home as she wasn't able to look after herself properly and I think I made the right choice.
Because Norton House is a small Care Home, the staff work hard but still have time to spend with the residents, they are so friendly and careing, with plenty smiles and hugs for anyone that might be needing one that particular day. The food is good, lots of activities to keep everyone occupied and mum is no longer lonely. Unfortunately because of the nature of her disease she doesn't remember a lot of what she has been doing, but I know she is living her best life and have no worries recommending Norton House to anyone looking for somewhere to place their loved one.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your lovely words. We know how big a decision it is to choose a care home, and we're so glad you feel reassured that Olivia is happy and settled here with us. She really is our little superstar, always up for a social media dance, joining in with every activity, and bringing a smile to everyone's face. We absolutely adore having her as part of our Norton House family.
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Review from C Y (Son of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing but positive experiences every time we visit mum. The staff are all excellent, well trained, welcoming and friendly. I was dreading my mum having to go into residential care, but Norton House has made the whole process easier and provided great piece of mind. Thoroughly recommend.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your lovely words! It means a great deal to hear that we've helped make things easier and that you feel reassured. Mum is such a valued part of our Norton House family.
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Review from Ollie B (Grandson of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Genuinely amazing!


My grandma had been living at home alone with carers going in, but it got to a point where that wasn't manageable anymore for anyone.


Norton House were welcoming and accommodating from the off.


The thing that I personally liked the most though was how straight forward they

felt, no pushy sales pitch, no promising the world, which was refreshing in the middle of running around care homes and trying to get a solution together.


Also there were (and are now) a few rooms being refurbished, which was nice to see.


The whole building has nice homely feel to it, not clinical.


My grandma raves about the food and staff, and her quality of life is night and day from how she was at home from my point of view and hers.


I can even visit with my grandmas dog too.


Its obvious the staff genuinely care about what they do and why they do it.

Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your kind and thoughtful words. We're so pleased with how well grandma has settled in and she really is a treasured part of the family. It means a lot to us that you noticed the little things we try to do to make life feel homely and welcoming, and that your grandma is enjoying the food, company, and atmosphere. It really is the best feedback we could hope for. Thank you!
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Review from Andrew K (Nephew of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
She has been with Norton House for 2 years, and has been so very well looked after. The staff are so caring and loving and have made her feel very special as a valued resident. The home is a pleasure to visit and we are always offered a drink and a smile. Her needs and safeguarding are very well met.
The staff, systems and support network appear very well thought out, and give confidence that her health and welfare needs are continually being assessed and delivered. Her room and the communal areas are always clean and recent refurbishments have resulted in high quality communal living space.
We know that she is in very good hands and fully enjoys her Norton House experience in all respects.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your kind and thoughtful words, they truly mean a lot to all of us here at Norton House. Your auntie is such a special part of our home. She is a real one of a kind, and it's an absolute pleasure to care for her. We loved celebrating her recent birthday with her, and it's lovely to know she enjoys life here with us.We're also so pleased you've noticed and appreciated the recent refurbishments. We always strive to provide a beautiful, homely environment where residents feel comfortable, valued, and safe, and it's wonderful to hear that we're meeting those expectations. Thank you again for your continued support. We're so glad she's with us.
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Review from Christine S (Cousin of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the cousin of your service user, I am very happy with the care she has received over the years.
Staff are always friendly and very helpful. I feel certain that in her own way she is happy staying with you .
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your kind message, it's lovely to receive such wonderful feedback from families. Were so glad you feel confident in the care she receives. Shes very special to us, and we always do our best to make sure she feels safe, comfortable, and cared for in her home.
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Review from L B (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Norton House are really excellent. And I think that's what makes the home so special. Everyone is kind, caring and they go the extra mile for the residents, however challenging their needs. And always with a smile. The home itself is well kept, with a beautiful new extension and living
areas for the residents to sit and socialise, together or with relatives. As a family we have real peace of mind that my Dad is well cared for and happy at Norton House. I recommend the home highly!
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your beautiful words. We are so happy you are happy with Norton House, it really does mean a lot to us. From the moment your dad came to us we've made every effort to make his life feel as similar as possible to before, as we know it is a real challenge to make that transition. We are privileged that yourself and dad have trusted us to support and care for him.
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Review from J M (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't rate Norton House highly enough. They take time and effort to get to know each resident individually and care so much about their welfare. It's more like being part of a family. I can visit my mum and enjoy our time together without the worries I had before she went into Norton House. She is
so well looked after by such a friendly and caring team. All the rooms are kept clean and tidy and nothing is too much trouble. I am also kept well informed of how my Mum is doing.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your lovely message, it really means a lot to the whole team. We're so pleased that you and your mum feel happy and at home here at Norton House. We know how hard the transition into care can be. We understand you had worries before she came to us and it's such a big step. We're really glad those worries have been alleviated and that you can now enjoy quality time together without that extra burden.It's been a joy to get to know your mum. She's settled in so well and has made some lovely friendships along the way. Seeing her laughing and chatting with others is exactly what we hope for. We're committed to maintaining a safe and welcoming environment, and it's wonderful to hear that's been your experience. Most of all we're so touched that mum and you feel like part of the family, because you really are.
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Review from Roslyn B (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been living here for 2 years now and is very happy in herself and seems settled. All the staff are very good with her and I always feel welcome when I visit her.
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Review from Janine K (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here 2 years. She's quite happy and well cared for. Staff always helpful and kind.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Norton House is calculated as follows: ( (231 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norton House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Jillie-Jo

Jillie-Jo Carver

Job Title: Registered Manager Joined: 2021

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.


She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.


Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

Ruth

Ruth Kirby

Job Title: Deputy Manager Joined: 2022

Ruth joined Norton House in 2022 as a Carer and has steadily progressed through the roles of Senior Carer and Team Leader before becoming our Deputy Manager.


Ruth takes a keen interest in all aspects of resident life, from activities and wellbeing to helping share special moments on our social media. She brings a thoughtful, focused approach to her work and is a valued part of the management team.

Macey

Macey Nicholls

Job Title: Team Leader Joined: 2023

Macey joined the Norton House team in early 2023 as a Senior Carer and quickly impressed everyone with her hard work, dedication and natural leadership. Her commitment and attention to detail led to her well-deserved promotion to Team Leader just a year later.


Kind, warm-hearted and meticulously organised, Macey brings a lovely balance of professionalism and friendliness to her role. She’s known for her caring nature, her approachable personality, and the way she always supports both residents and colleagues with a smile.


Outside of work, Macey enjoys supporting her footballer fiancé at matches and spending quality time with her two beautiful children.

Hannah

Hannah Milne

Job Title: Senior Carer Joined: 2023

Hannah joined the Norton House team in early 2023 as a Carer and has since progressed to the role of Senior Carer through her diligence, hard work and caring nature.


She takes great pride in her role and has a wonderful way of supporting both residents and colleagues alike. Hannah has a keen interest in activities and is always looking for ways to make each day meaningful and enjoyable for the people we care for.


Her reliability, warmth and team spirit make her a valued and much-loved member of the Norton House family.

Frequently Asked Questions about Norton House

What types of Care is Norton House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norton House have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Norton House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norton House to the centre of Elland?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton House to verify any information. View our terms and conditions. Norton House has an Enhanced Service - more info.