Norton House

Norton Street, Elland HX5 0LU
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9.8 58 Reviews
  • Norton House, Elland
Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.
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Care Provided by Norton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500

Fees will be discussed on pre-admission

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Poole Beresford Ltd

Person in Charge

  • Jillie-Jo Carver (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (23)

Norton House Reviews (58)

9.8

Norton House has a Review Score of 9.8 (9.763) out of 10, based on 26 reviews in the last 2 years.
Over all time Norton House has 58 reviews.

Overall Experience
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Reviewer Connection to Norton House
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Total of 58, showing 21-40
Review from Michelle B (Friend of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm, friendly welcome. All staff are always happy to help with anything. Always kind and reassuring to all residents with a sense of humour. Constantly offering activities and providing opportunities for all residents, family, and friends to join in, e.g. Halloween/Christmas.
My friend is
very happy here, and it is always a pleasure to visit.
Good food, lots of tea/coffee on offer.
Reply from Jillie-Jo Carver, Registered Manager at Norton House
Hi Michelle, thank you for your lovely comments.
It is a pleasure to have such support from our Norton House friends and family.
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Review from Charlotte H (Granddaughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always looked forward to seeing my nana, but I also look forward to seeing the lovely, attentive staff and characterful individuals who live at Norton House. There's always something going on, and I often feel inclined to partake! The activities keep residents physically and mentally stimulated;
they cover many different interests at many different skill levels to ensure everyone is included. The decor is warm and cosy; it feels like home. Tea and biscuits are plenty, the key to mine and my nanas heats. I often feel inclined to steal my nana's food; it looks so delectable. In my nana's words, "I like it very much, and they're very kind". Bonus point for Piano. Big fan. Thank you! Everyone who works here has a genuine love, patience and kindness towards residents.
Reply from Jillie-Jo Carver, Registered Manager at Norton House
Hi Charlotte, thank you for your lovely review! We are very grateful for your kind words; we truly do have an amazing staff team that are passionate about their roles and the individual's we look…read more
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Review from Iris B (Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the help and so far the activities I have experienced. Happy with bedroom. Good food. Everything clean and ok.
Reply from Jillie-Jo Carver, Registered Manager at Norton House
Thank You for your kind words Iris, you are an absolute pleasure to look after.
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Review from John C (Son of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the home and staff. Peace of mind leaving Mum with people who obviously care.
Reply from Jillie-Jo Carver, Registered Manager at Norton House
Hi John, thank you for leaving us a review. We are glad that you feel at ease leaving Mum with us. She is cared for and loved so much by the full staff team at Norton House.
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Review from Jean C (Resident) assisted by family/friend published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy here! Home from home, really pleased. Thank you for everything.
Reply from Jillie-Jo Carver, Registered Manager at Norton House
Thank you Jean! We are glad you feel like it is home, you are a big part of the family & we love you lots.
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Review from Helen D (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum, who was frail and suffered from dementia, spent the last few months of her life here, and we were so grateful that she did. The staff could not have been nicer, making her so welcome and making sure that all of her needs, both physical and mental, were catered for. She had a very bad experience
at the care home where the Local Authority had initially placed her, so we felt a bit battle-scarred and were very cautious in selecting somewhere else. Mum had been in and out of hospital due to her various ailments, and the contrast between how she was cared for at Norton House, as compared to the total lack of compassion exhibited in the hospital could not have been more stark. We were very clear that Mum was dying, we wanted her to stay at Norton House rather than go to hospital, and we are so glad that we did.
I cannot praise the team at Norton House highly enough and I would not hesitate to recommend them.
Reply from Jillie-Jo Carver, Registered Manager at Norton House
Good Afternoon Helen. Thank you so much for your kind words!
Our team are extremely passionate within their roles and have a genuine caring nature. I'm glad that mum was comforted, surrounded by a…read more
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Review from J M (Resident) assisted by family/friend published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find living at Norton House good. I am looked after well. I like the things that we all do at Norton House.
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Review from Melissa C (Daughter-in-law of Resident) published on 2 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went to visit my mother in law and was shocked to find just how happy she was. She was very well presented, clean and tidy and she spoke highly of the home herself. She appears to be very happy and settled at Norton House and we as a family are truly grateful to all the staff for making mum feel this
way. The staff are very friendly and visitors are well looked after when they visit. Staff have a kind and caring approach and are very responsive when needed. Meals appear nice and activities are very person centred, tailored to mums likes and dislikes. I would highly recommend Norton House to family and friends.
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Review from B H (Granddaughter of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been living here for around nine months and is very happy here. All of the staff are lovely and do a great job caring for all of the residents. I have peace of mind knowing she is safe and happy here.
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Review from Deborah D (Friend of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norton House Care Home is very good. The staff and manager are attentive, empathetic and very caring. The resident we visit seems very happy. The facilities are clean and kept tidy - and the staff make visitors feel very welcome.
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Review from Martin M (Son of Resident) published on 31 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother is well looked after. Staff are polite, patient and professional.
The home is undergoing a refurbishment which is aesthetically pleasing.
The food could do with improving, a lot of repetition.
Clothes also often seem to go missing and it would appear not a lot of care is taken with separating
the clothes before washing.
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Review from Phil N (Son of Resident) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, friendly staff, high standards of care. Good attitude and attention to detail. Good communications. Good activities. Nice friendly atmosphere. Very caring and compassionate. I'd recommend them to anyone.
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Review from Karen T (Niece of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Norton House are always so pleasant and helpful, although at times they do seem short-staffed.
I know time is spent chatting with my Aunty when possible which I appreciate as the more stimulus and sensible conversation she has will help her mental health and keep her awareness.
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Review from Elliot M (Grandson of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are absolutely amazing there. Always there on hand to help and to tell us to allow them to care for my grandpa. Grandpa is soo much better since moving there and is having a better life. There is always staff around offering tea, coffee and biscuits. Nothing is too small for the staff to do,
and they will always find a way to help if there isn't something already there to help with a situation. Norton House is a little bit dated, but the owner is currently doing it up, and the work, so far, looks great. Was very unsure about moving grandpa into a care home, but since he moved there, I have had no doubts whatsoever. I wish every care home could be like that. Norton House is absolutely outstanding.
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Review from Shannon M (Granddaughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandpa has been here for over a month now, and I am very pleased with the way the home is run. The staff are so friendly and helpful. My grandpa has everything he needs, and all the residents seem happy when we visit. Very well run and has lovely staff, who make you feel very welcome. The home is
undergoing some renovations, and this is being managed very well with minimal disturbances caused. Thank you, and couldn't recommend this home enough!
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Review from L J (Respite Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law stayed at Norton House for eight days of respite.
I have to say the staff are absolutely fantastic. My mother looked so clean and was visibly very happy whilst staying there. She made lots of new friends and seemed to form good relationships with the staff. The food always looked and
smelt great and there were constant refreshments being offered every time we visited. The staff team are all very good with all residents and can't seem to do enough. It was nice to actually meet the manager and see she got stuck in too!
Overall we are extremely happy with the care our mother received and most certainly will be booking at Norton House again in the future.
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Review from Victoria S (Regular Volunteer) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a regular visitor to Norton House for a few years now and I absolutely love going in to see the ladies and gentlemen. The staff and management are all wonderful and very caring and patient, as well as very professional and very hard working. The food always looks and smells delicious too.
I do think that some areas of the home may need a little updating however it's still a lovely clean and cosy place to visit. The activities, including hairdressing and regular singing and dancing, with the ladies and gents, are wonderful to see and hear as well as playing on the piano. Overall it is a brilliant home and every member of staff is brilliant.
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Review from Carl B (Nephew of Resident) published on 5 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A high standard of care and attention to detail. Although Norton House is in need of improvements in decor and bedroom/communal area facilities, this is more than made up by the positive attitude and care shown by the staff.
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Review from L P (Granddaughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran has been staying here for a few months now, and I have to say I cannot praise the home enough. The staff and management are just wonderful, and it really feels like they are going the extra mile to make sure everyone feels included and valued. The kind words of the staff have helped my gran
get through some difficult experiences, and I am very grateful for this, especially as none of the family could be there for her at this time.
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Review from Molly I (Friend of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been very impressed and reassured by the staff especially but also the facilities. I especially appreciate the games that we can play in the conservatory or the quiet room. My friend is always content and happy when I visit and the staff are always so welcoming of any and all visitors! The toilets
are always clean and my friend's room is always tidy.
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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Norton House is calculated as follows: ( (236 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 304 Ratings = 4.763
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norton House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Jillie-Jo

Jillie-Jo Carver

Job Title: Registered Manager Joined: 2021

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.


She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.


Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

Ruth

Ruth Kirby

Job Title: Deputy Manager Joined: 2022

Ruth joined Norton House in 2022 as a Carer and has steadily progressed through the roles of Senior Carer and Team Leader before becoming our Deputy Manager.


Ruth takes a keen interest in all aspects of resident life, from activities and wellbeing to helping share special moments on our social media. She brings a thoughtful, focused approach to her work and is a valued part of the management team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton House to verify any information. View our terms and conditions. Norton House has an Enhanced Service - more info.