
All residents are treated with the utmost care and dignity and staff will often go the extra mileJ P(Daughter of Resident/Service User)

Meals and choices are excellent. The home throughout is decorated to a very high standard.Jacquline T(Friend of Resident/Service User)

The owners and staff are superb, thoughtful, helpful and caring - I cannot praise them enough.David H(Son of Resident/Service User)

All residents are treated with the utmost care and dignity and staff will often go the extra mileJ P(Daughter of Resident/Service User)

Meals and choices are excellent. The home throughout is decorated to a very high standard.Jacquline T(Friend of Resident/Service User)

The owners and staff are superb, thoughtful, helpful and caring - I cannot praise them enough.David H(Son of Resident/Service User)

Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.
The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.
The caring staff support residents to maintain as much independence as possible and make choices about their care.
Care Provided by Norton House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees will be discussed on pre-admission
The price(s) shown are provided by the care home. Contact Norton House for full pricing details and T&Cs.
Contact Norton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Poole Beresford Ltd
- Private Owned
Person in charge
- Jillie-Jo Carver (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 64+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (23)
Norton House Reviews (68)
Norton House has a Review Score of 9.9 (9.909) out of 10, based on 24 reviews in the last 2 years.
Over all time Norton House has 68 reviews.
I can't rate Norton House highly enough. They take time and effort to get to know each resident individually and care so much about their welfare. It's more like being part of a family. I can visit my mum and enjoy our time together without the worries I had before she went into Norton House. She is so well looked after by such a friendly and caring team. All the rooms are kept clean and tidy and nothing is too much trouble. I am also kept well informed of how my Mum is doing.
Thank you so much for your lovely message, it really means a lot to the whole team. We're so pleased that you and your mum feel happy and at home here at Norton House. We know how hard the transition into care can be. We understand you had worries before she came to us and it's such a big step....
Mum has been here 2 years. She's quite happy and well cared for. Staff always helpful and kind.
My mum has been living here for 2 years now and is very happy in herself and seems settled. All the staff are very good with her and I always feel welcome when I visit her.
My aunty has been in the home for four years and every visit is a pleasant one. The staff are very accommodating and the surroundings are always comfortable. My aunty is active and suffers from dementia, but she freely roams in a safe, secure environment. The meals are made fresh and eaten in a lovely dining area. Overall, as a family, we are very happy with her situation.
My uncle recently had to leave Norton House Care Home as they were unable to meet his needs. A new setting was found as quickly as possible, but there is a process to go through. The staff cared for my uncle to the best possible standards, even though it was difficult for them. His transition to his new home was well organised and they ensured his safety at all times, for which I am extremely grateful.
A well-run and organised establishment. Very homely and welcoming with friendly staff.
We are very blessed to have the opportunity to care for some amazing people, and to have such supportive families!
The staff is excellent and Mum is well looked after. Management keeps the family updated and all appropriate information. The main rooms (communal) are well decorated and furnished and are very comfortable.
Thank you for your kind words, we are very happy you feel that Mum is looked after so well.
Staff are very friendly and helpful and the house is well kept, clean and tidy. The refurbishments are nice. Could do with a couple more residents activities outside of Christmas.
Thank you for your review and your kind words about the service!
The team do work exceptionally hard at employing a focus around person centred activities. Christmas was a challenging period, as we spent a protracted amount of time organising larger festive events, including the Santa's Grotto...
Norton House has been decorated recently to a high standard. There is a great display of art on the walls. The staff are excellent. Very helpful and kind to the residents and visitors. We are always offered a hot drink when visiting. They organise lots to do and try to get everyone to participate. Mum is really looked after here.
Thank you, we do try our best to do a range of activities that suit all of the people we care for. It is an absolute pleasure to look after Mum.
She was well looked after, well fed and all her personal needs tended to.
The staff regularly checked in on her and made sure she was ok, they kept her company. Their attention to detail and routine checks proved invaluable.
We were regularly updated on her condition and we were listened to/helped with Mum's 'individual' needs. I've nothing but good stuff to report about Norton House, you have my thanks.
We are so glad that Mum had a nice experience with us and we appreciate the support we get from our families.
Thank You for choosing Norton House, your mum was a pleasure to look after.
I have been at Norton House since Monday the 19th of November 2023. My necessary needs have been attended to very kindly by the daily and nightly staff, with smiling faces.
My mum moved into Norton House just a couple of weeks ago. The staff are all lovely, attending to Mum's every need. It is good to see their smiles regularly as they attend to Mum and also when passing by her room just waving at the door.
My friend is very happy here, and it is always a pleasure to visit.
Good food, lots of tea/coffee on offer.
It is a pleasure to have such support from our Norton House friends and family.
I have always looked forward to seeing my nana, but I also look forward to seeing the lovely, attentive staff and characterful individuals who live at Norton House. There's always something going on, and I often feel inclined to partake! The activities keep residents physically and mentally stimulated; they cover many different interests at many different skill levels to ensure everyone is included. The decor is warm and cosy; it feels like home. Tea and biscuits are plenty, the key to mine and my nanas heats. I often feel inclined to steal my nana's food; it looks so delectable. In my nana's words, "I like it very much, and they're very kind". Bonus point for Piano. Big fan. Thank you! Everyone who works here has a genuine love, patience and kindness towards residents.
We enjoy your company and love that you participate in the activities too! I absolutely love hearing you play the piano - I always know when you are here.
I have been very pleased with the help and so far the activities I have experienced. Happy with bedroom. Good food. Everything clean and ok.
Thank You for your kind words Iris, you are an absolute pleasure to look after.
Very pleased with the home and staff. Peace of mind leaving Mum with people who obviously care.
Hi John, thank you for leaving us a review. We are glad that you feel at ease leaving Mum with us. She is cared for and loved so much by the full staff team at Norton House.
Happy here! Home from home, really pleased. Thank you for everything.
Thank you Jean! We are glad you feel like it is home, you are a big part of the family & we love you lots.
I cannot praise the team at Norton House highly enough and I would not hesitate to recommend them.
Our team are extremely passionate within their roles and have a genuine caring nature. I'm glad that mum was comforted, surrounded by a loving family and a staff team that genuinely cared.
Mum was a pleasure to care for and we are grateful you chose Norton House!
I find living at Norton House good. I am looked after well. I like the things that we all do at Norton House.
Went to visit my mother in law and was shocked to find just how happy she was. She was very well presented, clean and tidy and she spoke highly of the home herself. She appears to be very happy and settled at Norton House and we as a family are truly grateful to all the staff for making mum feel this way. The staff are very friendly and visitors are well looked after when they visit. Staff have a kind and caring approach and are very responsive when needed. Meals appear nice and activities are very person centred, tailored to mums likes and dislikes. I would highly recommend Norton House to family and friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2020Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 16 Dec 2025
Norton House Care Home is very pleased to announce that we have been officially named as Care Home of the Year for the North of England. This award recognises what...
There are no upcoming events for Norton House.
Awards / Recognitions (1)
- 04 Dec 2025Recipient: Norton House
Accreditations
There are no accreditations posted yet for Norton House.
Meet the Team (4)

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.
She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.
Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

Ruth joined Norton House in 2022 as a Carer and has steadily progressed through the roles of Senior Carer and Team Leader before becoming our Deputy Manager.
Ruth takes a keen interest in all aspects of resident life, from activities and wellbeing to helping share special moments on our social media. She brings a thoughtful, focused approach to her work and is a valued part of the management team.

Macey joined the Norton House team in early 2023 as a Senior Carer and quickly impressed everyone with her hard work, dedication and natural leadership. Her commitment and attention to detail led to her well-deserved promotion to Team Leader just a year later.
Kind, warm-hearted and meticulously organised, Macey brings a lovely balance of professionalism and friendliness to her role. She’s known for her caring nature, her approachable personality, and the way she always supports both residents and colleagues with a smile.
Outside of work, Macey enjoys supporting her footballer fiancé at matches and spending quality time with her two beautiful children.

Hannah joined the Norton House team in early 2023 as a Carer and has since progressed to the role of Senior Carer through her diligence, hard work and caring nature.
She takes great pride in her role and has a wonderful way of supporting both residents and colleagues alike. Hannah has a keen interest in activities and is always looking for ways to make each day meaningful and enjoyable for the people we care for.
Her reliability, warmth and team spirit make her a valued and much-loved member of the Norton House family.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton House to verify any information. View our terms and conditions. Norton House has an Enhanced Service -more info.