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Norton House

Norton Street, Elland, West Yorkshire HX5 0LU
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All residents are treated with the utmost care and dignity and staff will often go the extra mileJ P(Daughter of Resident/Service User)
Norton House, Elland
Meals and choices are excellent. The home throughout is decorated to a very high standard.Jacquline T(Friend of Resident/Service User)
Norton House, Elland
The owners and staff are superb, thoughtful, helpful and caring - I cannot praise them enough.David H(Son of Resident/Service User)
Norton House, Elland

Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.

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Care Provided by Norton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,500N/A
Residential Dementia Care£1,000 - £1,500N/A

Fees will be discussed on pre-admission

Contact Norton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Poole Beresford Ltd
  • Private Owned

Person in charge

  • Jillie-Jo Carver (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (23)

Norton House Reviews (68)

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9.9

Norton House has a Review Score of 9.9 (9.909) out of 10, based on 24 reviews in the last 2 years. Over all time Norton House has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from J M (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card
Overall Experience

I can't rate Norton House highly enough. They take time and effort to get to know each resident individually and care so much about their welfare. It's more like being part of a family. I can visit my mum and enjoy our time together without the worries I had before she went into Norton House. She is so well looked after by such a friendly and caring team. All the rooms are kept clean and tidy and nothing is too much trouble. I am also kept well informed of how my Mum is doing.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you so much for your lovely message, it really means a lot to the whole team. We're so pleased that you and your mum feel happy and at home here at Norton House. We know how hard the transition into care can be. We understand you had worries before she came to us and it's such a big step....  

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Review from Janine K (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card
Overall Experience

Mum has been here 2 years. She's quite happy and well cared for. Staff always helpful and kind.

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Review from Roslyn B (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card
Overall Experience

My mum has been living here for 2 years now and is very happy in herself and seems settled. All the staff are very good with her and I always feel welcome when I visit her.

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Review from Pam R (Niece of Resident) published on 2 December 2024 Submitted via Postal Card
Overall Experience

My aunty has been in the home for four years and every visit is a pleasant one. The staff are very accommodating and the surroundings are always comfortable. My aunty is active and suffers from dementia, but she freely roams in a safe, secure environment. The meals are made fresh and eaten in a lovely dining area. Overall, as a family, we are very happy with her situation.

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Review from A K (Niece of Resident) published on 27 August 2024 Submitted via Website
Overall Experience

My uncle recently had to leave Norton House Care Home as they were unable to meet his needs. A new setting was found as quickly as possible, but there is a process to go through. The staff cared for my uncle to the best possible standards, even though it was difficult for them. His transition to his new home was well organised and they ensured his safety at all times, for which I am extremely grateful.

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Review from Alan R (Son of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience

A well-run and organised establishment. Very homely and welcoming with friendly staff.

Reply from Jillie-Jo Carver, Registered Manager at Norton House
Thank you for your lovely review.

We are very blessed to have the opportunity to care for some amazing people, and to have such supportive families!

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Review from Tim H (Son of Resident) published on 16 January 2024 Submitted via Postal Card
Overall Experience

The staff is excellent and Mum is well looked after. Management keeps the family updated and all appropriate information. The main rooms (communal) are well decorated and furnished and are very comfortable.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you for your kind words, we are very happy you feel that Mum is looked after so well.

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Review from A C (Granddaughter of Resident) published on 16 January 2024 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful and the house is well kept, clean and tidy. The refurbishments are nice. Could do with a couple more residents activities outside of Christmas.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you for your review and your kind words about the service!

The team do work exceptionally hard at employing a focus around person centred activities. Christmas was a challenging period, as we spent a protracted amount of time organising larger festive events, including the Santa's Grotto...  

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Review from Kathryn C (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card
Overall Experience

Norton House has been decorated recently to a high standard. There is a great display of art on the walls. The staff are excellent. Very helpful and kind to the residents and visitors. We are always offered a hot drink when visiting. They organise lots to do and try to get everyone to participate. Mum is really looked after here.

Reply from Oliver Beaumont, Owner at Norton House

Thank you, we do try our best to do a range of activities that suit all of the people we care for. It is an absolute pleasure to look after Mum.

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Review from M B (Son of Resident) published on 8 January 2024 Submitted via Website
Overall Experience
We needed a place for Mum at short notice and these guys pulled out all the stops and got her a place - Thank you!
She was well looked after, well fed and all her personal needs tended to.
The staff regularly checked in on her and made sure she was ok, they kept her company. Their attention to detail and routine checks proved invaluable.

We were regularly updated on her condition and we were listened to/helped with Mum's 'individual' needs. I've nothing but good stuff to report about Norton House, you have my thanks.

Reply from Jillie-Jo Carver, Registered Manager at Norton House
Thank you so much for your kind words.
We are so glad that Mum had a nice experience with us and we appreciate the support we get from our families.

Thank You for choosing Norton House, your mum was a pleasure to look after.

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Review from Irene H (Resident / Service User) published on 22 December 2023 Submitted via Postal Card
Overall Experience

I have been at Norton House since Monday the 19th of November 2023. My necessary needs have been attended to very kindly by the daily and nightly staff, with smiling faces.

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Review from H R (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card
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My mum moved into Norton House just a couple of weeks ago. The staff are all lovely, attending to Mum's every need. It is good to see their smiles regularly as they attend to Mum and also when passing by her room just waving at the door.

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Review from Michelle B (Friend of Resident) published on 8 December 2023 Submitted via Postal Card
Overall Experience
Always a warm, friendly welcome. All staff are always happy to help with anything. Always kind and reassuring to all residents with a sense of humour. Constantly offering activities and providing opportunities for all residents, family, and friends to join in, e.g. Halloween/Christmas.
My friend is very happy here, and it is always a pleasure to visit.

Good food, lots of tea/coffee on offer.

Reply from Jillie-Jo Carver, Registered Manager at Norton House
Hi Michelle, thank you for your lovely comments.

It is a pleasure to have such support from our Norton House friends and family.

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Review from Charlotte H (Granddaughter of Resident) published on 8 December 2023 Submitted via Postal Card
Overall Experience

I have always looked forward to seeing my nana, but I also look forward to seeing the lovely, attentive staff and characterful individuals who live at Norton House. There's always something going on, and I often feel inclined to partake! The activities keep residents physically and mentally stimulated; they cover many different interests at many different skill levels to ensure everyone is included. The decor is warm and cosy; it feels like home. Tea and biscuits are plenty, the key to mine and my nanas heats. I often feel inclined to steal my nana's food; it looks so delectable. In my nana's words, "I like it very much, and they're very kind". Bonus point for Piano. Big fan. Thank you! Everyone who works here has a genuine love, patience and kindness towards residents.

Reply from Jillie-Jo Carver, Registered Manager at Norton House
Hi Charlotte, thank you for your lovely review! We are very grateful for your kind words; we truly do have an amazing staff team that are passionate about their roles and the individual's we look after.

We enjoy your company and love that you participate in the activities too! I absolutely love hearing you play the piano - I always know when you are here.

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Review from Iris B (Resident / Service User) published on 30 November 2023 Submitted via Postal Card
Overall Experience

I have been very pleased with the help and so far the activities I have experienced. Happy with bedroom. Good food. Everything clean and ok.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank You for your kind words Iris, you are an absolute pleasure to look after.

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Review from John C (Son of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

Very pleased with the home and staff. Peace of mind leaving Mum with people who obviously care.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Hi John, thank you for leaving us a review. We are glad that you feel at ease leaving Mum with us. She is cared for and loved so much by the full staff team at Norton House.

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Review from Jean C (Resident / Service User) published on 30 November 2023 Submitted via Postal Card
Overall Experience

Happy here! Home from home, really pleased. Thank you for everything.

Reply from Jillie-Jo Carver, Registered Manager at Norton House

Thank you Jean! We are glad you feel like it is home, you are a big part of the family & we love you lots.

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Review from Helen D (Daughter of Resident) published on 21 November 2023 Submitted via Website
Overall Experience
My Mum, who was frail and suffered from dementia, spent the last few months of her life here, and we were so grateful that she did. The staff could not have been nicer, making her so welcome and making sure that all of her needs, both physical and mental, were catered for. She had a very bad experience at the care home where the Local Authority had initially placed her, so we felt a bit battle-scarred and were very cautious in selecting somewhere else. Mum had been in and out of hospital due to her various ailments, and the contrast between how she was cared for at Norton House, as compared to the total lack of compassion exhibited in the hospital could not have been more stark. We were very clear that Mum was dying, we wanted her to stay at Norton House rather than go to hospital, and we are so glad that we did.

I cannot praise the team at Norton House highly enough and I would not hesitate to recommend them.

Reply from Jillie-Jo Carver, Registered Manager at Norton House
Good Afternoon Helen. Thank you so much for your kind words!
Our team are extremely passionate within their roles and have a genuine caring nature. I'm glad that mum was comforted, surrounded by a loving family and a staff team that genuinely cared.

Mum was a pleasure to care for and we are grateful you chose Norton House!

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Review from J M (Resident / Service User) published on 17 August 2023 Submitted via Postal Card
Overall Experience

I find living at Norton House good. I am looked after well. I like the things that we all do at Norton House.

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Review from Melissa C (Daughter-in-law of Resident) published on 2 July 2023 Submitted via Website
Overall Experience

Went to visit my mother in law and was shocked to find just how happy she was. She was very well presented, clean and tidy and she spoke highly of the home herself. She appears to be very happy and settled at Norton House and we as a family are truly grateful to all the staff for making mum feel this way. The staff are very friendly and visitors are well looked after when they visit. Staff have a kind and caring approach and are very responsive when needed. Meals appear nice and activities are very person centred, tailored to mums likes and dislikes. I would highly recommend Norton House to family and friends.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 16 Dec 2025

    Norton House Care Home is very pleased to announce that we have been officially named as Care Home of the Year for the North of England. This award recognises what...

Upcoming Events

There are no upcoming events for Norton House.

Awards / Recognitions (1)

  • 04 Dec 2025Recipient: Norton House

Accreditations

There are no accreditations posted yet for Norton House.

Meet the Team (4)

Jillie-Jo Carver
Jillie-Jo CarverJob Title:Registered ManagerJoined: 2021

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.

She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.

Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

Ruth Kirby
Ruth KirbyJob Title:Deputy ManagerJoined: 2022

Ruth joined Norton House in 2022 as a Carer and has steadily progressed through the roles of Senior Carer and Team Leader before becoming our Deputy Manager.

Ruth takes a keen interest in all aspects of resident life, from activities and wellbeing to helping share special moments on our social media. She brings a thoughtful, focused approach to her work and is a valued part of the management team.

Macey Nicholls
Macey NichollsJob Title:Team LeaderJoined: 2023

Macey joined the Norton House team in early 2023 as a Senior Carer and quickly impressed everyone with her hard work, dedication and natural leadership. Her commitment and attention to detail led to her well-deserved promotion to Team Leader just a year later.

Kind, warm-hearted and meticulously organised, Macey brings a lovely balance of professionalism and friendliness to her role. She’s known for her caring nature, her approachable personality, and the way she always supports both residents and colleagues with a smile.

Outside of work, Macey enjoys supporting her footballer fiancé at matches and spending quality time with her two beautiful children.

Hannah Milne
Hannah MilneJob Title:Senior CarerJoined: 2023

Hannah joined the Norton House team in early 2023 as a Carer and has since progressed to the role of Senior Carer through her diligence, hard work and caring nature.

She takes great pride in her role and has a wonderful way of supporting both residents and colleagues alike. Hannah has a keen interest in activities and is always looking for ways to make each day meaningful and enjoyable for the people we care for.

Her reliability, warmth and team spirit make her a valued and much-loved member of the Norton House family.

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