Norton House

Norton Street, Elland HX5 0LU
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9.9 65 Reviews
  • Norton House, Elland
Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.
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Care Provided by Norton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500

Fees will be discussed on pre-admission

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Contact Norton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Norton House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Poole Beresford Ltd
  • Privately Owned

Person in Charge

  • Jillie-Jo Carver (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (23)

Norton House Reviews (65)

9.9

Norton House has a Review Score of 9.9 (9.878) out of 10, based on 22 reviews in the last 2 years.
Over all time Norton House has 65 reviews.

Overall Experience
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Reviewer Connection to Norton House
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Total of 65, showing 21-40
Review from Pam R (Niece of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty has been in the home for four years and every visit is a pleasant one. The staff are very accommodating and the surroundings are always comfortable. My aunty is active and suffers from dementia, but she freely roams in a safe, secure environment. The meals are made fresh and eaten in a lovely
dining area. Overall, as a family, we are very happy with her situation.
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Review from A K (Niece of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle recently had to leave Norton House Care Home as they were unable to meet his needs. A new setting was found as quickly as possible, but there is a process to go through. The staff cared for my uncle to the best possible standards, even though it was difficult for them. His transition to his
new home was well organised and they ensured his safety at all times, for which I am extremely grateful.
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Review from Alan R (Son of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run and organised establishment. Very homely and welcoming with friendly staff.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you for your lovely review.
We are very blessed to have the opportunity to care for some amazing people, and to have such supportive families!
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Review from Tim H (Son of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff is excellent and Mum is well looked after. Management keeps the family updated and all appropriate information. The main rooms (communal) are well decorated and furnished and are very comfortable.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you for your kind words, we are very happy you feel that Mum is looked after so well.
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Review from A C (Granddaughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and helpful and the house is well kept, clean and tidy. The refurbishments are nice. Could do with a couple more residents activities outside of Christmas.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you for your review and your kind words about the service!

The team do work exceptionally hard at employing a focus around person centred activities. Christmas was a challenging period, as we spent a protracted amount of time organising larger festive events, including the Santa's Grotto for the local community.

We do endeavour to provide a large variety of activities, all of which are chosen by the people we care for. Next time you pop in, feel free to ask a staff member for our activities folder. This way you can see what your loved one has been up to!
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Review from Kathryn C (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norton House has been decorated recently to a high standard. There is a great display of art on the walls. The staff are excellent. Very helpful and kind to the residents and visitors. We are always offered a hot drink when visiting. They organise lots to do and try to get everyone to participate. Mum
is really looked after here.
Reply from Oliver Beaumont, Owner at Norton HouseThank you, we do try our best to do a range of activities that suit all of the people we care for. It is an absolute pleasure to look after Mum.
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Review from M B (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a place for Mum at short notice and these guys pulled out all the stops and got her a place - Thank you!
She was well looked after, well fed and all her personal needs tended to.
The staff regularly checked in on her and made sure she was ok, they kept her company. Their attention to detail
and routine checks proved invaluable.
We were regularly updated on her condition and we were listened to/helped with Mum's 'individual' needs. I've nothing but good stuff to report about Norton House, you have my thanks.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you so much for your kind words.
We are so glad that Mum had a nice experience with us and we appreciate the support we get from our families.
Thank You for choosing Norton House, your mum was a pleasure to look after.
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Review from H R (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Norton House just a couple of weeks ago. The staff are all lovely, attending to Mum's every need. It is good to see their smiles regularly as they attend to Mum and also when passing by her room just waving at the door.
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Review from Irene H (Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Norton House since Monday the 19th of November 2023. My necessary needs have been attended to very kindly by the daily and nightly staff, with smiling faces.
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Review from Michelle B (Friend of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm, friendly welcome. All staff are always happy to help with anything. Always kind and reassuring to all residents with a sense of humour. Constantly offering activities and providing opportunities for all residents, family, and friends to join in, e.g. Halloween/Christmas.
My friend is
very happy here, and it is always a pleasure to visit.
Good food, lots of tea/coffee on offer.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseHi Michelle, thank you for your lovely comments.
It is a pleasure to have such support from our Norton House friends and family.
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Review from Charlotte H (Granddaughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always looked forward to seeing my nana, but I also look forward to seeing the lovely, attentive staff and characterful individuals who live at Norton House. There's always something going on, and I often feel inclined to partake! The activities keep residents physically and mentally stimulated;
they cover many different interests at many different skill levels to ensure everyone is included. The decor is warm and cosy; it feels like home. Tea and biscuits are plenty, the key to mine and my nanas heats. I often feel inclined to steal my nana's food; it looks so delectable. In my nana's words, "I like it very much, and they're very kind". Bonus point for Piano. Big fan. Thank you! Everyone who works here has a genuine love, patience and kindness towards residents.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseHi Charlotte, thank you for your lovely review! We are very grateful for your kind words; we truly do have an amazing staff team that are passionate about their roles and the individual's we look after.
We enjoy your company and love that you participate in the activities too! I absolutely love hearing you play the piano - I always know when you are here.
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Review from Iris B (Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the help and so far the activities I have experienced. Happy with bedroom. Good food. Everything clean and ok.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank You for your kind words Iris, you are an absolute pleasure to look after.
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Review from John C (Son of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the home and staff. Peace of mind leaving Mum with people who obviously care.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseHi John, thank you for leaving us a review. We are glad that you feel at ease leaving Mum with us. She is cared for and loved so much by the full staff team at Norton House.
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Review from Jean C (Resident) assisted by family/friend published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy here! Home from home, really pleased. Thank you for everything.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseThank you Jean! We are glad you feel like it is home, you are a big part of the family & we love you lots.
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Review from Helen D (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum, who was frail and suffered from dementia, spent the last few months of her life here, and we were so grateful that she did. The staff could not have been nicer, making her so welcome and making sure that all of her needs, both physical and mental, were catered for. She had a very bad experience
at the care home where the Local Authority had initially placed her, so we felt a bit battle-scarred and were very cautious in selecting somewhere else. Mum had been in and out of hospital due to her various ailments, and the contrast between how she was cared for at Norton House, as compared to the total lack of compassion exhibited in the hospital could not have been more stark. We were very clear that Mum was dying, we wanted her to stay at Norton House rather than go to hospital, and we are so glad that we did.
I cannot praise the team at Norton House highly enough and I would not hesitate to recommend them.
Reply from Jillie-Jo Carver, Registered Manager at Norton HouseGood Afternoon Helen. Thank you so much for your kind words!
Our team are extremely passionate within their roles and have a genuine caring nature. I'm glad that mum was comforted, surrounded by a loving family and a staff team that genuinely cared.
Mum was a pleasure to care for and we are grateful you chose Norton House!
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Review from J M (Resident) assisted by family/friend published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find living at Norton House good. I am looked after well. I like the things that we all do at Norton House.
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Review from Melissa C (Daughter-in-law of Resident) published on 2 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went to visit my mother in law and was shocked to find just how happy she was. She was very well presented, clean and tidy and she spoke highly of the home herself. She appears to be very happy and settled at Norton House and we as a family are truly grateful to all the staff for making mum feel this
way. The staff are very friendly and visitors are well looked after when they visit. Staff have a kind and caring approach and are very responsive when needed. Meals appear nice and activities are very person centred, tailored to mums likes and dislikes. I would highly recommend Norton House to family and friends.
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Review from B H (Granddaughter of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been living here for around nine months and is very happy here. All of the staff are lovely and do a great job caring for all of the residents. I have peace of mind knowing she is safe and happy here.
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Review from Deborah D (Friend of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norton House Care Home is very good. The staff and manager are attentive, empathetic and very caring. The resident we visit seems very happy. The facilities are clean and kept tidy - and the staff make visitors feel very welcome.
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Review from Martin M (Son of Resident) published on 31 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother is well looked after. Staff are polite, patient and professional.
The home is undergoing a refurbishment which is aesthetically pleasing.
The food could do with improving, a lot of repetition.
Clothes also often seem to go missing and it would appear not a lot of care is taken with separating
the clothes before washing.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Norton House is calculated as follows: ( (231 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norton House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Jillie-Jo

Jillie-Jo Carver

Job Title: Registered Manager Joined: 2021

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.


She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.


Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

Ruth

Ruth Kirby

Job Title: Deputy Manager Joined: 2022

Ruth joined Norton House in 2022 as a Carer and has steadily progressed through the roles of Senior Carer and Team Leader before becoming our Deputy Manager.


Ruth takes a keen interest in all aspects of resident life, from activities and wellbeing to helping share special moments on our social media. She brings a thoughtful, focused approach to her work and is a valued part of the management team.

Macey

Macey Nicholls

Job Title: Team Leader Joined: 2023

Macey joined the Norton House team in early 2023 as a Senior Carer and quickly impressed everyone with her hard work, dedication and natural leadership. Her commitment and attention to detail led to her well-deserved promotion to Team Leader just a year later.


Kind, warm-hearted and meticulously organised, Macey brings a lovely balance of professionalism and friendliness to her role. She’s known for her caring nature, her approachable personality, and the way she always supports both residents and colleagues with a smile.


Outside of work, Macey enjoys supporting her footballer fiancé at matches and spending quality time with her two beautiful children.

Hannah

Hannah Milne

Job Title: Senior Carer Joined: 2023

Hannah joined the Norton House team in early 2023 as a Carer and has since progressed to the role of Senior Carer through her diligence, hard work and caring nature.


She takes great pride in her role and has a wonderful way of supporting both residents and colleagues alike. Hannah has a keen interest in activities and is always looking for ways to make each day meaningful and enjoyable for the people we care for.


Her reliability, warmth and team spirit make her a valued and much-loved member of the Norton House family.

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