Norton House

Norton Street, Elland HX5 0LU
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9.9 65 Reviews
  • Norton House, Elland
Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.
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Care Provided by Norton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500

Fees will be discussed on pre-admission

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Contact Norton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Norton House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Poole Beresford Ltd
  • Privately Owned

Person in Charge

  • Jillie-Jo Carver (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (23)

Norton House Reviews (65)

9.9

Norton House has a Review Score of 9.9 (9.878) out of 10, based on 22 reviews in the last 2 years.
Over all time Norton House has 65 reviews.

Overall Experience
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Total of 65, showing 41-60
Review from Karen T (Niece of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Norton House are always so pleasant and helpful, although at times they do seem short-staffed.
I know time is spent chatting with my Aunty when possible which I appreciate as the more stimulus and sensible conversation she has will help her mental health and keep her awareness.
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Review from Elliot M (Grandson of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are absolutely amazing there. Always there on hand to help and to tell us to allow them to care for my grandpa. Grandpa is soo much better since moving there and is having a better life. There is always staff around offering tea, coffee and biscuits. Nothing is too small for the staff to do,
and they will always find a way to help if there isn't something already there to help with a situation. Norton House is a little bit dated, but the owner is currently doing it up, and the work, so far, looks great. Was very unsure about moving grandpa into a care home, but since he moved there, I have had no doubts whatsoever. I wish every care home could be like that. Norton House is absolutely outstanding.
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Review from Shannon M (Granddaughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandpa has been here for over a month now, and I am very pleased with the way the home is run. The staff are so friendly and helpful. My grandpa has everything he needs, and all the residents seem happy when we visit. Very well run and has lovely staff, who make you feel very welcome. The home is
undergoing some renovations, and this is being managed very well with minimal disturbances caused. Thank you, and couldn't recommend this home enough!
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Review from L J (Respite Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law stayed at Norton House for eight days of respite.
I have to say the staff are absolutely fantastic. My mother looked so clean and was visibly very happy whilst staying there. She made lots of new friends and seemed to form good relationships with the staff. The food always looked and
smelt great and there were constant refreshments being offered every time we visited. The staff team are all very good with all residents and can't seem to do enough. It was nice to actually meet the manager and see she got stuck in too!
Overall we are extremely happy with the care our mother received and most certainly will be booking at Norton House again in the future.
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Review from Victoria S (Regular Volunteer) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a regular visitor to Norton House for a few years now and I absolutely love going in to see the ladies and gentlemen. The staff and management are all wonderful and very caring and patient, as well as very professional and very hard working. The food always looks and smells delicious too.
I do think that some areas of the home may need a little updating however it's still a lovely clean and cosy place to visit. The activities, including hairdressing and regular singing and dancing, with the ladies and gents, are wonderful to see and hear as well as playing on the piano. Overall it is a brilliant home and every member of staff is brilliant.
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Review from Carl B (Nephew of Resident) published on 5 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A high standard of care and attention to detail. Although Norton House is in need of improvements in decor and bedroom/communal area facilities, this is more than made up by the positive attitude and care shown by the staff.
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Review from L P (Granddaughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran has been staying here for a few months now, and I have to say I cannot praise the home enough. The staff and management are just wonderful, and it really feels like they are going the extra mile to make sure everyone feels included and valued. The kind words of the staff have helped my gran
get through some difficult experiences, and I am very grateful for this, especially as none of the family could be there for her at this time.
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Review from Molly I (Friend of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been very impressed and reassured by the staff especially but also the facilities. I especially appreciate the games that we can play in the conservatory or the quiet room. My friend is always content and happy when I visit and the staff are always so welcoming of any and all visitors! The toilets
are always clean and my friend's room is always tidy.
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Review from Karen I (Niece of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall a nice and pleasant place, my aunt is looked after well and likes it here at Norton house. The staff are helpful and her room is nice and clean. She enjoys the food here and the staff are nice and helpful.
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Review from A L (Daughter of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my mums birthday in February but unfortunately, the care home had gone into lockdown again. However, after a phone call and a shopping trip, I delivered some party food and the caters went all out to put on a birthday party and dancing that lasted into the evening. Caters are paid to do a job
but the carers at Norton House really do make a difference!
Outstanding on a different level.
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Review from Lisa H (Daughter of Resident) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norton House looked after my mother with care, compassion and the highest level of professionalism. The care staff and management worked together with mum and our family to ensure mums comfort and care needs were met and she maintained her dignity. I would highly recommend Norton House.
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Review from Donald H (Resident) assisted by family/friend published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are good and look after my needs well.
But food although alright could be better as sometimes it is not hot enough.
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Review from Julie S (Daughter of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norton House is a lovely home. My mother resides there and she's very comfortable. The staff is very efficient, friendly and nothing is too much trouble. The food is excellent even though my mother doesn't eat too much, she enjoys what she eats. The home itself is very tastefully decorated and it's
homely. I wouldn't want my mum to be staying anywhere else and l don't worry about the care she's getting as nothing is too much trouble for the staff. I wouldn't hesitate to recommend Norton House to anyone.
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Review from Gillian B (Daughter of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent four months in Norton House in Elland and she loved her time there. The staff were very attentive and Mum enjoyed the laughs she had with the staff! It was good that we were able to window visit even during lockdown and the indoor visit felt very safe. Thank you.
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Review from J T (Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There could be improvements in the food. the home is bright and the garden is pleasant. Quite a good atmosphere.
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Review from J R (Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff can't do enough for me.
Lam Casserole is beautiful.
Home from home.
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Review from J W (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are very caring and understanding.
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Review from Jacquline T (Friend of Resident) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are very caring. The home is very clean. Meals and choices are excellent. The home throughout is decorated to a very high standard. I would recommend Norton House.
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Review from A S (Daughter of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I do not feel like I can give a full review. I visit my mother once a week if possible usually around 6pm. At this time the residents appear to be in the TV room, telly blasting out and no carers in view. They are usually in the dining room. Residents have asked me on numerous occasions to find a carer.
There are no activities at this time of day. My mother is often in someone else's clothes, even though hers have her name in them.
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Review from David H (Son of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a worry when looking for a home for your Mother, you worry about how they will be treated when no one's looking. Will they be happy, what will be the atmosphere in the home be like?
I needed not to have worried - I can not imagine a more caring, friendly home. The owners and staff are
superb, thoughtful, helpful and caring - I cannot praise them enough. They give me peace of mind that my mother is being we cared for in her twilight years.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Norton House is calculated as follows: ( (231 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norton House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Jillie-Jo

Jillie-Jo Carver

Job Title: Registered Manager Joined: 2021

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.


She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.


Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

Ruth

Ruth Kirby

Job Title: Deputy Manager Joined: 2022

Ruth joined Norton House in 2022 as a Carer and has steadily progressed through the roles of Senior Carer and Team Leader before becoming our Deputy Manager.


Ruth takes a keen interest in all aspects of resident life, from activities and wellbeing to helping share special moments on our social media. She brings a thoughtful, focused approach to her work and is a valued part of the management team.

Macey

Macey Nicholls

Job Title: Team Leader Joined: 2023

Macey joined the Norton House team in early 2023 as a Senior Carer and quickly impressed everyone with her hard work, dedication and natural leadership. Her commitment and attention to detail led to her well-deserved promotion to Team Leader just a year later.


Kind, warm-hearted and meticulously organised, Macey brings a lovely balance of professionalism and friendliness to her role. She’s known for her caring nature, her approachable personality, and the way she always supports both residents and colleagues with a smile.


Outside of work, Macey enjoys supporting her footballer fiancé at matches and spending quality time with her two beautiful children.

Hannah

Hannah Milne

Job Title: Senior Carer Joined: 2023

Hannah joined the Norton House team in early 2023 as a Carer and has since progressed to the role of Senior Carer through her diligence, hard work and caring nature.


She takes great pride in her role and has a wonderful way of supporting both residents and colleagues alike. Hannah has a keen interest in activities and is always looking for ways to make each day meaningful and enjoyable for the people we care for.


Her reliability, warmth and team spirit make her a valued and much-loved member of the Norton House family.

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