Norton House

Norton Street, Elland HX5 0LU
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9.8 56 Reviews
  • Norton House, Elland
Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500

Fees will be discussed on pre-admission

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Poole Beresford Ltd

Person in charge

  • Jillie-Jo Carver (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (23)

Norton House Reviews (56)

Total of 56, showing 41-56
9.8

Norton House has a Review Score of 9.8 (9.754) out of 10, based on 24 reviews in the last 2 years. Over all time Norton House has 56 reviews.

Overall Experience

  • 43
  • 12
  • 0
  • 1
  • 0

Date Published

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32

Review from A L (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mums birthday in February but unfortunately, the care home had gone into lockdown again. However, after a phone call and a shopping trip, I delivered some party food and the caters went all out to put on a birthday party and dancing that lasted into the evening. Caters are paid to do a job
but the carers at Norton House really do make a difference!
Outstanding on a different level.

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Review from Lisa H (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House looked after my mother with care, compassion and the highest level of professionalism. The care staff and management worked together with mum and our family to ensure mums comfort and care needs were met and she maintained her dignity. I would highly recommend Norton House.

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Review from Donald H (Resident) assisted by family/friend published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are good and look after my needs well.
But food although alright could be better as sometimes it is not hot enough.

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Review from Julie S (Daughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House is a lovely home. My mother resides there and she's very comfortable. The staff is very efficient, friendly and nothing is too much trouble. The food is excellent even though my mother doesn't eat too much, she enjoys what she eats. The home itself is very tastefully decorated and it's
homely. I wouldn't want my mum to be staying anywhere else and l don't worry about the care she's getting as nothing is too much trouble for the staff. I wouldn't hesitate to recommend Norton House to anyone.

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Review from Gillian B (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent four months in Norton House in Elland and she loved her time there. The staff were very attentive and Mum enjoyed the laughs she had with the staff! It was good that we were able to window visit even during lockdown and the indoor visit felt very safe. Thank you.

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Review from J T (Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There could be improvements in the food. the home is bright and the garden is pleasant. Quite a good atmosphere.

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Review from J R (Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff can't do enough for me.
Lam Casserole is beautiful.
Home from home.

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Review from J W (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are very caring and understanding.

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Review from Jacquline T (Friend of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are very caring. The home is very clean. Meals and choices are excellent. The home throughout is decorated to a very high standard. I would recommend Norton House.

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Review from A S (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I do not feel like I can give a full review. I visit my mother once a week if possible usually around 6pm. At this time the residents appear to be in the TV room, telly blasting out and no carers in view. They are usually in the dining room. Residents have asked me on numerous occasions to find a carer.
There are no activities at this time of day. My mother is often in someone else's clothes, even though hers have her name in them.

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Review from David H (Son of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a worry when looking for a home for your Mother, you worry about how they will be treated when no one's looking. Will they be happy, what will be the atmosphere in the home be like?
I needed not to have worried - I can not imagine a more caring, friendly home. The owners and staff are
superb, thoughtful, helpful and caring - I cannot praise them enough. They give me peace of mind that my mother is being we cared for in her twilight years.

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Review from E S (Wife of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the home. They have activities but my husband will not take part so isolates himself, which is not good.

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Review from D B (Daughter of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home with caring staff and excellent management.
Always clean and tidy.

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Review from C F (Power of Attorney of Resident) published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend came to stay for a week respite and has now been there 2 3/4 years. She is happy there and feels safe.

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Review from S S (Niece of Resident) published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been very positive and we appreciate the care and support being given by all the staff.

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Review from J P (Daughter of Resident) published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House is set in a quiet area of the town of Elland and provides an outstanding family run residential home for their residents. The management and staff are extremely supportive of residents and their families and provide a "homely" atmosphere. All residents are treated with the utmost care and
dignity and staff will often go the extra mile to ensure they are comfortable and content. Communication between all parties is excellent and no request, large or small is too much trouble. A truly outstanding set of individuals who put their residents first and whose aim is to look after them as if they were family. I would have no hesitation whatsoever in recommending Norton House to family and friends.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Norton House is calculated as follows: ( (215 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 280 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Jillie-Jo

Jillie-Jo Carver

Job Title: Registered Manager

Joined: 2021

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.


She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.


Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

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