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Norton House

Norton Street, Elland, West Yorkshire HX5 0LU
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All residents are treated with the utmost care and dignity and staff will often go the extra mileJ P(Daughter of Resident/Service User)
Norton House, Elland
Meals and choices are excellent. The home throughout is decorated to a very high standard.Jacquline T(Friend of Resident/Service User)
Norton House, Elland
The owners and staff are superb, thoughtful, helpful and caring - I cannot praise them enough.David H(Son of Resident/Service User)
Norton House, Elland

Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.

The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.

The caring staff support residents to maintain as much independence as possible and make choices about their care.

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Care Provided by Norton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,500N/A
Residential Dementia Care£1,000 - £1,500N/A

Fees will be discussed on pre-admission

Contact Norton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Poole Beresford Ltd
  • Private Owned

Person in charge

  • Jillie-Jo Carver (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (23)

Norton House Reviews (68)

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9.9

Norton House has a Review Score of 9.9 (9.909) out of 10, based on 24 reviews in the last 2 years. Over all time Norton House has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from B H (Granddaughter of Resident) published on 6 April 2023 Submitted via Website
Overall Experience

My nana has been living here for around nine months and is very happy here. All of the staff are lovely and do a great job caring for all of the residents. I have peace of mind knowing she is safe and happy here.

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Review from Deborah D (Friend of Resident) published on 6 April 2023 Submitted via Website
Overall Experience

Norton House Care Home is very good. The staff and manager are attentive, empathetic and very caring. The resident we visit seems very happy. The facilities are clean and kept tidy - and the staff make visitors feel very welcome.

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Review from Martin M (Son of Resident) published on 31 March 2023 Submitted via Website
Overall Experience
Our mother is well looked after. Staff are polite, patient and professional.
The home is undergoing a refurbishment which is aesthetically pleasing.
The food could do with improving, a lot of repetition.

Clothes also often seem to go missing and it would appear not a lot of care is taken with separating the clothes before washing.

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Review from Karen T (Niece of Resident) published on 20 March 2023 Submitted via Website
Overall Experience
The staff at Norton House are always so pleasant and helpful, although at times they do seem short-staffed.

I know time is spent chatting with my Aunty when possible which I appreciate as the more stimulus and sensible conversation she has will help her mental health and keep her awareness.

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Review from Elliot M (Grandson of Resident) published on 20 February 2023 Submitted via Website
Overall Experience

The staff are absolutely amazing there. Always there on hand to help and to tell us to allow them to care for my grandpa. Grandpa is soo much better since moving there and is having a better life. There is always staff around offering tea, coffee and biscuits. Nothing is too small for the staff to do, and they will always find a way to help if there isn't something already there to help with a situation. Norton House is a little bit dated, but the owner is currently doing it up, and the work, so far, looks great. Was very unsure about moving grandpa into a care home, but since he moved there, I have had no doubts whatsoever. I wish every care home could be like that. Norton House is absolutely outstanding.

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Review from Shannon M (Granddaughter of Resident) published on 25 January 2023 Submitted via Website
Overall Experience

My grandpa has been here for over a month now, and I am very pleased with the way the home is run. The staff are so friendly and helpful. My grandpa has everything he needs, and all the residents seem happy when we visit. Very well run and has lovely staff, who make you feel very welcome. The home is undergoing some renovations, and this is being managed very well with minimal disturbances caused. Thank you, and couldn't recommend this home enough!

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Review from L J (Respite Resident) published on 6 January 2023 Submitted via Website
Overall Experience
My mother-in-law stayed at Norton House for eight days of respite.
I have to say the staff are absolutely fantastic. My mother looked so clean and was visibly very happy whilst staying there. She made lots of new friends and seemed to form good relationships with the staff. The food always looked and smelt great and there were constant refreshments being offered every time we visited. The staff team are all very good with all residents and can't seem to do enough. It was nice to actually meet the manager and see she got stuck in too!

Overall we are extremely happy with the care our mother received and most certainly will be booking at Norton House again in the future.

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Review from Victoria S (Regular Volunteer) published on 21 December 2022 Submitted via Website
Overall Experience
I have been a regular visitor to Norton House for a few years now and I absolutely love going in to see the ladies and gentlemen. The staff and management are all wonderful and very caring and patient, as well as very professional and very hard working. The food always looks and smells delicious too.

I do think that some areas of the home may need a little updating however it's still a lovely clean and cosy place to visit. The activities, including hairdressing and regular singing and dancing, with the ladies and gents, are wonderful to see and hear as well as playing on the piano. Overall it is a brilliant home and every member of staff is brilliant.

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Review from Carl B (Nephew of Resident) published on 5 December 2022 Submitted via Website
Overall Experience

A high standard of care and attention to detail. Although Norton House is in need of improvements in decor and bedroom/communal area facilities, this is more than made up by the positive attitude and care shown by the staff.

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Review from L P (Granddaughter of Resident) published on 29 November 2022 Submitted via Website
Overall Experience

My gran has been staying here for a few months now, and I have to say I cannot praise the home enough. The staff and management are just wonderful, and it really feels like they are going the extra mile to make sure everyone feels included and valued. The kind words of the staff have helped my gran get through some difficult experiences, and I am very grateful for this, especially as none of the family could be there for her at this time.

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Review from Molly I (Friend of Resident) published on 25 November 2022 Submitted via Website
Overall Experience

I've been very impressed and reassured by the staff especially but also the facilities. I especially appreciate the games that we can play in the conservatory or the quiet room. My friend is always content and happy when I visit and the staff are always so welcoming of any and all visitors! The toilets are always clean and my friend's room is always tidy.

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Review from Karen I (Niece of Resident) published on 25 November 2022 Submitted via Website
Overall Experience

Overall a nice and pleasant place, my aunt is looked after well and likes it here at Norton house. The staff are helpful and her room is nice and clean. She enjoys the food here and the staff are nice and helpful.

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Review from A L (Daughter of Resident) published on 12 July 2022 Submitted via Website
Overall Experience
It was my mums birthday in February but unfortunately, the care home had gone into lockdown again. However, after a phone call and a shopping trip, I delivered some party food and the caters went all out to put on a birthday party and dancing that lasted into the evening. Caters are paid to do a job but the carers at Norton House really do make a difference!

Outstanding on a different level.

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Review from Lisa H (Daughter of Resident) published on 11 May 2022 Submitted via Website
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Norton House looked after my mother with care, compassion and the highest level of professionalism. The care staff and management worked together with mum and our family to ensure mums comfort and care needs were met and she maintained her dignity. I would highly recommend Norton House.

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Review from Donald H (Resident / Service User) published on 15 September 2021 Submitted via Postal Card
Overall Experience
Staff are good and look after my needs well.

But food although alright could be better as sometimes it is not hot enough.

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Review from Julie S (Daughter of Resident) published on 24 August 2021 Submitted via Website
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Norton House is a lovely home. My mother resides there and she's very comfortable. The staff is very efficient, friendly and nothing is too much trouble. The food is excellent even though my mother doesn't eat too much, she enjoys what she eats. The home itself is very tastefully decorated and it's homely. I wouldn't want my mum to be staying anywhere else and l don't worry about the care she's getting as nothing is too much trouble for the staff. I wouldn't hesitate to recommend Norton House to anyone.

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Review from Gillian B (Daughter of Resident) published on 19 July 2021 Submitted via Website
Overall Experience

Mum spent four months in Norton House in Elland and she loved her time there. The staff were very attentive and Mum enjoyed the laughs she had with the staff! It was good that we were able to window visit even during lockdown and the indoor visit felt very safe. Thank you.

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Review from J T (Resident / Service User) published on 19 July 2021 Submitted via Postal Card
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There could be improvements in the food. the home is bright and the garden is pleasant. Quite a good atmosphere.

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Review from J R (Resident / Service User) published on 18 March 2021 Submitted via Postal Card
Overall Experience
The staff can't do enough for me.
Lam Casserole is beautiful.

Home from home.

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Review from J W (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card
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Management and staff are very caring and understanding.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 16 Dec 2025

    Norton House Care Home is very pleased to announce that we have been officially named as Care Home of the Year for the North of England. This award recognises what...

Upcoming Events

There are no upcoming events for Norton House.

Awards / Recognitions (1)

  • 04 Dec 2025Recipient: Norton House

Accreditations

There are no accreditations posted yet for Norton House.

Meet the Team (4)

Jillie-Jo Carver
Jillie-Jo CarverJob Title:Registered ManagerJoined: 2021

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.

She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.

Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

Ruth Kirby
Ruth KirbyJob Title:Deputy ManagerJoined: 2022

Ruth joined Norton House in 2022 as a Carer and has steadily progressed through the roles of Senior Carer and Team Leader before becoming our Deputy Manager.

Ruth takes a keen interest in all aspects of resident life, from activities and wellbeing to helping share special moments on our social media. She brings a thoughtful, focused approach to her work and is a valued part of the management team.

Macey Nicholls
Macey NichollsJob Title:Team LeaderJoined: 2023

Macey joined the Norton House team in early 2023 as a Senior Carer and quickly impressed everyone with her hard work, dedication and natural leadership. Her commitment and attention to detail led to her well-deserved promotion to Team Leader just a year later.

Kind, warm-hearted and meticulously organised, Macey brings a lovely balance of professionalism and friendliness to her role. She’s known for her caring nature, her approachable personality, and the way she always supports both residents and colleagues with a smile.

Outside of work, Macey enjoys supporting her footballer fiancé at matches and spending quality time with her two beautiful children.

Hannah Milne
Hannah MilneJob Title:Senior CarerJoined: 2023

Hannah joined the Norton House team in early 2023 as a Carer and has since progressed to the role of Senior Carer through her diligence, hard work and caring nature.

She takes great pride in her role and has a wonderful way of supporting both residents and colleagues alike. Hannah has a keen interest in activities and is always looking for ways to make each day meaningful and enjoyable for the people we care for.

Her reliability, warmth and team spirit make her a valued and much-loved member of the Norton House family.

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