
All residents are treated with the utmost care and dignity and staff will often go the extra mileJ P(Daughter of Resident/Service User)

Meals and choices are excellent. The home throughout is decorated to a very high standard.Jacquline T(Friend of Resident/Service User)

The owners and staff are superb, thoughtful, helpful and caring - I cannot praise them enough.David H(Son of Resident/Service User)

All residents are treated with the utmost care and dignity and staff will often go the extra mileJ P(Daughter of Resident/Service User)

Meals and choices are excellent. The home throughout is decorated to a very high standard.Jacquline T(Friend of Resident/Service User)

The owners and staff are superb, thoughtful, helpful and caring - I cannot praise them enough.David H(Son of Resident/Service User)

Norton House care home in Elland provides residential and personal care for up to 23 people aged 64 and over.
The home lies close to local shops and public transport and resident can enjoy a relaxing time in the garden.
The caring staff support residents to maintain as much independence as possible and make choices about their care.
Care Provided by Norton House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees will be discussed on pre-admission
The price(s) shown are provided by the care home. Contact Norton House for full pricing details and T&Cs.
Contact Norton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Poole Beresford Ltd
- Private Owned
Person in charge
- Jillie-Jo Carver (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 64+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (23)
Norton House Reviews (68)
Norton House has a Review Score of 9.9 (9.909) out of 10, based on 24 reviews in the last 2 years.
Over all time Norton House has 68 reviews.
The management and staff are very caring. The home is very clean. Meals and choices are excellent. The home throughout is decorated to a very high standard. I would recommend Norton House.
I do not feel like I can give a full review. I visit my mother once a week if possible usually around 6pm. At this time the residents appear to be in the TV room, telly blasting out and no carers in view. They are usually in the dining room. Residents have asked me on numerous occasions to find a carer. There are no activities at this time of day. My mother is often in someone else's clothes, even though hers have her name in them.
I needed not to have worried - I can not imagine a more caring, friendly home. The owners and staff are superb, thoughtful, helpful and caring - I cannot praise them enough. They give me peace of mind that my mother is being we cared for in her twilight years.
I am happy with the home. They have activities but my husband will not take part so isolates himself, which is not good.
Always clean and tidy.
My friend came to stay for a week respite and has now been there 2 3/4 years. She is happy there and feels safe.
Our experience has been very positive and we appreciate the care and support being given by all the staff.
Norton House is set in a quiet area of the town of Elland and provides an outstanding family run residential home for their residents. The management and staff are extremely supportive of residents and their families and provide a "homely" atmosphere. All residents are treated with the utmost care and dignity and staff will often go the extra mile to ensure they are comfortable and content. Communication between all parties is excellent and no request, large or small is too much trouble. A truly outstanding set of individuals who put their residents first and whose aim is to look after them as if they were family. I would have no hesitation whatsoever in recommending Norton House to family and friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2020Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 16 Dec 2025
Norton House Care Home is very pleased to announce that we have been officially named as Care Home of the Year for the North of England. This award recognises what...
There are no upcoming events for Norton House.
Awards / Recognitions (1)
- 04 Dec 2025Recipient: Norton House
Accreditations
There are no accreditations posted yet for Norton House.
Meet the Team (4)

Jillie-Jo is our Registered Manager and the heart of Norton House. With over 20 years’ experience in the care sector, she started out as a carer and has worked her way up through dedication, compassion, and hands-on leadership. She holds her NVQ Level 5 and brings a calm, steady presence that anchors the whole team.
She oversees every part of the home – from resident wellbeing to staff development – and is known for her thoughtful leadership and passion for quality improvement. She’s warm, approachable, and always puts people at the centre of what we do.
Outside of work, Jillie-Jo enjoys spending time with her husband and two beautiful children. She’s also training as a hypnotherapist, reflecting her deep interest in emotional wellbeing and person-centred care.

Ruth joined Norton House in 2022 as a Carer and has steadily progressed through the roles of Senior Carer and Team Leader before becoming our Deputy Manager.
Ruth takes a keen interest in all aspects of resident life, from activities and wellbeing to helping share special moments on our social media. She brings a thoughtful, focused approach to her work and is a valued part of the management team.

Macey joined the Norton House team in early 2023 as a Senior Carer and quickly impressed everyone with her hard work, dedication and natural leadership. Her commitment and attention to detail led to her well-deserved promotion to Team Leader just a year later.
Kind, warm-hearted and meticulously organised, Macey brings a lovely balance of professionalism and friendliness to her role. She’s known for her caring nature, her approachable personality, and the way she always supports both residents and colleagues with a smile.
Outside of work, Macey enjoys supporting her footballer fiancé at matches and spending quality time with her two beautiful children.

Hannah joined the Norton House team in early 2023 as a Carer and has since progressed to the role of Senior Carer through her diligence, hard work and caring nature.
She takes great pride in her role and has a wonderful way of supporting both residents and colleagues alike. Hannah has a keen interest in activities and is always looking for ways to make each day meaningful and enjoyable for the people we care for.
Her reliability, warmth and team spirit make her a valued and much-loved member of the Norton House family.
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