Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Hilda Coles House

stars
stars 02 March 2023
My mother moved into Hilda Coles House Care Home the day of lockdown so she has been there three years. She will be 95 years young this year. I can't empathise enough praise to the care she is provided with, it's not easy for them in some situations, as I have witnessed some visitors coming in to
see their family and not being very pleasant to the carers. I have witnessed this by a certain man, this is actually a form of bullying, so I would say it's a lovely place to live.
Review from C T (Daughter of Resident/Service User)
stars
stars 11 January 2023
If your loved one needs any support to live alone, please do not send them here. At this home, I have personally witnessed victimisation, negligence and a complete lack of care in general. While being an additional private carer for my service user, I ended up providing much of the care that the
carers were supposed to provide in the very few hours that I was employed. There was a complete lack of dignity, lack of equality, and no willingness to work with the service users' needs.
Review from C C (Private Carer of Resident/Service User)