Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Merecroft

stars
stars 19 February 2021
My relative was placed at Merecroft in 2017 and has recently had to move under a safeguarding plan (Jan 2021). As a family we are so relieved she is no longer living there, but she now requires a lot of therapy and health interventions since she has left the service with more behaviours of concern
and complex needs than she has ever had in her life. None of the care staff you ever speak to have any idea about how to communicate with or support people with autism or learning disabilities, despite the service being advertised as a specialist. Staff leave in drones constantly, they are never consistent and are not given the training they need to support people properly or understand/ manage self-harm or aggression etc. which is dangerous for all involved. The leadership is non-existent and management never investigate concerns properly or get back to you when they say they will - they only try to cover things up. Personally, I would not trust Midway Care to look after my dog properly!
Review from Gary H (Brother of Resident/Service User)