Review from Gary H (Brother of Resident) published on 19 February 2021
Submitted via Website • Report
Overall Experience1.0 out of 5
My relative was placed at Merecroft in 2017 and has recently had to move under a safeguarding plan (Jan 2021). As a family we are so relieved she is no longer living there, but she now requires a lot of therapy and health interventions since she has left the service with more behaviours of concern and
complex needs than she has ever had in her life.
None of the care staff you ever speak to have any idea about how to communicate with or support people with autism or learning disabilities, despite the service being advertised as a specialist. Staff leave in drones constantly, they are never consistent and are not given the training they need to support people properly or understand/ manage self-harm or aggression etc. which is dangerous for all involved. The leadership is non-existent and management never investigate concerns properly or get back to you when they say they will - they only try to cover things up.
Personally, I would not trust Midway Care to look after my dog properly!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
5 Dec 2023
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Merecroft have?
There are 9 Single Rooms.
How far is Merecroft to the centre of Birmingham?
9.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merecroft to verify any information. View our terms and conditions. Merecroft has an Basic Service - more info.