Astley Hall Care Home

Church Lane, Astley, Stourport-on-Severn DY13 0RW

Astley Hall Care Home, Stourport-on-Severn, Worcestershire
Astley Hall Care Home, Stourport-on-Severn, Worcestershire
Astley Hall Care Home, Stourport-on-Severn, Worcestershire

Astley Hall was acquired by a small local group, Heritage Manor, in May 2012 and underwent an internal refurbishment of the Grade II listed building and its gardens. Set in a country house with wonderful views out over the valley, Astley Hall provides nursing and residential care, and there is a dedicated part of the building to look after those people with dementia.

The team provides homely care which promotes independence at every opportunity, in accordance with the aims of the Worcestershire dementia standard for care; this is care that does not impede upon residents' chances of building a satisfying day-to-day lifestyle, in a calm and welcoming social atmosphere.

Many activities and hobbies are available for occupants to enjoy, and the concerns of loved ones and relatives are taken seriously. Alternative health professionals are regularly consulted over personal developments.

Group: Heritage Manor Ltd

Person in charge: Sandra Packwood (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Romanian, Urdu

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at any time.

Parking:

We have onsite parking.

Latest Care Quality Commission* Report on Astley Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 26 Oct 2017

we have rooms available

Reviews

9.5 Astley Hall Care Home has a Review Score of 9.5 (9.537)

The Review Score of 9.5 (maximum of 10) for Astley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Astley Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.537 for Astley Hall Care Home is calculated as follows: ( (122 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 188 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Astley Hall Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Astley Hall Care Home?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Astley Hall Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • more

Astley Hall has provided an excellent home for my aunt for the last twenty-one months. Her life has been undoubtedly extended by all the excellent care and attention she has received. She always looks a credit to the staff who colour coordinate her clothes and arrange for her hair care.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My brother has been a resident at this home for nearly a year after suffering a stroke and is very happy, he knows all the staff by name and gets on really well with them.
Finding this home for him was a great relief after viewing many others. As you walk through the front door of this historic building you get a good feeling.

Myself and my family would highly recommend Astley Hall.

How likely would you be to recommend Astley Hall Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Rose, Administrator at Astley Hall Care Home responded to this review on 07 Nov 2017:

Thank you so much for the lovely review.

My mother-in-law has been a resident at Astley Hall Care Home Stourport-On-Severn about 3 to 4 years now and in that time we have had no concerns about her care. She is kept very clean and tidy although she is now bedridden her hair and nails are still kept clean and cut and her room is always nice and tidy and kept very clean.
The food is good and varied and looks tasty. The staff are always pleasant and very helpful when needed.

Mother-in-law always greets the carers with a smile although she has dementia and can not really recognise many people she seems pleased to see them.
one thing that is very noticeable you DO NOT get the nasty toilet smell as you walk through the main doors like you can in some care homes!!

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Rose, Administrator at Astley Hall Care Home responded to this review on 24 Oct 2017:

Thank you, Jayne, for your review.

My mother has been a resident at Astley Hall for nearly three years and during this time the family have been very impressed with the professional way the home is run.
It is a lovely clean environment and the staff are caring, friendly, helpful and very approachable.
My mother is treated with dignity and I am confident that her needs are being well assessed and met.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Rose, Administrator at Astley Hall Care Home responded to this review on 23 Oct 2017:

Thank you, Lynne, for your lovely comments.

My mum has been at Astley Hall Care home since February 2017. I would highly recommend Astley Hall. It's the last place you want your parent to land up but I can honestly say with hand on heart that the staff and the care they provide is to a high standard. I know my mum is being looked after 24/7 which puts my mind at ease. The staff there deserve every penny they earn, so kind, loving and considerate. I would highly recommend this care home to anyone that needs their loved ones looked after. I would give them 10 out of 10 for everything they do.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Rose, Administrator at Astley Hall Care Home responded to this review on 23 Oct 2017:

Thank you, Melanie, for such a fantastic review. Our staff work extremely hard to achieve this, your comments are greatly appreciated.

When looking in the area for a home for my mother I felt that everything felt right about Astley Hall. In the year that she has been there, she has become very calm and relaxed and I feel this is down to the excellent staff who really get on with all the residents and go out of their way to care and show an interest in them.
The home is clean and secure and has a nice friendly feel to it, I have visited my mother at various times of the day and have always found the staff to be welcoming and looking after everyone, I have never found anything that I was not happy with.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Rose, Administrator at Astley Hall Care Home responded to this review on 20 Oct 2017:

Thank you, Rob, for your very kind comments, we strive to provide the very best for our residents and their families.

What a wonderful home in an equally wonderful location. Staff very welcoming and caring. Nothing is too much trouble!

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My mother came to Astley Hall after she was discharged from hospital after breaking her hip. She had dementia and the whole experience was upsetting and stressful for her. I have to say she was put at ease straight away by the thoughtful and caring staff. We turn up at all times to see the everyday running of the home. There is nothing I can complain about. The staff are so caring nothing is too much trouble. The activities are excellent and encourage residents to join in, especially the singing. The improvements in my mother are really noticeable. Sometimes they are very busy but still, they do the very best.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Rose, Administrator at Astley Hall Care Home responded to this review on 05 Jun 2017:

Thank you for your lovely comments. We always strive to make residents and their families feel at home.

My feelings on Astley Hall are of great admiration for the nurses/carers whom take care of my mother and other patients.
Their willingness to go the extra mile is fantastic. Interaction is excellent. The food is of a high standard and the staff are always willing to go and prepare other foods to entice my mother to eat if she doesn't like the main menu. I am always made to feel welcome. I am always kept updated on my mother's progress and health.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Rose, Administrator at Astley Hall Care Home responded to this review on 11 Apr 2017:

Thank you Patrick for the exceptional review, we always aim to please. We are so pleased that Mother has settled well.

My stay at Astley Hall Care Home has been a happy one. I have been well cared for, thanks to a very friendly professional team.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Jayne Rose, Administrator at Astley Hall Care Home responded to this review on 31 Jan 2017:

Thank you for the lovely review. It was a pleasure.

I think it's a lovely place, friendly staff put themselves out. They all know their jobs.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very pleased with the home and staff are very supportive. I cannot fault any of it.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My initial impression was not good, * Care Home didn't strike me as a nursing home, unfortunately, it had a very unpleasant smell. Dad's room wasn't very inviting. However it is the care that is important, dad's carers were always very patient and polite but there was little warmth from them to my dad. His call bell when I visited was never in his reach, despite him being down a long corridor. On one occasion his air pressure relieving mattress had become deflated (he has immobility due to stroke). He developed an infection pressure sore on his ankle and lost 6kg in weight in 4 weeks. I never saw any fresh fruit or veg served!

How likely would you be to recommend Astley Hall Care Home? Extremely Unlikely

Average Rating: 

 2.5 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

Dad spent the last 3 years of his life at Astley Hall and died there this week. The home is a lovely old building with ongoing upgrades, but disruption to residents during essential work has been kept to a minimum. The general feel of the home is that it is clean, caring and friendly. Throughout his stay Dad has been well cared for by all the staff who got to know him well. He was always clean and shaved when we visited (unless he didn't want to be, and his wishes had been respected!) The end of life care he received was excellent and the care shown to us as a family by all the staff was faultless. Thank you.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Rose, Administrator at Astley Hall Care Home responded to this review on 15 Mar 2016:

Thank you Sue for you very kind words, we will always strive to do our best for our Residents, their families and friends.

The carers need more time, are always short of staff and cannot spend at time with people. They do their best. No complaints. Very barely see doctor, but nurse here all the time.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The entire experience to date from all staff has been excellent.

How likely would you be to recommend Astley Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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