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Care Homes Owned by Heritage Manor Ltd

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Heritage Manor Ltd
Heritage Manor Ltd is a small group of six homes in the Worcestershire and Herefordshire area, and one home in Essex, which specialises in the provision of high-quality nursing care.

They also operate two care villages, designed to support independent living methods for people over 55 years of age, while supporting 24-hour access to the skills of carers and with nursing packages set up to suit the personal needs of each user.

The group has won numerous awards, including 2023 Care Establishment of the Year from the National Association of Care Caterers, Finalist and Highly commended in 2023 Care Employer of the Year from Great British Care Association. Two homes, Newstead House and West Eaton, were both voted in the Top 20 Care Homes in the West Midlands on carehome.co.uk in 2023 and 2024. Many of the staff were finalists at The Great British Care Awards 2025.

Heritage Manor Ltd Locations (7)

 - Browse 7 Care Homes and Extra Care Housing owned by Heritage Manor Ltd
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Newstead House Nursing and Residential Home
43 Venns Lane, Hereford HR1 1DT 
10 97 reviews
Newstead House Nursing and Residential Home, Hereford, Herefordshire
"Our sister had been at Newstead for just over a year, and in that time the staff truly made it her home. She formed such lovely friendships…"   Read all 97 reviews
  • from £1,400 / week
  • 46 Rooms
Location Type Care Home

The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024). Newstead House is a home split into three households with both ... Read more about Newstead House Nursing and Residential Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
West Eaton Nursing and Residential home
Worcester Road, Leominster HR6 0QJ 
9.9 70 reviews
West Eaton Nursing and Residential home, Leominster, Herefordshire
"My wife was admitted to West Eaton in October 14th and I find everyone very friedly and helpfull. The staff allways ready to make my wife…"   Read all 70 reviews
  • from £1,400 / week
  • 33 Rooms
Location Type Care Home

Less than a mile from the quaint market town of Leominster, this care home is set in 6 acres of attractive landscaped gardens, overlooking the beautiful Herefordshire countryside. The modern ... Read more about West Eaton Nursing and Residential home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Lawns
Main Road, Kempsey, Worcester WR5 3NF 
9.9 134 reviews
The Lawns, Worcester, Worcestershire
"My Mother was an independent Lady who was always self sufficient and hated being a burden on people. In June 2025 my mother was…"   Read all 134 reviews
  • from £1,400 / week
  • 63 Rooms
Location Type Care Home

The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of ... Read more about The Lawns

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Summerdyne Nursing Home
Cleobury Road, Wyre Hill, Bewdley DY12 2QQ 
9.7 58 reviews
Summerdyne Nursing Home, Bewdley, Worcestershire
"My mother in law spent over 5 years at Summerdyne and she was very happy there. She was well looked after and the staff treated her like…"   Read all 58 reviews
  • from £1,200 / week
  • 29 Rooms
Location Type Care Home

Summerdyne is a converted regency house for 29 residents just outside Bewdley town centre. As a smaller home, the team prides themselves on a homely, friendly and attentive environment. This can be ... Read more about Summerdyne Nursing Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Astley Hall Care Home
Church Lane, Astley, Stourport-on-Severn DY13 0RW 
9.7 68 reviews
Astley Hall Care Home, Stourport-on-Severn, Worcestershire
"I live overseas so when my mum was admitted from hospital to Astley Hall I was very nurvous, I can honestly say the transition from…"   Read all 68 reviews
  • from £1,100 / week
  • 48 Rooms
Location Type Care Home

Astley Hall was acquired by a small local group, Heritage Manor, in May 2012 and underwent an internal refurbishment of the Grade II listed building and its gardens. The most recent refurbishment of ... Read more about Astley Hall Care Home

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Abberton Manor Nursing Home
Layer Road, Abberton, Colchester CO5 7NL 
9.6 63 reviews
Abberton Manor Nursing Home, Colchester, Essex
"Abberton Manor is a warm, welcoming environment. Clean and beautifully maintained. The staff are all focused on giving the best care…"   Read all 63 reviews
  • from £1,400 / week
  • 26 Rooms
Location Type Care Home

Abberton Manor is an established, well-respected nursing home, located in a listed Queen Anne Manor house, set in acres of formal lawns and woodland, enjoying unspoiled views over the Roman River ... Read more about Abberton Manor Nursing Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Nowton Court Village
Nowton Road, Bury St Edmunds IP29 5LU 
45 reviews
Nowton Court Village, Bury St Edmunds, Suffolk
"I spent a week at Nowton convalescing after a hip replacement. The team was excellent in helping me adjust to life after hospital and went…"   Read all 45 reviews
Location Type Extra Care Housing

Nestled within beautiful gardens and bordering 200 acres of parkland, a warm welcome awaits. Whether in search of a permanent residence or a short-term home from home, Nowton Court is a place ... Read more about Nowton Court Village

Heritage Manor Ltd Reviews (535)

9.8

Heritage Manor Ltd has a Group Review Score of 9.8 (9.815) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Manor Ltd must have a Review Score.

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Review of

The Lawns

from James S (Son of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was an independent Lady who was always self sufficient and hated being a burden on people.
In June 2025 my mother was Transferred to The Lawns after being in Hospital having had an earlier fall.
The care given to my mother compared to her stay in Hospital was Chalk and Cheese, The Lawns
staff looked after my mother with kindness, consideration, dedication and some times humour when it was appropriate.
The Lawns Manager went to the Hospital to arrange Mums transfer and to settle her into the Lawns, we are extremely grateful to her for helping us in getting to the best place for Mums onward care.
I visited most days to see Mum and met most of the staff who were really friendly and helpful in settling her into the home and becoming her friends certainly helped make her days more enjoyable.
I cannot sing the praises of the Management or Staff loud enough, they provided excellent service and companionship with a friendly and caring attitude.
Reply from Melanie Dawson, Manager at The LawnsThankyou so much for this lovely comprehensive review, your mum was a wonderful vibrant lady and a pleasure to care for
I will pass these complimentary words to the team. Melanie
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Review of

Newstead House Nursing and Residential Home

from J D (Sister of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister had been at Newstead for just over a year, and in that time the staff truly made it her home. She formed such lovely friendships with the staff and manager, and we always felt reassured knowing she was surrounded by kindness and care. Toward the end of her life, her health declined rapidly
and her passing was unexpected. I cannot thank the nurse on duty that day enough. She gave us the precious chance to say goodbye, knowing we wouldn't make it there in time. We will never forget her words: that our sister had her Newstead family with her, they were holding her hand, sitting with her, cuddling her, that she was not alone and not in pain, and they would not leave her. Twenty minutes later, I received the call to say she had passed. The love, compassion and support shown to us meant everything. Every one of you are angels and will always hold a special place in our heart.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for your very kind review. Your sister was a sepcial lady who was always smiling and had a twinkle in her eye. It was a pleasure to care for her and to know that she, and you, considered Newstead her home.
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Review of

West Eaton Nursing and Residential home

from Kevin F (Husband of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to West Eaton in October 14th and I find everyone very friedly and helpfull. The staff allways ready to make my wife very comfortable. Nothing is too much trouble. I am glad my wife is here.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeIt means a great deal to us to know that you find our team friendly and helpful, and that your wife feels comfortable and well cared for.
Knowing that you are glad your wife is here reassures us that we are achieving what we set out to do every day.
Thank you again for your trust and support - it is a privilege to care for your wife.
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Review of

Newstead House Nursing and Residential Home

from Peter R (Son of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was part of the Newstead family, from June 2024, until he passed away in November 2025. We were always welcomed when we visited and, as we live in Yorkshire, we we were always kept updated on Dads health. Dad, wasn't one to always join in with the activities, but was always given the option
to take part if he wished to. Many of the staff and management, at Newstead, have become friends and their care and compassion for Dad throughout his time there, always made us feel he was safe and secure, when were couldn't be there at all times.
The way they cared for Dad, especially, in the last few days of his life was exceptional, as is the support that we have received, since he passed.
Thank you all so much.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for sharing this review. Your Dad was such a lovely man and it was always very clear how much his family meant to him. We loved having him, and you, at Newstead. He could always bring a smile to our faces when we could hearing singing from down the corridor. He, and you, will always have a place in our hearts
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Review of

The Lawns

from T E (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom went in to the Lawns Nursing Home at the end of November 2025, since being there she has put on weight and has made such good progress, I cannot fault the home or the staff at all, it is a wonderful happy place and feel so lucky that mom got a place there. It's the best decision that we could have
made.
Reply from Melanie Dawson, Manager at The LawnsThanks you for allowing us to be your mums care solution it is lovely to have her as part of our family here Mel
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Review of

The Lawns

from Cathy G (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the whole team at The Lawns for their care and compassion whilst caring for my dad. Although his stay proved to be short, he was so well looked after and his end of life care was excellent.
Thank you.
Reply from Melanie Dawson, Manager at The LawnsIt was a pleasure to offer the care solution to get Dad close by so that you could all spend that quality time with him thank you for your comprehensive review Mel
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Review of

Summerdyne Nursing Home

from Libby M (Regular Volunteer) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful place to work/ volunteer. I was welcomed with open arms. I started at the end of the summer and usually go in twice a week. The residents are always clean and dignified. The staff are attentive and truly caring. The managers/ admin staff are all fantastic and supportive of us and the residents.
It's a lovely atmosphere. One of a kind care home that truly deserves positive recognition. All staff work in an inclusive, person-centred way which helps the residents to remain independent as possible for as long as possible and to keep up positive mental well-being.
Reply from Paula Lees, Manager at Summerdyne Nursing HomeThank you for your lovely words they are greatly appreciated. You have been a ray of sunshine and your lovely caring manner and enthusiasm has brought so much pleasure to the residents lives and they love the visits of Cosmo and lola and Pearl .
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Review of

Summerdyne Nursing Home

from J P (Daughter-in-law of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law spent over 5 years at Summerdyne and she was very happy there.
She was well looked after and the staff treated her like family, she struggled to communicate however the staff spent time and effort getting to know her, chatting to her and ensuring she had the opportunity to communicate
her needs.
Sadly she passed away after a long battle and we are so grateful to Summerdyne for all the care and love they showed her over the years and in her final days. They made such a difference to her life and made it easier for us as a family knowing how well she was cared for.
Thank you.
Reply from Paula Lees, Manager at Summerdyne Nursing HomeThank you so much for your review. She was a pleasure to care for and we are missing her beautiful smile as much as you are. We are very grateful for all the support you gave to us too and you and the family will be missed , we wish you all the best .
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Review of

West Eaton Nursing and Residential home

from D P (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has started displaying very challenging behaviour lately. The whole team remain kind, caring and professional. On Sunday her mood and the weather improved and so she was wrapped up snuggly and taken out briefly. She enjoyed herself so much and was just so happy. Also during a period of extreme
anxiety a member of staff made the effort to search out prayers specific to her religion in an effort to comfort her. I am so extremely humbled by all the staff's continued care of my of my dear mum.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for taking the time to share such a heartfelt review, we are so glad that the team was able to support her in both her moments of anxiety and joy, and that they were able to bring her comfort through something as personal as her religion. It's wonderful to know that, even in challenging times, we've been able to create moments of happiness for her and will continue to provide the best care we can.
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Review of

The Lawns

from Joanne H (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into the lawns in February from another care home where we had a bad experience. Mel was great in helping us move mum and as soon as we arrived I just knew things would be good and they were. The staff are so caring and get to know each resident so well knowing their likes and dislikes and
ways to support them emotionally. Mum had limited mobility but was still included in everything they did. There are so many activities going on and Kirsty always cheered everyone up. The personal care was always provided as and when it should be. The nurses were always there when we wanted to discuss anything. Everyone was so kind the cleaners the handy man the reception absolutely everyone. At the end of mums journey every one was there and nothing was too much trouble and my mum and our family were supported so well. I am forever grateful to all of you for providing a loving home for my mum and giving us the opportunity to make some great memories in the time she was with you. Thank you.
Reply from Melanie Dawson, Manager at The LawnsThanks very much for this lovely and comprehensive review of our service, your mum has been missed greatly by us all. I will pass these comments onto the team Mel
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Review of

The Lawns

from Janet C (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at the The Lawns Nursing Home from October 2025 after a long stay in hospital. Straight away she was treated with respect and given back her dignity. She was well cared for, kept clean and tidy. Had her hair done and nails painted, which she enjoyed. She sat at the table for meals with friends
she made and enjoyed the conversation over a glass of wine. The staff were wonderful, nothing to much trouble, made her laugh again. All this made my Mum short stay pleasurable.
Reply from Melanie Dawson, Manager at The LawnsThank you for your review, the positive comments are appreciated and i will pass these on to the team Melanie
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Review of

The Lawns

from Wendy P (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy with The Lawns. The staff are all lovely. They made mum feel welcome and helped her to settle in. The staff ensure that the care each resident receives is personalised to their needs and they are super patient whilst doing this. There was always something going on and it was mum's
choice to join in or not. She enjoyed the food and thought the "house" was beautiful. We were never concerned for her safety or wellbeing which was a huge relief after she'd been struggling- but determined -to stay in her own home. Her room was nice and she enjoyed having assisted showers (something she refused at home!) and she even had her hair done. Personally, I enjoyed chatting with other residents and staff and always felt welcome when I arrived to visit.
Reply from Melanie Dawson, Manager at The LawnsThank you for your lovely review, it was a pleasure for us to be the care solution for your mum, the team work hard to make a difference and it is so gratifying to see this recognised, i will pass your comments on. Melanie
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Review of

Newstead House Nursing and Residential Home

from C M (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum lived at Newstead for 4 years and over that time her health condition meant she gradually became more frail until, sadly, she passed away in September 2025. During that time Mum's changing needs were well catered for-even when her involvement in group activities lessened the Activities team
would spend time with Mum on a 1:1 basis. The carers were very good and supported Mum with her daily needs and established and maintained a good rapport with Mum and the family. The care Mum received in her final days was exceptional and much appreciated by my sisters and myself. Thank you to all the staff at Newstead.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for submitting your kind review. Your Mum was very much a part of Newstead and her quick wit and dry sense of humour were a joy to behold. We felt honoured to care for her in her last years.
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Review of

Abberton Manor Nursing Home

from Joanna P (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abberton Manor is a warm, welcoming environment. Clean and beautifully maintained. The staff are all focused on giving the best care possible to their residents and their loved ones.
The team all work well together and always have time for us when we go in so we feel very involved in our mother's care.
They are incredibly supportive.
Activities are tailored to all tastes so all residents feel valued.
Food is very high standard and we often go in to have lunch with mother.
I feel very lucky that mother lives in such a lovely home.
Reply from Sarah Bond, Administrator at Abberton Manor Nursing HomeThank you Jo. It is our pleasure and privilege to care for your Mum, and always lovely to see you and your family.
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Review of

West Eaton Nursing and Residential home

from Barbara P (Respite Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time here at West Eaton has been a rollercoaster for me. I can honestly say it has been a joy to be here. Each member of staff, from cleaner to manager, has played a part in getting me well and back to my old self. I had lost all ability to live. I wasn't taking my insulin (Type 1) or pills I slept
in a chair for over 2 years. Now I sleep in a bed and take my insulin and pills on time. All the staff each have a special give. I love having a bath with all the bubbles as I don't have one at home. I have shed a few tears and had many a cuddle.They all show true happiness and love in their jobs.They are so all dedicated to every patient even the grumpy ones. The food is like a 4 star restaurant. I love you all and thank you so much.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeYour words mean more to us than we can easily put into writing. To hear how far you have come, from regaining your independence to rebuilding healthy routines, is exactly why we do what we do. Your determination, combined with the commitment and compassion of our team, has clearly delivered real outcomes, and we're incredibly proud of that.
Thank you for trusting us and for being such an important part of the West Eaton family.
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Review of

West Eaton Nursing and Residential home

from Cheryl B (Sister of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I Would like to say what a wonderful place this is, all the staff are warm, kind & very friendly. It's like one big family, nothing too much trouble. Fantastic home cooked food which my sister Barbara said was delicious, exceptionally clean and beautifully presented home. Very supportive of all family
members. The carers were amazing very happy lovely atmosphere & the nurses were all top class. We would like to thank all the managers & staff for their kindness and compassion. When respite is needed again we will definitely be back without any hesitation. Thank you all so much your amazing..
Cheryl & Sheila
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeDear Cheryl & Sheila,
Thank you for taking the time to share such thoughtful feedback. We genuinely appreciate your kind words and are pleased to hear that your sister Barbara's respite stay was such a positive experience.
Creating a warm, welcoming, and supportive environment for both residents and their families is core to how we operate, so it's reassuring to know this came through in the care, atmosphere, cleanliness, and home-cooked meals you experienced. Your recognition of our carers, nurses, and wider team means a great deal - they consistently go above and beyond, and feedback like this reinforces why what they do matters.
We're also pleased to hear you felt supported as a family; partnership with loved ones is fundamental to good care. Should you require respite again in the future, we would be very happy to welcome you back.
Thank you once again for your trust and recommendation.
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Review of

The Lawns

from Jeff S (Son of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to thank all the staff at the Lawns who were superb in looking after the welfare of my father for the past two and half years. My father was extremely grateful and I cannot praise the staff enough. My father got to know them so well and he so much enjoyed their company. We will always be grateful
to Mel and her team for looking after Phillip and making his life more enjoyable.
Reply from Melanie Dawson, Manager at The LawnsThankyou for your lovely review it was our absolute pleasure to be your fathers care solution and i know he will be missed by all
Mel
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Review of

The Lawns

from Janet P (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial enquiry as to a vacancy for end of life care for mum, giving advice and guidance how to achieve the care, to in fact mum being made to feel comfy and welcome all of this only taking a few days. The staff were attentive to both mums needs and meeting expectations of the family, they
quickly became familiar with her needs that were ever changing. The staff kept family up to date as care changed. Thank you for making mums final days as comfortable as possible.
Reply from Melanie Dawson, Manager at The LawnsThankyou for entrusting our team with your mums care and we are so pleased that you were all supported and comfortable. Melanie
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Review of

The Lawns

from Anne P (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Lawns Nursing Home is perfect for my Mother. She's has moved from her home in Birmingham and the transition has been made very easy, helped by the brilliant Manager and Staff. She has settled and is happy in her new environment, chatting with the Carers who look after amazing well.


The Manager

has been a massive support to me at this difficult time and for that I will be eternally grateful.
Reply from Melanie Dawson, Manager at The LawnsThanks very much for your lovely review we are so pleased you and your mum are enjoying our care. Melanie
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Review of

Summerdyne Nursing Home

from I M (Resident) assisted by family/friend published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I received as a resident was outstanding. The standard of care is exceptionally high and truly person centered. There is strong support from Paula (the manager), but every single member of staff deserves recognition - each one has been kind, professional and respectful. The team shows a genuine
desire to help others and consistently works well under pressure while maintaining kindness and compassion. I am very grateful for the wonderful care and support I received. Thank you.
Reply from Paula Lees, Manager at Summerdyne Nursing HomeThank you very much for you lovely appreciation. You were a pleasure to support so that you could get fit to go home ,also thank you for all your hard work in our gardens it was an inspiration for us and we will endeavour to keep up the great work you have started .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (3)

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Frequently Asked Questions about Heritage Manor Ltd

Costs for care homes owned by Heritage Manor Ltd

Average costs per week for care homes owned by Heritage Manor Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Heritage Manor Ltd, based on 6 out of 6 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,317
Residential Dementia Care £1,288
Nursing Care £1,447
Nursing Dementia Care £1,415
All Care Types £1,317
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Heritage Manor Ltd own?

Heritage Manor Ltd own 6 Care Homes.

Which Heritage Manor Ltd Care Homes have the highest review score?

Newstead House Nursing and Residential Home, West Eaton Nursing and Residential home & The Lawns have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heritage Manor Ltd to verify any information. View our terms and conditions. Heritage Manor Ltd has a Platinum Service – more info.