Care Homes Owned by Heritage Manor Ltd

Newstead House in Hereford is the most amazing place, with an incredible team! Who are kind, compassionate, caring, and very supportive to each and every resident and family and friends! Words can't describe how fantastic that team is! Thankyou always Newstead in Hereford.

Could not ask for More! Nothing too much trouble - Always Friendly and Informative - Felt like they were one of the family and we were always made to feel Welcome,

During this call with (Lisa care home manager), we explained our Father's condition at length, Lisa seemed more interested in 'glossing over' our Father's health concerns, to upsell Abberton manor to us!. We were totally transparent about the fact our Father was blind, had dementia and was traumatised by the very recent loss of his wife of 60 years. The main reason for choosing Abberton Manor was location to my Father's beloved Mersea. On admitance (January 10th 2026), we were greeted with agency nurses who didn't seem to be aware of our presence, let alone my Fathers complex needs!. He was assigned an upstairs room ( he's blind!), I insisted on a sensory mat, to avoid my Father falling down a winding staircase!. Even when the mat buzzed no one came!, this happened regularly!. Abberton Manor has an ethos of money over care!

Mel and her team at The Lawns looked after my Auntie from January 2025 until August 2026 . She was very poorly unable to walk when she arrived after a spell in hospital over Christmas. The care , love and support she received gave her a new lease of life and she really enjoyed her time there . She has some quite complex medical issues but Mel overhauled her medication and pain relief with her GP that meant she wasn't in constant pain anymore and got her walking again . She enjoyed the activities so much and the staff always made a fuss of her . She has now moved to a care home near my mum ( her sister ) as the journey to visit every week at 83 was becoming harder . Mel handled the whole handover process so well and personally bought all her personal effects over and made sure she was settled in her new home . Thank you from the bottom of our hearts Mel and your team are amazing and I would definitely recommend The Lawns to anyone looking for care for their loved ones x

Thank you everyone at The Lawns, Dad was so lucky to be a resident with you for the last few weeks of his life.

Mum is very happy at West Eaton and the whole family are delighted with her care. The staff are lovely, it's in a gorgeous countryside setting and there are plenty of activities to keep residents occupied. I can't recommend West Eaton highly enough- thank you!

Wonderful staff each and everyone who works at the Manor, are kind and enthusiastic with fantastic personalities with all of the residents. The nursing staff, are great and extremely knowledgeable the residents have the kindest of care. All the boys and girls on the care team are extremely hard working and yet always have the time to sit and chat with residents as well as there visitors and keep everybody upto speed. Kitchen, cleaning, office, handyman/gardening and entertainment really go the extra mile. Bravo Team Abberton Manor.

Mum has been resident since April 2026. The Lawns has a friendly caring and patient team who helped her settle in well and provided Mum with all of her support needs. Mum enjoys the varied activities provided.

Our Mum was looked after by The Lawns for a relatively short period in June 2026. The care she received was first class. She loved her room, the excellent food and the nursing care was A1.

Sadly she passed away within a month of moving there but it did mean that the last few weeks of her life she was looked after like royalty. Wonderful home and very highly recommended.

West Eaton have made my Mum feel very welcome since she has been there for the last three months. The care she receives is second to none in all aspects. All the staff are so friendly and helpful we can not thank them all enough. The home has lots of activities going on throughout the week, helping to make West Eaton what it is today.

When I began looking for a care home for my mum, who has Alzheimers, The Lawns was instantly my first choice as it had such a lovely, friendly and warm atmosphere that I hadn't felt from other care homes. I was gutted that they had no vacancies, and when a room become available I was delighted as I knew this was a setting mum could be happy in. Initially mum was confused and distressed and it was quite upsetting but the staff are absolutely fantastic, and settled her. Not being local myself, I'm able to telephone and staff always find mum for me to speak to. I follow their social media page where I can see what activities she has been doing, and its lovely to see the residents partaking and enjoying a variety of activities. Mum enjoys the food and has put on weight, has made friends and is always sat chatting when I visit. Its such a hard decision placing a relative in care and the staff have been so friendly and caring both to mum and me and I honestly can't thank them enough.

Summerdyne is a wonderful care home. I have complete peace of mind knowing my loved one is cared for to the highest standard, with care and compassion. They are also attentive to my feelings and needs as a loved one who visits regularly. I would recommend Summerdyne to friends and family if they ever required care.

What a lovely group work there and care and many thanks to them all, Muriel.

I can not speak highly enough of the care my mum has received at Newstead. It doesn't matter what day or time I visit I'm always welcomed and can see that my mum is being extremely well looked after by staff that really care. I'm very happy with all aspects of her daily care and the life she is living there . She is now living not just existing. A very big thank you to all the staff who work so hard to make my mums life the best it can be.

My father was at Summerdyne and was extremely well looked after and given great care and compassion by staff

Abberton Manor is set in beautiful grounds and activities often take place under the gazebos. It really is home from home.

I could not recomend this carehome highly enough.My father has been a resident for over a year.The staff are delightful and do an amazing job. Food is always freshly prepared and delicious . I have been able to order lunch and eat with dad for a small cost. There are many activities during the week and visits from musicians choirs and more. I didnt think care homes could be like this ! There are lovely grounds to wander in including a walled garden ...my dog is welcome too!

I would recommend Newstead to anyone faced with the dilemma of finding a care home that really "cares", because on a daily basis they demonstrate they really do.

Mandy & Steve and sister in law Alison

My father went in to The Lawns in May last year. He was welcomed the minute we walked through the door. The staff were very attentive and settled him in his room. He seemed very happy being there. I did visit him quite often and was welcomed by management and staff. Always a smiling face on reception when I arrived and they were very helpful in helping me with queries. He was in there for over twelve months and was looked after well from beginning to end. The staff always rang me if there was a problem or queiry. I'd certainly recommend the home to anyone.