Nowton Court Village, Bury St Edmunds, Suffolk
Nowton Court Village
Nowton Court Village

A Warm Welcome Awaits - Whether you are in search of a permanent residence or a short term home from home, Nowton Court Village is a place where you can live life at your own pace.

A collection of exceptional rooms, suites and apartments provide the ideal abode for retirement, respite, convalescence or simply a retreat.

Nestled within beautiful mature gardens, bordering the 200 acre Nowton Park, there is always an opportunity to embrace a beautiful view or enjoy a breath of fresh air.

And with the reassurance of twenty-four support, there when you need it, peace of mind is guaranteed.

Group: Heritage Manor Ltd

Retirement Village: Yes

Type of Service: Extra Care Housing (Private)

Tenures: Rent

Property Information: 25 Properties

Care Offered: Elderly Care

Facilities & Services: Personal Care • Respite Care • Restaurant (open to public) • Dining Room (residents only) • Meals Prepared On-site • Café / Bar • Garden • Guest Suite • Hobby / Activities Room • Library • Lounge • Treatment Room • Chiropody • Cleaning • Hairdressing • Housework • Laundry Service • Shopping • Broadband Internet (available for each unit) • Minibus or other transport • Near Public Transport • Lift • Wheelchair Access

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

Directions:

From the M11 junction 9, Take the A11 signposted Newmarket & Norwich. After passin Newmarket merge with the A14. Continue along the A14. At junction 44 leave the A14 and at the first roundabout take the 3rd exit onto A134, signposted Bury St Edmunds (East). At the second roundabout take the 2nd exit onto A134. At the third roundabout take the 2nd exit onto the A1302, signposted Town Centre and Haverhill. At the fourth roundabout take the 1st exit on to Nowton Road, signposted Hawstead. After approximately one mile the entrance to Nowton Court is on the left.

Visiting:

Nowton Court is situated just to the south of Bury St Edmunds off the A143. Bury St Edmunds is easily accessible to London and the Midlands with the A14 linking it to M11 and A1(M). There is a regular train service from London Kings Cross to Cambridge (journey time approx. 55 minutes). with a connection to Bury St Edmunds. The nearest international airport is London Stansted 46 miles (74km) from the property

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Nowton Court Village has a Review Score of 9.7 (9.741)

The Review Score of 9.7 (maximum of 10) for Nowton Court Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Nowton Court Village in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Extra Care Housing / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Extra Care Housing receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.741 for Nowton Court Village is calculated as follows: ( (91 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 116 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Extra Care Housing to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Extra Care Housing needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Nowton Court Village is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nowton Court Village?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nowton Court Village

  • Resident / Service User
    3
  • Respite Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I was admitted following a serious fall at home.
I called the ambulance and was examined by two excellent paramedics.
My rib cage was damaged which caused a great deal of pain and difficulty breathing.
My daughter insisted that I come here for a complete rest as I am 87 years old tomorrow. I have been caring for my husband for the last three years before he was admitted to the care home in September.
The staff at Nowton Court have all been excellent, showing sympathy and understanding. All the meals have been well presented and the food is excellent.
I am returning home today, feeling better, refreshed and with increased movement and far less pain.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In times of crisis, the manager and all her staff have been fantastic. Very caring people, very willing to help and burden a lot of responsibility.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I booked in a visitor in order to visit my wife in a nearby nursing home. The building was magnificent, the staff friendly and helpful and the room excellent and the food fine.
I was called away prematurely, but would certainly visit again.
More residents would have made the experience more socially stimulating.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I only stayed a week, it was excellent.
All the staff looked after me all the time and I had excellent meals all week.
When I'm next in the hospital I would love to come to you again. I will let you know when I will be available to come back, possibly for a longer time.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is a high level of care and kindness from the committed staff who work at Newton Court. They have the well-being of their clients at the utmost and always try to sort out issues quickly and efficiently.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Nowton Court Village is a fabulous care home where the surroundings are beautiful the facilities are appropriate and accessible without being clinical.
The staff are amazing. They have shown nothing but care, dignity and respect for my mother, helping us to access medical professionals when required. Nothing seemed to much trouble. I cannot recommend Nowton Court Village Highly enough.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is my second stay at Nowton. The first, 2 years ago, was when I needed care with a broken ankle. More recently, for respite after a hospital stay following a chemotherapy reaction. The surroundings here are beautiful and they get all the basics right (food, comfort, cleanliness and safety).
What sets them apart is the staff. Teamwork is of the highest order. Everyone is well briefed and also takes a personal interest. The manager liaises with other professionals such as GP and healthcare professionals etc. The staff are all friendly, caring and diligent. I would definitely recommend it.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came to Nowton Court Village after spending 5 weeks in a hospital. I did not feel he was moving forward so I booked him into Nowton Court Village. I also stayed and because I had no worries about shopping, cooking etc; I could help him improve. This is an ideal place to recuperate and have extra service i.e. washing done, rooms cleaned and choice of food. The views are beautiful as the building stands within Nowton Park and there is wildlife to watch from every window. I would recommend Nowton Court Village for anyone requiring a peaceful place to recover and regain strength.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I stayed for a period of 5 weeks for convalescence following a major operation. The room I had was a very good size with an adjustable bed, reclining chair, T.V, tea making facilities, and a modern en-suite with a wet room all of which was extremely comfortable. The staff were very attentive, courteous and friendly and nothing was too much trouble. Unfortunately, the food was not 5* standard due to the fact that they were between chefs and there was no choice of main courses at lunchtime. However, the staff who had to cover served up tasty meals, and if you couldn't eat what was on the menu they would make you an alternative. Meals could be taken in your room if preferred.
I had a very pleasant stay in wonderful, peaceful surroundings which certainly made me have a speedy recovery. I also availed myself of the facilities of the Heritage Well Being Centre, manned by very friendly girls.
Regular activities were provided but I only went to one session of Chair Tai Chi. I wished I had gone to more.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A warm welcome. Very friendly, helpful staff. Good food and plenty of choice. Beautiful room with excellent facilities. Gorgeous grounds and relaxing setting. Took advantage of some pampering in the well-being centre. Aware of lack of chef and kitchen staff. They are having to cover, do extra shifts and even come in from holiday, but their work was still exemplary. "No trouble at all" was the response from the concierge 24/7 no matter what they were asked to do.

How likely would you be to recommend Nowton Court Village? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Nowton Court Village

Staff Profiles

Rosemary

Rosemary Lawson

Job Title: House Manager

Joined: 2011

Description:

I would like to wish you all a very warm welcome to Nowton Court Village, which is situated within the beautiful grounds of Nowton Park, Bury St Edmunds. I have been working within the ‘Health Care Sector’ for many years; both in hospital and community environment’s.

My career started as a ‘Clinical Surgery Assistant’ in Northampton General Hospital where I experienced dealing with people who sometimes found themselves in unfamiliar surroundings and needing reassurance. I thoroughly enjoyed this time in my life and relished being able to offer them a hand to hold and comforting support with a friendly smile, when they were feeling vulnerable.

Upon moving back to Suffolk in 1985 I studied for a Diploma in Health and Social Care, whilst working for a local domiciliary care agency. I worked extremely hard and was promoted to the position of Senior Care Coordinator in 2009.

I joined the team at Nowton Court in 2011 as Deputy Manager and with my knowledge of care quickly recognised became ‘Care Support Manager’ in 2012. To my delight I was appointed as ‘House Manager’ in 2015 which I am thoroughly enjoying whilst opening up new avenues at Nowton Court.

I strongly have a passion for the elderly to remain independent and to manage their day to day living within a safe environment. Nowton Court is a Private Assisted Living Complex which offers the freedom of choice with the reassurance of the 24 hour Concierge service; elements of care can be provided as a different arrangement based on the domiciliary structure. I believe that the care provider we offer is one of the best in the country and working with my own experiences and knowledge, Nowton can offer an excellent home for many.

Simply Nowton takes the daily chores out of daytime living so that residents can cherish their senior years how they wish, whilst not feeling that their important independence has been taken away from them.

Miss Rosemary Lawson
House Manager