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Care Home Owned by Heritage Manor Ltd in Essex

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Heritage Manor Ltd in Essex

Only the locations & reviews in Essex for Heritage Manor Ltd are showing below.

View the details of all 7 locations (with 510 reviews) owned by Heritage Manor Ltd

Heritage Manor Ltd Locations in Essex (1)

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1 Care Home owned by Heritage Manor Ltd in Essex
Abberton Manor Nursing Home

Layer Road, Abberton, Colchester CO5 7NL 

9.9 62 reviews
"My brother has been a resident full time for the previous 7 months, having received earlier intermittent respite care. I have been…"   Read all 62 reviews
Location Type Care Home

Abberton Manor is an established, well-respected nursing home, located in a listed Queen Anne Manor house, set in acres of formal lawns and woodland, enjoying unspoiled views over the Roman River Valley. The home, which is gold standard End of Life commended,… Read more about Abberton Manor Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 26 Rooms from £1,400 / week

Heritage Manor Ltd Reviews in Essex (62)

9.9

Heritage Manor Ltd has a Group Review Score of 9.9 (9.886) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Manor Ltd must have a Review Score.

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Review of

Abberton Manor Nursing Home

from Martine T (Sister of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident full time for the previous 7 months, having received earlier intermittent respite care. I have been impressed by the care provided by all the staff at Abberton Manor, which is professional, prompt, and above all, kind and thoughtful. My brother has multiple needs, both
physical and mental, and at times can present challenges, but he is treated with patience, in a friendly, cheerful and open environment. Family members are always warmly welcomed and encouraged to participate in the life of the manor, as well as being kept up to date on care issues in a timely manner.
Reply from Sarah Bond, Administrator at Abberton Manor Nursing Home

It is our pleasure and privilege to care for your brother. Thank you for your review. We appreciate you taking the time to submit it.

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Review of

Abberton Manor Nursing Home

from R L (Wife of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Husband spent nearly 3 weeks at Abberton Manor before he passed away - The staff were so lovely with their care and empathy, couldn't have wished for a better nursing home for my husband. Wonderful care, gracious surroundings and care that actually cared for the well being of their residents - made
so much difference to my life and to my husbands.
Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Thank you for taking the time to leave a review. It was a pleasure to care for your husband and see you and your family on your visits. Kind regards

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Review of

Abberton Manor Nursing Home

from Ruth K (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abberton Manor is a spacious, peaceful nursing home set in beautiful surroundings. Dad has a lovely room which is always clean and tidy. Staff are aware of his medical needs and keep us well informed. Meals are a highlight of the day and I can personally recommend the chocolate and pear tart! Staff
are extremely friendly and take time to tell me what Dad has been doing. This week he had the opportunity to take part in various activities including exercises, fudge tasting, bingo, chess, a picnic, weekly visit from local school children and dog cuddling! An outstanding home with exceptional staff.
Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Thank you for taking the time to leave a review. It is a pleasure to care for dad, and we enjoy it when both you and your sister visit.

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Review of

Abberton Manor Nursing Home

from Muriel S (Wife of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved from another care home can not believe the difference. This one is so efficient and caring. Nothing is too much trouble and they go the extra mile. My husband seems really happy there and everyone seems involved in the care and attention.
Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Thank you for taking the time to post a review. Its a pleasure to care for your husband and we are always happy to see you when you visit.

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Review of

Abberton Manor Nursing Home

from A P (Relative of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My close family member was intrusted into the care of Abberton Manor.
She had a beautiful room well maintained and equipped for her needs..Her complex dietary requirements catered for, Providing something especially cooked when requested.
Her medical needs nursed in a kind and professional manor.The
carers lovely to her.
She was given the opportunity to take part in the activities provided.
The relationship support and kindness shown to myself from office, management, housekeeping, chefs, entertainment, carers and maintenance
Staff very good.Any minor problem efficiently and effectively dealt with.
She was comfortable and settled there.
THANK YOU ALL
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Review of

Abberton Manor Nursing Home

from Adrian G (Brother of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at the manor for about 3 months and he has settled in completely - this is a testament to the excellent, professional care and that staff genuinely care about the welfare and happiness of the residents. In the background so to speak, the rooms and facilities are very well kept. The
meals and food and ample opportunity for residents social interaction if wished. Also in this background is a comforting, lasting hint of the manor and grounds grand past.
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Review of

Abberton Manor Nursing Home

from Alan B (Brother of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was at Abberton Manor from October 2033 to December 2024. During that time the care and consideration given to her was excellent. The nurses and carers went above and beyond to make her feel welcome and comfortable. I would like to thank all of the staff at the home for their kindness to her
and to me.
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Review of

Abberton Manor Nursing Home

from Paula H (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum started at Abberton Manor in March 24.
Mum was not well at all at the start of her stay but 3 months on Mum is doing amazing.
All the team are amazing.
A special mention for one member of staff in particular on the entertainment team who my mum loves.
Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Hi, thank you very much for taking the time to leave a review, it is an honour to be able to care for Mum and we all enjoy seeing you and your family during your visits.

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Review of

Abberton Manor Nursing Home

from Graham B (Son of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First-class care! All the staff do their absolute best for Mum and treat her with great respect and kindness.
Thank you to everyone at Abberton.
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Review of

Abberton Manor Nursing Home

from Martin M (Husband of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made to feel welcome. Staff are friendly, always available to answer any questions.
Not only do they provide outstanding care for my wife they are also very comforting to myself. I would highly recommend this home and I am forever grateful for all that they do.
Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Hi,
Thank you very much for taking the time to complete a review. I will pass your compliments to the team. It is a pleasure to care for your wife and we look forward to your visits.

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Review of

Abberton Manor Nursing Home

from Pamela B (Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved here at the end of October 2023 after 28 years in a certain area. My brother lives close by and I asked him and his wife to find me a nursing/care home in their area. After some time and many visits to other places, they decided Abberton Manor fulfilled my exacting requirements, not too many
residents, great architecture, rooms with high ceilings and in spring/summer a garden to sit in. It has been an eye-opening experience for me, the staff day and night (nursing, catering) in fact everyone from top to toe has been very caring and attentive at all times. I cannot answer value for money as I have no input for this, my brother deals with all financial matters.
Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Thank you Pamela for your kind words, we are glad you are enjoying your new home.

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Review of

Abberton Manor Nursing Home

from Leslie F (Brother of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and my family would like to say a big thank you to all the staff at the Abberton Manor Nursing Home for the truly great care that they gave my brother during his time there before he passed away. We were so very happy with the way we were welcomed when we visited my brother.
Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Thank you for taking the time to write this review and for your kind words. It was a pleasure to be able to care for your brother and meet you and your family.
Kind regards.

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Review of

Abberton Manor Nursing Home

from Jemma M (Daughter-in-law of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was worried about my dad spending his last days in a care home but as soon as we got to Abberton Manor Nursing Home, the staff where lovely. The respect and the care he received were beautiful. Couldn't ask for a better place for him to spend his last days and can’t thank the staff enough.
Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Thank you very much for taking the time to write a review and for your kind words, I will ensure to pass this on to the team. I would like to say that it was a privilege to be able to care for your dad.
Thank you again.

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Review of

Abberton Manor Nursing Home

from D D (Son of Resident) published on 23 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abberton Manor Nursing Home is like a home from home where you very quickly sink into the ambience which is like a "warm blanket on a cold day". The bedrooms with bathrooms are so comfortable but the best feature of Abberton Manor, without a doubt, is the staff who I would describe as friendly and caring.
Care homes, by their nature, are expensive but Abberton Manor stands "head and shoulders" above the norm. Very well done!
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Review of

Abberton Manor Nursing Home

from Jean D (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and respect my mother has received since arriving at Abberton Manor Nursing Home in June 2023 has been excellent. It is a great relief that her personal care and safety are professionally administered and her psychological welfare is addressed and communicated with me.
Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home

Many thanks for your review, we are honoured to care for your mother and are very grateful for your review. Regards.

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Review of

Abberton Manor Nursing Home

from N S (Friend of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abberton Manor Nursing Home is a beautiful care home. The garden areas and bedroom views are breathtaking. We are always greeted with happy staff and made to feel very welcome. I cannot praise and recommend this home enough.
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Review of

Abberton Manor Nursing Home

from J H (Sister of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I will always be grateful to every member of staff at Abberton Manor for looking after my brother during the last few weeks of his life with such care and compassion but also with plenty of lightheartedness and humour, which he really enjoyed.
I am also grateful to the staff for their kindness in looking
after me too and for all the cups of tea and coffee and the many much-needed hugs.
Walking into Abberton Manor felt like walking into a lovely big family home. It was obviously an amazing place in its heyday, and now the grandeur is a little faded, but somehow that just adds to its warm and comforting feel.
Abberton Manor is a lovely place full of lovely, caring people.
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Review of

Abberton Manor Nursing Home

from Michael M (Son of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her last 12 days in Abberton Manor. During this time, her care was excellent. All the staff, especially the nurses and carers, were warm, kind and caring. The family were extremely grateful that the staff ensured she was comfortable and pain-free throughout her short stay. Many thanks.
Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home

Thank you so much for taking the time to write this review, which I appreciate is a very painful time for you and all of your family. I am pleased to know that your mum was settled and comfortable whilst she was with us. We felt privileged to have been able to support your mum on her next journey. I will pass your kind comments to the team, who will also join me in sending our condolences to you and your family and wish you well in the future.

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Review of

Abberton Manor Nursing Home

from L W (Grandson of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother was admitted here from hospital and to be honest any care setting would not have been a preferred option. However she looks well looked after when I visit her, she is looking far healthier than when she was living at home so obviously needed that level of support in hindsight. Staff have
been very welcoming, friendly and helpful both in the flesh and over the phone. It's a lovely environment to visit and is clean tidy and homely also allowing dogs to visit, which is great for both myself and my grandmother. I do feel she is safe and in a good environment where she is thought of very fondly. Thank you.
Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home

Thank you very much for your kind comments, your nan is lovely and we have taken her to our hearts. We are very happy to hear that you are pleased she has settled so well. We look forward to looking after her during her time with us at Abberton Manor. I will pass your kind comments to the team who I am sure will be delighted with the feedback.

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Review of

Abberton Manor Nursing Home

from Gill M (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a serious fall at home last August, it was soon apparent that my mum was in need of 24-hour nursing care. I had no hesitation in approaching Abberton Manor as they had previously nursed my dad so well during the last weeks of his life in 2020. I was so relieved to find that they had space
for mum, and she was soon settled in a lovely room in which she could begin her recovery. All of the staff were devoted to mum's care and well-being and treated her with such kindness, patience and compassion during those first weeks when she was in so much pain. The staff at Abberton nursed mum back to health and gently encouraged her to get up and dressed every day so she was able to eat her meals in the lovely dining room, and enjoy the comings and goings and activities in the homely lounge. I was so pleased to see mum regaining her weight and strength. Mum now regards Abberton as her home and I am very happy that she is now there permanently where she continues to thrive.
Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home

Thank you so much for taking the time to complete a review, myself and the team greatly appreciate your feedback, we are very pleased to hear that both you and your mum are happy that she is at Abberton Manor and we hope she continues to live her life as she pleases in her latter years. I will pass your lovely comments on to the team, once again thank you for your kind remarks.

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Awards / Recognitions (3)

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