Heritage Manor Ltd in Worcestershire | 3 Care Homes

Review of
The Lawns
from T E (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Mom went in to the Lawns Nursing Home at the end of November 2025, since being there she has put on weight and has made such good progress, I cannot fault the home or the staff at all, it is a wonderful happy place and feel so lucky that mom got a place there. It's the best decision that we could have

made.

Reply from Melanie Dawson, Manager at The LawnsThanks you for allowing us to be your mums care solution it is lovely to have her as part of our family here Mel

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Review of
The Lawns
from Cathy G (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

We cannot thank the whole team at The Lawns for their care and compassion whilst caring for my dad. Although his stay proved to be short, he was so well looked after and his end of life care was excellent.
Thank you.

Reply from Melanie Dawson, Manager at The LawnsIt was a pleasure to offer the care solution to get Dad close by so that you could all spend that quality time with him thank you for your comprehensive review Mel

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Review of
Summerdyne Nursing Home
from Libby M (Regular Volunteer) published on 26 January 2026 Submitted via Website • Report

Overall Experience

A wonderful place to work/ volunteer. I was welcomed with open arms. I started at the end of the summer and usually go in twice a week. The residents are always clean and dignified. The staff are attentive and truly caring. The managers/ admin staff are all fantastic and supportive of us and the residents.

It's a lovely atmosphere. One of a kind care home that truly deserves positive recognition. All staff work in an inclusive, person-centred way which helps the residents to remain independent as possible for as long as possible and to keep up positive mental well-being.

Reply from Paula Lees, Manager at Summerdyne Nursing HomeThank you for your lovely words they are greatly appreciated. You have been a ray of sunshine and your lovely caring manner and enthusiasm has brought so much pleasure to the residents lives and they love the visits of Cosmo and lola and Pearl .

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Review of
Summerdyne Nursing Home
from J P (Daughter-in-law of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My mother in law spent over 5 years at Summerdyne and she was very happy there.
She was well looked after and the staff treated her like family, she struggled to communicate however the staff spent time and effort getting to know her, chatting to her and ensuring she had the opportunity to communicate

her needs.
Sadly she passed away after a long battle and we are so grateful to Summerdyne for all the care and love they showed her over the years and in her final days. They made such a difference to her life and made it easier for us as a family knowing how well she was cared for.
Thank you.

Reply from Paula Lees, Manager at Summerdyne Nursing HomeThank you so much for your review. She was a pleasure to care for and we are missing her beautiful smile as much as you are. We are very grateful for all the support you gave to us too and you and the family will be missed , we wish you all the best .

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Review of
The Lawns
from Joanne H (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

Mum moved into the lawns in February from another care home where we had a bad experience. Mel was great in helping us move mum and as soon as we arrived I just knew things would be good and they were. The staff are so caring and get to know each resident so well knowing their likes and dislikes and

ways to support them emotionally. Mum had limited mobility but was still included in everything they did. There are so many activities going on and Kirsty always cheered everyone up. The personal care was always provided as and when it should be. The nurses were always there when we wanted to discuss anything. Everyone was so kind the cleaners the handy man the reception absolutely everyone. At the end of mums journey every one was there and nothing was too much trouble and my mum and our family were supported so well. I am forever grateful to all of you for providing a loving home for my mum and giving us the opportunity to make some great memories in the time she was with you. Thank you.

Reply from Melanie Dawson, Manager at The LawnsThanks very much for this lovely and comprehensive review of our service, your mum has been missed greatly by us all. I will pass these comments onto the team Mel

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Review of
The Lawns
from Janet C (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My mum was at the The Lawns Nursing Home from October 2025 after a long stay in hospital. Straight away she was treated with respect and given back her dignity. She was well cared for, kept clean and tidy. Had her hair done and nails painted, which she enjoyed. She sat at the table for meals with friends

she made and enjoyed the conversation over a glass of wine. The staff were wonderful, nothing to much trouble, made her laugh again. All this made my Mum short stay pleasurable.

Reply from Melanie Dawson, Manager at The LawnsThank you for your review, the positive comments are appreciated and i will pass these on to the team Melanie

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Review of
The Lawns
from Wendy P (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

We were very happy with The Lawns. The staff are all lovely. They made mum feel welcome and helped her to settle in. The staff ensure that the care each resident receives is personalised to their needs and they are super patient whilst doing this. There was always something going on and it was mum's

choice to join in or not. She enjoyed the food and thought the "house" was beautiful. We were never concerned for her safety or wellbeing which was a huge relief after she'd been struggling- but determined -to stay in her own home. Her room was nice and she enjoyed having assisted showers (something she refused at home!) and she even had her hair done. Personally, I enjoyed chatting with other residents and staff and always felt welcome when I arrived to visit.

Reply from Melanie Dawson, Manager at The LawnsThank you for your lovely review, it was a pleasure for us to be the care solution for your mum, the team work hard to make a difference and it is so gratifying to see this recognised, i will pass your comments on. Melanie

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Review of
The Lawns
from Jeff S (Son of Resident) published on 19 December 2025 Submitted via Website • Report

Overall Experience

I wish to thank all the staff at the Lawns who were superb in looking after the welfare of my father for the past two and half years. My father was extremely grateful and I cannot praise the staff enough. My father got to know them so well and he so much enjoyed their company. We will always be grateful

to Mel and her team for looking after Phillip and making his life more enjoyable.

Reply from Melanie Dawson, Manager at The LawnsThankyou for your lovely review it was our absolute pleasure to be your fathers care solution and i know he will be missed by all
Mel

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Review of
The Lawns
from Janet P (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

From the initial enquiry as to a vacancy for end of life care for mum, giving advice and guidance how to achieve the care, to in fact mum being made to feel comfy and welcome all of this only taking a few days. The staff were attentive to both mums needs and meeting expectations of the family, they

quickly became familiar with her needs that were ever changing. The staff kept family up to date as care changed. Thank you for making mums final days as comfortable as possible.

Reply from Melanie Dawson, Manager at The LawnsThankyou for entrusting our team with your mums care and we are so pleased that you were all supported and comfortable. Melanie

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Review of
The Lawns
from Anne P (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

The Lawns Nursing Home is perfect for my Mother. She's has moved from her home in Birmingham and the transition has been made very easy, helped by the brilliant Manager and Staff. She has settled and is happy in her new environment, chatting with the Carers who look after amazing well.

The Manager

has been a massive support to me at this difficult time and for that I will be eternally grateful.

Reply from Melanie Dawson, Manager at The LawnsThanks very much for your lovely review we are so pleased you and your mum are enjoying our care. Melanie

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Review of
Summerdyne Nursing Home
from I M (Resident) assisted by family/friend published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

The care I received as a resident was outstanding. The standard of care is exceptionally high and truly person centered. There is strong support from Paula (the manager), but every single member of staff deserves recognition - each one has been kind, professional and respectful. The team shows a genuine

desire to help others and consistently works well under pressure while maintaining kindness and compassion. I am very grateful for the wonderful care and support I received. Thank you.

Reply from Paula Lees, Manager at Summerdyne Nursing HomeThank you very much for you lovely appreciation. You were a pleasure to support so that you could get fit to go home ,also thank you for all your hard work in our gardens it was an inspiration for us and we will endeavour to keep up the great work you have started .

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Review of
The Lawns
from S G (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

We were fortunate enough to get our Dad a place at the Lawns for some much needed Respite care, this was all done with little notice for all involved. The Team at the Lawns made it happen and the staff were very warm & welcoming. They had an efficient caring and nursing team whom Dad grew very fond

of, we felt he was well looked after and incredibly safe in their care during this time. As family members, we were fully encouraged to be involved and informed in all decisions and we were also well looked after during dad's stay. There is a very happy content buzz about this nursing home from both residents and staff.

Reply from Melanie Dawson, Manager at The LawnsThankyou for such a lovely review I will make sure the team hear your kind words. It was a pleasure to be the solution for care Mel

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Review of
The Lawns
from M P (Brother of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

My sister was admitted to The Lawns care home following a number of severe strokes.
The respect, compassion and nursing care was outstanding and meant that we were able to spend valuable time with her during the last few months of her life.
In particular I would like to mention Issy, Becka and Shelley

who were able to communicate with her in a way that we weren't. The way they looked after her, did her hair and sang to her during her showers was a great comfort to me and her two children.
I will always be grateful to Mel and her team for the care provided.

Reply from Melanie Dawson, Manager at The LawnsMany thanks for your review it is a pleasure to be the care solution and i will be pass your comments onto the team Mel

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Review of
The Lawns
from Karen H (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

My Father and Stepmother have been residents at The Lawns for about 7 weeks and the staff in this wonderful home are exceptional. They are friendly, caring and professional and create a safe and homely environment with community spirit.
I can't thank Melanie, the manager enough for accommodating both

our parents at such short notice and supporting us through the emotional process of transitioning from home to Nursing home, including the CHC assessment.
She is truly amazing!
My Father is frail and has many medical, nursing and care needs. The nurses and carers are excellent.
He receives monitored and reviewed individualised care, concerns are addressed and we are kept informed.
His room is light, comfortable ,clean and tidy with ample space for cherished possessions and there's always a friendly and willing person on hand with the offer of support and refreshments when needed.
Thank you all so much

Reply from Melanie Dawson, Manager at The LawnsMany thanks for this lovely review, i will ensure that the whole team receive your kind words. It is a pleasure to be the care solution that has made a difference to your parents. Melanie

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Review of
Astley Hall Care Home
from Wendy A (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

I live overseas so when my mum was admitted from hospital to Astley Hall I was very nurvous, I can honestly say the transition from hospital to the home went very well, all thanks to care team & management. I recently visited my mum, it was lovely to see how well mum is being cared for. I regularly

see photos on there social media page & read the daily notes via the "Relatives Gateway" & can see how well mum is being looked after, you can really see the "carers" do care.
You are always made to feel very welcome, I did have some meals when I visited & was lovely to have freshly home cooked meals.

Reply from Jayne Rose, Administrator at Astley Hall Care HomeThank you for your very kind words they will be shared with the team. The relatives gateway is a great way for families to see how their loved one is being cared for and activities they are joining in with. We look forward to your visit the next time.

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Review of
The Lawns
from G G (Friend of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

I found all the staff very helpful with anything I inquired about. Ivy was looked after,with love, and compassion,nothing was too much trouble to any member of staff.
The nursing staff, were very informative and supportive, especially during the last few days.
Everywhere was very clean,and always

lots of activities going on each day

Reply from Melanie Dawson, Manager at The LawnsThankyou so much for allowing us to be the care solution and i will pass these lovely comments onto the team Melanie

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Review of
The Lawns
from Enid S (Wife of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

The Lawns was always clean, tidy and fresh when entering and throughout the whole building. The garden areas were pleasant to sit and enjoy in the warmer weather. The information boards were very useful to see the upcoming events.
When my husband first went into The Lawns, the staff were very keen

to know as much information about him as possible, to allow them to engage and offer him appropriate activities where possible, and this proved very useful as time went on.
The staff were always very pleasant, cheerful and professional. It was apparent that the care they gave was more than the basic 'meeting the needs'. They always showed respect, dignity and great understanding to my husband, and in the final few days, they helped the whole family understand and come to terms with the situation.

Reply from Melanie Dawson, Manager at The LawnsMany thanks for your review and for allowing us to be the care solution for your husband.

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Review of
Astley Hall Care Home
from Louise B (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

Father in law has been here twice. First time for two weeks. Now permanent. The team here work well together. All friendly. If we are unsure of anything the manager is very approachable to discuss. Issues are looked into and dads well being is taken in hand , we have no issues . He is at Astley Hall

due to his choice as well as his best interests.

Reply from Jayne Rose, Administrator at Astley Hall Care HomeThank you for your very kind comments, they are much appreciated and will be shared with the team.

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Review of
The Lawns
from James S (Son of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

I am the son of one of the residents who has been there since June 2025.
My Mother had been extremely ill in hospital prior to attending the Lawns, the Lawns Manager was extremely helpful and friendly and visited her in hospital prior to arranging to accommodate her at the Lawns.
All the staff at

the Lawns are very helpful,kind and understand that each resident has different needs.
The care given to my Mum has been exceptional and I am truly grateful for all they have done for her.

Reply from Melanie Dawson, Manager at The LawnsThanks for your review and your lovely comments about our care of your mother, i will pass these comments onto the team Mel

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Review of
Summerdyne Nursing Home
from C G (Son of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother was at Summerdyne for two years. She settled in and made it her home. All staff were friendly and cared for well. I was happy for my mum to live at the home. She had been in her own home until she was 100 years old. She enjoyed the company of people and children visiting from the local school.

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Care Homes Owned by Heritage Manor Ltd in Worcestershire

Heritage Manor Ltd Locations in Worcestershire (3)

Heritage Manor Ltd Reviews in Worcestershire (260)

The Lawns

The Lawns

Summerdyne Nursing Home

Summerdyne Nursing Home

The Lawns

The Lawns

The Lawns

The Lawns

The Lawns

The Lawns

Summerdyne Nursing Home

The Lawns

The Lawns

The Lawns

Astley Hall Care Home

The Lawns

The Lawns

Astley Hall Care Home

The Lawns

Summerdyne Nursing Home

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