Heritage Manor Ltd in Worcestershire | 3 Care Homes

Review of
The Lawns
from S G (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

We were fortunate enough to get our Dad a place at the Lawns for some much needed Respite care, this was all done with little notice for all involved. The Team at the Lawns made it happen and the staff were very warm & welcoming. They had an efficient caring and nursing team whom Dad grew very fond

of, we felt he was well looked after and incredibly safe in their care during this time. As family members, we were fully encouraged to be involved and informed in all decisions and we were also well looked after during dad's stay. There is a very happy content buzz about this nursing home from both residents and staff.

Reply from Melanie Dawson, Manager at The Lawns

Thankyou for such a lovely review I will make sure the team hear your kind words. It was a pleasure to be the solution for care Mel

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Review of
The Lawns
from M P (Brother of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

My sister was admitted to The Lawns care home following a number of severe strokes.
The respect, compassion and nursing care was outstanding and meant that we were able to spend valuable time with her during the last few months of her life.
In particular I would like to mention Issy, Becka and Shelley

who were able to communicate with her in a way that we weren't. The way they looked after her, did her hair and sang to her during her showers was a great comfort to me and her two children.
I will always be grateful to Mel and her team for the care provided.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your review it is a pleasure to be the care solution and i will be pass your comments onto the team Mel

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Review of
The Lawns
from Karen H (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

My Father and Stepmother have been residents at The Lawns for about 7 weeks and the staff in this wonderful home are exceptional. They are friendly, caring and professional and create a safe and homely environment with community spirit.
I can't thank Melanie, the manager enough for accommodating both

our parents at such short notice and supporting us through the emotional process of transitioning from home to Nursing home, including the CHC assessment.
She is truly amazing!
My Father is frail and has many medical, nursing and care needs. The nurses and carers are excellent.
He receives monitored and reviewed individualised care, concerns are addressed and we are kept informed.
His room is light, comfortable ,clean and tidy with ample space for cherished possessions and there's always a friendly and willing person on hand with the offer of support and refreshments when needed.
Thank you all so much

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for this lovely review, i will ensure that the whole team receive your kind words. It is a pleasure to be the care solution that has made a difference to your parents. Melanie

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Review of
Astley Hall Care Home
from Wendy A (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

I live overseas so when my mum was admitted from hospital to Astley Hall I was very nurvous, I can honestly say the transition from hospital to the home went very well, all thanks to care team & management. I recently visited my mum, it was lovely to see how well mum is being cared for. I regularly

see photos on there social media page & read the daily notes via the "Relatives Gateway" & can see how well mum is being looked after, you can really see the "carers" do care.
You are always made to feel very welcome, I did have some meals when I visited & was lovely to have freshly home cooked meals.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your very kind words they will be shared with the team. The relatives gateway is a great way for families to see how their loved one is being cared for and activities they are joining…read more

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Review of
The Lawns
from G G (Friend of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

I found all the staff very helpful with anything I inquired about. Ivy was looked after,with love, and compassion,nothing was too much trouble to any member of staff.
The nursing staff, were very informative and supportive, especially during the last few days.
Everywhere was very clean,and always

lots of activities going on each day

Reply from Melanie Dawson, Manager at The Lawns

Thankyou so much for allowing us to be the care solution and i will pass these lovely comments onto the team Melanie

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Review of
The Lawns
from Enid S (Wife of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

The Lawns was always clean, tidy and fresh when entering and throughout the whole building. The garden areas were pleasant to sit and enjoy in the warmer weather. The information boards were very useful to see the upcoming events.
When my husband first went into The Lawns, the staff were very keen

to know as much information about him as possible, to allow them to engage and offer him appropriate activities where possible, and this proved very useful as time went on.
The staff were always very pleasant, cheerful and professional. It was apparent that the care they gave was more than the basic 'meeting the needs'. They always showed respect, dignity and great understanding to my husband, and in the final few days, they helped the whole family understand and come to terms with the situation.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your review and for allowing us to be the care solution for your husband.

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Review of
Astley Hall Care Home
from Louise B (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

Father in law has been here twice. First time for two weeks. Now permanent. The team here work well together. All friendly. If we are unsure of anything the manager is very approachable to discuss. Issues are looked into and dads well being is taken in hand , we have no issues . He is at Astley Hall

due to his choice as well as his best interests.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your very kind comments, they are much appreciated and will be shared with the team.

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Review of
The Lawns
from James S (Son of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

I am the son of one of the residents who has been there since June 2025.
My Mother had been extremely ill in hospital prior to attending the Lawns, the Lawns Manager was extremely helpful and friendly and visited her in hospital prior to arranging to accommodate her at the Lawns.
All the staff at

the Lawns are very helpful,kind and understand that each resident has different needs.
The care given to my Mum has been exceptional and I am truly grateful for all they have done for her.

Reply from Melanie Dawson, Manager at The Lawns

Thanks for your review and your lovely comments about our care of your mother, i will pass these comments onto the team Mel

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Review of
Summerdyne Nursing Home
from C G (Son of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother was at Summerdyne for two years. She settled in and made it her home. All staff were friendly and cared for well. I was happy for my mum to live at the home. She had been in her own home until she was 100 years old. She enjoyed the company of people and children visiting from the local school.

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Review of
The Lawns
from Natasha T (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

The lawn showed our mother immense care. Every single member of staff worked tirelessly to provide the best of care and comfort. Mum spent her final six months at Th Lawns and our family will be always exceedingly grateful for the care and professionalism shown to Mum. We would recommend The Lawns wholeheartedly

to anyone considering residential or nursing care.

Reply from Melanie Dawson, Manager at The Lawns

It was our absolute pleasure to be your mothers care solution and i will pass your lovely words on to the team Melanie

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Review of
The Lawns
from Amanda P (Next of Kin) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the staff and manager of this home. Pleasant, friendly, always available to talk.
I have had the opportunity over the years to have access to a number of care homes, this is the best, clean, tidy and no smells often found in other places.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your lovely review it is pleasure to be the care solution Melanie

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Review of
Astley Hall Care Home
from Nicholas O (Son of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

I just visited Astley with no prior appointment to get a proper feel for it as we were looking at numerous options for a family member on full-time residential. Not only did they allow me in, but I also had a full tour and had a chance to see management and stay within the normal working environment.

Based on the professionalism and care packages offered and provided and exceeded the decision was without question the correct one. We would recommend Astley 100% in all aspects.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your very kind comments, they are much appreciated and will be shared with the team. We are pleased you chose to visit us and allowed us to care for your loved one.

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Review of
Summerdyne Nursing Home
from Paul A (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

A close friend recommended Summerdyne care/nursing home to the family. Every interaction with the carers and staff was excellent and of the highest standard. My brother, sister and I have nothing but praise for the care mother received.

Reply from Paula Lees, Manager at Summerdyne Nursing Home

Thank you so much for your kind words we very much appreciate your feedback . It was a privilege to care for your mum and meet you and the rest of the family .

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Review of
The Lawns
from Linda B (Power of Attorney of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

My sister in law was transferred from Hospital to The Lawns. The level of care she received was exceptional. She was always kept clean and tidy, every need was met. Room always kept spotless. Nursing, carers, occupational therapists, Management and Admin staff always ready to answer any questions without

delay. Many activities going on here which is good therapy for those wishing to partake. I would have no hesitation in recommending this care home they go above and beyond your expectations. This care home is very well run.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your lovely review. I will ensure that the team hear about your kind feedback

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Review of
The Lawns
from Damian S (Son of Resident) published on 31 July 2025 Submitted via Website • Report

Overall Experience

During a very difficult period for our family, The Lawns Nursing Home in Kempsey became a true sanctuary for my father over the course of three months while he was extremely unwell. The level of care, compassion, and professionalism shown by every member of staff - from carers and nurses to the management

team - was nothing short of exceptional.

From the very first day, the team treated my father with dignity, patience, and warmth. They took the time to understand his needs, communicate clearly with our family, and ensure that he was not only safe and comfortable, but genuinely cared for. Their attention to detail, responsiveness to medical issues, and consistent emotional support made an enormous difference to his well-being - and to our peace of mind.

What truly stood out was the genuine kindness and dedication that permeated every interaction. The staff went above and beyond, always with a smile and a kind word. Simply amazing people! Thankyou to you all.

Reply from Melanie Dawson, Manager at The Lawns

Thankyou for your comprehensive review, it was a pleasure to be part of this care solution and i will ensure that the team are aware of your review.

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Review of
Astley Hall Care Home
from S O (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

From the 1st meeting to entry and on going care, the staff have gone above and beyond to make it homely and an absolute pleasure to visit. Care plans are set for the individual's needs and i have no worries about the care both medical and personal as its all of very high standards The property is

listed and in lovely grounds making a calm and peaceful environment for all residents and visitors. I would definately recommend Astley Care Home for anyone looking for residential or respite care

Reply from Cindy Hawkins, Home Manager at Astley Hall Care Home

Thank you for your kind comments, I will certainly pass this onto the staff team. We are very fortunate to have such a beautiful home in a scenic setting.

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Review of
The Lawns
from Linda M (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report

Overall Experience

I cannot believe it's one week today since my Mum passed away at The Lawns. We as a family and me as her daughter will be forever grateful to the wonderful staff who loved and cared for her.
Mum's room at The Lawns was "her home " for the last three years. Bright cheerful and surrounded by her own

belongings we knew she was now safe and secure with excellent nursing care.
When Mum went into The Lawns she had ulcers on both of her legs - through the care she was given they became a distant memory.
The whole purpose of The Lawns community was to make the final years of her life comfortable and contented for which we have enormous gratitude. We would highly recommend this home.

Reply from Melanie Dawson, Manager at The Lawns

You mum was such a wonderful lady to care for, thankyou for you lovely review of our care I will pass these comments the team Melanie

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Review of
The Lawns
from Lester H (Son of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My father spent a few weeks at The Lawns on end of life care. The level of care he received was excellent. All staff showed a high level of empathy and professionalism throughout his stay. What this meant to the family cannot be underestimated, knowing his last days were in comfort and pain free.

Reply from Melanie Dawson, Manager at The Lawns

Thanks very much for your lovely review i will pass your comments to the team

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Review of
The Lawns
from Virginia H (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

Dad who is 91 has been a resident now at the Lawns for 2 years. His care is second to none. Dads dementia is slowly changing and we as a family are grateful that this is his home now where he is cared for and wonderfully fed ( the food always smells delicious) . Dad is content and above all safe.

Everyone when you enter the Lawns smiles and acknowledges you and it is spotlessly clean. Thank you for looking after our dad.

Reply from Melanie Dawson, Manager at The Lawns

Thankyou for a lovely review i will pass this onto the team as i know they will appreciate it

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Review of
Astley Hall Care Home
from Dale E (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

Aged 99, was admitted to hospital and deteriorated over 2 weeks. From there he moved to Astley Hall for 2 weeks respite care. He was so much happier with staff who really cared for him and had all his best interests at heart. He celebrated his 100th birthday after 3 days and he managed to enjoy having

a few close family members around him during the afternoon. The chef prepared a lovely assortment of afternoon-tea sandwiches, salad, savoury rice, cakes and scones for the visitors to enjoy. Although he was frail, he was able to sit in a comfy recliner chair, propped up with pillows to hear all the staff sing Happy Birthday to him. The staff were all so kind, warm, thoughtful and caring.
Unfortunately, Alfred went down hill and died a few days later. The staff made sure we knew the prognosis and kept us fully informed so we were able to be with him. He was treated with so much respect and consideration. They helped up through the journey and offered us lots of support.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

We are so pleased we were able to take care of Alfred and share in his special birthday celebrations. Thank you for your very kind comment.

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Care Homes Owned by Heritage Manor Ltd in Worcestershire

Heritage Manor Ltd Locations in Worcestershire (3)

Heritage Manor Ltd Reviews in Worcestershire (250)

The Lawns

The Lawns

The Lawns

Astley Hall Care Home

The Lawns

The Lawns

Astley Hall Care Home

The Lawns

Summerdyne Nursing Home

The Lawns

The Lawns

Astley Hall Care Home

Summerdyne Nursing Home

The Lawns

The Lawns

Astley Hall Care Home

The Lawns

The Lawns

The Lawns

Astley Hall Care Home

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