Heritage Manor Ltd in Worcestershire | 3 Care Homes

Review of
The Lawns
from Enid S (Wife of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

The Lawns was always clean, tidy and fresh when entering and throughout the whole building. The garden areas were pleasant to sit and enjoy in the warmer weather. The information boards were very useful to see the upcoming events.
When my husband first went into The Lawns, the staff were very keen

to know as much information about him as possible, to allow them to engage and offer him appropriate activities where possible, and this proved very useful as time went on.
The staff were always very pleasant, cheerful and professional. It was apparent that the care they gave was more than the basic 'meeting the needs'. They always showed respect, dignity and great understanding to my husband, and in the final few days, they helped the whole family understand and come to terms with the situation.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your review and for allowing us to be the care solution for your husband.

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Review of
Astley Hall Care Home
from Louise B (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

Father in law has been here twice. First time for two weeks. Now permanent. The team here work well together. All friendly. If we are unsure of anything the manager is very approachable to discuss. Issues are looked into and dads well being is taken in hand , we have no issues . He is at Astley Hall

due to his choice as well as his best interests.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your very kind comments, they are much appreciated and will be shared with the team.

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Review of
The Lawns
from James S (Son of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

I am the son of one of the residents who has been there since June 2025.
My Mother had been extremely ill in hospital prior to attending the Lawns, the Lawns Manager was extremely helpful and friendly and visited her in hospital prior to arranging to accommodate her at the Lawns.
All the staff at

the Lawns are very helpful,kind and understand that each resident has different needs.
The care given to my Mum has been exceptional and I am truly grateful for all they have done for her.

Reply from Melanie Dawson, Manager at The Lawns

Thanks for your review and your lovely comments about our care of your mother, i will pass these comments onto the team Mel

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Review of
Summerdyne Nursing Home
from C G (Son of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother was at Summerdyne for two years. She settled in and made it her home. All staff were friendly and cared for well. I was happy for my mum to live at the home. She had been in her own home until she was 100 years old. She enjoyed the company of people and children visiting from the local school.

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Review of
The Lawns
from Natasha T (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

The lawn showed our mother immense care. Every single member of staff worked tirelessly to provide the best of care and comfort. Mum spent her final six months at Th Lawns and our family will be always exceedingly grateful for the care and professionalism shown to Mum. We would recommend The Lawns wholeheartedly

to anyone considering residential or nursing care.

Reply from Melanie Dawson, Manager at The Lawns

It was our absolute pleasure to be your mothers care solution and i will pass your lovely words on to the team Melanie

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Review of
The Lawns
from Amanda P (Next of Kin) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the staff and manager of this home. Pleasant, friendly, always available to talk.
I have had the opportunity over the years to have access to a number of care homes, this is the best, clean, tidy and no smells often found in other places.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your lovely review it is pleasure to be the care solution Melanie

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Review of
Astley Hall Care Home
from Nicholas O (Son of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

I just visited Astley with no prior appointment to get a proper feel for it as we were looking at numerous options for a family member on full-time residential. Not only did they allow me in, but I also had a full tour and had a chance to see management and stay within the normal working environment.

Based on the professionalism and care packages offered and provided and exceeded the decision was without question the correct one. We would recommend Astley 100% in all aspects.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your very kind comments, they are much appreciated and will be shared with the team. We are pleased you chose to visit us and allowed us to care for your loved one.

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Review of
Summerdyne Nursing Home
from Paul A (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

A close friend recommended Summerdyne care/nursing home to the family. Every interaction with the carers and staff was excellent and of the highest standard. My brother, sister and I have nothing but praise for the care mother received.

Reply from Paula Lees, Manager at Summerdyne Nursing Home

Thank you so much for your kind words we very much appreciate your feedback . It was a privilege to care for your mum and meet you and the rest of the family .

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Review of
The Lawns
from Linda B (Power of Attorney of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

My sister in law was transferred from Hospital to The Lawns. The level of care she received was exceptional. She was always kept clean and tidy, every need was met. Room always kept spotless. Nursing, carers, occupational therapists, Management and Admin staff always ready to answer any questions without

delay. Many activities going on here which is good therapy for those wishing to partake. I would have no hesitation in recommending this care home they go above and beyond your expectations. This care home is very well run.

Reply from Melanie Dawson, Manager at The Lawns

Many thanks for your lovely review. I will ensure that the team hear about your kind feedback

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Review of
The Lawns
from Damian S (Son of Resident) published on 31 July 2025 Submitted via Website • Report

Overall Experience

During a very difficult period for our family, The Lawns Nursing Home in Kempsey became a true sanctuary for my father over the course of three months while he was extremely unwell. The level of care, compassion, and professionalism shown by every member of staff - from carers and nurses to the management

team - was nothing short of exceptional.

From the very first day, the team treated my father with dignity, patience, and warmth. They took the time to understand his needs, communicate clearly with our family, and ensure that he was not only safe and comfortable, but genuinely cared for. Their attention to detail, responsiveness to medical issues, and consistent emotional support made an enormous difference to his well-being - and to our peace of mind.

What truly stood out was the genuine kindness and dedication that permeated every interaction. The staff went above and beyond, always with a smile and a kind word. Simply amazing people! Thankyou to you all.

Reply from Melanie Dawson, Manager at The Lawns

Thankyou for your comprehensive review, it was a pleasure to be part of this care solution and i will ensure that the team are aware of your review.

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Review of
Astley Hall Care Home
from S O (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

From the 1st meeting to entry and on going care, the staff have gone above and beyond to make it homely and an absolute pleasure to visit. Care plans are set for the individual's needs and i have no worries about the care both medical and personal as its all of very high standards The property is

listed and in lovely grounds making a calm and peaceful environment for all residents and visitors. I would definately recommend Astley Care Home for anyone looking for residential or respite care

Reply from Cindy Hawkins, Home Manager at Astley Hall Care Home

Thank you for your kind comments, I will certainly pass this onto the staff team. We are very fortunate to have such a beautiful home in a scenic setting.

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Review of
The Lawns
from Linda M (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report

Overall Experience

I cannot believe it's one week today since my Mum passed away at The Lawns. We as a family and me as her daughter will be forever grateful to the wonderful staff who loved and cared for her.
Mum's room at The Lawns was "her home " for the last three years. Bright cheerful and surrounded by her own

belongings we knew she was now safe and secure with excellent nursing care.
When Mum went into The Lawns she had ulcers on both of her legs - through the care she was given they became a distant memory.
The whole purpose of The Lawns community was to make the final years of her life comfortable and contented for which we have enormous gratitude. We would highly recommend this home.

Reply from Melanie Dawson, Manager at The Lawns

You mum was such a wonderful lady to care for, thankyou for you lovely review of our care I will pass these comments the team Melanie

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Review of
The Lawns
from Lester H (Son of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My father spent a few weeks at The Lawns on end of life care. The level of care he received was excellent. All staff showed a high level of empathy and professionalism throughout his stay. What this meant to the family cannot be underestimated, knowing his last days were in comfort and pain free.

Reply from Melanie Dawson, Manager at The Lawns

Thanks very much for your lovely review i will pass your comments to the team

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Review of
The Lawns
from Virginia H (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

Dad who is 91 has been a resident now at the Lawns for 2 years. His care is second to none. Dads dementia is slowly changing and we as a family are grateful that this is his home now where he is cared for and wonderfully fed ( the food always smells delicious) . Dad is content and above all safe.

Everyone when you enter the Lawns smiles and acknowledges you and it is spotlessly clean. Thank you for looking after our dad.

Reply from Melanie Dawson, Manager at The Lawns

Thankyou for a lovely review i will pass this onto the team as i know they will appreciate it

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Review of
Astley Hall Care Home
from Dale E (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

Aged 99, was admitted to hospital and deteriorated over 2 weeks. From there he moved to Astley Hall for 2 weeks respite care. He was so much happier with staff who really cared for him and had all his best interests at heart. He celebrated his 100th birthday after 3 days and he managed to enjoy having

a few close family members around him during the afternoon. The chef prepared a lovely assortment of afternoon-tea sandwiches, salad, savoury rice, cakes and scones for the visitors to enjoy. Although he was frail, he was able to sit in a comfy recliner chair, propped up with pillows to hear all the staff sing Happy Birthday to him. The staff were all so kind, warm, thoughtful and caring.
Unfortunately, Alfred went down hill and died a few days later. The staff made sure we knew the prognosis and kept us fully informed so we were able to be with him. He was treated with so much respect and consideration. They helped up through the journey and offered us lots of support.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

We are so pleased we were able to take care of Alfred and share in his special birthday celebrations. Thank you for your very kind comment.

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Review of
The Lawns
from Victoria S (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report

Overall Experience

My mom came into The Lawns in November 2024 due to failing sight. The home and staff have bent over backwards to accommodate Mom's issues as she also has a complication called Charles Bonnett Syndrome. After 3 room moves we got a room that is perfect for Mom. All the staff, including housekeepers and

catering have learnt about Mom's issues so they can support her better.
I couldn't ask for better for Mom.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your lovely comprehensive review, I will pass your comments on to the team

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Review of
The Lawns
from S H (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

We were lucky enough to have Mum transferred to The Lawns from the hospital, where she had been for 2 weeks in a tiny room. She was told there was nothing that could be done to cure her. And she was end of life.
From the moment Mum went to The Lawns, she looked so much more comfortable. Her room was

bright and cheerful, clean and tidy. Mum was treated wonderfully. All the staff showed so much care and attention to Mum, giving me and my siblings a relief knowing when we left Mum she was so well cared for. Mum was very aware of what was happening and what was going to happen. Mum was kept clean and fresh and every bit of dignity was given to her. Mum was treated with so much care and compassion, right to the end. Can't thank the manager and her wonderful staff enough, as they helped us through saying goodbye to our Mum a little easier.

Reply from Melanie Dawson, Manager at The Lawns

Thank you so much for your lovely comprehensive review of the Lawns I will pass your comments onto the team who care for your mum, Melanie.

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Review of
Summerdyne Nursing Home
from Jill P (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Summerdyne Nursing Home for 18 months. She had Alzheimer's and following a fall at home which cause a fracture she became unable to walk we could no longer care for her at home. Summerdyne was amazing from day one. The staff are great and really care. The activities are amazing

my mum was really happy. She passed away in her home with the amazing care till the end.

Reply from Paula Lees, Manager at Summerdyne Nursing Home

Thank you Jill for your kind words,it was a pleasure to care for your Mum she is deeply missed

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Review of
The Lawns
from Jane F (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My 91 year old dad went into respite at The Lawns, 2 weeks ago after being fast tracked through due to another chest infection and being diagnosed as end of life. From day 1, The Lawns have provided the most incredible care and attention to dads needs. After being bed bound at home for 14 months, he

has been able to sit in a chair with the other residents, have a shower instead of bed bath, eat meals at the dining room table and have amazing social interaction from the team of staff and residents. His room is like a hotel room. Beautifully furnished for his personal belongings, TV on the wall and everything he could possibly need. The lawns is professionally and carefully run and the team led by Mel are incredible. I havn't seen dad so happy and content for a long time and its all due to his care received by this amazing Nursing Home. Thank you.

Reply from Melanie Dawson, Manager at The Lawns

Thank you for your lovely comprehensive review. I will pass your comments to the team.

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Review of
Astley Hall Care Home
from Stephen G (Husband of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

My wife has been a resident at Astley Hall for nearly five years and in all that time I've witnessed compassion dignity and dedication from all the staff. I visit my wife three or 4 times a week there is always a drink on her table the staff regularly pop into her room to check on her well-being. There

are activities in the lounge if my wife doesn't want to participate a member of staff comes to her room for a chat and a singalong or a pampering session.
There is a lovely atmosphere the staff are always willing to answer any questions. The food is very good and the staff are always cleaning. I wouldn't hesitate to recommend Astley Hall to anyone whose loved one needs the care that my wife receives. I can't thank you enough.

Reply from Jayne Rose, Administrator at Astley Hall Care Home

Thank you for your lovely words, they are very much appreciated and will be shared with the whole team. It is our pleasure looking after your wife and we continue to ensure we provide the highest quality care whilst enabling our residents to live their best lives. You are also one of our family and you too put a smile on our faces.

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Care Homes Owned by Heritage Manor Ltd in Worcestershire

Heritage Manor Ltd Locations in Worcestershire (3)

Heritage Manor Ltd Reviews in Worcestershire (245)

The Lawns

Astley Hall Care Home

The Lawns

Summerdyne Nursing Home

The Lawns

The Lawns

Astley Hall Care Home

Summerdyne Nursing Home

The Lawns

The Lawns

Astley Hall Care Home

The Lawns

The Lawns

The Lawns

Astley Hall Care Home

The Lawns

The Lawns

Summerdyne Nursing Home

The Lawns

Astley Hall Care Home

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