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Care Homes Owned by Heritage Manor Ltd in Herefordshire

9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Heritage Manor Ltd in Herefordshire

Only the locations & reviews in Herefordshire for Heritage Manor Ltd are showing below.

View the details of all 7 locations (with 488 reviews) owned by Heritage Manor Ltd

Heritage Manor Ltd Locations in Herefordshire (2)

 

2 Care Homes owned by Heritage Manor Ltd in Herefordshire

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Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT 

9.9 89 reviews
"Newstead House is a very well run home with a very pleasant feel to it that you appreciate as you arrive in reception. The residents rooms…"   Read all 89 reviews
Location Type Care Home

The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024). Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a… Read more about Newstead House Nursing and Residential Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 46 Rooms from £1,000 / week
West Eaton Nursing and Residential home

Worcester Road, Leominster HR6 0QJ 

9.9 61 reviews
"My mother was in the care home for 10 months and was reluctant to go in there. The home catered for all her needs and she came out of her…"   Read all 61 reviews
Location Type Care Home

Less than a mile from the quaint market town of Leominster, this care home is set in 6 acres of attractive landscaped gardens, overlooking the beautiful Herefordshire countryside. The modern purpose built house provides accommodation for 33 residents… Read more about West Eaton Nursing and Residential home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 33 Rooms from £1,400 / week

Heritage Manor Ltd Reviews in Herefordshire (150)

9.9
Heritage Manor Ltd has a Group Review Score of 9.9 (9.873) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Manor Ltd must have a Review Score.

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Review of

Newstead House Nursing and Residential Home

from Nigel W (Nephew of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newstead provides a welcoming homely environment for both residents and visitors. The care that my aunt receives at Newstead is excellent, my aunt has had several strokes resulting in the loss of the use of her left arm and leg. As a result, she requires a significant amount of care. The staff and management
at Newstead are very caring and attentive and spend time ensuring that all my aunt's needs are catered for.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for completing this review. We appreciate your kind comments and we are so pleased that you are happy with the care your aunt receives


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Review of

Newstead House Nursing and Residential Home

from Sheila L (Wife of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has been very happy since he moved in from his first day here. Sadly, it's not home but it's the next best thing. He is very settled. He enjoys the regular activities that are provided, i.e bingo, dominoes, gardening and all the entertainment that comes such as falconry, ukulele and community
singing. He especially likes the pet days, where dogs and other animals come around the home. There is always something going on if residents would like to participate. The staff are wonderful, kind, thoughtful and patient. Always willing to assist in anyway, even I and the family are offered and supplied with cups of tea. The food is always prepared to what my husband needs and always varied. Thanks to everybody at Newstead, Management, Nursing staff, Carers. Thank you all!

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your very kind review. It is a pleasure to care for your husband and to welcome you and the family into Newstead


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Review of

West Eaton Nursing and Residential home

from Filipa M (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been extremely well looked after since her arrival in December. The nurses know all her medical needs very well and she has made some lovely friends with the staff. Mum is happy and I am so utterly thankful for all the care and attention she has been given.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you, we enjoy having your mum live with us and being able to take care of her.


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Review of

West Eaton Nursing and Residential home

from H L (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently died after five years at West Eaton. I cannot praise the staff highly enough. They combined human warmth and humour with superb care throughout her time there. They adapted to the different stages of her health (and dementia), always helping her to enjoy life as much as she was
able. Staff were always polite, calm, caring and friendly, and as a regular visitor I was always made welcome. Their different approaches to different residents was testament to their thoughtfulness and intention to do their best for every individual. I am immensely grateful to them all. The setting is wonderful. The view is lovely, the home is filled with natural and uplifting light and many residents and visitors make use of the garden.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you so much, this really means a lot. It's truly been a privilege to care of your mom. She was a wonderful person, and we're grateful to have had her here with us. I'm glad we could be there for her and for your family.


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Review of

Newstead House Nursing and Residential Home

from J D (Brother of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newstead House is a very well run home with a very pleasant feel to it that you appreciate as you arrive in reception. The residents rooms are really nicely decorated, and well maintained. Very clean, bright and welcoming. The recent addition of the refurbishments of the residents lounge creates a most
pleasant area to enjoy and has been compared to a good standard. The conservatory is another nice area to enjoy and spend time!

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We appreciate your positive feecback


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Review of

West Eaton Nursing and Residential home

from C G (Daughter of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care home for 10 months and was reluctant to go in there. The home catered for all her needs and she came out of her shell. During her final month there (February) they couldn't do enough for her and were very attentive and caring. They catered for any food she wanted and during
her last few days were exceptional, constantly checking on her when she was confined to bed with the utmost respect.
If I ever have to go into a home I wouldn't hesitate to go into this one.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thanks for your lovely review and I am pleased you chose West Eaton to take care of your mom in her final days.


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Review of

West Eaton Nursing and Residential home

from Mark R (Friend of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend came to West Eaton after a lengthy stay in hospital.
From the moment of his arrival the staff were kind , attentive and welcoming and had arranged his favourite beer which meant so much at the time.


Our friend was only in the home for 14 weeks but during that time he was able to have

somewhere he could call home . He loved the freshly homely cooking and had everything he needed in his room.


We can't thank the staff enough for all they did to make those 14 weeks comfortable for him. From the maintenance man to the cleaners , the cooks and nursing staff , everyone delivered outstanding care with love , compassion and dignity at all times.


We highly recommend the home from the experience we have had.


Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

I just wanted to take a moment to personally thank you for your lovely review of West Eaton, your kind words mean so much to our team, who work hard to create a warm and supportive environment for all our residents.


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Review of

Newstead House Nursing and Residential Home

from Karen B (Granddaughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was moved to Newstead at our request due to the previous home not being able to meet my grandmother's needs, the manager of Newstead is very passionate and dedicated to provide the correct environment and care that each resident requires she speaks very highly of the team of staff that
they have at Newstead and it's very obvious that staff have been there for a long time with little temporary staff required, which is beneficial for my grandmother and for the families. Always feel welcome when visiting my grandmother. My grandmother enjoys the activities that Newstead has to offer.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We are so pleased that your Grandmother is happy living with us at Newstead House.


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Review of

West Eaton Nursing and Residential home

from Andrew K (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at West Eaton for several years now and from my observations I must say that the care she has received has been of an exceptionally high standard. There is a community and homely feel to West Eaton and all the Care, Nursing, Catering and Admin staff work together to provide
a very personal service and program to the residents. The building and setting are also well suited to the residents' needs and are well maintained. Although my mother is really very frail now there is a good balance between stimulation and engagement and private time and rest. This balance is actively reviewed by the staff from time to time and communication with the family has been great.
Visits, crafts and music etc are clearly very actively planned by the staff so that options are available and suited to the needs of individual residents. In my mother's case this, I believe, has played a significant role in her comfort and contentment as her dementia has progressed.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you so much for your heartfelt 5-star review. We're truly honored to care for your mother and are delighted to hear that you're pleased with the care she's received. Our team is dedicated to creating a warm and supportive environment where residents feel valued and loved, and it means so much to know that our efforts have made a difference.


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Review of

West Eaton Nursing and Residential home

from John P (Respite Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class respite care for 3 weeks.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you for your kind words John, it was an absolute honour to meet you and have you stay with us.


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Review of

West Eaton Nursing and Residential home

from Ian C (Regular Volunteer) published on 25 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a befriender, I visited every fortnight one of the care home residents. West Eaton has a lovely setting overlooking horses in a paddock at the back, and rolling hills at the front. The Home is immaculately clean, light, and airy, and the staff is friendly, professional, and attentive with a good
sense of humour. There are always interesting events taking place - for example, a harpist came to play one afternoon last week and which was very well received. A few weeks ago chef made some cheese scones which I tasted and were delicious!

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Many thanks for your review of West Eaton. We are incredibly fortunate to be situated in such a beautiful setting and as a team we are very grateful for your kind words about the all round excellent quality of care we deliver at West Eaton.


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Review of

West Eaton Nursing and Residential home

from L H (Wife of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think West Eaton is a well-managed home where residents feel safe and contented. It feels that the staff are happy and there is a friendly caring to all. Both carers and activity staff help all the residents to become involved with the many activities which are imaginative and on offer every day.
West Eaton feels like a happy, busy, place but not too noisy. All the staff have time for everyone including visitors. The care of my husband who stays in bed is excellent both physically and emotionally. Many of the staff have known him for all the last year he has been there.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you for your lovely comments about West Eaton and the brilliant team who work here. We all really appreciate your feedback and it gives us a wonderful boost to know our commitment to delivering outstanding care is recognised and valued.


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Review of

West Eaton Nursing and Residential home

from Jennie W (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Weat Eaton for 3.5 years. The home and her room are always spotless as is she. Can't speak highly enough of the care and staff. There is always plenty going on and arranged events, although often she does not engage. Walking into West Eaton is more like entering a hotel rather
than a care home. Communication from the home is always very good.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

We're incredibly grateful for your kind words Jennie. It's our mission to create a safe, supportive, and compassionate environment for every resident, and it means so much to hear that we made a positive impact. Thank you for sharing your experience - your appreciation encourages our team to continue delivering care that feels like home.


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Review of

West Eaton Nursing and Residential home

from Barbara B (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. The care provided to my mother is excellent.
Mum is much more engaged due to the great care and activities provided.
Everyone at West Eaton is warm and friendly.
It can be really hard to have a family member in a care home but it's a huge relief to be able to trust
that the care given is of a consistently high quality.
We really couldn't ask for better.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Thank you so much for your kind words and recognition of the work we do to make West Eaton a relaxed and happy home. We are delighted to have been able to support you with your mum's transition into care and glad it has been a good experience.


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Review of

Newstead House Nursing and Residential Home

from Carly S (Granddaughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my nan the carers are always helpful and accommodating. My nan feels extremely happy there. The facilities are clean and tidy with plenty of things to do throughout the day if she wants to.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We really appreciate the positive feedback and we are so glad you nan is happy at Newstead.


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Review of

Newstead House Nursing and Residential Home

from Gordon S (Son-in-law of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and caring. The property is always clean to a good standard and my mother-in-law feels like she is at home. Considering her condition that can only be described as a good thing.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We appreciate your kind comments and we are so pleased that your mother-in-law feels at home at Newstead.


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Review of

Newstead House Nursing and Residential Home

from Tracey S (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Newstead House Nursing and Residential Home at the end of July due to having a stroke, I can not praise the management, staff and nurses enough for the new lease of life it has given my mother.
From the moment you walk into the home, you are greeted with a smile and a chat.
I have
to mention the manager when we first visited Newstead looking for the ideal home to move my mother to, she was just amazing, so patient and very knowledgeable, her wonderful personality made me know my mother would be in safe hands and receive the care and attention she would need.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind words. We are delighted that you are happy with the care your mum receives at Newstead. It is a pleasure and privilege to care for her and to welcome you all to the Newstead family.


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Review of

Newstead House Nursing and Residential Home

from Vivien M (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with how Mum has been treated by all care staff, nurses and manager. Always on hand to have a chat with on how mum is doing.
The home is lovely, clean, warm and very friendly. Plenty of daily activities from bingo to skittles. So glad Mum has settled into her new home.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We are delighted that your Mum is happy at Newstead. We are so glad she is part of the Newstead family.


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Review of

Newstead House Nursing and Residential Home

from M S (Granddaughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention for my nan is second to none, absolutely no worries or sleepless nights knowing she is being taken care of at Newstead. All of the staff are so helpful and friendly. Nothing is too much to ask for. Thanks so much, everyone.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We really appreciate the feedback and we are delighted that you are happy with the care your Nan is receiving.


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Review of

West Eaton Nursing and Residential home

from R B (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding end-of-life care for my mother. West Eaton even made sure that someone was with her when she died. (This was in the early hours of the morning and I could not have made it to Mum's bedside in time.) Knowing that Mum was not alone when she died gave me great comfort.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Our team is dedicated to providing compassionate and outstanding care and knowing that we were able to make a difference for your family means the world to us. Thank you for allowing us to be part of your mother's journey, your appreciation inspires us to continue our commitment to every family we serve.


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Awards / Recognitions (3)

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