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Care Homes Owned by Heritage Manor Ltd in Herefordshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Heritage Manor Ltd in Herefordshire

Only the locations & reviews in Herefordshire for Heritage Manor Ltd are showing below.

View the details of all 7 locations (with 539 reviews) owned by Heritage Manor Ltd

Heritage Manor Ltd Locations in Herefordshire (2)

 - Browse 2 Care Homes owned by Heritage Manor Ltd in Herefordshire
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Newstead House Nursing and Residential Home
43 Venns Lane, Hereford HR1 1DT 
10 98 reviews
Newstead House Nursing and Residential Home, Hereford, Herefordshire
"My Dad stayed at Newstead for end of life care for the last few months of his life until he passed in November 2025. Although he didn't…"   Read all 98 reviews
  • from £1,400 / week
  • 46 Rooms
Location Type Care Home

The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024). Newstead House is a home split into three households with both ... Read more

Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
West Eaton Nursing and Residential home
Worcester Road, Leominster HR6 0QJ 
9.9 71 reviews
West Eaton Nursing and Residential home, Leominster, Herefordshire
"A lovely home where the staff bring energy to the lives of the residents and go above and beyond to make their lives enjoyable. Lots of…"   Read all 71 reviews
  • from £1,400 / week
  • 33 Rooms
Location Type Care Home

Less than a mile from the quaint market town of Leominster, this care home is set in 6 acres of attractive landscaped gardens, overlooking the beautiful Herefordshire countryside. The modern ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Heritage Manor Ltd Reviews in Herefordshire (169)

9.8

Heritage Manor Ltd has a Group Review Score of 9.8 (9.816) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Manor Ltd must have a Review Score.

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Review of

West Eaton Nursing and Residential home

from S T (Daughter of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today, Mothering Sunday West Eaton invited families of residents to a Mother's Day lunch.
Three generations in our family enjoyed a delicious meal with superb hospitality, thoughtful table gifts and pretty table decorations. No effort on the part of the staff at the home was spared. All were and are
so friendly, obliging and courteous and made our day very special and memorable. A big thank you to everyone.
Looking forward to this week we know that there will be plenty of fun activities for all residents and that every day will be individually enjoyable.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeWe're delighted to hear that the lunch, decorations and little touches helped make the day feel special, and that our team's efforts and hospitality stood out. Creating meaningful moments like this for our residents and their loved ones is exactly what we strive for.
It's always a pleasure to welcome you and thank you so much for your wonderful review.
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Review of

Newstead House Nursing and Residential Home

from Mel M (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad stayed at Newstead for end of life care for the last few months of his life until he passed in November 2025. Although he didn't wasn't felling up to joining in with the activities he was always invited. His care was second to none and all of the staff were absolutely fantastic both with him
and me and my mum. We never felt worried or concerned leaving him as we knew he was in the very best place. In particular in the last few days of his life he was treated with such care I cannot thank the staff enough. Truly an amazing care home with the most special of staff.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThanks you for submitting your review. It was a pleasure to care for your father in the last months of his life. We loved hearing stories of his previous escapades and his near misses and disasters!
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Review of

West Eaton Nursing and Residential home

from E W (Granddaughter of Resident) published on 19 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home where the staff bring energy to the lives of the residents and go above and beyond to make their lives enjoyable. Lots of activities and special occasions are celebrated by the whole team. Residents comment that they enjoy living there.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you for taking the time to share your experience.
We are passionate about creating a warm, vibrant environment where residents can continue to enjoy life to the fullest, and it's wonderful to hear that this is being felt and appreciated. Our team works hard to bring energy, meaningful activities, and special moments into each day, so your recognition of this is incredibly encouraging.
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Review of

Newstead House Nursing and Residential Home

from J D (Sister of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister had been at Newstead for just over a year, and in that time the staff truly made it her home. She formed such lovely friendships with the staff and manager, and we always felt reassured knowing she was surrounded by kindness and care. Toward the end of her life, her health declined rapidly
and her passing was unexpected. I cannot thank the nurse on duty that day enough. She gave us the precious chance to say goodbye, knowing we wouldn't make it there in time. We will never forget her words: that our sister had her Newstead family with her, they were holding her hand, sitting with her, cuddling her, that she was not alone and not in pain, and they would not leave her. Twenty minutes later, I received the call to say she had passed. The love, compassion and support shown to us meant everything. Every one of you are angels and will always hold a special place in our heart.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for your very kind review. Your sister was a sepcial lady who was always smiling and had a twinkle in her eye. It was a pleasure to care for her and to know that she, and you, considered Newstead her home.
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Review of

West Eaton Nursing and Residential home

from Kevin F (Husband of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to West Eaton in October 14th and I find everyone very friedly and helpfull. The staff allways ready to make my wife very comfortable. Nothing is too much trouble. I am glad my wife is here.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeIt means a great deal to us to know that you find our team friendly and helpful, and that your wife feels comfortable and well cared for.
Knowing that you are glad your wife is here reassures us that we are achieving what we set out to do every day.
Thank you again for your trust and support - it is a privilege to care for your wife.
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Review of

Newstead House Nursing and Residential Home

from Peter R (Son of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was part of the Newstead family, from June 2024, until he passed away in November 2025. We were always welcomed when we visited and, as we live in Yorkshire, we we were always kept updated on Dads health. Dad, wasn't one to always join in with the activities, but was always given the option
to take part if he wished to. Many of the staff and management, at Newstead, have become friends and their care and compassion for Dad throughout his time there, always made us feel he was safe and secure, when were couldn't be there at all times.
The way they cared for Dad, especially, in the last few days of his life was exceptional, as is the support that we have received, since he passed.
Thank you all so much.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for sharing this review. Your Dad was such a lovely man and it was always very clear how much his family meant to him. We loved having him, and you, at Newstead. He could always bring a smile to our faces when we could hearing singing from down the corridor. He, and you, will always have a place in our hearts
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Review of

West Eaton Nursing and Residential home

from D P (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has started displaying very challenging behaviour lately. The whole team remain kind, caring and professional. On Sunday her mood and the weather improved and so she was wrapped up snuggly and taken out briefly. She enjoyed herself so much and was just so happy. Also during a period of extreme
anxiety a member of staff made the effort to search out prayers specific to her religion in an effort to comfort her. I am so extremely humbled by all the staff's continued care of my of my dear mum.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for taking the time to share such a heartfelt review, we are so glad that the team was able to support her in both her moments of anxiety and joy, and that they were able to bring her comfort through something as personal as her religion. It's wonderful to know that, even in challenging times, we've been able to create moments of happiness for her and will continue to provide the best care we can.
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Review of

Newstead House Nursing and Residential Home

from C M (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum lived at Newstead for 4 years and over that time her health condition meant she gradually became more frail until, sadly, she passed away in September 2025. During that time Mum's changing needs were well catered for-even when her involvement in group activities lessened the Activities team
would spend time with Mum on a 1:1 basis. The carers were very good and supported Mum with her daily needs and established and maintained a good rapport with Mum and the family. The care Mum received in her final days was exceptional and much appreciated by my sisters and myself. Thank you to all the staff at Newstead.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for submitting your kind review. Your Mum was very much a part of Newstead and her quick wit and dry sense of humour were a joy to behold. We felt honoured to care for her in her last years.
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Review of

West Eaton Nursing and Residential home

from Barbara P (Respite Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time here at West Eaton has been a rollercoaster for me. I can honestly say it has been a joy to be here. Each member of staff, from cleaner to manager, has played a part in getting me well and back to my old self. I had lost all ability to live. I wasn't taking my insulin (Type 1) or pills I slept
in a chair for over 2 years. Now I sleep in a bed and take my insulin and pills on time. All the staff each have a special give. I love having a bath with all the bubbles as I don't have one at home. I have shed a few tears and had many a cuddle.They all show true happiness and love in their jobs.They are so all dedicated to every patient even the grumpy ones. The food is like a 4 star restaurant. I love you all and thank you so much.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeYour words mean more to us than we can easily put into writing. To hear how far you have come, from regaining your independence to rebuilding healthy routines, is exactly why we do what we do. Your determination, combined with the commitment and compassion of our team, has clearly delivered real outcomes, and we're incredibly proud of that.
Thank you for trusting us and for being such an important part of the West Eaton family.
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Review of

West Eaton Nursing and Residential home

from Cheryl B (Sister of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I Would like to say what a wonderful place this is, all the staff are warm, kind & very friendly. It's like one big family, nothing too much trouble. Fantastic home cooked food which my sister Barbara said was delicious, exceptionally clean and beautifully presented home. Very supportive of all family
members. The carers were amazing very happy lovely atmosphere & the nurses were all top class. We would like to thank all the managers & staff for their kindness and compassion. When respite is needed again we will definitely be back without any hesitation. Thank you all so much your amazing..
Cheryl & Sheila
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeDear Cheryl & Sheila,
Thank you for taking the time to share such thoughtful feedback. We genuinely appreciate your kind words and are pleased to hear that your sister Barbara's respite stay was such a positive experience.
Creating a warm, welcoming, and supportive environment for both residents and their families is core to how we operate, so it's reassuring to know this came through in the care, atmosphere, cleanliness, and home-cooked meals you experienced. Your recognition of our carers, nurses, and wider team means a great deal - they consistently go above and beyond, and feedback like this reinforces why what they do matters.
We're also pleased to hear you felt supported as a family; partnership with loved ones is fundamental to good care. Should you require respite again in the future, we would be very happy to welcome you back.
Thank you once again for your trust and recommendation.
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Review of

West Eaton Nursing and Residential home

from Paul M (Son of Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into West Eaton when she was no longer able to look after herself and stayed there until her death, aged 95. While she became increasingly immobile and her eyesight and hearing failed, she took part in the many activities the staff and volunteers put on, both inside the house and on
occasional excursions. She had her own room, light and airy, which we decorated with items from her house. She was able to watch her favourite programmes on TV in her room.
I cannot praise the staff enough for the care and understanding they gave to my mother. They were wonderful throughout: they treated her as a friend or as one of their own family. She was mentally alert right until the end, and came to see West Eaton as her home rather than just "a" home. We found the management and staff friendly, approachable, and ready to make little changes to make her life more comfortable. I have visited several care homes recently and can definitely recommend West Eaton as the very best.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for sharing such a thoughtful and heartfelt review. We're truly honoured that your mother chose to make West Eaton her home, and it means a great deal to know that she felt comfortable, cared for, and part of our family during her time with us. Our team takes great pride in creating a supportive and homely environment where every resident can enjoy meaningful activities and maintain their individuality, so your words about the staff's kindness and understanding are especially appreciated. It was a privilege to care for your mother, and we're grateful to have shared that part of her life with her and your family.
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Review of

Newstead House Nursing and Residential Home

from Helen N (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Newstead for over three years before she passed away in July 2025. She was very well cared for throughout the whole time she was there but the care she received at the end of her life was exceptional and she was treated with great dignity and respect. Our family were always welcomed at
the home and my father in particular became part of the Newstead family. He visited every day and was encouraged to join in with the activities with Mum and then as an individual when Mum was no longer able to join in (but would sit and watch). In fact he still goes to the home several times a week to join in his favourite activities and is always welcomed as an old friend. It is incredibly, incredibly rare for any bank staff to be on shift and I am sure that this contributes to staff creating a family atmosphere. All staff are friendly and kind - the manager, nursing staff, health care assistants, cleaners and kitchen staff equally and they greet you when you arrive. A really lovely home.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for you kind words. It was so lovely that your Dad was able to visit your Mum every day while she was here. They loved to be together. We are so pleased that he still wants to come and get involved in his favourite activities and maintain his relationship with the staff and residents in the Newstead family
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Review of

West Eaton Nursing and Residential home

from Caroline S (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at West Eaton for 14 months now. The staff are amazing. Nothing is ever too much to ask. They look after all my fathers needs, including encouraging and supporting him in the pursuit of his hobbies and interests. All the staff (management, medical, carers, housekeeping and maintenance
are so approachable and always willing to make necessary changes when requested, with immediate effect. This is a wonderful facility. We have been encouraged and supported in making my father's room his personal space. He has enjoyed and benefited from the activities and goes out on trips with staff. I can not thank the team at West Eaton enough for all their hard work and devotion.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for sharing such kind words. It means the world to us to know your father feels happy, cared for, and supported in doing the things he loves. We're so grateful for the trust you've placed in us, and it's truly a privilege to be part of his life and your family's journey. Your appreciation will be shared with the whole team - it really makes all we do worthwhile.
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Review of

Newstead House Nursing and Residential Home

from Lyn J (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was only at Newstead for 4 weeks as he didn't settle at the first care home. We didn't know that dad would need end of life care so quickly. It was a real blessing that Newstead was there for him. I cannot praise all the staff highly enough. From the minute dad arrived they went out of their
way to make us all feel welcome and valued. Their absolute professionalism, expertise and sensitivity in caring for him in his last days was overwhelming. I was able to spend precious moments with Dad as a daughter, not his carer - I cannot thank them enough for their love and support. The manager's door was always open and the nurses always available for consultations. The carers also knew our names and were always around to offer help if needed. The impressive management imparted a ethos of respect and care for their loyal staff - enabling them to work efficiently and compassionately. The Doctor was outstanding too! The whole package gets 10/ 10. Should be a
flagship carehome!
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for your kind words. It was a real pleasure to look after your Dad, albeit for a relatively short period of time. Your devotion to him was evident from the moment we met you and we are so glad that we were able to support you through those final days.
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Review of

West Eaton Nursing and Residential home

from Janet P (Respite Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found West Easton to be excellent in every way. I stayed there for 7 weeks from (6.6.25 - 28.7.25) after I fell and had an operation on my femur and hip.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for your kind words and for sharing your experience. We're delighted to hear that your 7-week stay at West Easton met your expectations in every way. Recovering from a femur and hip operation is no small journey, and we're glad our team could provide the care, comfort, and support you needed during that time. We wish you continued health and strength in your recovery.
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Review of

Newstead House Nursing and Residential Home

from S L (Wife of Resident) assisted by family/friend published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that my husband has been very happy since arriving at Newstead House. He is happy and settled and enjoys the regular schedule of activities that are available e.g. gardening, dominoes and bingo. He particularly enjoys the days when dogs and other animals visit the home. There is always
something going on for the residents to enjoy and the staff are wonderful.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for your kind words. It is so good to know that you are both happy with your husband's care and that he enjoys the wide range of activities we provide
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Review of

West Eaton Nursing and Residential home

from Gill H (Resident) assisted by family/friend published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have made some lovely new friends, and West Easton has been very welcoming. It's friendly and clean with lots of things to do. I only stayed for respite, but I said to my granddaughter I have loved it here, I will be sad to go home. All the staff are lovely, they aren't just carers, they treat you
like family. Thank you for the care and support I have been given here.
Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for your heartfelt review and we're truly touched to hear that your time with us at West Easton was so meaningful. It's wonderful to know that you felt welcomed, made new friends, and enjoyed the activities and the community atmosphere.We're glad we could provide the care and support you needed during your respite stay, and while we'll miss you, we're so happy to know you'll carry fond memories of your time here.You'll always have a home at West Easton if you decide to return.
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Review of

Newstead House Nursing and Residential Home

from Tasha D (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Newstead House 7 years ago when living independently with Alzheimer's Disease became too much for her. My sister and I had visited and viewed countless care homes in Herefordshire and after a lot of thought and consideration we settled on Newstead. I cannot rate the care she has received
over this time highly enough. They have been quite simply fantastic from the very start right up until mum passed recently. The quality of care and attention from all staff has been outstanding throughout mums time there. All staff caring for mum developed close working relationships with her and knew her very well. When she was unable to verbally communicate anymore they knew her well enough to read other cues so they knew what she wanted and needed. At no time have we ever had concerns that she has been unhappy or concerns about her care. I would hands down recommend Newstead for anyone requiring care in Herefordshire and can't rate them highly enough. Outstanding!!!
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you, Tasha, for your very kind words. We were privileged to look after your Mum and provide her with care in the way we knew she would have wanted. Although she was not able to respond verbally, in the latter part of her illness, we were frequently blessed with a beaming smile which would just light up her whole face. Your Mum will always have a place in our hearts.
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Review of

Newstead House Nursing and Residential Home

from Abi P (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The amazing team at Newstead cared for my Mum in the last few weeks of her life. The kindness and empathy of the whole team towards my mum and all our family was so appreciated. They prioritised her comfort but also her dignity. They were respectful of her wishes and communicated so well with her even
when it often took a lot of time to be able to understand what she was trying to say. While mum wasn't well enough to take part in any of the weekly activities, we were able to observe these during all the time we spent with her. The feeling of the home is friendly and inclusive and there is a real range of activities which staff help residents to be included in.
Newstead is clearly well led and organised. Very quickly the appropriate assessments for continuing health care funding was arranged and adjustments to Mums care was so responsive as her health declined. A massive thank you to the whole team who made such a difficult time as comfortable and peaceful as possible.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you, Abi, for taking the time to post a reveiw. We really value your feedback and it means a lot to the team to know that we have provided the best care to your Mum.Although your Mum was with us a relatively short perod of time she, and you as a family, made a big impact on the team. Your love for each other shone through and it was clear that she was at the very heart of your family.
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Review of

Newstead House Nursing and Residential Home

from E P (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we arrived at Newstead, Mum was met with warmth care and compassion.


Mum was spoken to with such kindness and respect, even though she was struggling with speech the time and patients that the team had was amazing and this barrier was never an issue.


The lengths they took to get

to know her and to make sure they could bond with her which was absolutely fantastic and so reassuring.


My mum was so anxious prior to arriving at Newstead but she was visibly and verbally about to express her relief to be in such a fantastic place.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you so much for your kind words.It was an absolute privilege to care for your Mum and welcome you all to the Newstead family. Although your Mum was only here a relatively short period of time, she and you, as a family, had a massive impact on all the staff here. We will never forget her or her amazing family whose only concern was her wellbeing. Thank you again
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Awards / Recognitions (3)

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