Care Homes Owned by Heritage Manor Ltd in Herefordshire

Thank you so much, you all are truly amazing.

Newstead House in Hereford is the most amazing place, with an incredible team! Who are kind, compassionate, caring, and very supportive to each and every resident and family and friends! Words can't describe how fantastic that team is! Thankyou always Newstead in Hereford.

Mum is very happy at West Eaton and the whole family are delighted with her care. The staff are lovely, it's in a gorgeous countryside setting and there are plenty of activities to keep residents occupied. I can't recommend West Eaton highly enough- thank you!

West Eaton have made my Mum feel very welcome since she has been there for the last three months. The care she receives is second to none in all aspects. All the staff are so friendly and helpful we can not thank them all enough. The home has lots of activities going on throughout the week, helping to make West Eaton what it is today.

I can not speak highly enough of the care my mum has received at Newstead. It doesn't matter what day or time I visit I'm always welcomed and can see that my mum is being extremely well looked after by staff that really care. I'm very happy with all aspects of her daily care and the life she is living there . She is now living not just existing. A very big thank you to all the staff who work so hard to make my mums life the best it can be.

I would recommend Newstead to anyone faced with the dilemma of finding a care home that really "cares", because on a daily basis they demonstrate they really do.

They took in my 90 year old mother in law for 5 weeks respite and she came out stronger and able to go back home. Thank you for all your care.

On Mothering Sunday, I was invited to share lunch at West Eaton with my friend ( her family lives too far away to come often). The dining room was beautifully set, and I was made to feel very welcome. Everyone received a small gift. There were two large family groups (3 or 4 generations). I sat with my friend and two other ladies. The food was excellent, my dietary needs were catered for, and the atmosphere was friendly. Residents were treated with care and respect. It was like a family party; the staff couldn't have done more to make us happy.

Looking forward to this week we know that there will be plenty of fun activities for all residents and that every day will be individually enjoyable.

My Dad stayed at Newstead for end of life care for the last few months of his life until he passed in November 2025. Although he didn't wasn't felling up to joining in with the activities he was always invited. His care was second to none and all of the staff were absolutely fantastic both with him and me and my mum. We never felt worried or concerned leaving him as we knew he was in the very best place. In particular in the last few days of his life he was treated with such care I cannot thank the staff enough. Truly an amazing care home with the most special of staff.

A lovely home where the staff bring energy to the lives of the residents and go above and beyond to make their lives enjoyable. Lots of activities and special occasions are celebrated by the whole team. Residents comment that they enjoy living there.

Our sister had been at Newstead for just over a year, and in that time the staff truly made it her home. She formed such lovely friendships with the staff and manager, and we always felt reassured knowing she was surrounded by kindness and care. Toward the end of her life, her health declined rapidly and her passing was unexpected. I cannot thank the nurse on duty that day enough. She gave us the precious chance to say goodbye, knowing we wouldn't make it there in time. We will never forget her words: that our sister had her Newstead family with her, they were holding her hand, sitting with her, cuddling her, that she was not alone and not in pain, and they would not leave her. Twenty minutes later, I received the call to say she had passed. The love, compassion and support shown to us meant everything. Every one of you are angels and will always hold a special place in our heart.

My wife was admitted to West Eaton in October 14th and I find everyone very friedly and helpfull. The staff allways ready to make my wife very comfortable. Nothing is too much trouble. I am glad my wife is here.

Thank you all so much.

My mum has started displaying very challenging behaviour lately. The whole team remain kind, caring and professional. On Sunday her mood and the weather improved and so she was wrapped up snuggly and taken out briefly. She enjoyed herself so much and was just so happy. Also during a period of extreme anxiety a member of staff made the effort to search out prayers specific to her religion in an effort to comfort her. I am so extremely humbled by all the staff's continued care of my of my dear mum.

Our Mum lived at Newstead for 4 years and over that time her health condition meant she gradually became more frail until, sadly, she passed away in September 2025. During that time Mum's changing needs were well catered for-even when her involvement in group activities lessened the Activities team would spend time with Mum on a 1:1 basis. The carers were very good and supported Mum with her daily needs and established and maintained a good rapport with Mum and the family. The care Mum received in her final days was exceptional and much appreciated by my sisters and myself. Thank you to all the staff at Newstead.

My time here at West Eaton has been a rollercoaster for me. I can honestly say it has been a joy to be here. Each member of staff, from cleaner to manager, has played a part in getting me well and back to my old self. I had lost all ability to live. I wasn't taking my insulin (Type 1) or pills I slept in a chair for over 2 years. Now I sleep in a bed and take my insulin and pills on time. All the staff each have a special give. I love having a bath with all the bubbles as I don't have one at home. I have shed a few tears and had many a cuddle.They all show true happiness and love in their jobs.They are so all dedicated to every patient even the grumpy ones. The food is like a 4 star restaurant. I love you all and thank you so much.

I cannot praise the staff enough for the care and understanding they gave to my mother. They were wonderful throughout: they treated her as a friend or as one of their own family. She was mentally alert right until the end, and came to see West Eaton as her home rather than just "a" home. We found the management and staff friendly, approachable, and ready to make little changes to make her life more comfortable. I have visited several care homes recently and can definitely recommend West Eaton as the very best.

Mum lived at Newstead for over three years before she passed away in July 2025. She was very well cared for throughout the whole time she was there but the care she received at the end of her life was exceptional and she was treated with great dignity and respect. Our family were always welcomed at the home and my father in particular became part of the Newstead family. He visited every day and was encouraged to join in with the activities with Mum and then as an individual when Mum was no longer able to join in (but would sit and watch). In fact he still goes to the home several times a week to join in his favourite activities and is always welcomed as an old friend. It is incredibly, incredibly rare for any bank staff to be on shift and I am sure that this contributes to staff creating a family atmosphere. All staff are friendly and kind - the manager, nursing staff, health care assistants, cleaners and kitchen staff equally and they greet you when you arrive. A really lovely home.

My father has been at West Eaton for 14 months now. The staff are amazing. Nothing is ever too much to ask. They look after all my fathers needs, including encouraging and supporting him in the pursuit of his hobbies and interests. All the staff (management, medical, carers, housekeeping and maintenance are so approachable and always willing to make necessary changes when requested, with immediate effect. This is a wonderful facility. We have been encouraged and supported in making my father's room his personal space. He has enjoyed and benefited from the activities and goes out on trips with staff. I can not thank the team at West Eaton enough for all their hard work and devotion.