Care Homes Owned by Heritage Manor Ltd in Herefordshire

occasional excursions. She had her own room, light and airy, which we decorated with items from her house. She was able to watch her favourite programmes on TV in her room.
I cannot praise the staff enough for the care and understanding they gave to my mother. They were wonderful throughout: they treated her as a friend or as one of their own family. She was mentally alert right until the end, and came to see West Eaton as her home rather than just "a" home. We found the management and staff friendly, approachable, and ready to make little changes to make her life more comfortable. I have visited several care homes recently and can definitely recommend West Eaton as the very best.

the home and my father in particular became part of the Newstead family. He visited every day and was encouraged to join in with the activities with Mum and then as an individual when Mum was no longer able to join in (but would sit and watch). In fact he still goes to the home several times a week to join in his favourite activities and is always welcomed as an old friend. It is incredibly, incredibly rare for any bank staff to be on shift and I am sure that this contributes to staff creating a family atmosphere. All staff are friendly and kind - the manager, nursing staff, health care assistants, cleaners and kitchen staff equally and they greet you when you arrive. A really lovely home.

are so approachable and always willing to make necessary changes when requested, with immediate effect. This is a wonderful facility. We have been encouraged and supported in making my father's room his personal space. He has enjoyed and benefited from the activities and goes out on trips with staff. I can not thank the team at West Eaton enough for all their hard work and devotion.

way to make us all feel welcome and valued. Their absolute professionalism, expertise and sensitivity in caring for him in his last days was overwhelming. I was able to spend precious moments with Dad as a daughter, not his carer - I cannot thank them enough for their love and support. The manager's door was always open and the nurses always available for consultations. The carers also knew our names and were always around to offer help if needed. The impressive management imparted a ethos of respect and care for their loyal staff - enabling them to work efficiently and compassionately. The Doctor was outstanding too! The whole package gets 10/ 10. Should be a
flagship carehome!

something going on for the residents to enjoy and the staff are wonderful.

like family. Thank you for the care and support I have been given here.

over this time highly enough. They have been quite simply fantastic from the very start right up until mum passed recently. The quality of care and attention from all staff has been outstanding throughout mums time there. All staff caring for mum developed close working relationships with her and knew her very well. When she was unable to verbally communicate anymore they knew her well enough to read other cues so they knew what she wanted and needed. At no time have we ever had concerns that she has been unhappy or concerns about her care. I would hands down recommend Newstead for anyone requiring care in Herefordshire and can't rate them highly enough. Outstanding!!!

when it often took a lot of time to be able to understand what she was trying to say. While mum wasn't well enough to take part in any of the weekly activities, we were able to observe these during all the time we spent with her. The feeling of the home is friendly and inclusive and there is a real range of activities which staff help residents to be included in.
Newstead is clearly well led and organised. Very quickly the appropriate assessments for continuing health care funding was arranged and adjustments to Mums care was so responsive as her health declined. A massive thank you to the whole team who made such a difficult time as comfortable and peaceful as possible.

to know her and to make sure they could bond with her which was absolutely fantastic and so reassuring.

My mum was so anxious prior to arriving at Newstead but she was visibly and verbally about to express her relief to be in such a fantastic place.

at Newstead are very caring and attentive and spend time ensuring that all my aunt's needs are catered for.

able. Staff were always polite, calm, caring and friendly, and as a regular visitor I was always made welcome. Their different approaches to different residents was testament to their thoughtfulness and intention to do their best for every individual. I am immensely grateful to them all. The setting is wonderful. The view is lovely, the home is filled with natural and uplifting light and many residents and visitors make use of the garden.

pleasant area to enjoy and has been compared to a good standard. The conservatory is another nice area to enjoy and spend time!

her last few days were exceptional, constantly checking on her when she was confined to bed with the utmost respect.
If I ever have to go into a home I wouldn't hesitate to go into this one.

somewhere he could call home . He loved the freshly homely cooking and had everything he needed in his room.

We can't thank the staff enough for all they did to make those 14 weeks comfortable for him. From the maintenance man to the cleaners , the cooks and nursing staff , everyone delivered outstanding care with love , compassion and dignity at all times.

We highly recommend the home from the experience we have had.

they have at Newstead and it's very obvious that staff have been there for a long time with little temporary staff required, which is beneficial for my grandmother and for the families. Always feel welcome when visiting my grandmother. My grandmother enjoys the activities that Newstead has to offer.

a very personal service and program to the residents. The building and setting are also well suited to the residents' needs and are well maintained. Although my mother is really very frail now there is a good balance between stimulation and engagement and private time and rest. This balance is actively reviewed by the staff from time to time and communication with the family has been great.
Visits, crafts and music etc are clearly very actively planned by the staff so that options are available and suited to the needs of individual residents. In my mother's case this, I believe, has played a significant role in her comfort and contentment as her dementia has progressed.