Heritage Manor Ltd in Herefordshire | 2 Care Homes

Review of
West Eaton Nursing and Residential home
from D P (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum has started displaying very challenging behaviour lately. The whole team remain kind, caring and professional. On Sunday her mood and the weather improved and so she was wrapped up snuggly and taken out briefly. She enjoyed herself so much and was just so happy. Also during a period of extreme

anxiety a member of staff made the effort to search out prayers specific to her religion in an effort to comfort her. I am so extremely humbled by all the staff's continued care of my of my dear mum.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for taking the time to share such a heartfelt review, we are so glad that the team was able to support her in both her moments of anxiety and joy, and that they were able to bring her comfort through something as personal as her religion. It's wonderful to know that, even in challenging times, we've been able to create moments of happiness for her and will continue to provide the best care we can.

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Review of
Newstead House Nursing and Residential Home
from C M (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Our Mum lived at Newstead for 4 years and over that time her health condition meant she gradually became more frail until, sadly, she passed away in September 2025. During that time Mum's changing needs were well catered for-even when her involvement in group activities lessened the Activities team

would spend time with Mum on a 1:1 basis. The carers were very good and supported Mum with her daily needs and established and maintained a good rapport with Mum and the family. The care Mum received in her final days was exceptional and much appreciated by my sisters and myself. Thank you to all the staff at Newstead.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for submitting your kind review. Your Mum was very much a part of Newstead and her quick wit and dry sense of humour were a joy to behold. We felt honoured to care for her in her last years.

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Review of
West Eaton Nursing and Residential home
from Barbara P (Respite Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

My time here at West Eaton has been a rollercoaster for me. I can honestly say it has been a joy to be here. Each member of staff, from cleaner to manager, has played a part in getting me well and back to my old self. I had lost all ability to live. I wasn't taking my insulin (Type 1) or pills I slept

in a chair for over 2 years. Now I sleep in a bed and take my insulin and pills on time. All the staff each have a special give. I love having a bath with all the bubbles as I don't have one at home. I have shed a few tears and had many a cuddle.They all show true happiness and love in their jobs.They are so all dedicated to every patient even the grumpy ones. The food is like a 4 star restaurant. I love you all and thank you so much.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeYour words mean more to us than we can easily put into writing. To hear how far you have come, from regaining your independence to rebuilding healthy routines, is exactly why we do what we do. Your determination, combined with the commitment and compassion of our team, has clearly delivered real outcomes, and we're incredibly proud of that.
Thank you for trusting us and for being such an important part of the West Eaton family.

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Review of
West Eaton Nursing and Residential home
from Cheryl B (Sister of Resident) published on 19 December 2025 Submitted via Website • Report

Overall Experience

I Would like to say what a wonderful place this is, all the staff are warm, kind & very friendly. It's like one big family, nothing too much trouble. Fantastic home cooked food which my sister Barbara said was delicious, exceptionally clean and beautifully presented home. Very supportive of all family

members. The carers were amazing very happy lovely atmosphere & the nurses were all top class. We would like to thank all the managers & staff for their kindness and compassion. When respite is needed again we will definitely be back without any hesitation. Thank you all so much your amazing..
Cheryl & Sheila

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeDear Cheryl & Sheila,
Thank you for taking the time to share such thoughtful feedback. We genuinely appreciate your kind words and are pleased to hear that your sister Barbara's respite stay was such a positive experience.
Creating a warm, welcoming, and supportive environment for both residents and their families is core to how we operate, so it's reassuring to know this came through in the care, atmosphere, cleanliness, and home-cooked meals you experienced. Your recognition of our carers, nurses, and wider team means a great deal - they consistently go above and beyond, and feedback like this reinforces why what they do matters.
We're also pleased to hear you felt supported as a family; partnership with loved ones is fundamental to good care. Should you require respite again in the future, we would be very happy to welcome you back.
Thank you once again for your trust and recommendation.

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Review of
West Eaton Nursing and Residential home
from Simone T (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

My mother moved to West Eaton in August 2025. It has been a joy to have her cared for professionally with courtesy, love and as one of the family. Nothing is too much trouble for the staff, and the evident ethos at the home is to make the lives of the residents as enjoyable, positive, fun, stimulating

and interesting as possible. Everyone is catered for individually and personally. The admission process was easy and straightforward with the necessary support along the way. Everyone from the kitchen up to management works as a team, and as soon as one enters West Eaton, visitors feel genuinely welcome and included. My mother particularly enjoys the beautiful garden and is taken out frequently.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you for taking the time to share such a thoughtful review. We're genuinely pleased to hear that your mother has settled well at West Eaton and that you've felt supported from the very beginning of the admission process. Our team works hard to maintain a culture where residents are treated with dignity, warmth and genuine family-style care, so your feedback really reinforces that we're moving in the right direction. It's encouraging to hear that the garden and regular outings have made a positive impact on your mother's day-to-day experience. Creating an environment that is engaging, uplifting and tailored to each individual is exactly what we strive for. We truly appreciate your kind words about the whole team-every department plays its part, and your recognition means a great deal to us. Thank you again for your trust in West Eaton.

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Review of
West Eaton Nursing and Residential home
from Paul M (Son of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

My mother moved into West Eaton when she was no longer able to look after herself and stayed there until her death, aged 95. While she became increasingly immobile and her eyesight and hearing failed, she took part in the many activities the staff and volunteers put on, both inside the house and on

occasional excursions. She had her own room, light and airy, which we decorated with items from her house. She was able to watch her favourite programmes on TV in her room.
I cannot praise the staff enough for the care and understanding they gave to my mother. They were wonderful throughout: they treated her as a friend or as one of their own family. She was mentally alert right until the end, and came to see West Eaton as her home rather than just "a" home. We found the management and staff friendly, approachable, and ready to make little changes to make her life more comfortable. I have visited several care homes recently and can definitely recommend West Eaton as the very best.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for sharing such a thoughtful and heartfelt review. We're truly honoured that your mother chose to make West Eaton her home, and it means a great deal to know that she felt comfortable, cared for, and part of our family during her time with us. Our team takes great pride in creating a supportive and homely environment where every resident can enjoy meaningful activities and maintain their individuality, so your words about the staff's kindness and understanding are especially appreciated. It was a privilege to care for your mother, and we're grateful to have shared that part of her life with her and your family.

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Review of
Newstead House Nursing and Residential Home
from Helen N (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Mum lived at Newstead for over three years before she passed away in July 2025. She was very well cared for throughout the whole time she was there but the care she received at the end of her life was exceptional and she was treated with great dignity and respect. Our family were always welcomed at

the home and my father in particular became part of the Newstead family. He visited every day and was encouraged to join in with the activities with Mum and then as an individual when Mum was no longer able to join in (but would sit and watch). In fact he still goes to the home several times a week to join in his favourite activities and is always welcomed as an old friend. It is incredibly, incredibly rare for any bank staff to be on shift and I am sure that this contributes to staff creating a family atmosphere. All staff are friendly and kind - the manager, nursing staff, health care assistants, cleaners and kitchen staff equally and they greet you when you arrive. A really lovely home.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for you kind words. It was so lovely that your Dad was able to visit your Mum every day while she was here. They loved to be together. We are so pleased that he still wants to come and get involved in his favourite activities and maintain his relationship with the staff and residents in the Newstead family

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Review of
West Eaton Nursing and Residential home
from Caroline S (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

My father has been at West Eaton for 14 months now. The staff are amazing. Nothing is ever too much to ask. They look after all my fathers needs, including encouraging and supporting him in the pursuit of his hobbies and interests. All the staff (management, medical, carers, housekeeping and maintenance

are so approachable and always willing to make necessary changes when requested, with immediate effect. This is a wonderful facility. We have been encouraged and supported in making my father's room his personal space. He has enjoyed and benefited from the activities and goes out on trips with staff. I can not thank the team at West Eaton enough for all their hard work and devotion.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for sharing such kind words. It means the world to us to know your father feels happy, cared for, and supported in doing the things he loves. We're so grateful for the trust you've placed in us, and it's truly a privilege to be part of his life and your family's journey. Your appreciation will be shared with the whole team - it really makes all we do worthwhile.

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Review of
Newstead House Nursing and Residential Home
from Lyn J (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Our dad was only at Newstead for 4 weeks as he didn't settle at the first care home. We didn't know that dad would need end of life care so quickly. It was a real blessing that Newstead was there for him. I cannot praise all the staff highly enough. From the minute dad arrived they went out of their

way to make us all feel welcome and valued. Their absolute professionalism, expertise and sensitivity in caring for him in his last days was overwhelming. I was able to spend precious moments with Dad as a daughter, not his carer - I cannot thank them enough for their love and support. The manager's door was always open and the nurses always available for consultations. The carers also knew our names and were always around to offer help if needed. The impressive management imparted a ethos of respect and care for their loyal staff - enabling them to work efficiently and compassionately. The Doctor was outstanding too! The whole package gets 10/ 10. Should be a
flagship carehome!

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for your kind words. It was a real pleasure to look after your Dad, albeit for a relatively short period of time. Your devotion to him was evident from the moment we met you and we are so glad that we were able to support you through those final days.

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Review of
West Eaton Nursing and Residential home
from Janet P (Respite Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I found West Easton to be excellent in every way. I stayed there for 7 weeks from (6.6.25 - 28.7.25) after I fell and had an operation on my femur and hip.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for your kind words and for sharing your experience. We're delighted to hear that your 7-week stay at West Easton met your expectations in every way. Recovering from a femur and hip operation is no small journey, and we're glad our team could provide the care, comfort, and support you needed during that time. We wish you continued health and strength in your recovery.

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Review of
Newstead House Nursing and Residential Home
from S L (Wife of Resident) assisted by family/friend published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

I can honestly say that my husband has been very happy since arriving at Newstead House. He is happy and settled and enjoys the regular schedule of activities that are available e.g. gardening, dominoes and bingo. He particularly enjoys the days when dogs and other animals visit the home. There is always

something going on for the residents to enjoy and the staff are wonderful.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for your kind words. It is so good to know that you are both happy with your husband's care and that he enjoys the wide range of activities we provide

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Review of
West Eaton Nursing and Residential home
from Gill H (Resident) assisted by family/friend published on 7 July 2025 Submitted via Postal Card • Report

Overall Experience

I have made some lovely new friends, and West Easton has been very welcoming. It's friendly and clean with lots of things to do. I only stayed for respite, but I said to my granddaughter I have loved it here, I will be sad to go home. All the staff are lovely, they aren't just carers, they treat you

like family. Thank you for the care and support I have been given here.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much for your heartfelt review and we're truly touched to hear that your time with us at West Easton was so meaningful. It's wonderful to know that you felt welcomed, made new friends, and enjoyed the activities and the community atmosphere.We're glad we could provide the care and support you needed during your respite stay, and while we'll miss you, we're so happy to know you'll carry fond memories of your time here.You'll always have a home at West Easton if you decide to return.

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Review of
Newstead House Nursing and Residential Home
from Tasha D (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

My mum moved into Newstead House 7 years ago when living independently with Alzheimer's Disease became too much for her. My sister and I had visited and viewed countless care homes in Herefordshire and after a lot of thought and consideration we settled on Newstead. I cannot rate the care she has received

over this time highly enough. They have been quite simply fantastic from the very start right up until mum passed recently. The quality of care and attention from all staff has been outstanding throughout mums time there. All staff caring for mum developed close working relationships with her and knew her very well. When she was unable to verbally communicate anymore they knew her well enough to read other cues so they knew what she wanted and needed. At no time have we ever had concerns that she has been unhappy or concerns about her care. I would hands down recommend Newstead for anyone requiring care in Herefordshire and can't rate them highly enough. Outstanding!!!

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you, Tasha, for your very kind words. We were privileged to look after your Mum and provide her with care in the way we knew she would have wanted. Although she was not able to respond verbally, in the latter part of her illness, we were frequently blessed with a beaming smile which would just light up her whole face. Your Mum will always have a place in our hearts.

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Review of
Newstead House Nursing and Residential Home
from Abi P (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

The amazing team at Newstead cared for my Mum in the last few weeks of her life. The kindness and empathy of the whole team towards my mum and all our family was so appreciated. They prioritised her comfort but also her dignity. They were respectful of her wishes and communicated so well with her even

when it often took a lot of time to be able to understand what she was trying to say. While mum wasn't well enough to take part in any of the weekly activities, we were able to observe these during all the time we spent with her. The feeling of the home is friendly and inclusive and there is a real range of activities which staff help residents to be included in.
Newstead is clearly well led and organised. Very quickly the appropriate assessments for continuing health care funding was arranged and adjustments to Mums care was so responsive as her health declined. A massive thank you to the whole team who made such a difficult time as comfortable and peaceful as possible.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you, Abi, for taking the time to post a reveiw. We really value your feedback and it means a lot to the team to know that we have provided the best care to your Mum.Although your Mum was with us a relatively short perod of time she, and you as a family, made a big impact on the team. Your love for each other shone through and it was clear that she was at the very heart of your family.

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Review of
Newstead House Nursing and Residential Home
from E P (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report

Overall Experience

From the moment we arrived at Newstead, Mum was met with warmth care and compassion.

Mum was spoken to with such kindness and respect, even though she was struggling with speech the time and patients that the team had was amazing and this barrier was never an issue.

The lengths they took to get

to know her and to make sure they could bond with her which was absolutely fantastic and so reassuring.

My mum was so anxious prior to arriving at Newstead but she was visibly and verbally about to express her relief to be in such a fantastic place.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you so much for your kind words.It was an absolute privilege to care for your Mum and welcome you all to the Newstead family. Although your Mum was only here a relatively short period of time, she and you, as a family, had a massive impact on all the staff here. We will never forget her or her amazing family whose only concern was her wellbeing. Thank you again

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Review of
West Eaton Nursing and Residential home
from H B (Respite Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

I was particularly impressed by the staff, who were, without exception, giving me, and others I saw, such loving care.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you for the review, I am pleased you were well cared for in the 2 weeks you spent with us.

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Review of
Newstead House Nursing and Residential Home
from Nigel W (Nephew of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

Newstead provides a welcoming homely environment for both residents and visitors. The care that my aunt receives at Newstead is excellent, my aunt has had several strokes resulting in the loss of the use of her left arm and leg. As a result, she requires a significant amount of care. The staff and management

at Newstead are very caring and attentive and spend time ensuring that all my aunt's needs are catered for.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for completing this review. We appreciate your kind comments and we are so pleased that you are happy with the care your aunt receives

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Review of
West Eaton Nursing and Residential home
from Filipa M (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

My mum has been extremely well looked after since her arrival in December. The nurses know all her medical needs very well and she has made some lovely friends with the staff. Mum is happy and I am so utterly thankful for all the care and attention she has been given.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you, we enjoy having your mum live with us and being able to take care of her.

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Review of
West Eaton Nursing and Residential home
from H L (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

My mother has recently died after five years at West Eaton. I cannot praise the staff highly enough. They combined human warmth and humour with superb care throughout her time there. They adapted to the different stages of her health (and dementia), always helping her to enjoy life as much as she was

able. Staff were always polite, calm, caring and friendly, and as a regular visitor I was always made welcome. Their different approaches to different residents was testament to their thoughtfulness and intention to do their best for every individual. I am immensely grateful to them all. The setting is wonderful. The view is lovely, the home is filled with natural and uplifting light and many residents and visitors make use of the garden.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential homeThank you so much, this really means a lot. It's truly been a privilege to care of your mom. She was a wonderful person, and we're grateful to have had her here with us. I'm glad we could be there for her and for your family.

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Review of
Newstead House Nursing and Residential Home
from J D (Brother of Resident) published on 3 April 2025 Submitted via Postal Card • Report

Overall Experience

Newstead House is a very well run home with a very pleasant feel to it that you appreciate as you arrive in reception. The residents rooms are really nicely decorated, and well maintained. Very clean, bright and welcoming. The recent addition of the refurbishments of the residents lounge creates a most

pleasant area to enjoy and has been compared to a good standard. The conservatory is another nice area to enjoy and spend time!

Reply from Alison Ough, Manager at Newstead House Nursing and Residential HomeThank you for your kind review. We appreciate your positive feecback

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Care Homes Owned by Heritage Manor Ltd in Herefordshire

Heritage Manor Ltd Locations in Herefordshire (2)

Heritage Manor Ltd Reviews in Herefordshire (164)

West Eaton Nursing and Residential home

Newstead House Nursing and Residential Home

West Eaton Nursing and Residential home

West Eaton Nursing and Residential home

West Eaton Nursing and Residential home

West Eaton Nursing and Residential home

Newstead House Nursing and Residential Home

West Eaton Nursing and Residential home

Newstead House Nursing and Residential Home

West Eaton Nursing and Residential home

Newstead House Nursing and Residential Home

West Eaton Nursing and Residential home

Newstead House Nursing and Residential Home

Newstead House Nursing and Residential Home

Newstead House Nursing and Residential Home

West Eaton Nursing and Residential home

Newstead House Nursing and Residential Home

West Eaton Nursing and Residential home

West Eaton Nursing and Residential home

Newstead House Nursing and Residential Home

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