Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT
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10 93 Reviews
  • Newstead House Nursing and Residential Home, Hereford
The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024).

Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a warm welcoming environment, along with a high degree of professionalism as evidenced by their Gold Standard Award in palliative care, and one of their nurses being awarded in 2023 the palliative nurse of the year in the Great British Care Awards.

Nursing and care teams, led by an experienced home manager, work together to ensure residents lead a better quality of life by receiving high levels of care, stimulation and social interaction which improves their health and overall wellbeing.

The home has a number of lounges and dining areas and a coffee lounge, where residents enjoy time with friends and family, along with a secluded garden, which won an award in 2018 with Herefordshire in Bloom. It has close links with the local community and being so close to the centre of Hereford means residents can enjoy regular trips to the shops and other attractions.

Whatever type of care residents require, it will be bespoke to personal requirements. Residents and their families regularly praise Newstead for the caring and warm atmosphere in the home, and Newstead encourages you to come and try it for yourself.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500

For nursing clients we claim the Funded Nursing Care element directly from the ICB. Fees quoted are the fee to the resident.


Fees are dependent upon need and choice of room.

These prices are only a guideline, please contact Newstead House Nursing and Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Alison Ough (Manager)

Local Authority / Social Services

Admission Criteria

  • Self funded customers, Local Authority referrals with top-up and NHS referrals
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • The home encourages visitors to visit the home at times that suit the resident. The home also welcome visitors to dine with loved ones.

Parking

  • There are allocated parking bays in the grounds of the home

Newstead House Nursing and Residential Home Reviews (93)

10

Newstead House Nursing and Residential Home has a Review Score of 10 (9.958) out of 10, based on 16 reviews in the last 2 years.
Over all time Newstead House Nursing and Residential Home has 93 reviews.

Overall Experience
  • 89
  • 4
  • 0
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  • 0
Date Published
  • 93
  • 7
  • 13
  • 16
  • 77
Reviewer Connection to Newstead House Nursing and Residential Home
  • 35
  • 8
  • 6
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 1-20
Review from Lyn J (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was only at Newstead for 4 weeks as he didn't settle at the first care home. We didn't know that dad would need end of life care so quickly. It was a real blessing that Newstead was there for him. I cannot praise all the staff highly enough. From the minute dad arrived they went out of their
way to make us all feel welcome and valued. Their absolute professionalism, expertise and sensitivity in caring for him in his last days was overwhelming. I was able to spend precious moments with Dad as a daughter, not his carer - I cannot thank them enough for their love and support. The manager's door was always open and the nurses always available for consultations. The carers also knew our names and were always around to offer help if needed. The impressive management imparted a ethos of respect and care for their loyal staff - enabling them to work efficiently and compassionately. The Doctor was outstanding too! The whole package gets 10/ 10. Should be a
flagship carehome!
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind words. It was a real pleasure to look after your Dad, albeit for a relatively short period of time. Your devotion to him was evident from the moment we met you and we are so glad that we were able to support you through those final days.

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Review from S L (Wife of Resident) assisted by family/friend published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that my husband has been very happy since arriving at Newstead House. He is happy and settled and enjoys the regular schedule of activities that are available e.g. gardening, dominoes and bingo. He particularly enjoys the days when dogs and other animals visit the home. There is always
something going on for the residents to enjoy and the staff are wonderful.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind words. It is so good to know that you are both happy with your husband's care and that he enjoys the wide range of activities we provide

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Review from Tasha D (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Newstead House 7 years ago when living independently with Alzheimer's Disease became too much for her. My sister and I had visited and viewed countless care homes in Herefordshire and after a lot of thought and consideration we settled on Newstead. I cannot rate the care she has received
over this time highly enough. They have been quite simply fantastic from the very start right up until mum passed recently. The quality of care and attention from all staff has been outstanding throughout mums time there. All staff caring for mum developed close working relationships with her and knew her very well. When she was unable to verbally communicate anymore they knew her well enough to read other cues so they knew what she wanted and needed. At no time have we ever had concerns that she has been unhappy or concerns about her care. I would hands down recommend Newstead for anyone requiring care in Herefordshire and can't rate them highly enough. Outstanding!!!
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you, Tasha, for your very kind words. We were privileged to look after your Mum and provide her with care in the way we knew she would have wanted. Although she was not able to respond verbally, in the latter part of her illness, we were frequently blessed with a beaming smile which would just light up her whole face. Your Mum will always have a place in our hearts.

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Review from Abi P (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The amazing team at Newstead cared for my Mum in the last few weeks of her life. The kindness and empathy of the whole team towards my mum and all our family was so appreciated. They prioritised her comfort but also her dignity. They were respectful of her wishes and communicated so well with her even
when it often took a lot of time to be able to understand what she was trying to say. While mum wasn't well enough to take part in any of the weekly activities, we were able to observe these during all the time we spent with her. The feeling of the home is friendly and inclusive and there is a real range of activities which staff help residents to be included in.
Newstead is clearly well led and organised. Very quickly the appropriate assessments for continuing health care funding was arranged and adjustments to Mums care was so responsive as her health declined. A massive thank you to the whole team who made such a difficult time as comfortable and peaceful as possible.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you, Abi, for taking the time to post a reveiw. We really value your feedback and it means a lot to the team to know that we have provided the best care to your Mum.Although your Mum was with us a relatively short perod of time she, and you as a family, made a big impact on the team. Your love for each other shone through and it was clear that she was at the very heart of your family.

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Review from E P (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we arrived at Newstead, Mum was met with warmth care and compassion.


Mum was spoken to with such kindness and respect, even though she was struggling with speech the time and patients that the team had was amazing and this barrier was never an issue.


The lengths they took to get

to know her and to make sure they could bond with her which was absolutely fantastic and so reassuring.


My mum was so anxious prior to arriving at Newstead but she was visibly and verbally about to express her relief to be in such a fantastic place.

Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you so much for your kind words.It was an absolute privilege to care for your Mum and welcome you all to the Newstead family. Although your Mum was only here a relatively short period of time, she and you, as a family, had a massive impact on all the staff here. We will never forget her or her amazing family whose only concern was her wellbeing. Thank you again

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Review from Nigel W (Nephew of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Newstead provides a welcoming homely environment for both residents and visitors. The care that my aunt receives at Newstead is excellent, my aunt has had several strokes resulting in the loss of the use of her left arm and leg. As a result, she requires a significant amount of care. The staff and management
at Newstead are very caring and attentive and spend time ensuring that all my aunt's needs are catered for.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for completing this review. We appreciate your kind comments and we are so pleased that you are happy with the care your aunt receives

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Review from J D (Brother of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newstead House is a very well run home with a very pleasant feel to it that you appreciate as you arrive in reception. The residents rooms are really nicely decorated, and well maintained. Very clean, bright and welcoming. The recent addition of the refurbishments of the residents lounge creates a most
pleasant area to enjoy and has been compared to a good standard. The conservatory is another nice area to enjoy and spend time!
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We appreciate your positive feecback

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Review from Karen B (Granddaughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was moved to Newstead at our request due to the previous home not being able to meet my grandmother's needs, the manager of Newstead is very passionate and dedicated to provide the correct environment and care that each resident requires she speaks very highly of the team of staff that
they have at Newstead and it's very obvious that staff have been there for a long time with little temporary staff required, which is beneficial for my grandmother and for the families. Always feel welcome when visiting my grandmother. My grandmother enjoys the activities that Newstead has to offer.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We are so pleased that your Grandmother is happy living with us at Newstead House.

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Review from Carly S (Granddaughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting my nan the carers are always helpful and accommodating. My nan feels extremely happy there. The facilities are clean and tidy with plenty of things to do throughout the day if she wants to.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We really appreciate the positive feedback and we are so glad you nan is happy at Newstead.

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Review from Gordon S (Son-in-law of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very helpful and caring. The property is always clean to a good standard and my mother-in-law feels like she is at home. Considering her condition that can only be described as a good thing.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We appreciate your kind comments and we are so pleased that your mother-in-law feels at home at Newstead.

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Review from Tracey S (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Newstead House Nursing and Residential Home at the end of July due to having a stroke, I can not praise the management, staff and nurses enough for the new lease of life it has given my mother.
From the moment you walk into the home, you are greeted with a smile and a chat.
I have
to mention the manager when we first visited Newstead looking for the ideal home to move my mother to, she was just amazing, so patient and very knowledgeable, her wonderful personality made me know my mother would be in safe hands and receive the care and attention she would need.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind words. We are delighted that you are happy with the care your mum receives at Newstead. It is a pleasure and privilege to care for her and to welcome you all to the Newstead family.

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Review from Vivien M (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with how Mum has been treated by all care staff, nurses and manager. Always on hand to have a chat with on how mum is doing.
The home is lovely, clean, warm and very friendly. Plenty of daily activities from bingo to skittles. So glad Mum has settled into her new home.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. We are delighted that your Mum is happy at Newstead. We are so glad she is part of the Newstead family.

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Review from M S (Granddaughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention for my nan is second to none, absolutely no worries or sleepless nights knowing she is being taken care of at Newstead. All of the staff are so helpful and friendly. Nothing is too much to ask for. Thanks so much, everyone.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review. We really appreciate the feedback and we are delighted that you are happy with the care your Nan is receiving.

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Review from Debbie W (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After much consideration and research, my mother went to live at Newstead House in September 2021 aged 96 with increasing mobility issues and a diagnosis of progressive vascular dementia. From the moment she arrived, we were welcomed with open arms and made to feel that nothing was too much trouble
by any of the staff, from the management, senior nurses, care staff, and domestic and catering staff. I immediately felt my mother was safe and would be well cared for, which indeed she was. There is always a full and varied daily activities programme, in-house home-cooked food with plenty of choice. Each resident is a loved and valued member of the 'Newstead family' and there is always an air of calm, friendship and kindness the moment you step inside the door. No resident could ever feel bored, hungry, lonely or worried. I would have absolutely no reservations about recommending Newstead to anyone, it is an amazing care home, a rare find at a time of anguish and worry. Thank you for everything.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you Debbie for your lovely review. Your mum was a very special lady who was loved by the whole team. It was a real pleasure to look after her and to get to know her family. She was such a character and we will always remember her for her smiles and gentle ways.

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Review from R E (Niece of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Newstead since January 2024. I visit very regularly and see how kind and caring the staff are and also how happy their residents are as well.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. It is good to know you are happy with your aunt's care with us.

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Review from Wendy F (Respite Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that it was Newstead House that picked me up and put me back on my feet. Thank you to all the team for all your help and kindness.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your review. It was a real pleasure to welcome you to Newstead and to see you well enough to go home.

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Review from Ann M (Wife of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for in Newstead House in Hereford for nearly a year before he passed away at the end of August 2023. The love and care he received at this nursing home was excellent. All of the staff, especially the nurses and carers, showed him so much love and cared for him so well. They also
treated me and all of his family with care and nothing was too much trouble for them. I will be eternally grateful to everyone there.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind words. It was a real pleasure to care for your husband, and I know that the whole team will be so happy to know that you felt that we looked after him and you so well. We have loved seeing you at the home since his death and hope that you will continue to come back to see us on a regular basis.

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Review from Alan F (Husband of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were welcomed into the house and told we will take care of all your daily needs and your time is for enjoying yourself. We were just surprised by a wonderful lunch to celebrate our 50th anniversary. We could not be happier, spending our time laughing and joking with the members.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you Alan,
We are glad that you are happy with the care we provide at Newstead and that you feel welcome and part of the family.

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Review from P B (Son of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past 18 months, my father has resided at Newstead House, during which time it is clear he has developed strong and happy bonds with residents and house staff. This connection with both was recently key in the early recognition that his health had taken a sudden and unexpected turn for the worse.
The staff’s rapid professional, and deeply caring, intervention to get my father into the medical system resulted in the identification and treatment of a previously undetected risk to his life. Dad is back once again in the place he calls ‘home’ much to the relief of his fellow residents, many of whom have become close friends, and the amazing staff.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review.
We love having your Dad living here at Newstead. He is an important part of the 'Newstead Team'

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Review from Pete C (Nephew of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newstead House is a lovely and well-organised home. My aunt has been living there happily for some time now. The nursing staff know her well and can always be relied on to answer our queries. They don't just care for her - they clearly care about her.
Reply from Alison Ough, Manager at Newstead House Nursing and Residential Home

Thank you for your kind review.
We appreciate you taking the time to post a review for Newstead and I am delighted that your aunt is happy with us. It is a real privilege to care for her.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Newstead House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Newstead House Nursing and Residential Home is calculated as follows: ( (181 Excellents x 5) + (8 Goods x 4) ) ÷ 189 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newstead House Nursing and Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Alison

Alison Ough

Job Title: Registered Manager Joined: 2018

I have worked with older people since 1986 and in the Care Home Sector since 1996.
I have extensive experience in managing care homes and have been the Registered Manager at Newstead House since January 2018.
I have always had an affinity with the older generation and it has been a privilege to work with them for so many years.
I have always considered the senior generation as people who deserve the best and I feel honoured to be in a position, along with my fantastic team, to provide those in our care with the opportunity to live the best life they can at Newstead House.

Louise

Louise Moore

Job Title: Deputy Nursing Manager Joined: 2022

I enjoy helping others to live their best lives. I love getting to know residents and their families really well and working with a dedicated team to make, even the smallest things matter. Enriching the lives and wellbeing of our residents.

Sophie

Sophie Tanner

Job Title: Administrator Joined: 2024

A warm and friendly face, supporting residents wherever i can. I really enjoy getting to know residents and their families.

Gail

Gail White

Job Title: Lifestyle and Wellbeing Joined: 2024

It's important to me to ensure all activities are personally centred to residents, allowing residents to live their best lives and promote independence.

Mihaela

Mihaela Halastauan

Job Title: Head Of Ancillary Joined: 2016

I joined Newstead House in 2016 as a cleaner and was then promoted to Head of Ancillary in 2018. My team and I pride ourselves in making a positive atmosphere and keeping our high standards of cleanliness. Our priority is the well being of the residents to enable them to live their best lives.

Zoltan

Zoltan Gidofalvi

Job Title: Maintenance Joined: 2016

I like to be kept busy around Newstead House, no job is too big or small for me as I love making residents smile.

Sarah

Sarah Still

Job Title: Chef Joined: 2018

As the Head Chef here at Newstead, a well balanced diet full of nutrition, quality ingredients and taste is so important to me. We review our menu's every 3 months to ensure variety is offered.

Frequently Asked Questions about Newstead House Nursing and Residential Home

What types of Care is Newstead House Nursing and Residential Home registered for?

Older Person Care, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Newstead House Nursing and Residential Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Newstead House Nursing and Residential Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newstead House Nursing and Residential Home to the centre of Hereford?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

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