Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT
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10 94 Reviews
  • Newstead House Nursing and Residential Home, Hereford
The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024).

Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a warm welcoming environment, along with a high degree of professionalism as evidenced by their Gold Standard Award in palliative care, and one of their nurses being awarded in 2023 the palliative nurse of the year in the Great British Care Awards.

Nursing and care teams, led by an experienced home manager, work together to ensure residents lead a better quality of life by receiving high levels of care, stimulation and social interaction which improves their health and overall wellbeing.

The home has a number of lounges and dining areas and a coffee lounge, where residents enjoy time with friends and family, along with a secluded garden, which won an award in 2018 with Herefordshire in Bloom. It has close links with the local community and being so close to the centre of Hereford means residents can enjoy regular trips to the shops and other attractions.

Whatever type of care residents require, it will be bespoke to personal requirements. Residents and their families regularly praise Newstead for the caring and warm atmosphere in the home, and Newstead encourages you to come and try it for yourself.
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Care Provided by Newstead House Nursing and Residential Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500

For nursing clients we claim the Funded Nursing Care element directly from the ICB. Fees quoted are the fee to the resident.


Fees are dependent upon need and choice of room.

These prices are only a guideline, please contact Newstead House Nursing and Residential Home to find out the exact price for your requirements.

Contact Newstead House Nursing and Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Newstead House Nursing and Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Alison Ough (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • The home encourages visitors to visit the home at times that suit the resident. The home also welcome visitors to dine with loved ones.

Parking

  • There are allocated parking bays in the grounds of the home

Newstead House Nursing and Residential Home Reviews (94)

10

Newstead House Nursing and Residential Home has a Review Score of 10 (9.960) out of 10, based on 17 reviews in the last 2 years.
Over all time Newstead House Nursing and Residential Home has 94 reviews.

Overall Experience
  • 90
  • 4
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Date Published
  • 94
  • 6
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  • 17
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Reviewer Connection to Newstead House Nursing and Residential Home
  • 36
  • 8
  • 6
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  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 94, showing 61-80
Review from Sheila B (Daughter of Resident) published on 14 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Newstead House Nursing Home for over two and a half years. She passed away peacefully at the beginning of this month. The care and love she received, especially towards the end was superb. Every effort was made to keep her comfortable (which succeeded) and I was kept informed of all
changes. All the staff were really supportive to Mum and me. I was a midwife/nurse for 40 years so I can appreciate the high standard of care. I would happily recommend Newstead to anyone.
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Review from Dianne Y (Daughter-in-law of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother-in-law was a resident here for only 15 days, both she and all the family received overwhelming care, were treated with dignity and were made to feel at home. Nothing was too much trouble.
This was felt from all the staff from the manager through to the cleaners. We would have no
hesitation in recommending this home to anyone.
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Review from Irene M (Wife of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the flexibility of the home, residents are allowed to rest quietly in their rooms on bad days but encouraged to take part in the varied activities when well enough.
This is particularly important for those with Parkinson's.
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Review from Dorothy J (Resident) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were extremely welcoming to me when I arrived, and are very friendly and caring. Facilities are excellent and there are varied activities for residents to enjoy.
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Review from Ceri R (Daughter-in-law of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was admitted to Newstead for Palliative care and sadly was only there for two weeks before she passed away. The compassion and care that was shown to her and us was amazing and we as a family can not praise them enough. Thank you for everything.
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Review from Linda B (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled quickly due to the thoughtfulness and care of the staff. I feel reassured that I have made the right choice of nursing home for her and for her end of life care.
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Review from Barbara S (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad Newstead was chosen for dad's care. We have been so impressed with the care and compassion shown to dad during his time. His dignity preserved always. Thank you so much everyone.
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Review from K W (Granddaughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The passion that all the staff at Newstead have for their patients and the families is incredible. This experience has been made so much easier thanks to them. I couldn't speak highly enough of them.
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Review from D W (Grandson of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care provided by all staff.
Assistant manager has been an incredible support to all the family.
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Review from Marcella F (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From October 2018 until February when dad was a resident, everyone was so wonderful and understanding of his complex needs.
He was treated with dignity and respect at all times.
Although all the staff/management were amazing, there are a few, in particular, that stand out with me when visiting. Thanks
really to everyone though.
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Review from Susan D (Daughter of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for the last 6 months and considers this 'her home'. The staff are very kind and caring and professional. Mum is always tidy and her personal hygiene well attended to. The last month has been full of great Christmas activities led by the excellent activity coordinator.
Our extended family that were with her over the festive season were most impressed by the care home and staff.
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Review from Lynn J (Daughter of Resident) published on 7 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
For a few months my mum was very well cared for, comfortable and happy here. It was a great comfort that whenever I visited she always spoke about how much she liked both the place and the staff.
The whole experience was very personal. Everyone knew me and my mum and knew exactly how she was feeling
and her medical condition. Above all, everyone really cared. Communication was outstanding and nursing care was superb and very adaptable to her changing needs.
One other small but important factor was that it never smelt like a care home.
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Review from Julie D (Daughter of Resident) published on 15 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is benefiting from the lovely homely, caring environment Newstead has and enjoys the many varied activities that are on offer. She has settled well and is happy there. Furthermore, I have complete confidence in the management and nursing staff that they are looking after my mother to a high
standard.
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Review from G E (Husband of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident patient for a year. During that time, my appreciation of the nursing care has grown week by week. The premises are clean, bright and cheerful and constantly maintained to a high order. All the staff are caring, kind, cheerful and friendly. All the residents, to my knowledge,
are treated with dignity, while at the same time given the care their particular needs require.
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Review from Tonya G (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newstead House and all of the staff, from Manager through to Cleaner were outstanding. As a nurse myself, I was looking for a high standard of care for my Mum. Everyone gave their all, treating Mum with such care, always protecting her dignity and striving to do the best in every situation. My Mum needed
end of life care, which was given with love and diplomacy. I will not forget their kindness and professionalism. Thank you everyone.
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Review from Jayne M (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the home for 2 years and my father passed away last month having enjoyed participating in the activities and spending every day at the home visiting her.
The staff are amazing, friendly, caring and supporting not only to the patients but the family. It gives me peace of mind to
know that my mother is in a loving, caring environment and full credit goes to all the staff.
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Review from Jane B (Sister-in-law of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and the food is very good. I sometimes have lunch with my sister-in-law. My sister-in-law is very happy at Newstead and she is always treated with dignity and care.
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Review from Tim K (Son-in-law of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has a terminal condition and he has been in hospital and other homes. But he has been in increasing distress during his last six months or so.
Since my father-in-law was admitted to Newstead House, he has perked up considerably, notwithstanding his condition.
There is a lovely atmosphere
as soon as you walk through the door. All staff and medics are lovely. I think they are making his last few weeks as good as they can be.
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Review from Heather A (Niece of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial assessment onwards my aunt and all friends and family have been treated exceptionally well, we could not find fault in any way. Although Newstead House isn't purpose built and not the most stylish the staff show nothing but kindness and always find time to chat and assist with advice when
needed. My aunt is especially enjoying the lovely food served.
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Review from C D (Wife of Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Newstead House Nursing and Residential Home is very welcoming and staff are approachable. However, I have found it difficult to get to know regular staff due to numerous agency staff being on duty. I think continuity is very important and that residents get to know the staff.
Activities could be better
but you have a very enthusiastic member of staff who has lots of ideas to take forward. He has lots of ideas.
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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Newstead House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Newstead House Nursing and Residential Home is calculated as follows: ( (193 Excellents x 5) + (8 Goods x 4) ) ÷ 201 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newstead House Nursing and Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Alison

Alison Ough

Job Title: Registered Manager Joined: 2018

I have worked with older people since 1986 and in the Care Home Sector since 1996.
I have extensive experience in managing care homes and have been the Registered Manager at Newstead House since January 2018.
I have always had an affinity with the older generation and it has been a privilege to work with them for so many years.
I have always considered the senior generation as people who deserve the best and I feel honoured to be in a position, along with my fantastic team, to provide those in our care with the opportunity to live the best life they can at Newstead House.

Louise

Louise Moore

Job Title: Deputy Nursing Manager Joined: 2022

I enjoy helping others to live their best lives. I love getting to know residents and their families really well and working with a dedicated team to make, even the smallest things matter. Enriching the lives and wellbeing of our residents.

Sophie

Sophie Tanner

Job Title: Administrator Joined: 2024

A warm and friendly face, supporting residents wherever i can. I really enjoy getting to know residents and their families.

Gail

Gail White

Job Title: Lifestyle and Wellbeing Joined: 2024

It's important to me to ensure all activities are personally centred to residents, allowing residents to live their best lives and promote independence.

Mihaela

Mihaela Halastauan

Job Title: Head Of Ancillary Joined: 2016

I joined Newstead House in 2016 as a cleaner and was then promoted to Head of Ancillary in 2018. My team and I pride ourselves in making a positive atmosphere and keeping our high standards of cleanliness. Our priority is the well being of the residents to enable them to live their best lives.

Zoltan

Zoltan Gidofalvi

Job Title: Maintenance Joined: 2016

I like to be kept busy around Newstead House, no job is too big or small for me as I love making residents smile.

Sarah

Sarah Still

Job Title: Chef Joined: 2018

As the Head Chef here at Newstead, a well balanced diet full of nutrition, quality ingredients and taste is so important to me. We review our menu's every 3 months to ensure variety is offered.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newstead House Nursing and Residential Home to verify any information. View our terms and conditions. Newstead House Nursing and Residential Home has an Enhanced Service - more info.