Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT
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10 94 Reviews
  • Newstead House Nursing and Residential Home, Hereford
The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024).

Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a warm welcoming environment, along with a high degree of professionalism as evidenced by their Gold Standard Award in palliative care, and one of their nurses being awarded in 2023 the palliative nurse of the year in the Great British Care Awards.

Nursing and care teams, led by an experienced home manager, work together to ensure residents lead a better quality of life by receiving high levels of care, stimulation and social interaction which improves their health and overall wellbeing.

The home has a number of lounges and dining areas and a coffee lounge, where residents enjoy time with friends and family, along with a secluded garden, which won an award in 2018 with Herefordshire in Bloom. It has close links with the local community and being so close to the centre of Hereford means residents can enjoy regular trips to the shops and other attractions.

Whatever type of care residents require, it will be bespoke to personal requirements. Residents and their families regularly praise Newstead for the caring and warm atmosphere in the home, and Newstead encourages you to come and try it for yourself.
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Care Provided by Newstead House Nursing and Residential Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500

For nursing clients we claim the Funded Nursing Care element directly from the ICB. Fees quoted are the fee to the resident.


Fees are dependent upon need and choice of room.

These prices are only a guideline, please contact Newstead House Nursing and Residential Home to find out the exact price for your requirements.

Contact Newstead House Nursing and Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Newstead House Nursing and Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Alison Ough (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • The home encourages visitors to visit the home at times that suit the resident. The home also welcome visitors to dine with loved ones.

Parking

  • There are allocated parking bays in the grounds of the home

Newstead House Nursing and Residential Home Reviews (94)

10

Newstead House Nursing and Residential Home has a Review Score of 10 (9.960) out of 10, based on 17 reviews in the last 2 years.
Over all time Newstead House Nursing and Residential Home has 94 reviews.

Overall Experience
  • 90
  • 4
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Date Published
  • 94
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  • 17
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Reviewer Connection to Newstead House Nursing and Residential Home
  • 36
  • 8
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  • 3
  • 3
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  • 2
  • 1
  • 1
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Total of 94, showing 81-94
Review from M D (Partner of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management, nursing staff and carers all excellent. Nothing phases them. Will do anything to help. Would highly recommend to anyone else. Management etc are so caring and sympathetic, will sort any problem out. My partner cannot write or speak after a stroke which left him paralysed down right side.
Management, nurses and carers understand him which is nice. I can go home at night knowing he is well looked after.
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Review from Stephanie B (Daughter of Resident) published on 28 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old mother spent 3 weeks in respite at Newstead in January to try and build herself up after becoming very unwell. The kindness and care shown to her by all the staff, without exception, was outstanding. I know that if it became necessary for my mother to move to a nursing home Newstead is
somewhere that she would feel happy and secure.
Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home
Thank you Stephanie for your kind words and please keep popping into see us with your Mum as she has made some good friends here.
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Review from Rhys W (Son of Resident) published on 24 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I regularly visit my mother in the care home and at no time have had any cause for concern.
I always feel that she is well cared for and treated with dignity.
My only minor concern is a security issue, it may be possible for someone to enter the premises unchallenged and gain access to the residents.
Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home
Thank you for your kind comments. I note your minor concern regarding security, we do take the security of our residents seriously, staff do challenge anyone that they do not recognise, however, there…read more
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Review from Christine A (Wife of Resident) published on 7 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the home enough for the care they have given to my husband. It was difficult to find a placement for him but the manager agreed to accept him. He is very happy there and when we visit him are always greeted by any member of staff we see on the way to his room.
Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home
I think we have all come a long way since your husband was admitted to Newstead House. As a team we couldn't have got as far as we have without the support & trust we have received from you, your…read more
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Review from Jill E (Wife of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are all very professional and friendly towards the residents. Nothing is too much trouble and it is always possible to speak to one of the staff when necessary.
The home is a very caring environment and the events that are organised are helpful in stimulating the residents.
Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home
Thank you Jill for taking the time to write a review, it is a privilege to look after your husband who always has a smile for us. For the team it is equally important to get to know families, thank…read more
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Review from John (Son of Resident) published on 23 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
So you read so many things about homes ..and let's face it ,it's very hard before you choose one ..in this case for my father.


Yes read reviews ..get a tour ..ask around ...wander round the building ..scrutinise the website and the quality report ..meet the person in charge .. review the costs etc

..but hey you never know.


It..isn't set in glorious woodland ...it's not isolated..but goodness ..beauty here is more than skin deep.


If the culture of a place is set top down, well the manager must be doing something right ..in fact more than right.


My dad died this week ..he was there 5 months ..very very poorly ..not an easy patient ..but the level of care ..the attitude ...the nursing expertise ...the sensitivity ...the quality/attitude of everyone I met ..the cleanliness ..the devotion ..the thought ..the feeling it left me with ...they didn't need to do that ..go that far ..be that diligent and caring, but they were and in the final days ..exceptional..just writing this makes me cry .

Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home
On behalf of the team at Newstead House we would like to thank John for his kind words. In John's Father's case, having had time to reflect it makes it all worthwhile, which as a team we could not…read more
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Review from Valerie J (Daughter of Resident) published on 21 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Mum was only a resident for a short while, from the first meeting with the manager we were sure that she would be well cared for. I particularly loved the fact that she was referred to as a person and not a number or statistic. She was always treated with dignity and respect and the staff,
even though they were busy, took the time to answer our questions and keep us informed of her progress and treatment. Thank you all.
Reply from Kim Seavor, Manager at Newstead House Nursing and Residential Home
It was a pleasure for our team to have had the opportunity to care for your Mum and to have met you and your family.
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Review from Janet H (Daughter of Resident) published on 20 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father entered this establishment as a palliative patient. I am a palliative care nurse in the north east, so extremely aware of how patients should be nursed and treated in the last days of their lives. I found no fault with my fathers care what so ever. He died extremely peacefully and received
the care I have seen in a hospice. I visited the home at many different times of the day and night over a week and found staff sitting with dad, carrying out care. Always aware of his current condition. To the Manager and the staff there, thank you so very very much.
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Review from Joy G (Daughter of Resident) published on 4 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum passed away recently after only being in Newstead for 3 months, but the staff made those 3 months the most happiest we could have wished for. From going above and beyond their daily duties nothing was ever too much trouble, to spending time after their shift had finished to sit and chat with
mum, to preparing a special meal to encourage her to eat. These are genuine caring people who brightened my mums days who gave me the reassurance of not having to visit everyday because I knew my mum was safe and happy. Thank you so very much for everything, going to miss you all.
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Review from Ann N (Daughter of Resident) published on 2 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother needed to go into respite for two weeks in June 2015 as the family were going on holiday and she could not be left on her own. Newstead House was recommended by Social Services, on viewing we were pleased at the look and the way the Home was run and thought that it would suit my Mother.
After
her two weeks in respite Mum enjoyed her stay and the weekly bingo. So the activities coordinator said I could take Mum in whenever she wanted to go. So she continued to go to the bingo every two weeks.
My Mother spent some time in hospital in August following a fall at home. After much thought we realised that she needed full time care. Mum said that if she couldn’t go back home she would only want to go to Newstead House where she went permanently in September. She enjoys the company and gets on well with the members of staff.
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Review from David F (Son-in-law of Resident) published on 30 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with Newstead in Hereford. All the staff, without exception are kind and considerate and very efficient in all aspects of their duties. They are more than carers, they are part of the family and although always busy can find time to bring a bit of humour and laughter
into the lives of not only my Mother-in-Law but to all that come in contact with them. I can't praise them highly enough and only hope that if I require the services of a care home, I end up in the same environment as my dear M-in-L.
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Review from Michael L (Son of Resident) published on 30 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a respite period elsewhere, mum became a resident of Newstead House in March/April time 2013 and what a transformation! She's very happy, enjoys the food and always has a funny story to tell us about as she puts it, " her carers".
I find the staff very friendly and given Newstead is an open
house it goes without saying you have nothing to hide! It's important that elderly folk bring memories from home and Newstead ensures this in abundance (it feels like I'm walking into mum's lounge). In addition, the decor is pleasing on the eye for visitors and the cleanliness cannot be questioned. Finally, I'm aware of how hard the staff work, sometimes in difficult circumstances -well done and keep it up!!
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Review from Diane F (Daughter of Resident) published on 30 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in care at Newstead for nearly two years and in that time she has been treated with kindness, care and affection. All the staff have been extremely efficient in their duties and have been like an extension of my family. The joy and happiness they bring to my mother through their daily
contact is amazing, it's over and above what we thought possible in a care home environment.
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Review from Hazel H (Sister of Resident) published on 30 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Newstead House nursing home Management and staff were always friendly, caring.
My brother had good care, lovely accommodation and plenty of activities to keep him happy.
Management and staff always had time to support and talk to the family when needed.
Newstead was like family and we will miss
them now our brother has passed away.
End of life care and support was brilliant.
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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Newstead House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Newstead House Nursing and Residential Home is calculated as follows: ( (193 Excellents x 5) + (8 Goods x 4) ) ÷ 201 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newstead House Nursing and Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Alison

Alison Ough

Job Title: Registered Manager Joined: 2018

I have worked with older people since 1986 and in the Care Home Sector since 1996.
I have extensive experience in managing care homes and have been the Registered Manager at Newstead House since January 2018.
I have always had an affinity with the older generation and it has been a privilege to work with them for so many years.
I have always considered the senior generation as people who deserve the best and I feel honoured to be in a position, along with my fantastic team, to provide those in our care with the opportunity to live the best life they can at Newstead House.

Louise

Louise Moore

Job Title: Deputy Nursing Manager Joined: 2022

I enjoy helping others to live their best lives. I love getting to know residents and their families really well and working with a dedicated team to make, even the smallest things matter. Enriching the lives and wellbeing of our residents.

Sophie

Sophie Tanner

Job Title: Administrator Joined: 2024

A warm and friendly face, supporting residents wherever i can. I really enjoy getting to know residents and their families.

Gail

Gail White

Job Title: Lifestyle and Wellbeing Joined: 2024

It's important to me to ensure all activities are personally centred to residents, allowing residents to live their best lives and promote independence.

Mihaela

Mihaela Halastauan

Job Title: Head Of Ancillary Joined: 2016

I joined Newstead House in 2016 as a cleaner and was then promoted to Head of Ancillary in 2018. My team and I pride ourselves in making a positive atmosphere and keeping our high standards of cleanliness. Our priority is the well being of the residents to enable them to live their best lives.

Zoltan

Zoltan Gidofalvi

Job Title: Maintenance Joined: 2016

I like to be kept busy around Newstead House, no job is too big or small for me as I love making residents smile.

Sarah

Sarah Still

Job Title: Chef Joined: 2018

As the Head Chef here at Newstead, a well balanced diet full of nutrition, quality ingredients and taste is so important to me. We review our menu's every 3 months to ensure variety is offered.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newstead House Nursing and Residential Home to verify any information. View our terms and conditions. Newstead House Nursing and Residential Home has an Enhanced Service - more info.