Newstead House Nursing and Residential Home

My wife has been a resident patient for a year. During that time, my appreciation of the nursing care has grown week by week. The premises are clean, bright and cheerful and constantly maintained to a high order. All the staff are caring, kind, cheerful and friendly. All the residents, to my knowledge, are treated with dignity, while at the same time given the care their particular needs require.

Newstead House and all of the staff, from Manager through to Cleaner were outstanding. As a nurse myself, I was looking for a high standard of care for my Mum. Everyone gave their all, treating Mum with such care, always protecting her dignity and striving to do the best in every situation. My Mum needed end of life care, which was given with love and diplomacy. I will not forget their kindness and professionalism. Thank you everyone.

The staff are amazing, friendly, caring and supporting not only to the patients but the family. It gives me peace of mind to know that my mother is in a loving, caring environment and full credit goes to all the staff.

The staff are very helpful and the food is very good. I sometimes have lunch with my sister-in-law. My sister-in-law is very happy at Newstead and she is always treated with dignity and care.

There is a lovely atmosphere as soon as you walk through the door. All staff and medics are lovely. I think they are making his last few weeks as good as they can be.

From initial assessment onwards my aunt and all friends and family have been treated exceptionally well, we could not find fault in any way. Although Newstead House isn't purpose built and not the most stylish the staff show nothing but kindness and always find time to chat and assist with advice when needed. My aunt is especially enjoying the lovely food served.

Activities could be better but you have a very enthusiastic member of staff who has lots of ideas to take forward. He has lots of ideas.

Management, nursing staff and carers all excellent. Nothing phases them. Will do anything to help. Would highly recommend to anyone else. Management etc are so caring and sympathetic, will sort any problem out. My partner cannot write or speak after a stroke which left him paralysed down right side. Management, nurses and carers understand him which is nice. I can go home at night knowing he is well looked after.

My 95-year-old mother spent 3 weeks in respite at Newstead in January to try and build herself up after becoming very unwell. The kindness and care shown to her by all the staff, without exception, was outstanding. I know that if it became necessary for my mother to move to a nursing home Newstead is somewhere that she would feel happy and secure.

My only minor concern is a security issue, it may be possible for someone to enter the premises unchallenged and gain access to the residents.

I cannot praise the home enough for the care they have given to my husband. It was difficult to find a placement for him but the manager agreed to accept him. He is very happy there and when we visit him are always greeted by any member of staff we see on the way to his room.

The home is a very caring environment and the events that are organised are helpful in stimulating the residents.

So you read so many things about homes ..and let's face it ,it's very hard before you choose one ..in this case for my father.

Yes read reviews ..get a tour ..ask around ...wander round the building ..scrutinise the website and the quality report ..meet the person in charge .. review the costs etc ..but hey you never know.

It..isn't set in glorious woodland ...it's not isolated..but goodness ..beauty here is more than skin deep.

If the culture of a place is set top down, well the manager must be doing something right ..in fact more than right.

My dad died this week ..he was there 5 months ..very very poorly ..not an easy patient ..but the level of care ..the attitude ...the nursing expertise ...the sensitivity ...the quality/attitude of everyone I met ..the cleanliness ..the devotion ..the thought ..the feeling it left me with ...they didn't need to do that ..go that far ..be that diligent and caring, but they were and in the final days ..exceptional..just writing this makes me cry .

Although Mum was only a resident for a short while, from the first meeting with the manager we were sure that she would be well cared for. I particularly loved the fact that she was referred to as a person and not a number or statistic. She was always treated with dignity and respect and the staff, even though they were busy, took the time to answer our questions and keep us informed of her progress and treatment. Thank you all.

My father entered this establishment as a palliative patient. I am a palliative care nurse in the north east, so extremely aware of how patients should be nursed and treated in the last days of their lives. I found no fault with my fathers care what so ever. He died extremely peacefully and received the care I have seen in a hospice. I visited the home at many different times of the day and night over a week and found staff sitting with dad, carrying out care. Always aware of his current condition. To the Manager and the staff there, thank you so very very much.

My mum passed away recently after only being in Newstead for 3 months, but the staff made those 3 months the most happiest we could have wished for. From going above and beyond their daily duties nothing was ever too much trouble, to spending time after their shift had finished to sit and chat with mum, to preparing a special meal to encourage her to eat. These are genuine caring people who brightened my mums days who gave me the reassurance of not having to visit everyday because I knew my mum was safe and happy. Thank you so very much for everything, going to miss you all.

My Mother spent some time in hospital in August following a fall at home. After much thought we realised that she needed full time care. Mum said that if she couldn’t go back home she would only want to go to Newstead House where she went permanently in September. She enjoys the company and gets on well with the members of staff.

I have been extremely impressed with Newstead in Hereford. All the staff, without exception are kind and considerate and very efficient in all aspects of their duties. They are more than carers, they are part of the family and although always busy can find time to bring a bit of humour and laughter into the lives of not only my Mother-in-Law but to all that come in contact with them. I can't praise them highly enough and only hope that if I require the services of a care home, I end up in the same environment as my dear M-in-L.

I find the staff very friendly and given Newstead is an open house it goes without saying you have nothing to hide! It's important that elderly folk bring memories from home and Newstead ensures this in abundance (it feels like I'm walking into mum's lounge). In addition, the decor is pleasing on the eye for visitors and the cleanliness cannot be questioned. Finally, I'm aware of how hard the staff work, sometimes in difficult circumstances -well done and keep it up!!

My mother has been in care at Newstead for nearly two years and in that time she has been treated with kindness, care and affection. All the staff have been extremely efficient in their duties and have been like an extension of my family. The joy and happiness they bring to my mother through their daily contact is amazing, it's over and above what we thought possible in a care home environment.