Newstead House Nursing and Residential Home

Finally, when I mention the meals at Newstead Mum always says “they’re good”!

My mother went into Newstead House when her Dementia became too severe for my father to look after her at home. As they did not want to be separated, the Home was able to offer them a lovely double room until my father died 18 months ago. My mother then moved into a single room but was still able to have her personal possessions around her. The care shown by the staff was outstanding, even taking my mother to visit my father in hospital when he broke his hip. When my mother became bedbound, she was still kept clean and tidy with the respect we would all hope for. In her final hours, I was constantly kept updated, as I live quite a distance away and a priest was called to administer the Last Rites, as she would have wanted. I cannot praise the care given too highly!

The staff are dedicated and friendly. It was a lovely place for mum and dad to spend their last years, it was always a pleasure to visit them there, the standards are very high. Thank you to everyone there, you do an amazing job.

Our relationship with Newstead House began 7 years ago when my father, by then in his 90's with Parkinson's disease and other age-related health issues, needed 24-hour care and nursing support. From the outset, Newstead was like home from home. My father received the very best of care but more importantly the respect of all concerned. This extended to family members and when visiting (which was never, before Covid, restricted to certain times) the same friendly, approachable but professional atmosphere prevailed. My mother, to whom Dad was married for more than 70 years, always felt reassured that, if she could no longer care for him, he was in the very best hands. So much so that when Dad passed away and she herself, by then aged 94, needed the same support, she had no hesitation in choosing to go to Newstead, where she felt most comfortable and she was given the same level of exceptional and loving care from everyone involved and I cannot thank the staff highly enough.

It took time for Mum to adapt to her new environment but with the professional care, sensitive and gentle encouragement, she has begun to settle. Mum loves the food and is constantly telling me how kind and friendly the staff are. The various activities have now begun again, after a break due to lockdown, and she takes part in the ones she likes. With the current situation thrust upon them, the staff at Newstead have taken (what some would consider) almost extreme measures to avoid Covid entering the care home and subsequently endangering the lives of so many vulnerable residents. Whilst my Mum cannot quite understand why she only gets to see me a couple of times a month, I assure her that it is for her safety as much as anyone and that nobody should be put at any kind of risk. I know that Newstead is the right place for Mum to be and, to all the wonderful staff there, I thank you from the bottom of my heart for keeping my precious Mum as happy as possible but, most of all safe.

Over this difficult period covering the COVID-19 pandemic, Newstead House staff and management have been excellent. Heritage Manor stopped visits to their care home before the national requirement as they had identified the risks to their residents. This was carefully explained to relatives and offers of how to keep in touch were made. On enquiring about staff access to PPE and other support I was very reassured that they were fully committed to keeping both themselves and residents safe. Staff have been very understanding of relative’s anxieties and provided excellent care over this period. I know my mother is not only cared for very well but has been given the love and attention she needed while I have not been able to visit. My heartfelt thanks go to all the staff, there is no way to adequately thank them for their self-sacrifice in continuing to do their jobs.

My Mother lived at Newstead Nursing Home for a few months of this year and the care she received was outstanding. We’d like to make a special mention of the deputy manager who was extremely professional, compassionate, patient and thoughtful in her delivery of care to my mother. We’d definitely recommend this care home to any potential residents as it’s clean, comfortable, spacious and safe. Every member of staff was exceptional in their roles.

The quality of the establishment is only excelled by the quality of the outstanding staff. Caring, communicative, and dedicated. I cannot envisage any better end of life experience.

Difficult to find words to describe the home. The standards in all departments are of course excellent but it is that little extra that makes such a huge difference. Seeing the staff in action you realise that extra something is invariably there, it is many many small ways that the staff show their concern for their resident in a manner that seems completely natural to them. I do find it very difficult to highlight specifics because all aspects of Newstead must and do function as a unit and in doing so achieve their aim to provide a home for residents and long may that continue. Hats off to all Newstead staff.

However, Newstead House is far superior to all others I had seen.

Personal view of care provider very positive. Both for residential and nursing provision. Senior and assistant nursing staff always friendly, polite and cooperative. Entertainment and activities organised weekly, also Summer Garden Fete in July and Christmas Carol Services in December. Very grateful for palliative nursing care on behalf of my aunt who died (aged 101) on 9th January 2020.

It does not feel like a care home and it has a lovely atmosphere, very calm and peaceful. The residents are well cared for, and there is a lot of fun and laughter in the home. The home is well maintained, with some lovely communal spaces. I really enjoy my time at the home and look forward to visiting each week.

Since my next of kin was brought in on respite care, it has given myself and the family great peace of mind and also he is receiving the very best care he deserves which he was not receiving in the community. Professionalism and caring standards are very high. He has now decided to remain at Newstead for long term care.

Very happy with care and the lovely calming environment. He enjoys the variety,quality and quantity of food.

The management and staff have always responded to our needs and requests to ensure the comfort and safety of my mother.

Lovely garden for sitting out in the spring and summer.

First class with all treatment.

The staff are cheerful and willing to help. Homely atmosphere and dedicated team. If it ain't broke - don't fix it.

When I visit, the staff make me feel so welcome. It is very pleasing to know my mum-in-law is in such a lovely warm and friendly place. She has told me the food is very good. My father-in-law was a resident here too for a while and he enjoyed his stay, being waited on and the company. He also enjoyed walking around the garden.

Thank you and well done Newstead House.