Newstead House Nursing and Residential Home

43 Venns Lane, Hereford HR1 1DT
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10 94 Reviews
  • Newstead House Nursing and Residential Home, Hereford
The home has been voted as a Top 20 Care Home in the West Midlands on www.carehome.co.uk for two years in a row (2023, 2024).

Newstead House is a home split into three households with both residential and nursing care. Staff focus on providing a warm welcoming environment, along with a high degree of professionalism as evidenced by their Gold Standard Award in palliative care, and one of their nurses being awarded in 2023 the palliative nurse of the year in the Great British Care Awards.

Nursing and care teams, led by an experienced home manager, work together to ensure residents lead a better quality of life by receiving high levels of care, stimulation and social interaction which improves their health and overall wellbeing.

The home has a number of lounges and dining areas and a coffee lounge, where residents enjoy time with friends and family, along with a secluded garden, which won an award in 2018 with Herefordshire in Bloom. It has close links with the local community and being so close to the centre of Hereford means residents can enjoy regular trips to the shops and other attractions.

Whatever type of care residents require, it will be bespoke to personal requirements. Residents and their families regularly praise Newstead for the caring and warm atmosphere in the home, and Newstead encourages you to come and try it for yourself.
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Care Provided by Newstead House Nursing and Residential Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500

For nursing clients we claim the Funded Nursing Care element directly from the ICB. Fees quoted are the fee to the resident.


Fees are dependent upon need and choice of room.

These prices are only a guideline, please contact Newstead House Nursing and Residential Home to find out the exact price for your requirements.

Contact Newstead House Nursing and Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Newstead House Nursing and Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Alison Ough (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • The home encourages visitors to visit the home at times that suit the resident. The home also welcome visitors to dine with loved ones.

Parking

  • There are allocated parking bays in the grounds of the home

Newstead House Nursing and Residential Home Reviews (94)

10

Newstead House Nursing and Residential Home has a Review Score of 10 (9.960) out of 10, based on 17 reviews in the last 2 years.
Over all time Newstead House Nursing and Residential Home has 94 reviews.

Overall Experience
  • 90
  • 4
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Date Published
  • 94
  • 6
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  • 17
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Reviewer Connection to Newstead House Nursing and Residential Home
  • 36
  • 8
  • 6
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  • 5
  • 5
  • 4
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  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 94, showing 41-60
Review from I B (Power of Attorney of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of the establishment is only excelled by the quality of the outstanding staff. Caring, communicative, and dedicated. I cannot envisage any better end of life experience.
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Review from Joan P (Sister of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Difficult to find words to describe the home. The standards in all departments are of course excellent but it is that little extra that makes such a huge difference. Seeing the staff in action you realise that extra something is invariably there, it is many many small ways that the staff show their
concern for their resident in a manner that seems completely natural to them. I do find it very difficult to highlight specifics because all aspects of Newstead must and do function as a unit and in doing so achieve their aim to provide a home for residents and long may that continue. Hats off to all Newstead staff.
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Review from Beryl O (Friend of Resident) published on 23 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited a number of care homes over the years, in connection with finding a home for a close relative.
Out of many, I visited, I chose three which were all of an excellent standard in all aspects. So no complaints with them.
However, Newstead House is far superior to all others I had seen.
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Review from G M (Niece of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Personal view of care provider very positive. Both for residential and nursing provision. Senior and assistant nursing staff always friendly, polite and cooperative. Entertainment and activities organised weekly, also Summer Garden Fete in July and Christmas Carol Services in December. Very grateful
for palliative nursing care on behalf of my aunt who died (aged 101) on 9th January 2020.
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Review from Jean S (Regular Volunteer) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a volunteer at Newstead House for a number of months now. It is a lovely home with friendly and professional staff.
It does not feel like a care home and it has a lovely atmosphere, very calm and peaceful. The residents are well cared for, and there is a lot of fun and laughter in the
home. The home is well maintained, with some lovely communal spaces. I really enjoy my time at the home and look forward to visiting each week.
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Review from Vanda H (Next of Kin) published on 15 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my next of kin was brought in on respite care, it has given myself and the family great peace of mind and also he is receiving the very best care he deserves which he was not receiving in the community. Professionalism and caring standards are very high. He has now decided to remain at Newstead
for long term care.
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Review from Olly (Nephew of Resident) published on 9 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with care and the lovely calming environment. He enjoys the variety,quality and quantity of food.
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Review from G L (Son of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have always responded to our needs and requests to ensure the comfort and safety of my mother.
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Review from Nicholas W (Nephew of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always friendly and on hand to answer any questions you might have. Food is good. Peace of mind knowing they are being well looked after.
Lovely garden for sitting out in the spring and summer.
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Review from E W (Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class with all treatment.
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Review from Roy P (Brother-in-law of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are cheerful and willing to help. Homely atmosphere and dedicated team. If it ain't broke - don't fix it.
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Review from J W (Daughter-in-law of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit, the staff make me feel so welcome. It is very pleasing to know my mum-in-law is in such a lovely warm and friendly place. She has told me the food is very good. My father-in-law was a resident here too for a while and he enjoyed his stay, being waited on and the company. He also enjoyed
walking around the garden.
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Review from Angela D (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted after a long struggle with dementia, a very independent, private lady who fought against going into care, but medical conditions proved we had no choice but choose a suitable home for her.
Newstead was chosen and from the beginning mum settled in, the staff gaining her trust and
respect. She ended her last months with us a contented lady who was looked after by a wonderful team.
The home is absolutely spotless, a lovely room with a view, set out on a long corridor which meant there was always somebody passing usually waving or checking people were ok, we always felt that if there was a problem someone would be at hand straight away. A great comfort after spending many years worrying if everything was ok with mum.
I have no idea how we would have managed without Newstead, their care for mum and us was outstanding, I can’t thank them enough. They truly are a wonderful team of nursing and caring people.
Thank you and well done Newstead House.
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Review from Luke C (Son of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly care home with kind nurses and staff. Light, airy and modern rooms, good and clean facilities.
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Review from Tracey M (Daughter of Resident) published on 8 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Newstead for over 2 years now and I have no complaints regarding his care. He's treated with dignity and respect. The staff are always friendly and helpful. His room is always clean and tidy and most importantly Dad is happy there (well as happy as he'd ever be in any nursing home!)
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Review from P W (Friend of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a very dear friend living at Newstead and visit her several times a week, she is happy there and well looked after. The staff are always pleasant and willing to help and always make me feel welcome. I often have a meal there with my friend and find the food very acceptable.
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Review from Jeremy P (Son of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and efficient. My mother has been here for 4 years and has been very well looked after and nothing is too much trouble for anyone.
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Review from Sarah R (Granddaughter of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very smooth transition from my grandmothers home to Newstead. Staff are incredibly supportive and keep me well informed of my grandmothers health and needs. The deputy manage is simply wonderful and has been a great help and comfort to me during this transition. She is simply unbelievable at her job
and I have total peace of mind that my grandmother is being well cared for and safe in there trust.
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Review from Charlotte O (Friend of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single member of staff has been kind and welcoming. The care has been second to none, with nothing every being too much bother. The deputy manage goes above and beyond her call of duty. Always makes an effort to come and talk to us and update of any changes. 11/10 to everyone. Thank you.
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Review from Gail C (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newstead House, what can I say! This home is "home from home", full of cheerfulness, passion and kindness. My Mum has Alzheimer's and has been a resident for over 2 years and Dad the same tup until March 2019, when he sadly passed away. They are professional. They keep you updated all the time and contact
me with any changes/concerns they have. My Dad's end of life care was exceptional. They were above and beyond and my rock too. They got me through a heartbreaking time. During this time, when I arrived, there would be a member of staff, chatting and comforting Dad. My Mum is always immaculate. Her personal hygiene care is exceptional always looks comfortable, in her bed or chair. Finally, if you are looking for reassurance of high standard, medical and care support, I recommend Newstead.
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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Newstead House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Newstead House Nursing and Residential Home is calculated as follows: ( (193 Excellents x 5) + (8 Goods x 4) ) ÷ 201 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newstead House Nursing and Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Alison

Alison Ough

Job Title: Registered Manager Joined: 2018

I have worked with older people since 1986 and in the Care Home Sector since 1996.
I have extensive experience in managing care homes and have been the Registered Manager at Newstead House since January 2018.
I have always had an affinity with the older generation and it has been a privilege to work with them for so many years.
I have always considered the senior generation as people who deserve the best and I feel honoured to be in a position, along with my fantastic team, to provide those in our care with the opportunity to live the best life they can at Newstead House.

Louise

Louise Moore

Job Title: Deputy Nursing Manager Joined: 2022

I enjoy helping others to live their best lives. I love getting to know residents and their families really well and working with a dedicated team to make, even the smallest things matter. Enriching the lives and wellbeing of our residents.

Sophie

Sophie Tanner

Job Title: Administrator Joined: 2024

A warm and friendly face, supporting residents wherever i can. I really enjoy getting to know residents and their families.

Gail

Gail White

Job Title: Lifestyle and Wellbeing Joined: 2024

It's important to me to ensure all activities are personally centred to residents, allowing residents to live their best lives and promote independence.

Mihaela

Mihaela Halastauan

Job Title: Head Of Ancillary Joined: 2016

I joined Newstead House in 2016 as a cleaner and was then promoted to Head of Ancillary in 2018. My team and I pride ourselves in making a positive atmosphere and keeping our high standards of cleanliness. Our priority is the well being of the residents to enable them to live their best lives.

Zoltan

Zoltan Gidofalvi

Job Title: Maintenance Joined: 2016

I like to be kept busy around Newstead House, no job is too big or small for me as I love making residents smile.

Sarah

Sarah Still

Job Title: Chef Joined: 2018

As the Head Chef here at Newstead, a well balanced diet full of nutrition, quality ingredients and taste is so important to me. We review our menu's every 3 months to ensure variety is offered.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newstead House Nursing and Residential Home to verify any information. View our terms and conditions. Newstead House Nursing and Residential Home has an Enhanced Service - more info.